Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: BUILT-IN OVEN COOKTOP
AND FREESTANDING COOKER
This document sets out the terms and conditions
of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for
your Appliance.
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause
10 of this warranty has the same meaning
referred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendment
(Australian Consumer Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Electrolux product
purchased by you accompanied by
this document;
(d) ‘ASC’ means Electrolux’ authorised serviced
centres;
(e) ‘Electrolux’ means Electrolux Home Products
Pty Ltd of 163 O’Riordan Street, Mascot, NSW
2020, ABN 51 004 762 341 in respect of
Appliances purchased in Australia and
Electrolux (NZ) Limited of 3-5 Niall Burgess
Road, Mount Wellington, in respect
of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this
warranty has the same meaning referred to in
the ACL and includes a situation when an
Appliance cannot be repaired or it is uneco
nomic for Electrolux, at its discretion, to repair
an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the
instruction manual, the Appliance is war
ranted against manufacturing defects in
Australia for 24 months and in New
Zealand for 24 months, following the date
of original purchase of the Appliance;
(ii) where the Appliance is used for commer
cial purposes (including being used
to directly assist a business or where the
Appliance is used in a multi-family
communal or share type environment),
the Appliance will then be warranted
against manufacturing defects in Australia
for 3 months and in New Zealand for 3
months, following the date of original purchase
of the Appliance.
(h) ‘you’ means the purchaser of the Appliance
not having purchased the Appliance for re-sale,
and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances
purchased and used in Australia or New Zealand
and is in addition to (and does not exclude,
restrict, or modify in any way) any non-excludable
statutory warranties in Australia or New Zealand.
3. During the Warranty Period Elect
will, at no extra charge if your Appliance is readily
accessible for service, without special equipment
and subject to these terms and conditions, repair
or replace any parts which it considers to be
defective. Electrolux or its ASC may use
remanufactured parts to repair your Appliance.
You agree that any replaced Appliances or parts
become the property of Electrolux.
This warranty does not apply to light globes,
batteries, filters or similar perishable parts.
4. Parts and Appliances not supplied by Electrolux
are not covered by this warranty.
5. You will bear the cost of transportation, travel and
delivery of the Appliance to and from Electrolux
or its ASC. If you reside outside of the service area,
you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to
and from Electrolux or its ASC,
In all instances, unless the Appliance is
transported by Electrolux or an Electrolux
authorised representative, the Appliance is
transported at the owner’s cost and risk while in
transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make
a claim under this warranty.
7. You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Electrolux is not
liable in the following situations (which are not
exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to prop
erly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
rolux or its ASC
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
(b) the Appliance is modified without authority
from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal
has been removed or defaced;
(d) the Appliance was serviced or repaired by
anyone other than Electrolux, an authorised
repairer or ASC.
8. This warranty, the contract to which it relates and
the relationship between you and Electrolux are
governed by the law applicable where the
Appliance was purchased. Where the Appliance
was purchased in New Zealand for business
purposes the Consumer Guarantee Act does
not apply.
9. To the extent permitted by law, Electrolux
excludes all warranties and liabilities (other than as
contained in this document) including liability for
any loss or damage whether direct or indirect aris
ing from your purchase, use or non use of the
Appliance.
10. For Appliances and services provided by
Electrolux in Australia, the Appliances come with
a guarantee by Electrolux that cannot be excluded
under the Australian Consumer Law. You are
entitled to a replacement or refund for a major
failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable
quality and the failure does not amount to a major
failure. The benefits to you given by this warranty
are in addition to your other rights and remedies
under a law in relation to the Appliances or
services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux
shall, at its discretion, determine whether repair,
replacement or refund will apply if an Appliance
has a valid warranty claim applicable to it.
12. For Appliances and services provided by
Electrolux in New Zealand, the Appliances come
with a guarantee by Electrolux pursu ant to the
provisions of the Consumer Guarantees Act, the
Sale of Goods Act and the Fair Trading Act.
13. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user
manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (eg an invoice)
available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Electrolux and its ASC may exchange information
in relation to you to enable Electrolux to meet its
obligations under this warranty.
Before calling for service, please ensure that the steps listed in point 13 above have been followed.
Important Notice
or to find the address of your near-
FOR SERVICE
est state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your
nearest authorised service centre
in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
www.electrolux.com.au
SERVICE NEW ZEALAND
ELECTROLUX HOME PRODUCTS
www.electrolux.co.nz
FOR SPARE PARTS
or to find the address of your near-
est state spare parts centre
in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SPARE PARTS
or to find the address of your near-
est state spare parts centre
in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
305501002 2011-24
Loading...