Christie SUHD651-L, SUHD551-L User Manual

Installation and Setup Guide

020-001660-01

Secure Series LCD Panels

SUHD551-L and SUHD651-L

NOTICES

Cop

All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.

GENERAL

Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified. Manufacturing facilities in Canada are also ISO 14001 certified.

WARRANTY

Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the warranty does not cover:

Problems or damage occurring during shipment, in either direction.

Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use

of a product with any non-Christie interface device.

Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.

Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie

authorized repair service provider.

Use of third party product enclosures for environmental protection during outside use must be approved by Christie.

Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or

approved by Christie for such use.

Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from

precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product.

Image retention on LCD flat panels.

Defects caused by normal wear and tear or otherwise due to normal aging of a product.

The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.

The warranty does not obligate Christie to provide any on site warranty service at the product site location.

PREVENTATIVE MAINTENANCE

Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in accordance with the maintenance schedule specified by Christie, will void the warranty.

REGULATORY

The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense.

CAN ICES-3 (A) / NMB-3 (A)

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ENVIRONMENTAL

The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol

and electronic equipment, at their end-of to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the environment we live in!

-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according

means that electrical

Content

Package handling..................................................5

Unpacking the panel................................................. 5

Handling and mounting guidelines ........................................ 6

Cleaning the panel...................................................6

Important safeguards.................................................6

Gener

al safety warnings.............................................6

AC power precautions...............................................7

Avoiding image retention...............................................7

Parts list.........................................................8

Product documentation................................................8

Related documentation..............................................8

Installing a display panel............................................ 9

Display panel control joystick............................................9

Display components.................................................10

Touch compatibility................................................. 11

Remote control....................................................11

Installing the IR extender cable..........................................13

Installing an OPS module..............................................13

Mounting a display panel..............................................13

Installing a display panel on an indented wall...............................14

Configuring the display panel after installation................................ 14

Connecting sources to the panel......................................... 15

Controlling CEC-enabled devices.......................................15

Selecting the audio destination........................................15

Connecting to a wired network..........................................16

Enabling Wake on LAN............................................... 16

Remotely waking the display panel from standby...............................16

Copying settings from one display panel to another............................. 17

Changing the startup logo.............................................17

Upgrading the firmware from USB........................................18

Disabling the remote control............................................18

Using the Crestron RoomView Control tool...................................18

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Content

Playing content on the display panels................................. 19

Playing media over the network..........................................19

Playing media from USB.............................................. 20

Playing USB media automatically.........................................20

Displaying an image when no signal is detected................................21

Display panel menu contents........................................22

Troubleshooting..................................................28

Understanding the LED status indicators....................................28

Disruption during playback or slow reactions................................. 28

Internet connection not available.........................................28

Invalid domain....................................................29

Remote control does not work...........................................29

Secure Series display panels Specifications............................ 30

Physical specifications................................................30

Power specifications.................................................30

Environmental specifications............................................30

Regulatory.......................................................31

Safety....................................................... 31

Electro-magnetic compatibility........................................ 31

Environmental.................................................. 32

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Package handling

Learn how to remo

ve the display panel from the packaging and how to handle the display panel.

Unpacking the panel

Learn how to remove the panel from the packaging.

Each LCD panel is packed inside a box carton. To protect the panel during transportation, additional packing material has been placed within the carton.

1. Before unpacking, prepare a stable, level, and clean surface near a wall outlet.

Set the box in an upright position and pull out the white carton locks.

3. Lift up the top cover carton.

4. Remove the ESD bag before removing the display from the bottom tray carton.

5. Remove any additional packaging, such as protective stickers, from the display panel.

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Package handling

Handling and mounting guidelines

ollow these best practices when handling and mounting panels.

Notice. If not a

• When moving the panel, always use the handles. Do not carry the panel by the frame.

• Do not twist, bend, or tilt the panel.

• Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position.

• Always handle the display panel from the sides or handles.

Follow the following guidelines before removing the panel from the packaging.

•

Always use the handles to pick up and carry the panel.

• Leave the panel in the box until the mount is on the wall and you are ready to install the panel.

• To avoid putting undue stress on the panel when mounted, make sure the mount is square, flat, and level.

• Do not rest panels on top of a lower panel.

• When inserting the panel into the wall, pay close attention to adjacent panels.

• Make sure there is a minimum of 0.5 mm between mounted panels to allow for thermal expansion.

voided, the following could result in property damage.

Cleaning the panel

Learn how to clean the display panel.

After disconnecting the power cable, wipe contaminated parts and each part of the product screen lightly with a dry and soft cloth.

Do not use a liquid, spray cleaners, or any abrasive cleaners to clean the LCD panel.

Washing with various cleaning agents, brighteners, abrasives, waxes, benzene, alcohol, solvent, surface active agent, may damage the surface of the product.

Important safeguards

To prevent personal injury and to protect the device from damage, read and follow these safety precautions.

General safety warnings

Observe these important safety rules to avoid personal injury or damage to the product.

Warning! If not a

• FIRE AND SHOCK HAZARD! Use only the attachments, accessories, tools, and replacement parts specified by Christie.

• Always provide proper ventilation for the product to prevent overheating.

• FIRE HAZARD! Do not install near any devices that produce heat such as amplifiers, radiators, heat registers, or stoves.

voided, the following could result in death or serious injury.

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Package handling

Caution! If not a

• This product is intended for indoor use only.

• Do not operate the product at an altitude exceeding 2000 m.

• Do not operate the product in tropical climate regions.

• Only clean the components with Christie approved products.

• Do not place objects containing liquids on the product.

• Do not spray cleaners or pour liquids directly onto the surface of the product.

• Do not remove the protective housing.

voided, the following could result in minor or moderate injury.

AC power precautions

Learn the safet

y precautions related to AC power.

Warning! If not a

• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning, removing components, or opening any enclosure.

• FIRE AND SHOCK HAZARD! Do not attempt operation unless the power cord, power socket, and power plug meet the appropriate local rating standards.

• Never compromise the ground or earth connection of the product.

• SHOCK HAZARD! The AC power cord must be inserted into an outlet with grounding.

• The appliance coupler and main power supply plug must be easily accessible for disconnecting the product from the power source.

• FIRE OR SHOCK HAZARD! Do not overload power outlets and extension cords.

• SHOCK HAZARD! Only use the AC power cord provided with the product or recommended by Christie.

• FIRE HAZARD! Do not use a power cord, harness, or cable that appears damaged.

• TRIP OR FIRE HAZARD! Position all cables where they cannot contact hot surfaces, be pulled, be tripped over, or damaged by persons walking on or objects rolling over the cables.

voided, the following could result in death or serious injury.

Avoiding image retention

Image retention is not co recommendations.

• Operate the display panel within its rated ambient environment. Christie recommends an operating temperature of 0 to 40 degrees Celsius (32 to 104 degrees Fahrenheit), with a maximum relative humidity of 90%.

• Avoid static content. Christie recommends displaying moving images whenever possible, and using a screen saver with a moving image.

• Turn off the display panel when it is not in use, or use the Scheduling feature to automatically turn off the display panel at preset times of the day.

• Turn on the Pixel shift setting.

• When designing content for the display panels, consider the following:

• Regularly change the color of the text and background of the content

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vered under warranty. To prolong the life of your display panel, follow these

Package handling

• Move text or images around the display

•

Use colors of similar brightness levels

• Avoid using text color and background color with contrasting brightness, for example black and white.

• Gray may contribute to image retention

Parts list

Your display panel is shipped with the following items. If any items are missing or damaged, contact your dealer.

• Remote control and batteries

• IR extender cable

• Product Safety Guide

Related information

Installing the IR extender cable (on page 13)

Product documentation

For installation, setup, and user information, see the product documentation available on the Christie website. Read all instructions before using or servicing this product.

1. Access the documentation from the Christie website:

• Go to this URL:http://bit.ly/2rO6SF6.

• Scan the QR code using a QR code reader app on a smartphone or tablet.

2. On the product page, select the model and switch to the Downloads tab

Installing a display panel

Learn how to install a displa

Use this display panel for dynamic presentations, educational collaboration, and engaging retail applications.

y panel and connect sources.

Display panel control joystick

Learn about the control joystick on the rear of the display panel.

The on-screen display menu cannot be displayed with the control joystick.

1. To turn on the display panel, press the center of the control joystick.

To turn off the display panel and put it into standby mode, press and hold the center of the

2. control joystick for a few seconds.

3. To change the source, press the center of the control joystick.

4. To scroll through the available sources, move the joystick up and down.

5. To change the volume, press the control joystick left and right.

To increase the volume, move the joystick right. To decrease the volume, move the joystick left.

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Display components

Installing a display panel

Learn about the v

arious parts of the display panel.

A Ethernet/LAN port (RJ45) M USB 2.0

B Audio in N Headphone

C Audio out O HDMI 1

D SPDIF Coaxial out P DisplayPort Out

E YPbPr Q DisplayPort In

F Video in R VGA

G RJ12 (Service use only) S RS232

I Micro USB T HDMI 2

J HDMI Out U OPS slot locations

U1—

SUHD551-L

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Installing a display panel

Only the content received from the HDMI1 input port (N) can be outputted from this port. The HDMI output port functions when a source device is connected to the HDMI input.

K IR input

L USB 3.0

U2—SUHD651-L

Touch compatibility

The touch panel and o

• Up to 10 simultaneous touch points, over 90% of the panel area

• Responds to finger, gloved hand, pointer (Object sizes of 5mm or more)

• Touch accuracy of +/-2mm, over 90% of the panel area

• Response time <10ms

• Can be used with Windows 7, Windows 8, Windows 10, and Mac operating systems

To add touch functionality to the SUHD551-L and SUHD651-L, install the appropriate TA551 or TA651 touch overlay kit.

To maximize the touch functionality on the LCD display panel, Christie recommends installing interactive software such as Quizdom OKTOPUS or Microsoft Whiteboard on the connected computer.

verlays support the following behavior:

Remote control

Learn the functions of the remote control.

Before you insert batteries in the remote control, consider the following:

• Ensure that the battery polarities are correct.

• Do not mix an old battery with a new one or mix different types of batteries together.

• Do not expose batteries to excessive heat such as sunlight or fire.

If you will not use the remote control for a long time, consider removing the batteries to avoid damage from battery leakage.

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