Chamberlain HE60R User Manual

Installation and operating instructions

for HomEntry garage door opener

Model HE60R

Chamberlain Australia Pty Ltd
Phone toll free 1800 638 234
Fax toll free 1800 888 121

Chamberlain New Zealand Ltd
Phone toll free 0800 637 546
Fax toll free: 0800 653 663

www.homentry.com.au

This manual contains IMPORTANT SAFETY information.

DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY.

0

Start by Reading These Important Safety Instructions

WARNING: Failure to comply with the following instructions may result in serious personal injury or

property damage.

• Read these instructions carefully and follow ALL instructions carefully

• The garage door opener is designed and tested to offer reasonable safe service provided
it is installed and operated in strict accordance with the instructions in this manual.

These safety alert symbols mean

instruction.

Read these instructions carefully.

Keep garage door balanced

garage door opener compensate for a
binding or sticking garage door. Sticking or
binding doors must be repaired. Garage
doors, door springs, brackets and their
hardware are under extreme tension and
can cause serious personal injury.

. Do not let the

Do not wear rings, watches or loose
clothing

garage door opener.

while installing or servicing a

WARNING

– a personal safety or property damage

The Protector System must be used for
all installations where the closing force
as measured on the bottom of the door is
over 400N (40kgf).

interfere with the proper operation of the
Safety Reverse System or damage the
garage door.

Excessive force will

After installation, ensure that the parts of
the door do not extend over public
footpaths or roads.

Disengage all existing garage door locks

To avoid serious personal injury from
entanglement,

remove all ropes, chains

and locks connected to the garage door

before installing the door opener.

to avoid damage to garage door.

Install the wireless wall control (or any
additional wall control)

in a location where

the garage door is visible, at a height of

Installation and wiring must be in
compliance with your local building and
electrical codes.

The safety reverse system test is very
important.

on contact with a 40mm obstacle placed on
the floor. Failure to properly adjust the
opener may result in serious personal injury
from a closing garage door.

Your garage door

MUST

reverse

Repeat the test
once a month and make any necessary
adjustments.

This opener should not be installed in a
damp or wet space.

Take care when operating the manual
release as an open door may fall rapidly
due to weak or broken springs, or being
out of balance.

The drive must not be used on a wicket

at least 1.5m and out of the reach of
children. The appliance is not intended
for use by young children or infirm
persons without supervision.

personal injury from a closing garage door
may result from misuse of the opener.

Permanently fasten the Warning Label
adjacent to the wall control in a Prominent
Place as a reminder of safe operating
procedures.

Serious

Activate opener only when the door is in
full view, free of obstructions and the
opener is properly adjusted. No one
should enter or leave the garage while
the door is in motion.

Do not allow children to play near the
door.

Disconnect electric power to the garage
door opener before making repairs or
removing covers.

door (door within a door)

SAVE THESE INSTRUCTIONS

Warning: If your garage has no service entrance door, a CM1702 outside quick release must be installed.
This accessory allows manual operation of the garage door from outside in case of power failure.

1

Carton Inventory

1

1. Instruction manual (this document)

2. Stop bracket collar

3. Clamp bracket

4. Release handle and cord

5. Remote controls (2)

6. Extension poles (2)

7. Weight bar

8. Bracket plate

9. Hardware bag

10. Warning Labels (2)

Tools Required

2

1. Ladder (or similar device to safely support door weight)

2. Adjustable wrench for U-bolts already installed on the door

3. 8mm socket, 10mm socket and 13mm extended socket
and socket wrench

4. 30mm socket extension (for minimum sideroom
installations)

5. Drill and 5.5mm drill bit

6. Philips screw driver

7. Marker Pen

2

Door Requirements

3

The maximum allowable door height is 3.5m with a maximum curtain area of 8m²
(door height in metres multiplied by the width in metres).
The maximum allowable door weight is 60kg.

Door area;
hxw=m

eg.2.5x3=7.5m

2

2

Typical side room installation

Ensure that there is at least 45mm from the edge of the curtain to the edge of the bracket. If the roller door
drums are on the edge of the curtain or are of small diameter additional clearance maybe required.

If the drums are more than 60mm from the curtain edge or of small diameter extension poles maybe
required.

Different drum and bracket types may result in the minimum side room clearance not being possible and
extension poles being required. Ensure there is a power point near the opener.

Minimum side room installation

3

4

Testing the door

Disable all locks and remove any ropes connected to
the garage door.

Complete the following test to ensure your door is well
balanced, and not sticking or binding:

• Lift the door to about halfway and then release it. The
door should remain suspended entirely by its spring.

• Raise and lower the door to discover if there are any
sticking or binding points.

• If your door spring does not hold the door in place or the

door binds or sticks, call a qualified door technician before
automating the door.

5

Installing the stop collar

SAFETY CHECK!

Is your door balanced?

YES (proceed to the

next step)

NO (Contact a garage

door service technician

before proceeding).

Non motorised side

• Install stop bracket collar on the opposite end to where
the opener is to be installed.

• Fit the stop bracket hard against the boss of the door

drum. Ensure the U-bolt holding the door shaft to the door

bracket is tightly secured.

SAFETY CHECK!

Is stop collar installed?

YES (proceed to the

NO (install the stop collar

before proceeding).

Installing the weight bar (provided)

6

• Place the weight bar in the centre of the door.

next step)

• Use a Pencil to mark the two hole positions.

• Drill two 5.5mm holes through the two marked position,

then place the weight bar on the inside of the door.

• Use the 5mm bolts, washers and nuts (provided) to

fasten the weight bar in place.

4

7

Preparing the Opener

Set Opener Position (Left or Right hand)

For left hand side installations
the wire jumper should be removed.

For right hand side installations
the wire jumper should be in place
(factory installed).

Attaching the Extension Poles (if required)

• Insert the extension poles into the gear.

• Align the extension pole holes with the gear holes.

• Using the supplied screws secure the extension poles.

Place the Opener in Manual Release mode.

• Pull the release cord down and across to
engage the ball into the cup.

The drive forks should now be able to be
moved manually.

NOTE: To re-engage the opener, pull the
release cord across and up.

Engaged

Operation Mode

5

Disengaged

Manual Release Mode

8

Installation steps

FOR RIGHT HAND INSTALLATIONS
(REFER SECTION 7, page 5)

• Ensure that the opener position jumper (wire connector) is

installed (refer Section 7, page 5).

• Place the opener in manual release mode (refer Section 7, page

5).

• Open the roller door fully. For safety, tie a rope around the door.

Ensure that the U-bolt on the left hand side of the door is

secure

.

• Mark the position of the door shaft on the right hand door bracket.

• Carefully remove the U-bolt on the right hand side, checking that
the spring tension inside the roller door is not being released.

• You will need assistance for the following steps. Slide or lift the
door shaft clear of the door bracket supporting the door weight
with a ladder or similar device. Then slip the opener over the shaft.

• The forks should engage either side of the support spoke.

• Typical installation: Place the door shaft back onto the door bracket
in the position that it was originally. Clamp the opener
to the door shaft with the supplied bracket plate, 8mm bolts and
nuts. Tighten sufficiently to fasten the opener firmly to the shaft i.e.
25Nm- 28Nm. Replace U-bolt and secure firmly.

Minimum side room installation: Place the opener and door shaft

onto the door bracket in the position that the door shaft was
originally. Clamp the opener to the door shaft through the door
bracket with the supplied bracket plate, 8mm bolts and nuts.
Tighten sufficiently to fasten the opener firmly to the shaft i.e.
25Nm-28Nm.

• Remove any ropes used.

SAFETY CHECK!

Are all brackets and door
fastening tightly secured?
YES (proceed to the next
step)

NO (Tighten any lose
fastners before
proceeding).

FOR LEFT HAND INSTALLATIONS
(REFER SECTION 7, page 5)

• Ensure that the opener position jumper (wire connector) is removed

(refer Section 7, page 5).

• Place the opener in manual release mode (refer Section 7, page 5).

• Open the roller door fully. For safety, tie a rope around the door.

Ensure that the U-bolt on the right hand side of the door is
secure.

• Mark the position of the door shaft on the left hand door bracket.

• Carefully remove the U-bolt on the left hand side, checking that
the spring tension inside the roller door is not being released.

• You will need assistance for the following steps. Slide or lift the
door shaft clear of the door bracket supporting the door weight
with a ladder or similar device. Then slip the opener over the shaft.

• The forks should engage either side of the support spoke.

• Typical installation: Place the door shaft back onto the door bracket
in the position that it was originally. Clamp the opener
to the door shaft with the supplied bracket plate, 8mm bolts and
nuts. Tighten sufficiently to fasten the opener firmly to the shaft i.e.
25Nm- 28Nm. Replace U-bolt and secure firmly.
Minimum side room installation: Place the opener and door shaft
onto the door bracket in the position that the door shaft was
originally. Clamp the opener to the door shaft through the door
bracket with the supplied bracket plate, 8mm bolts and nuts.
Tighten sufficiently to fasten the opener firmly to the shaft i.e.
25Nm-28Nm.

• Remove any ropes used.

6

Attach the Release Handle and Cord

9

• Thread one end of the rope through the hole in the top
of the red handle so “NOTICE” reads right side up as
shown.
Secure with an overhand knot at least 25mm from the
end of the rope to prevent slipping.

• Thread the other end of the rope through the loop of the

manual release cable.

• Adjust rope length so the handle is no higher than 1.8m
above the floor. Secure with an overhand knot. If the
door is greater than 2.5m in height the Release Cord
Extension kit accessory is required.

NOTE: If it is necessary to cut the rope, heat seal the cut
end with a match or lighter to prevent unraveling.

10

Operating the Manual Release

Take care when operating the manual release
as an open door may fall rapidly due to weak
or broken springs, or being out of balance.

To disengage the opener

Pull the release cord down and across to engage the
ball into the cup.
The door should now be able to be moved manually.

To re-engage the opener

Pull the release cord across and up.
The door can now be operated by the opener.

Pinning the Door

11

Use two metal self tapping metal screws provided to
hold the curtain to the door drum.

Note: A ballooning may delay the safety response and
can compromise your garage door security.

• Pull the release cord down Firmly to disengage the motor.
Once the door is closed pull the cord down firmly to
re-engage the opener.

Engaged Operation Mode

Free curtain

Disengaged
Manual Release Mode

Ballooning

Add fasteners here

• Try to manually open the door with the opener engaged. Any
excess door curtain may balloon out from the top of the
drum.

• To remedy any ballooning use a cordless drill or
socket to drive the self tapping metal screws provided 75mm
up from where the curtain leaves the roll. Secure these
through the curtain into the drum wheel at each end of the
curtain.

7

Door closed

Door can be
lifted

Door secure

Setting the Limits

12

The Travel Limits regulate the points at which the
door will stop when moving UP or DOWN. During the
SetUp procedure, the motor will run and operate the
door. The Opener must be fully installed on the door
and all installation steps completed before
proceeding.

Make sure the door is clear of obstruction.
Ensure your hands are away from any
moving parts before activating the door.

Position the door about half way and Engage the
motor. (Section 10 page 7).

Remove the Lens cover from the Opener.

Connect the Opener to a 240VAC Power Point and
Turn On.

SET TOP LIMIT

• Press and Hold the Black Limit button until the

orange indicator Led starts flashing slowly, and then
release. (Courtesy LEDs will go to low illumination).

• Press and Hold the Black Limit button, until the

door reaches the desired open position. If set too
high, adjust down using the Purple Learn button.
(Make sure there is enough room for your vehicle to
pass under).

SET BOTTOM LIMIT

• Press and Release the Green Start button, this sets
the UP limit and begins closing the door, once the
opener starts to move down, IMMEDIATELY Press
and Hold the Purple Learn button until the door
reaches the desired closed position, then release
button or momentary press to inch further.

SAVE AND TEST

• Press and Release the Green Start button, this sets
the DOWN position and begins opening the door to
the fully open position.

• Close and Open the door 3 or 4 times using the
Green Start button to confirm the limit settings.
Courtesy LEDs should now be fully illuminated.
Repeat the above procedure if necessary.

The Force Must

now be set in order to

complete your installation, see step 13.

Ensure Motor is Engaged

8

13

Setting the Force

The force, as measured on the closing edge of the door,
should not exceed 400N (40kg). If the closing force is
measured to more than 400N, the Protector System
must be installed. See Section 16.

The force setting regulates the amount of power
required to open and close the door.

• Door should be closed.

• Press the PURPLE button twice to enter opener into

Force Adjustment Mode. The indicator LED will flash
quickly (The Courtesy LEDs dim).

• Press the Green start button on the bottom of the

opener. The door will travel to the UP limit. Press the
Green start button again, the door will travel to the
DOWN limit. The indicator LED will stop flashing when
the force has been learned.

• The door must travel through a complete cycle, UP
and DOWN, in order for the force to be set properly.
If the opener cannot open and close your door fully,
examine your door to ensure that it is balanced

properly and is not sticking or binding.

Testing the Safety Reverse System

14

The safety reverse system test is important.

The garage door must reverse on contact with a 40mm
obstacle laid flat on the floor. Failure to properly adjust the
opener may result in serious personal injury from a closing
garage door. Operate the door in the down direction. The door

must reverse on the obstruction. If the door stops on the
obstruction, remove obstruction and repeat limit and force
setting, Sections 12 & 13, pages 8 & 9. Repeat test.

This test should be repeated monthly to ensure the safe operation of your opener.

Fixing Warning Labels

15

Once you have completed your installation and
successfully carried out the Safety Reverse System
Test outlined above. Install the warning labels
provided with your motor.

Ensure the risk of Entrapment label is installed
Adjacent to the release handle at height of less than
1800mm.

The WARNING label should be installed in a
prominent place near any fixed control.
Any fixed wall control or wireless door control should
be mounted at a height of no less than 1500mm out

of the reach of children.

Ensure the the instruction card concerning manual
release of the door is attached to the rope as detailed
in Section 9 page 7.

Read the safety instructions (page 1) for further
details concerning safety.

9

Install the Protector System™

16

(Safety Beams)

Install this accessory for all installations where the
closing force as measured on the bottom of the
door is over 400N (40kgf).

After opener has been installed and adjusted, The
Protector System™ accessory can be installed.

Instructions are included with this accessory.

The Protector System™ provides an additional
measure of safety against a small child being
caught under a garage door. It uses an infra-red

beam which, when broken by an obstruction, causes a
closing door to open and prevents an open door from
closing and is

homeowners with young children.

Note: The opener will automatically detect the protector

system when it is installed.
The Beams must be properly aligned or the door will not

close.
The Protector System can not be removed after it has

been installed and unobstructed for 5 minutes.
Removing the beams after this time will not allow the
door to close.

strongly recommended for

SAFETY FIRST!

Whilst Chamberlain have engineered
safety features into your garage door
opener, we urge you to consider fitting
Safety Beams to your new garage door
opener. In many countries these devices
are compulsory to prevent serious injury
or property damage. For your own peace
of mind and the safety of others we
recommend you install this inexpensive
safety device.

Complete instructions supplied with product.

17

Program your Opener & Remote

Please note your remote control (s) have already
been programmed into your operator.

Activate the opener only when door is in full view,
free of obstruction and properly adjusted. No one
should enter or leave garage whilst door is in
motion. Do not allow children to operate push
button(s) or remote(s). Do not allow children to
play near the door.

ADDING remotes using the “LEARN” Button

• Press and release the PURPLE “learn” button on the

opener. The orange indicator light will glow steadily
for 30 seconds.

• Within 30 seconds, press the button on your remote
control or (optional) wireless wall control.

• Release the button when the opener light blinks. It
has learned the code.

Delete ALL Remote Control Codes

(Please note this deletes all remotes and codes).
Press and hold the PURPLE learn button until the

orange indicator light goes out (approximately 9

sec).

10

Special Features

18

•

Multi function Control Panel
Connect white/red wire to the red quick connect
terminal and the white wire to the white quick
connect terminal.

• The Protector System™ (Safety Beams)
Connect both white wires to the white quick connect
terminal and both white/black wires to the grey quick
connect terminal.

19

Motorlift/ HomEntry Compatible
Accessories

1. Model 84330AML Single-Function Remote Control

2. Model 83335AML 3-Function Mini remote control

3. Model 84333AML 3-Function Remote Control

4. Model 8747AML Keyless Entry System

5. Model 770AML The Protector System

6. Model 845AML Control Panel

7. Model 75AML Illuminated Button

8. Model 760AML Outdoor Keyswitch

9. Model 1702AML Keyed Outdoor Emergency Release

CARE OF YOUR OPENER

When properly installed, your opener will provide high performance with minimal maintenance. The opener does
not require additional lubrication. Limit and Force Settings: These settings must be checked and properly set when
the opener is installed. Weather conditions may cause some minor changes in the door operation, requiring some
re-adjustments, particularly during the first year of operation. Refer to limit and force setting in Sections 12 & 13,
page 8 & 9. Follow the instructions carefully and repeat the safety reverse test after any adjustment.

Remote Control: Additional remotes can be purchased at any time. Refer to Accessories. Any new remotes must
be programmed into the opener. Remote Control Battery: The lithium batteries depending on use and local
conditions will last for up to 5 years. If transmission range decreases, replace the battery .

11

Troubleshooting

1. The opener doesn't operate from either the
GREEN start button or the remote controls:

• Does the opener have electric power? Plug a lamp into

the outlet. If it doesn't light, check the fuse box.

• Have you disabled all door locks? Review installation

instruction warnings on page 1.

• Is there a build-up of ice or snow under the door? The

door may be frozen to the ground. Remove any
restriction.

• The garage door spring may be broken. Have it

replaced.

2. Opener operates from the remote control, but not

from the wired wall control (optional accessory):

• Is the wall control lit? If not, reverse the two wires. If

the opener runs, check for a faulty wire connection at
the wall control, a short under the staples, or a broken
wire.

• Are the wiring connections correct? Refer to wired wall

control instructions.

3. The door operates from the GREEN start button

or wired wall control, but not from the wireless
wall control or remote control:

• If the wired wall control is installed and it is flashing,

ensure the Lock feature is off.

• Program the opener to match the remote control code.

(Refer to Section 17, page 10.) Repeat with all

remotes.

4. The remote control has short range:

• Change the location of the remote control in your car.

• Check to be sure the antenna on the bottom of the

opener extends fully downward.

• Some installations may have shorter range due to a

metal door, foil backed insulation, or metal garage
siding.

5. The garage door opens and closes by itself:

• Be sure that all remote control push buttons are off.

• If the wired wall control (optional accessory) is

installed, remove the bell wire from the wired wall
control terminals and operate from the GREEN start

button or remote control. If this solves the problem, the

wired wall control is faulty (replace), or there is an
intermittent short on the wire between the wired wall
control and the opener.

• Clear memory and re-program all wireless wall

controls and remote controls.

6. The door reverses and stops before opening
completely:

• Is something obstructing the door? Is it out of balance,

or are the springs broken? Remove the obstruction or
repair the door.

• Repeat the limit and force setting in Section 12 & 13,

pages 8 & 9 . Repeat safety reverse test after
adjustments (Section 14 page 9).

7. The door reverses for no apparent reason and
opener lights blink for 5 seconds after reversing:

• Check the Protector System (safety beams), if

installed. Correct alignment if the red light on the beam

is solid.

8. The door opens but won't close or reverses while
closing:

• Is something obstructing the door? Pull the manual

release handle. Operate the door manually. If it is
unbalanced or binding, call a trained door systems

• Repeat the limit and force setting in Section 12 & 13,
pages 8 & 9 . Repeat safety reverse test after
adjustments (Section 14 page 9).

• If The Protector System is installed check the beams,
both Red LEDs should be on.

9. The opener strains to operate door:

• The door may be out of balance or the springs may be
broken. Close the door and use the manual release to

disconnect the door. Open and close the door manually.
A properly balanced door will stay in any point of travel

while being supported entirely by its springs. If it does
not, disconnect the opener and call a trained door
systems technician.

10. The opener motor hums briefly, then won't work:

• Check that the door is not in manual release mode,
refer Section 10, page 7.

• The garage door springs may be broken. See above.

• If the problem occurs on the first operation of the

opener, door may be locked. Disable any door locks.

11. The opener won't operate due to power failure:

• Use the manual release handle to disconnect the door.
The door can be opened and closed manually. When
power is restored, re-engage the opener, refer Section
10, page 7.

12. Setting the limits manually:

a. Check that the opener position jumper is correct, refer
Section 7, page 5.
b. Press and hold the BLACK button until the orange
indicator light starts flashing slowly then release.
c. Press the BLACK button to move the door UP or the
PURPLE button to move the door DOWN until the door
reaches the desired UP limit. Ensuring there is enough
clearance for your vehicle.
d. Press the GREEN start button. This sets the UP limit
and begins closing the door. Immediately press either
the PURPLE or the BLACK button. The door will stop.
Adjust the desired DOWN limit using the BLACK and the
PURPLE buttons. Check to be sure the door is fully
closed without applying excessive pressure to the door
curtain. Press the GREEN start button. This sets the
DOWN limit and begins opening the door. NOTE: If
neither the BLACK or the PURPLE button is pressed,
the door will reverse off the floor and the DOWN travel
limit will be set automatically.
e. Open and close the door with the GREEN start button,
remote control or wall control 2 or 3 times.

• If the door does not stop in the desired UP limit or

reverses before the door stops at the DOWN limit.
Proceed to Setting the Force, Section 13, page 9. If the
door still does not stop at the desired limits is something
obstructing the door? Disengage the opener. Open and
close the door manually. If it is unbalanced or binding,
call a trained door systems technician.

• If the door stops at both the desired UP and DOWN

limits, proceed to Setting the Force.

12

MAINTENANCE OF YOUR OPENER

Once a Month:

• Repeat safety reverse test.
Make any necessary adjustments (see pages8&9).

• Manually operate door. If it is unbalanced or binding, call
for professional garage door service.

• Check to be sure door opens and closes fully.
Set Limits and/or Force if necessary.

SPECIFICATIONS HE60R

Input Voltage: 230-240VAC, 50Hz, 85W

Rated Load: 15Nm

Max.Pull Force: 450N

Max. Door Weight 60kg

Idle Current: less than 25mA @ 230VAC

Drive: DC gearmotor

permanent lubrication

OPERATION OF YOUR OPENER

Your opener can be activated by any of the following
devices:

• The green start button
Hold the button down until door starts to move.

• The Wall Control, Outside Keylock or Keyless
Entry System (if you have installed any of these
accessories).

• The Remote Control Transmitter or Wireless Wall

Control (84330AML)

Hold the push button down until the door starts to move.

When the Opener is activated by Remote Control, Green
Start Button or Wall Control:

• If open, the door will close. If closed, the door will open.

• If closing, the door will stop.

• If opening, the door will stop (allowing space for entry and
exit of pets and for fresh air).

• If the door has been stopped in a partially open or closed
position, it will reverse direction.

• If an obstruction is encountered while closing, the door
will reverse.

• If an obstruction is encountered while opening, the door
will reverse and stop.

• The optional Protector System™ uses an invisible beam
which, when broken by an obstruction, causes a closing
door to open and prevents an open door from closing. It
is STRONGLY RECOMMENDED for homeowners with
young children.

Max. Drum Rotations: 5

Memory Registers: 64

Operating Frequency: 433.92MHz

SPECIAL NOTE: Chamberlain strongly recommends that the
protector system be installed on all garage door openers.

Allow a 15 minute cooling period after 4 minutes of
continuous operation of the opener.

Opening the Door Manually:
Door should be fully closed if possible. Weak or broken
springs could allow an open door to fall rapidly.
Property damage or serious personal injury could
result.

The door can be opened manually by pulling the release
cord down and across to engage the ball into the cup.
To re-connect the door, pull the release cord across and up
to engage the opener .

The Opener Light Will Turn On:

• when opener is initially plugged in;

• when the power is briefly interrupted;

• when the opener is activated.

• The light turns off automatically after 2-1/2 minutes.

13

CHAMBERLAIN LIMITED WARRANTY
HomEntry HE60R
Roller Door Operator

Chamberlain Australia Pty Limited / Chamberlain New Zealand
Limited (Seller) warrants to the original purchaser of the
Chamberlain HE60R Roller Door Operator (Unit) that it is free
from defects in material and/or workmanship for a period of 2
YEARS from the date of first purchase from the Seller

Please retain your proof-of-purchase in the unlikely event you
require warranty service.
If, during the limited warranty period, the Unit fails due to defects in
materials or workmanship Chamberlain will, provided the defective
part or Unit is returned freight and insurance prepaid and well
packaged to the nearest Chamberlain office or authorised installer,
undertake to repair or, at its option, replace any defective part or
Unit and return it to the Buyer at no cost. Repairs and replacement
parts are warranted for the remaining portion of the original warranty
period.
Limited warranty on motor
Chamberlain will furnish a replacement motor free of charge, if it is
found to be defective. Labour costs may apply.
Where the Unit has been installed by an authorised installer,
Chamberlain will furnish replacement parts free of charge through
the authorised installer. A service fee for on-site service may apply.
In-warranty service
During the warranty period, if the product appears as though it may
be defective, call our toll free service before removal of the unit. A
Chamberlain technician will diagnose the problem and promptly
supply you with the parts for “do-it-yourself” repairs, or provide you
with shipping instructions for a factory repair or replacement. If an
authorised installer installed your unit you must call them for prompt
on-site service.

If our service centre determines that a warranty claim has been
made in respect of a failure or defect arising under out of any
exclusion set out below, we may charge you a fee to repair and/or
return the Unit to you.
Exclusions
This warranty does not cover any failure of the Unit due to:

1. non-compliance with the instructions regarding installation,
operation, maintenance and testing of the Unit or of any product
with which the Unit is used.

2. any attempt to repair, dismantle, reinstall or move the Product to
another location once the Product is installed by any person other
than an authorised installer.

3. tampering, neglect, abuse, wear and tear, accident, electrical
storm, excessive use or conditions other than normal domestic use.
This warranty does not cover any problems with, or relating to, the
garage door or garage door hardware, including but not limited to
the door springs, door rollers, door alignment or hinges, any
problems caused by electrical faults, replacement of batteries or
light bulbs or labour charges for reinstalling a repaired or replaced
Units.

Liability – Australia only

Under no circumstances shall the Seller be liable for
consequential, incidental or special damages arising in
connection with the use, or inability to use, the Unit. In no
event shall the Seller's liability for damages or injury arising
from breach of law or contract or for negligence, exceed the
cost of repairing or replacing the Unit or refunding the
purchase price of the Unit.
Under Division 2 Part V of the Trade Practices Act, 1974,
certain warranties and conditions (Implied Terms) are implied
into contracts for the supply of goods or services if the goods
or services are of a kind ordinarily acquired for personal,
domestic or household use or consumption. Liability for
breach of those Implied Terms cannot be excluded or limited
and the limitations and exclusions above do not apply to the
Implied Terms.
Except for the Implied Terms and the warranties set out
above, the Seller excludes all warranties and conditions
implied by statute, at law, in fact or otherwise.

Liability – New Zealand only

Except as set out in the Fair Trading Act 1986 and the
Consumer Guarantees Act 1993:

(a) all other guarantees, warranties and representations in
relation to the Unit or its supply are excluded to the extent
that the Seller can lawfully exclude them; and
(b) under no circumstances shall the Seller be liable for
consequential, incidental or special damages arising in
connection with the use, or inability to use, the Unit, other
than those which were reasonably foreseeable as liable
to result from the failure.

NOTE: We request that you attach your sales docket or
invoice to this manual to enable you to establish the date of
purchase in the unlikely event of a service call being made.
Chamberlain reserves the right to change the design and
specification without prior notification. Some features or
accessories may not be available in certain markets or areas.
Please check with your distributor.

Chamberlain service centres:
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121

New Zealand
Auckland phone [phone]
Phone toll free 0800 637 546
Fax toll free 0800 653 663

114A3557B

C

, 2008 Chamberlainanz

www.homentry.com.au