Chamberlain MyQ, CIGBU Owner's Manual

CHAMBERLAIN® INTERNET GATEWAY USER’S GUIDE
Featuring MyQ® Technology
This User’s Guide will help you get the most from your Chamberlain® MyQ® enabled products when using a smartphone, tablet, or computer to monitor and control your garage door opener, gate operator, light controls, or other MyQ
enabled products.

1 CONNECT & CREATE

• See the “Chamberlain MyQ® Quick Start Guide” for instructions for the connection of your Chamberlain this step; you cannot create an account from a mobile device. Go to www.mychamberlain.com to create an account and connect the Internet Gateway.
• You must have a valid email address to create a Chamberlain your information and click submit, an email will be sent to you to confi rm your valid email address. If you do not get a confi rming email, check your spam email folder or try creating the account again, being careful to spell the email address correctly.
• When the Chamberlain will blink four times to indicate a correct power connection and reset of the Internet Gateway. After power up, the LEDs will indicate the status of the Chamberlain Gateway. Refer to the “tips” section for details regarding the LED indicators.
• If the GREEN LED is off after connecting the Chamberlain router, check the Ethernet cable connection to your router. It must be in the LAN port,
Blue LED
Internet Gateway to the Internet. You MUST use a computer for
MyQ® account. Enter
Internet Gateway powers up, the GREEN LED and BLUE LED
Internet Gateway to your
Green LED
(normally numbered 1 – 4). If the GREEN LED is still off, try another port on your router. If you still cannot get a solid GREEN LED, contact Chamberlain Support at technical.support@chamberlain.com or at 1-800-528-9131.
Technical
Internet
If you have additional questions or problems after reviewing
this User’s Guide, please contact Chamberlain
at: technical.support@chamberlain.com or at 1-800-528-9131.
®
Technical Support
1
REGISTER CHAMBERLAIN® INTERNET
2
GATEWAY & ADD DEVICES
Once you have successfully created your Chamberlain® MyQ® account, you must add the Chamberlain also be done from an internet enabled smartphone or tablet. See section 3 for downloading the MyQ
To add the Chamberlain
• In the www.mychamberlain.com website, add the Chamberlain
• Name the Chamberlain
• You can add MyQ
Once you click ADD you have 3 minutes to go to the garage door opener or device
Once a device is programmed, it will appear on the screen. You can then name the
Internet Gateway to the account. It is easy to do from a computer; this can
app and sections 5 and 6 for using the app.
®
Internet Gateway must be on continuously. If the GREEN LED is off, see
Section 1, Connect & Create. The Chamberlain internet connection for the website or phone to fi nd it.
Internet Gateway to your account, the GREEN LED on the
Internet Gateway must have an
Internet Gateway. Click on “Manage Places” to add the Internet Gateway. If this is the fi rst Chamberlain Internet Gateway connected to the account, the screen will already be at the step of “Register Gateway”. You will need the SERIAL NUMBER from the bottom label of the Internet Gateway. The serial number is a series of ten characters, 0 – 9 or a – f. Be sure to use the correct characters (e.g., a zero “0” instead of an “O”) and keep the character spacing correct (XXXX-XXX-XXX). If this is the second Chamberlain Internet Gateway to be added, just click on “Manage Places>Add New Place”. For instructions on how to complete this step with the MyQ
Home”). Click “Save and Close” to complete this step.
accessories from the “Manage Places” page, or you can download the MyQ add any MyQ
Internet Gateway (e.g., “123 Main Street” or “Home Sweet
devices like the garage door opener, gate operator, lights, or other
device from a smartphone or tablet. To add the garage door opener or
app, see sections 5 and 6.
app and
other devices, click on “Manage Places>Add New Device” and follow the steps.
and press it’s learn button. To add a gate operator ensure that the gate is closed. Give the operator an OPEN command. Within 30 seconds, when the gate is at the open limit press and release the reset button 3 times (on primary gate). The Chamberlain Internet Gateway will pair to the operator.
device (e.g., left garage door, table lamp, etc.).
2

3 GETTING A SMARTPHONE APP

If you have an older OS, the phone or tablet will not be able to locate the MyQ OS to be able to fi nd, download, and use the MyQ
Smartphone apps are available for Apple
• Apple
- Visit the Apple App Store
• Android™ smartphones and tablets
- Visit Google Play from your smartphone to download
• BlackBerry
- You can access your MyQ
- Bookmark this page for later use.
- The mobile website has the same functionality as the smartphone apps.
After the app is installed on your smartphone, you can add a new device to your account by following the instructions for your smartphone in Sections 5 – 6.
app. You may need to upgrade the phone’s
®
iPhone®, iPad®, and iPod Touch®
to download the MyQ
SM
from your Apple device
app (search for “MyQ” by The
app.
and Android™ devices:
Chamberlain Group, Inc.).
app (search for “MyQ” by The Chamberlain
the MyQ Group, Inc.).
®
, Windows, and other smartphones
opener, gate operator, and other MyQ
account to monitor and control your garage door
accessories on other smartphones by
pointing your phone’s browser to www.mychamberlain.com/mobile.
3
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