Chevrolet Express Passenger 2010 Warranty

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains

owner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. sure

keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

Part No. 25788080 C Third Printing

2010 Chevrolet Limited Warranty and

Owner Assistance Information

Important Message to

Owners... . . . . . . . . . . . . . . . . . . . . . . . 1

GM's Commitment . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . 1

GM Participation in an

Alternative Dispute

Resolution Program .. . . . . . . 1

Warranty Service – United

States and Canada .. . . . . . . . 1

Warranty Coverage at a

Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited

Warranty . . . . . . . . . . . . . . . . . . . . 2

Emission Control System

Warranty . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited

Warranty . . . . . . . . . . . . . . . . . . . . . . . 4

What Is Covered .. . . . . . . . . . . . . 4

What Is Not Covered .. . . . . . . . . 7

Hybrid Specific Warranty . . . . . 10

What is Covered . . . . . . . . . . . . . 11

Towing . . . . . . . . . . . . . . . . . . . . . . . 11

Malibu Hybrid Coverage . . . . . 11

Chevrolet Tahoe and Silverado

Two‐mode Hybrid

Coverage . . . . . . . . . . . . . . . . . . 12

What is Not Covered . . . . . . . . 12

Things to Know About

the New Vehicle

Limited Warranty . . . . . . . . . . . . . 13

Warranty

Repairs – Component

Exchanges . . . . . . . . . . . . . . . . 13

Warranty Repairs – Recycled

Materials . . . . . . . . . . . . . . . . . . 13

Tire Service . . . . . . . . . . . . . . . . . 13

6.6L DURAMAX

Engine Components . . . . . . . 13

Aftermarket Engine

Performance Enhancement Products and

Modifications . . . . . . . . . . . . . . 14

After-Manufacture

“Rustproofing” . . . . . . . . . . . . . 14

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . 15

Diesel

Vehicle Operation

and Care . . . . . . . . . . . . . . . . . . 15

Maintenance and Warranty

Service Records . . . . . . . . . . . 15

Chemical Paint Spotting . . . . . 15

Warranty

Coverage – Extensions . . . . 16

Touring Owner

Service – Foreign

Countries . . . . . . . . . . . . . . . . . . 16

Warranty Service – Foreign

Countries . . . . . . . . . . . . . . . . . . 17

Original Equipment

Alterations . . . . . . . . . . . . . . . . . 17

Recreation Vehicle and

Special Body or Equipment

Alterations . . . . . . . . . . . . . . . . . 17

Pre-Delivery Service . . . . . . . . . 18

Production Changes . . . . . . . . . 18

Noise Emissions Warranty for

Light Duty Trucks Over

10,000 Lbs Gross

Vehicle Weight

Rating (GVWR) Only . . . . . . . 18

2010 Chevrolet Limited Warranty and

Owner Assistance Information

Emission Control Systems

Warranty . . . . . . . . . . . . . . . . . . . . . . 19

What Is Covered . . . . . . . . . . . . . 19

How to Determine the

Applicable Emissions Control System

Warranty . . . . . . . . . . . . . . . . . . . 19

Federal Emission Control

System Warranty . . . . . . . . . . 19

California Emission Control

System Warranty . . . . . . . . . 21

Emission Warranty

Parts List . . . . . . . . . . . . . . . . . . . . . 24

Replacement Parts . . . . . . . . . . 28

Maintenance and Repairs . . . 28

Claims Procedure . . . . . . . . . . . 29

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . . 30

State Warranty

Enforcement Laws . . . . . . . . . . . 32

Warranty Information for

California Only . . . . . . . . . . . . . . . 33

Special Coverage Adjustment

Programs Beyond the

Warranty Period . . . . . . . . . . . . . . 34

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . . . 35

Customer Assistance for Text

Telephone (TTY) Users . . . . . . . 36

Online Owner Center . . . . . . . . . . 37

My GM Canada

(Canada) — www.gm.ca . . . 37

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . . . 38

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . . . 39

Important Message to Owners... 1

GM's Commitment

GM is committed to assuring satisfaction with your new vehicle.

Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has

expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure on page 30.

We thank you for choosing GM.

GM Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure on page 30 for

information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Service – United States and Canada

The selling dealer has invested in the proper tools, training and parts inventory to ensure that any necessary warranty repairs can be made to your GM vehicle. GM requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GM dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices on page 35. If you are unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service.

2 Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

Coverage is for the first 3 years or 36,000 miles, whichever comes first.

Powertrain

Coverage is for the first 5 years or 100,000 miles, whichever comes first.

Sheet Metal

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.

Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.

Emission Control System Warranty

For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under

Emission Control Systems Warranty on page 19 for more information.

Federal

Gasoline Engines

‐ Defects and performance

for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be

covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.

‐ Defects and performance for

heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

6.6L DURAMAX®Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

California

Gasoline Engines

‐ Defects and performance for

cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.

‐ Specified components for cars

or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.

Warranty Coverage at a Glance 3

6.6L DURAMAX®Diesel Engines

‐ Defects and performance for

the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

‐ Specified components for the

emission control system are covered for the first 7 years or 70,000 miles, whichever comes first.

Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under

Emission Control Systems Warranty on page 19.

Noise Emissions

Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

4 New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Component Warranty Coverage

The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section.

Engine Coverage includes: All internally lubricated parts, engine oil cooling hoses, lines and radiators. Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, starter motor, turbocharger and supercharger. Timing belts are covered until the first scheduled maintenance interval.

New Vehicle Limited Warranty 5

Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line) as well as the Engine/Powertrain Control Module and/or module programming.

Transmission/Transaxle Coverage includes: All internally lubricated

parts, case, torque converter, mounts, seals and gaskets as well as any electrical components internal to the transmission/ transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.).

Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.

Transfer Case Coverage includes:

All internally lubricated parts, case, mounts, seals and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.

Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, electrical connectors as well as the transfer case control module and/or module programming.

Drive Systems Coverage includes: All internally lubricated

parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (i.e.: front differential actuator, etc.).

Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring and electrical connectors related to drive systems as well as any drive system control module and/or module programming.

6 New Vehicle Limited Warranty

Tire Coverage

The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.

After your New Vehicle Limited Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire manufacturer. Contact the tire manufacturer of the brand of tires on your vehicle. If necessary, your GM dealer or GM Customer Assistance Center can provide you with the tire manfacturer's contact information.

Accessory Coverages

All GM parts and accessories sold and permanently installed on a GM vehicle by a GM Dealer or GM approved Accessory Distributor/ Installer (ADI) prior to delivery will

be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/ 12,000 miles.

GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

GM Licensed Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes first.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

New Vehicle Limited Warranty 7

Towing

Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.

6.6L DURAMAX

Diesel Engine

Coverage

For trucks equipped with a

6.6L DURAMAX

Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to

Things to Know About the New Vehicle Limited Warranty on page 13. Also refer to the

appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the New Vehicle Limited Warranty.

Damage Due to Accident, Misuse, or Alteration

The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle

Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

8 New Vehicle Limited Warranty

Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, or other components after final assembly by GM.

Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Installation of non-GM (General Motors) parts

Water or fluid contamination

Damage resulting from hail, floods, windstorms, lightning and other environmental conditions

Alteration of glass parts by application of tinting films

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things to Know

About the New Vehicle Limited Warranty on page 13.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Damage Due to Contaminated or Poor Quality Fuel

Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.

It is recommended that gasoline meet specifications which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at www.autoalliance.org/ fuel_charter.htm. Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline.

Please refer to your Owner Manual under “Fuel”, for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html.

Damage Due to Impact, Use, or the Environment

Windshield or glass cracks, chips or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.

Lights, lens, mirrors, paint, grill, moldings and trim are not covered for cracks, chips, scratches, dents, dings and punctures or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches or other damage to the face of a radio or instrument cluster from impact or foreign objects is not covered.

New Vehicle Limited Warranty 9

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are the owner's expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

Items such as:

Audio System Cleaning

Brake Pads/Linings

Clutch Linings

Coolants and Fluids

Filters

Keyless Entry (or other remote transmitter/receiver batteries) *

Limited Slip Rear Axle Service

Tire Rotation

Wheel Alignment/Balance **

Wiper Inserts

are covered up to the first maintenance inspection period outlined in the Owner Manual. Any replacement at the time of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

10 New Vehicle Limited Warranty

Extra Expenses

Economic loss or extra expense is not covered.

Examples include:

Inconvenience

Lodging, meals, or other travel costs

Loss of vehicle use

Payment for loss of time or pay

State or local taxes required on warranty repairs

Storage

Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of

merchantability or fitness for a particular purpose applicable to

this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty.*

* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Hybrid Specific Warranty

For vehicles sold in the United States, in addition to the Bumper‐to‐Bumper Coverage described previously, General Motors will warrant certain Hybrid components for each Chevrolet Tahoe Two‐mode Hybrid, Chevrolet Silverado Two‐mode Hybrid, and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 160 000 kilometers, (100,000 miles), whichever comes first, from the original in‐service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.

New Vehicle Limited Warranty 11

For vehicles sold in Canada, in addition to the Base Warranty Coverage described in the GM Canadian Limited Warranty, Maintenance and Owner Assistance booklet, General Motors of Canada Limited will warrant certain Hybrid components for each Chevrolet Tahoe Two‐mode Hybrid, Chevrolet Silverado Two‐mode Hybrid,and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 160,000 kilometers (100,000 miles), whichever comes first, from the original in‐service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.

This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the United States or Canada respectively. In addition to the initial

owner of the vehicle, the coverage described in this Hybrid warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the above described 8 years or 160 000 kilometers (100,000 miles) term. No deductibles are associated with this Hybrid warranty.

This Hybrid warranty is in addition to the express conditions and warranties described previously. The coverage and benefits described under “New Vehicle Limited Warranty” are not extended or altered because of this special Hybrid Component Warranty.

For Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details.

What is Covered

This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 160 000 kilometers (100,000 miles) term for the following:

Towing

During the 8 year or 160 000 kilometers (100,000 miles) Hybrid warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be driven because of a warranted Hybrid specific defect. Contact the Chevrolet Roadside Assistance Center for towing. Refer to the owner manual for details.

Malibu Hybrid Coverage

Hybrid Components

The energy storage control module and components including the Hybrid NiMH batteries, Hybrid battery disconnect, and Hybrid battery cooling fan.

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