User Manual
TABLE OF CONTENTS
TABLE OF CONTENTS
1. Before You Begin ....................................................................... 2
What Is Included ........................................................................................... 2
Unpacking Instructions.................................................................................. 2
Claims ................................................................................................................ 2
Text Conventions .......................................................................................... 2
Symbols ........................................................................................................ 2
Disclaimer ..................................................................................................... 2
Intellectual Property ........................................................................................... 2
Safety Notes.................................................................................................. 3
2. Introduction ................................................................................ 4
Product Overview.......................................................................................... 4
Product Dimensions ...................................................................................... 5
3. Setup ........................................................................................... 6
AC Power...................................................................................................... 6
Fuse Replacement ............................................................................................. 6
Power Linking..................................................................................................... 6
Mounting ....................................................................................................... 7
Orientation.......................................................................................................... 7
Rigging ............................................................................................................... 7
4. Operation .................................................................................... 8
Control Panel Operation................................................................................ 8
Menu Map ..................................................................................................... 8
Configuration (DMX) ..................................................................................... 8
DMX Personalities.............................................................................................. 8
Starting Address................................................................................................. 9
DMX Channel Assignments and Values ....................................................... 9
28Ch................................................................................................................... 9
8Ch..................................................................................................................... 10
4Ch..................................................................................................................... 11
3Ch..................................................................................................................... 11
Configuration (Standalone) ........................................................................... 11
Automatic Programs........................................................................................... 11
Auto-Program Speed ......................................................................................... 11
Auto-Program Dimmer ....................................................................................... 12
Sound-Active Mode............................................................................................ 12
Sound Sensitivity................................................................................................ 12
Preset Color Mode ............................................................................................. 12
Custom Color Mixing.......................................................................................... 12
IRC-6 Infrared Remote Control ..................................................................... 12
IRC-6 Operation ................................................................................................. 13
Master/Slave Mode ....................................................................................... 14
5. Maintenance................................................................................ 15
Product Maintenance .................................................................................... 15
6. Technical Specifications ........................................................... 16
7. Returns........................................................................................ 17
Contact Us .................................................................................................... 18
Wash FX 2 User Manual Rev. 3
BEFORE YOU BEGIN
1. BEFORE YOU BEGIN
What Is Included
•Wash FX 2
• Power Cord
• Quick Reference Guide
Unpacking Instructions
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Text Conventions
CONVENTION MEANING
1–512 A range of values
50/60 A set of values of which only one can be chosen
Settings A menu option not to be modified
<ENTER> A key to be pressed on the product’s control panel
ON A value to be entered or selected
Symbols
SYMBOL MEANING
Electrical warning. Not following these instructions may cause electrical damage to
the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetdj.com
Intellectual Property
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
© Copyright 2019 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America.
CHAUVET, the Chauvet logo, and Wash FX 2 are registered trademarks or trademarks of Chauvet & Sons
LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and
product names and logos referred to herein may be trademarks of their respective companies.
.
Wash FX 2 User Manual Rev. 3
Page 2 of 18
Safety Notes
• Always connect the product to a grounded circuit.
• Make sure the power cord is not crimped or damaged.
• Always disconnect the product from the power source before cleaning it or replacing the
fuse.
• Never disconnect the product from the power source by pulling or tugging on the cord.
• If mounting the product overhead, make sure there is adequate support for the product’s
weight and always secure the product using a safety cable.
• Make sure there are no flammable materials close to the product when it is operating.
• Avoid direct eye exposure to the light source while the product is on.
• Do not touch the product’s housing when the product is operating because the housing can
be very hot.
• The product is not intended for permanent installation.
• The product is for indoor use only. It is rated at IP20.
• Do not expose the product to rain or moisture.
• Always connect the product to a power source that is within the voltage range stated on the
label or rear panel of the product.
• Never connect the product to a dimmer or rheostat.
• Make sure to replace the fuse with another of the same type and rating.
• Always install the product in a location with adequate ventilation.
• Always leave at least 20 in (50 cm) between the product and adjacent surfaces.
• Be sure that no ventilation slots on the product’s housing are blocked.
• Do not operate the product at an ambient temperature higher than104 °F (40 °C).
• Never carry the product by the power cord or any moving part.
• Always use the mounting/hanging bracket to lift the product.
• If there is a serious operating problem, stop using the product immediately.
• Never try to repair the product. Repairs carried out by untrained people can lead to damage
or malfunction.
• To eliminate wear and improve its lifespan, during periods of non-use completely
disconnect from power via breaker or by unplugging it.
BEFORE YOU BEGIN
Keep this User Manual for future use. If you sell the product, be sure that they also receive
this document.
Page 3 of 18
Wash FX 2 User Manual Rev. 3
INTRODUCTION
Microphone
DMX
In/Out
Fuse
Holder
Power
In
Quad LEDs
Menu
Buttons
Power
Out
LED
Display
Mounting Bracket
Fan
Safety
Loop
Fan
2. INTRODUCTION
Product Overview
Wash FX 2 User Manual Rev. 3
Page 4 of 18
Product Dimensions
11.69 in
297 mm
7.88 in
200 mm
5.72 in
145 mm
7.5 in
192 mm
INTRODUCTION
Page 5 of 18
Wash FX 2 User Manual Rev. 3
SETUP
Safety cap
Spare fuse holder
(inside safety cap)
Installed fuse
(held by plastic clip)
1st Product
2
nd
Product 3rd Product
Additional
Products
Power
Source
3. SETUP
AC Power
The Wash FX 2 has an auto-ranging power supply and it can work with an input voltage range of 100 to
240 VAC, 50/60 Hz. To determine the product’s power requirements (circuit breaker, power outlet, and
wiring), use the current value listed on the label affixed to the product’s back panel, or refer to the product’s
specifications chart. The listed current rating indicates the product’s average current draw under normal
conditions.
• Always connect the product to a protected circuit (a circuit breaker or fuse).
Make sure the product has an appropriate electrical ground to avoi d the risk o f
electrocution or fire.
• To eliminate unnecessary wear and improve its lifespan, during periods of nonuse completely disconnect the product from power via breaker or by
unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0 to 100% switch.
Fuse Replacement
1. Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
2. Pry the fuse holder out of the housing.
3. Remove the blown fuse from the holder and replace with a fuse of the exact same type and rating.
4. Insert the fuse holder back in place and reconnect power.
Disconnect the product from the power outlet before replacing the fuse.
Power Linking
The product provides power linking via the Edison outlet located in the back of the product. Please see the
diagram below for further explanation.
Power Linking Diagram
You can power link up to 6 Wash FX 2 products on 120 VAC or up to 12 Wash FX 2
products on 230 VAC.
The power linking diagram corresponds to the North American version of the
product ONLY! If using the product in other markets, you must consult with the local
Chauvet distributor as power linking connectors and requirements may differ in
your country or region.
Wash FX 2 User Manual Rev. 3
Page 6 of 18
SETUP
Mounting Bracket
Safety Cable
(such as CH-05 from
Chauvet)
Mounting Clamp
(such as CLP-15 or CLP-15N
from Chauvet)
Bracket
Adjustment Knob
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
Orientation
The Wash FX 2 may be mounted in any position; however, make sure adequate ventilation is provided
around the product.
Rigging
• Before deciding on a location, always make sure there is easy access to the product for
maintenance and programming purposes.
• Make sure adequate ventilation is provided around the product.
• Make sure that the structure or surface onto which you are mounting the product can support the
product’s weight. (see the Technical Specifications
• When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
• When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
• When power linking multiple products, mount the products close enough for power linking cables to
reach.
• The bracket adjustment knobs allow for directional adjustment when aiming the product to the
desired angle. Only loosen or tighten the bracket knobs manually. Using tools could damage the
knobs.
Mounting Diagram
)
Page 7 of 18
Wash FX 2 User Manual Rev. 3
OPERATION
4. OPERATION
Control Panel Operation
To access the control panel functions, use the four buttons located underneath the display. Please refer to
the Product Overview
BUTTON FUNCTION
<MENU> Press to find an operation mode or to back out of the current menu option
<UP> Press to scroll up the list of options or to find a higher value
<DOWN> Press to scroll down the list of options or to find a lower value
<ENTER> Press to activate a menu option or a selected value
Menu Map
MODE PROGRAMMING LEVELS DESCRIPTION
DMX Mode
Static Colors C--- C001-022 Static colors
Auto
Programs
Auto Speed S--- S001-100 Program speed for P1~P16
Dimmer dIM L001-255
Sound-Active
Mode
Sound
Sensitivity
Custom
Color Mixing
Infrared
Mode
to see the button locations on the control panel.
3Ch
4Ch
8Ch
28Ch
P--- P001-025 Auto programs
Snd Snd1-9 Sound-active programs
SenS u001-100 Sound sensitivity
U--
Set
d001-512 Sets the DMX personality
Adjust the dimmer on auto and sound
programs
r000-255
G000-255
b000-255
P000-255
on
oFF
Custom static colors
Combines Red, Green, Blue, and
White
Turns infrared on or off
Configuration (DMX)
The Wash FX 2 works with a DMX controller. Information about DMX is in the CHAUVET DMX Primer, which is
available from the Chauvet website http://www.chauvetlighting.com/downloads/DMX_Primer_rev05_WO.pdf
DMX Personalities
The Wash FX 2 has four DMX personalities; a 3Ch, 4Ch, 8Ch, and 28-channel personality.
To choose which DMX personality to use, follow the steps below:
1. Press <MENU> repeatedly and either 3Ch, 4Ch, 8Ch, or 28Ch will show on the display.
2. Use <UP> or <DOWN> to select the desired DMX personality.
3. Press <ENTER>.
Wash FX 2 User Manual Rev. 3
Page 8 of 18
.
OPERATION
Starting Address
When selecting a starting DMX address, always consider the number of DMX channels the selected DMX
mode uses. If you choose a starting address that is too high, you could restrict the access to some of the
product’s channels.
The Wash FX 2 uses up to 28 DMX channels, which defines the highest configurable address as
If you are not familiar with the DMX protocol, download the DMX Primer from www.chauvetdj.com
To select the starting address, do the following:
1. Press <MENU> repeatedly until 3Ch, 4Ch, 8Ch, or 28Ch shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select the starting address, from d 1–512.
4. Press <ENTER>.
485
.
.
DMX Channel Assignments and Values
28Ch
CHANNEL FUNCTION VALUE PERCENT/SETTING
000
005 No function
006
020 Program 1
021
035 Program 2
036
050 Program 3
051
065 Program 4
066
080 Program 5
081
095 Program 6
096
110 Program 7
111
1 Auto Program
2 Auto program Speed
3 Dimmer 000
4 Strobe 000
5 Red Zone 1 000
6 Green Zone 1 000
7 Blue Zone 1 000
8 UV Zone 1 000
9 Red Zone 2 000
10 Green Zone 2 000
11 Blue Zone 2 000
12 UV Zone 2 000
13 Red Zone 3 000
14 Green Zone 3 000
15 Blue Zone 3 000
16 UV Zone 3 000
125 Program 8
126
140 Program 9
141
155 Program 10
156
170 Program 11
171
185 Program 12
186
200 Program 13
201
215 Program 14
216
230 Program 15
231
255 Program 16
000
250 Speed, slow to fast
251
255 Sound Active Mode
255
255 0-20 Hz, slow to fast
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
Adjust the dimmer on auto and
sound programs
Page 9 of 18
Wash FX 2 User Manual Rev. 3
OPERATION
CHANNEL FUNCTION VALUE PERCENT/SETTING
17 Red Zone 4 000 255 0–100%
18 Green Zone 4 000
19 Blue Zone 4 000
20 UV Zone 4 000
21 Red Zone 5 000
22 Green Zone 5 000
23 Blue Zone 5 000
24 UV Zone 5 000
25 Red Zone 6 000
26 Green Zone 6 000
27 Blue Zone 6 000
28 UV Zone 6 000
8Ch
CHANNEL FUNCTION VALUE PERCENT/SETTING
1 Red 000
2 Green 000
3 Blue 000
4 UV 000
5 Strobe 000
6 Auto Program
7 Auto Program Speed
8 Dimmer 000
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0–100%
255 0-20 Hz, slow to fast
000
005 No function
006
020 Program 1
021
035 Program 2
036
050 Program 3
051
065 Program 4
066
080 Program 5
081
095 Program 6
096
110 Program 7
111
125 Program 8
126
140 Program 9
141
155 Program 10
156
170 Program 11
171
185 Program 12
186
200 Program 13
201
215 Program 14
216
230 Program 15
231
255 Program 16
000
250 Speed, slow to fast
251
255 Sound Active Mode
255 Auto and Sound Programs
Wash FX 2 User Manual Rev. 3
Page 10 of 18
4Ch
CHANNEL FUNCTION VALUE PERCENT/SETTING
1 Red 000
2 Green 000
3 Blue 000
4 UV 000
255 0–100%
255 0–100%
255 0–100%
255 0–100%
3Ch
CHANNEL FUNCTION VALUE PERCENT/SETTING
000
005 No function
006
020 Program 1
021
035 Program 2
036
050 Program 3
051
065 Program 4
066
080 Program 5
081
095 Program 6
096
110 Program 7
1 Auto Program
2 Auto Program Speed
3 Dimmer 000
111
125 Program 8
126
140 Program 9
141
155 Program 10
156
170 Program 11
171
185 Program 12
186
200 Program 13
201
215 Program 14
216
230 Program 15
231
255 Program 16
000
250 Speed, slow to fast
251
255 Sound Active Mode
255 Auto and Sound Programs
OPERATION
Configuration (Standalone)
Set the product in one of the standalone modes to control without a DMX controller.
Never connect a product that is operating in any standalone mode to a DMX string
connected to a DMX controller. Products in standalone mode may transmit DMX
signals that could interfere with the DMX signals from the controller.
Automatic Programs
To run the Wash FX 2 in automatic mode, follow the instructions below:
1. Press <MENU> repeatedly until P--- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select an automatic program, from P001–025.
4. Press <ENTER>.
Auto-Program Speed
To change the auto-program speed on the Wash FX 2, do the following:
1. Press <MENU> repeatedly until S--- shows on the display.
2. Use <UP> or <DOWN> to increase or decrease the program speed, from S001–100.
3. Press <ENTER>. The product will return to the last selected mode.
Page 11 of 18
Wash FX 2 User Manual Rev. 3
OPERATION
Auto-Program Dimmer
To control the output intensity of the Quad-LEDs while running an auto-program, follow the instructions below
1. Press <MENU> repeatedly until dIM shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to increase or decrease the Quad-LED intensity, from L000–255.
Sound-Active Mode
To run the Wash FX 2 in sound-active mode, do the following:
1. Press <MENU> repeatedly until Snd shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select a sound-active program, from Snd1–9.
4. Press <ENTER>.
5. Turn the sensitivity knob up until the product responds to the beat of the music.
The product will only respond to low frequencies of music (bass and drums).
Sound Sensitivity
To set the sound sensitivity on the Wash FX 2, do the following:
1. Press <MENU> repeatedly until SenS shows on the display.
2. Use <UP> or <DOWN> to increase or decrease the sound sensitivity, from u001–100.
3. Press <ENTER>.
Preset Color Mode
To run the Wash FX 2 on a static color, follow the instructions below:
1. Press <MENU> repeatedly until C--- shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select a static color, from C001–022.
4. Press <ENTER>.
Custom Color Mixing
To custom mix a static color, do the following:
1. Press <MENU> repeatedly until U--- shows on the display.
2. Press <ENTER> and one of the following will show on the display:
• r_ _ _ (red)
• G_ _ _ (green)
• b_ _ _ (blue)
• P_ _ _ (UV)
3. Press <ENTER> to cycle through the settings.
4. When the desired setting shows on the display, use <UP> or <DOWN> to increase or decrease
the value, from 0–255 for red, green, blue, or UV.
5. Repeat steps 3 and 4 until the product outputs as desired.
:
Of the four colors (red, green, blue, and UV), only three may be used at one time.
IRC-6 Infrared Remote Control
The Wash FX 2 is compatible with the IRC-6 infrared remote control from Chauvet. To activate IR mode,
follow the instructions below:
1. Press <MENU> repeatedly until Set shows on the display.
2. Press <ENTER> to accept.
3. Press <UP> or <DOWN> to select on or oFF.
4. Press <ENTER>.
Wash FX 2 User Manual Rev. 3
Page 12 of 18
IRC-6 Operation
OPERATION
Automatic Mode
Automatic mode will enable you to run the automatic programs on the product.
To turn on Automatic mode:
• Press <AUTO> on the IRC-6.
To adjust the speed of the automatic program:
1. Press <SPEED> on the IRC-6.
2. Press <+> or <–> to increase or decrease the speed of the program.
Sound-Active Mode
Sound-Active mode will enable the product to respond to the music.
To turn on Sound-Active mode:
• Press <SOUND> on the IRC-6.
Manual Color Control
• To choose a specific color with the IRC-6: Press any number between
to choose your color.
To manually control the RGB percentage:
1. Press <MANUAL> on the IRC-6.
2. Press <R> (red), <G> (green), <B> (blue), or <UV>/<P> (UV) to choose
your color.
3. Press <+> or <–> to increase or decrease the percentage of each color.
NOTE: Only three colors can be used at once.
To set all LEDs to full intensity:
• Press <0> on the IRC-6.
Miscellaneous Operation
To adjust the output level of the Quad LEDs in manual color mode:
• Press <%> repeatedly on the IRC-6.
To adjust the strobe rate of the static color:
1. Press <STROBE> on the IRC-6.
2. Press <+> or <–> to increase or decrease the strobe rate.
3. Press <STROBE> again to turn off the Strobe effect.
To select a fading program:
• Press <FADE> on the IRC-6. Press it repeatedly to cycle through fading
programs.
To black out the lights:
• Press <BLACK OUT> on the IRC-6.
This will turn off all the lights until the button is pressed again.
NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the
remote does not respond when a button is pressed, try pressing <BLACK OUT>.
You may have inadvertently activated Black Out.
<0>–<9>
Page 13 of 18
Wash FX 2 User Manual Rev. 3
OPERATION
Master/Slave Mode
The Master/Slave mode allows a single Wash FX 2 product (the “master”) to control the actions of one or
more Wash FX 2 products (the “slaves”) without the need of a DMX controller. The master product will be
set to operate in either Stand-Alone mode or with the IRC-6, while the slave products will be set to operate
in Slave mode. Once set and connected, the slave products will operate in unison with the master product.
Configure the products as indicated below.
Slave products:
1. Press <MENU> repeatedly until 3Ch, 4Ch, 8Ch, or 28Ch shows on the display.
2. Press <ENTER> to accept.
3. Set the DMX address to d001.
4. Connect the DMX input of the first slave product to the DMX output of the master product.
5. Connect the DMX input of the subsequent slave products to the DMX output of the previous slave
product.
6. Finish setting and connecting all the slave products.
Master product:
1. Set the master product to operate in Stand-Alone mode or with the IRC-6.
2. Make the master product the first product in the DMX daisy chain.
• Configure all the slave products before connecting the master to the daisy chain.
• Never connect a DMX controller to a DMX string configured for Master/Slave
operation because the controller may interfere with the signals from the master.
• Do not connect more than 31 slaves to the master.
Wash FX 2 User Manual Rev. 3
Page 14 of 18
MAINTENANCE
5. MAINTENANCE
Product Maintenance
Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of
the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean
your lighting products at least twice a month. However, be aware that usage and environmental conditions
could be contributing factors to increase the cleaning frequency.
To clean the product, follow the instructions below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external
surface/vents.
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl
alcohol.
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surface.
7. Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
Do not spin the cooling fans using compressed air because it may damage them.
Page 15 of 18
Wash FX 2 User Manual Rev. 3
TECHNICAL
6. TECHNICAL SPECIFICATIONS
Dimensions and Weight
LENGTH WIDTH HEIGHT WEIGHT
12.2 in (310 mm) 5.5 in (140 mm) 9 in (230 mm) 5.8 lb (2.6 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
POWER SUPPLY TYPE RANGE VOLTAGE SELECTION
Switching (internal) 100 to 240 VAC, 50/60 Hz Auto-ranging
PARAMETER 120 V, 60 HZ 230 V, 50 HZ
Consumption 145 W 141 W
Operating Current 1.3A 0.6 A
Power linking current (products) 2 A (6 products) 2 A (12 products)
Fuse T 1 A, 250 V T 1 A, 250 V
POWER I/O U.S./WORLDWIDE UK/EUROPE
Power input connector IEC IEC
Power output connector Edison IEC
Power Cord plug Edison (U.S.) Local Plug
Light Source
TYPE COLOR QUANTITY POWER CURRENT LIFESPAN
LED
Quad-color
RGB+UV
18 6 W 2 A 50,000 hours
Photometrics
STROBE RATE ILLUMINANCE @ 2 M PWM FREQUENCY
0 to 25 Hz 1,795 lux (per pod) 78.126 Hz
Thermal
MAXIMUM EXTERNAL TEMPERATURE COOLING SYSTEM
104 °F (40 °C) Fan-assisted convection
DMX
I/O CONNECTOR CHANNEL RANGE
3-pin XLR 3, 4, 8 or 28
Ordering
PRODUCT NAME ITEM CODE UPC NUMBER
WASHFX2 07051437 781462217853
Wash FX 2 User Manual Rev. 3
Page 16 of 18
RETURNS
RETURNS
To get support or return a product:
• If you are located in the US, contact Chauvet World Headquarters.
• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
• If you are located in Benelux, contact Chauvet Europe BVBA.
• If you are located in France, contact Chauvet France.
• If you are located in Germany, contact Chauvet Germany.
• If you are located in Mexico, contact Chauvet Mexico.
• If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See www.chauvetdj.com
Germany, or Mexico
If you are located outside the US, UK, Ireland, Germany, France, Benelux, or Mexico,
contact your distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website www.chauvetdj.com
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request
Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
for distributors outside the US, UK, Ireland, Benelux, France,
for contact details.
.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
• Your name
• Your address
• Your phone number
•RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Page 17 of 18
Wash FX 2 User Manual Rev. 3
RETURNS
Contact Us
Chauvet World Headquarters
Chauvet Europe Ltd.
Chauvet Europe BVBA
Chauvet France
Chauvet Germany
Chauvet Mexico
General Information Technical Support
Address: 5200 NW 108th Ave. Voice: (844) 393-7575
Sunrise, FL 33351 Fax: (954) 756-8015
Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084 Website: www.chauvetdj.com
Address: Unit 1C Email: UKtech@chauvetlighting.eu
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK Website: www.chauvetdj.eu
NG16 6NT
Voice: + 44 (0) 17 73 511115
Fax : +44 (0) 1773 511110
Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu
9770 Kruishoutem
Belgium Website: www.chauvetdj.eu
Voice: +32 9 388 93 97
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France Website: www.chauvetdj.eu
Voice: +33 1 78 85 33 59
Address: Bruno-Bürgel-Str. 11
28759 Bremen
Germany Website: www.chauvetdj.eu
Voice: +49 421 62 60 20
Address: Av. de las Partidas 34 - 3B
(Entrance by Calle 2)
Zona Industrial Lerma Website: www.chauvetdj.mx
Lerma, Edo. de México, CP 52000
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support.
Outside the US, UK, Ireland, France, Germany, Benelux, or Mexico, contact the dealer of record.
Wash FX 2 User Manual Rev. 3
Page 18 of 18
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