Chevrolet Express Cargo 2020, Express 2020, Express Passenger 2020 Owner's Manual
Express
Owner’s Manual
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Contents
Introduction .. . .. . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 7
Seats and Restraints . . . . . . . . . . . 26
Storage .. . . . . . . . . . . . . . . . . . . . . . . . 76
Instruments and Controls . . . . . . . 78
Lighting .. . . . . . . . . . . . . . . . . . . . . . 110
Infotainment System .. . . . . . . . . . 117
Climate Controls .. . . . . . . . . . . . . 145
Driving and Operating . . . . . . . . . 151
Vehicle Care . . . . . . . . . . . . . . . . . . 216
Service and Maintenance . . . . . 305
Technical Data . . . . . . . . . . . . . . . . 319
Customer Information .. . . . . . . . 323
Reporting Safety Defects . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 337
Connected Services .. . . . . . . . . . 345
Index . . . . . . . . . . . . . . . . . . . . 348
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
2 Introduction
Introduction
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, CHEVROLET,
the CHEVROLET Emblem, and
EXPRESS are trademarks and/or
service marks of General Motors
LLC, its subsidiaries, affiliates,
or licensors.
For vehicles first sold in Canada,
substitute the name “General
Motors of Canada Company” for
Chevrolet Motor Division wherever it
appears in this manual.
This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this owner’s manual.
If the vehicle has the Duramax
Diesel engine, see the Duramax
diesel supplement for additional and
specific information on this engine.
Refer to the purchase
documentation relating to your
specific vehicle to confirm the
features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
suivante:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 84361137 A First Printing
©
2019 General Motors LLC. All Rights Reserved.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Danger, Warning, and Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
Danger
{
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
Warning
{
Warning indicates a hazard that
could result in injury or death.
A circle with a slash through it is a
safety symbol which means “Do
not,” “Do not do this,” or “Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M : Shown when the owner’s
manual has additional instructions
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
or information.
* : Shown when the service
manual has additional instructions
or information.
0 : Shown when there is more
information on another page —
“see page.”
Introduction 3
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u : Air Conditioning System
G : Air Conditioning Refrigerant Oil
9 : Airbag Readiness Light
! : Antilock Brake System (ABS)
$ : Brake System Warning Light
9 : Dispose of Used Components
Properly
P : Do Not Apply High Pressure
Water
B : Engine Coolant Temperature
_ : Flame/Fire Prohibited
H : Flammable
[ : Forward Collision Alert
R : Fuse Block Cover Lock
Location
+ : Fuses
j : ISOFIX/LATCH System Child
Restraints
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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4 Introduction
Q : Keep Fuse Block Covers
Properly Installed
| : Lane Change Alert
@ : Lane Departure Warning
A : Lane Keep Assist
* : Malfunction Indicator Lamp
: : Oil Pressure
X : Park Assist
~ : Pedestrian Ahead Indicator
O : Power
7 : Rear Cross Traffic Alert
I : Registered Technician
/ : Remote Vehicle Start
> : Seat Belt Reminders
I : Side Blind Zone Alert
h : Stop/Start
7 : Tire Pressure Monitor
d : Traction Control/StabiliTrak/
Electronic Stability Control (ESC)
a : Under Pressure
V : Vehicle Ahead Indicator
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Instrument Panel Overview
Introduction 5
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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6 Introduction
1. Air Vents 0 150.
2. Driver Information Center (DIC)
Buttons (Out of View). See
Driver Information Center (DIC)
0 99.
3. Turn Signal Lever. See Turn
and Lane-Change Signals
0 113.
Windshield Wiper/Washer 0 80.
4. Horn 0 80.
5. Hazard Warning Flashers
0 113.
6. Instrument Cluster 0 86.
7. Shift Lever. See Automatic
Transmission 0 173.
Manual Mode 0 176 (If
Equipped).
8. Climate Control Systems
0 145.
9. Infotainment 0 117.
10. Power Outlets 0 83.
11. USB Port (If Equipped). See
Auxiliary Devices 0 132.
12. Power Outlet 110/120 Volt
Alternating Current. See Power
Outlets 0 83.
13. Rear Heating System 0 147 (If
Equipped).
Lane Departure Warning
(LDW) 0 192 (If Equipped).
Forward Collision Alert (FCA)
System 0 188 (If Equipped).
14. Passenger Airbag On-Off
Switch (If Equipped). See
Airbag On-Off Switch 0 51.
15. Traction Control/Electronic
Stability Control 0 180.
16. Tow/Haul Mode Button (If
Equipped). See Tow/Haul
Mode 0 177.
17. Steering Wheel Controls 0 79
(If Equipped).
18. Steering Wheel Adjustment
0 79 (Out of View), (If
Equipped).
19. Parking Brake Release. See
Parking Brake 0 178.
20. Cruise Control 0 182 (If
Equipped).
Fast Idle System 0 167 (If
Equipped).
21. Parking Brake 0 178.
22. Data Link Connector (DLC)
(Out of View). See Malfunction
Indicator Lamp (Check Engine
Light) 0 92.
23. Instrument Panel Illumination
Control 0 114.
Dome Lamp Override. See
Dome Lamps 0 114.
24. Exterior Lamp Controls 0 110.
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Keys, Doors, and Windows
Keys and Locks
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 9
Remote Keyless Entry (RKE)
System Operation . . . . . . . . . . . . . 9
Remote Vehicle Start . . . . . . . . . . 11
Door Locks . . . . . . . . . . . . . . . . . . . . 13
Power Door Locks . . . . . . . . . . . . . 14
Cargo Door Relocking . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . 14
Automatic Door Locks . . . . . . . . . 14
Lockout Protection . . . . . . . . . . . . . 14
Safety Locks . . . . . . . . . . . . . . . . . . . 14
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . . . 20
Manual Mirrors . . . . . . . . . . . . . . . . . 20
Trailer-Tow Mirrors . . . . . . . . . . . . . 21
Power Mirrors . . . . . . . . . . . . . . . . . . 21
Folding Mirrors . . . . . . . . . . . . . . . . . 21
Heated Mirrors . . . . . . . . . . . . . . . . . 21
Interior Mirrors
Interior Rearview Mirrors . . . . . . . 22
Manual Rearview Mirror . . . . . . . . 22
Windows
Windows . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Windows . . . . . . . . . . . . . . 23
Power Windows . . . . . . . . . . . . . . . 23
Swing-Out Windows . . . . . . . . . . . 23
Enhanced Technology Glass . . . 24
Rear Windows . . . . . . . . . . . . . . . . . 25
Sun Visors . . . . . . . . . . . . . . . . . . . . . 25
Doors
Side Door (60/40
Swing-Out) . . . . . . . . . . . . . . . . . . . 15
Sliding Door . . . . . . . . . . . . . . . . . . . 16
Rear Doors . . . . . . . . . . . . . . . . . . . . 17
Vehicle Security
Vehicle Security . . . . . . . . . . . . . . . . 18
Vehicle Alarm System . . . . . . . . . 18
Immobilizer . . . . . . . . . . . . . . . . . . . . 19
Immobilizer Operation . . . . . . . . . 19
Keys, Doors, and Windows 7
Keys and Locks
Keys
Warning
{
Leaving children in a vehicle with
the ignition key is dangerous and
children or others could be
seriously injured or killed. They
could operate the power windows
or other controls or make the
vehicle move. The windows will
function with the keys in the
ignition, and children or others
could be caught in the path of a
closing window. Do not leave
children in a vehicle with the
ignition key.
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8 Keys, Doors, and Windows
Warning (Continued)
impacted, and airbags may not
deploy. To reduce the risk of
unintentional rotation of the
ignition key, do not change the
way the ignition key and Remote
Keyless Entry (RKE) transmitter,
if equipped, are connected to the
provided key rings.
reduce the risk of unintentionally
moving the key out of the RUN
position. Do not add any additional
items to the ring attached to the
ignition key. Attach additional items
only to the second ring, and limit
added items to a few essential keys
or small, light items no larger than
an RKE transmitter.
Warning
{
If the key is unintentionally
rotated while the vehicle is
running, the ignition could be
moved out of the RUN position.
This could be caused by heavy
items hanging from the key ring,
or by large or long items attached
to the key ring that could be
contacted by the driver or
steering wheel. If the ignition
moves out of the RUN position,
the engine will shut off, braking
and steering power assist may be
(Continued)
The ignition key and key rings, and
RKE transmitter, if equipped, are
designed to work together as a
system to reduce the risk of
unintentionally moving the key out
of the RUN position. The ignition
key has a small hole to allow
attachment of the provided key ring.
It is important that any replacement
ignition keys have a small hole. See
your dealer if a replacement key is
required.
The combination and size of the
rings that came with your keys were
specifically selected for your
vehicle. The rings are connected to
the key like two links of a chain to
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0 337.
Remote Keyless Entry (RKE) System
See Radio Frequency Statement
0 333.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
Interference from radio-frequency
identification (RFID) tags may
prevent the key from starting the
vehicle. Keep RFID tags away from
the key when starting the vehicle.
The key is used for the ignition, and
all locks.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
If locked out of the vehicle, see
Roadside Assistance Program
0 327.
range:
.
Check the distance. The
transmitter may be too far from
the vehicle.
.
Check the location. Other
vehicles or objects may be
blocking the signal.
.
Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.
If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Keys, Doors, and Windows 9
Remote Keyless Entry (RKE) System Operation
If equipped, the RKE transmitter
functions work up to 60 m (197 ft)
away from the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 0 9.
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10 Keys, Doors, and Windows
The interior lamps come on and
stay on for 20 seconds or until the
ignition is turned on. If enabled
through the DIC, the parking lamps
flash twice to indicate unlocking has
occurred. See Vehicle
Personalization 0 104.
j : Press to unlock only the cargo
doors.
/ : If equipped, press Q and then
With Remote Start, Without
Similar
Q : Press once to lock all doors.
If enabled through the Driver
Information Center (DIC), the
parking lamps flash once to indicate
locking has occurred.
The horn may chirp when
pressed again within five seconds.
See Vehicle Personalization 0 104.
Q is
K : Press to unlock the driver door.
K is pressed again within
If
five seconds, all remaining doors
unlock.
press and hold
four seconds or until the turn signal
lamps flash to start the engine from
outside the vehicle using the RKE
transmitter. See Remote Vehicle
Start 0 11. To turn on or off, see
Vehicle Personalization 0 104.
L : Press and release to initiate
vehicle locator. The turn signal
lamps flash and the horn sounds
three times.
Press and hold
two seconds to sound the panic
alarm. The turn signal lamps flash
and the horn sounds repeatedly for
/ for at least
L for more than
30 seconds. The alarm turns off
when the ignition is turned on or
is pressed again. The ignition must
be off for the panic alarm to work.
If equipped with an RKE transmitter
and OnStar, refer to “Theft Alarm
Notification" in OnStar Security
0 339.
L
Programming Transmitters to
the Vehicle
Only RKE transmitters programmed
to the vehicle will work. If a
transmitter is lost or stolen, a
replacement can be purchased and
programmed through your dealer.
When the replacement transmitter is
programmed to the vehicle, all
remaining transmitters must also be
programmed. Any lost or stolen
transmitters no longer work once the
new transmitter is programmed.
Each vehicle can have up to
four transmitters programmed to it.
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Battery Replacement
Warning
{
Never allow children to play with
the RKE transmitter. The
transmitter contains a small
battery, which can be a choking
hazard. If swallowed, internal
burns can occur, resulting in
severe injury or death. Seek
medical attention immediately if a
battery is swallowed.
Always replace the battery with
the correct type. Replacing the
battery with an incorrect type
could potentially create a risk of
battery explosion. Dispose of
used batteries according to
instructions and local laws. Do
not attempt to burn, crush, or cut
the used battery.
Replace the battery if the DIC
displays REPLACE BATTERY IN
REMOTE KEY.
Caution
When replacing the battery, do
not touch any of the circuitry on
the transmitter. Static from your
body could damage the
transmitter.
Caution
Keys, Doors, and Windows 11
To replace the battery:
1. Separate the transmitter with a
flat, thin object, such as a flat
head screwdriver.
.
Carefully insert the tool into
the notch located along the
parting line of the
transmitter. Do not insert
the tool too far. Stop as
soon as resistance is felt.
.
Twist the tool until the
transmitter is separated.
2. Remove the old battery. Do not
use a metal object.
3. Insert the new battery, positive
side facing down. Replace with
a CR2032 or equivalent
battery.
4. Snap the transmitter back
together.
Remote Vehicle Start
This vehicle may have a remote
start feature. This feature allows you
to start the engine from outside the
vehicle. It may also start the
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12 Keys, Doors, and Windows
vehicle's heating or air conditioning
systems. See Climate Control
Systems 0 145.
Laws in some local communities
may restrict the use of remote
starters. For example, some laws
may require a person using remote
start to have the vehicle in view
when doing so. Check local
regulations for any requirements on
remote starting of vehicles.
Do not use the remote start feature
if the vehicle is low on fuel. The
vehicle may run out of fuel.
The RKE transmitter range may be
less while the vehicle is running.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 0 9.
/ : This button will be on the RKE
transmitter if the vehicle has remote
start.
To start the engine using the remote
start feature:
1. Press and release
transmitter.
Q on the
2. Immediately press and hold
until the turn signal lamps
flash. If you cannot see the
lamps, press and hold
least four seconds.
When the engine starts, the
parking lamps will turn on and
remain on while the engine is
running. The doors will be
locked.
The engine will continue to run
for 10 minutes. After
30 seconds, repeat the steps if
a 10-minute extension is
desired. Remote start can be
extended only once.
After entering the vehicle during a
remote start, turn the ignition on to
drive the vehicle.
A maximum of two remote starts or
a start with an extension are
allowed between ignition cycles.
If the remote start procedure is used
again before the first 10-minute time
frame has ended, the first
/
/ for at
10 minutes will immediately expire
and the second 10-minute time
frame will start.
After the engine has been remote
started two times or a start with an
extension, the ignition must be
turned on and then off before the
remote start procedure can be used
again.
To cancel a remote start do any of
the following:
.
Press and hold
parking lamps turn off.
.
Turn on the hazard warning
flashers.
.
Turn the ignition on and then off.
The remote vehicle start feature will
not operate if:
.
The key is in the ignition.
.
The hood is open.
.
The hazard warning flashers
are on.
/ until the
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.
There is an emission control
system malfunction. See
Malfunction Indicator Lamp
(Check Engine Light) 0 92.
.
The engine coolant temperature
is too high.
.
The oil pressure is low.
.
The vehicle is not in park.
.
Two remote starts or a start with
an extension have already been
provided.
To turn on or off, see Vehicle
Personalization 0 104.
Door Locks
Warning
{
.
Passengers, especially
children, can easily open
the doors and fall out of a
moving vehicle. When a
door is locked, the handle
will not open it. The chance
of being thrown out of the
vehicle in a crash is
(Continued)
Warning (Continued)
increased if the doors are
not locked. So, all
passengers should wear
seat belts properly and the
doors should be locked
whenever the vehicle is
driven.
.
Young children who get into
unlocked vehicles may be
unable to get out. A child
can be overcome by
extreme heat and can suffer
permanent injuries or even
death from heat stroke.
Always lock the vehicle
whenever leaving it.
.
Outsiders can easily enter
through an unlocked door
when you slow down or stop
the vehicle. Locking the
doors can help prevent this
from happening.
Keys, Doors, and Windows 13
To lock the door from the inside,
slide the manual lever on the door
down. To unlock the door, slide the
manual lever up.
From the outside, use the key.
If the vehicle is equipped with
Keyless Entry, see Remote Keyless
Entry (RKE) System Operation 0 9.
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14 Keys, Doors, and Windows
Power Door Locks
If equipped, press T to lock or
unlock the doors.
When a door is locked, the inside
door handle will not work.
Cargo Door Relocking
If the cargo door is open when the
lock button is pressed on the door
or the RKE transmitter, all doors will
lock except the cargo door. The
cargo door will lock immediately
when it is closed or when the
delayed locking feature functions.
Delayed Locking
When locking the doors with the
power lock switch and a door open,
the doors will lock five seconds after
the last door is closed. The horn
chirps to signal that the delayed
locking feature is in use.
Pressing
transmitter will override the delayed
locking feature and immediately lock
all the doors.
This feature will not operate if the
key is in the ignition.
This feature can be programmed
using the Driver Information
Center (DIC). See “DELAY DOOR
LOCK” in Vehicle Personalization
0 104.
e or Q on the RKE
Automatic Door Locks
The vehicle may have an automatic
lock/unlock feature. This feature can
be programmed using the Driver
Information Center (DIC). See
Vehicle Personalization 0 104.
Lockout Protection
This feature protects you from
locking the key in the vehicle when
the key is in the ignition and a door
is open.
If the power lock switch is pressed
when either the driver, passenger,
or rear door is open, all the doors
will lock and then the driver door will
unlock. This feature does not
include the side cargo door.
If the vehicle has an ambulance
package, this feature is disabled.
Safety Locks
Security locks are located on the
front portion of the 60/40 side
swing-out door or the side
sliding door.
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Keys, Doors, and Windows 15
Doors
Side Door (60/40 Swing-Out)
60/40 Swing-Out Side Door -
Passenger Side.
For the 60/40 side swing-out door,
move the button to the left for the
passenger side door to engage the
security feature.
Move the button to the right for the
passenger side door to return the
door locks to normal operation.
For the side sliding door, move the
button up to engage the security
feature. Move the button down to
return the door locks to normal
operation.
Side Sliding Door
To open the front portion of a
60/40 door from the outside, pull out
on the handle and open the door.
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16 Keys, Doors, and Windows
To open the rear portion of a
60/40 door from the outside, pull the
handle on the side of the rear door
and pull the door toward you.
To close the 60/40 side doors, close
the rear door first. Then close the
front door. Check to make sure that
both doors are completely closed.
The swing-out doors have a check
strap assembly in the door frame to
keep the door from opening beyond
To open the front portion of a
60/40 door from the inside, pull the
handle toward you and push the
door open.
90 degrees.
To open the door beyond
90 degrees, close the door partially,
pull the check strap toward you and
then open the door. When the door
is closed, the check strap will
automatically re-engage.
Sliding Door
To open the sliding side door from
the outside, pull the handle toward
the rear of the vehicle and slide the
door open.
To close the sliding side door from
the outside, use the handle to slide
the door toward the front of the
vehicle.
When the door is closed, it will be
flush with the side of the body.
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Keys, Doors, and Windows 17
Rear Doors
{
Unlocked doors can be
dangerous.
.
Passengers, especially
children, can easily open
the doors and fall out of a
moving vehicle. The doors
can be unlocked and
To open the sliding side door from
the inside, pull the handle toward
the rear of the vehicle. Then, slide
the door toward the rear of the
vehicle.
To close the sliding side door from
the inside, grasp the handle and
slide the door toward the front of the
vehicle.
Make sure the door is completely
closed before driving away.
opened while the vehicle is
moving. The chance of
being thrown out of the
vehicle in a crash is
increased if the doors are
not locked. So, all
passengers should wear
seat belts properly and the
doors should be locked
whenever the vehicle is
driven.
.
Young children who get into
unlocked vehicles may be
unable to get out. A child
can be overcome by
extreme heat and can suffer
Warning
(Continued)
Warning (Continued)
permanent injuries or even
death from heat stroke.
Always lock the vehicle
whenever leaving it.
.
Outsiders can easily enter
through an unlocked door
when you slow down or stop
the vehicle. Locking the
doors can help prevent this
from happening.
To open the rear doors from the
outside, pull the handle toward you
to open the passenger side rear
door first.
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18 Keys, Doors, and Windows
Vehicle Security
This vehicle has theft-deterrent
features; however, they do not make
the vehicle impossible to steal.
Vehicle Alarm System
This vehicle has an anti-theft alarm
system.
Arming the Alarm System
To open the driver side rear door,
pull the latch release at the inside
edge of the door.
To close the rear doors, close the
driver side rear door first. Then
close the passenger side rear door.
Check to make sure both doors are
completely closed.
1. Close the side door/rear doors
and the hood. Turn off the
vehicle.
2. Lock the vehicle in one of
two ways:
.
Use the RKE transmitter.
.
With a door open, press the
inside
Q.
3. After 30 seconds the alarm
system will arm. Pressing
the RKE transmitter a second
time will bypass the 30-second
delay and immediately arm the
alarm system.
Q on
The vehicle alarm system will not
arm if the doors are locked with the
key or the manual door lock.
The alarm will also be activated if a
passenger door, side door, rear
door, or the hood is opened without
first disarming the system. When the
alarm is activated, the turn signals
flash and the horn sounds for about
30 seconds. The alarm system will
then re-arm to monitor for the next
unauthorized event.
Disarming the Alarm System
To disarm the alarm system or turn
off the alarm if it has been activated:
.
Press
K on the RKE transmitter.
.
Start the vehicle.
To avoid setting off the alarm by
accident:
.
Lock the vehicle after all
occupants have left the vehicle
and all doors are closed.
.
Always unlock a door with the
RKE transmitter.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Unlocking the driver door with the
key will not disarm the system or
turn off the alarm.
How to Detect a Tamper
Condition
If K is pressed and the horn chirps
and the lights flash three times, the
alarm was activated while the alarm
system was armed.
If the alarm system has been
activated, and allowed to complete
an event (approximately
one minute), a message will appear
on the Driver Information Center
(DIC) the next time the vehicle is
started.
Theft Alarm Notification
To enable e-mail or text notification,
see “Theft Alarm Notification” in
OnStar Security 0 339.
Testing the Alarm
To test the alarm:
1. Lower the driver window and
open the driver door.
2. Press
3. Close the door and wait for a
4. Reach in through the open
Q on the RKE
transmitter.
few seconds.
window, unlock the door with
the manual door lock, and
open the door.
This should set off the alarm.
If the alarm does not sound
when it should but the lamps
flash, check to see if the horn
works. The horn fuse may be
blown. To replace the fuse, see
Fuses and Circuit Breakers
0 251.
Immobilizer
See Radio Frequency Statement
0 333.
Immobilizer Operation
This vehicle is equipped with the
PASS-Key
Automotive Security System)
®
III+ (Personalized
Keys, Doors, and Windows 19
theft-deterrent system. PASS-Key III
+ is a passive theft deterrent
system.
The system is automatically armed
when the key is removed from the
ignition.
You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system.
If the engine does not start and the
security light comes on, the key may
have a damaged transponder. Turn
the ignition off and try again.
If the engine still does not start, and
the key appears to be undamaged,
try another ignition key. If the engine
still does not start with the other key,
the vehicle needs service. If the
vehicle does start, the first key may
be faulty. See your dealer or a
locksmith who can service the
PASS-Key III+ to have a new
key made.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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20 Keys, Doors, and Windows
It is possible for the PASS-Key III+
decoder to learn the transponder
value of a new or replacement key.
Up to eight keys may be
programmed for the vehicle. This
procedure is for learning additional
keys only. If all the currently
programmed keys are lost or do not
operate, you must see your dealer
or a locksmith who can service
PASS-Key III+ to have keys made
and programmed to the system.
See your dealer or a locksmith who
can service PASS-Key III+ to get a
new key blank that is cut exactly as
the ignition key that operates the
system.
To program the new key:
1. Verify the new key has
stamped on it.
2. Insert the original, already
programmed key into the
ignition lock cylinder and start
the engine. If the engine will
not start, see your dealer for
service.
1
3. After the engine has started,
turn the ignition off and remove
the key.
4. Insert the key to be
programmed and turn the
ignition on within 10 seconds of
removing the previous key.
The security message will turn
off once the key has been
programmed. It may not be
apparent that the security
message went on due to how
quickly the key is programmed.
5. Repeat Steps 1–4 if additional
keys are to be programmed.
If you lose or damage a
PASS-Key III+ key, see your dealer
or a locksmith who can service
PASS-Key III+ to have a new
key made.
Do not leave the key or device that
disarms or deactivates the
theft-deterrent system in the vehicle.
Exterior Mirrors
Convex Mirrors
Warning
{
A convex mirror can make things,
like other vehicles, look farther
away than they really are. If you
cut too sharply into the next lane,
you could hit a vehicle that is
driving next to you. Check the
inside mirror or glance over your
shoulder before changing lanes.
If equipped, the lower portion of the
driver and passenger side mirror is
convex. A convex mirror's surface is
curved so more can be seen from
the driver seat. The convex mirror
can be adjusted manually to the
driver preferred position for better
vision.
Manual Mirrors
Adjust the mirrors by moving the
mirror up and down and left and
right.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
The mirrors can be manually folded
in or out.
On the lower portion of each mirror
is an auxiliary convex mirror.
A convex mirror's surface is curved
so you can see more from the driver
seat. The auxiliary convex mirrors
can be adjusted manually by
moving the mirror.
On the lower portion of each mirror
there is an auxiliary convex mirror
that can be adjusted manually to
provide an extended field of view.
The mirrors can be manually folded
in or out.
Power Mirrors
Trailer-Tow Mirrors
If equipped with power mirrors,
select each mirror by turning the
knob clockwise for the passenger
Vehicles with towing mirrors can be
adjusted manually for a clear view
of the objects behind you.
side mirror or counterclockwise for
the driver side mirror. The center
position is neutral.
Keys, Doors, and Windows 21
Adjust the mirror angle by moving
the knob in the desired direction.
The auxiliary convex mirrors can
only be adjusted manually.
Folding Mirrors
Manual Folding Mirrors
The mirrors can be folded inward
toward the vehicle to prevent
damage when going through an
automatic car wash. Push the mirror
outward to return it to the original
position.
Side Blind Zone Alert
The vehicle may have Side Blind
Zone Alert. See Side Blind Zone
Alert (SBZA) 0 190.
Heated Mirrors
For vehicles with heated mirrors:
1 : Press to heat the mirrors.
An indicator light in the button lights
when the outside heated mirrors are
activated.
See “Rear Window Defogger” under
Climate Control Systems 0 145.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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22 Keys, Doors, and Windows
Interior Mirrors
Interior Rearview Mirrors
Adjust the rearview mirror for a clear
view of the area behind the vehicle.
Do not spray glass cleaner directly
on the mirror. Use a soft towel
dampened with water.
Manual Rearview Mirror
Push the tab forward for daytime
use and pull it rearward for
nighttime use to avoid glare of the
headlamps from behind.
Backup Video Manual Mirror
If equipped, this manual dimming
mirror provides a camera view of
the area behind the vehicle. The
video display feature comes on
when the vehicle is shifted in
R (Reverse), and turns off when the
vehicle is shifted out of R (Reverse).
Troubleshooting
If the vehicle is in R (Reverse) and
a blue screen is displayed in the
mirror and then the display shuts
off, see your dealer for service.
See Rear Vision Camera (RVC)
0 185.
Windows
Warning
{
Never leave a child, a helpless
adult, or a pet alone in a vehicle,
especially with the windows
closed in warm or hot weather.
They can be overcome by the
extreme heat and suffer
permanent injuries or even death
from heat stroke.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Manual Windows
Operate the manual windows by
turning the hand crank on each door
to raise or lower the side door
windows.
Power Windows
Keys, Doors, and Windows 23
holding the switch. Press fully and
release the switch marked AUTO to
activate the express-down mode.
This mode can be canceled at any
time by pulling up on the switch. To
open the window part way, lightly
tap the switch until the window is at
the desired position.
Warning
{
Children could be seriously
injured or killed if caught in the
path of a closing window. Never
leave keys in a vehicle with
children. See Keys 0 7.
If equipped, power windows work
when the ignition is on, in ACC/
ACCESSORY, or when Retained
Accessory Power (RAP) is active.
See Retained Accessory Power
(RAP) 0 168.
Using the window switch, press to
open or pull to close the window.
The windows may be temporarily
disabled if they are used repeatedly
within a short time.
Express-Down
The driver window switch has an
express-down feature that allows
the window to be lowered without
Swing-Out Windows
Side Swing-Out Window
To open the side door swing-out
window, pull up on the latch at the
edge of the window. Swing the
window out and push down on the
latch to lock the window into place.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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24 Keys, Doors, and Windows
To close the window, pull the latch
toward you and push down on the
latch to lock it.
Rear Swing‐Out Windows
The vehicle also has rear swing‐out
windows. The rear swing-out
windows work the same way as the
side swing‐out window, but the latch
is located at the bottom edge of the
window.
Enhanced Technology Glass
The vehicle may be equipped with
Enhanced Technology Glass (ETG).
ETG is part of the overall occupant
protection system on cargo vans
with five seating positions and
passenger vans. ETG may help
keep passengers sitting next to
these fixed windows from being
ejected through the glass in some,
but not all crashes. Even with this
glass, seat belts must still be worn
at all times.
Use only ETG glass approved for
the vehicle for replacement when
damaged. Cargo vans with five
seating positions and passenger
vans will have ETG glass in the
rear-most side windows and
laminated glass in the forward
window of the sliding door, if
equipped. Long wheelbase cargo
vans that do not have five seating
positions may also have ETG in the
rear-most side windows.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Keys, Doors, and Windows 25
Rear Windows
Rear Side Door Windows
(Cargo Van Only)
Warning
{
The vehicle may have a partition
behind the front seats or vertical
metal panels on the inside of the
rear side door windows. These
are part of the occupant
protection system. Do not
remove them.
Sun Visors
To block out glare, swing down the
sun visors. You can also swing them
to the side.
Visor Vanity Mirror
The vehicle may have visor vanity
mirrors, with or without lamps. Lift
the mirror cover to turn the lamps
on, if equipped.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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26 Seats and Restraints
Seats and Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . 27
Front Seats
Seat Adjustment . . . . . . . . . . . . . . . 27
Power Seat Adjustment . . . . . . . . 27
Reclining Seatbacks . . . . . . . . . . . 28
Rear Seats
Rear Seats . . . . . . . . . . . . . . . . . . . . 29
Seat Belts
Seat Belts . . . . . . . . . . . . . . . . . . . . . 33
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . 34
Lap-Shoulder Belt . . . . . . . . . . . . . 36
Seat Belt Use During
Pregnancy . . . . . . . . . . . . . . . . . . . . 41
Seat Belt Extender . . . . . . . . . . . . . 42
Safety System Check . . . . . . . . . . 42
Seat Belt Care . . . . . . . . . . . . . . . . . 42
Replacing Seat Belt System
Parts after a Crash . . . . . . . . . . . 43
Airbag System
Airbag System . . . . . . . . . . . . . . . . . 44
Where Are the Airbags? . . . . . . . 46
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . 48
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . 49
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 49
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . 49
Airbag On-Off Switch . . . . . . . . . . 51
Servicing the Airbag-Equipped
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 54
Adding Equipment to the
Airbag-Equipped Vehicle . . . . . 54
Airbag System Check . . . . . . . . . . 54
Replacing Airbag System Parts
after a Crash . . . . . . . . . . . . . . . . . 55
Child Restraints
Older Children . . . . . . . . . . . . . . . . . 55
Infants and Young Children . . . . 57
Child Restraint Systems . . . . . . . 59
Where to Put the Restraint . . . . . 61
Lower Anchors and Tethers for
Children (LATCH System) . . . . 62
Replacing LATCH System Parts
After a Crash . . . . . . . . . . . . . . . . . 70
Securing Child Restraints (With
the Seat Belt in the
Rear Seat) . . . . . . . . . . . . . . . . . . . 70
Securing Child Restraints (With
the Seat Belt in the
Front Seat) . . . . . . . . . . . . . . . . . . . 72
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 6/18/19
Head Restraints
On vehicles with factory installed
seats, the front seats have built-in
head restraints that are not
adjustable in the outboard seating
positions.
Front Seats
Seat Adjustment
Warning
{
You can lose control of the
vehicle if you try to adjust a driver
seat while the vehicle is moving.
Adjust the driver seat only when
the vehicle is not moving.
Seats and Restraints 27
To adjust the seat:
1. Lift the bar under the front
edge of the seat cushion to
unlock the seat.
2. Slide the seat to the desired
position and release the bar.
3. Try to move the seat back and
forth to be sure the seat is
locked in place.
Power Seat Adjustment
Warning
{
The power seats will work with
the ignition off. Children could
operate the power seats and be
injured. Never leave children
alone in the vehicle.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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28 Seats and Restraints
Reclining Seatbacks
Warning
{
If either seatback is not locked, it
could move forward in a sudden
stop or crash. That could cause
injury to the person sitting there.
Always push and pull on the
seatbacks to be sure they are
locked.
To adjust a power seat, if available,
use the controls on the front of
the seat:
.
Move the center knob to the
right or left to move the seat
forward or rearward.
.
Move the center knob up or
down to raise or lower the seat.
.
Move the right or left lever up or
down to raise or lower the front
or rear of the seat cushion.
To recline the seatback:
1. Lift the lever on the inboard
side of the seat.
2. Move the seatback to the
desired position, and then
release the lever to lock the
seatback in place.
3. Push and pull on the seatback
to make sure it is locked.
To return the seatback to the upright
position:
1. Lift the lever fully without
applying pressure to the
seatback, and the seatback will
return to the upright position.
2. Push and pull on the seatback
to make sure it is locked.
Warning
{
Sitting in a reclined position when
the vehicle is in motion can be
dangerous. Even when buckled
up, the seat belts cannot do
their job.
(Continued)
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Seats and Restraints 29
Warning (Continued)
The shoulder belt will not be
against your body. Instead, it will
be in front of you. In a crash, you
could go into it, receiving neck or
other injuries.
The lap belt could go up over
your abdomen. The belt forces
would be there, not at your pelvic
bones. This could cause serious
internal injuries.
For proper protection when the
vehicle is in motion, have the
seatback upright. Then sit well
back in the seat and wear the
seat belt properly.
Rear Seats
Removing the Rear Seat
Disconnect the mini-latch plates for
the lap-shoulder belts on the bench
seat to be removed.
Do not have a seatback reclined if
the vehicle is moving.
1. To do this, press the tip of a
key into the release hole of the
seat belt buckle while pulling
up on the seat belt.
2. Locate the pins.
On a three-passenger seat
there are two pins on the
inboard sides of the rear seats.
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