Chamberlain ARQ TM100, ARQ TM110, ARQ TM210 User Manual

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Page 1

Overview

Before You Begin

Programming

Manual

Need Help?

MODELS TM100, TM110, TM210

STOP

Read instructions thoroughly BEFORE beginning.

If using the ARQ™ Universal Remote Control with residential door openers, the remote control must be used only with door openers manufactured after 1993 that utilize photoelectric sensors. The photoelectric sensors are always located on or near the bottom of the door track.

Page 2

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

The ARQ Universal Remote Control can be programmed to activate up to three products such as a garage door opener, gate operator, or myQ light control. The buttons can be programmed in any configuration. Each button works independently of the others and MUST be programmed separately. The images throughout this manual are for reference only and your product may look different.

GARAGE DOOR OPENER

myQ LIGHT CONTROL

To prevent possible SERIOUS INJURY or DEATH from a moving gate or door:

• ALWAYS keep remote controls out of reach of children. NEVER permit children to operate, or play with remote control transmitters.

• Activate gate or door ONLY when it can be seen clearly, is properly adjusted and there are no obstructions to door travel.

• ALWAYS keep gate or door in sight until completely closed. NEVER permit anyone to cross path of moving gate or door.

To prevent possible SERIOUS INJURY or DEATH:

• DO NOT use a visibly damaged remote control battery.

• DO NOT attempt to repair the remote control or battery.

• If battery is swallowed, immediately notify doctor.

To reduce risk of fire, explosion or chemical burn:

• DO NOT recharge, disassemble, heat above 212°F (100°C) or incinerate.

GATE OPERATOR

WARNING: This product can

expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to

www.P65Warnings.ca.gov

Page 3

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Overview

ARQ UNIVERSAL REMOTE CONTROL

Button 1

LED

Button 2

POWER Battery power BATTERY More than 10 years battery life, under normal operating conditions (battery included, not

replaceable)

COMPATIBILITY All major garage door opener brands, refer to compatibility chart for details. PROGRAMMING REQUIREMENTS • Compatible garage door opener, gate operator, or light control. Check the

compatibility chart.

• If your garage door opener or gate operator has switches you MUST use a smartphone or tablet to download the ARQ Universal Remote Control app used for programming.

• In some cases, a second person is required to assist with programming.

• In some cases, you may need a ladder.

NUMBER OF DEVICES CONTROLLED Up to three (garage door openers, gate operators, and/or light controls) FIRMWARE UPDATES Available through the ARQ Universal Remote Control app PORTABLE Yes, the ARQ remote control is portable and can be removed from a compatible mirror. WARRANTY ONE YEAR LIMITED WARRANTY

The Chamberlain Group, Inc. warrants to the first consumer purchaser of this product that it is free from defect in materials and/or workmanship for a period of 1 year from the date of purchase.

Button 3

Page 4

Overview

Before You Begin GARAGE DOOR OPENER

Does your garage door opener have a Program/LEARN Button or switches?

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

You will need to locate the Program/LEARN button or switches before you begin programming.

PROGRAM/LEARN BUTTON

The Program/LEARN button is typically located on the back or side panel of your garage door opener. Your Program/LEARN button may have a different name (SMART button, SET button, etc.). The Program/LEARN

The switches are typically located on the back or side panel of your garage door opener or in a remote control. The switches could also be located in an external receiver on or near the garage door opener.

SWITCHES

button could also be located in an external receiver on or near the garage door opener.

Program/LEARN Button

Your product may look different.

Ladder may be needed.

Switches

PROGRAMMING INSTRUCTIONS:

An app is REQUIRED for programming with switches. Download the ARQ Universal Remote

PROGRAMMING INSTRUCTIONS:

Control app from the App Store Google Play™ store and follow the instructions in the app.

General Instructions

Genie® Intellicode® 2

Linear

I DON'T KNOW

Watch Video

Refer to your garage door opener manual or click the brand of your garage door opener:

Chamberlain

LiftMaster

Raynor

Craftsman

Wayne-Dalton

Overhead Door

Stanley

Genie

Linear

Sommer

Xtreme Garage™

Watch Video

Page 5

Overview

Before You Begin

Before You Begin GATE OPERATOR

Does your gate operator have a Program/LEARN Button or switches?

You will need to locate the Program/LEARN button or switches before you begin programming.

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

IMPORTANT: If you live in a gated community ALWAYS get permission from property management BEFORE attempting to program

your ARQ remote control.

PROGRAM/LEARN BUTTON

The Program/LEARN button is typically located on the control board of your operator. Your Program/ LEARN button may have a different name (RADIO button, XMITTER button, etc.).

Program/LEARN Button

Your product may look different.

The Program/LEARN button could also be located in an external receiver on or near the gate operator.

PROGRAMMING INSTRUCTIONS

The switches are typically located in an external receiver on or near the gate operator.

Switches Your product may look different.

PROGRAMMING INSTRUCTIONS:

An app is REQUIRED for programming with switches. Download the ARQ Universal Remote Control app from the App StoreSM or Google Play™ store and follow the instructions in the app.

SWITCHES

I DON'T KNOW

Refer to your gate operator manual or contact your gate operator manufacturer.

Page 6

Programming GARAGE DOOR OPENER

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

General Instructions

If you have a LiftMaster or Chamberlain garage door opener with a yellow Program/LEARN button, press and release the Program/LEARN button, then press and hold the button on the remote control you would like to use. If programming is not successful, proceed to the steps below.

IMPORTANT: Your garage door will activate during programming. Ensure the garage door is clear of ALL obstructions.

Open garage door and locate the Program/LEARN button on your garage door opener.

4 5 6

(In the vehicle): Press and release the button twice* that you would like to program.

* For Genie and Overhead Door,

press the button three times.

(In the vehicle): Press and hold the outer buttons on your ARQ remote control until the green LED stays solid (3-5 seconds).

LED

Wait until the garage door begins to close (up to 60 seconds).

Genie Intellicode 2 Programming Instructions

Linear Programming Instructions

Watch Video

(In the garage): Press and release the Program/LEARN button on the garage door opener.

Immediately press and release any button on your remote control (within 3 seconds of the door moving).

Test your ARQ remote control by pressing the button you programmed in step 4. If the door does not move, repeat the programming steps.

Need Help?

Page 7

Overview

Programming GARAGE DOOR OPENER

Genie Intellicode 2

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

IMPORTANT: Your garage door will activate during programming. Ensure the garage door is clear of ALL obstructions.

Before starting, you MUST have an existing Genie programming a Genie Intellicode 2 remote control to your Genie garage door opener, see your Genie owner’s manual.

Open garage door and locate the

Program/Set button on your garage door opener.

4 5

Press and release the Program/Set button and the long LED will flash PURPLE.

Intellicode 2 remote control programmed to the garage door opener. For help

(In the vehicle): Press and hold the

outer buttons on your ARQ remote control until the green LED stays solid (3-5 seconds).

LED

On the Genie remote control, press and release the button that is already programmed to the garage door opener. Both LEDs will flash PURPLE.

(In the garage): Press and hold the

Program/Set button until both the long and short LEDs light up BLUE.

(In the vehicle): Press and release the button that you would like to program three times.

7 8

Wait until the garage door begins

to close (up to 60 seconds).

Immediately press and release any button on the ARQ remote control (within 3 seconds of the door moving).

Test your ARQ remote control by pressing the button you programmed in step 6. If the door does not move, repeat the programming steps.

Need Help?

Page 8

Overview

Before You Begin

Garage Door Opener

Programming GARAGE DOOR OPENER

Linear

IMPORTANT: Your garage door will activate during programming. Ensure the garage door is clear of ALL obstructions.

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

1 2

Open garage door and locate the Program/LEARN button on your garage door opener.

4 5 6

(In the vehicle): Press and release the button twice that you would like to program.

(In the vehicle): Press and hold the outer buttons on your ARQ remote control until the green LED stays solid (3-5 seconds).

LED

Wait until the garage door begins to close (up to 60 seconds).

(In the garage): Press and release the Program/LEARN button on the garage door opener.

Immediately press and release any button on your remote control (within 3 seconds of the door moving).

Test your ARQ remote control by pressing the button you programmed in step 4. If the door does not move, repeat the programming steps.

Need Help?

Page 9

Programming GATE OPERATOR

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

If you have a LiftMaster or Chamberlain gate operator with a yellow Program/LEARN button, press and release the Program/LEARN button, then press and hold the button on the remote control you would like to use. If programming is not successful, proceed to the steps below.

IMPORTANT: Your gate will activate during programming. Ensure gate area is clear of ALL obstructions.

1 2

Open the gate and locate the Program/LEARN button on your gate operator.

4 5 6

(In vehicle): Press and release the button twice that you would like to program.

(In vehicle): Press and hold the outer buttons on your ARQ remote control until the green LED stays solid (3-5 seconds).

LED

Wait until the gate begins to close (up to 60 seconds).

Press and release the Program/ LEARN button on the gate operator.

Immediately press and release any button on your remote control (within 3 seconds of the gate moving).

Test your ARQ remote control by pressing the button you programmed in step 4. If the gate operator does not activate, repeat the programming steps.

Need Help?

Page 10

Programming myQ LIGHT CONTROL

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

General Instructions

Press and release the Program/LEARN button on the myQ light control, within 30 seconds press and hold the button on the remote control you would like to use. If programming is not successful, proceed to the steps below.

IMPORTANT: You may need another

person to assist with programming.

Before you begin, locate the LEARN button on the light control.

Remote Light Switch

LEARN Button

Remote Lamp Control

LEARN Button

Make sure the light connected to the light control is ON.

Press and release the LEARN button on the light control.

4 5

(In vehicle): Press and release the button twice that you would like to program.

(In vehicle): Press and hold the outer buttons on your ARQ remote control until the green LED stays solid (3-5 seconds).

LED

Wait for the light to turn off, then immediately press and release any

button on your remote control (within 3 seconds of the light turning off).

Test your ARQ remote control by pressing the button you programmed in step 4. If the light does not activate, repeat the programming steps.

Need Help?

Page 11

Need Help? COMPATIBILITY CHART

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

GARAGE DOOR OPENER BRAND COLOR OF PROGRAM/LEARN BUTTON YEAR FREQUENCY

Chamberlain* Green 1993-1996 390 MHz

Chamberlain* Orange/Red 1997-2003 390 MHz

Chamberlain* Purple 2005-2014 315 MHz

Chamberlain* Yellow 2011-Current 310/315/390 MHz

Linear MegaCode Black 1997-Current 318 MHz

Genie / Overhead Door Intellicode Black 1995-Current 390 MHz

Genie / Overhead Door Intellicode Black 2005-Current 315 MHz

Sommer Red 2013-Current 310 MHz

Stanley Secure Code Black 1998 310 MHz

Wayne-Dalton Rolling Code Black 1999 372.5 MHz

Xtreme Garage Black 2016 303 MHz

GARAGE DOOR OPENER BRAND # OF SWITCHES YEAR FREQUENCY

Chamberlain 7, 8, or 9 1984-1992 390 MHz

Chamberlain 9 1983-1989 315 MHz

Genie 9 1985-1992 390 MHz

Genie 12 1993-1995 390 MHz

GARAGE DOOR OPENER/RECEIVER # OF SWITCHES YEAR FREQUENCY

Linear Delta 3** 8 1976-Current 310 MHz

Linear Moore-o-Matic** 8 1976-Current 310 MHz

Linear Multi-Code** 10 1976-Current 300 MHz

Stanley Multi-Code** 10 1976-Current 300 MHz

Stanley** 10 1976-Current 310 MHz

GATE OPERATOR BRAND CODE TYPE FREQUENCY

LiftMaster Billion Code, Security+®, and Security+ 2.0® Code 310/315/390 MHz

myQ LIGHT CONTROLS MODELS FREQUENCY

Chamberlain WSLCEV, PILCEV, & PILCEVC 315 MHz

LiftMaster 825LM & 823LM 315 MHz

Craftsman 139.34321 & 139.21255 315 MHz

* LiftMaster, Do-It ** Garage door opener may utilize a receiver.

, Master Mechanic®, Raynor, True Value® and Craftsman are compatible with Chamberlain technology.

Page 12

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Need Help? VIDEOS

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Identify your type of Garage Door

Opener before setting up the ARQ

Universal Remote Control

How to reset the ARQ Universal

Remote Control to factory

default settings

How to program the ARQ Universal

Remote Control with a Garage Door

Opener with Switches

ARQ Universal Remote Control

Compatibility

How to program your ARQ

Universal Remote Control for

Garage Door Openers with a

PROGRAM/LEARN button

Page 13

Need Help? LOCATE THE PROGRAM/LEARN BUTTON

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

I cannot locate the Program/LEARN button on my garage door opener.

The Program/LEARN button is typically found on the side or back of the garage door opener mounted on the ceiling in the garage. You may have to remove or open the light lens to access or see the Program/LEARN button. Refer to the following images for most garage door opener brands.

CHAMBERLAIN & CRAFTSMAN PRODUCTS

Yellow LEARN Button

Purple, Orange, or Red LEARN Button

Green LEARN Button

LIFTMASTER & RAYNOR PRODUCTS

Yellow LEARN Button

Purple LEARN Button

Orange LEARN Button

Green LEARN Button

WAYNE-DALTON PRODUCTS

Program SW Button

OVERHEAD DOOR PRODUCTS

Learn Code

Button

Page 14

Overview

Before You Begin

Garage Door Opener

Gate Operator

Need Help? LOCATE THE PROGRAM/LEARN BUTTON

STANLEY PRODUCTS

GENIE PRODUCTS

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Learn Button

Learn Code Button

LINEAR PRODUCTS

Learn Button

Program Set Button

Learn Button

Page 15

Overview

Need Help? LOCATE THE PROGRAM/LEARN BUTTON

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

SOMMER PRODUCTS

XTREME GARAGE PRODUCTS

LEARN

Page 16

Overview

Before You Begin

Need Help? PROGRAMMING

ARQ remote control won't program to my garage door opener with a Program/LEARN button.

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Program/LEARN Button

Is your garage door opener compatible?

Below are several tips to help you successfully program the ARQ remote control:

• Most garage door openers will time out of learn mode within 30-60 seconds

from pressing the Program/LEARN button. Make sure you complete STEP 2 before the garage door opener times out.

Make sure you firmly press the Program/LEARN button on the garage door

opener to ensure the garage door opener is in learn mode. Most garage door openers will have an indicator, such as an LED flashing.

• When you press and hold the outer buttons on the ARQ remote control it's

important that the green LED lights solid before going to the next step. If the LED did not light, press and hold the outer buttons again. If the LED does not light after repeated attempts, contact customer support.

• For Genie and Overhead Door, you will have to press the ARQ remote

control button three times, instead of two.

• During the 50-60 second period the ARQ remote control is sending a code

to the garage door opener every 3 seconds. It's important you do NOT press any buttons on the remote control until the door begins to close.

• If you wait more than 3 seconds to press the ARQ remote control button

after the door begins to close, the wrong code will be confirmed and you will need to start over.

Try programming the ARQ remote control again, keeping these tips in mind.

General Programming Instructions

Genie Intellicode 2 Programming Instructions

Linear Programming Instructions

Page 17

Overview

Before You Begin

Garage Door Opener

Gate Operator

Need Help? PROGRAMMING

ARQ remote control won't program to my garage door opener with switches.

Is your garage door opener compatible?

Switches

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Make sure you have located the switches on your garage door opener.

Make sure you have the ARQ Universal Remote Control app downloaded on your smartphone or tablet with the latest firmware updates.

Below are several tips to help you successfully program the ARQ remote control:

• Make sure your smartphone or tablet has Bluetooth® enabled BEFORE you attempt to pair the app to your ARQ remote control.

• When you press and hold the outer buttons on the ARQ remote control it's important that the green LED lights solid before going to the next step. If the LED did not light, press and hold the outer buttons again. If the LED does not light after repeated attempts, contact customer support.

• After you press the ARQ remote control button twice, your ARQ remote control will send a code to the garage door opener every 3 seconds (for up to 60 seconds). It's important you do NOT press any buttons on the remote control until the door begins to close.

• If you wait more than 3 seconds to press the ARQ remote control button after the door begins to close, the wrong code will be confirmed and you will need to start over.

Try programming the ARQ remote control again, keeping these tips in mind.

If programming continues to fail:

1. Move the switches on your garage door opener and remote control up and down a few times, then back into position or change the switch settings.

2. Test your existing remote control to make sure it still activates the garage door opener. NOTE: Make sure the switch settings on your garage door

opener match the switch settings in your existing remote control(s).

3. Try programming the ARQ remote control again.

Page 18

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Need Help? PROGRAMMING

ARQ remote control won't program to my gate operator with a Program/LEARN button.

Is your gate operator compatible?

Do you live in a gated community? YES - ALWAYS contact the property manager for programming assistance.

Program/LEARN Button

NO - Proceed to step 3.

Below are several tips to help you successfully program the ARQ remote control:

• Most gate operators will time out of learn mode within 30-60 seconds from

pressing the Program/LEARN button. Make sure you complete STEP 2 before the gate operator times out.

• When you press and hold the outer buttons on the ARQ remote control it's

• During the 50-60 second period the ARQ remote control is sending a code

to the gate operator every 3 seconds. It's important you do NOT press any buttons on the remote control until the gate begins to close.

• If you wait more than 3 seconds to press the ARQ remote control button

after the gate begins to close, the wrong code will be confirmed and you will need to start over.

Try programming the ARQ remote control again, keeping these tips in mind.

Page 19

Overview

Before You Begin

Need Help? PROGRAMMING

ARQ remote control won't program to my gate operator with switches.

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Switches

Is your gate operator compatible?

Do you live in a gated community? YES - ALWAYS contact the property manager for programming assistance.

NO - Proceed to step 3.

Make sure you have located the switches on your gate operator.

Make sure you have the ARQ Universal Remote Control app downloaded on your smartphone or tablet with the latest firmware updates.

Below are several tips to help you successfully program the ARQ remote control:

• Make sure your smartphone or tablet has Bluetooth enabled BEFORE you attempt to pair the app to your ARQ remote control.

• After you press the ARQ remote control button twice, the remote control will send a code to the gate operator every 3 seconds (for up to 60 seconds). It's important you do NOT press any buttons on the remote control until the gate begins to close.

• If you wait more than 3 seconds to press the ARQ remote control button after the gate begins to close, the wrong code will be confirmed and you will need to start over.

Try programming the ARQ remote control again, keeping these tips in mind.

If programming continues to fail:

1. Move the switches on your gate operator and remote control up and down a few times, then back into position or change the switch settings.

2. Test your existing remote control to make sure it still activates the gate operator. NOTE: Make sure the switch settings on your gate operator match

the switch settings in your existing remote control(s).

3. Try programming the ARQ remote control again.

Page 20

Overview

Need Help? PROGRAMMING

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

ARQ remote control won't program to my light control.

Is your light control compatible?

Below are several tips to help you successfully program the ARQ remote control:

• When you press and hold the outer buttons on the ARQ remote control it's

• The light control will time out of learn mode within 3 minutes from pressing

the LEARN button. Make sure you complete STEP 4 before the light control times out.

• If you wait more than 3 seconds to press the ARQ remote control button

after the light turns off, the wrong code will be confirmed and you will need to start over.

Try programming the ARQ remote control again, keeping these tips in mind.

Page 21

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Need Help? FAQs

Additional programming FAQs

How do I reset the ARQ remote control to factory default?

Press and hold the outer buttons on the ARQ remote control until the green LED stays solid (3-5 seconds).

LED

What are the requirements to program the ARQ remote control to my garage door opener or gate operator?

• You need to be near your garage door opener or gate operator to program the ARQ remote control.

• Make sure your garage door opener or gate operator is compatible.

• The garage door opener or gate operator MUST have a Program/LEARN button or switches.

• If your garage door opener or gate operator has switches you MUST use a smartphone or tablet to download the ARQ Universal Remote Control app.

• In some cases you may need a second person to assist with programming.

• In some cases you may need a ladder.

Press and hold buttons 2 and 3 simultaneously for another 10 seconds, then release. The LED will flash 3 times.

Press any button to exit. Press the ARQ remote control button to make sure your product does not activate.

My product has switches, how do I program the ARQ remote control without a smartphone or tablet?

A smartphone or tablet is REQUIRED to program the ARQ remote control to garage door openers or gate operators with switches. If you DO NOT have a smartphone or tablet consider borrowing a smartphone or tablet from a friend or relative to complete the programming or consider upgrading your garage door opener or gate operator to a compatible garage door opener or gate operator with a Program/LEARN button.

How do I program the additional ARQ remote control buttons to control the garage door opener lights?

The ARQ remote control is not capable of controlling the garage door opener lights. If you would like to program a button to control lights, see the list of compatible light controls, then follow the programming instructions using a different button.

Page 22

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help? FAQs

Additional programming FAQs

Can I use another universal remote control for programming assistance?

Unfortunately there is no way to identify how your previous universal remote control has been configured. You will need to identify if your product has a Program/LEARN button or switches then follow the programming instructions.

How do I program the additional buttons on the ARQ remote control?

The remote control is capable of controlling up to 3 individual products (garage door opener, gate operator or light controls). Choose a different button and follow the programming steps.

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

What do the different states of the LED mean?

A solid LED means the ARQ remote control is in programming mode. A flashing LED means the ARQ remote control is sending a signal.

Can I reprogram a button that's already been programmed?

Yes, simply follow the programming instructions using the button that has been programmed.

Will programming the ARQ remote control wipe out any other transmitter?

No, programming the ARQ remote control will not erase any existing remote controls.

Do I need a transmitter to program the ARQ remote control?

Only if you're programming to a Genie Intellicode 2 garage door opener do you need an existing remote control. All other brands of garage door openers do not require a remote control for programming.

I can't see my light when programming the ARQ remote control to a light control?

The ARQ remote control can be removed for light control programming.

Page 23

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Need Help? FAQs

Additional programming FAQs

I have a product with switches and I no longer have my original remote control. How do I program the ARQ remote control without my original remote control?

You can also program the ARQ remote control using the switches on your garage door opener or gate operator. Once you locate the switches, download the ARQ Universal Remote Control app and follow the programming steps in the app.

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

I live in a gated community, how do I program the ARQ remote control to control the gate?

ALWAYS contact the property manager for programming assistance.

How do I program the ARQ remote control to my personal gate?

Make sure your gate operator is compatible. Before programming, locate the Program/LEARN button or switches on your gate operator, then follow the appropriate programming steps:

Program to a gate operator with Program/LEARN button

Program to a gate operator with switches

How do I erase the ARQ remote control from my garage door opener or gate operator?

• If you sell your vehicle, you will want to set the ARQ remote control to factory default and erase the ARQ remote control from your garage door opener or gate operator.

• If your vehicle is stolen, you will want to erase ARQ remote control from your garage door opener or gate operator.

Refer to your garage door opener or gate operator manual for instructions on how to erase the memory.

Can I install the ARQ remote control in another vehicle?

The ARQ remote control is designed specifically for a brand of vehicle. Please contact your vehicle manufacturer to see if they have an option available.

Is the ARQ remote control compatible with my garage door opener, gate operator, or light control?

Check the compatibility chart to verify compatibility.

Page 24

Overview

Before You Begin

Need Help? FAQs

General FAQs

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

What is the ARQ Universal Remote Control app used for?

The ARQ Universal Remote Control app is used for programming products with switches, as well as updating firmware when new products become compatible.

Do I need to keep the ARQ Universal Remote Control app on my phone after programming?

No, once programming has been completed you may remove the app from your smartphone or tablet.

My ARQ remote control is activating two garage door openers at the same time.

This is rare but it is possible to have one button on the ARQ remote control activate multiple garage door openers or gate operators at the same time. You will need to erase the memory of the garage door opener or gate operator you do NOT want the ARQ remote control to activate. Refer to your garage door opener or gate operator manual for instructions on how to erase the memory.

Does the ARQ remote control need a compatibility bridge?

No, it does not need a compatibility bridge.

Can I control an alarm system with the ARQ remote control?

No, it is not capable of controlling alarm systems.

Can I control all smart home lighting with the ARQ remote control?

The ARQ remote control is only compatible with Chamberlain/LiftMaster/Craftsman light controls. Refer to the compatibility chart.

Will the app save the image of my switches during programming?

No, once the app is closed or after successful programming, the image will automatically be removed.

Page 25

Overview

Before You Begin

Need Help? FAQs

General FAQs

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

What if I do NOT have an existing Genie Intellicode 2 remote control?

We recommend following the programming instructions for a Learn/Program button. If programming is unsuccessful, contact Genie for an Intellicode 2 remote control.

During programing, how many smartphones or tablets can connect to the ARQ remote control at a time?

Only one smartphone or tablet can connect at a time.

How do I replace the battery in the ARQ remote control?

The battery is not replaceable and has a more than 10 years battery life, under normal operating conditions (battery included). Please dispose of the ARQ remote control properly.

How do I replace the ARQ remote control?

Model TM110 is a replacement remote control. To replace:

1. Press on the back side of the clip and pull down.

2. Remove the ARQ Universal Remote Control from mirror. DO NOT remove while vehicle is moving.

1. Insert the new ARQ Universal Remote Control in the mirror.

2. Secure it by rotating the clip upwards until it snaps into place. DO NOT replace while vehicle is moving.

Clip

Page 26

Overview

Before You Begin

Garage Door Opener

Gate Operator

Programming

Garage Door Opener

Gate Operator

myQ

Light Control

Need Help?

Compatibility

Videos

Locate the Program/LEARN button

Programming

FAQs

Need Help? FAQs

General FAQs

Why does my ARQ remote control only work when I am up close to my garage door opener?

Below are some issues that may affect the range:

Antenna (garage door openers)

Straighten the antenna wire on your garage door opener so it is hanging straight down. Test the range on the ARQ remote control. Did it

improve? Range improved – Situation resolved. No – Proceed to next step.

Metal garage door, building or siding

Metal can reduce the range of an electronic device. Open the garage. Test it. Test the range on the ARQ remote control. Did it improve? Range improved - Contact the manufacturer of your garage door opener to see if they have an antenna extension kit available. Range did not improve – Proceed to next step.

CFL or LED light bulbs

Are you using CFL or LED light bulbs? Remove the light bulb(s) as they can generate radio emissions. Test the range on the ARQ remote

control. Did it improve? Range improved – Try a different type of light bulb. No – Proceed to next step.

Multiple garage door openers installed in the same garage

If you have multiple garage door openers installed in your garage and only one opener is having an issue, unplug the opener closest to

the opener having range issues. Test the ARQ remote control. Did the range improve? Range improved – There is interference being emitted from the opener that was unplugged. Contact the manufacturer of the garage

door opener for further assistance.

No – Proceed to next step.

RF interference

Electrical devices can radiate RF interference with any electrical device, this can include anything plugged into an electrical outlet or using

a battery. Please keep in mind the device can be brand new, or it can be an item that has been in use for quite a while. The item may also

continue to work properly as far as you can tell. The only problem with the item may be that it has started to emit interference. Power down garage:

1. Use the circuit breaker to shut off power to the garage.

2. Use an extension cord and plug garage door opener into an outlet in the home.

3. Test the range on the ARQ remote control. Did it improve? Yes – Restore the power to your garage then unplug each device in your garage one at a time and test your ARQ remote control.

When you come to the device which when unplugged the range improves, either unplug the device or replace the device. No – Proceed to next step. Power down home:

1. Turn off the circuit breakers to your home, with the exception of the garage.

2. Test the range on the ARQ remote control. Did it improve? Yes – Restore power to one room at a time then unplug each device in that room individually and test the ARQ remote control.

When you come to the device which when unplugged the range improves, either unplug the device or replace the device. No, contact Technical Support.

Page 27

1-877-ARQ-SYNC

(1-877-277-7962)

NOTICE: To comply with FCC and/or Industry Canada (IC) rules, adjustment or modifications of this transceiver are prohibited. THERE ARE NO USER SERVICEABLE PARTS.

This device complies with Part 15 of the FCC rules and IC RSS-210. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device must be installed in a way where a minimum 8" (20 cm) distance is maintained between users/bystanders and device.

Brand: Chamberlain Models: TM100/TM110/TM210 TM100: IFT #: RCPCHTM17-0182 TM110: IFT#: RCPCHTM17-0182-A1 Description: ARQ™ Universal Remote Control Electrical Rating: 3VDC, 50mA, 150mW Battery: Lithium Metal, 3.0V Nominal, 1650mAh, 2.0V dropout voltage, <0.1µA idle/base current Country of Origin: Mexico Model TM210 contains Universal Remote Control TM110: IFT #: RCPCHTM17-0182-A1

The software contained within the ARQ remote control and the ARQ mobile app is © 2017 The Chamberlain Group, Inc. Portions of the software contained within the ARQ remote control and mobile app may be subject to other copyrights and obligations found at http://arq.chamberlain.com.

Chamberlain and LiftMaster are Trademarks of Chamberlain Group, Inc. Genie is a Trademark of GMI Holdings, Inc. Overhead Door and Wayne Dalton are Trademarks of Overhead Door Corporation. Linear is a Trademark of Nortek Security & Control LLC. Master Mechanic is a Trademark of True Value Company. Craftsman is a Trademark of KCD IP, LLC. Stanley is a Trademark of Stanley Logistics, L.L.C. Do It is a trademark of Do It Best Corp. Xtreme Garage is a Trademark of Menard, Inc. Sommer is a trademark of Sommer Antriebs- und Funktechnik GmbH. Neither The Chamberlain Group, Inc. nor this product are associated or affiliated with any of these third parties.

Chamberlain ARQ TM100, ARQ TM110, ARQ TM210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Overview

Before You Begin

Programming

Need Help?