Christie FHD553-X Service Manual

Service Guide

020-001658-01

FHD553-X

NOTICES

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All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.

GENERAL

Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified. Manufacturing facilities in Canada are also ISO 14001 certified.

WARRANTY

Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the warranty does not cover:

Problems or damage occurring during shipment, in either direction.

Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use

of a product with any non-Christie interface device.

Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.

Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie

authorized repair service provider.

Use of third party product enclosures for environmental protection during outside use must be approved by Christie.

Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or

approved by Christie for such use.

Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from

precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product.

Image retention on LCD flat panels.

Defects caused by normal wear and tear or otherwise due to normal aging of a product.

The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.

The warranty does not obligate Christie to provide any on site warranty service at the product site location.

PREVENTATIVE MAINTENANCE

Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in accordance with the maintenance schedule specified by Christie, will void the warranty.

REGULATORY

The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense.

CAN ICES-3 (A) / NMB-3 (A)

이 기기는 업무용(A급)으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.

ENVIRONMENTAL

The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol

and electronic equipment, at their end-of to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the environment we live in!

-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according

means that electrical

Content

Package handling..................................................5

Unpacking the panel................................................. 5

Inspecting the displa

Handling and mounting guidelines ........................................ 7

Cleaning the panel...................................................7

Important safeguards.................................................8

General safety precautions........................................... 8

AC power precautions...............................................8

Product documentation................................................8

Related documentation..............................................9

Replacement parts................................................ 10

Index of parts and modules............................................10

y panel.............................................6

Replacement procedures........................................... 12

Removing the rear cover..............................................12

Replacing the AD board...............................................13

Replacing the keypad board............................................13

Replacing the sensor board............................................ 14

Replacing the LAN/RS232 board......................................... 14

Replacing the IR board...............................................14

Replacing the fans..................................................15

Replacing the fan board...............................................15

Replacing the LVDS to FFC board.........................................16

Replacing the power board.............................................17

Replacing the DisplayPort input cable......................................17

Maintenance and troubleshooting.....................................19

Maintenance......................................................19

Troubleshooting................................................... 19

The display does not turn on......................................... 19

No picture appears on the display...................................... 20

The remote control does not work......................................20

The image geometry is incorrect.......................................20

The content is jittery or unstable.......................................21

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Content

The image is too bright or lacks definition................................. 21

The image appears w

ashed out........................................21

The image is too dark..............................................21

Images from the HDMI source do not display...............................21

Computer images do not display correctly.................................22

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Package handling

Learn how to remo

ve the display panel from the packaging and how to handle the display panel.

Unpacking the panel

Learn how to remove the panel from the packaging.

Each LCD panel is packed inside a box carton. To protect the panel during transportation, additional packing material has been placed within the carton.

1. Before unpacking, prepare a stable, level, and clean surface near a wall outlet.

Set the box in an upright position and pull out the white carton locks.

3. Lift up the top cover carton.

4. Remove the ESD bag before removing the display from the bottom tray carton.

5. Remove any additional packaging, such as protective stickers, from the display panel.

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Inspecting the display panel

Package handling

Conduct an inspection on the displa

y panel and verify the panel functions as expected before

unpacking.

If any damage is identified, or the panel does not function as expected, contact Christie Technical Support.

1. Tear off the sticker for a small opening on the right bottom corner at the back of the display panel (A).

2. Pull the power cable through the packaging.

Connect the power cord to a power source and turn on the display panel.

For AC models, pull out the extended power cable and connect it to an AC power cord.

For DC models, pull out the DC power cord.

When connecting to a power source for the first time, the display panel automatically cycles through test patterns for 15 minutes (only).

4. As the display panel is cycling through the test patterns, inspect the display.

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Package handling

Handling and mounting guidelines

ollow these best practices when handling and mounting panels.

Notice. If not a

• When moving the panel, always use the handles. Do not carry the panel by the frame.

• Do not twist, bend, or tilt the panel.

• Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position.

• Always handle the display panel from the sides or handles.

Follow the following guidelines before removing the panel from the packaging.

•

To verify normal operation before handling, power on the panel in the packaging.

• Always use the handles to pick up and carry the panel.

• Leave the panel in the box until the mount is on the wall and you are ready to install the panel.

• To avoid putting undue stress on the panel when mounted, make sure the mount is square, flat, and level.

• Do not rest panels on top of a lower panel.

• When inserting the panel into the wall, pay close attention to adjacent panels.

• Make sure there is a minimum of 0.5 mm between mounted panels to allow for thermal expansion.

voided, the following could result in property damage.

Cleaning the panel

Learn how to clean the display panel.

After disconnecting the power cable, wipe contaminated parts and each part of the product screen lightly with a dry and soft cloth.

Do not use a liquid, spray cleaners, or any abrasive cleaners to clean the LCD panel.

Washing with various cleaning agents, brighteners, abrasives, waxes, benzene, alcohol, solvent, surface active agent, may damage the surface of the product.

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Package handling

Important safeguards

o prevent personal injury and to protect the device from damage, read and follow these safety

T precautions.

General safety precautions

Observe these important safety rules to avoid personal injury or damage to the product.

Warning! If not a

• A minimum of two people or appropriately rated lift equipment is required to safely lift, install, or move the product.

• Do not drop the product.

• Do not apply excessive force to the sides of the bezel when mounting the panel or pushing into its locked position.

• Always handle the product on the opposing corners of the bezel to avoid direct contact with the glass.

• TIP HAZARD! When shipping a panel, use the provided packing materials and secure to a pallet.

• When moving the panel, always use the handles. Do not carry the panel by the frame.

Caution! If not a

• Do not tilt the product more than ±15 degrees.

• Use the handles when moving the shipping package.

• Do not twist, bend, or tilt the panel.

Notice. If not a

• Only clean the components with Christie approved products.

voided, the following could result in death or serious injury.

voided, the following could result in minor or moderate injury.

voided, the following could result in property damage.

AC power precautions

Learn the safet

y precautions related to AC power.

Caution! If not a

• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning, removing components, or opening any enclosure.

voided, the following could result in minor or moderate injury.

Product documentation

or installation, setup, and user information, see the product documentation available on the Christie

website. Read all instructions before using or servicing this product.

1. Access the documentation from the Christie website:

• Go to this URL: http://bit.ly/2CqwJJO or

https://www.christiedigital.com/en-us/digital-signage/products/lcd-flat-panels/ultra-series

• Scan the QR code using a QR code reader app on a smartphone or tablet.

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+ 16 hidden pages

Christie FHD553-X Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Content

Package handling

Unpacking the panel

Inspecting the display panel

Handling and mounting guidelines

Cleaning the panel

Important safeguards

General safety precautions

AC power precautions

Product documentation