Chevrolet Express Passenger 2003 Warranty

IMPORTANT:

owner assistance information and GM’s participation in an alternative dispute resolution program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner’s Name

Street Address

City & State

Vehicle Identiﬁcation Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

This booklet contains important information about the vehicle’s warranty coverage. It also explains

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within speciﬁc time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

© 06/03/02 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors Corporation.

Part No. 22686696 B First Edition

2003 Chevrolet Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners... ......1

Chevrolet’s Commitment to You ..........................1

Vehicle Operation and Care ................................1

Maintenance and Warranty Service Records .........1

Owner Assistance .............................................2

GM Participation in an Alternative Dispute

Resolution Program ........................................2

Warranty Coverage at a Glance ...........................3

General Motors Corporation New Vehicle

Limited Warranty .............................................4

What Is Covered ...............................................4

What Is Not Covered .........................................6

Things You Should Know About the New

Vehicle Limited Warranty .................................8

Warranty Repairs — Component Exchanges .........8

Warranty Repairs — Recycled Materials ...............8

Tire Service .....................................................8

After–Manufacture “Rustprooﬁng” .........................8

Paint, Trim and Appearance Items .......................9

Chemical Paint Spotting .....................................9

Warranty Coverage — Extensions .......................9

Warranty Service — United States and Canada ......10

Touring Owner Service — Foreign Countries .......10

Warranty Service — Foreign Countries ...............10

Original Equipment Alterations ...........................11

Recreation Vehicle and Special Body or

Equipment Alterations ...................................11

Pre-Delivery Service ........................................11

Production Changes .........................................11

Emission Control Systems Warranties ................12

What Is Covered .............................................12

1. Federal Emission Control Warranty .................12

2. California Emission Control Warranty ..............13

3. Emission Warranty Parts List .........................15

4. Things Your Should Know About the

Emission Control Systems Warranties .............19

2003 Chevrolet Warranty and Owner Assistance Information

Owner Assistance .............................................22

Customer Satisfaction Procedure .......................22

Assistance For Text Telephone (TTY) Users .......23

Chevrolet Roadside Assistance ..........................24

Chevrolet Courtesy Transportation ......................24

State Warranty Enforcement Laws .....................24

Warranty Information for California Only ................24

Special Policy Adjustment Programs Beyond

the Warranty Period .....................................25

Customer Assistance Offices .............................26

An Important Message to Chevrolet Owners...

Chevrolet’s Commitment to You

We are committed to assure your satisfaction with your new Chevrolet.

Your Chevrolet dealer also wants you to be completely satisﬁed and invites you to return for all your service needs both during and after the warranty period.

Vehicle Operation and Care

Considering the investment you have made in your Chevrolet, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions contained in your owner’s manual.

If you have questions on how to keep your Chevrolet in good working condition, see your Chevrolet dealer, the place many Chevrolet customers choose to have their maintenance work done. You can rely on your Chevrolet dealer to use the proper parts and repair practices.

Maintenance and Warranty Service Records

Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

A “Maintenance Record” is provided in the maintenance schedule section of the owner’s manual for your convenience in recording services performed.

For your records, the servicing dealer should provide a copy of the warranty repair order listing all warranty repairs performed.

Owner Assistance

Your Chevrolet dealer is best equipped to provide all your service needs. Should you ever encounter a problem during or after the limited warranty period that is not resolved, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case by case basis. If your problem has not been resolved to your satisfaction, follow the “Customer Satisfaction Procedure” as outlined under

Owner Assistance on page 22

We thank you for choosing a Chevrolet.

GM Participation in an Alternative Dispute Resolution Program

See “Customer Satisfaction Procedure” under

Assistance on page 22

non-binding Alternative Dispute Resolution Program in which GM participates.

for information on the voluntary,

Owner

Warranty Coverage at a Glance

The 2003 warranty coverages are summarized below. Please read

Limited Warranty on page 4

and

Emission Control Systems Warranties on page 12

Things You Should Know About the New Vehicle Limited Warranty on page 8

for complete details.

General Motors Corporation New Vehicle

General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is ﬁrst delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes ﬁrst, except for other coverages listed here under “What is Covered” and those items listed under “What Is Not Covered” later in this section.

Accessory Coverages

All GM accessories sold by GM parts that are permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered (parts and labor) for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage is only effective for GM accessories permanently installed by a GM dealer or an associated GM-approved Accessory Distributor/Installer (ADI).

GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase (parts only).

GM Licensed Accessories are covered under the accessory-speciﬁc manufacturer’s warranty and are not warranted by GM or its dealers.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes ﬁrst.

Rust-Through: Any body sheet metal panel that rusts through (an actual hole in the sheet metal) continues to be covered for up to 6 years or 100,000 miles, whichever comes ﬁrst.

Important:

from stone chips or scratches in the paint, for example) is not included in sheet metal coverage.

Cosmetic or surface corrosion (resulting

Towing

Towing is covered to the nearest Chevrolet dealer facility if your vehicle cannot be driven because of a warranted defect.

Tire Coverage

The tires supplied with your vehicle are covered against defects in material or workmanship under the bumper-to-bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the bumper-to-bumper coverage period.

Following expiration of the bumper-to-bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for speciﬁc details.

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inﬂation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is not covered:

• collision, ﬁre, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle;

• misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper vehicle use is discussed in the owner’s manual;

• alteration or modiﬁcation to the vehicle including the

body, chassis or components after ﬁnal assembly by GM. In addition, coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Important:

or previously titled as salvaged, scrapped, junked, or totaled.

This warranty is void on vehicles currently

Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products

Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or ﬂood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under

Things You Should Know About the New Vehicle Limited Warranty on page 8

for more details.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain ﬂuids, fuel, lubricants, or refrigerants recommended in the owner’s manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner’s manual are the owner’s expense. Vehicle lubrication, cleaning or polishing, as well as items requiring replacement or repair as a result of vehicle use, wear, or exposure are not covered.

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