Chevrolet Volt 2011 Warranty

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains

owner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

Part No. 25953314 A First Printing

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

2011 Chevrolet Limited Warranty and

Owner Assistance Information

Important Message to

Owners... . . .. . . . . . . . . . . . . . . . . . . . 1

GM's Commitment . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1

GM Participation in an

Alternative Dispute

Resolution Program . . . . . . . . . . . 1

Warranty Service – United

States and Canada . . . . . . . . . . . . 1

Warranty Coverage at a

Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

Emission Control System

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited

Warranty .. . . . . . . . . . . . . . . . . . . . . . 4

What Is Covered . . . . . . . . . . . . . . . . 4

What Is Not Covered . . . . . . . . . . 10

Hybrid Specific Warranty . .. . . . . 13

What is Covered . . . . . . . . . . . . . . . 14

Towing .. . . . . . . . . . . . . . . . . . . . . . . . 14

Chevrolet Tahoe and Silverado

Hybrid Coverage . . . . . . . . . . . . . 14

What is Not Covered . . . . . . .. . . . 15

Things to Know About the New

Vehicle Limited Warranty . . . . 16

Warranty Repairs –

Component Exchanges . . . . . . 16

Warranty Repairs – Recycled

Materials . . . . . . . . . . . . . . . . . . . . . 16

Tire Service .. . . . . . . . . . . . . . . . . . . 16

6.6L DURAMAX

Engine Components . . . . . . . . . . 16

Aftermarket Engine

Performance Enhancement Products and Modifications . . . 17

After-Manufacture

“Rustproofing” . . . . . . . . . . . . . . . . 17

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . . . . 18

Vehicle Operation and Care .. . 18 Maintenance and Warranty

Service Records . . . . . . . . . . . . . . 18

Chemical Paint Spotting . . . . . . . 18

Warranty Coverage –

Extensions . . . . . . . . . . . . . . . . . . . 19

Touring Owner Service –

Foreign Countries . . . . . . . . . . . . 19

Diesel

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

2011 Chevrolet Limited Warranty and

Owner Assistance Information

Warranty Service – Foreign

Countries . . . . . . . . . . . . . . . . . . . . . 20

Original Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 20

Recreation Vehicle and

Special Body or

Equipment Alterations . . . . . . . . 20

Pre-Delivery Service . . . . . . . . . . . 21

Production Changes . . . . . . . . . . . 21

Noise Emissions Warranty

for Light Duty Trucks

Over 10,000 Lbs Gross

Vehicle Weight

Rating (GVWR) Only . . . . . . . . . . 21

Emission Control Systems

Warranty .. . . . . . . . . . . . . . . . . . . . . 22

What Is Covered . . . . . . . . . . . . . . . 22

How to Determine the

Applicable Emissions

Control System Warranty . .. . . 22

Federal Emission Control

System Warranty . . . . . . . . . . . . . 22

California Emission Control

System Warranty .. . . . . . . . . . . 24

Emission Warranty

Parts List . . . . . . . . . . . . . . . . . . . . . 27

Replacement Parts . . . . . . . . . . . . 31

Maintenance and Repairs . . . . . . 31

Claims Procedure . . . . . . . . . . . . . . 32

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . . 33

State Warranty

Enforcement Laws . . . . . . . . . . . 35

Warranty Information for

California Only . . . . . . . . . . . . . . . 36

Special Coverage Adjustment

Programs Beyond the

Warranty Period .. .. . . . . . . . . . . 37

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . . . 38

Customer Assistance for Text

Telephone (TTY) Users . . . . . . . 39

Online Owner Center . . . . . . . . . . 40

Chevrolet Owner Center (U.S.) — www.chevyownercenter.com . . . 40 My GM Canada (Canada) —

www.gm.ca . . . . . . . . . . . . . . . . . . . 40

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . . . 41

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . . . 42

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

Important Message to Owners... 1

GM's Commitment

GM is committed to assuring

satisfaction with your new vehicle.

Your dealer also wants you to be

completely satisfied and invites you

to return for all your service needs,

both during and after the warranty

period.

Owner Assistance

The dealer is best equipped to

provide all your vehicle's service

needs. Should you ever encounter a

problem that is not resolved during

or after the limited warranty period,

talk to a member of dealer

management. Under certain

circumstances, GM and/or GM

dealers may provide assistance

after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure on page 33.

We thank you for choosing GM.

GM Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure on page 33 for

information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Service – United States and Canada

The selling dealer has invested in the proper tools, training and parts inventory to ensure that any necessary warranty repairs can be made to your GM vehicle. GM requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GM dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices on page 38. If you are unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

2 Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

Coverage is for the first 3 years or 36,000 miles, whichever comes first.

Powertrain

Coverage is for the first 5 years or 100,000 miles, whichever comes first.

Sheet Metal

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.

Rust-through coverage is for the first 6 years or 100,000 miles,

Emission Control System Warranty

For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under

Emission Control Systems Warranty on page 22 for more information.

Federal

Gasoline Engines

‐ Defects and performance for

cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New

whichever comes first.

Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.

‐ Defects and performance for

heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

6.6L DURAMAX®Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

California

Gasoline Engines

‐ Defects and performance for

cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.

‐ Specified components for cars

or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.

Warranty Coverage at a Glance 3

6.6L DURAMAX®Diesel Engines

‐ Defects and performance for

the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

‐ Specified components for the

emission control system are covered for the first 7 years or 70,000 miles, whichever comes first.

Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under

Emission Control Systems Warranty on page 22.

Noise Emissions

Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

4 New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Component Warranty Coverage

The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section.

Engine Coverage includes: All internally lubricated parts, engine oil cooling hoses, lines and radiators. Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger and supercharger. Timing belts are covered until the first scheduled maintenance interval.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

New Vehicle Limited Warranty 5

Exclusions: Excluded from the

powertrain coverage are sensors,

wiring, connectors, engine radiator,

coolant hoses, coolant and heater

core. Coverage on the engine

cooling system begins at the inlet to

the water pump and ends with the

thermostat housing and/or outlet

that attaches to the return hose.

Also excluded is the starter motor,

entire pressurized fuel system

(in-tank fuel pump, pressure lines,

fuel rail(s), regulator, injectors and

return line) as well as the Engine/

Powertrain Control Module and/or

module programming.

Transmission/Transaxle Coverage

includes: All internally lubricated

parts, case, torque converter,

mounts, seals and gaskets as well

as any electrical components

internal to the transmission/

transaxle. Also covered are any

actuators directly connected to the

transmission (slave cylinder, etc.).

Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.

Transfer Case Coverage includes:

All internally lubricated parts, case, mounts, seals and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.

Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, electrical connectors as well as the transfer case control module and/or module programming.

Drive Systems Coverage includes: All internally lubricated

parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (i.e.: front differential actuator, etc.).

Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring and electrical connectors related to drive systems as well as any drive system control module and/or module programming.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

6 New Vehicle Limited Warranty

Tire Coverage

The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. For vehicles within the bumper-to-bumper warranty coverage, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based schedule:

Mileage Replacement Percentage Covered

0-12,000 100%

12,001-36,000 Sliding scale starting at 67% at

12,001, proportionately falling

(1.96%/1,000 miles) to 20% at

36,001-50,000 20% (Buick and Cadillac Only)

36,001+ 0% (Chevrolet and GMC Only)

50,001+ 0% (Buick and Cadillac Only)

by GM

36,000 miles

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

Examples:

New Vehicle Limited Warranty 7

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Buick and Cadillac

(0% Chevrolet and GMC)

This schedule applies to the price of

the tires only. GM will cover 100% of

the cost to mount and balance the

tires replaced under warranty for the

full bumper-to-bumper warranty

period.

After your New Vehicle Limited

Warranty expires, you may still have

pro-rated warranty coverage on your

original equipment tires by the tire

manufacturer. Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for more information. The following is a list of current tire manufacturer's websites and toll-free customer assistance numbers.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

8 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number

Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644

Continental/General

Goodyear/Dunlop

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

www.generaltire.com

www.continentaltire.com

www.goodyeartires.com

www.dunloptires.com

1-800-847-3349 1-800-847-3349

1-800-321-2136

1-877-740-7000 (East)

1-800-426-8252 (West)

When a tire is removed from service due to a covered warranty condition under a tire manufacturer's Limited Warranty Program, you may be eligible for a tire replacement or a comparable new tire on a pro-rated basis.

The tire manufacturer's limited warranty program, which can be obtained by calling or visiting the tire manufacturer's website or any authorized dealer, are in lieu of all other remedies or warranties, expressed or implied, arising by law or otherwise, including fitness for a

particular purpose or merchantability. The tire manufacturer's expressly disclaim liability for indirect, special, incidental or consequential damages, lost profit, loss of

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

New Vehicle Limited Warranty 9

business, loss of goodwill, loss of

reputation, punitive or any other

damage, cost or loss of any kind.*

*Some states do not allow the

exclusion or limitation of incidental

or consequential damages, so the

above limitations or exclusion may

not apply to you.

Accessory Coverages

All GM parts and accessories sold

and permanently installed on a GM

vehicle by a GM Dealer or GM

approved Accessory Distributor/

Installer (ADI) prior to delivery will

be covered under the applicable

portion (Bumper-to-Bumper,

Powertrain, etc.) of the New Vehicle

Limited Warranty. In the event GM

accessories are installed after

vehicle delivery, or are replaced

under the New Vehicle Limited

Warranty, they will be covered, parts

and labor, for the balance of the

applicable portion of the New

Vehicle Limited Warranty, but in no

event less than 12 months/

12,000 miles.

GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

GM Licensed Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes first.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

10 New Vehicle Limited Warranty

6.6L DURAMAX®Diesel Engine Coverage

For trucks equipped with a

6.6L DURAMAX

Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things to Know

About the New Vehicle Limited Warranty on page 16. Also refer to

the appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and

Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision or fire, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage. Therefore, any damage caused by the bedliner is not covered under the terms of the

New Vehicle Limited Warranty. breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered.

Damage Due to Accident, Misuse, or Alteration

The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle

Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, or other components after final assembly by GM.

Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

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Chevrolet Limited Warranty and Owner Assistance Information - 2011

Installation of non-GM (General Motors) parts

Water or fluid contamination

Damage resulting from hail, floods, windstorms, lightning and other environmental conditions

Alteration of glass parts by application of tinting films

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint

New Vehicle Limited Warranty 11

Spotting” under Things to Know About the New Vehicle Limited Warranty on page 16.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Damage Due to Contaminated or Poor Quality Fuel

Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage

from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.

It is recommended that gasoline meet specifications which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at www.autoalliance.org/ fuel_charter.htm. Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline.

Please refer to your Owner Manual under “Fuel” , for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html.

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