Christie Captiva Touch User Manual

Download

Page 1

USER MANUAL

020-000838-01

Captiva Touch

Page 2

Table of Contents

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Usage Notice Step 1: Environment Check Step 2: Installing Captiva Touch Step 3: Install Utility Software Step 4: Initial Setup Step 5: Operation Mode Step 6: Laser Beam Alignment Step 7: Touch Area Setting Step 8: Calibration Step 9: Touch Sensitivity Troubleshooting Viewer TROUBLESHOOTING

Appendix A: Specication

Appendix B: Accessory...............................................................................................30

..............................................................................................................3

........................................................................................ 5

................................................................................. 9

..................................................................................... 11

....................................................................................................12

.............................................................................................13

................................................................................... 14

........................................................................................18

......................................................................................................20

............................................................................................21

.............................................................................................. 22

...............................................................................................23

........................................................................................... 29

Page 3

Usage NoTiCe

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

COPYRIGHT AND TRADEMARKS

USAGE NOTICE

Follow all warnings, precautions and maintenance as recommended in this user's manual.

Warning - Do not disassemble the Captiva touch.• Warning - Do not use, store, or leave the Captiva Touch near re, or •

in places with a high temperature, for example, in direct sunlight, or in sun-heated cars.

Warning - Use standard USB cable (maximum length: 5 m). To •

extend the USB cable length over 5 m, a certied active extension

USB cable is required. Warning - Do not allow liquid or foreign material enter the Captiva •

Touch.

Precautions

The IR camera on the projector receives infrared signal from Captiva Touch which is attached to the whiteboard.

To operate normally:

The IR camera should face the projection image area on the wall.• Remove any obstacles between the IR camera and Captiva Touch.• Do not place other infrared communication devices, lighting •

equipments, or residential heating equipments and so on, nearby. Only use the interactive cable from the accessory kit. The L side •

connector should plug into Captiva Touch.

Maintenance: Gently clean the optical port with a dust blower.

How it works

The Captiva Touch covers the entire whiteboard with a thin invisible • IR light.

When nger or stylus breaks into the Captiva Touch, IR light reects •

to the IR camera.

Page 4

Usage NoTiCe

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

The Camera module tracks multiple touch points and reports • positions to a computer or laptop using USB.

To optimize the touch function, whiteboard non-atness should •

be less than 5 mm.

Page 5

sTeP 1: eNviroNmeNT CHeCk

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 1: ENVIRONMENT CHECK

Before setting up and installing the projector and Captiva Touch, ensure that the interactive cable works for the installation location of the mount in advance.

Note: Make sure the projector is installed under the following conditions:

- The projected image is a rectangular shape without any distortion.



- The projector is tilted at an angle no more than +/-3 degrees



vertically and horizontally in relation to the screen.

- When using the interactive function, install the projected image



within reach by hand.

- Do not install the projector or screen in a location subject to direct



sunlight. If the projector or the screen is subject to direct sunlight, the interactive function may not operate correctly.

a. Captiva Touch installation information

Before installing the Captiva Touch module, the projection surface must meet the following conditions/criteria:

The screen surface is a at, smooth unwrapped surface with 1

no unevenness of more than 5 mm. The surface can be a

at wall or a whiteboard. For details on how to check surface atness, see page 8.

The surface must allow for the Captiva Touch to be xed with 2

screws.

If the projection surface meets the criteria above, the projector and Captiva Touch can then be installed in one of the following ways:

Mount the projector to the wall and the Captiva Touch to the 1

whiteboard. Mount the projector and Captiva Touch to the wall.2

Page 6

sTeP 1: eNviroNmeNT CHeCk

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

B. Whiteboard guideline

When installing the Captiva Touch on a whiteboard, follow the guidelines below:

B-1. For standard aspect ratio (4:3, 16:10 and 16:9)

gap: 2~10 cm

For standard aspect ratio (4:3, 16:10 and 16:9)

From the top of image area, a gap must be kept 2~10

cm away from the bottom of LCT module. For suggested whiteboard frame design (height <3 mm),

keep 10 mm bezel at left/right/bottom of image area. For regular whiteboard (ex: aluminum frame, height >3

mm), keep 50 mm bezel at left/right/bottom of image area.

White board frame

~bezel

B-2. For ultra-wide aspect ratio (16:6)

White board frame

gap: 4~10 cm

For ultra-wide aspect ratio (16:6)

From the top of image area, a gap must be kept 4~10

cm away from the bottom of LCT module. For suggested whiteboard frame design (height <3 mm),

keep 10 mm bezel at left/right/bottom of image area. For regular whiteboard (ex: aluminum frame, height >3

mm), keep 50 mm bezel at left/right/bottom of image area.

~bezel

Page 7

sTeP 1: eNviroNmeNT CHeCk

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

If the whiteboard frame thickness is greater than 3 mm, the reected

light interference from the whiteboard frame may be detected by IR camera. This can compromise the touch function. To reduce the risk of this happening, it is recommended that a 50 mm boarder is kept around the projected image instead of 10 mm as shown in diagram on the previous page.

If the whiteboard frame thickness is less than 3 mm, ensure the

reected light interference is not observed while doing Step 6 Laser

Beam Alignment (Page 11).

White board

ir Camera

>3 mm

Frame

White board

ir Camera

Frame

≤3 mm

okNg

C. Measuring projection surface atness

Criteria: overall whiteboard atness <5 mm, atness requirement is

<3 mm at Captiva Touch mounting area.

Equipment: leveling instrument (1.2~1.5 m) and thickness gauge.

C-1) Split projection area into 16 segments equally (see below chart).

Place the leveling instrument on the whiteboard.

C-2) Insert a 5 mm thickness gauge at point 1~9 positions in the order

shown below.

Horizontal:

Measure point 1, 2 and 3

Measure point 4, 5 and 6

Measure point 7, 8 and 9

Vertical:

Measure point 1, 4 and 7

Point1 Point2 Point3

Point4 Point5 Point6

Point7 Point8 Point9

Page 8

sTeP 1: eNviroNmeNT CHeCk

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Measure point 2, 5 and 8 Measure point 3, 6 and 9

C-3) If 5 mm thickness gauge cannot be inserted, which means the

whiteboard atness is less than 5 mm and can be used for nger

touch.

Page 9

sTeP 2: iNsTalliNg CaPTiva ToUCH

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 2: INSTALLING CAPTIVA TOUCH

1. open the top cover using a screwdriver.

2. mount the base plate to the whiteboard or wall.

Keep away distance to image area for ultra-wide aspect ratio (16:6):

7.5 ~ 13.5 cm from the bottom of the base plate

4 ~ 10 cm from the bottom of Captiva Touch

Keep away distance to image area for standard aspect ratio (4:3, 16:10 and 16:9):

5.5 ~ 13.5 cm from the bottom of the base plate

2 ~ 10 cm from the bottom of Captiva Touch

2-1. For short-term demonstration:

2-1-1. Clean surface with isopropyl rubbing alcohol, wipe gently,

let dry.

2-1-2. Adhere double-sided tape (enclosed in accessory box)

onto the base plate, then paste onto the whiteboard or wall.

Page 10

sTeP 2: iNsTalliNg CaPTiva ToUCH

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Caution: Do not use with wallpaper. May not adhere well to vinyl surfaces or textured surfaces.

2-2. For long-term use:

Use screws to x base plate onto whiteboard:

Drill tip: ΦO=2.3 mm -

Screw type: M3x6L

Screw head: ΦO<5.5 mm, thickness <2.5 mm

3. Fix curtain module with wall plate by screws.

4. Plug power cord to the Captiva Touch.

Note: The L side connector must plug into the Captiva Touch.

Page 11

sTeP 3: iNsTall UTiliTy soFTWare

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 3: INSTALL UTILITY SOFTWARE

a. system requirements

To ensure normal operation of the touch function, follow the requirements below to check the condition of your system.

System requirement

Operating system Microsoft Windows XP (SP3)/Windows 7

(32bit/64bit)/Windows 8/ Windows 8.1 (.NET Framework 4.0 must be installed)

Mac OS X(10.7~10.10) CPU Intel® Core™ i3 or above Memory 2GB or more

B. install software utility from CDrom. Utility icon indicator as

below:

Touch mode

Pen mode

Disconnected

Page 12

sTeP 4: iNiTial seTUP

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 4: INITIAL SETUP

For initial setup, follow the Installation Guide to complete installation procedure (

Page 13

sTeP 5: oPeraTioN moDe

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 5: OPERATION MODE

The Windows 7 and Windows 8 operating systems support multi-point touch control. Users can select default Touch Mode (

point touch. Switch to Pen Mode ( ) while using light pen (IR pen).

single-point touch is available for Windows XP and Mac OS X.

Only

) for multi-

Page 14

sTeP 6: laser Beam aligNmeNT

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 6: LASER BEAM ALIGNMENT

1. Press the button to switch to visible light mode (the red LED will blink continuously).

Mode Blue LED Red LED Description

LED indicator

IR Laser mode

Visible light mode

Error

Solid -- IR laser ON

Solid Blinking

Visible light ON (IR Laser OFF, touch disabled)

-- Solid Error of LD module occurred

2. Connect a computer and Projector using a USB cable.

Page 15

sTeP 6: laser Beam aligNmeNT

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

3. Rotate the black and grey knobs clockwise until they stop.

4. Rotate the grey knob counter-clockwise, until both beams are symmetrically at the same level.

5. Rotate black knob counter-clockwise, and move the beams downward until they reach whiteboard frame.

Page 16

sTeP 6: laser Beam aligNmeNT

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

6. Check the beam height with the alignment sticker. The beams should be located within the grey zone.

7. Press the button again to switch back to IR mode (the blue LED will stay solid).

Mode Blue LED Red LED Description

IR Laser mode

Visible light mode

Error

LED indicator

Solid -- IR laser ON

Solid Blinking

Visible light ON (IR Laser OFF, touch disabled)

-- Always ON Error of LD module occurred

Page 17

sTeP 6: laser Beam aligNmeNT

8. Replace the top cover.

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Page 18

sTeP 7: ToUCH area seTTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 7: TOUCH AREA SETTING

1. Select Auto Touch Area Setting:

Note:

Exit all software applications.



Reduce the ambient light.



Do not obstruct or shake lens while setting up the touch area.



Check if the projection image is clear. If not, adjust focus to sharpen



the image

If a failure message appears, switch to the Manual Touch Area setting.

2. Select the Manual Touch Area Setting:

2-1. After the camera captures the projection image, a Touch

Area window appears. If the captured image is not clear, reselect Ambient light mode selection from Auto to Bright or Dim according to the ambient light condition.

Page 19

sTeP 7: ToUCH area seTTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Remark: The captured image shows the camera view, which is reversed from the projection image. For example: P1 is in the lower right corner, P2 is in the lower left corner, and so on.

2-2. Touch Area Boundary Fine-tuning

Step 1: Click on P1, and use mouse to drag P1 to upper

left corner. Align the adjustable green zone with the projected white frame.

Step 2: Adjust P2 to P4 accordingly; the adjustable green

zone should completely overlap with projected white frame.

Step 3: Check again if the green frame overlap completely

with projected white frame. If not, ne-adjust again.

2-3. When the Touch Area is correctly located, click to Exit.

Page 20

sTeP 8: CaliBraTioN

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 8: CALIBRATION

A. Select Auto Calibration

Note: If the failure message appears, follow the steps below to troubleshoot and do Auto Calibration again.

Exit all software applications.



Reduce the ambient light.



Do not obstruct or shake lens while setting up calibration



Check if the projection image is clear. If not, adjust focus to sharpen



the image If the Auto Calibration failure message appears again on the screen, switch to Manual Calibration.

B. Select Manual Calibration:

Note: Manual Calibration is recommended for better accuracy.

Page 21

sTeP 9: ToUCH seNsiTiviTy

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

STEP 9: TOUCH SENSITIVITY

When the touch function is unresponsive or writing is intermittent, adjust the sensitivity by adjusting the Touch Sensitivity level:

Default: 4 Maximum: 10 (most sensitive)

Minimum: 0 (least sensitive)

Note: Touch Sensitivity is not adjustable in Pen Mode.

Page 22

TroUBlesHooTiNg vieWer

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

TROUBLESHOOTING VIEWER

Sometimes infrared red light (IR light) from ambient light sources may interfere with touch performance. The troubleshooting viewer shows real time images for debugging purposes. Any light interference is marked in green. If green obstacles appear within the image area, remove to secure proper interactivity.

Note: The interactive function is disabled under the troubleshooting viewer. Click to exit.

Page 23

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

TROUBLESHOOTING

Q1 Why can the computer not boot when the USB cable which

connects the computer and projector is already plugged in?

A: There are two options to resolve this issue.

1. Unplug the USB cable from computer.

2. Go to BIOS setup page of computer and modify the “Boot

priority order.” Choose Hard disk as the top priority, save the change, and reboot computer.

Q2 Windows system cannot identify the USB device A:

1. Unplug and replug in the USB cable and check again.

2. Switch to another USB port and check again.

3. Restart your computer and check again.

4. Go to the Power Options in Control Panel, check the USB

selective suspend settings status in the USB settings under Advance Settings. Switch to “Disabled”.

5. Go to the ofcial website of the laptop/computer manufacturer,

and update USB driver to the latest version.

6. Use the USB cable included with your projector and check

again. If an USB extension is needed, contact your distributor.

Page 24

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

7. The USB port of your computer maybe not working. Contact your IT staff.

Q3 Why is the utility icon ( ) red, not green ( / )? A: The Red icon ( ) indicates a failed connection. This may be

caused by following:

1. Check if interactive function is enabled using the OSD selection

interactive

OnInteractive Settings

BackEnterSelect

2. Unplug and replug in the USB cable and check again.

3. Switch to another USB port and check again.

4. Restart your computer and check again.

5. Go to the Power Options in Control Panel; check the USB selective suspend settings status in the USB settings under Advance Settings. Switch to “Disabled”.

Page 25

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

6. Go to the ofcial website of the laptop/computer manufacturer,

and update USB driver to the latest version.

7. Go to the ofcial website of the laptop/computer manufacturer,

and update BIOS driver to the latest version.

8. Use the USB cable included with your projector and check again. If an USB extension is needed, contact your distributor.

9. The USB port of your computer maybe not working. Contact your IT staff.

Q4 There is only single touch point A:

1. Re-plug the USB cable from the computer.

2. Go to “Control Panel” and make sure “Tablet PC Components” is selected.

Q5 When should Calibration and Touch Area Setting be done? A: Perform Calibration and Touch Area setting during initial

installation. If the projector or whiteboard is moved, Touch Area Setting and Calibration must be performed again.

- When Laptop/computer resolution is changed, calibrate again.

- For better accuracy, perform Manual Calibration.

- If an overlarge offset is observed, perform Manual Calibration and see Step 8 Calibration for troubleshooting.

Page 26

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Q6 Auto Calibration and Auto Touch Area Setting both failed? A:

1. Check the “Ceiling Mount” OSD setting rst. The interactive

function supports Ceiling Mode only

When projector OSD message is shown, this may result in failure to Auto Calibration and Auto Touch Area Setting. Wait until OSD message is gone before performing Auto Calibration and Auto Touch Area Setting.

Conguration

Aspect Ratio Auto Phase Clock H. Position V. Position Digital Zoom V. Keystone Orientation

1280X720 60Hz

Front Ceiling

BackEnterSelect

VGA

Follow the troubleshooting steps below to perform Auto Calibration and Auto Touch Area Setting again.

a. Exit all software applications. b. Reduce ambient light. c. Do not obstruct or shake lens while setting up Calibration d. Check if the projection image is clear. If not, adjust focus to

sharpen the image.

e. If the “Auto Touch Area Setting failed” or "Auto Calibration

failed" message pops up on screen again, switch to Manual Mode to do Touch Area Setting and Calibration.

2. Check Laser Power Mode selection Lower brightness (ECO mode) may affect both Auto Touch Area Setting and Auto Calibration. Switch to Normal mode to complete Touch Area Setting and Calibration.

Page 27

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Laser Power Mode

Normal ECO

3. Check the Projector Color Mode selection. To ensure accuracy of both Auto Touch Area Setting and Auto Calibration, it is recommended to switch Color mode to Bright Mode.

Color Mode Bright PC Movie Game User

Q8 The mouse cursor ( ) ashes or jumps on screen, or when

Touch function does not work well at certain projection area?

1. Check if strong light is shown on the whiteboard. If yes, turn off the light.

2. Check if any foreign object is on the whiteboard. If yes, remove the object.

3. Refer to Step 6 (page 11) Laser Beam Alignment for detailed procedures, to see if laser beam is aligned.

4. Refer to Step 7 (page 14) Touch Area Setting for detailed procedures. Check if the Touch Area boundary is located properly.

Q9 The projection area corner is insensitive or intermittent lines are

observed?

1. Adjust the level of Touch Sensitivity to enhance sensitivity, see Step 9 (page 17) Touch Sensitivity for trouble-shooting.

2. If the Touch function remains insensitive, check the optical port condition. If dust or particles are observed, gently clean the optical port with a dust blower.

Q10 The Touch function is not accurate? A: Touch accuracy may be impacted when the Windows default

display setting under Windows has been changed.

1. Go to the setting page <Start menu/Control Panel/Appearance and Personalization>.

Page 28

TroUBlesHooTiNg

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

2. Select “Smaller - 100% (Default)” and click “Apply”.

Page 29

aPPeNDix a: sPeCiFiCaTioN

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

APPENDIX A: SPECIFICATION

i. Captiva Touch

Laser Safety Class 1 Curtain to Screen Distance

LED Indicator I/O Port ID Size(W*L*H) Weight Power Consumption Operation Temperature Storage Temperature

II. General Specications

Calibration Multi-touch

Multi-touch Min. Distance Hover (Z-depth)

Working Projection Image Size

Display mode

iii. installation software

System Requirements

20 mm ~ 100 mm @75”~100” XGA/WXGA/1080p 40 mm ~ 100 mm @ 120”~140” 16:6 ultra-wide

Blue/Red Interactive Jack x1

150.0 (W) x 50.0 (L) x 40.0 (H) mm <330g 12V/0.3A 0°C~+40°C (without cooling fan)

-20°C~+60°C

Auto Calibration Manual Calibration

10-touch points (Win 7 and Win8 compliant)

≥40 mm

Default hover height is 5.5 mm. 85”~100” @1080P (Captiva DHD400S projector)

120”~140” @16:6 ultra-wide (Captiva DUW350S projector) Support Ceiling mode only

OS Required: Microsoft Windows XP (SP3): Mouse

Processor Type Intel CoreTM i3 or above RAM 2GB or More

•

mode supported Windows 7/Windows 8: Touch mode-

•

10 touch points supported and Mouse mode supported (Windows: .NET Framework 4.0 installation is required)

Max OS X(10.7~10.10)

•

Page 30

aPPeNDix B: aCCessory

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

APPENDIX B: ACCESSORY

item Description Quantity

Captiva Touch

Screw M2.6x6 (to x LCT module)

Screw M3x6 (to x base plate)

Interactive cable

Alignment sticker

LCT module base plate

Page 31

aPPeNDix B: aCCessory

Captiva Touch User Manual

020-000838-01 Rev. 1 (08-2015)

Double-sided tape(for base plate) 1

5m USB A to mini USB B cable

Passive Pen

CD for User Manual and Utility Software

Page 32