Chauvet Pro Ovation Reve E-3 User guide

USER MANUAL
*lenses sold separately
Model ID: OVATIONREVEE3
Edition Notes
Trademarks
CHAUVET, the Chauvet logo and Ovation Rêve E-3 are registered trademarks or trademarks of Chauvet & Sons, LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.
Copyright Notice
The works of authorship contained in this manual, including, but not limited to, all design, text and images are owned by Chauvet.
© Copyright 2022 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America.
Manual Use
Chauvet authorizes its customers to download and print this manual for professional information purposes only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this manual or its content for any other purpose without written consent from Chauvet.
Document Printing
For best results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4 paper (210 x 297 mm), configure the printer to scale the content accordingly.
Intended Audience
Any person installing, operating, and/or maintaining this product should completely read through the guide that shipped with the product, as well as this manual, before installing, operating, or maintaining this product.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision, however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetprofessional.com
.
Document Revision
This Ovation Rêve E-3 User Manual is the 4th edition of this document. Go to
www.chauvetprofessional.com for the latest version.
Ovation Rêve E-3 User Manual Rev. 4
Table of Contents
TABLE OF CONTENTS
1. Before You Begin ....................................................................... 1
What Is Included ........................................................................................... 1
Claims ........................................................................................................... 1
Manual Conventions ..................................................................................... 1
Symbols ........................................................................................................ 1
RF Exposure Warning for North America and Australia................................ 1
Safety Notes.................................................................................................. 2
Personal Safety.............................................................................................................. 2
Mounting and Rigging .................................................................................................... 2
Power and Wiring........................................................................................................... 2
Operation ...................................................................................................... 2
Expected LED Lifespan................................................................................. 2
2. Introduction ................................................................................ 3
Features........................................................................................................ 3
Product Overview.......................................................................................... 4
Product Dimensions ...................................................................................... 5
3. Setup ........................................................................................... 6
AC Power...................................................................................................... 6
AC Plug .......................................................................................................................... 6
Power Linking................................................................................................................. 6
Fuse Replacement ......................................................................................................... 6
DMX Linking.................................................................................................. 6
DMX Personalities.......................................................................................................... 6
Remote Device Management......................................................................................... 6
Master/Slave Connectivity............................................................................. 7
Mounting ....................................................................................................... 7
Orientation...................................................................................................................... 7
Rigging ........................................................................................................................... 7
Procedure....................................................................................................................... 8
Adjustable Yoke ............................................................................................................. 8
USB Software Update ................................................................................... 9
Lens Tubes ................................................................................................... 9
Soft Focus Filter............................................................................................ 9
4. Operation .................................................................................... 10
Control Panel Operation................................................................................ 10
Control Options ............................................................................................. 10
Programming................................................................................................. 10
Configuration (DMX) ..................................................................................... 10
DMX Personalities.......................................................................................................... 10
Starting Address............................................................................................................. 10
Menu Map ..................................................................................................... 11
Configuration (Standalone) ........................................................................... 15
Virtual Color Wheel ........................................................................................................ 15
Color Temperature ......................................................................................................... 15
Manual Color Mixer ........................................................................................................ 15
Color X-Fade Speed ...................................................................................................... 15
Auto Programs ............................................................................................................... 15
Ovation Rêve E-3 User Manual Rev. 4
i
Table of Contents
Red Shift ........................................................................................................................ 15
Master/Slave .................................................................................................................. 15
Dimmer Curve ................................................................................................................ 16
Dimmer Profiles.............................................................................................................. 16
Color Calibration ............................................................................................................ 16
LED Frequency .............................................................................................................. 16
Fan Mode ....................................................................................................................... 16
Back Light ...................................................................................................................... 16
System Information ........................................................................................................ 16
Virtual Color Wheel ....................................................................................... 17
Virtual Color Wheel Chart .............................................................................................. 17
Color Temperature Chart ............................................................................................... 18
Color Temperature DMX Chart ...................................................................................... 18
DMX Values .................................................................................................. 19
18Ch............................................................................................................................... 19
14Ch1............................................................................................................................. 20
14Ch2............................................................................................................................. 21
12Ch............................................................................................................................... 21
8Ch................................................................................................................................. 21
6Ch................................................................................................................................. 22
5Ch................................................................................................................................. 22
1Ch................................................................................................................................. 22
HSV................................................................................................................................ 22
5. Technical Information ................................................................ 23
Product Maintenance .................................................................................... 23
6. Technical Specifications ........................................................... 24
Returns............................................................................................ 25
Contact Us ...................................................................................... 26
ii
Ovation Rêve E-3 User Manual Rev. 4
BEFORE YOU BEGIN
!

1. Before You Begin

What Is Included

Ovation Rêve E-3
Seetronic Powerkon IP65 power cord
Ovation metal gobo holder

Claims

Carefully unpack the product immediately and check the container to make sure all the parts are in the package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier immediately may invalidate customer’s claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.

Manual Conventions

Convention Meaning
1–512 A range of values
50/60 A set of values of which only one can be chosen
<SET> A button on the product’s control panel
Settings A product function or a menu option
Soft focus filter
Quick Reference Guide

Symbols

Symbol Meaning
Electrical warning. Not following these instructions may cause electrical damage to the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these instructions may make the product not work, cause damage to the product, or cause harm to the operator.
Important installation or configuration information. The product may not function correctly if this information is not used.
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A digital data transmission protocol.
FCC Compliance
This device complies with Part 15 Part B of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure Warning for North America and Australia

Warning! This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Ovation Rêve E-3 User Manual Rev. 4
Page 1 of 26
BEFORE YOU BEGIN
!

Safety Notes

Read all the following safety notes before working with this product. These notes contain important information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in this User Manual will only apply to properly trained, certified technicians. Do not open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this product.

Personal Safety

Avoid direct eye exposure to the light source while the product is on.
Always disconnect the product from the power source before cleaning or replacing the fuse.
Always connect the product to a grounded circuit to avoid the risk of electrocution.
Do not touch the product’s housing when operating because it may be very hot.

Mounting and Rigging

This product is for indoor use only! Do not operate this product outdoors or in any location where
dust, excessive heat, water, or humidity may affect it (IP20).
Do not leave any flammable material within 50 cm of this product while operating or connected to
power.
CAUTION: When transferring product from extreme temperature environments, (e.g., cold truck to warm,
humid ballroom) condensation may form on the internal electronics of the product. To avoid causing a failure, allow product to fully acclimate to the surrounding environment before connecting it to power.
Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent
surfaces.
When hanging this product, always secure to a fastening device using a safety cable.
Use only the hanging/mounting bracket to carry this product.

Power and Wiring

Ensure that the power cord is not crimped or damaged.
Always ensure that the product is connected to proper voltage in accordance with the specifications
in this manual or on the product’s specification label.
Make sure to replace the fuse with another of the same type and rating.
Never connect the product to a dimmer pack or rheostat.
Never disconnect this product by pulling or tugging on the power cable.

Operation

The luminaire should be positioned so that prolonged staring into the luminaire at a distance closer
than 10 ft (3 m) is not expected.
If the external flexible cable or cord of this luminaire is damaged, it shall be replaced by a special
cord or cord exclusively available from the manufacturer or his service agent.
The light source contained in this luminaire shall only be replaced by the manufacturer or his service
agent or a similar qualified person.
The luminaire is intended for professional use only.
Do not operate this product if there is damage on the housing, lenses, or cables. Have the damaged
parts replaced by an authorized technician at once.
Do not cover the ventilation slots when operating to avoid internal overheating.
The maximum ambient temperature is 113 °F (45 °C). Do not operate the product at higher temperatures.
The minimum startup temperature is -4°F (-20°C). Do not start the product at lower temperatures.
The minimum ambient temperature is -22°F (-30°C). Do not operate the product at lower temperatures.
In the event of a serious operation problem, stop using this product immediately!
If your Chauvet product requires service, contact Chauvet Technical Support.

Expected LED Lifespan

Over time, use and heat will gradually reduce LED brightness. Clustered LEDs produce more heat than single LEDs, contributing to shorter lifespans if always used at full intensity. The average LED lifespan is 40,000 to 50,000 hours. To extend LED lifespan, maintain proper ventilation around the product, and limit the overall intensity.
Page 2 of 26
Ovation Rêve E-3 User Manual Rev. 4
INTRODUCTION

2. Introduction

Features

Operating modes:
HSV: hue, saturation, value control, gobo rotator
1-channel: dimmer
5-channel: dimmer, virtual color wheel (VCW), color temperature, hue, gobo rotator
6-channel: red, green, blue, amber, mint (RGBAM) control, gobo rotator
8-channel: dimmer,
12-channel: 16-bit dimmer, RGBAM control, strobe, VCW, color temperature, hue, gobo rotator
14-channel: dimmer, RGBAM control, strobe, VCW, color temperature, hue, auto programs, auto speed, control, gobo rotator
14-channel: 16-bit dimmer, 16-bit RGBAM control, strobe, gobo rotator
18-channel: 16-bit RGBAM and dimmer, strobe, VCW, color temperature, hue, control, gobo rotator
Full-spectrum LED ERS-style lighting fixture for theatre, film and production
Linear color temperature presets from 2800 K to 8000 K with high CRI and CQS
Virtual color wheel with color matched to popular gel colors
+/- Green adjustment and emulated red-shift via DMX or on-board control
RDM (Remote Device Management) for added flexibility
Adjustable PWM (Pulse Width Modulation) to avoid flickering on camera
Virtually silent operation for use in studio, film and theatre applications
Ultra-smooth 16-bit dimming curves and speeds to complement any lighting scheme.
Innovative adjustable yoke for mounting in low clearance areas
Direct power/data connection and control options for the Ovation GR-1 gobo rotator
USB port for fixture software updates
RGBAM control, strobe, gobo rotator
Ovation Rêve E-3 User Manual Rev. 4
Page 3 of 26

Product Overview

Control
panel
Fuse
Power in
Power out
Handle /
Mounting
bracket
Menu buttons
3- and 5-pin DMX out
3- and 5-pin DMX in
USB port
Framing shutters (x4)
Lens tube
(sold separately)
Bracket
adjustment
knobs (x2)
Beam focus
knobs (x2)
Safety loop
INTRODUCTION
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Ovation Rêve E-3 User Manual Rev. 4
INTRODUCTION
19.75 in
(501 mm)
26.83 in
(681 mm)
20.44 in
(519 mm)
10.71 in
(272 mm)
13.07 in
(332 mm)

Product Dimensions

Ovation Rêve E-3 User Manual Rev. 4
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SETUP
!
!

3. Setup

AC Power

Each Ovation Rêve E-3 has an auto-ranging power supply that works with an input voltage range of 100 to 240 V~, 50/60 Hz. To determine the power requirements for each Ovation Rêve E-3, refer to the label affixed to the product or to the Technical Specifications
The listed current rating indicates the maximum current draw during normal operation. For more information, download Sizing Circuit Breakers from the Chauvet website: www.chauvetprofessional.com
Always connect the product to a protected circuit (a circuit breaker or fuse). Make sure
the product has an appropriate electrical ground to avoid the risk of electrocution or fire.
To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0 to 100% switch.

AC Plug

The Ovation Rêve E-3 comes with a power input cord terminated with a Seetronic Powerkon IP65 connector on one end and an Edison plug on the other end (U.S. market). If the power input cord that came with the product has no plug, or if the plug needs to be changed, use the table below to wire the new plug.
Connection Wire (U.S.) Wire (Europe) Screw Color
AC Live Black Brown Yellow or Brass AC Neutral White Blue Silver AC Ground Green/Yellow Green/Yellow Green
chart in this manual.
.

Power Linking

The product supports power linking. It is possible to link up to 3 Ovation Rêve E-3 products at 100 V, 4 products at 120 V, 7 products at 208 V, or 8 products at 230/240 V. This product comes with a power input cord. Power-linking cables are available for purchase from Chauvet.

Fuse Replacement

1. Disconnect this product from the power outlet.
2. Using a Phillips-head screwdriver, unscrew the fuse holder cap from the housing.
3. Remove the blown fuse and replace with another fuse of the same type and rating (T 6.3 A, 250 V).
4. Screw the fuse holder cap back in place and reconnect power.
Make sure to disconnect the product’s power cord before replacing a blown fuse. Always replace the blown fuse with another of the same type and rating.

DMX Linking

The Ovation Rêve E-3 can be linked to a DMX controller using a 3- and 5-pin DMX connection. If using other DMX-compatible products with this product, it is possible to control each individually with a single DMX controller.

DMX Personalities

The Ovation Rêve E-3 uses a 3- and 5-pin DMX data connection for the 1Ch, 5Ch, 6Ch, 8Ch, 12Ch, 14Ch1, 14Ch2, 18Ch, and HSV DMX personalities.
Refer to the Introduction
Refer to the Operation personalities.
•The DMX Values
For information about DMX standards, Master/Slave connectivity, or the DMX cables needed to link this product to a DMX controller, download the DMX Primer from the Chauvet website: www.chauvetprofessional.com
section provides detailed information regarding the DMX personalities.

Remote Device Management

Remote Device Management, or RDM, is a standard for allowing DMX-enabled devices to communicate bi-directionally along existing DMX cabling. Check with the manufacturer or the DMX controller’s User Manual, as not all DMX controllers have this capability. The Ovation Rêve E-3 supports RDM protocol that allows feedback to make changes to menu map options.
for a brief description of each DMX personality.
chapter to learn how to configure the Ovation Rêve E-3 to work in these
.
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Ovation Rêve E-3 User Manual Rev. 4
SETUP

Master/Slave Connectivity

The Master/Slave mode allows an Ovation Rêve E-3 (the master) to control one or more Ovation Rêve E-3 products (the slaves) without a DMX controller. Once Ovation Rêve E-3 becomes the master when running an auto or custom program, or in Static mode.
Each slave’s control panel must be configured to operate in Slave mode. During Master/Slave operation, the slaves will operate in unison with the master.
DO NOT connect a DMX controller to products operating in Master/Slave mode. The DMX controller signals may interfere with the signals from the master.
•The Operation section of this manual provides detailed instructions on how to configure the master and slaves.
For more information about DMX standards or the DMX cables needed to link this product to a DMX controller, download the DMX primer from the Chauvet website:
www.chauvetprofessional.com.

Mounting

Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes. For CHAUVET Professional line of mounting clamps, go to: http://trusst.com/products/.

Orientation

Always mount this product in a safe position, ensuring that there is adequate room for ventilation, configuration, and maintenance.

Rigging

Chauvet recommends using the following general guidelines when mounting this product:
Before deciding on a location for the product, make sure there is easy access to the product for maintenance and programming purposes.
Make sure that the structure onto which the product will be mounted can support the product’s weight. See the Technical Specifications
When mounting the product overhead, always use a safety cable. Mount the product securely to a rigging point, whether an elevated platform or a truss.
When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
When power linking multiple products, mount the products close enough for power-linking cables to reach.
The bracket adjustment knobs allow for directional adjustment when aiming the product to the desired angle. Only loosen or tighten the bracket knobs manually. Using tools could damage the knobs.
for weight information.
Ovation Rêve E-3 User Manual Rev. 4
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SETUP
Safety cable
Mounting clamp
Overhead Mounting
Mounting bracket
* Lens tubes sold separately
Secure the safety cable using the passageway on the top of the product
1
2
3

Procedure

The Ovation Rêve E-3 comes with a double-bracketed yoke that can be used as a floor stand or to which mounting clamps can be attached for hanging. Mounting clamps must be purchased separately. Ensure that the clamps can support the weight of this product. Use at least one mounting point per product where necessary.
Mounting Diagram

Adjustable Yoke

The Ovation Rêve E-3 comes with an adjustable yoke for mounting in low-clearance areas. To modify the height of the yoke, do the following:
1. Loosen the bracket adjustment knobs on both sides of the fixture.
2. On each side of the fixture, remove the two screws and loosen the bolt attaching the plate to the
mounting bracket.
3. Using the screw holes as guide, adjust the position of the mounting bracket to achieve the desired
height of the yoke.
4. Put the screws back in place, and tighten the bolts and the bracket adjustment knobs.
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Ovation Rêve E-3 User Manual Rev. 4
SETUP

USB Software Update

The Ovation Rêve E-3 allows for software update through USB using the built-in USB port. To update the software using USB flash drive, do the following:
1. Power on the fixture and plug the flash drive into the USB port.
2. Once the flash drive has been detected, the message “Upgrade Firmware” will be displayed. Press <ENTER>.
If a different message appears on the display, search for the updated software in the Main Menu
(Update Firmware) and select from Only This Unit, Multiple Units, or Other Fixture Type. A list of the software update files will be displayed.
3. Select the file that needs to be uploaded. The message "Are you sure?" will be displayed. Press <ENTER>.
4. If the selected file is correct, the upgrade will be completed. Restart the fixture.
If the selected file is incorrect, the upgrade will fail, and the display will go back to the main interface. Repeat steps 1-3 using the correct file.
The .chl format file needs to be placed in the OVATION folder in the USB flash drive.
The “Other Fixture Type” option can only be selected for connected products compatible with the Upload 03 (the first 2 digits of the item code must be 03).

Lens Tubes

The following lens tubes are available for purchase:
19°, 26°, 36°, and 50° with gel frame (6.25 in/159 mm accessories)
5° gel frame (14 in/356 mm)
10° gel frame (12 in/304 mm)
14°, 15–30° and 25°–50° zoom gel frame (7.5 in/191 mm accessories)

Soft Focus Filter

The Ovation Rêve E-3 comes with a soft focus filter. To keep the soft focus filter in good condition:
Ensure that no fingerprints are left on the filter, as this may cause the filter to heat unevenly and eventually warp.
When placing the filter in the holder, follow the orientation direction printed on the filter.
When inserting shutter blades into the light path, note that the heat is reflected back at the filter. The deeper the blades are inserted, and the longer the fixture runs, the more heat gets reflected on to the filter, causing it to warp and potentially adhere to the shutter blades.
If there is a protective film on the soft-focus filter, it must be removed before use. The filter is in a holder in the metal gobo slot.
Ovation Rêve E-3 User Manual Rev. 4
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OPERATION

4. Operation

Control Panel Operation

Button Function
<MENU>
<ENTER>
<UP>
<DOWN>

Control Options

Set the Ovation Rêve E-3 starting address in the 001-512 DMX range. This enables control of up to 8 products in the 17-channel personality.

Programming

Refer to the Menu Map to understand the menu options. The menu map shows the main level and a variable number of programming levels for each option.
To go to the desired main level, press <MENU> repeatedly until the option shows on the display. Press <ENTER> to select. This will show the first programming level for that option.
To select an option or value within the current programming level, press <UP> or <DOWN> until the option shows on the display. Press <ENTER> to select. This will show either the first option if there is another programming level, or the selected value.
Press <MENU> repeatedly to exit to the previous main level.
Exits from the current menu or function Enables the currently displayed menu or sets the currently selected value in to the current
function Navigates upward through the menu list or increases the numeric value when in a function Navigates downward through the menu list or decreases the numeric value when in a
function

Configuration (DMX)

Use DMX configurations to operate the product with a DMX controller.

DMX Personalities

This setting allows the user to choose a particular DMX personality.
1. Go to the DMX Channel main level.
2. Select the desired personality (1Ch, 5Ch, 6Ch, 8Ch, 12Ch, 14Ch1, 14Ch2, 18Ch, and HSV).
See the Starting Address section for the highest starting address suggested for each personality.
Make sure that the starting addresses on the various products do not overlap due to the new personality setting.

Starting Address

In this mode, each product will respond to a unique starting address from the DMX controller. All products with the same starting address will respond in unison.
1. Go to the DMX Address main level.
2. Set the starting address (001512).
The highest recommended starting address for each DMX mode is as follows:
DMX Personality DMX Address DMX Personality DMX Address
HSV 509 8Ch 505
1Ch 512 12Ch 501 5Ch 508 14Ch 499 6Ch 507 18Ch 495
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Ovation Rêve E-3 User Manual Rev. 4
OPERATION

Menu Map

Refer to the Ovation Rêve E-3 product page on www.chauvetprofessional.com for the latest menu map.
Main Level Programming Levels Description
DMX
Address
DMX
Channel
Virtual
Color
Wheel
1Ch
Virtual Color
Wheel
001–512*
Virtual Color Wheel
Color Temperature
Manual Color Mixer
5Ch
6Ch
8Ch
12Ch
14Ch1
14Ch2
18Ch
HSV
C3050 - Md Yellow C3040 - Lt Yellow C3240 - Amb Yellow C2340 - VLt Amber C2040 - Lt Amber C2050 - Md Amber C2060 - Dk Amber C1050 - Lt Red C1080 - Md Red C1020 - NC Pink C1030 - Md Pink C1630 - Dk Pink C1250 - Md Red Amber C1060 - Dk Red Amber C1650 - Magenta C6170 - Dk Magenta C6020 - Lt Lavender C5030 - Lt Blue C5020 - VLt Blue C5430 - Lt Blue 2 C5070 - Blue C5050 - Md Blue C5060 - Dk Blue C5690 - Indigo C5080 - VDk Blue
Dimmer
0–255
Selects DMX address (*highest channel restricted to personality chosen)
1-channel: dimmer
5-channel: dimmer, virtual color wheel (VCW), color temperature, hue, gobo rotator
6-channel: red, green, blue, amber, mint, gobo rotator
8-channel: dimmer, RGBAM, strobe, gobo rotator
12-channel: 16-bit dimmer, RGBAM, strobe, VCW, color temperature, hue, gobo rotator
14-channel: dimmer, RGBAM, strobe, VCW, color temperature, hue, auto programs, auto speed, control, gobo rotator
14-channel: RGBAM, strobe, gobo rotator
18-channel: 16-bit RGBAM and dimmer, strobe, VCW, color temperature, hue, control, gobo rotator
4-channel: hue, saturation, value, gobo rotator
Virtual Color Wheel simulates the output of each gel color. Refer to the Virtual
Color Wheel Chart for specific values.
16-bit dimmer, 16-bit
Ovation Rêve E-3 User Manual Rev. 4
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Main Level Programming Levels Description
C5081 - VDk Blue 2
Virtual
Color
Wheel
Virtual Color
Wheel
Color
Tem p erature
Manual
Color Mixer
C4370 - Yel Green C4070 - Green C4550 - Turquoise C4560 - Aqua C4570 - Blue Green
2800K 2900K 3000K 3100K 3200K 3300K 3400K 3500K 3600K 3700K 3800K 3900K 4000K 4100K 4200K 4300K 4400K 4500K 4600K 4700K 4800K 4900K 5000K 5100K 5200K 5300K 5400K 5500K 5600K 5700K 6000K 6500K 7000K 7500K 8000K
Dimmer 0–255
Hue -25–25
Red
Green
Blue
Amber
Mint
Dimmer
0–255
000–255
Virtual Color Wheel simulates the output of each gel color. Refer to the Virtual
Color Wheel Chart for specific values.
Preset white color temperatures. Emulates a tungsten lamp at the specified color temperature. Refer to the
Color Temperature Chart
values.
Combines red, green, blue, amber, and mint to make a custom color (0–100%)
OPERATION
for specific
Page 12 of 26
Ovation Rêve E-3 User Manual Rev. 4
OPERATION
Main Level Programming Levels Description
Off
Color X-
Fade Speed
Auto Show Auto 1–5 1–100
Red Shift
Gobo
Rotator
Master/
Slave
Dimmer
Curve
Inverse Square
Dimmer
Mode
Color
Calibration
LED
Frequency
Fan Mode
Back Light
Gobo
Power
User
Calibration
Factory Calibration Uses factory default white setting
X-Fade Speed 1 Creates fade transition between colors X-Fade Speed 2 X-Fade Speed 3 X-Fade Speed 4
On Off
000–255 Controls the gobo rotator
Master
Slave
SCurve
Linear
Square
Off Linear dimmer
Dimmer 1–3
Off
Red
Green Sets green LED maximum value
Blue Sets blue LED maximum value
Amber Sets amber LED maximum value
Mint Sets mint LED maximum value
600Hz 1200Hz 2000Hz 4000Hz 6000Hz
25KHz
Auto Sets the fan to auto mode
On Sets the fan to always on Off Sets the fan to always off
Silent Sets the fan to silent
10S
30S
2Min
Always On Display backlight always on
On Off
125–255
Turns off the fade transition between colors
when using colors in the Virtual Color Wheel or Color Temperature chart, from fast (X-Fade Speed 1) to slow (X-Fade Speed 4)
Selects automatic programs and auto program speed
Mimics halogen lamp dimming
Receives DMX signal from the DMX controller (master)
Receives DMX signal from the master unit
Sets the dimmer curve
Dimming curves, from fast ( slow (
Dimmer 3
Deactivates color calibration Sets red LED maximum value
Sets the PWM output frequency
Turns off display backlight after 10 seconds of inactivity
Turns off display backlight after 30 seconds of inactivity
Turns off display backlight after 2 minutes of inactivity
Enables/disables gobo power output
)
Dimmer 1
) to
Ovation Rêve E-3 User Manual Rev. 4
Page 13 of 26
Main Level Programming Levels Description
!
Shows total hours the product has been powered on
Shows total hours the LED has been powered on
Selects an update file for this product, or shows “No such file!
Selects an update file for this and connected Ovation Rêve E-3 products, or shows “
connected products, or shows “No such file!
Resets settings to factory default
No such file!
Information
Update
Firmware
Reset
Factory
WARNING: When operating in Fan Mode: Off and Fan Mode: Silent, the fixture will become hotter to the touch than when using other fan modes. Use proper protective equipment to prevent burns. Keep a safe distance from flammable objects.
NOTICE: When operating in Fan Mode: Off and Fan Mode: Silent, output of the fixture will be reduced and will not reach the same levels as when using other fan modes.
Fixture Hours _ _ _ _H
LED Hours _ _ _ _H
Version V_._ Shows current firmware version
UID _ _ _ _ _ _ _ _ _ _ _ _ Shows product UID
Only This Unit
Multiple Units
Other Fixture Type
No
Yes
_ _ _ _ _ _.CHL
...
_ _ _ _ _ _.CHL
...
_ _ _ _ _ _.CHL Selects an update file for other
...
OPERATION
Page 14 of 26
Ovation Rêve E-3 User Manual Rev. 4
OPERATION

Configuration (Standalone)

Use standalone configuration to operate the product without a DMX controller.

Virtual Color Wheel

1. Go to the Virtual Color Wheel main level.
2. Select Virtual Color Wheel.
3. Select the desired gel color (see Virtual Color Wheel Chart
4. Select the desired output level (000–255).

Color Temperature

To select a color temperature, do the following:
1. Go to the Virtual Color Wheel main level.
2. Select Color Temperature.
3. Select the desired color temperature (see Color Temperature Chart
4. Select the desired output level (000–255).

Manual Color Mixer

To do color mixing without a DMX controller, follow the instructions below:
1. Go to the Virtual Color Wheel main level.
2. Select Manual Color Mixer.
3. Select the color to edit (Red, Green, Blue, Amber, or Mint).
4. Select the desired output level for that color (000–255).
5. Repeat steps 3 and 4 until product outputs as desired.

Color X-Fade Speed

To create fade transition between colors when using colors in the Virtual Color Wheel or Color Temperature Chart, do the following:
1. Go to the Virtual Color Wheel main level.
2. Select Color X-Fade Speed.
3. Select
X-Fade Speed 1-4
(from fast to slow), or
Off
(to turn off the fade transition between colors).

Auto Programs

Auto programs allow for dynamic RGBAL color mixing without a DMX controller.
1. Go to Auto Show main level.
2. Select the desired auto program (Auto 1–5).
3. Select the desired speed (1–100).

Red Shift

The Red Shift function causes the amber LEDs to imitate the appearance of a halogen lamp when dimming. To adjust the Red Shift function, do the following:
1. Go to the Red Shift main level.
2. Select On or Off.

Master/Slave

The Master/Slave mode allows a group of Ovation Rêve E-3 products (the slaves) to simultaneously duplicate the output of another Ovation Rêve E-3 (the master) without a DMX controller. To set each of the slaves:
1. Go to the Master/Slave main level
2. Select Slave.
To set the master:
1. Go to the Master/Slave main level
2. Select Master.
3. Select a static setting.
The master is the one that runs a program whether in Auto or Static mode.
Do not connect a DMX controller to the products configured for Master/Slave operation. The DMX controller may interfere with signals from the master.
The master should be the first product in the daisy chain.
).
).
Ovation Rêve E-3 User Manual Rev. 4
Page 15 of 26
OPERATION
!
!

Dimmer Curve

To set the dimmer curve, follow the instructions below:
1. Go to the Dimmer Curve main level.
2. Select the desired option (SCurve, Linear, Square, or Inverse Square).

Dimmer Profiles

This setting determines how fast the output of the Ovation Rêve E-3 changes when the output value is modified. It provides four different options to simulate the dimming curve of an incandescent lighting product. To select a specific dimmer profile, do the following:
1. Go to the Dimmer Mode main level.
2. Select a dimmer curve (Off, Dimmer 1, Dimmer 2, or Dimmer 3).
Off: The output is proportional (linear) to the dimmer channel value. Dimmer 1-3: The output follows the dimmer value based on the corresponding dimmer curve, Dimmer 1 being the fastest.
For optimum control of the 16-bit dimming channels in the 12Ch, 14Ch2, and 18Ch personalities, ensure that the dimming curves in Dimmer Mode are set to Off.

Color Calibration

This setting determines the maximum output values for each color, which affects the appearance of a full output white.
1. Go to the Color Calibration main level.
2. Select Off (deactivates color calibration), User Calibration, or Factory Calibration (the product
will use a default white setting).
3. For User Calibration mode, select the color value to edit (Red, Green, Blue, Amber, or Mint).
4. Set the maximum value for the selected color (125–255).
5. Repeat steps 3 and 4 until the product outputs as desired.

LED Frequency

This option changes the Pulse Width Modulation (PWM) frequency of the LEDs on the Ovation Rêve E-3. To do so, follow the instructions below:
1. Go to the LED Frequency main level.
2. Select PWM Frequency (600Hz, 1200Hz, 2000Hz, 4000Hz, 6000Hz, or 25Khz).

Fan Mode

This setting determines how the fan speed on the Ovation Rêve E-3 is set.
1. Go to the Fan Mode main level
2. Select Auto (fan speed will increase or decrease based on product temperature), Off (fan will stay off. Product output will decrease based on product temperature), Silent (fan will maintain a
constant silent speed), or On (fan speed will always be at maximum).
NOTICE: When operating in Fan Mode: Off, the output of the fixture will be reduced and will not reach the same levels as when using other fan modes.
WARNING: When operating in Fan Mode: Off, the fixture will become hotter to the touch than when using other fan modes. Use proper protective equipment to prevent burns. Keep a safe distance from flammable objects.

Back Light

This setting allows for selection of the amount of time the backlight on the Ovation Rêve E-3’s display stays on after the last button is pressed on the control panel.
1. Go to the Back Light main level.
2. Select 10S (10 seconds), 30S (30 seconds), 2Min (2 minutes), or Always On (remains on).

System Information

This option displays the total number of hours the product has run, the installed software version, and the product’s UID.
1. Go to the Information main level.
2. Select Fixture Hours, LED Hours, Version, or UID.
Page 16 of 26
Ovation Rêve E-3 User Manual Rev. 4
OPERATION

Virtual Color Wheel

The Ovation Rêve E-3 includes a feature called the Virtual Color Wheel (VCW). This feature is available as a standalone control mode for manual use and as a control channel in select DMX personalities. More than 30 premixed colors, custom blended by Chauvet engineers, are available to call up for easier programming. The DMX values used to mix these colors are provided below. The overall intensity of the Ovation fixture can be adjusted to more closely replicate familiar industry-standard colors. A chart is available at
www.chauvetprofessional.com
for comparison purposes only and is not an assertion that Chauvet’s premixed colors match any of the gel colors listed.

Virtual Color Wheel Chart

DMX Channel
Value
000 005 -- -- -- -- -- -­006 013 C3050 - Md Yellow 255 225 0 255 37 014 021 C3040 - Lt Yellow 255 177 3 255 37 022 028 C3240 - Amb Yellow 255 220 0 255 0 029 035 C2340 - VLt Amber 195 0 15 255 57 036 043 C2040 - Lt Amber 255 0 11 255 61 044 051 C2050 - Md Amber 255 53 0 255 17 052 059 C2060 - Dk Amber 255 8 0 255 17 060 067 C1050 - Lt Red 255 0 3 14 0 068 075 C1080 - Md Red 255 0 2 0 0 076 083 C1020 - NC Pink 255 75 62 255 73 084 091 C1030 - Md Pink 255 75 57 255 41 092 099 C1630 - Dk Pink 218 77 57 255 61 100 107 C1250 - Md Red Amber 255 0 9 168 0
108 115 C1060 - Dk Red Amber 255 5 9 36 0
116 121 C1650 - Magenta 255 3 62 255 12 122 130 C6170 - Dk Magenta 255 0 55 0 0 131 138 C6020 - Lt Lavender 255 220 93 255 44 139 146 C5030 - Lt Blue 0 255 159 112 78 147 154 C5020 - VLt Blue 155 162 C5430 - Lt Blue2 0 215 132 52 92 163 170 C5070 - Blue 0 195 188 0 19 171 178 C5050 - Md Blue 0 163 190 0 68 179 186 C5060 - Dk Blue 0 128 193 0 38 187 194 C5690 - Indigo 53 9 255 0 0 195 202 C5080 - VDk Blue 7841160 0 203 210 C5081 - VDk Blue2 11 82 139 0 0
211 218 C4370 - Yel Green 0 255 2 25 0 219 226 C4070 - Green 0 255 9 0 175 227 234 C4550 - Turquoise 0 255 87 96 255 235 242 C4560 - Aqua 0 255 98 44 255 243 250 C4570 - Blue Green 0 255 26 8 0 251 255 -- -- -- -- -- --
Display Readout
to compare Chauvet’s premixed colors with popular gel colors. This chart is
Red
Value
0 215 145 196 65
Green
Value
Blue
Value
Amber
Value
Mint
Value
Note: The colors above are simulated renditions of the color output produced compared with other similar incandescent products. Chauvet makes no guarantee of the color output accuracy.
Ovation Rêve E-3 User Manual Rev. 4
Page 17 of 26
OPERATION

Color Temperature Chart

Color Temperature Red Value Green Value Blue Value Amber Value Mint Value
2800K 253 0 25 255 145 2900K 253 3 28 255 153 3000K 251 5 33 255 161 3100K 248 7 36 255 169 3200K 245 9 45 255 173 3300K 24213 47255182 3400K 23722 53255185 3500K 23030 58255185 3600K 22540 64255185 3700K 22148 70255185 3800K 22048 74255197 3900K 22050 79255203 4000K 21058 84255203 4100K 20563 88255203 4200K 19968 95255204 4300K 18969 98255204 4400K 183 71 103 255 204 4500K 174 78 107 255 204 4600K 170 80 112 255 204 4700K 166 89 119 255 204 4800K 164 98 123 255 203 4900K 163 100 129 255 205 5000K 163 103 137 255 206 5100K 163 108 142 255 208 5200K 163 116 147 255 208 5300K 163 118 156 255 210 5400K 162 122 162 255 216 5500K 162 124 166 255 224 5600K 162 127 172 255 229 5700K 159 127 177 255 231 6000K 158 134 192 241 231 6500K 152 152 206 225 231 7000K 144 157 224 218 231 7500K 127 172 238 218 231 8000K 122 175 255 200 231
Note: The color temperatures above are simulated renditions of the color output produced compared with a tungsten lamp at the specified color temperature. Chauvet makes no guarantee of the color output accuracy.

Color Temperature DMX Chart

DMX Channel
000 005 No function 084 090 3900–4000K 168 174 5100–5200K 006 013 2800–2900K 091 097 4000–4100K 175 181 5200–5300K 014 020 2900–3000K 098 104 4100–4200K 182 188 5300–5400K 021 027 3000–3100K 105 111 4200–4300K 189 195 5400–5500K 028 034 3100–3200K 112 118 4300–4400K 196 202 5500–5600K 035 041 3200–3300K 119 125 4400–4500K 203 209 5600–5700K 042 048 3300–3400K 126 132 4500–4600K 210 216 5700–6000K 049 055 3400–3500K 133 139 4600–4700K 217 223 6000–6500K 056 062 063 069 3600–3700K 147 153 4800–4900K 231 237 7000–7500K 070 076 3700–3800K 154 160 4900–5000K 238 244 7500–8000K 077 083 3800–3900K 161 167 5000–5100K 245 255 8000K
Color
Temperature
3500–3600K 140 146 4700–4800K 224 230 6500–7000K
DMX Channel
Page 18 of 26
Color
Temperature
Ovation Rêve E-3 User Manual Rev. 4
DMX Channel
Color
Temperature
OPERATION

DMX Values

18Ch

Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2 Dimmer fine 000 255 0–100% 3Red 000 255 0–100% 4Red fine 000 255 0–100% 5Green 000 255 0–100% 6Green fine 000 255 0–100% 7Blue 000 255 0–100%
8Blue fine 000 255 0–100% 9Amber 000 255 0–100%
10 Amber fine 000 255 0–100%
11 Mint 000 255 0–100%
12 Mint fine 000 255 0–100%
13 Strobe
14 Virtual color wheel 000 255 Refer to Virtual Color Wheel Chart 15 Color temperature 000 255 Refer to Color Temperature DMX Chart
16 Hue
17 Control
(hold for 3 seconds)
18 Gobo rotator
000 010 No function 011 255 Strobe, slow to fast
000 000 0 001 255 -25–25 000 007 No function 008 015 Dimmer reset 016 023 Red shift on 024 031 Red shift off 032 039 S-curve dimmer 040 047 Linear dimmer 048 055 Square dimmer curve 056 063 Inverse square dimmer curve 064 071 Dimmer speed mode: OFF 072 079 Dimmer speed 1 (fastest) 080 087 Dimmer speed 2 088 095 Dimmer speed 3 (slowest) 096 103 Fan auto
104 111 Fan on
112 119 Fan off 120 127 Fan silent 128 135 X-Fade Speed: OFF 136 143 X-Fade Speed: 1 (fastest) 144 151 X-Fade Speed: 2 152 159 X-Fade Speed: 3 160 167 X-Fade Speed: 4 (slowest) 168 255 Reserved for future use 000 127 Index 128 190 Clockwise rotation, fast to slow 191 192 Stop 193 255 Counterclockwise rotation, slow to fast
Ovation Rêve E-3 User Manual Rev. 4
Page 19 of 26

14Ch1

Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2Red 000 255 0–100% 3Green 000 255 0–100% 4Blue 000 255 0–100% 5Amber 000 255 0–100% 6Mint 000 255 0–100%
7Strobe
8 Virtual color wheel 000 255 Refer to Virtual Color Wheel Chart 9 Color temperature 000 255 Refer to Color Temperature DMX Chart
10 Hue
11 Auto programs
12 Auto speed 000 255 Auto speed, slow to fast
13 Control
(hold for 3 seconds)
14 Gobo rotator
000 010 No function
011 255 Strobe, slow to fast
000 000 0 001 255 -25–25 000 010 No function
011 060 Auto program 1 061 110 Auto program 2 111 160 Auto program 3
161 210 Auto program 4
211 255 Auto program 5
000 007 No function 008 015 Dimmer reset 016 023 Red shift on 024 031 Red shift off 032 039 S-curve dimmer 040 047 Linear dimmer 048 055 Square dimmer curve 056 063 Inverse square dimmer curve 064 071 Dimmer speed mode: OFF 072 079 Dimmer speed 1 (fastest) 080 087 Dimmer speed 2 088 095 Dimmer speed 3 (slowest) 096 103 Fan auto
104 111 Fan on
112 119 Fan off 120 127 Fan silent 128 135 X-Fade Speed: OFF 136 143 X-Fade Speed: 1 (fastest) 144 151 X-Fade Speed: 2 152 159 X-Fade Speed: 3 160 167 X-Fade Speed: 4 (slowest) 168 255 Reserved for future use 000 128 190 Clockwise rotation, fast to slow 191 192 Stop 193 255 Counterclockwise rotation, slow to fast
127 Index
OPERATION
Page 20 of 26
Ovation Rêve E-3 User Manual Rev. 4
OPERATION

14Ch2

Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2 Dimmer fine 000 255 0–100% 3Red 000 255 0–100% 4Red fine 000 255 0–100% 5Green 000 255 0–100% 6Green fine 000 255 0–100% 7Blue 000 255 0–100% 8Blue fine 000 255 0–100%
9Amber 000 255 0–100% 10 Amber fine 000 255 0–100% 11 Mint 000 255 0–100% 12 Mint fine 000 255 0–100%
13 Strobe
14 Gobo rotator

12Ch

Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100%
2 Dimmer fine 000 255 0–100%
3Red 000 255 0–100%
4 Green 000 255 0–100%
5Blue 000 255 0–100%
6Amber 000 255 0–100%
7Mint 000 255 0–100%
8 Strobe
9 Virtual color wheel 000 255 Refer to Virtual Color Wheel Chart 10 Color temperature 000 255 Refer to Color Temperature DMX Chart
11 Hue
12 Gobo rotator
000 010 No function
011 255 Strobe, slow to fast 000 127 Index 128 190 Clockwise rotation, fast to slow 191 192 Stop 193 255 Counterclockwise rotation, slow to fast
000 010 No function
011 255 Strobe, slow to fast
000 000 0
001 255 -25–25
000 127 Index
128 190 Clockwise rotation, fast to slow
191 192 Stop
193 255 Counterclockwise rotation, slow to fast
8Ch
Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2Red 000 255 0–100% 3Green 000 255 0–100% 4Blue 000 255 0–100% 5Amber 000 255 0–100% 6Mint 000 255 0–100%
7 Strobe
8 Gobo rotator
Ovation Rêve E-3 User Manual Rev. 4
000 010 No function
011 255 Strobe, slow to fast
000 127 Index
128 190 Clockwise rotation, fast to slow
191 192 Stop
193 255 Counterclockwise rotation, slow to fast
Page 21 of 26
6Ch
Channel Function Value Percent/Setting
1Red 000 255 0–100% 2 Green 000 255 0–100% 3Blue 000 255 0–100% 4Amber 000 255 0–100% 5Mint 000 255 0–100%
000 127 Index
6 Gobo rotator
128 190 Clockwise rotation, fast to slow
191 192 Stop
193 255 Counterclockwise rotation, slow to fast
5Ch
Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100% 2 Virtual color wheel 000 255 Refer to Virtual Color Wheel Chart 3 Color temperature 000 255 Refer to Color Temperature DMX Chart
4Hue
5 Gobo rotator
000 000 0 001 255 -25–25 000 127 Index 128 190 Clockwise rotation, fast to slow 191 192 Stop 193 255 Counterclockwise rotation, slow to fast
OPERATION
1Ch
Channel Function Value Percent/Setting
1 Dimmer 000 255 0–100%
HSV
Channel Function Value Percent/Setting
1Hue 000 255 0–100% 2Saturation 000 255 0–100% 3Value 000 255 0–100%
000 127 Index
4 Gobo rotator
128 190 Clockwise rotation, fast to slow
191 192 Stop
193 255 Counterclockwise rotation, slow to fast
Page 22 of 26
Ovation Rêve E-3 User Manual Rev. 4
TECHNICAL

5. Technical Information

Product Maintenance

To maintain optimum performance and minimize wear, clean this product frequently. Usage and environment are contributing factors in determining the cleaning frequency.
Clean this product at least twice a month. Dust build-up reduces light output performance and can cause overheating. This can lead to reduced light source life and increased mechanical wear.
To clean the product:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external vents.
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.
5. Apply the solution directly to a soft, lint-free cotton cloth or a lens-cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surface.
7. Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
Ovation Rêve E-3 User Manual Rev. 4
Page 23 of 26
TECHNICAL SPECIFICATIONS
UL 1573
CSA C22.2 No. 166
E113093
R

6. Technical Specifications

Dimensions and Weight

Length Width Height Weight
Fixture only 20.44 in (519 mm) 13.07 in (332 mm) 20.53 in (522 mm) 18.6 lb (8.4 kg)
With lens extended 26.83 in (681 mm) 13.07 in (332 mm) 20.53 in (522 mm)

Power

Power Supply Type Range Voltage Selection
Switching (internal) 100 to 240 VAC, 50/60 Hz Auto-ranging
Parameter 100 V, 60 Hz 120 V, 60 Hz 208 V, 60 Hz 230 V, 50 Hz 240 V, 50 Hz
Consumption 371 W 367 W 356 W 353 W 356 W
Operating Current 3.68 A 3.04 A 1.76 A 1.59 A 1.52 A
Power-linking current
(products)
Power I/O U.S./Canada Worldwide
Power input connector Seetronic Powerkon IP65 Seetronic Powerkon IP65
Power output connector Seetronic Powerkon IP65 Seetronic Powerkon IP65
Power cord plug Edison (U.S.) Local plug

Light Source

Type Color Quantity Power Current Lifespan Color Temperature
Red
Green
LED
Blue
Royal blue
Amber
Mint
13.6 A
(3 products)
12 19
24 24
3 9
13.6 A
(4 products)
3.5–10 W 2.4 A 50,000 hours 5470 K
13.6 A
(7 products)
13.6 A
(8 products)
13.6 A
(8 products)

Photometrics

Parameter 10° 14° 19° 26° 36° 50° 15°–30° 25°–50°
Beam angle 4.6° 10° 14.8° 18.5° 26° 33.3° 49.5° 13° 28.5° 23.6° 40.5°
Field angle 5.6° 11.1° 16° 21.6° 29.6° 37.1° 55.7° 15.4° 32.2° 25.8° 44.1°
Illuminance @ 5 m (lux)
Lumens 5,076 11,250 12,179 12,156 13,300 13,223 12,216 12,057 14,355
31,856 18,924 9,284 5,635 3,378 2,085 870 9,292 2,671 3,710 1,527

Thermal

Maximum External Temperature Cooling System
113 °F (45 °C) Fan-assisted convection
DMX
I/O Connector Channel Range
3- and 5-pin XLR 1, 5, 6, 8, 12, 14CH1, 14CH2, 18, or HSV
Ordering
Product Name Item Name Item Code UPC Number
Ovation Rêve E-3 OVATIONREVEE3 03121729 78146220778
Page 24 of 26
Ovation Rêve E-3 User Manual Rev. 4

Returns

!
!
Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the return. To submit a service request online, go to www.chauvetprofessional.com/service-request
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
Your name
Your address
Your phone number
RMA number
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
.
Ovation Rêve E-3 User Manual Rev. 4
Page 25 of 26

Contact Us

General Information Technical Support
Chauvet World Headquarters
Address: 5200 NW 108th Ave. Voice: (844) 393-7575
Chauvet Europe Ltd
Brookhill Road Industrial Estate
Chauvet Europe BVBA
Chauvet France
Chauvet Germany
Address: Bruno-Bürgel-Str. 11
Chauvet Mexico
Address: Av. de las Partidas 34 - 3B
Lerma, Edo. de México, CP 52000
CONTACT US
Sunrise, FL 33351 Fax: (954) 756-8015
Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084 Website: www.chauvetprofessional.com
Address: Unit 1C Email: UKtech@chauvetlighting.eu
Pinxton, Nottingham, UK Website: www.chauvetprofessional.eu
NG16 6NT
Voice: +44 (0) 1773 511115
Fax: +44 (0) 1773 511110
Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu
9770 Kruishoutem
Belgium Website: www.chauvetprofessional.eu
Voice: +32 9 388 93 97
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France Website: www.chauvetprofessional.eu
Voice: +33 1 78 85 33 59
28759 Bremen
Germany Website: www.chauvetprofessional.eu
Voice: +49 421 62 60 20
(Entrance by Calle 2)
Zona Industrial Lerma Website: www.chauvetprofessional.mx
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support. Outside the U.S., U.K., Ireland, France, Germany, Benelux, or Mexico, contact the dealer of record.
Page 26 of 26
Ovation Rêve E-3 User Manual Rev. 4
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