Garage Roller Door Opener
Installation and Operating Instructions
Owners Copy: Please keep these instructions for future reference
This manual contains IMPORTANT SAFETY information
DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY
chamberlaindiy.com.au
chamberlaindiy.co.nz
CR650EVO
chambrlaindiy.com.au
chamberlain.co.nz
1
CONTENTS PAGE
SAFETY INSTRUCTIONS . . . . . . . .1
CARTON INVENTORY . . . . . . . . . .2
TOOLS REQUIRED . . . . . . . . . . . .2
DOOR REQUIREMENTS . . . . . . . .2
PREPARE & TEST THE DOOR . .3-4
INSTALLATION . . . . . . . . . . . . . .5-6
CONNECT ELECTRIC POWER . . .6
ADJUSTMENT . . . . . . . . . . . . . . .7-8
INSTALL THE PROTECTOR
SYSTEM . . . . . . . . . . . . . . . . . . . . .9
WIRELESS PROGRAMMING . . . .10
MAINTAINING YOUR OPENER . . 11
CARE OF YOUR OPENER . . . . . 11
OPERATION OF YOUR OPENER 11
SPECIFICATION . . . . . . . . . . . . . .11
REPLACEMENT BATTERIES IN
REMOTES . . . . . . . . . . . . . . . . . . .12
ACCESSORIES & WIRING . . . . . .13
DIAGNOSTIC CHART . . . . . . .14-15
TROUBLESHOOTING . . . . . . . . .16
WARRANTY . . . . . . . . . . . . . . . . .17
WARRANTY REGISTRATION . . .18
The opener must not be used on a wicket
door (door within a door).
The Protector SystemTMmust be used for all
installations where the closing force as
measured on the bottom of the door is over
400 N (40 kgf). Excessive force will interfere
with the proper operation of the safety reverse
system or damage the garage door.
After installation, ensure that the parts of
the door do not extend over public
footpaths or roads.
Install the wireless wall control (or any
additional wall control) in a location where
the garage door is visible away from
moving parts, at a height of at least 1.5 m
and out of the reach of children. Do not
allow children to operate push button(s) or
transmitter(s). Serious personal injury from a
closing garage door may result from misuse of
the opener.
Permanently fasten the Warning Labels in
prominent places, adjacent to wall controls
and manual release mechanisms as a
reminder of safe operating procedures.
Activate opener only when the door is in
full view, free of obstructions and the
opener is properly adjusted. No one should
enter or leave the garage while the door is
in motion.
Do not allow children to play near the door,
or with door controls.
If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid hazard.
Disconnect electric power and battery to
the garage door opener before making
repairs or removing covers.
KEEP THESE INSTRUCTIONS
WARNING
•
Failureto complywiththefollowinginstructionsmayresultinseriouspersonalinjuryorpropertydamage.
• Read and follow all instructions carefully.
• The garage door opener is designed and tested to offer safe service provided it is installed and
operated in strict accordance with the instructions in this manual.
T
hese safety alert symbols mean WARNING : A possible risk to personal safety or
property damage exists.
NOTE: If your garage has no service entrance door, a 1702AML outside quick release must be installed.
This accessory allows manual operation of the garage door from outside in case of power failure.
K
eep garage door balanced. Do not let the
g
arage door opener compensate for a binding or
s
ticking garage door. Sticking, binding or
unbalanced doors must be repaired before
installing this opener.
Do not wear rings, watches or loose clothing
while installing or servicing a garage door opener.
Wear gloves and suitable protective clothing
where appropriate.
Frequently examine the door installation, in
particular cable, springs and mountings for signs
of wear, damage or imbalance. Do not use if
repair or adjustment is needed since springs and
hardware are under extreme tension and a fault
can cause serious personal injury.
To avoid serious personal injury from
entanglement, remove all ropes, chains and
locks connected to the garage door before
installing the door opener.
Installation and wiring must be in compliance
with your local building and electrical codes.
The safety reverse system test is very
important. Your garage door MUST reverse on
contact with a 40 mm obstacle placed on the floor.
Failure to properly adjust the opener may result in
serious personal injury from a closing garage
door. Repeat the test once a month and make
any necessary adjustments.
This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capablities, or lack of experience and
knowledge, unless they have been given
supervision or instruction concerning use of the
appliance by a person responsible for their safety
.
Automatic Drive - Keep away from the area of
the door as it may operate unexpectedly.
This opener should not be installed in a damp
or wet space exposed to weather.
START BY READING THESE IMPORTANT SAFETY INSTRUCTIONS
1. Instruction manual (this document)
2. Stop collar
3. Clamp bracket
4. Release handle, cord and risk of entrapment card
5. Hand Held Remotes (2)
6. Car Visor Remote
7. Hardware bag
8. Weight bar
9. Clamp plate
10. Warning label and risk of entrapment label
11. Opener
C
ARTON INVENTORY
1
11
TOOLS REQUIRED
2
1. Ladder
2. Adjustable wrench for U-bolts already installed
on the door
3
. 8 mm socket, 10 mm socket and 13 mm extended
socket and socket wrench
4. 300 mm socket extension (for minimum side-room
installations)
5
. Drill and 5.5 mm drill bit
6. Philips-head screwdriver
7. Rope (not shown)
8. Door stand or similar device to safely support door
(not shown)
DOOR REQUIREMENTS
3
Ensure that there is at least 45 mm from the edge of the curtain to the edge of the bracket. If the roller door
drum is on the edge of the curtain or is a smaller diameter, additional clearance may be required.
If the drum is more than 60 mm from the curtain edge or of a smaller diameter, an extension pole kit
may be required (section 10).
Different drum and bracket types may result in the minimum side room clearance not being possible and
extension poles being required. Ensure there is a power point near the opener.
95 mm
95 mm
Minimum distance from
edge of curtain to edge of
door bracket 45 mm
Independent
clamping method
Direct clamping
method
The maximum allowable door height is 4.5 m. With a maximum curtain area of 16 m²* (door height in metres
multiplied by the width in metres). The door must be spring balanced.
*The Protector System™ (IR Beams) must be installed if the force at the edge of the closing door exceeds
400 N (40 kgf). Door axle diameter must not exceed 35 mm.
2
T
ESTING THE DOOR
4
Complete the following test to ensure your door is well
balanced, and not sticking or binding:
• Disable all locks and remove any ropes connected to the
garage door.
•
Lift the door to about halfway and then release it. The
door should remain spring balanced.
• Raise and lower the door to determine if there are any
sticking or binding points (20 kgf is the absolute maximum
allowable to raise or lower the door in any position).
• If your door does not hold in place or the door binds or
sticks, call a qualified door technician before installing the
opener.
Non opener side
Opener side
• Install the stop collar on the opposite end to where
the opener is to be installed.
• Fit the stop collar hard against the boss of the door
drum. Ensure the U-bolt holding the door shaft to the door
bracket is tightly secured.
INSTALLING THE STOP COLLAR
5
• Place the weight in the centre of the door (as shown).
• Use a pencil to mark the two hole positions.
• If the door curtain does not have a handle you will need
to drill two 5.5 mm holes through the two marked
positions, then place the weight bar on the inside of the
door.
• Use the bolts, washers and nuts (provided) to
fasten the weight bar in place.
NOTE: If the door has a lifting handle, remove the
handle, nuts & bolts. Place weight bar over the
handle holes, insert extended bolts through the
weight bar & fasten handle back in place.
INSTALLING THE WEIGHT BAR (PROVIDED)
6
3
SAFETY CHECK!
Is the stop collar
installed?
YES: proceed to the next
step
NO: install the stop collar
before proceeding
PINNING THE DOOR
Note: A ballooning door may delay the safety reversal
response and can compromise garage door security.
• To remedy any ballooning place self tapping metal screws
or rivets where the curtain leaves the roll.
• After determining the correct fastener location as shown, lift
the door approximately half a turn from the closed position
to allow access for drilling.
• Secure a metal screw through the curtain into the drum
wheel at each end of the roll (2 screws provided).
Free curtain
Ballooning
Add fasteners here
Door closed
Door can be
lifted
Door secure
R
elease cable
Rope
M
anual release
warning label
Release handle
Overhand knot
D
OWN Arrow
b
utton
UPArrow
b
utton
L
earn
b
utton
Learn Limits
button
THE RELEASE HANDLE & CORD
• Thread one end of the rope through the hole in the top
of the red release handle so that “NOTICE” reads
right side up as shown.
• Secure with an overhand knot at least 25 mm from the
e
nd of the rope to prevent slipping.
• Thread the other end of the rope through the loop of
the manual release cable.
•
Adjust rope length so the handle (when installed) will
be no higher than 1.8 m above the floor. Secure with
an overhand knot. If the door is greater than 2.5 m in
height the release cord extension kit accessory is
required.
NOTE: Final adjustment of handle height should be
completed after the opener is installed. If it is
necessary to cut the rope, heat seal the cut end to
prevent unravelling.
7
Pulldown
FIRMLY
c
l
i
c
k
9
4
To disengage the opener
Pull the release cord down firmly,
(opener will make a clicking noise).
To re-engage the opener
Pull the release cord down firmly,
(opener will make a clicking noise).
Disable all locks and remove any ropes connected to the garage door.
Take care when operating the manual release as an open door may fall rapidly due to weak or
broken springs, or being out of balance.
OPERATING THE MANUAL RELEASE
8
5
Release cable
Rope
Manual Release
Warning Label
Release handle
Overhand knot
E
xtension pole
Reinforcing Brace
Optional accessory not provided
N
OTE: Almost all garage doors do not require
extension poles. If you require extension poles
please call Chamberlain Customer Service on
AUS - 1800 665 438 or NZ - 0800 653 667 and we
will provide the extension pole kit.
•
Insert the extension poles into the gear.
• Align the extension pole holes with the gear holes.
• Using the screws provided, secure the extension
poles.
• Align the holes of the reinforcing brace with the two
holes as shown and fix in place using the screws
provided.
ATTACHING EXTENSION POLES (IF REQUIRED)
1
0
LEFT / RIGHT HAND INSTALLATION
11
LEFT
(handing must be
changed during limit
setting, section 13)
RIGHT
(factory
default
setting)
Inside garage looking out
6
I
NSTALLATION PROCEDURE
NOTE: The opener can be installed on either side
of the door. The following instructions are for
RIGHT HAND INSTALLATIONS (as illustrated i.e.
inside the garage looking out). For left hand
installations, reverse the instruction terminology
(eg LEFT for RIGHT etc).
Preparation:
• Place the opener in manual release mode (refer
section 8).
• Open the roller door fully. For safety, tie a rope
around the door.
• Ensure the door axle U-BOLT and door mounting
bracket on the left hand side (non opener side) are
securely fastened.
• Support the door with a door stand or similar device
to safely support the door.
• Mark the position of the door shaft on the right hand
door bracket (for reassembly purposes).
• While the door is supported, remove the right hand
axle U-Bolt and door mounting bracket from the wall.
Install the opener:
• Slide the opener over the door axle and engage the
drive legs into the door drum wheel, either side of a
spoke. Extensions may be necessary (refer section
10).
• Refit the door mounting bracket to the wall. If the
door bracket needs to be relocated due to opener
width, refer section 3.
• Clamp the opener on the door axle and door bracket
in the marked position using the clamp assembly
supplied (tighten to 25 – 28 Nm).
• If side room exceeds 95mm clamp independently to
the door axle as illustrated in section 3.
• Remove all ropes and the support stand.
• Check the operation of the door in manual mode by
raising and lowering by hand. It should operate
smoothly without sticking or binding. The disengage
handle should already be attached less than 1.8m
above the floor (refer section 7).
Connect the power:
• Position the power cable away from the door curtain
and any moving parts.
• Plug the opener into a nearby power point and turn
ON.
• The opener courtesy LEDs should turn ON.
• The opener must now be programmed for:-
• DOOR TRAVEL LIMITS (Section 13)
• RIGHT OR LEFT HAND OPERATION (Section 13)
• FORCE SETTING (Section 14
)
Rope
Ladder
R
ope
Ladder
Tighten to
25-28 Nm
12
D
o not allow people to walk under or
around the door during the installation
process as serious injury can occur.
7
SETTING THE LIMITS FOR RIGHT OR LEFT HAND OPERATION AND FORCE
Travel limits set how far your door goes up and down. Your opener must be configured correctly for right or left
hand installation to operate correctly, if not the door will rotate in the reverse direction.
N
OTE: The HandyLift Plus CR650EVO opener is factory configured for right hand installation.
13
P
ress and hold
u
ntil
FLASHING
L
ED
Press & release to accept
selected hand.
If required: Use DOWN button to adjust
Press and hold to drive
door up to open
Press and hold to drive
door down to closed
If required: Use UP button to adjust
Activate door to open
Close the door to test limits
Orange
LED ON &
Courtesy LEDS
on Dim
Motor will make a click &
FULL BRIGHT courtesy
LEDs will turn on
Right bank
will light up
(IF REQUIRED)
T
o change
p
ress and hold
until correct
bank lights up
Left bank
will light up
for Left hand
installation
C
l
i
c
k
Press & release to set the
UP limit
Press & release to set the
DOWN limit
The opener will operate during this procedure. Make sure the door is clear of obstruction.
E
nsure your hands are away from any moving parts before activating the door.
Setting right or left hand operation:
• Ensure the door is positioned halfway and the opener
i
s engaged.
• Turn the power ON. After 2 seconds the Courtesy
LEDs will turn on.
• Press and hold the black (Limit) button until the
orange indicator LED starts flashing, and then
release. Either right or left courtesy LEDs will light
up.
• For right hand installations, the right side bank of
LEDs must light up, and for left hand installations,
the left hand bank must light up.
• If the incorrect bank of LEDs is illuminated, simply
press the Yellow learn button until the opposite bank
lights up.
• Press and release the Black limit set button to
accept hand. UP button will flash.
Setting the open (UP) limit:
• Press and hold the “UP” button, until the door
reaches the desired open position, and then release.
You can adjust the door by using the DOWN button
and UP button to adjust as necessary. Make sure
there is enough room for your vehicle to pass under.
• Press and release the Black limit set button to
acknowledge the Up position.
• Courtesy light flashes twice and DOWN button will
flash.
Setting the bottom (DOWN) limit:
• Press and hold the “DOWN” button until the door
reaches the desired closed position. If the door
closes too hard against the floor, use the UP and
DOWN button to adjust.
• Press and release the Black limit set button to
acknowledge the down position.
• Courtesy light flashes twice and UP button will flash.
Setting the FORCE:
• Press and release the UP button. The door will travel
to the UP limit and the DOWN button will flash.
• Press and release the DOWN button. The door will
travel to the DOWN limit.
• The indicator LED will stop flashing indicating the
force has been learned.
NOTE: The courtesy LEDs will go out after 2.5
min.
• The door must travel through a complete cycle, UP
and DOWN, in order for the force to be set properly.
If the opener cannot open and close your door fully,
inspect your door to ensure that it is balanced
properly and is not sticking or binding.
8
Wall control, or
wireless pushbutton
no lessthan 1.5 m
Handle shouldbe
less than1.8 m
<1.8 m
>1.5 m
Once you have completed your installation and
successfully carried out the safety reverse system
test (outlined above), install the warning labels
provided with your opener as shown.
The risk of entrapment label must be installed
adjacent to the release handle at a height of less than
1.8 m from the floor.
The WARNING label must be installed in a prominent
place near any fixed control.
Any fixed wall control or wireless door control must be
mounted at a height of no less than 1.5 m out of the
reach of children.
Ensure the manual release instruction card is
attached to the rope as detailed in section 7.
Read the safety instructions (page 1) for further
details concerning safety.
FIXING WARNING LABELS
O
perate the door in the down direction. The door must
reverse upon contact with the obstacle. If the door
stops on the obstacle, remove obstacle and repeat
limit and force setting (refer section 13).
Repeat test of the safety reverse system.
14
40 mm Test obstacle
40 mm
15
T
ESTING THE SAFETY REVERSE SYSTEM
The safety reverse system test is important.
The garage door must reverse on contact
with a 40 mm obstacle laid flat on the floor.
F
ailure to properly adjust the opener may result in
serious personal injury from a closing garage
door.
STANDARD INSTALLATION COMPLETE
9
NOTE: This accessory must be used for all
installations where the closing force as measured
o
n the bottom of the door is over 400 N (40 kgf).
A
fter the opener has been installed and adjusted, the
Protector System™ accessory can be installed.
Instructions are included with this accessory.
The Protector System™ provides an additional
measure of safety against a small child or animal
being trapped under a garage door. It uses an infra-
red beam, which when broken by an obstruction,
causes a closing door to open and prevents an open
door from closing and is strongly recommended for
homeowners with young children.
16
SAFETY FIRST!
Whilst Chamberlain have engineered safetyfeaturesintoyourgaragedoor opener, we urge you to consider fitting
IR Beams to your new garage door opener. In many countries these devices are compulsory to assist in
preventing serious injury or property damage. For your own peace of mind and the safety of others please install
this inexpensive safety device.
Door may operate unexpectedly, therefore do not allow anything to stay in the path of the door.
INSTALL THE PROTECTOR SYSTEM™ (IR BEAMS) OPTIONAL ACCESSORY
Timer to close feature (TTC)(requires the Protector SystemTMto be installed)
The Timer-to-close feature allows the door to automatically close after a specified time period. Prior to the door
closing, the garage door opener lights flash for 8 seconds before the door begins to close.
If the door encounters an obstruction while closing, the opener will make a second attempt to close the door. If
an obstruction occurs on the second attempt, the garage door opener will open, stop and WILL NOT close until
the obstruction has been cleared and the opener has been operated again.
NOTE: The Protector SystemTMMUST be installed and operating for 5 minutes to enable this feature.
Installing and adjusting:
• Turn the opener off
• Install the Protector SystemTMusing the brackets, wires and instructions provided with the product. Twist the
two white (only) wires together and terminate them into the white (2) terminal. Twist the two white/black wires
together and terminate them into the grey (3) terminal.
• Turn the opener on
With the door at the down limit, press and hold DOWN
arrow until orange LED starts blinking.
Yellow LEARN button is used to cycle through the
TTC settings:
1 x long blink = TTC OFF
1 x short blink = TTC 1 min
2 x short blink = TTC 5 min
3 x short blink = TTC 10 min
Press black rectangle button to set and exit.
Auto close is NOT recommended for households with young children.
Up
Down
Yellow
Learn
Button
Black
Learn
Button
ENABLING THE PROTECTOR SYSTEM: (Factory default – IR beams are not enabled.)
With the Protector System installed, enabled the IR Beams using the following process.
• TURN OFF the mains power and ensure any battery backup is also disconnected.
• PRESS and HOLD both the UP and DOWN arrow buttons.
• TURN ON the mains power to the operator.
• HOLD both arrows until the courtesy lamp flashes TWICE and remains ON.
The Protector System is now activated. Checks IRs operate correctly.
10
W
IRELESS PROGRAMING (OPTIONAL ACCESSORIES)
NOTE: Transmitter(s) supplied with your opener are factory programmed.
Activate the opener only when the door is in full view, free of obstruction and properly adjusted.
No one should enter or leave garage whilst the door is in motion. Do not allow children to operate
push button(s) or transmitter(s). Do not allow children to play near the door.
F
ix any wall control at a height of at least 1.5 m and within sight of the door but away from any
moving parts.
Press LEARN
LED will FLASH
TO ADD Transmitters
Press and hold down the desired
Button.
Press LEARN for 9 seconds
TO DELETE ALL REMOTES
LED on WILL TURN ON
After 9 seconds all remotes
are deleted and LED will go
out.
Release LRN button when
Courtesy LEDs
flashes once
OR
ADDING transmitters using the LRN “LEARN”
button
• Press and hold down the transmitter button you wish
to program to the opener.
• The orange LED on the opener will flash to indicate
it is receiving signal from the transmitter.
• Press and release the “LRN” button.
• The courtesy LEDs will flash once.
• Ensure the door is clear of obstruction, then test the
transmitter.
Deleting ALL transmitter codes
NOTE: This deletes all transmitters and codes
• Press and hold the LRN learn button until the orange
indicator light goes out (approximately 9
sec).
17
11
MAINTENANCE OF YOUR OPENER
Once a Month:
• Repeat safety reverse test.
Make any necessary adjustments
(section 13).
• Manually operate door. If it is unbalanced or
binding, call for professional garage door
service.
• Check to be sure door opens and closes fully.
Set limits and/or force if necessary.
SPECIAL NOTE: Chamberlain strongly recommends that the Protector SystemTMbe installed on all garage door openers.
CARE OF YOUR OPENER
When properly installed, your opener will operate
w
ith minimal maintenance. The opener does not
require additional lubrication.
Limit and Force Settings: These settings must be
checked and properly set when the opener is
i
nstalled. Weather conditions may cause some
minor changes in the door operation, requiring
some re-adjustments, particularly during the first
year of operation. Refer to limit and force setting in,
section 13.
Follow the instructions carefully and repeat the
safety reverse test after any adjustment.
Transmitter: Additional transmitters can be
purchased at any time. Refer to Accessories. Any
new transmitters must be programmed into the
opener.
Transmitter battery: If transmission range
decreases, replace the battery.
SPECIFICATIONS HANDYLIFT PLUS CR650EVO
Input Voltage: 230-240 VAC, 50 Hz, 110 W
Rated Load: 25 Nm
Max.Pull Force: 500 N @ O300 mm
Max. door weight: 80 kg
Max. lift under spring tension: 20kg
Max. door area: 16.0 m
2
Standby Power: <1 Watt
Drive: DC gearmotor permanent
lubrication
Max. Drum Rotations: 4
1/
2
Memory Registers: 64
Operating Frequency: 433.30/433.92/434.54 MHz
O
PERATION OF YOUR OPENER
Your opener can be activated by any of the following
d
evices:
• Opener Control Panel: UP & DOWN buttons
•
Remote Control Transmitter: hold the button down
until the door starts to move.
• The Outside keyswitch or keyless
entry system (if you have installed any of these
accessories).
When the opener is activated:
• If open, the door will close. If closed, the door will open.
• If closing, the door will stop.
• If opening, the door will stop (allowing space for entry
and exit of pets and for fresh air).
• If the door has been stopped in a partially open or
closed position, it will reverse direction.
Obstruction behaviour:
• If an obstruction is encountered while closing, the door
will reverse.
• If an obstruction is encountered while opening, the door
will reverse and stop.
• The optional Protector System™ uses an invisible beam
which, when broken by an obstruction, causes a closing
door to open and prevents an open door from closing. It
is STRONGLY RECOMMENDED for homeowners with
young children.
Opening the door manually:
The door can be opened manually by pulling the
release cord down firmly.
To re-engage the door, pull the release cord down firmly.
The opener light will turn on:
• when opener is initially plugged in;
• when the power is briefly interrupted;
• when the opener is activated.
• when IR Beams are triggered with the door in the
Open position.
(the light turns off automatically after 2-1/2 minutes.)
MAINTENANCE AND CARE OF YOUR OPENER
Door should be fully closed if possible.
Weak or broken springs could allow an
open door to fall rapidly. Property damage
or serious personal injury could result.
12
Battery of the remote control:
T
he batteries in the remote have an extremely long life.
If the transmission range decreases, the batteries must be replaced. Batteries are not covered by the warranty.
Replacing battery (CR2032):
REPLACE BATTERIES IN REMOTES
1
2
V
D
C
Pb Cd Hg
To prevent SERIOUS INJURY OR DEATH: observe the following instructions for the battery
- NEVER allow small children near batteries.
- If battery is swallowed, immediately notify doctor.
-
Danger of explosion if battery is replaced improperly.
- Replacement only by identical or equivalent type.
- Dispose of old battery properly. Batteries should not be treated as household waste. All consumers
are required by law to dispose of batteries properly at the designated collection points.
- Never recharge batteries that are not meant to be recharged.
- Do not short-circuit batteries or take them apart.
- If necessary, clean contacts on batteries and contacts
before loading.
- Never expose batteries to excessive heat such as sunshine, fire or the like!
18
To replace battery for optional remote control transmitters - , E940C, use a screwdriver blade to pry
open the case as shown. Insert new battery positive side up.
To replace battery for E950C, turn remote control around and open the case with a screwdriver. Lift
cover and lift control board below. Slide battery to one side and remove. Observe polarity of battery!
Assemble again with a new battery in reverse process.
13
1
2
5
4
3
ACCESSORIES
1
. Model E940C 1 Channel transmitter
2. Model E950C 2 Channel mini transmitter
3. Model E840C Wireless Keypad
4. Model 1702AML Outside quick release
5
. Model 774AML The Protector System
TM
(
IR Beams)
19
rx
white/black
white
white/black
white
Keyswitch or
push button
com
no
TYPICAL WIRING DIAGRAM - Information for Service Personnel
20
14
DIAGNOSTIC UP DOWN SYMPTOM POSSIBLE CAUSE POSSIBLE RESOLUTON
CODE ARROW ARROW
1-1 1 FLASH 1 FLASH
The garage door opener will The Protector System is not Check the Protector System is
not close and the lights will
flash
installed, connected, or installed and aligned correctly,
wires may be cut both LEDs are ON with no
obstruction between the beams.
1-2 1 FLASH 2 FLASHES
The garage door opener will The Protector System wire Check the Protector System is
not close and the lights will shorted or reversed installed and aligned correctly,
flash both LEDs are ON with no
obstruction between the beams.
1-3 1 FLASH 3 FLASHES
Wall mounted door control The wires for the door control Check the door control wiring is
will not function are shorted or the door correct
control is faulty
1-4 1 FLASH 4 FLASHES
The garage door opener will Misaligned or obstructed Check the Protector System is
not close the door and the Protector System installed and aligned correctly,
lights flash both LEDs are ON with no
obstruction between the beams.
1-5 1 FLASH 5 FLASHES
The garage door opener clicks Internal fault Contact service centre
but no movement
The opener runs approximately Communication error to Contact service centre
150-200 mm and stops and/or
reverses
travel module
Your garage door opener is programmed for self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes.
DIAGNOSTIC CHART
TM
TM
TM
TM
TM
TM
2-1 2 FLASHES 1 FLASH
The garage door opener will not PCB memory corrupt Reset opener by turning the mains
OFF for 20 seconds
Retest Opener
operate
2-2 2 FLASHES 2 FLASHES
The garage door opener will not Reset opener by turning the mains
OFF for 20 seconds
Retest Opener
operate
2-3 2 FLASHES 3 FLASHES
The garage door opener will not
operate in battery mode
Recharge battery
Reset opener by turning the mains
OFF for 20 seconds
Contact customer service
PCB Voltage test failure
Battery failure - if fitted
15
DIAGNOSTIC UP DOWN SYMPTOM POSSIBLE CAUSE POSSIBLE RESOLUTON
CODE ARROW ARROW
3-3 3 FLASHES 3 FLASHES
The garage door opener fails to Battery LED flashing green, Recharge Battery, contact
operate and the battery LED is charging circuit stops and starts service centre.
constantly flashing green to drain causing battery charging
status
4-1 4 FLASHES 1 FLASH
Door is closing, stops and Obstruction, binding or sticking Remove obstruction, service door.
reverses door
4-2 4 FLASHES 2 FLASHES
The door stops while opening
Obstruction, binding or sticking
Remove obstruction, service door.
for no apparent reason door
4-3 4 FLASHES 3 FLASHES
The door reverses for no
Obstruction, binding or sticking
Reset limits & force, service door.
apparent reason or after touching door
the floor
4-4 4 FLASHES 4 FLASHES
The door reverses for no apparent
Obstruction, binding or sticking
Reset limits & force, service door.
reason or after touching the floor
door
4-5 4 FLASHES 5 FLASHES
The opener runs approximately Communication error to travel
150-200 mm and stops and/or
reverses
module
Reset limits & force contact
service centre
4-6 4 FLASHES 6 FLASHES
The door reverses for no apparent Safety sensors were temporarily Remove obstruction, or realign
reason while travelling down
obstructed or misaligned
sensors
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the light on
when the safety reversing sensors have been obstructed. If staying on
continually - Contact Customer Service Centre.
* Reprogram the remote control.
* If the remote control will still not activate the door check the diagnostic
codes to ensure the garage door opener is working properly.
My neighbour's remote control opens my garage door:
* Ensure the antenna wire is hanging down from the garage door opener.
Erase the memory from your garage door opener and reprogram the
remote control(s).
These are additional troubleshooting issues that will not show up in the diagnostic codes:
My remote control will not activate the door:
2-4 2 FLASHES 4 FLASHES
The garage door opener will not
operate by remote controls
PCB radio receiver failure Reset opener by turning mains OFF
for 20 seconds, recode transmitters
2-5 2 FLASHES 5 FLASHES
The garage door opener will not
operate
PCB possible internal failure Reset opener by turning mains OFF
for 20 seconds, retest opener.
16
T
ROUBLESHOOTING
1. The opener will not operate from either the
A
CTIVATION button or the transmitters :
• Does the opener have electric power? Plug a lamp into
t
he outlet. If it does not work, check the fuse box.
• Have you disabled all door locks? Review installation
instruction warnings on page 1.
• Is there a build-up of ice or snow under the door? The
door may be frozen to the ground. Remove any
r
estriction.
• The garage door spring may be broken. Have it
replaced.
2. Opener operates from the transmitter, but not
from the wired wall control terminals:
• Are the wiring connections correct?
3. The door operates from the ACTIVATION button
but not from the transmitter:
• Program the opener to match the transmitter code.
(Refer to section 17). Repeat with all transmitters.
4. The transmitter has short range:
• Change the location of the transmitter in your car.
• Check to be sure the antenna on the bottom of the
opener extends fully downward.
• Some installations may have shorter range due to a
metal door, foil backed insulation, or metal garage
siding.
5. The garage door opens and closes by itself:
• Be sure that all transmitter push buttons are off.
• If the wired wall control terminals are installed, remove
the bell wire from the wired wall control terminals and
operate from the ACTIVATION button or transmitter . If
this solves the problem, the wired wall control is faulty
(replace), or there is an intermittent short on the wire
between the wired wall control and the opener.
• Clear memory and re-program all wireless wall
controls and transmitters.
6. The door reverses and stops before opening
completely:
• Is something obstructing the door? Is it out of balance,
or are the springs broken? Remove the obstruction or
repair the door.
7. Door reverses for no apparent reason and opener
light flashes 10 times:
• Check The Protector System™ (if you have installed
this accessory). If the red light on the beam is
flashing, the alignment is incorrect.
DISABLING THE PROTECTOR SYSTEM:
If the Protector System is no longer required, it is
necessary to deactivate the opener so that normal
operation can occur.
With the IR beams REMOVED.
• TURN OFF the mains power and ensure any battery
backup is also disconnected.
• PRESS and HOLD both the UP and DOWN arrow
buttons.
• TURN ON the mains power to the operator.
• HOLD both arrows until the courtesy lamp flashes 3
times and remains ON.
The Protector System is now deactivated. The door
should operate normally.
8. The door opens but will not close or reverses
while closing:
• Is something obstructing the door? Pull the manual
release handle. Operate the door manually. If it is
u
nbalanced or binding, call a trained door systems
technician.
• Clear any ice or snow from the garage floor area where
the door closes.
• Repeat the limit and force setting in section 13.
R
epeat safety reverse test after adjustments.
9. The opener strains to operate door:
• The door may be out of balance or the springs may
be broken. Close the door and use the manual
release to disconnect the door. Open and close the
door manually. A properly balanced door will stay in
any point of travel while being supported entirely by
its springs. If it does not, disconnect the opener and
call a trained door systems technician.
10. The opener motor hums briefly, then will not
work:
• Check that the door is not in manual release mode
(refer section 8).
• The garage door springs may be broken. See above.
• If the problem occurs on the first operation of the
opener, door may be locked. Disable any door locks.
11. The opener will not operate due to power
failure:
• Use the manual release handle to disconnect the
door. The door can be opened and closed manually.
When power is restored, re-engage the opener (refer
section 8).
17
CCHHAAMMBBEERRLLAAIINN LLIIMMIITTEEDD WWAARRRRAANNTTYY
CChhaammbbeerrllaaiinn®HHaannddyyLLiifftt
® Deluxe
CCRR665500EEVVOO
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain), the manufacturer of Chamberlain automatic garage door
openers is committed to manufacturing and supplying high quality
goods. As part of this commitment, we seek to provide reliable service
and support for our goods and are pleased to provide you, the original
purchaser, with this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are
in addition to any rights and remedies that you may have under
Australian or New Zealand consumer protection laws. Our goods come
with guarantees that cannot be excluded under the Australian
Consumer Law, or New Zealand Consumer Guarantess Act 1993. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to
a major failure.
CChhaammbbeerrllaaiinn’’ss wwaarrrraannttyy
WWhhaatt iiss ccoovveerreedd
Chamberlain warrants to the original purchaser of the:
Chamberlain HandyLift Deluxe CR650EVO Roller Door Opener (Unit)
that it is free from defects in materials and workmanship for a period of
60 months or 10,000 cycles (each opening & closing of the garage door
equals 1 cycle) whichever comes first, from the date of purchase when
installed in a residential premise with a residential specified garage door
that is designed for the sole purpose of a single-family dwelling.
Remote controlled transmitters and accessories included with this Unit
have a 12 month warranty from date of purchase. These transmitters
and accessories are not covered for damage caused by neglect.
WWhhaatt iiss nnoott ccoovveerreedd
Batteries and globes are not covered under this warranty period.
WWaarrrraannttyy ccoonnddiittiioonnss
It is a condition of this warranty that for the operating life of the Unit the
garage door is operable by hand and opens and closes with no more
than a maximum of 20 kg of lifting weight. It is also a condition of the
Chamberlain Limited Warranty that the Unit is serviced by a
professional garage door technician during the period 24 to 36 months
after the purchase date. This garage door service fee will be at the
consumer’s expense. For assistance with finding your local garage door
technician call Chamberlain on 1800 665 438.
NB: The Australian Garage Door Association directs attention to
consumers to maintain your garage door in good running order it is
important your door is serviced by a professional garage door technician
every 12 months or earlier as conditions may require.
It is also a condition of the Chamberlain Limited Warranty to register
your warranty by completing the online form at
wwwwww..cchhaammbbeerrllaaiinnddiiyy..ccoomm..aauu
or
wwwwww..cchhaammbbeerrllaaiinnddiiyy..ccoo..nnzz
.
MMaakkiinngg aa ccllaaiimm
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, call our Customer Service
Centre toll free line (AU: 1800 665 438, NZ: 0800 653 667) and a
Chamberlain technician will provide assistance in fault finding.
If issues can’t be resolved over the phone, you can:
• remove and return Unit, and send the Unit freight paid to our Service
Centre or:
• return the Unit to the point of purchase for further warranty
assistance.
Once the problem has been diagnosed, subject to your rights under the
applicable Australian and New Zealand consumer protection laws with
respect to major failures, Chamberlain will provide you with, at their
discretion:
• a replacement Unit
or
• repairs to the opener, Chamberlain will furnish replacement parts free
of charge if non electrical.-
Repairs and replacement parts provided under this Chamberlain Limited
Warranty is provided free of charge and is warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in
addition to your other rights and remedies as a consumer.
EExxcclluussiioonnss -- wwhhaatt vvooiiddss tthhee wwaarrrraannttyy
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a
consumer, charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in,
the Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with which
the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment
or hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes, fire,
flood, rain, water, lightning or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by
events or accidents outside Chamberlain’s reasonable control and not
arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer protection
laws.
AAcccceessssoorriieess WWaarrrraannttyy::
Accessories supplied with the Unit are warranted for 12 months from the date
of installation.
LLiiaabbiilliittyy –– AAuussttrraalliiaa oonnllyy
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
LLiiaabbiilliittyy –– NNeeww ZZeeaallaanndd oonnllyy
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees
Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
NNoottee:: WWee rreeqquueesstt tthhaatt yyoouu rreettaaiinn yyoouurr ssaalleess ddoocckkeett oorr iinnvvooiiccee aass pprrooooff--
ooff--ppuurrcchhaassee aanndd aattttaacchh iitt ttoo tthhiiss mmaannuuaall ttoo eennaabbllee yyoouu ttoo eessttaabblliisshh tthhee
ddaattee ooff ppuurrcchhaassee iinn tthhee uunnlliikkeellyy eevveenntt ooff aa wwaarrrraannttyy sseerrvviiccee bbeeiinngg
rreeqquuiirreedd.. CChhaammbbeerrllaaiinn rreesseerrvveess tthhee rriigghhtt ttoo cchhaannggee tthhee ddeessiiggnn aanndd
ssppeecciiffiiccaattiioonnss ooff tthhee UUnniitt wwiitthhoouutt pprriioorr nnoottiiffiiccaattiioonn.. SSoommee ffeeaattuurreess oorr
aacccceessssoorriieess ooff tthhee UUnniitt mmaayy nnoott bbee aavvaaiillaabbllee iinn cceerrttaaiinn mmaarrkkeettss oorr aarreeaass..
PPlleeaassee cchheecckk wwiitthh yyoouurr ddiissttrriibbuuttoorr..
CChhaammbbeerrllaaiinn sseerrvviiccee cceennttrree ccoonnttaacctt ddeettaaiillss
AAuussttrraalliiaa
Phone toll free 1800 665 438
Fax toll free 1800 888 121
75 Epping Road, North Ryde NSW
Website: www.chamberlaindiy.com.au
EEmmaaiill::
customerservice@chamberlainanz.com
NNeeww ZZeeaallaanndd--
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: www.chamberlaindiy.co.nz
114A4745F
© 2015 The Chamberlain Group, Inc
TM
Trademark of The Chamberlain Group, Inc.
® Registered Trademark of The Chamberlain Group, Inc.
Warranty Registration
To validate your warranty you must complete
the registration form online at:
chamberlaindiy.com.au/warranty
or
chamberlaindiy.co.nz/warranty
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