Christie Entero RPMWU-LED01, Entero RPMSP-LED01, Entero RPMHD-LED01 Service Manual
Entero RPMWU/RPMSP/RPMHD-LED01
SERVICE MANUAL
020-100368-05
Entero RPMWU/RPMSP/RPMHD-LED01
SERVICE MANUAL
020-100368-05
NOTICES
COPYRIGHT AND TRADEMARKS
© 2011-2012 Christie Digital Systems USA, Inc. All rights reserved.
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
REGULATORY
The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the product is operated in a
commercial environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the product in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the
user’s own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
이 기기는 업무용 (A 급 ) 으로 전자파적합등록을 한 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며 , 가정 외의 지역에서
사용하는 것을 목적으로 합니다 .
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which
may not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice.
Performance specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of
the product in proper working conditions. Performance specifications are based on information available at the time of printing.
Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for
a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in
connection with the performance or use of this material.
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This
symbol means that electrical and electronic equipment, at their end-of-life, should be disposed of separately from regular
waste. Please dispose of the product appropriately and according to local regulations. In the European Union, there are separate
collection systems for used electrical and electronic products. Please help us to conserve the environment we live in!
Canadian manufacturing facility is ISO 9001 and 14001 certified.
GENERAL WARRANTY STATEMENTS
For complete information about Christie’s limited warranty, please contact your Christie dealer. In addition to the other limitations
that may be specified in Christie’s limited warranty, the warranty does not cover:
a. Damage occurring during shipment, in either direction.
b. Projector lamps (See Christie’s separate lamp program policy).
c. Damage caused by use of a projector lamp beyond the recommended lamp life, or use of a lamp supplied by a supplier other
than Christie.
d. Problems caused by combination of the product with non-Christie equipment, such as distribution systems, cameras, video
tape recorders, etc., or use of the product with any non-Christie interface device.
e. Damage caused by misuse, improper power source, accident, fire, flood, lightening, earthquake or other natural disaster.
f. Damage caused by improper installation/alignment, or by product modification, if by other than a Christie authorized repair
service provider.
g. For LCD projectors, the warranty period specified applies only where the LCD projector is in “normal use.” “Normal use”
means the LCD projector is not used more than 8 hours a day, 5 days a week. For any LCD projector where “normal use” is
exceeded, warranty coverage under this warranty terminates after 6000 hours of operation.
h. Failure due to normal wear and tear.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Please see the
Maintenance section for specific maintenance items as they relate to your product. Failure to perform maintenance as required,
and in accordance with the maintenance schedule specified by Christie, will void the warranty.
Table of Contents
1: Introduction
1.1 Using this Manual........................................................................................................................ 1-1
1.1.1 Labels and Marking ............................................................................................................. 1-1
1.2 Projector Description................................................................................................................... 1-2
2: Service Guidelines
2.1 Before Servicing ..........................................................................................................................2-1
2.1.1 Lead Dress ...........................................................................................................................2-1
2.1.2 Order Parts ...........................................................................................................................2-1
2.1.3 Replace Modules..................................................................................................................2-1
2.2 Safety Warnings and Guidelines .................................................................................................2-2
2.2.1 Repair Cautions....................................................................................................................2-2
2.2.2 General Precautions .............................................................................................................2-3
2.2.3 AC /Power Precautions........................................................................................................ 2-3
2.2.4 Lamp Precautions ................................................................................................................2-4
2.3 Cleaning.......................................................................................................................................2-4
2.3.1 Guidelines for Cleaning .......................................................................................................2-5
2.4 General Maintenance................................................................................................................... 2-6
2.5 Replace the Light Module ...........................................................................................................2-6
3: Troubleshooting
3.1 Overview .....................................................................................................................................3-1
3.2 Troubleshooting Trees................................................................................................................. 3-1
3.3 Troubleshooting Guidelines ........................................................................................................3-1
3.4 System Warnings / Errors............................................................................................................3-2
System Warnings ..................................................................................................................3-2
System Errors .......................................................................................................................3-2
3.4.1 LED Status Display On the Projector ..................................................................................3-3
3.4.2 Error Codes ..........................................................................................................................3-4
3.5 Projector Does Not Power ON ....................................................................................................3-5
3.6 Light Module Suddenly Goes OFF .............................................................................................3-5
3.7 Displays .......................................................................................................................................3-6
3.7.1 The Projector is ON, but No Display................................................................................... 3-6
3.7.2 The Display is Jittery or Unstable........................................................................................3-6
3.7.3 The Display is Faint............................................................................................................. 3-6
3.7.4 The Upper Portion of the Display is Wavy, Tearing or Jittery............................................3-6
3.7.5 Portions of the Display are Cut Off or Warped to the Opposite edge ................................. 3-6
3.7.6 Display Appears Compressed (Vertically Stretched) ..........................................................3-6
3.7.7 Data is Cropped from Edges................................................................................................3-6
3.7.8 Display Quality Appears to Drift from Good to Bad, Bad to Good ....................................3-7
3.7.9 Display Suddenly Freezes.................................................................................................... 3-7
3.7.10 Colors in the Display are Inaccurate..................................................................................3-7
3.7.11 Display is not Rectangular................................................................................................. 3-7
3.7.12 Display is Noisy.................................................................................................................3-7
3.8 ArrayLOC.................................................................................................................................... 3-8
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3.8.1 Cannot Find Color Adjustment Controls .............................................................................3-8
3.8.2 Color/Image Settings Are Greyed Out.................................................................................3-8
3.8.3 Sensor Isn’t Calibrated (yellow alert) ..................................................................................3-8
3.8.4 Invalid Target Gamut (yellow alert) ....................................................................................3-8
3.8.5 Unable to Achieve Target Brightness/Gamut (yellow alert) ...............................................3-8
3.9 Software .......................................................................................................................................3-9
3.9.1 EM to PHM Connection ......................................................................................................3-9
3.9.2 EM to PHM Mismatch.........................................................................................................3-10
Consequences of a Firmware Mismatch ...............................................................................3-10
Unable to Communicate .......................................................................................................3-10
Identify a Firmware Mismatch .............................................................................................3-10
Correct a Firmware Mismatch ..............................................................................................3-10
Service Units at Different Firmware Levels .........................................................................3-11
3.9.3 WebUI Indicates Early Completion.....................................................................................3-11
Refresh and Re-sync .............................................................................................................3-11
3.9.4 Power Lost During Upgrade ................................................................................................3-11
3.9.5 Direct Ethernet Connection from PC to PHM .....................................................................3-12
3.10 ArrayLOC Troubleshooting Trees.............................................................................................3-13
3.10.1 Troubleshooting Tree - Color And Brightness Array .......................................................3-13
3.10.2 Troubleshooting Tree - Array Brightness ..........................................................................3-14
3.10.3 Troubleshooting Tree - Array Colors.................................................................................3-15
3.10.4 Bright/ColorLOC Setup Walkthrough ...............................................................................3-16
3.10.5 Array Status Decoder & Setting The RGB Brightness Target Unit ..................................3-17
3.11 Hardware Troubleshooting Trees ..............................................................................................3-18
3.11.1 Troubleshooting Trees - Error Codes.................................................................................3-18
3.11.2 Troubleshooting Trees - Error Codes Continued...............................................................3-19
3.11.3 Troubleshooting Trees - Error Codes Continued...............................................................3-20
3.11.4 Troubleshooting Trees - Error Codes Continued...............................................................3-21
3.11.5 Troubleshooting Trees - Error Codes Continued...............................................................3-22
4: Parts and Module Replacement
4.1 Order Parts ...................................................................................................................................4-1
4.2 Index of Parts and Modules .........................................................................................................4-1
4.3 Replacement Procedures..............................................................................................................4-2
4.3.1 Tools Required.....................................................................................................................4-2
4.3.2 Servicing Guidelines ............................................................................................................4-2
4.4 Projection Head Module (PHM)..................................................................................................4-3
4.4.1 Lens Replacement ................................................................................................................4-3
Remove Lens ........................................................................................................................4-3
Install Lens ............................................................................................................................4-3
4.4.2 Lens Focus Adjustment........................................................................................................4-4
4.4.3 Light Module (LM)..............................................................................................................4-5
4.4.4 Quad DVI PHM Controller (QDPC) ...................................................................................4-6
4.4.5 PHM Fan Pack Assembly 12V .5A 92mm ..........................................................................4-7
4.4.6 Remote Temperature Sensor Module #2 (RTSM) (Air Inlet)..............................................4-8
4.4.7 Remote Temperature Sensor Module #3 (RTSM) (Air Exhaust) ........................................4-8
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4.4.8 Remote Temperature Sensor Module #4 (RTSM) (DMD Heat Sink).................................4-9
4.5 Electronics Module......................................................................................................................4-10
4.5.1 Image Processor Card .......................................................................................................... 4-10
4.5.2 Dual DVI Input Card (DDIC).............................................................................................. 4-10
4.5.3 Quad DVI EM Controller (QDEC)...................................................................................... 4-11
4.5.4 Passive Backplane Module ..................................................................................................4-12
4.5.5 EM Fan Pack Assembly....................................................................................................... 4-13
4.5.6 LED Status Display .............................................................................................................4-13
4.5.7 Remote Temperature Sensor Module #1 (RTSM) (QDEC) ................................................4-14
4.5.8 Fuse 12A ..............................................................................................................................4-14
5: Specifications
6: Interconnections
6.1 Interconnect Drawing .................................................................................................................. 6-3
7: Service Menu
7.1 Color Primary Settings ................................................................................................................7-1
7.1.1 Red, Green Blue and White X, Y ........................................................................................7-2
7.1.2 Auto Color Enable ............................................................................................................... 7-2
7.1.3 Color Enable ........................................................................................................................ 7-2
7.1.4 Reset to Factory Color Primaries? .......................................................................................7-2
7.2 Replace Backplane ......................................................................................................................7-2
7.3 Remote Access Level ..................................................................................................................7-2
7.4 Restore Factory Defaults .............................................................................................................7-2
7.5 Erase Data Files ...........................................................................................................................7-3
7.6 Delete All Real Time Events .......................................................................................................7-3
7.7 Status ...........................................................................................................................................7-3
7.8 Default Color Adjustment ...........................................................................................................7-3
7.9 Color Management ...................................................................................................................... 7-3
7.9.1 Native Color Settings...........................................................................................................7-4
Calibration Procedure ...........................................................................................................7-4
7.9.2 Manual RGB Adjustment ....................................................................................................7-6
Color Mode ...........................................................................................................................7-6
LM Red, LM Green & LM Blue Parts of Primary Colors ...................................................7-6
RGB Brightness ....................................................................................................................7-6
Copy Setting From ................................................................................................................7-6
Auto Color Enable ................................................................................................................7-6
7.9.3 Color Adjustments by X,Y ..................................................................................................7-7
Select Color Adjustment .......................................................................................................7-7
Color Temperature ................................................................................................................7-7
Valid Color Space .................................................................................................................7-7
Red, Green, Blue, White X/Y ...............................................................................................7-8
Auto Color Enable ................................................................................................................7-8
Color Enable .........................................................................................................................7-8
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Copy From ............................................................................................................................7-8
7.9.4 Color Saturation ...................................................................................................................7-8
Red, Green & Blue Parts of Primary Colors .........................................................................7-8
Auto Color Enable ................................................................................................................7-8
RGB Brightness ....................................................................................................................7-8
7.10 ArrayLOC Service .....................................................................................................................7-9
7.10.1 Bright/ColorLOC Mode.....................................................................................................7-9
7.10.2 ArrayLOC Group ...............................................................................................................7-9
7.10.3 Broadcast Interval ..............................................................................................................7-9
7.10.4 Adjustment Interval............................................................................................................7-9
7.10.5 Duty Cycle Mode ...............................................................................................................7-9
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1 Introduction
1.1 Using this Manual
To prevent physical injury or equipment damage it is important to read Section
2 Service Guidelines
This manual provides technical information for assisting qualified Christie service technicians in the servicing
and repair of all Entero RPMSP/RPMWU-LED01 projectors.
DISCLAIMER:
complete. However, due to continuing research all information is subject to change without notice. Christie
assumes no responsibility for omissions or inaccuracies.
1.1.1 Labels and Marking
Observe and follow any warnings and instructions marked on the projector.
Every effort has been made to make sure the information in this manual is accurate and
Danger symbols indicate a hazardous situation which, if not avoided, will
result in death or serious injury. This signal word is to be limited to the most
extreme situations.
Warning symbols indicate a hazardous situation which, if not avoided, could
result in death or serious injury.
in its entirety before performing any service procedure.
Caution symbols indicate a hazardous situation which, if not avoided, could
result in minor or moderate injury.
NOTICE: Notices address practices not related to personal injury.
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Section 1: Introduction
Lens Mount
IR Remote Sensor
1.2 Projector Description
Entero RPMSP/RPMWU-LED01 are professional quality SXGA+
and WUXGA projectors featuring the latest in DLP display
technology to achieve high brightness, high resolution multimedia
and video projection images. These projectors use the exclusive
Christie KoRE electronics and firmware to accept data, graphics,
and video input signals for projection onto flat, front or rear
projection screens.The modular design of these projectors makes
them an ideal choice for rear screen projection and multi-display
walls. With built-in flexibility, each projector is configurable for
straight throw or 90 mirrored applications. The unique 6-axis
adjustment mechanism enables accurate alignment of the lens to the
screen minimizing distortion at all corners and edges of the display.
The purpose-built design of these projectors makes them an ideal
choice for the demanding needs of 24/7 command and control
centers, telecommunications, surveillance and broadcasting
applications.
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2 Service Guidelines
2.1 Before Servicing
Read all instructions before servicing. Always take extra precautions to secure all harnessing properly,
especially in high voltage circuitry areas.
2.1.1 Lead Dress
Before servicing, always carefully observe the original lead dress. Take extra precautions to secure all
harnessing properly, especially in the high voltage circuitry areas (such as lamp cables). Replace wires with
damaged insulation.
2.1.2 Order Parts
When ordering replacement parts, quote the part numbers of the items required. See Table 4.1 Service Parts
List and 2.2 Safety Warnings and Guidelines. Also quote the projector model number, serial number, and date
of manufacture.
NOTE: Some parts identified in the service parts list may not be available separately. In addition, some parts
stocked as inventory are available only until the current supply lasts. All part numbers are subject-to-change.
2.1.3 Replace Modules
Check module markings, parts lists and the relevant disassembly/replacement procedure outlined in Section 4
Parts and Module Replacement to make sure you have the correct module for the projector and that the module
is replaced correctly.
Components must be replaced with exact equivalents. Failure to do so may result in unsafe operation.
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Section 2: Service Guidelines
2.2 Safety Warnings and Guidelines
Perform servicing ONLY after becoming thoroughly familiar with these service
guidelines. Noncompliance will increase the risk of hazards and injury to the
user. Do not modify any circuit. Do not look directly into the lens or into an
open projector. The extreme light output could cause permanent eye damage.
All servicing must be performed by Christie accredited service technicians.
Use replacement parts that are manufacturer-approved only. Use of any other
part other than the ones specified by the manufacturer can result in fire,
electric shock or risk of personal injury and irreparable equipment damage.
Do not service the projector while it is still connected. There are exposed
voltages that could cause severe physical injuries and possibly death. Always
power down and disconnect/disengage all power sources to the projector
before servicing or cleaning.
If any of the following conditions exist, immediately disconnect the projector from the power outlet and
consult a Christie accredited service technician.
• The power cord is damaged.
• The internal cooling fans do not turn ON when the projector is first powered up.
• Liquid is spilled into the projector.
• The projector is exposed to excessive moisture.
• The projector is not operating normally or performance has severely decreased over a short period of time.
• The projector has been dropped or the shipping case (if applicable) is badly damaged.
2.2.1 Repair Cautions
• Do not short transistors or ICs during circuit checks.
• Do not
• Do not
• Do not
removing, or installing modules.
• Do not
projector without the lid or the lamp door, make sure to wear
projector at all times.
short or remove bias resistors while the projector is operating.
operate with heat sinks removed.
overload transistors or ICs. Make sure the projector is disconnected from AC power before testing,
operate the projector with an internal part removed. If, for testing purposes, you must operate the
UV glasses and stand well back from the
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2.2.2 General Precautions
Do not operate the projector with any internal part remove. If for testing
purposes you must operate the projector without the lid or the lamp door,
wear UV glasses and stand well back from the projector at all times.
Make sure the projector is disconnected from AC power before you start repairing, removing, or installing any
modules. This projector is internationally approved and is designed for safe and reliable operation. To assure
complete safety at all times it is imperative the following precautions be taken during servicing and the original
projector design remain intact.
2.2.3 AC /Power Precautions
Power should always be disconnected from the illumination module before
servicing, to avoid the possibility of inadvertent exposure to visible and
invisible LED radiation. Directly viewing the illumination module optical
output through optical instruments within a distance of 100 mm may pose an
eye hazard.
Always power down and disconnect/disengage all power sources to the
projector before servicing or cleaning.
Section 2: Service Guidelines
NOTICE: This projector must be operated in an environment that meets the operating range specification, as
listed in Section 5 Specifications.
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Section 2: Service Guidelines
2.2.4 Lamp Precautions
Be aware of the caution label on the projector warning of
possible eye hazard if the projected visible and invisible LED
radiation light is viewed directly through certain optical
instruments at close range. The following image indicates
where the label is located.
2.3 Cleaning
NOTICE: Always wear gloves and follow proper ESD precautions when handling, servicing or cleaning
internal projector components.
Maintaining the cleanliness of all internal components during a service procedure is critical. All of the optics
must remain free of contaminants in order to perform at the level specified for the projector. Even a small
amount of dust or a fingerprint may degrade the image or cause a noticeable reduction of brightness. During
servicing, take all necessary measures to avoid touching or contaminating optical surfaces. A minimum
amount of cleaning may be required during and after servicing. If contamination is noticed, see 2.3.1
Guidelines for Cleaning to determine the appropriate cleaning action. For more information, see the
maintenance section of the Entero RPMWU/RPMSP/RPMHD-LED01 User Manual (P/N: 020-100367-XX).
NOTE: The projector must be powered OFF and disconnected from AC before the lens or the projection head
covers/doors are loosened and removed.
Always power down and disconnect/disengage all power sources to the
projector before servicing or cleaning.
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2.3.1 Guidelines for Cleaning
Section 2: Service Guidelines
COMPONENTS PREVENTATIVE
MEASURES
Illumination Optics
System, general
Do not touch or blow on
exposed components. Wear
gloves (supplied).
Illumination System,
internal lenses/prisms
Do not touch or blow on
interior components. Wear
gloves (supplied).
NOTE: Normally the internal
parts should not be accessed.
Light Engine
components
Do not touch or blow on
components. Wear gloves
(supplied).
Light Engine, DMD
panels
Do not touch or blow on the
panels.
Projection Lens To avoid the risk of scratching
the lens, only clean the lenses if
absolutely required. A small
amount of dust on the lenses
will have very little effect on
picture quality. The projection
lens should be free of dust and
fingerprints. If the lenses must
be cleaned, use a DRY soft
cotton cloth. Rub gently in a
circular motion.
CLEANING TECHNIQUE
Use ionized pneumatic guns only. Keep
imaging components and yourself
grounded at all times.
Blow off particles with clean, dry
de-ionized air. If necessary, wipe in a
single direction with a clean high quality
optical cloth.
Blow off particles with clean, dry
de-ionized air. If necessary, use a split
Q-tip with pure isopropyl alcohol on the
glass surface.
Blow off particles with clean, dry
de-ionized air.
Use filtered compressed air to blow out
dust. Remove fingerprints or dirt with
Melles Griot Cleaning Fluid
18LAB011(or equivalent) and a clean
lint-free cloth.
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Section 2: Service Guidelines
2.4 General Maintenance
DESCRIPTION FREQUENCY HOW TO CLEAN
Fans As required Remove the fan from the projector, as outlined in the removal procedure
External Projector
Covers
Air vents are located around the projector to keep it at a consistent operating temperature. Make sure that the
empty space around these vents (“stay out zone”) is within the limits specified in Section 5 Specifications. This
will prevent the blockage of air flow and prevent overheating. The projector is equipped with active thermal
monitoring. The speed of the cooling fans will adjust to the projector temperature.
• Do not put the projector on a radiator or heat register.
• Do not put the projector in an enclosure without correct ventilation.
• Do not put objects into the ventilation openings of the projector. They can touch dangerous voltages or short-
circuit components resulting in a fire or shock hazard.
• Do not spill liquids into the projector. If a spill occurs, immediately disconnect the projector and have it
serviced by a Christie accredited service technician.
As required Before cleaning the modules, it is recommended that you install the lens
for each specific fan.
Use compressed air to blow particles off of the fan and away from the
projection unit.
cap. This will keep dust particles from settling on the glass surface of the
lens.
Clean dust from external covers using a clean, lint-free cotton cloth as
required.
2.5 Replace the Light Module
Do not service the projector while it is still connected. There are exposed
voltages that could cause severe physical injuries and possibly death. Always
power down and disconnect/disengage all power sources to the projector
before servicing or cleaning.
The light module is a non-serviceable part of the projector and must be replaced.
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3 Troubleshooting
3.1 Overview
The Entero RPMSP/RPMWU/RPMHD-LED01 offers a comprehensive system of diagnostics, tracking a
wide range of conditions and alerting the operator to a potential problem by display specific status information
at the status display, through the WebUI, or by the available internal or external LEDs. This system includes:
Status Panel LED Indicators
Projector OSD Status Menu
Web User Interface Status Page
Internal PCB-specific LEDs and Main AC status LED
If warnings and errors reported at these locations cannot be resolved by the operator or administrator, further
troubleshooting by a qualified service technician may be required. When troubleshooting, keep in mind that
the projector is comprised of numerous replaceable modules, such as printed circuit boards, optical assemblies
and power supplies. This modular design can reduce the amount of time required to accurately diagnose and
resolve a performance issue — the cause need only be traced down to the module level, at which point the
faulty module is usually replaced. No further analysis is necessary.
3.2 Troubleshooting Trees
This section provides troubleshooting procedures that can help direct you to the most likely cause of a specific
performance problem. Refer to this section if you cannot eliminate the problem through proper adjustment of
the projector. See the Entero RPMWU/RPMSP/RPMHD-LED01 User Manual (P/N: 020-100367-XX). Note
the symptoms present and work through the appropriate troubleshooting steps to determine the probable source
of the problem.
3.3 Troubleshooting Guidelines
Read, understand and observe all warnings and precautions when diagnosing and servicing the projector.
• Make sure that the projector is plugged in.
• Make sure that all cables are connected and not damaged.
• Power OFF the projector, wait 90 seconds to allow for cooling, and Power ON the projector. Check for a
normal power up sequence.
• Check the projector status for error conditions. See 3.4 System Warnings / Errors.
• Check source reliability. Switch sources if possible.
• Use RS-232 serial communications to communicate with the projector during diagnosis.
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Section 3: Troubleshooting
3.4 System Warnings / Errors
When the projector finds a system malfunction, it displays a System Warning or a System Error message.
Status and error information is available through:
• LEDs on the input panel of the projector. See 3.4.1 LED Status Display On the Projector.
• Status page in the menu system: Main menu > Status.
• Status page on the WebUI: Main Tab > Status and click on any category with a yellow or red indicator.
See the Web User Interface section in the Entero User Manual (020-100367-XX).
• On-screen error messages:
Main Menu > Configuration > Menu Preferences > Display Error Messages (All)
NOTE: Display error messages must be set to Screen or All for system messages to appear on screen.
The status pages in the OSD menu system and the WebUI update automatically when the error condition is
corrected. The error code displayed on the projector status panel must be cleared manually by pressing Exit
from the presentation level (no OSD on screen).
If an error code recurs, try resetting the projector by turning the projector OFF and ON. A persistent error code
may indicate that you need to contact a Christie accredited service technician.
System Warnings
A system malfunction exists. A system warning message replaces the input signal message and disappears
when the input signal status changes. The projector will remain operational, but the message may show a
possibly serious problem that must be reported to the manufacturer. Reset the projector by powering it OFF and
ON again, cooling when necessary.
System Errors
A serious malfunction exists and must be reported to the manufacturer as soon as possible. The projector will
no longer operate. Reset the projector by powering it OFF and ON again, cooling when necessary.
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3.4.1 LED Status Display On the Projector
Projector status is indicated by a single 3-color LED adjacent to a 2-digit status display. See the following table
for a description of LED variations that indicate operation status. A solid red LED indicates a system error and
the corresponding error code indicates what the error is. See Table 3.2 Error Codes for a list of possible error
codes. Press
Exit twice
Table 3.1 LED Operational Status Codes
to acknowledge and clear the error code.
Section 3: Troubleshooting
LED STATUS 2-CHARACTER
DISPLAY
Rotating Warming up
DESCRIPTION
Pr
(Programming TI)
FS
Solid yellow
(Fail-safe mode)
— —
(static)
— —
(up and down)
BO
B1
Solid green
B2
B3
ON
SH
Flashing green
Solid red
Flashing red
blank
blank Rotating Initializing hardware and connecting to PHM
— —
EM in fail safe mode
See the
Visual Environments Projector Software
Upgrade Instruction Sheet (020-100443-XX)
Standby mode
Brief cool down period
(Booting) when power first applied. The projector LED will go
through phases.
(Boot phase 1) starting main script
(Boot phase 2) starting projector code
(Boot phase 3) initializing connections
Projector powered on
Shutter mode is active
Keypad command sent - Command received
System error, see
Keypress error
Wrong protocol sent
Waiting to establish a connection with PHM
3.4.2 Error Codes
Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-3
020-100368-05 Rev. 1 (06-2012)
Section 3: Troubleshooting
3.4.2 Error Codes
If the status display window shows one of the codes in the Error Codes table you may need a Christie
accredited service technician to repair the component identified by the error code.
Error codes are displayed in a three phase format:
• First 2 digits represent the component or error category
• Second 2 digits represent the specific problem
• Display off
This cycle repeats. The LED will be red while the error code is displayed.
Acknowledge and clear the error by pressing Exit twice when at the presentation level (no OSD on the screen).
If the error recurs then try resetting the projector by powering OFF and ON again. Contact the dealer if the
problem persists or if you see a code not listed in the following table.
Table 3.2 Error Codes
ERROR CODE ITEM DESCRIPTION
Light Engine
01 Light engine link error
02 Light engine initialization error
LE
Link
LI
Projector Head Module (PHM) Fan
03 Red LED Feedback Failure
04 Green LED Feedback Failure
05 Blue LED Feedback Failure
01 Error on EM network
02 Error on PHM network
03 Error on ArrayLOC link
01 PHM FD Fan 1 stalled
02 PHM FD Fan 2 stalled
FP
03 PHM LMC Fan 1 stalled
04 PHM LMC Fan 2 stalled
Electronic Module (EM) Fan
01 EM Fan 1 stalled
FE
02 EM Fan 2 stalled
3-4 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual
020-100368-05 Rev. 1 (06-2012)
Table 3.2 Error Codes (Continued)
Projector Head Module (PHM) Sensors
01 PHM FD sensor 1 overtemp (not connected)
02 PHM FD Air inlet overtemp or sensor not functioning
03 PHM QDPC board overtemp or sensor not functioning
04 PHM FD DMD overtemp or sensor not functioning
05 PHM QDPC board overtemp or sensor not functioning
06 LM Air inlet overtemp or sensor not functioning
07 LM Air exhaust over temp or sensor not functioning
SP
08 LM Power supply overtemp or sensor not functioning
09 LM LED Driver overtemp or sensor not functioning
10 LM ambient overtemp or sensor not functioning
11 LM Red thermistor overtemp or sensor not functioning
12 LM Green thermistor overtemp or sensor not functioning
13 LM Blue thermistor overtemp or sensor not functioning
14 LM IR thermistor overtemp or sensor not functioning
Electronics Module (EM) Sensors
01 EM Inlet
02 Panel Driver Temperature
03 Image Processor Temperature
Section 3: Troubleshooting
SE
Miscellaneous
04 Option Card 1 Temperature
05 Option Card 2 Temperature
06 Option Card 3 Temperature
07 Option Card 4 Temperature
01 EM/PHM Firmware mismatch; upgrade required
PR
02 Image processor card is missing or not seated correctly
3.5 Projector Does Not Power ON
• Make sure that the projector is plugged in.
• Make sure that all cables are connected and not damaged.
3.6 Light Module Suddenly Goes OFF
• Check the shutter setting - if status display shows SH then the shutter is active. Toggle through shutter
modes. In gray shutter mode, it is possible to display menus.
• Verify that the RGB Brightness is set sufficiently higher than zero to make sure there is a visible image. The
DMD may be overheated. Check for an alarm condition.
Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-5
020-100368-05 Rev. 1 (06-2012)
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