Christie SUHD651-L, SUHD551-L User Manual

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Installation and Setup Guide

020-001660-01

Secure Series LCD Panels

SUHD551-L and SUHD651-L

Page 2

NOTICES

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All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.

GENERAL

Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified. Manufacturing facilities in Canada are also ISO 14001 certified.

WARRANTY

Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the warranty does not cover:

Problems or damage occurring during shipment, in either direction.

Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use

of a product with any non-Christie interface device.

Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.

Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie

authorized repair service provider.

Use of third party product enclosures for environmental protection during outside use must be approved by Christie.

Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or

approved by Christie for such use.

Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from

precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product.

Image retention on LCD flat panels.

Defects caused by normal wear and tear or otherwise due to normal aging of a product.

The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.

The warranty does not obligate Christie to provide any on site warranty service at the product site location.

PREVENTATIVE MAINTENANCE

Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in accordance with the maintenance schedule specified by Christie, will void the warranty.

REGULATORY

The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense.

CAN ICES-3 (A) / NMB-3 (A)

이 기기는 업무용(A급)으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.

ENVIRONMENTAL

The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol

and electronic equipment, at their end-of to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the environment we live in!

-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according

means that electrical

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Content

Package handling..................................................5

Unpacking the panel................................................. 5

Handling and mounting guidelines ........................................ 6

Cleaning the panel...................................................6

Important safeguards.................................................6

Gener

al safety warnings.............................................6

AC power precautions...............................................7

Avoiding image retention...............................................7

Parts list.........................................................8

Product documentation................................................8

Related documentation..............................................8

Installing a display panel............................................ 9

Display panel control joystick............................................9

Display components.................................................10

Touch compatibility................................................. 11

Remote control....................................................11

Installing the IR extender cable..........................................13

Installing an OPS module..............................................13

Mounting a display panel..............................................13

Installing a display panel on an indented wall...............................14

Configuring the display panel after installation................................ 14

Connecting sources to the panel......................................... 15

Controlling CEC-enabled devices.......................................15

Selecting the audio destination........................................15

Connecting to a wired network..........................................16

Enabling Wake on LAN............................................... 16

Remotely waking the display panel from standby...............................16

Copying settings from one display panel to another............................. 17

Changing the startup logo.............................................17

Upgrading the firmware from USB........................................18

Disabling the remote control............................................18

Using the Crestron RoomView Control tool...................................18

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Content

Playing content on the display panels................................. 19

Playing media over the network..........................................19

Playing media from USB.............................................. 20

Playing USB media automatically.........................................20

Displaying an image when no signal is detected................................21

Display panel menu contents........................................22

Troubleshooting..................................................28

Understanding the LED status indicators....................................28

Disruption during playback or slow reactions................................. 28

Internet connection not available.........................................28

Invalid domain....................................................29

Remote control does not work...........................................29

Secure Series display panels Specifications............................ 30

Physical specifications................................................30

Power specifications.................................................30

Environmental specifications............................................30

Regulatory.......................................................31

Safety....................................................... 31

Electro-magnetic compatibility........................................ 31

Environmental.................................................. 32

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Package handling

Learn how to remo

ve the display panel from the packaging and how to handle the display panel.

Unpacking the panel

Learn how to remove the panel from the packaging.

Each LCD panel is packed inside a box carton. To protect the panel during transportation, additional packing material has been placed within the carton.

1. Before unpacking, prepare a stable, level, and clean surface near a wall outlet.

Set the box in an upright position and pull out the white carton locks.

3. Lift up the top cover carton.

4. Remove the ESD bag before removing the display from the bottom tray carton.

5. Remove any additional packaging, such as protective stickers, from the display panel.

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Package handling

Handling and mounting guidelines

ollow these best practices when handling and mounting panels.

Notice. If not a

• When moving the panel, always use the handles. Do not carry the panel by the frame.

• Do not twist, bend, or tilt the panel.

• Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position.

• Always handle the display panel from the sides or handles.

Follow the following guidelines before removing the panel from the packaging.

•

Always use the handles to pick up and carry the panel.

• Leave the panel in the box until the mount is on the wall and you are ready to install the panel.

• To avoid putting undue stress on the panel when mounted, make sure the mount is square, flat, and level.

• Do not rest panels on top of a lower panel.

• When inserting the panel into the wall, pay close attention to adjacent panels.

• Make sure there is a minimum of 0.5 mm between mounted panels to allow for thermal expansion.

voided, the following could result in property damage.

Cleaning the panel

Learn how to clean the display panel.

After disconnecting the power cable, wipe contaminated parts and each part of the product screen lightly with a dry and soft cloth.

Do not use a liquid, spray cleaners, or any abrasive cleaners to clean the LCD panel.

Washing with various cleaning agents, brighteners, abrasives, waxes, benzene, alcohol, solvent, surface active agent, may damage the surface of the product.

Important safeguards

To prevent personal injury and to protect the device from damage, read and follow these safety precautions.

General safety warnings

Observe these important safety rules to avoid personal injury or damage to the product.

Warning! If not a

• FIRE AND SHOCK HAZARD! Use only the attachments, accessories, tools, and replacement parts specified by Christie.

• Always provide proper ventilation for the product to prevent overheating.

• FIRE HAZARD! Do not install near any devices that produce heat such as amplifiers, radiators, heat registers, or stoves.

voided, the following could result in death or serious injury.

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Package handling

Caution! If not a

• This product is intended for indoor use only.

• Do not operate the product at an altitude exceeding 2000 m.

• Do not operate the product in tropical climate regions.

• Only clean the components with Christie approved products.

• Do not place objects containing liquids on the product.

• Do not spray cleaners or pour liquids directly onto the surface of the product.

• Do not remove the protective housing.

voided, the following could result in minor or moderate injury.

AC power precautions

Learn the safet

y precautions related to AC power.

Warning! If not a

• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning, removing components, or opening any enclosure.

• FIRE AND SHOCK HAZARD! Do not attempt operation unless the power cord, power socket, and power plug meet the appropriate local rating standards.

• Never compromise the ground or earth connection of the product.

• SHOCK HAZARD! The AC power cord must be inserted into an outlet with grounding.

• The appliance coupler and main power supply plug must be easily accessible for disconnecting the product from the power source.

• FIRE OR SHOCK HAZARD! Do not overload power outlets and extension cords.

• SHOCK HAZARD! Only use the AC power cord provided with the product or recommended by Christie.

• FIRE HAZARD! Do not use a power cord, harness, or cable that appears damaged.

• TRIP OR FIRE HAZARD! Position all cables where they cannot contact hot surfaces, be pulled, be tripped over, or damaged by persons walking on or objects rolling over the cables.

voided, the following could result in death or serious injury.

Avoiding image retention

Image retention is not co recommendations.

• Operate the display panel within its rated ambient environment. Christie recommends an operating temperature of 0 to 40 degrees Celsius (32 to 104 degrees Fahrenheit), with a maximum relative humidity of 90%.

• Avoid static content. Christie recommends displaying moving images whenever possible, and using a screen saver with a moving image.

• Turn off the display panel when it is not in use, or use the Scheduling feature to automatically turn off the display panel at preset times of the day.

• Turn on the Pixel shift setting.

• When designing content for the display panels, consider the following:

• Regularly change the color of the text and background of the content

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vered under warranty. To prolong the life of your display panel, follow these

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Package handling

• Move text or images around the display

•

Use colors of similar brightness levels

• Avoid using text color and background color with contrasting brightness, for example black and white.

• Gray may contribute to image retention

Parts list

Your display panel is shipped with the following items. If any items are missing or damaged, contact your dealer.

• Remote control and batteries

• IR extender cable

• Product Safety Guide

Related information

Installing the IR extender cable (on page 13)

Product documentation

For installation, setup, and user information, see the product documentation available on the Christie website. Read all instructions before using or servicing this product.

1. Access the documentation from the Christie website:

• Go to this URL:http://bit.ly/2rO6SF6.

• Scan the QR code using a QR code reader app on a smartphone or tablet.

2. On the product page, select the model and switch to the Downloads tab

Installing a display panel

Learn how to install a displa

Use this display panel for dynamic presentations, educational collaboration, and engaging retail applications.

y panel and connect sources.

Display panel control joystick

Learn about the control joystick on the rear of the display panel.

The on-screen display menu cannot be displayed with the control joystick.

1. To turn on the display panel, press the center of the control joystick.

To turn off the display panel and put it into standby mode, press and hold the center of the

2. control joystick for a few seconds.

3. To change the source, press the center of the control joystick.

4. To scroll through the available sources, move the joystick up and down.

5. To change the volume, press the control joystick left and right.

To increase the volume, move the joystick right. To decrease the volume, move the joystick left.

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Display components

Installing a display panel

Learn about the v

arious parts of the display panel.

A Ethernet/LAN port (RJ45) M USB 2.0

B Audio in N Headphone

C Audio out O HDMI 1

D SPDIF Coaxial out P DisplayPort Out

E YPbPr Q DisplayPort In

F Video in R VGA

G RJ12 (Service use only) S RS232

I Micro USB T HDMI 2

J HDMI Out U OPS slot locations

U1—

SUHD551-L

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Installing a display panel

Only the content received from the HDMI1 input port (N) can be outputted from this port. The HDMI output port functions when a source device is connected to the HDMI input.

K IR input

L USB 3.0

U2—SUHD651-L

Touch compatibility

The touch panel and o

• Up to 10 simultaneous touch points, over 90% of the panel area

• Responds to finger, gloved hand, pointer (Object sizes of 5mm or more)

• Touch accuracy of +/-2mm, over 90% of the panel area

• Response time <10ms

• Can be used with Windows 7, Windows 8, Windows 10, and Mac operating systems

To add touch functionality to the SUHD551-L and SUHD651-L, install the appropriate TA551 or TA651 touch overlay kit.

To maximize the touch functionality on the LCD display panel, Christie recommends installing interactive software such as Quizdom OKTOPUS or Microsoft Whiteboard on the connected computer.

verlays support the following behavior:

Remote control

Learn the functions of the remote control.

Before you insert batteries in the remote control, consider the following:

• Ensure that the battery polarities are correct.

• Do not mix an old battery with a new one or mix different types of batteries together.

• Do not expose batteries to excessive heat such as sunlight or fire.

If you will not use the remote control for a long time, consider removing the batteries to avoid damage from battery leakage.

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Installing a display panel

A Standby—

Switches the display panel on and off. N Picture Mode—Cycles between picture modes.

B Numeric buttons O Media browser—Opens the media browsing

screen.

C Signage—Displays the Signage Settings menu. P Source—Shows all available content sources.

D Mute—Silences the volume of the display panel. Q Screen—Changes the aspect ratio of the screen.

E Volume—Increases or decreases the volume. R Not supported

F Not supported S Quick Menu—Displays a list of menus for quick

access.

G Menu—Displays the main menu. T OK—Confirms user selections.

H Directional buttons—Navigates through sub-

U Back—Returns to previous screen.

menus and settings.

I Exit—Exits the displayed menu, or returns to the

V Not supported

previous screen.

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Installing a display panel

J Not supported W Picture—Displa

K Network—Displays the Network/Internet Settings

menu.

L Sound—Displays the Sound Settings menu. Y Not supported

M Colored Buttons—For colored button functions,

follow the on-screen instructions.

Related information

Installing the IR extender cable (on page

13)

X Info—Displays information about on-screen

content.

Z Play buttons—Rewind, play, fast forward, stop,

or pause media.

ys the Picture Settings menu.

Installing the IR extender cable

For remote control commands to be received by the display panel, the display panel must have the IR extender cable installed.

1. On the rear of the panel, plug the IR extender cable into the display panel.

2. Position the IR receiver so it is visible from the front of the display panel.

Installing an OPS module

To provide a network distributed processor for managing content on the display panel, install an OPS module.

The Secure Series display panels only support OPS modules with a power draw of 40 watts or less.

1. On the rear of the display panel, remove the screw securing the OPS slot cover and remove the co

ver.

2. Insert the OPS module into the slot, ensuring the module is fully seated.

3. Replace and secure the OPS slot cover.

4. Complete any OPS module configuration as identified in the documentation provided by the OPS manufacturer.

Mounting a display panel

Use only the approved wall-mount kit designed for your display panel.

Caution! If not a

• TIP HAZARD! Center align the product on the stand or mount.

If you decide to wall-mount a display panel, ensure that the wall-mount bracket is installed according to the instructions that are included with it. The w weight of the display panel, or be reinforced.

To ensure the mounting brackets clear any protrusions on the rear of the panel, Christie recommends using spacers with a minimum height of 6.35 mm (.25 in).

ev. 1 (01-2019)

voided, the following could result in minor or moderate injury.

all must be capable of supporting three times the

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Installing a display panel

Mounting brackets may block access to the connector ports. To ensure the preferred mount allows access to the connectors, refer to the displa measurements.

At the location where the space between tiles is the tightest, use the spacer tool to ensure there is a minimum of 0.5mm, or the thickness of a credit card, between adjacent LCD display panels.

Related information

Installing the IR extender cable (on page 13)

y panel line drawings on www.christiedigital.com for

Installing a display panel on an indented wall

When installing the display panel on an indented wall, ensure there is sufficient space around the display panel and the wall for ventilation.

The ambient temperature must be between 0-35°C (32-95°F). Do not expose the product to direct sunlight.

A Minimum 70 mm

B Minimum 50 mm

C Minimum 50 mm

D Minimum 50 mm

Configuring the display panel after installation

After turning the displa

1. Power on the display panel.

2. Using the display panel remote, select the display language and press OK.

3. Select the country and press OK

4. Configure the Signage settings, such as the OSD orientation and display panel ID.

Model name, Serial number, and Software version cannot be modified.

5. Press OK.

6. Configure the display panel to connect to a wired network.

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y panel on for the first time, complete the initial configuration.

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Installing a display panel

7. Press OK.

To repeat this process and reset the display panel settings to the factory defaults, select Signage Settings > First time installation and press OK. Accept the confirmation message.

9. To exit the menu, on the remote press Menu again.

Connecting sources to the panel

Select the port the source computer is connected to.

1. Connect a cable from the source computer to the display panel.

2. On the display panel remote, press Menu.

3. Select System > Settings > Sources.

4. Select the source input and press OK.

5. To exit the menu, on the remote, press Menu again.

Controlling CEC-enabled devices

Control CEC-enabled devices connected through the HDMI ports using the display panel remote.

1. On the remote, press Menu.

2. Select System > Settings > More > CEC.

3. Select Enable.

4. On the remote control, press Source.

5. In the Sources list, select the HDMI input of the connected CEC device.

When a new CEC source device is connected, the connected HDMI port name is replaced with the name of the CEC source device in the Source menu.

6. To exit the menu, on the remote, press Menu again.

Selecting the audio destination

Configure whether the audio is played through an amplifier or through the display panel.

Compatible audio devices must support System Audio Control.

1. On the display panel remote, press Menu.

2. Enable the CEC option (on page 15).

3. Select System > Settings > More > Speakers.

4. Select the destination for the audio.

• Display—All audio is played through the display panel speakers.

• Amplifier—All audio is played through the connected sound system, the display panel speakers are muted, and the volume is controlled using the remote for the display panel.

The display panel also supports also ARC (Audio Return Channel) feature. This is an audio link meant to replace other cables between the display panel and the audio system.

When ARC is active, the audio of the display panel is not muted automatically. To hear audio from connected audio devices only, the volume of the display panel must be turned down manually.

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Installing a display panel

5. To exit the menu, on the remote, press Menu again.

Connecting to a wired network

or wired connections, connect the display panel to the modem or router with an Ethernet cable.

1. On the display panel remote, press Menu.

2. Select System > Settings > Network/Internet Settings > Network Type.

3. Select the Wired device network connection.

4. If necessary, configure the network connection.

a) Select Advanced Settings and press OK.

b) Change the IP address setting to Manual and type the IP address for the display panel.

c) To save the settings, press OK.

d) Repeat steps 4b and 4c for the DNS settings.

5. To exit the menu, on the remote, press Menu again.

Enabling Wake on LAN

Configure the display panel to accept Wake on LAN commands.

1. Disable Quick Standby.

a) On the remote, press Menu.

b) Navigate to Signage Settings > Power up settings > Quick Standby

c) Ensure Quick Standby is disabled.

2. Enable Wake on LAN.

a) Using a terminal program, access the display panel.

b) Run the following command: SWOL 1

c) To verify Wake on LAN is enabled, run the following command: GWOL

Remotely waking the display panel from standby

To remotely wake the display panel from standby, configure and use Wake on LAN software.

1. Download the Wake On LAN (WOL) software.

Free Wake On LAN software packages are available for downloading from the internet. The steps below are for the Aquilia WOL software.

2. To open WakeOnLAN, select the downloaded file and click New Host.

3. Select the Wake Up page.

a) Enter the MAC address, which is the same as the display panel.

b) Enter the broadcast IP address.

The domain is the same as the computer.

For example, the IP address of the computer is 10.0.21.105, the subnet mask is

255.255.0.0, and the broadcast IP address is set to 10.0.255.255.

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Installing a display panel

4. Enter any IP address in the FQDN/IP.

Lea

ve all other fields at their default values.

5. Select the newly added host, right-click, and select Wake Up.

Copying settings from one display panel to another

For installations with multiple display panels, copy the settings from one display panel and import them onto the other display panels.

The settings copied include database files, all preference data, and the signage and link option settings.

The Copy from USB and Copy to USB menu options are only available when a USB device is connected to the display panel.

1. Copy the settings to an external USB storage device.

a) Connect the USB storage device to the display panel.

b) On the display panel remote, press Menu.

c) Select Signage Settings > USB > Clone to USB.

The settings are saved to a folder named Cloned <number>.

2. Copy the settings from the external USB storage device to the display panel.

a) Connect the USB storage device to the display panel.

b) On the display panel remote, press Menu.

c) Select Signage Settings > USB > Clone from USB.

d) Navigate to the folder created in 1C and click OK.

3. To exit the menu, on the remote, press Menu again.

Changing the startup logo

Update the logo displayed when the display panel starts.

1. On a USB storage device, create a folder named spi.

2. Copy a .jpeg file into the spi folder.

3. Rename the .jpeg file to boot_logo.bin.

4. Connect the USB storage device to the display panel.

5. If the Media Browser is displayed, to close it press Exit on the remote.

6. On the display panel remote, press Menu.

7. Select Signage Settings > USB > USB operations and on the remote press Enter.

The boot logo is updated.

8. Restart the display panel.

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Upgrading the firmware from USB

Installing a display panel

Install the new firm

1. Download the latest software from www.christiedigital.com and unzip the file.

2. Navigate to core_update/secure_<version number>_mb120.bin.

3. Copy the secure_<version number>_mb120.bin file to the root of a USB storage device.

4. Connect the USB storage device to the display panel.

5. If the Media Browser is displayed, to close it press Exit on the remote.

6. On the display panel remote, press Menu > 1505.

7. In the confirmation dialog, select Yes.

During the upgrade process the display panel restarts. After the display panel restarts, while the upgrade finishes nothing is displayed on the panel and a red LED blinks in the top right corner. The process may take a few minutes to complete.

ware to upgrade the display panels.

Disabling the remote control

Turn off the ability to control the display panel using the remote control.

The remote control functions in Stand-By mode independently from this setting.

1. On the display panel remote, press Menu.

2. Select Signage Settings > Controls > RCU Inhibit and select On.

If this option is set as On only the Volume Up/Down, Numeric Buttons, and the Standby button on the remote are functional.

3. To enable the remote, press MENU > 1973 on the remote control keypad.

4. Select Signage Settings > Controls > RCU Inhibit and select Off.

Using the Crestron RoomView Control tool

Crestron RoomView provides a central monitoring station for 250+ control systems on a single Ethernet network (more are possible, the number depends on the combination of IP ID and IP address).

Crestron RoomView monitors each projector, including projector’s online status, system power, light source life, network setting and hardware faults, plus any custom attribute as defined by the Administrator. The Administrator can add, delete, or edit room information, contact information and events, which are logged automatically by the software for all users.

Crestron RoomView functions are set according to the models and specifications of the product.

For further information, visit http://www.crestron.com

ev. 1 (01-2019)

and http://www.crestron.com/getroomview.

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Playing content on the display panels

Learn how to pla

y images, video, and audio on the display panels.

Playing media over the network

Play content available on the same network as the display panel.

For higher playback quality, Christie recommends using a wired connection when connecting the display panel to other devices.

Third party software such as Nero MediaHome may be required to share content over the network.

1. Configure the display panel to connect to a wired network.

On the display panel remote, press Media Browser.

3. Select the media type and press OK.

Select the media server or network to connect to and press OK.

To refresh the device list, on the remote, press the green button.

5. If the selected media type is video, navigate to the location of the video files and select the file to play.

6. To play other media types, go back to main Media Browser menu and select the media type and the network again.

To switch to next media type quickly without changing the network, press the blue button.

7. Play the selected content.

• To play all files in the list as a loop, in their original order, start playback with the Play button and activate

To play the same file continuously, start playback with the OK button and activate

•

To shuffle all files in the list once, start playback with the Play button and activate

•

To shuffle all files in the list indefinitely, start playback with the Play button and activate

•

and .

To exit the menu, on the remote, press Menu again.

Related information

Connecting to a wired network (on page 16)

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Playing content on the display panels

Playing media from USB

y photos, music, and movie files stored on a USB device by connecting it to the display panel.

Pla

USB memory sticks and 2.5” and 3.5” inch external hard drives with external power supplies can provide content to the display panel through the USB inputs of the display panel. Certain types of USB hard drives, flash drives, and USB devices such as MP3 players may not be compatible with the display panel. The display panel supports FAT32 and NTFS disk formatting.

The following media types are supported: mpg, mpeg, mp4, mkv, and avi.

If both an internal USB device and external device are inserted, the media player uses the external device only.

USB hubs can be used with the USB inputs of the display panel. External power supplied USB hubs are recommended. When connecting a USB hard drive, use the USB inputs of the display panel directly.

Back up the files on your storage devices before connecting them to the display panel.

Before removing the USB device, ensure files are not being read or played from the device. Failure to do so may cause physical damage to the USB player and the USB device itself.

1. Back up the files on the storage devices before connecting them to the display panel.

2. Connect a USB hard drive or flash drive to one of the USB inputs located on the side of the display panel.

3. On the display panel remote, press Media Browser.

4. Select the media type and press OK.

Navigate to the media to show on the display panel.

The Media Browser menu can only display 1000 image files stored on the connected USB device.

6. Play the selected content.

• To play all files in the list as a loop, in their original order, start playback with the Play button and activate

•

To play the same file continuously, start playback with the OK button and activate

•

To shuffle all files in the list once, start playback with the Play button and activate

•

To shuffle all files in the list indefinitely, start playback with the Play button and activate

and .

To exit the menu, on the remote, press Menu again.

Playing USB media automatically

Automatically start playing the media content on a USB device.

The content types available through the Media Browser are played in a predetermined order: photo, video, and then audio. If there are photo files in the root directory of the USB device, the Media Browser plays the photos in alphabetical order by file name. If there are no photo files, the USB device is checked for video content, and then audio.

If Signage settings > Controls > No signal is set to Failover, the Media Browser Autoplay setting is ignored and any media on the connected USB device is played.

1. On the display panel remote, press Media Browser.

2. Select Settings.

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Playing content on the display panels

3. Enable the AutoPlay option.

To exit the menu, on the remote, press Menu.

Displaying an image when no signal is detected

Set the behavior of the display panel when no signal is detected from the selected input source.

1. In the display panel menu, select Signage Settings > No Signal.

2. To set the display panel to check the connected USB devices for available files to play, select Failover.

If no playable files are available or there is no USB device connected to the display panel, the No Signal image is displayed and the display panel turns off after five minutes.

If the No Signal image is not available, the message "No Signal OSD" is displayed on the screen, and the display panel turns off after five minutes.

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Display panel menu contents

Learn the structure of the displa

y panel menu tree.

System > Picture menu

Mode Changes the picture mode to suit the site preference or requirements. Picture

mode can be set to one of these options: T Natural.

The Contrast, Brightness, Sharpness, and Color can be adjusted for each mode.

Energy Saving To reduce energy consumption by regulating the backlight level select

Minimum, Medium, Maximum, Maximum, Screen Off, or Auto.

Controls the Backlight level. The backlight function is inactive if the Energy Saving is set to an option other than Custom. To set the backlight to a fixed value, select Custom and use the left or right buttons on the remote to adjust the backlight level.

To disable Energy Saving mode, select Off.

To turn the screen off immediately select Screen Off. In the confirmation message select Proceed and press OK. If no buttons are pressed, the screen turns off in 15 seconds. Press any button on the remote or on the display panel to turn the screen on.

The available options may differ depending on the selected mode.

Advanced Settings

Dynamic Contrast Changes the dynamic contrast ratio to the desired value.

ext, Game, Sports, Signage, and

Noise Reduction Reduces the amount of noise in a picture if the signal is weak.

Colour Temp Sets the desired color temperature value. Cool, Normal, and Warm options are

available.

Picture Zoom Sets the desired image size format.

Film Mode Adjusts the display for films with fast motion scenes.

Skin Tone Adjusts the skin tone.

RGB Gain Adjusts the strength of the red, green, and blue colors. RGB Gain can also be

used for fine adjustments of white balance in the picture.

HDMI Full Range Enhances the blackness in the picture.

PC Position Appears only when the input source is set to VGA/PC.

Auto position Automatically optimizes the display.

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Display panel menu contents

H Position Shifts the image horizontally to the right or left of the screen.

V Position Shifts the image vertically towards the top or bottom of the screen.

Dot Clock Corrects the interference that appears as vertical banding in dot intensive

presentations lik

e spreadsheets, paragraphs, or text in smaller fonts.

Phase Clears hazy or noisy pictures, by trial and error.

Reset Resets the picture settings to factory default settings (except Game mode).

While in VGA (PC) mode, some items in Picture menu are unavailable. Instead, VGA mode settings are added to the Picture Settings.

System > Sound menu

Volume Adjusts the volume level.

Equalizer Selects the equalizer mode. Custom settings can be made only when in User

mode.

Balance Adjusts whether the sound comes from the left or right speaker.

Headphone Sets headphone volume.

o prevent damage to your hearing, before using headphones, ensure that the headphone volume is set to a low level. This is only available if the Headphone/Lineout option is set to Headphone.

AVL (Automatic Volume Limiting) Sets the sound to a fixed output level for all sources.

Headphone/Lineout Sets the type of external audio.

Lineout—An external amplifier is connected to the display panel using the headphone jack.

Headphone—Headphones are connected to the display panel.

Dynamic Bass Enables or disables dynamic bass.

Surround Sound Enables or disables surround sound.

Digital Out Sets the digital out audio type to PCM or Compressed.

System > Settings menu

Language Sets the OSD menu language. The available languages are:

Albanian, Ar English, Estonian, Finnish, Flemish, French, Gaelic, German, Greek, Hebrew, Hungarian, Italian, Kazakh, Latvian, Lithuanian, Macedonian, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian

Date/Time Sets the date and time.

Sources Enables or disables selected source options.

For 4K images, if the connected device is HDMI 2.0 compatible set the source to Enhanced. If the connected device is HDMI 1.4 compatible, set the source to Regular. Regular and Enhanced change the color settings for the selected HDMI source.

abic, Belarusian, Bulgarian, Croatian, Czech, Danish, Dutch,

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Display panel menu contents

To disable an HDMI source, select Disabled.

Network/Internet Settings Displays network/internet settings.

More Displays other setting options of the display panel.

Menu Timeout Changes the timeout duration for menu screens.

Standby Led Enables or disables the functionality of the standby LED. If disabled, the LED

will not function.

Software Version Displays the current software version.

Application Version Displays the current software version.

Auto Display OFF Sets the desired time for the display panel to automatically go into standby

mode when not being oper

Audio Video Sharing Shares files stored on a smartphone or tablet. Sharing software must be

installed on the connected device.

Video Wall Settings Opens the Video Wall Settings menu screen to set the Row Count, Column

Count, Cell, and Offset options.

CEC Enables and disables the CEC functionality completely.

CEC Auto Power On Allows connected HDMI-CEC compatible devices to turn on the display panel

and switch to its input source automatically.

ated.

Speakers Sets whether audio is heard through the display panel speakers or a connected

compatible audio device set.

Signage Settings menu

Device Info

Set ID Sets the device ID with a value between 0-99.

Software version Displays the firmware version currently installed on the display panel.

Serial number Displays the serial number of the unit.

Model name Displays the model name of the unit.

Save model information Copies the model information data of the unit to a connected USB device.

Display Life Time Displays the amount of time the panel has been active since the panel

as first turned on, including any time the panel was in stand-by.

Controls

OSD Orientation Sets the orientation of the display panel on-screen display.

Pixel shift Enables or disables pixel shifting, which may help to avoid image

retention that can occur when displaying fixed patterns or still images for a long periods of time. If enabled, the picture and OSD (On-Screen Display) is shifted at specified time intervals.

No Signal Sets the behavior preference of the display panel, when no signal is

detected from the currently set input source. Failover and Input Search options are available.

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Display panel menu contents

If no playable files are available or there is no USB device connected to the displa turns off after 30 seconds.

If the No Signal image is not available, the message "No Signal OSD" is displayed on the screen, and the display panel turns off after 30 seconds.

If Input Search is selected the display panel searches all available input sources consecutively to find a signal. For each source, to select the priority number use the left and right arrows. If no signal is detected from other available sources, "No Signal OSD" is displayed and the display panel turns off after a period of 30 seconds.

If Failover is selected, the Media Browser Autoplay setting is ignored and any media on the connected USB device is played.

No signal delay Sets a delay between the No Signal state is detected and when the No

Signal preference is applied.

No signal Power off When enabled, if no signal is received from the selected source, the

display panel turns itself off after a period of 30 seconds. This feature only works if all of the following circumstances occur:

y panel, the No Signal image is displayed and the display panel

• No Signal option is set as Failover.

• A USB device is not connected to the display panel, or a USB device is connected, but no playable files are installed in the USB device.

Panel Lock Prohibits the use of the control joystick on the display panel.

RCU Inhibit Inhibits the use of the remote. The remote control functions in Stand-By

mode independently from this setting.

If this option is set as ON only the Volume Up/Down, Numeric Buttons, and the Standby button on the remote are functional.

To access the menu and enable the remote, press MENU > 1973 on the remote. Signage Settings menu will appear. Enter the Controls menu and set this option as Off.

UART 0 Sets the protocol for UART 0 to either ASCII or HEX. The default value is

ASCII. The display panel does not need to be restarted after changing the protocol.

If debug logs are enabled, ASCII must be selected. If the HEX protocol is selected while debug is enabled, revert the protocol to ASCII and reboot the display panel.

To change the baud rate, select ASCII and select 38400 or 115200.

The HEX protocol works with the baud rate value 19200 for UART0.

UART 1 Sets the protocol for UART 1 to either ASCII or HEX. The default value is

HEX. The display panel does not need to be restarted after changing the protocol.

The HEX protocol works with the baud rate value 9600 for UART1.

Power up settings

Power Up Mode Configures the power up mode preference to Last state, Always on, or

Standby.

Quick Standby When this feature is enabled, when the display panel enters standby the

screen goes black, but all other functionality remains active. If the panel

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Display panel menu contents

is turned off using RS232 and LAN commands, it can be turned on again with RS232 and LAN commands.

With the feature disabled, when the displa display panel is turned off and enters a low power state. To turn the panel back on, use the Wake on RS232 command with baud rate 38400 or press the power button on the remote control. This is the energysaving mode.

Power on Delay Sets a delay value at power on, from 0 to 2000 ms in steps of 100 ms.

The display panel turns on after the set delay time is expired.

Auto Launch Configures the auto launch preference as CMS (Start URL), Open

Browser (Open Browser initial page), or Disabled.

Boot Up Picture mode Configures the picture mode preference at power on. If set as Off, the

last set picture mode is used at power on.

HDMI1 Wake Up When enabled, if an HDMI input source (HDMI 5V signal) is detected the

HDMI2 Wake Up

display panel wakes up, and when the signal is inactive the display panel shuts down.

If a schedule is set or an OPS unit is connected to the display panel, this option is inactive and can not be enabled.

USB

y panel enters standby the

Clone to USB Copies the database files from the unit to a connected USB device.

Clone from USB Copies the database files from a connected USB device to the unit.

USB Information Displays the Current Total space and Free space information of the

connected USB device, and formats the connected USB device.

USB Operations Highlight and press OK to perform USB operations.

USB Option Disables the USB ports on the display panel, or select the 5V option to

provide 5 volts power over USB. When set to 5V, browsing the USB content through the Media Browser is disabled.

OPS Settings

This menu is not available if an OPS is not connected to the display panel.

OPS Information Displays read-only information about the OPS unit, if supported.

OPS Status Displays whether the OPS module is on or off. Allows the change of

status via soft PSON signal (0.5s).

Boot Signal Enables or disables sending a PSON signal when a non-standard OPS

erroneously reports it is ON during bootup.

Power down Turns the OPS off via hard PSON signal (5s).

Scheduler Settings Sets the unit to turn on or off automatically at defined time with the

defined input source setting.

If the Source option is set as Last State, the input source will not be changed at power-up.

If the Source option is set as USB, the media files in the connected USB device are played back automatically.

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Display panel menu contents

Link Options Displays the current Start URL and Settings URL links, and the

configur preferences.

Volume Settings Displays the volume preferences.

Reset to Default Values Returns the display panel to default settings.

First time installation Resets all settings to factory defaults, and begins the First Time

Installation configuration.

ation for the Open browser initial page and NTP server link

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Troubleshooting

Learn about common issues and their solutions.

Understanding the LED status indicators

Identif

y the LED state flashing pattern and meaning.

LED Status Status of the monitor

Power LED not lit Power on

Power LED lit Power off (Standby mode)

Power LED flashing (slow) Scheduler active

Power LED flashing (fast) Power up/down and software update

Disruption during playback or slow reactions

While content is pla

Resolution

• Ensure the display panels are at least three meters away from microwave ovens, mobile telephones, Bluetooth-enabled devices, or any other Wi-Fi compatible devices.

• Change the active channel on the WLAN router.

ying on the display panel, the video is disrupted or slow to play.

Internet connection not available

The display panel cannot connect to the internet.

Resolution

• Ensure the display panel connection is allowed through the network firewall.

• The MAC address of the display panel is authenticated each time when connecting to the internet. If the MAC address of the computer or modem is permanently registered, it is possible that the display panel might not connect to the internet. Because the display panel has its own MAC address, the internet service provider cannot validate the MAC address of the display panel. For this reason, the display panel cannot connect to the internet.

Contact the internet service provider and request information on how to connect a different device, such as the display panel, to the internet.

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Troubleshooting

Invalid domain

valid domain error is displayed when trying to share media.

An in

Resolution

Prior to sharing any files in the media server program on the computer, ensure that an authorized username and password is used for logging in, and that the domain is active. If the domain is invalid, this might cause problems while browsing files in Audio Video Sharing mode.

Remote control does not work

Using the remote control has no impact on the display panel.

Resolution

For remote control commands to be received by the display panel, the IR extender cable must be installed.

In certain conditions, direct light may impact the ability for the IR receiver to identify commands from the remote control.

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Secure Series display panels Specifications

Learn about the product specifications. Due to continuing research, specifications are subject to change without notice.

Physical specifications

Learn the ph

Dimensions (W x H x D) 1238 mm x 712 mm x 104 mm

Weight 17.5 kg (38.58 lb) 24.7 kg (54.5 lb)

Resolution 3840 x 2160 (16:9) UHD

VESA wall mount measurements

Hole pattern size 400 mm x 200 mm 400 mm x 400 mm

Screw thread size M6

Screw length 9.5 mm minimum, 16.5 mm maximum

ysical specifications for the tiles and the power supply.

SUHD551-L SUHD651-L

(48.74 in x 28.02 in x 4.09 in)

1459 mm x 841 mm x 96 mm

(57.44 in x 33.11 in x 3.78 in)

Power specifications

Learn the power requirements for the displa

SUHD551-L SUHD651-L

Input rating 110-240V AC 50-60Hz 1300mA 110-240V AC 50-60Hz 1400mA

y panels.

Environmental specifications

Learn the en

Non-operating environment

Temperature -20 °C - 60 °C (-4 °F - 140 °F)

vironmental specifications for the display panels.

SUHD551-L SUHD651-L

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Secure Series display panels Specifications

SUHD551-L SUHD651-L

Humidity 5 – 90% RH (No condensation)

Operating environment

SUHD551-L SUHD651-L

Temperature 0 °C - 40 °C (32 °F - 104 °F)

Humidity 20 – 90% RH (No condensation)

Regulatory

This product conforms to the latest regulations and standards related to product safet environmental, and electromagnetic compatibility (EMC) requirements.

Safety

• ANSI/UL 60950-1-2014 – Information Technology Equipment – Safety – Part 1: General Requirements

• CAN/CSA C22.2 No. 60950-1 + Am 1:2011 + Am 2:2014 - Information Technology Equipment

- Safety - Part 1: General Requirements

• EN 60950:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 – Information Technology Equipment – Safety – Part 1: General Requirements

• IEC 60950-1:2005 (2nd Edition); + Amendment 1:2009 + Amendment 2:2013 – Information Technology Equipment - Safety - Part 1: General Requirements

Electro-magnetic compatibility

Emissions

• CAN ICES-003 (A)/NMB-003 (A)

• CISPR 22:2008-09/EN 55022:2010, Class B - Information Technology Equipment Radio Disturbance Characteristics – Limits and Methods of Measurements

• CISPR 32:2012/EN 55032:2012, Class B – Electromagnetic Compatibility of Multimedia Equipment – Emission Requirements

• FCC CFR47, Part 15, Subpart B, Class A – Unintentional Radiators

• IEC 61000-3-2/EN61000-3-2: Limits for Harmonic Current Emissions

• IEC 61000-3-3/EN61000-3-3: Limitations of Voltage Changes, Voltage Fluctuations, and Flicker

• IEC 61000-3-3/EN61000-3-11:2000 – Limitations of Voltage Changes, Voltage Fluctuations, and Flicker

Immunity

• CISPR 24:2010/EN55024:2010 EMC Requirements – Information Technology Equipment – Immunity Characteristics – Limits and Methods of Measurements

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Environmental

Secure Series display panels Specifications

China Ministry of Information Industry (along with 7 other Go

vernment Agencies) Order No.32 (01/2016) on the control of pollution caused by electronic information products, hazardous substances concentration limits (GB/T 26572 - 2011), and the applicable product marking requirement (SJ/T 11364 - 2014).

EU Directive (2011/65/EU) on the restriction of the uses of certain hazardous substances (RoHS) in electrical and electronic equipment and the applicable official amendment(s).

EU Directive (2012/19/EU) on waste and electrical and electronic equipment (WEEE) and the applicable official amendment(s).

Regulation (EC) No. 1907/2006 on the registration, evaluation, authorization and restriction of chemicals (REACH) and the applicable official amendment(s).

International packaging recycling mark requirements.

• EU Directive (94/62/EC) on packaging and packaging waste

• EU Directive (2012/19/EU) on waste and electrical and electronic equipment (WEEE)

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Corporate ofﬁ ces

Worldwide ofﬁ ces

Christie Digital Systems USA, Inc. Cypress ph: 714 236 8610

Christie Digital Systems Canada Inc. Kitchener ph: 519 744 8005

Australia ph: +61 (0) 7 3624 4888

Brazil ph: +55 (11) 2548 4753

China (Beijing) ph: +86 10 6561 0240

China (Shanghai) ph: +86 21 6278 7708

France ph: +33 (0) 1 4 1 21 44 04

Germany ph: +49 2161 664540

India ph: +91 (080) 6708 9999

Japan (Tokyo) ph: 81 3 3599 7481

Korea (Seoul) ph: +82 2 702 1601

Mexico ph: +52 55 4744 1790

For the most current technical documentation, visit www.christiedigital.com.

Republic of South Africa ph: +27 (0)11 510 0094

Russian Federation and Eastern Europe ph: +36 (0) 1 47 48 100

Singapore ph: +65 6877 8737

Spain ph: +34 91 633 9990

United Arab Emirates ph: +971 4 3206688

United Kingdom ph: +44 (0) 118 977 8000

United States (Arizona) ph: 602 943 5700

United States (New York) ph: 646 779 2014

Independant sales consultant ofﬁ ces

Italy ph: +39 (0) 2 9902 1161

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