Casio SA-400 QUICK START GUIDE

Download

TABLE OF CONTENTS

INITIAL SETUP

Important Safety Instructions...................... 3

Packing List ................................................. 4

System Defaults........................................... 4

Display & LED Indication ..........................4-5

Buttons & Indicators................................ 4

Line Status Indicator ................................ 5

Station Status Indication.......................... 5

Important Features ...................................... 5

Creating Your Unique System...................6-8

Identifying Existing Wiring ....................... 6

System..................................................... 6

System Communication ........................... 6

Square Configuration ............................... 6

Non-Square Configuration -

Private Line Support............................. 7

Using Other T elephones with the SA-400

System Phones .................................... 7

Planning Your System.............................. 8

Installation Chart...................................... 8

Install Your SA-400 System......................... 9

Phone Installation .................................... 9

Connecting a Fax or PC Modem to

the Data Port ........................................ 9

Quick Setup .......................................... 10-11

Assigning a Station Extension Number .. 10

Setting the Time & Date ......................... 10

Verifying Station and Line Configuration 11

Verifying System Configuration.............. 11

Installation Checklist .............................. 11

PROGRAMMING

THE TELEPHONE

Assigning a Station Extension Number...... 12

Setting the Time & Date............................. 12

Setting a Private Line................................. 13

Setting Automatic Answer ......................... 13

Setting the Outside Line............................. 14

Setting the Area Code ................................ 14

Setting the Ringer On/Off by Line .............. 15

Always Ring............................................... 15

PROGRAMMING

THE VOLUME

Ringer Volume........................................... 16

Handset Volume ........................................ 16

Speakerphone/Intercom Volume................ 16

Headset Volume......................................... 16

PROGRAMMING AUTODIAL

Autodial Information.................................. 17

Autodial Card ......................................... 17

Programming a Caller ID Record into

Autodial.................................................. 17

Entering Autodial Records ......................... 18

Editing Autodial Entries ............................. 19

Autodial Pause........................................... 19

Programming Auto Intercom Keys ............ 20

Setting the Flash Duration ......................... 20

PROGRAMMING CALL

WAITING CALLER ID

Call Waiting Caller ID Service Options ....... 21

Caller ID..................................................... 21

Selecting Which Caller ID Records are

Saved ..................................................... 22

Turning Call Waiting Caller ID Off .............. 22

TELEPHONE OPERATION

Auto Attendant........................................... 23

T ransferring Operation............................... 24

Turning Auto Attendant On ........................ 24

Turning Auto Attendant Off ........................ 24

Off Hook Options ....................................... 25

Headset Operation.................................. 25

Speakerphone Operation........................ 25

Call Duration Time.................................. 25

Answering Calls ....................................26-28

Line Selection ........................................ 26

Automatic Line Selection........................ 26

TABLE OF CONTENTS

TELEPHONE OPERATION (CONT.)

Manual Line Selection ............................ 26

Answering Calls when Auto Attendant

is Not On ............................................ 26

Answering Calls when Auto Attendant

is On................................................... 27

Answering a Call on Another Line

During a Conversation........................ 28

Answering a Call Waiting Caller ID Call .. 28

Making Calls .............................................. 28

Memory Storage...................................29-31

Making a Call Using Caller ID ................. 29

Display Redial ........................................ 29

Redial..................................................... 29

Auto Busy Redial.................................... 30

No Answer Redial................................... 30

Reviewing Autodial Entries..................... 30

Dialing Stored Autodial or Auto Intercom

Numbers ............................................ 31

Storing a Scratch Pad Number............... 31

Dialing a Scratch Pad Number ............... 31

Display & Dial Number........................... 31

Hold........................................................... 32

Audible Hold Reminder .......................... 32

Mute .......................................................... 32

Do Not Disturb (DND)................................ 32

Transferring Calls.................................. 33-34

Blind Call T ransfer.................................. 33

Attended Call T ransfer............................ 34

Call Privacy & Conference Calling.........34-36

Call Privacy ............................................ 34

Call Privacy Release ............................... 35

Conference Calling with Two Outside

Lines .................................................. 35

Privately T alking to One of the Conference

Call Parties ......................................... 36

Conference Calling with One Outside Line

and T wo Stations................................ 36

INTERCOM & PAGING

OPERATION

Intercom & Paging .................................... 37

Intercom Display Messages....................... 37

Making an Intercom Call Using the

Speakerphone ........................................ 37

Making an Intercom Call Using the

Headset or Handset................................ 38

Answering Intercom Calls when Auto Answer

is On ...................................................... 38

Answering Intercom Calls when Auto Answer

is Off ...................................................... 38

Answering Intercom Calls When Y ou

Are On the Line ...................................... 39

All Station Page ......................................... 39

Room Monitor ........................................... 39

CALL WAITING CALLER ID

Reviewing and Deleting Stored Caller ID

Records ................................................. 40

Toll Call Indicator....................................... 40

Caller ID with Auto Attendant On ............... 40

Caller ID Link ............................................. 40

ADDITIONAL INFORMATION

Wall Mounting Pedestal............................. 41

Desk Top Pedestal ..................................... 41

Power Failure Operation ............................ 42

Permanent Memory Protection .............. 42

Short Term Memory............................... 42

Battery Installation..................................... 42

Performing a System Update..................... 43

Station Reset ............................................. 43

Displays................................................44-46

Troubleshooting....................................47-48

Questions? Here’s How to Reach Us.......... 49

FCC Requirements ..................................... 50

Limited Warranty....................................... 51

Accessories ............................................... 52

Index ......................................................... 53

IMPORTANT SAFETY INSTRUCTIONS

INSTALLATION INSTRUCTIONS

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

SAFETY PRECAUTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water: for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious product damage.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation. To protect it from overheating, these openings must not be blocked or covered by placing the product on the bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in an enclosed environment unless proper ventilation is provided.

7. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by animals or persons walking on it.

8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.

10. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified serviceperson when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the appliance is subsequently used.

12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only

those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified

technician to restore the product to normal operation. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance.

13. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

14. Do not use the telephone to report a gas leak while near the leak.

15. You should use ONLY the power adapter supplied with your telephone. If you need a replacement, please see ACCESSORIES on page 52 to place an order.

INITIAL SETUP

SAVE THESE INSTRUCTIONS

2 3

INITIAL SETUP

PACKING LIST

Telephone Base Handset Coiled Handset Cord Owner’s Guide

INITIAL SETUP

Quick Guide Two long RJ14 Telephone Cor ds

To purchase any of the items listed above, please see ACCESSORIES on page 52.

Two short RJ14 line cords AC Adapter Mounting Pedestal Spare Autodial Station Card Spare Intercom Station Cards (set of 2)

SYSTEM DEFAULTS

Once initial setup is complete, the SA-400 is ready to use with the following program defaults. Programming each of the settings below needs to be done at each station:

PROGRAM FEATURE FACTORY PRESET SETTING REFERENCE PAGE

Area Code The area code is set to “000” 14 Auto Answer Auto Answer is ON for intercom use 13 Always Ring The default is OFF for Auto Attendant and for 15

incoming calls when you are already on a line

Call Waiting Caller ID Call Waiting Caller ID is set to ON and ALL, 22

so all caller ID records are retained

Default Ringer Volume The default ringer volume is set to HIGH 15

(on the back of the SA-400)

Eight Auto Intercom Keys The eight keys are programmed to intercom 20

stations 11-18 Flash Duration The flash duration is set to 600 MS 20 Outside Line The outside line is set to “-“ 14 Ringer The ringer is ON for all installed lines 15

DISPLAY & LED INDICATION

BUTTONS & INDICATORS ACTION DESCRIPTION

Headset (Answer) Lights red When pressed to go off-hook using a

Intercom Lights red During an all station page

INTERCOM

Mute Displayed When pressed to mute an intercom or

Do Not Disturb Lights red When activated Speaker Lights red When the speakerphone is activated T ransfer Lights red When pressed to transfer a call

TRANSFER

HEADSET

ANSWER

headset

Lights red When pressed to intercom another

station

Flashes red When your station is being intercommed

and Auto Answer is turned off

off-hook conversation

4 5

DISPLAY & LED INDICATION (cont.)

LINE STATUS INDICATOR DESCRIPTION

INITIAL SETUP

Off Line is available to use or

Solid Red Private line is in use at another extension Slow Flashing Red Call on hold at another station or privacy released call at another station Rapid Flashing Red Line ringing Rapid Flashing Green Call has been on hold at this station for over three minutes or call is

Slow Flashing Green Call has been placed on hold at this station for less than three minutes Solid Green Line is in use at this station or

STATION STATUS INDICATION (BUSY LAMP FIELD)

The SA-400 allows you to view the activity of all stations in the system at a glance. When the station number icon displays on the LCD, this indicates that this station is on an outside line, intercom call, in Do Not Disturb mode or receiving a transferred call.

LINE 1

Unconnected line

being transferred to another station

Station is participating in a conference call

5/10 8:50

11 12 13 14

16 18

IMPORTANT SA-400 FEATURES

LIFETIME MEMORY PROTECTION

No batteries are required to maintain caller ID information and autodial names and numbers. Non-volatile memory protects your entries in the event of a power failure.

SUPERTWIST NEMATIC (STNTM) LCD

Advanced technology in the SA-400 provides clear , multi-angle viewing of data on the large display.

HELP TEXT

If a delay of over 15 seconds occurs during programming the station ID or setting the time and date, help text will scroll across the display to assist you in programming.

CALL WAITING

The SA-400 supports call waiting caller ID, however , a subscription to call waiting, caller ID and call waiting caller ID is required from your local telephone company to view caller ID records.

INITIAL SETUP

Thank you for purchasing Casio Communications’ SA-400 4-line fully customizable telephone system. T o fully take advantage of the SA-400’s robust system features and to ensure correct installation, it is important to review and follow the owner’s guide carefully.

CREATING YOUR UNIQUE SYSTEM

INITIAL SETUP

IDENTIFYING EXISTING WIRING

To properly connect the SA-400 to your telephone lines, you must identify the type of jacks available.

If the installation site is currently wired with RJ11 jacks, it is recommended that you upgrade to RJ14 jacks, available at your telephone supplier .

SYSTEM

A system is when there are more than one CASIO COMMUNICATIONS, INC. Executive Series Phones and they all have line 1 connected and in common.

SYSTEM COMMUNICATION

For the system to operate, line 1 must be common to all stations. Using RF/IF technology, the SA-400’s and SI-460’s communicate with each other using the wiring of line 1, without affecting normal telephone operation. System information like station status and line use status is communicated over this common wire along with up to two simultaneous intercom conversations. The remaining lines, lines 2, 3 and 4 can be common to all or some of the stations. If line 1 is disconnected, you can still make and receive phone calls but the unit will not work as part of the system.

SQUARE CONFIGURATION

When all lines are all common, the configuration is called “square”. The chart below shows a simple square configuration. Since all lines are common, calls on any line can be transferred to any station.

Station 11 X X X X Station 12 X X X X Station 13 X X X X Station 14 X X X X Station 15 X X X X Station 16 X X X X Station 17 X X X X Station 18 X X X X Station 19 X X X X Station 20 X X X X Station 21 X X X X Station 22 X X X X

Line 1 Line 2 Line 3 Line 4

If you are installing or having installed telephone jacks, two RJ14 jacks are recommended.

6 7

INITIAL SETUP

CREATING YOUR UNIQUE SYSTEM (cont.)

NON-SQUARE CONFIGURATION – PRIVATE LINE SUPPORT

As the diagram below illustrates, lines 1 and 2 are common to all stations and lines 3 through 10 are available to groups of stations, or departments. The sales stations, 14 and 15, each have private lines, lines 8 and 9. The President also has a private line, line 10.

Calls to lines 1 and 2 can be transferred to all stations. Calls on line 3 can only be transferred to all stations except stations 14 and 15. Calls on line 6 can only be transferred to the stations which have that line, stations 12 and 13. Calls on line 7 can only be transferred to stations 20 and 21.

In this example, the auto attendant is station 11. Since the first 4 lines are available at the auto attendant station, the auto attendant can only answer lines 1,2,3 and 4.

Station ID Department Line Number

12345678910

Station 11 Reception X X X X

Auto Attendant Station 12 Marketing X X X X Station 13 Marketing X X X X Station 14 Sales X X X X Station 15 Sales X X X X Station 16 Customer Service X X X X Station 17 Customer Service X X X X Station 18 Warehouse X X X X Station 19 Warehouse X X X X Station 20 Accounting X X X X Station 21 Accounting X X X X Station 22 President X X X X

See page 13 to set a private line.

USING OTHER TELEPHONES WITH THE SA-400 SYSTEM PHONES

While standard telephones can share lines with the SA-400 system, features such as intercom and call transfer are unavailable to the standard telephone. The line status indicators will be activated by the standard telephones, but line privacy will not be maintained; a standard telephone can join a call in the SA-400 system without the SA-400 station releasing privacy. An SA-400 can access a call that the standard telephone is on after the standard phone has been on a line for atleast 7 seconds. For more information on call privacy, see page 34.

INITIAL SETUP

CREATING YOUR UNIQUE SYSTEM (cont.)

PLANNING YOUR SYSTEM

1. Identify the number of stations you will need. (Maximum is twelve)

2. Determine how many lines are needed. (Maximum four per station)

INITIAL SETUP

3. Identify how many lines you want connected to each Executive Series phone in the system.

4. Determine which stations will get which lines.

5. Decide if each station requires a private line.

Create a chart to assist you in organizing your phone system, for example:

Line 1: Line 2: Line 3: Line 4: Location / User

111-4567 222-4567 333-4567 444-4567

Station 11 X X X X Receptionist Area / Lisa Station 12 X X X Warehouse / Jake

INSTALLATION CHART

Station Line 1: Line 2: Line 3: Line 4: Location / User

----

11 12 13 14 15 16 17 18 19 20 21 22

INSTALL YOUR SA-400 SYSTEM

PHONE INSTALLATION

Any equipment connected to the phone line such as faxes, other phones or modems should be temporarily disconnected. Follow the installation sequence for best results.

Connecting Lines 1 and 2

1. CONNECT one end of the telephone cord into the jack labeled L1/L2, on the bottom of the SA-400.

2. Guide the line cord through one of the cord channels on the bottom of the unit.

3. Connect the other end of the telephone cord into the two-line RJ14 wall jack.

Connecting Lines 3 and 4

4. CONNECT one end of the other telephone cord into the jack labeled L3/L4, on the bottom of the SA-400.

5. Guide the line cord through the cord channels on the bottom of the unit.

6. CONNECT the other end of the telephone cord into the two-line RJ14 wall jack.

7. Determine if you want the phone to set on your desk or to be wall mounted. Install the SA-400 pedestal. See PEDESTAL INSTALLATION on page 41.

8. Connect the AC adapter plug into the AC adapter outlet on the bottom of the SA-400.

9. Thread the AC adapter cord through the channel on the bottom of the unit to prevent accidental disconnection.

10.Plug one end of the coiled handset cord into the handset. Plug the other side of the coiled cord into the outlet on the left side of the SA-400 base with the icon of a handset below. Place the handset in the cradle.

11.Plug the AC adapter into an electrical wall outlet. The LCD will flash and you will see “INITIAL SETUP START”. “PRESS START TO SETUP STATION” will scroll across the screen if the soft key under STAR T is not pressed within 15 seconds. The SA-400 is now ready to program. See page 10.

12.Install four AA alkaline batteries (not included) into the bottom side of the SA-400 base to enable the telephone to operate up to 1 hour during a power failure. (See page 42 for battery installation). Batteries are not necessary for the SA-400 to operate and retain stored data with AC power.

CONNECTING A FAX OR PC MODEM TO THE DATA PORT

You can connect a fax or PC modem to the SA-400 Data Port, located on the upper left rear side of the unit. This data port is connected to line 2. When a fax or PC modem is connected to the Data Port, and it is in use by the fax or PC modem, the connection is protected and cannot be interrupted by incoming or transferred calls.

The data port is AL WAYS active, regardless of the position of the PC/FAX switch. Placing the switch in the PC/FAX position

1. Connect the line cord of the fax or PC modem into the Data Port, labeled “DOWN STREAM”.

2. Position position. The line is now a dedicated PC/FAX line.

all PC/FAX switches on all Executive Series phones to the PC/F AX

silences the ring and turns off line status indication for that line.

INITIAL SETUP

8 9

INITIAL SETUP

QUICK SETUP

On initial power-up (the line cord(s) and AC adapter are connected) each station will prompt the user to set the station ID, time and date. All other system defaults (see SYSTEM DEFAULTS on page 4) are in place and the station is immediately ready for use. Refer to your completed system configuration diagram, on page 8, for rapid installation.

INITIAL SETUP

ASSIGNING A STATION EXTENSION NUMBER

INITIAL SETUP

SET STATION ID

SET STATION 11

Press the soft key under “CHANGE” until the chosen extension number (11-22) appears in the display.

START

CHANGE SAVE

SETTING THE TIME AND DATE

1/01 12:00

TIME (HH:MM)

BACK SAVE NEXT

Use the keypad to enter the hour (two digits) and minutes (two digits). Your entries will appear in the display as they are typed. If the time entry is incorrect, press the soft key under “BACK” to re-enter the time.

1/01 8:24

TIME (HH:MM)

BACK SAVE NEXT

1/01 8:24

TIME (HH:MM)

BACK SAVE NEXT

NOTE:

■ If another station’s ID number is chosen, an error beep will be heard and “NOT AVAIL” will appear in the display. Press the soft key under “CHANGE” to select another extension number.

STATION 11 SET

BACK NEXT

“STATION 11 SET” will appear in the display.

5. Press the soft key under “NEXT” to

program the time.

Press the soft key under “CHANGE” to toggle between “AM” and “PM”.

1/01 8:24

AM/PM

BACK CHANGE NEXT

Use the keypad to enter the month (01-12)

and day (01-31). T o edit your entry, press the soft key under “BACK” to re-enter the date.

4/ 18 8:24

DATE (MM/DD)

BACK SAVE NEXT

DATE (MM/DD)

BACK SAVE NEXT

QUICK SETUP (cont.)

VERIFYING STATION AND LINE CONFIGURATION

1. Press

2. The station ID will appear in the display to indicate the station is in use.

3. Dial the telephone number for line 2. The LINE INDICATOR for line 2 should flash red. If the

4. Repeat step 2 and call the telephone numbers for line 3 and 4.

5. If the indicators of the lines you called flashed, you have successfully installed this station!

VERIFYING SYSTEM CONFIGURATION

T o verify that all stations are communicating,

1. Press and hold

2. “PAGING” and the station icons for all properly connected stations will appear in the Station

3. Check to see if all stations connected to line 1, appear in the display . If they did, the system is

INSTALLATION CHECKLIST

❑ AC adapter is connected at stations ❑ Line cords have been connected ❑ Line 1 is common on all stations ❑ All stations have been assigned an extension number ❑ The time and date have been set at all stations

LINE 1

. The LINE INDICATOR will light green and the speakerphone LED will light red.

line indicator , for the line you called, does not flash, check to make sure lines are correctly installed.

PAGE ALL

Status Display. It may take a moment for all the icons to appear.

successfully configured. If all the stations do not appear in the display, note the station(s) that did not appear in the display. Go to the noted station and make sure the lines are connected and in the correct line jacks.

INITIAL SETUP

1/01 8:24

AM/PM

BACK CHANGE NEXT

“INITIAL SETUP COMPLETE” will appear in the display.

10 11

PROGRAMMING THE TELEPHONE

The SA-400 can be customized to meet your needs.

ASSIGNING A STATION EXTENSION NUMBER

1. Press

PROGRAMMING

The LCD displays the time and day.

1. Press

PROGRAM

PLEASE SELECT

PHON TIME OTHER

CALLER ID

BACK ENTER NEXT

SET STATION ID

BACK ENTER NEXT

SET STATION 11

BACK CHANGE SAVE

SETTING THE TIME AND DATE

PROGRAM

PLEASE SELECT

PHON TIME OTHER

TIME&DAY SETUP

BACK ENTER

“TIME (HH:MM)” will appear in the display. Use the keypad to enter the hour

(01-12) and minutes (00-59). Your entries will appear in the display as they are typed. If the time entry is incorrect, press the soft key under “BACK” to re-enter the time.

1/01 12:57

TIME (HH:MM)

BACK SAVE NEXT

The programmed time will then appear in the display.

1/01 12:57

TIME (HH:MM)

BACK SAVE NEXT

Press “CHANGE” until the chosen extension number (11-22) appears in the display.

SET STATION 11

BACK CHANGE SAVE

“STATION 11 SET” will appear in the display.

NOTE:

■ If another station’s ID number is chosen, an error beep will be heard and “NOT AVAIL” will appear in the display. Press the soft key under “CHANGE to select another extension number.

7. Press

PROGRAM

to exit.

7. Press the soft key under “CHANGE” to

toggle between “AM” and “PM.”

1/01 12:57

AM/PM

BACK CHANGE NEXT

“DATE (MM/DD)” will appear in the

display. Use the keypad to enter the month (01-12) and the day (01-31). To edit your entry, press the soft key under “BACK” to re-enter the date.

10.

BACK SAVE NEXT

11.

BACK SAVE NEXT

12.

Press

4/ 16 12:57

DATE (MM/DD)

PROGRAM

to exit.

PROGRAMMING THE TELEPHONE

SETTING A PRIVATE LINE

You must share lines 1 and 2 with all other stations in the system. However, you can create a non-square configuration as described on page 7 using lines 3 and/or 4, so that your station has different telephone number(s) from the other stations lines 3 and/or 4. More than one station can share a private line.

TELEPHONE LINES YOU WANT TO USE and follow the programming steps below.

1. Press

When auto answer is turned on and a station receives an intercom call, the station does not intercom ring. Instead, the speakerphone automatically answers the intercom call.

To program the auto answer feature,

PROGRAM

PLEASE SELECT

PHON TIME OTHER

FLASH: 600MS

BACK CHANGE NEXT

AUTODIAL SETUP

BACK ENTER NEXT

AUTO INTERCOM

BACK ENTER NEXT

RINGER SELECT

BACK ENTER NEXT

AUTOANSWER: ON

BACK CHANGE NEXT

ALWAYSRING: OFF

BACK CHANGE NEXT

1. Follow steps 1-6 above under “SETTING A

PRIVATE LINE.”

2. Press the soft key under “CHANGE” to

toggle between “ON” and “OFF.”

AUTOANSWER: ON

BACK CHANGE NEXT

CONFIGURE THE LINE CORDS OF YOUR SA-400 INTO THE

PRIV LINE: OFF

BACK CHANGE NEXT

10.

11.

12.

13.

NOTES:

■ Two or more stations can share the same private

■ If you have an SI-460 with Auto Attendant on, the

OFF

BACK SAVE ON/OFF

ON: SELECT LN34

BACK SAVE ON/OFF

3 and 4 will be flashing. Use the keypad to select the line or lines that will be private. Selected numbers will be displayed and flashing.

ON: SELECT LN34

BACK SAVE ON/OFF

PROGRAM

Press

line(s), but under this condition your private line calls will always be accessible (always be privacy released) to those stations.

Auto Attendant station cannot answer lines that are private.

SETTING AUTOMATIC ANSWER

3. Once your selection appears in the display,

press

PROGRAM

to exit.

PROGRAMMING

12 13

PROGRAMMING THE TELEPHONE

SETTING THE OUTSIDE LINE

If you must dial an outside line to access a dial tone, you can program the phone to automatically dial the outside digit when calling a stored caller ID record.

1. Press

PLEASE SELECT

PHON TIME OTHER

PROGRAMMING

CALLER ID

BACK ENTER NEXT

BACK CHANGE NEXT

SAVE: ALL

BACK CHANGE NEXT

PROGRAM

CWCID ON

OUTSIDE LINE:-

BACK CHANGE NEXT

Press the soft key under “CHANGE” until the correct digit is displayed. (0 1 2 3 4 5 6 7 8 9 )

NOTE:

■ If an outside line is not needed, make sure there is a “-” in the display.

7. When the correct outside line digit

appears in the display, press “NEXT” to save.

8. Press

PROGRAM

to exit.

SETTING THE AREA CODE

The area code is always included in caller ID records with telephone numbers. When your local area code is programmed into the SA-400 and you press the area code is automatically removed.

If you must dial 10 or 11-digits when dialing from your area, leave the area code setting at 000. The SA-400 will prompt you to choose between 7, 10, or 11-digit dialing each time you make a caller ID call.

If you reside in a 7-digit dialing area, the SA-400 can make returning phone calls easier by automatically dialing stored Caller ID numbers. In order for this feature to work correctly, it is necessary to program your local area code into the unit.

To program your local area code,

AREA CODE: 310

1. Follow steps 1-5 above under “SETTING

THE OUTSIDE LINE.”

OUTSIDE LINE:-

BACK CHANGE NEXT

BACK SAVE NEXT

Press

to call a local caller ID record,

DIAL

PROGRAM

to exit.

SETTING THE RINGER ON/OFF BY LINE

Ringer settings for each outside line are individually controlled at each station. When the ringer is turned “ON,” the line will ring when calls are received. When the ringer is turned “OFF,” that line will not ring when a call is received. Whether the ringer is turned on or off, the LINE INDICATORS will operate normally.

You can determine which lines ring at your station. All four lines are factory preset to ring on the SA-400.

1. Press

PROGRAM

PLEASE SELECT

PHON TIME OTHER

FLASH: 600 MS

BACK CHANGE NEXT

AUTODIAL SETUP

BACK ENTER NEXT

AUTO INTERCOM

BACK ENTER NEXT

The “LINE RING” and line number will appear on the display.

LINE1 RING:ON

BACK CHANGE NEXT

Press the soft key under “CHANGE” to toggle between turning the ringer “ON” or “OFF” for the selected line.

LINE1 RING:OFF

BACK CHANGE NEXT

Press the soft key under “NEXT” to advance to the next line selection.

9. Repeat steps 7 and 8 until all lines have

RINGER SELECT

BACK ENTER NEXT

been programmed.

10.Press

PROGRAM

to exit.

ALWAYS RING

The Always Ring default setting is OFF. There are a few situations when the SA-400 will not ring. The SA-400 will not ring when the Auto Attendant is on, unless the incoming caller is later transferred to your station. The SA-400 will ring when the Auto Attendant is off, but if you are already on a line, your station will not ring when someone is calling in on another line.

If you would like the SA-400 to ring under these conditions, set Always Ring to ON.

ALWAYSRING:OFF

1. Follow steps 1-5 above under “SETTING

THE RINGER ON/OFF BY LINE.”

RINGER SELECT

BACK ENTER NEXT

BACK CHANGE NEXT

Press

PROGRAM

to exit.

PROGRAMMING

. Using the keypad, enter in your three digit

area code.

AUTOANSWER: ON

BACK CHANGE NEXT

14 15

PROGRAMMING THE VOLUME

RINGER VOLUME

The ringer volume can be set to HI, LOW or OFF. The ringer volume is factory preset to HIGH. The ringer volume switch is located on the back of the SA-400. To adjust the ringer volume, move the ringer volume switch to the desired position. When the ringer volume is turned off, the unit will not ring when a call is received.

You can individually set the volume level for the handset/headset and speaker. When using or switching applications, the set volume level is automatically adjusted.

HANDSET VOLUME

While using the handset:

1. Press

PROGRAMMING

VOLUME

to adjust the handset volume.

2. As the volume is adjusted, 1-5 bars will appear on the LCD to visually display the handset

volume level. (1 bar representing low and 5 bars representing high volume.) The volume setting will remain at this level until it is changed or a power failure occurs.

4/25 3:52

VOLUME

SPEAKERPHONE / INTERCOM VOLUME

When using the speakerphone/intercom or when the phone is in standby mode,

1. Press

VOLUME

to set the speakerphone volume to the desired level.

2. As the volume is adjusted, 1-8 sets of bars will appear to visually display the volume level on

the LCD. The volume setting will remain at this level until it is changed or a power failure occurs.

HEADSET VOLUME

While using the headset:

1. Press

VOLUME

2. As the volume is adjusted, 1-5 bars on the LCD will appear to visually display the headset

volume level. (1 bar representing low and 5 bars representing high volume.) The volume setting will remain at this level until it is changed or a power failure occurs.

to adjust the headset volume.

OFF LO H

RING VOL.

PROGRAMMING AUTODIAL

Each SA-400 in the system can store up to 20 autodial numbers. Ten 16-digit numbers can be accessed with the autodial key and ten additional entries using the lower register key followed by the autodial key. Each autodial entry can have up to 16 digits and can have 14 characters for the name. Once a number has been stored in an autodial location, press the selected autodial location key to have the SA-400 automatically dial the programmed number .

Home

AUTODIAL CARD

Remove the autodial card. Write down the names and/or telephone numbers associated with the stored speed dial numbers and replace the autodial card and plastic cover . An extra autodial card is provided for your convenience.

Autodial numbers can be programmed in two ways:

PROGRAMMING A CALLER ID RECORD

INTO AUTODIAL

To enter a caller ID record from your directory into an autodial location:

1. Press

123-456-7800

CALLER ID

SANDY LEE

2. Press the < or > soft keys to scroll through

records.

3. When the caller ID record you want to

store into autodial appears in the display, press and hold the selected autodial key location.

4. After you hear a beep:

SAVE TO LOC 01

YES NO

5. The telephone number of the caller ID

record will appear in the display. Press “NEXT” to accept the number . (To edit the number, see page 19 “EDITING AUTODIAL ENTRIES.”)

NOTE:

■ Include the outside line digit if one is needed to dial.

6. The caller ID name will now appear in the

display. Press the soft key under “ SAVE” to store the name and number. (T o edit the name, see page 19 “EDITING AUTODIAL ENTRIES.”)

7. Press

PROGRAM

Car Bank

Joe Client

Direct Line

Agency

Sue Smith

LOWER

to exit.

PROGRAMMING

16 17

HOLD

PAUSE

PROGRAMMING AUTODIAL

ENTERING AUTODIAL RECORDS

To manually enter a name and number into autodial,

1. Press

PROGRAMMING

NOTE:

■ Include the outside line digit if one is needed to dial

PROGRAM

PLEASE SELECT

PHON TIME OTHER

FLASH: 600 MS

BACK CHANGE NEXT

AUTODIAL SETUP

BACK ENTER NEXT

Press the soft key under “NEXT” to select an autodial location (01-20).

BACK EDIT NEXT

If a number has not already been programmed, “<NUMBER>” will appear in the display. Use the keypad to enter the

autodial number, up to 16 digits. , ,

FLASH

and the number is entered incorrectly, press the soft key under “ left and the soft key under “DEL” to remove digits. Use the keypad to re-enter the correct digits.

out of the system.

02 3105551212

DEL < NEXT

can be entered as well. If

<” to move the cursor

02 <NAME>

SAVE < NEXT

Use the keypad to enter the name, up to 14 characters. Pressing a key once will display the first letter on that key. Pressing it repeatedly will cycle through all the characters on the key.

NOTE:

■ Pressing the 1 key will add a space.

10. When the desired letter appears in the

display, press the soft key under “NEXT” to move the cursor to the right.

02 G

SAVE < NEXT

11.Repeat steps 8 and 9 until the name is

entered.

02 GRANDMA

12.

SAVE < NEXT

13.

Repeat steps 4 through 11 to program the remaining autodial numbers.

14.Press

PROGRAM

to exit.

EDITING AUTODIAL ENTRIES

To edit a name or number in autodial,

1. Follow steps 1-4 under “ENTERING

AUTODIAL RECORDs” on page 18.

03 2132221212

BACK EDIT NEXT

03 2132221212

DEL < NEXT

The programmed autodial number will appear in the display. To alter the autodial number, press the soft key under “ move the cursor left and the soft key under “DEL” to remove digit. Repeat as necessary.

<” to

4. Use the keypad to re-enter the correct

digits.

03 2134441212

DEL < NEXT

03 JOESMITH

DEL < NEXT

Press in combination, the soft key under

<” to move the cursor left and the soft

“ key under “DEL” to remove characters.

7. Use the keypad to enter the correct letter,

up to 14 characters. Pressing a key once displays the first letter on that key. Pressing it repeatedly will cycle through all the characters on the key. When the desired letter appears in the display, press the soft key under “NEXT” to move the cursor to the right.

8. Repeat step 7 until the name is entered.

03 JOHNSMITH

SAVE < NEXT

The next autodial station will appear in the display.

10. Repeat steps 2 through 9 to edit the

remaining autodial numbers.

11.Press

PROGRAM

to exit.

AUTODIAL PAUSE

When programming numbers in autodial, a two-second pause can be inserted to use with telephone banking, long distance or PBX services.

When a pause needs to be included in an autodial entry,

PROGRAMMING

1.Press

A “P” will appear on the display to indicate a two-second pause has been added.

03 9P2221212

DEL < NEXT

18 19

PROGRAMMING AUTODIAL

PROGRAMMING CALL WAITING CALLER ID

PROGRAMMING AUTO INTERCOM

The eight keys in the middle of the SA-400 are programmed to intercom with stations 11 through

18. However , you can change the settings to intercom any station connected to the system.

1. Press

PLEASE SELECT

PHON TIME OTHER

FLASH: 600 MS

BACK CHANGE NEXT

AUTODIAL SETUP

BACK ENTER NEXT

PROGRAMMING

AUTO INTERCOM

BACK ENTER NEXT

PROGRAM

KEY1:INTERCOM11

BACK CHANGE NEXT

Press NEXT until the key (button) you want to program appears in the display. KEY1 will cycle through all eight keys and their current settings (KEY2, KEY3, etc.).

7. Once you have selected a key to program,

press “CHANGE” until the station number you want the key to intercom appears in the display.

8. Press

PROGRAM

to exit program mode.

SETTING THE FLASH DURATION

Centrex, PBX and telephone company services infrequently require a specific flash duration different from the SA-400 default of 600ms. The SA-400 supports flash durations from 100ms (milliseconds) to 1,000ms in 100ms increments.

1. Press

4. Press

PROGRAM

PLEASE SELECT

PHON TIME OTHER

FLASH: 600 MS

BACK CHANGE NEXT

Press CHANGE until the MS you want appears in the display.

PROGRAM

to exit program mode.

CALL WAITING CALLER ID SERVICE OPTIONS

Caller ID

Caller ID is a subscription service offered by your local telephone company. The local time, date and the caller’s name and phone number, if available, will be displayed on the LCD, allowing you to choose to answer the call or not. Caller ID information is sent after the first ring.

Call Waiting

Call Waiting is a subscription service offered by your local telephone company. When you are on the line and another call comes in, a beep is emitted over the line. You can continue speaking to the first caller or , by pressing

, you can toggle to speak to the second caller .

FLASH

Call Waiting Caller ID

If you subscribe to call waiting caller ID service and you are on the line, the local time and the caller’s name and phone number, if available, will appear in the display. You can then choose to answer the call by pressing continue to ring.

to toggle to the incoming call or let the incoming call

FLASH

“BLOCKED” and “UNAVAILABLE” Messages

If callers choose to partially or completely “block” their caller ID information from being broadcast, a message will appear on the display indicating that the name and/or telephone number has been blocked. The time and date of the call will still appear in the display.

If, for any reason, the name and/or number information is currently not available from your local telephone company, an “UNAVAILABLE” message will appear in the display. The time and date of the call will still appear in the display.

CALLER ID

All common line stations will display the incoming call’s caller ID recor d.

Three Caller ID Options

Up to 64 of the most recent caller ID records can be retained (stored) corresponding to the following programming selection:

1. ALL All call records will be retained.

2. UNANSWER Records for calls transferred to your station and not answered by the user will

be retained in the station directory.

3. ANSWER When you or your station answers a call, the caller ID record will be stored.

PROGRAMMING

20 21

PROGRAMMING CALL WAITING CALLER ID

TELEPHONE OPERATION

SELECTING WHICH CALLER ID RECORDS ARE SAVED

If you subscribe to any caller ID service, caller ID data will be displayed on the SA-400’s LCD when the call is received. The save feature allows you to decide which displayed records will be saved in SA-400 memory. The save feature is factory pre-set to “SAVE: ALL” (all calls will be recorded in the caller ID directory). The SA-400 can save the most recent 64 caller ID records.

1. Press

PROGRAMMING

PROGRAM

PLEASE SELECT

PHON TIME OTHER

CALLER ID

BACK ENTER NEXT

CWCID: ON

BACK CHANGE NEXT

SAVE: ALL

BACK CHANGE NEXT

Press the soft key under “CHANGE” to toggle between “ANSWER,” “ALL” and “UNANSWER.”

6. When your selection appears in the

display, press

PROGRAM

to exit.

TURNING CALL WAITING CALLER ID OFF

If you subcribe to call waiting caller ID, the caller ID data from an incoming call can be displayed even when you are on another call. The call waiting caller ID feature is factory pre-set to “ON.” If you do not subscribe to a call waiting caller ID service, you can turn the SA-400’s caller ID feature off.

PROGRAM

Press

PLEASE SELECT

PHON TIME OTHER

CALLER ID

BACK ENTER NEXT

CWCID: OFF

BACK CHANGE NEXT

Press the soft key under “NEXT” to save the selection.

6. Press

PROGRAM

to exit.

AUTO ATTENDANT

An Executive series phone with an answering system (like the SI-460) has the ability to set auto attendant. Auto attendant allows calls to be answered automatically by the designated auto attendant station and directed messaging enables callers to navigate through the system without the assistance of a person having to route the call.

PROGRAMMING

Recorded greetings assist in guiding callers to selected information and stations allowing employees to be more productive by decreasing the amount of time they need to man phones.

When a call comes in while auto attendant is on, only the auto attendant station will ring. The selected greeting at the auto attendant station answers the call, directing the caller to that station’s nested greetings or other stations in the system. The caller is then able to be guided through the system by entering ❋ followed by an extension number (11-22) to access a particular station, or by entering ❋ followed by 01-06 to access a station’s greeting.

For calls to be directed to stations, the auto attendant station must have common lines with stations in the system.

The SA-400 does not have an answering system, nor can auto attendant be set at an SA-400 unit.

AUTO ATTENDANT

When auto attendant is turned on, that station operates slightly different than other stations. Caller ID - Once auto attendant is turned on, the auto attendant station will register all calls that

ring at that station, regardless of the individual station setting. When auto attendant is turned off, that station will then resume registering caller ID records as programmed.

Line Select - Automatically answers the ringing line when the handset is lifted, or speaker or

headset button is pressed.

Page All - The auto attendant station is excluded from receiving page all calls. Voice Mail Timer on - When the voice mail timer has been set at the auto attendant station, calls

will automatically be answered only when the voice mail is on.

TELEPHONE OPERATION

CWCID: ON

BACK CHANGE NEXT

22 23

TELEPHONE OPERATION

TRANSFERRING OPERATION

A caller who wants to access a station, when auto attendant is on and answers the call, must enter the corresponding station numbers as follows:

Station 11 12 13 14 15 16 17 18 19 20 21 22 Caller Dials ❋11 ❋12 ❋13 ❋14 ❋15 ❋16 ❋17 ❋18 ❋19 ❋20 ❋21 ❋22

A greeting on an Executive series phone can be set to inform a caller as to how to route his/her call.

An example of an initial auto attendant greeting would be:

Hello, you have reached ABC Corporation. If you know your party’s extension, dial it now. If you

“

would like to speak to the operator, press *12 now.

”

TURNING AUTO ATTENDANT ON

Only one station in the system can be designated as the auto attendant. An SA-400 can not be an auto attendant.

When auto attendant is turned on at a station, the AUTO ATTENDANT INDICATOR will light on all stations common to line 1. “ATTENDANT LINE” will appear in the display along with the lines for which auto attendant is set to on.

TELEPHONE OPERATION

TURNING AUTO ATTENDANT OFF

The system auto attendant can only be turned off at the auto attendant station. When this happens, the AUTO ATTENDANT INDICATOR will turn off at all connected stations, and “AUTO ATTENDANT” in the display of the designated auto attendant station will disappear.

OFF HOOK OPTIONS

HEADSET OPERATION

The SA-400 has an RJ22 headset jack, allowing you the convenience of connecting a headset. At anytime during the conversation, you can press or handset.

1. Insert the RJ22 plug into the headset port, located on the left side of the unit.

2. Press

NOTE:

■ If your headset uses a 2.5 mm jack, you will need to purchase a headset jack adapter. See ACCESSORIES on page 52.

SPEAKERPHONE OPERATION

The SA-400 features a digital speakerphone, designed to adapt to the acoustic environment for clear conversations on both sides.

At anytime during a conversation, you can press the speakerphone. Likewise, when you are using the headset or the handset, simply press the

speakerphone and return the handset to the cradle to begin using the speakerphone. To use the speakerphone or to answer a call,

to answer or hang up a call.

HEADSET

ANSWER

HEADSET

1. Press .

or lift the handset to use the speaker

or lift the handset to switch from using

ANSWER

TELEPHONE OPERATION

2. Speak in the direction of the unit.

3. Press again to hang up.

CALL DURATION TIME

The hour, minutes and seconds of each call received or made are automatically displayed in the LCD during your conversation. This feature is especially helpful for call accounting and controlling long distance usage.

NOTE:

■ The timer resets for every call, and once you hang up from a call, the duration of that call cannot be recalled.

24 25

00:08:26

HEADSET

ANSWER

HEADSET

ANSWER

TELEPHONE OPERATION

ANSWERING CALLS

LINE SELECTION

Lines can be automatically or manually selected. Line selection operates differently when auto attendant is turned on and when auto attendant is turned off. For example, if a call comes into the system and: Auto attendant is on When the handset is lifted, or the headset or speaker button is pressed,

the user will get the first available line.

Auto attendant is off When the handset is lifted, or the headset or speaker button is pressed,

the user will answer the ringing line.

AUTOMATIC LINE SELECTION

The priority of lines is in numerical order. For instance, LINE 1 has priority, followed by LINE 2, LINE 3 and LINE 4. If LINE 1 is in use, LINE 2 will be accessed if the handset is picked up. If LINE 1 and LINE 2 are in use, LINE 3 will be accessed, and so on. In addition, if two lines are ringing and you lift the handset, the line priority above still applies.

1. Lift the handset.

2. The SA-400 will access the available line.

You will hear a beep:

■ If you press the line button of a call in use where privacy has not been released, or

TELEPHONE OPERATION

■ If you press a line button where a line is not connected, or

■ If all lines are in use, and you pick up the handset, you will hear an error beep and “ALL

LINES IN USE” will appear in the display.

MANUAL LINE SELECTION

1. Lift the handset.

2. Press the desired LINE button, for example

You will hear a beep:

■ If you press the line button of a call in use where privacy has not been released, or

■ If you press a line button where a line is not connected, or

■ If all lines are in use, and you pick up the handset, you will hear an error beep and “ALL

LINES IN USE” will appear in the display.

ANSWERING CALLS WHEN AUTO ATTENDANT IS NOT ON

If you subscribe to any type of caller ID service from your local telephone company, the name and phone number (if available) of the caller will appear in the display within the first two rings.

When the phone rings and the LINE INDICATOR rapidly flashes:

Using the Handset,

1. Lift the handset. The SA-400 will automatically answer the first ringing line.

2. To hang up, return the handset to the cradle.

26 27

LINE 2

ANSWERING CALLS (cont.)

ANSWERING CALLS WHEN AUTO ATTENDANT IS NOT ON (cont.)

Using the Speakerphone,

1. Press . The SA-400 will automatically answer the ringing line.

2. To hang up, press .

Using the Headset,

1. Press

2. To hang up, press

ANSWERING CALLS WHEN AUTO ATTENDANT IS ON

If you subscribe to any type of caller ID from your local telephone company, within the first two rings, the name and phone number (if available) of the caller will appear in the display.

When the phone rings, the LINE INDICATOR rapidly flashes. To answer a call at a station that is not the auto attendant:

Using the Handset,

1. Lift the handset.

2. Press the LINE button of the incoming call, for example

3. To hang up, return the handset to the cradle.

Using the Speakerphone,

1. Press the LINE button of the incoming call to answer the call.

2. To hang up, press .

Using the Headset,

1. Press

2. Press the LINE button of the incoming call.

3. To hang up, press

. The SA-400 will automatically answer the ringing line.

HEADSET

ANSWER

HEADSET

ANSWER

LINE 2

TELEPHONE OPERATION

CALLER ID

REDIAL

AUTO REDIAL

TELEPHONE OPERATION

ANSWERING CALLS (cont.)

ANSWERING A CALL ON ANOTHER LINE DURING A CONVERSATION

When you are speaking with a caller on an outside line and another call is received on another line, you will see the LINE INDICATOR flash. If you have ALWAYS RING on, you will also hear ringing on that line (see page 15). To answer the other call:

1. Press

you place on hold will flash green.

2. Press the LINE button of the ringing call and begin speaking with the caller. The LINE

INDICATOR will turn from a flashing red to a solid green.

3. To return to the first caller on hold and hang up with the second call, press the LINE button of

the holding call. The second line will automatically be disconnected.

4. Begin speaking with the first caller who has been released from hold.

ANSWERING A CALL WAITING CALLER ID CALL

If you subscribe to a call waiting caller ID service from your local telephone company, the SA-400 can receive a caller ID record while you are on the line with another party.

1. If a second call comes in while you are on the phone you will hear a beep.

2. The caller ID data of the caller will appear in the display.

TELEPHONE OPERATION

3. Press

continue with the first call.

NOTE:

■ Call waiting caller ID can be seen on the auto attendant station, however, a station will only receive call waiting caller ID if off hook and another call comes in on that line.

HOLD

to place the caller you are speaking with on hold. The LINE button of the call

PAUSE

FLASH

if you want to answer the call waiting call or ignore the second call and

MEMORY STORAGE

MAKING A CALL USING CALLER ID

T o make a call using stored caller ID records:

1. Press

2. Press the < or > display soft key to scroll through records.

3. Lift the handset.

4. When the caller record you want to dial appears on the display , press

5. If your area code is set to 000 in the SA-400, the LCD will display three different dialing

options. The options are to dial 7 digits, 10 digits or all 11 digits of the telephone number. Select one of the three dialing options and press

automatically establish a dial tone and place the call.

6. Return the handset to the cradle to end the call.

NOTES:

■ If you have programmed your local area code into the SA-400 before using this feature, then the SA-400 will not prompt you for different dialing options. See “Setting the Area Code” page14 for more information.

■ If you wish to cancel your call (to exit dialing mode), press

DISPLAY REDIAL

This feature allows you to view the contents of redial memory before dialing the number. This feature is useful when you are not sure what number was dialed last.

1. While on-hook, press

2. The telephone number that was dialed last will display in the LCD for you to review.

DIAL

again. The SA-400 will

CALLER ID

REDIAL

AUTO REDIA

TELEPHONE OPERATION

MAKING CALLS

The SA-400 enables users three ways to get a dial tone and hang up:

Method Getting a Dial Tone Hang Up

Handset Lift the handset. Return the handset to the cradle. Headset Press

Speakerphone Press

The owner’s guide primarily uses examples using the handset to operate features and functions. However , the headset and speakerphone may also be used. Please refer to the char t above.

HEADSET

ANSWER

. Press

. Press .

28 29

HEADSET

ANSWER

If you want to dial the number displayed,

1. Lift the handset.

2. Press

DIAL

3. End the call by returning the handset to the cradle.

REDIAL

The SA-400 remembers the last number dialed and will automatically redial that number .

1. Pickup the handset.

2. Press

automatically redial the number .

. The last number dialed will appear in the display and the SA-400 will

3. Return the handset to the cradle to end the call.

SCRATCH PAD

TELEPHONE OPERATION

MEMORY STORAGE (cont.)

AUTO BUSY REDIAL

Auto busy redial automatically redials a busy line up to 10 times, at 10 second intervals. If the line is still busy after 4 minutes, the SA-400 will return to the idle mode. Automatic busy redial

REDIAL

can be canceled anytime by pressing Once you get a busy signal:

AUTO REDIA

1. Hang up.

2. Press

SPEAKERPHONE INDICATOR will flash rapidly.

REDIAL

AUTO REDIA

twice. The unit will attempt to redial the number for 15 seconds and the

3. The SPEAKERPHONE INDICATOR will then flash slowly for 10 seconds before attempting to

redial the number.

4. The unit will redial the busy line up to 10 times or until the call is answered.

5. Press to end the auto redial and begin speaking.

6. Return the handset to the cradle or press to end the call.

NO ANSWER REDIAL

No answer redial automatically redials an unanswered line up to 10 times, at 30 second intervals.

TELEPHONE OPERATION

If no one answers the line after 4 minutes, the SA-400 will return to the idle mode. Automatic no answer redial can be canceled anytime by pressing

Once you make a call where no one answers:

1. Hang up.

2. Press

SPEAKERPHONE INDICATOR will flash rapidly.

REDIAL

AUTO REDIA

twice. The unit will attempt to redial the number for 15 seconds and the

3. The SPEAKERPHONE INDICATOR will then flash slowly for 10 seconds before attempting to

redial the number.

4. The unit will redial the unanswered line up to 10 times or until the call is answered.

5. Press to end the auto redial and begin speaking.

6. Return the handset to the cradle or press to end the call.

REVIEWING AUTODIAL ENTRIES

To review stored autodial entries,

1. Press an AUTODIAL STATION key.

2. The name and/or number programmed in the chosen autodial location will appear on the

display. The screen will return to the default screen after thirty seconds.

again.

REDIAL

AUTO REDIA

again.

MEMORY STORAGE (cont.)

DIALING STORED AUTODIAL OR AUTO INTERCOM NUMBERS

1. Pick up the handset.

2. Press the AUTODIAL ST ATION key or AUTO INTERCOM key of the number you want to speed

dial.

3. The SA-400 will automatically dial the number displayed.

4. To hang up, return the handset to the cradle.

STORING A SCRATCH PAD NUMBER

While on-hook or off-hook, the scratch pad is a location where you can temporarily store a number . The number you enter into the scratch pad will remain there until another number is entered.

To store a number in scratch pad memory.

1. Press

SCRATCH PAD

2. Enter the number you want to temporarily store in this location, using the keypad.

3. Press

DIALING A SCRATCH PAD NUMBER

To dial a number stored in the scratch pad memory,

SCRATCH PAD

the LCD will return to the standby display.

1. Lift the handset.

2. Press

3. Press

4. The number will automatically be dialed.

DISPLAY AND DIAL NUMBER

To display a number prior to dialing the number,

1. Use the keypad to dial a number.

2. The telephone number will appear in the display as it is entered.

3. Lift the handset.

4. Press

. “SCRATCH PAD” will appear in the display.

again. The unit will beep to indicate the number entered has been saved and

DIAL

to dial the displayed number .

TELEPHONE OPERATION

30 31

TELEPHONE OPERATION

HOLD

Any station can place a call on hold and any station can take a call off hold. Once a call on hold has been seized, the call returns to a private state (except after another station has hung up during a conference call). (See “CALL PRIVACY” on page 34.)

1. Press

station to indicate the call is holding. Other stations will see the line indicator slowly flashing in red.

HOLD

to place a call on hold. The solid green line indicator will slowly flash at your

PAUSE

2. Any station may press the LINE button of the holding call and speak to the caller. The call will

then return to a private call state, where other stations cannot join the call. Once a station takes a call off hold, that station’s line indicator will turn solid green.

AUDIBLE HOLD REMINDER

Audible hold reminder is designed to prevent calls from accidentally being placed on hold for long durations of time. Audible hold reminder automatically alerts the station that placed the call on hold that the call has been unattended for more than three minutes. Once the call has been placed on hold for over three minutes, the LINE INDICATOR will flash rapidly and the SA-400 will beep three times every 8-10 seconds until the call is taken off hold. If a call has been on hold for eight minutes, the holding call will be automatically disconnected.

TELEPHONE OPERATION

Whether you use the headset, handset or speakerphone, mute temporarily disables the microphone of your phone or headset so the calling party cannot hear any noise on your side. You, however, are still able to hear the calling party.

To initiate the mute feature during a conversation,

MUTE

1. Press . The word “MUTE” is displayed.

2. Press again to end the mute feature. “MUTE” disappears from the display.

NOTE:

■ If a call is muted, by pressing the INTERCOM, LINE or HOLD button or hanging up, the mute feature is canceled.

DO NOT DISTURB (DND)

The do not disturb feature is especially beneficial when you do not want to be disturbed by pages, transferred calls, intercom calls or incoming calls. When DND is turned on, the station will not accept any transferred calls, incoming calls, pages, or intercom calls.

To turn DND on:

1. Press . The DO NOT DISTURB INDICATOR will light and “DND” will appear in the

display.

TRANSFERRING CALLS

The SA-400 enables calls to be answered and then transferred to another station in the system. When a call is transferred to another station, that call’s caller ID data is also transferred.

NOTE:

■ The most recent caller ID record your station received is transferred with the call.

Other T ransfer Display Messages

MESSAGE STATUS

INVALID ID Either your station has been entered or a

non-existing station number has been entered, i.e. 32.

UNABLE TO CALL Do Not Disturb (DND) is turned on at the

receiving station, the station may not exist or the station is on another intercom call. Check the display for the station icon.

CALL TRANSFER Call has been transferred to the receiving

station.

BLIND CALL TRANSFER

Blind transfer allows you to transfer a call directly to another station without announcing it to the other station.

After a call is answered,

1. Press

TRANSFER

. The call is automatically placed on hold.

2. “EXT. ??” will appear in the display . Enter the extension of the station you want to transfer

the call.

3. “CALL TRANSFER” will appear in the display.

4. The call has been transferred. Hang up.

ACTION

Enter a valid station number , 11-22.

The call cannot be transferred to this station at this time.

You can hang up.

TELEPHONE OPERATION

To turn DND off:

1. Press again. “DND” will disappear from the display and the DO NOT DISTURB

INDICATOR will turn off.

32 33

TELEPHONE OPERATION

TRANSFERRING CALLS (cont.)

ATTENDED CALL TRANSFER

To announce that you will be transferring a call or to see if the person you want to transfer the call to is available, after the call is answered,

1. Press

2. Press

HOLD

PAUSE

INTERCOM

3. When “EXT. ??” appears in the display, enter the extension number of the station you want

to speak with.

4. “INTERCOM CALL” and the receiving station’s extension will appear in the display.

5. When you hear a beep, advise them that you will be transferring a call.

6. Press the flashing green LINE of the call you want to transfer.

7. Press

TRANSFER

8. When “EXT. ??” appears in the display, enter the extension number of the station you want

to forward the call.

9. “CALL TRANSFER” will appear in the display.

10.The call has been transferred. Hang up.

TELEPHONE OPERATION

CALL PRIVACY AND CONFERENCE CALLING

CALL PRIVACY

Call privacy prevents other stations from picking up a line in-use by another station, unless the talking station releases privacy. When you make or answer a call, you automatically have privacy. Once a call is placed on hold, privacy is released until the call is picked up from hold.

■ Go off hook to make a call........................................................Private

■ Receiving an incoming call.......................................................Private

■ Holding call was transferred to your station .............................Private

■ Picking up a holding call ..........................................................Privacy released while call is

holding only

■ CONFERENCE button was pressed on a call .............................Privacy released

■ CONFERENCE button was pressed again..................................Privacy restored

■ CONFERENCE button was pressed to join calls ........................Privacy released

■ CONFERENCE button was pressed at your station after

the other station joined in the conference call hangs up...........Privacy restored

CALL PRIVACY AND CONFERENCE CALLING (cont.)

CALL PRIVACY RELEASE

At any time during a conversation you can release privacy on a call to allow one other station to join the call.

During a conversation,

1. Press

2. The line INDICATOR of the privacy released call will flash red at other stations in the system,

CONFERENCE CALLING WITH TWO OUTSIDE LINES

Conference calling allows a station to call two phone lines to initiate a three-way conversation. Once a call conference with two lines has been established, other stations in the system may not join the conference call.

Once you make a call or answer a call,

1. Press

2. Make or answer a call from another line.

3. Press

4. The LCD will display “PRV RELEASED.”

5. Press the LINE button of the call on hold.

6. The conference call has been established and you may begin speaking to both parties.

7. To end the conference call, hang up and both parties will be disconnected.

If you want to continue speaking with one of the calling parties,

7. Press the LINE button of the caller you want to maintain a conversation with and the other

CONFERENCE

indicating that any station in the system can pick up the privacy released line by pressing the LINE button.

CONFERENCE

caller will be disconnected.

. “PRV RELEASED” will appear in your display.

HOLD

to place the caller on hold. The LINE INDICATOR will flash green.

PAUSE

TELEPHONE OPERATION

NOTE:

■ If any standard telephone is connected to the same line(s) as an SA-400, the standard phone can always access the SA-400’s phone call (the SA-400 calls are privacy released to standard phones). Alternatively, an SA-400 can access a standard phone’s calls once the standard phone has been on a call for at least 7 seconds.

34 35

INTERCOM

TELEPHONE OPERATION

CALL PRIVACY AND CONFERENCE CALLING (cont.)

PRIVATELY TALKING TO ONE OF THE CONFERENCE CALL PARTIES

If you need to interrupt the conference call to speak privately to one of your conference call parties,

1. Press

2. Press the LINE button of the call you want to privately speak with.

When you want to continue with the conference call,

3. Press

4. The LCD will display “PRV RELEASED.”

5. Press the LINE button of the call on hold and the conference call is resumed.

CONFERENCE CALLING WITH ONE OUTSIDE LINE AND TWO STATIONS

At anytime in a conversation, you can press can join your call.

1. Intercom a station and let them know you will be making a call on a specific line and when

TELEPHONE OPERATION

they see that line’s indicator flash slowly, they can press the line key to join the conversation.

2. Make or answer a call.

3. Press

4. The LCD will display “PRV RELEASED.”

5. One other station in the system can now join the call by pressing the slowly flashing, privacy

released line key.

6. “CALL JOINED” will appear on that station’s display and the LINE INDICATOR of the

conference call will turn green on that station. That station is automatically joined in the call.

7. Return the handset to the cradle to have your station exit the call.

NOTE:

■ If one station exits a call, the other station can re-establish privacy on that call by pressing

RESTORED” will appear in the display.

HOLD

to place both calls on hold.

PAUSE

CONFERENCE

while on the line with the call you are privately speaking to.

CONFERENCE

and release privacy so one other station

CONFERENCE

. “PRIVACY

INTERCOM & PAGING OPERATION

Intercom allows you to call another station in the system without tying up an outside line. The SA-400 has two intercom channels, so two 2-way intercom conversations can occur at the same time. If auto answer is turned on, and you receive an intercom call, the station will beep and the intercom is instantly connected. If auto answer is not turned on, the station being intercommed will begin ringing with a unique intercom ring.

NOTE:

■ To make an intercom call, stations must have a common line 1.

INTERCOM DISPLAY MESSAGES

MESSAGE STATUS ACTION

INVALID ID Either your station has been

entered or a non-existing station number has been entered, i.e. 32.

UNABLE TO CALL Do Not Disturb (DND) is turned on

at the receiving station.

INTERCOM CALL Initiating an intercom call.

MAKING AN INTERCOM CALL USING THE SPEAKERPHONE

1. Press

. The INTERCOM and SPEAKER INDICATORS will light.

2. The LCD will display “EXT ??”. Press the AUTO INTERCOM key that corresponds to the

station you want to intercom or enter the station number (11-22) of the station you want to intercom.

NOTE:

■ If “INVALID ID” or “UNABLE TO CALL” appears in the display, see actions under “INTERCOM DISPLAY MESSAGES” above.

3. “INTERCOM CALL” and the extension of the station you are calling will appear in your

display, while the station you are inter comming will see your station ID.

4. Once the caller answers, begin talking.

5. To end the intercom conversation, press

INTERCOM

again or .

Enter a valid station number , 11-22.

Try intercomming this station at another time.

After the beep begin speaking.

INTERCOM & PAGING

36 37

INTERCOM

MUTE

INTERCOM & PAGING OPERATION

MAKING AN INTERCOM CALL USING THE HEADSET OR HANDSET

1. Lift the handset or press

2. Press

INTERCOM

. The INTERCOM INDICATOR will light.

HEADSET

ANSWER

3. The LCD will display “EXT ??”. Press the AUTO INTERCOM key that corresponds to the

station you want to intercom or enter the station number (11-22) of the station you want to intercom.

NOTE:

■ If “INVALID ID” or “UNABLE TO CALL” appears in the display, see actions under “INTERCOM DISPLAY MESSAGES” on page 37.

4. “INTERCOM CALL” and the extension of the station you are calling will appear in the display.

5. Once the caller answers, begin talking.

6. T o end the intercom conversation, press

ANSWERING INTERCOM CALLS WHEN AUTO ANSWER IS ON

When Auto Answer is turned on, the station receiving the intercom call will automatically answer the call using the speakerphone.

HEADSET

, or return the handset the cradle.

ANSWER

1. After you hear a beep, the INTERCOM and SPEAKER INDICATORS light.

2. The speakerphone will automatically turn on.

3. Begin speaking to the intercom party. Use the speakerphone or pick up the handset for

privacy.

4. Hang up by pressing

INTERCOM & PAGING

ANSWERING INTERCOM CALLS WHEN AUTO ANSWER IS OFF

When the station begins to intercom ring, the INTERCOM INDICATOR will begin to flash and the station paging you will appear in the display.

1. Press

INTERCOM

stop flashing.

INTERCOM

to answer the call using the speakerphone. The INTERCOM INDICATOR will

2. The SPEAKER INDICATOR will light and you may begin speaking.

3. Hang up by pressing

INTERCOM

ANSWERING INTERCOM CALLS WHEN YOU ARE ON THE LINE

T o answer an intercom call during a conversation:

1. The station will intercom ring once and the INTERCOM INDICATOR with begin to flash.

2. Press

. The INTERCOM INDICATOR will stop flashing.

3. Y our call is automatically placed on hold and you may begin speaking to the intercom party.

4. To end the intercom conversation and resume talking to the caller on hold, press the holding

LINE button and begin speaking.

ALL STATION PAGE

The SA-400 allows you to page all stations in the system at one time. Only stations with a common line 1 are able to utilize the page feature. Stations that are off hook or have Do Not Disturb on will not receive the page, so check to see if any station icons appear in the display. In addition, the auto attendant station will not receive the page.

1. Press and hold

of the stations you are paging will state “EXT 22 PAGING.”

PAGE ALL

. A beep is heard and “PAGING” appears in your display. The display

2. Begin speaking using the handset or the hands-free microphone to broadcast your page.

3. Release

ROOM MONITOR

Room monitor allows you to activate the speakerphone of another station, that has auto answer on, to listen to activities in the room.

1. Press

PAGE ALL

INTERCOM

to end the page.

2. “EXT. ??” will appear in the display.

3. Press the AUTO INTERCOM key that corresponds to the station’s room you want to monitor

or enter the extension number of the station’s room you want to monitor.

4. “INTERCOM CALL” will appear on your display. If auto answer is on, the unit of the station

you are intercomming will beep and your extension number will appear on its display .

5. Press

6. Return the handset to the cradle, press

monitoring.

HEADSET

ANSWER

, or

INTERCOM

to end room

INTERCOM & PAGING

38 39

CALL WAITING CALLER ID

ADDITIONAL INFORMATION

REVIEWING AND DELETING STORED CALLER ID RECORDS

The SA-400 will store up to 64 of your most recent caller ID records. Any received caller ID information (name, telephone number, date and time) is stored for your reference, depending on your station setting of ALL, ANSWER or UNANSWER (see page 22). Caller ID records are stored in reverse order of time and date. If memory becomes full, the newest entry will be saved and the oldest record erased.

To review caller ID records,

1. Press

CALLER ID

. The most recent caller ID record will appear in the display.

2. Press the > button to scroll through the oldest records.

3. Press the < button to scroll through the newest records.

4. Press the DEL button to delete the current record. Select “YES” to delete this record, “ALL”

to delete all saved records, or “NO” to abort and save.

TOLL CALL INDICATOR

A $ follows a caller ID record to indicate that a message is outside your area code and if you press

INTERCOM & PAGING

CALLER ID WITH AUTO ATTENDANT ON

When auto attendant is turned on and a call is received, all common line stations will display the calls caller ID record. However, the caller ID record will not be retained in the unit’s directory unless the call is directed to your station.

to call the caller back, the call may result in toll charges.

DIAL

WALL MOUNTING PEDESTAL

The SA-400 can easily be wall mounted by following these instructions.

1. Install two screws into the wall using the template, on this page, as

a guide.

NOTE:

■ Purchase wood screws, round head, brass, size #10, 1 ¼ inch in length.

2. Remove the mounting pedestal from the desk mount position.

3. Thread the AC adapter cord and line cords through channels on the

bottom of the SA-400.

4. Snap the pedestal bracket, with the narrow end of the wedge

pointing upward, into the bottom four wall mount ports and push up to lock in place.

5. Attach the telephone to the wall.

CALLER ID LINK

When a call is transferred from one station to another, that call’s caller ID data is also transferred. The most recently received caller ID record will be transferred with the call.

CALL WAITING CALLER ID

40 41

DESK TOP PEDESTAL

1.Remove the mounting pedestal from the

desk mount position.

2. Thread the AC adapter cord and line cords

through channels on the bottom of the SA-400.

3. Snap the pedestal bracket, with the narrow

end of the wedge pointing downward, into the top four wall mount ports and push up to lock in place.

4. Place the telephone on the desk.

ADDITIONAL INFO

ADDITIONAL INFORMATION

POWER FAILURE OPERATION

Function Power Failure with Batteries Power Failure without Batteries

Line 1(only) Operates Will not operate Line Status Indication Operates Will not operate Handset Use Operates Will not operate Flash Operates Will not operate

The SA-400 does not require a battery during a power failure to maintain programmed information and caller ID records. During a power failure without the battery, the time and day will be erased after an hour .

For basic telephone operation on line 1 during power failure, install four AA Alkaline batteries. Call privacy is not guarded during power failure telephone calls.

PERMANENT MEMORY PROTECTION

Programmed information such as caller ID records, autodial entries and station ID are all stored on the SA-400’s memory indefinitely, or until you choose to completely reset the system.

SHORT TERM MEMORY

In a power failure, the time and date setting will be maintained for up to 1 hour , if batteries are installed. See below for “BATTERY INSTALLATION.”

BATTERY INSTALLATION

Install four AA alkaline batteries (not included) into the bottom side of the SA-400 base to enable the telephone to operate up to 1 hours during a power failure. Batteries are not necessary for the SA-400 to operate and retain stored data with AC power.

1. Turn the SA-400 over and remove the mounting pedestal if attached.

2. Remove the battery cover.

3. Install four AA alkaline batteries. Make sure the ribbon lies under the batteries and the

batteries are in the correct directions.

4. Replace the cover.

PERFORMING A SYSTEM UPDATE

When a system update is performed, it updates the status of all the stations in the system. A system update should be performed when removing a station from the system.

To perform a system update:

1. Press

PROGRAM

PLEASE SELECT

PHON TIME OTHER

CALLER ID

BACK ENTER NEXT

SET STATION ID

BACK ENTER NEXT

SYSTEM UPDATE

BACK YES NO

“UPDATING NOW” will appear in the display.

6. When the update has completed,

“FINISHED” will appear in the display.

7. Press

PROGRAM

to exit.

STATION RESET

If line conditions cause communication errors between station, units may need to be reset as a remedy. A reset will not erase any stored data.

To reset a station,

1. Take the tip of a pen and insert it into the small opening on the back of the unit labeled

“RESET.”

2. You will hear a click and the display and station LEDs will briefly turn off and then back on.

All data and system information will be retained and network communication will be restored.

ADDITIONAL INFO

42 43

ADDITIONAL INFORMATION

DISPLA YS

DISPLAYED MESSAGE STATUS ACTION

ALL LINES IN USE

BLOCKED

CALL JOINED

CALL TRANSFER

CALLER ID NO DATA

EXT. ??

INPUT CORRECT DATA

INTERCOM CALL

INVALID ID

LOWER

MISSING DATA

ADDITIONAL INFO

Tried to access a line when all lines were in use.

This caller blocked their caller ID record.

Station has joined a conference call.

Station is transferring a call.

CALLER ID

was pressed and

there are no records.

The displays prompts you to press the AUTO INTERCOM key corresponding to the station number or enter the station number of the unit you want to transfer a call to or intercom.

The incorrect data was entered during time and date setup.

Station has initiated an intercom call.

Your station ID or a nonexisting station was entered.

The LOWER button on the autodial bank has been pressed.

Caller ID record received, but included unrecognizable data.

Try a little later.

See “CALL WAITING CALLER ID SERVICE OPTIONS” on page 21.

See page 36.

See page 34. You may not subscribe to

caller ID. See “PROGRAMMING CALL WAITING CALLER ID” section on pages 21-22.

Press an AUTO INTERCOM key or use the keypad to enter two-digit ID of the station you want to transfer a call to or intercom.

Re-enter the correct time and date. See page 12 under “SETTING THE TIME AND DATE.”

See pages 37-38.

Enter the correct station ID. See “INTERCOM & PAGING OPERATION” on page 37.

When “LOWER” appears on the display press an autodial station to access lower autodial stations. See “PROGRAMMING AUTODIAL” on pages 17-19.

DISPLAYS (cont.)

DISPLAYED MESSAGE STATUS ACTION

NO DATA

PAGING

PERFORM SYSTEM UPDATE

AT A

DIFFERENT STATION

PLEASE CONNECT LINE1

PRV RELEASED

PRV RESTORED

SCRATCH PAD

SET STATION

UNABLE TO CALL

Nothing stored in this autodial location.

Sending a page. Line 1 has been disconnected

and then reconnected, a station has been added to the system, the AC power has been removed and then reconnected, a power failure occurred or a unit changed it’s station ID.

Line 1 has been disconnected.

Station has released privacy.

Station has restored privacy .

The scratch pad button has been pressed.

Line 1 has been disconnected, AC power was lost or this is initial setup.

Can not intercom, page all or transfer .

Select another autodial location or store an autodial number. See pages 17-19, under “PROGRAMMING AUTODIAL.”

See page 39 to send a page. Perform a system update at

another station. See page 43 under “PERFORMING A SYSTEM UPDATE.”

Reconnect line 1. If display still appears after the line is reconnected, make sure line 1 is not in use when line 1 is reconnected.

Privacy has been released on this call.

Privacy has been restored on this call.

Enter the number you want to store and then press

again. See page 31. Press the soft key under

“SAVE.” See page 12 under “ASSIGNING A STATION EXTENSION NUMBER.”

The intended station is busy or other stations may be using the intercom or page functions. Try again later. See “INTERCOM & PAGING OPERATION” on pages 37-39.

SCRATCH PAD

ADDITIONAL INFO

44 45

ADDITIONAL INFORMATION

DISPLAYS (cont.)

DISPLAYED MESSAGE STATUS ACTION

UNAVAILABLE

UPDATE NEEDED

UPDATING NOW

VOLUME

XX NOT AVAIL

ADDITIONAL INFO

Caller ID record was not available.

System update must be performed at another station. Line 1 may have been disconnected and then reconnected or power may have been lost.

Network or station is being updated.

The volume level will appear when using the handset or headset to go on-hook or off-hook.

Station ID is already being used by another station.

See “CALL WAITING CALLER ID SERVICE OPTIONS” on page 21.

Perform a system update at another station. See “PERFORMING A SYSTEM UPDATE” on page 43.

Please wait.

The volume level will appear for 2 seconds. See “PROGRAMMING VOLUME” on page 16.

Press “CHANGE” to select another station ID. See “ASSIGNING A STATION EXTENSION NUMBER” on page 12. If you feel this display was received in error , perform a system update at another station.

TROUBLESHOOTING

PROGRAMMING

I reconnected line 1 to the unit and now I cannot program the phone to it’s existing ID.

■Perform a system update at another station.

I cannot access the program mode.

■Did your station place a call on hold? Is a line indicator flashing green?

■Is the station off hook?

OPERATION

My station does not receive PAGE ALL.

■Is your station the auto attendant?

■Check to see if DND (Do Not Disturb) is on.

I cannot join a call in progress

■Has the station originating the call released privacy?

■Has another station already joined the privacy released call?

The intercom feature does not work.

■Is Line 1 common to all units that want to use the intercom feature?

■Is the station you are intercomming in DND?

I cannot view the activity of other stations.

■Is Line 1 common to all units?

One station’s icon continues to appear in the display when the station is not in use.

■Check to see if DND (Do Not Disturb) is on at that station.

■Make sure the unit is still connected with the line and AC power.

TELEPHONE

The LINE INDICATOR flashes when a call comes in but the telephone does not ring.

■Is the auto attendant turned on? The SA-400 will not ring when the auto attendant is on, unless the incoming caller is later transferred to your station.

■Is your station off hook? Your station will not ring if your are on another line.

■If you want your station to ring under the above two conditions, set ALWAYS RING: ON in

programming. See page 15.

■Check the ringer switch at the back of the unit.

■Check the ringers for lines 1-4 in programming mode.

■Are lines 3 and/or 4 set as private lines for other stations? See “SETTING A PRIVATE

LINE” on page 13.

■Check the PC/FAX switch (see page 9).

There is no dial tone and the LCD is blank.

■Check that the AC adapter is plugged in at both ends.

■Verify that the AC outlet is working by plugging a lamp etc. into it.

ADDITIONAL INFO

46 47

ADDITIONAL INFORMATION

TROUBLESHOOTING (cont.)

TELEPHONE (cont.)

Callers cannot hear me when using the handset, but I can hear them.

■Verify that the handset cord is plugged into the HANDSET jack. If the handset cord is plugged into the HEADSET jack, the microphone will not work.

When a call comes in on line 2, my station’s LINE 2 indicator does not light.

■Check the FAX/PC switch. All stations switches should be set to PHONE when a PC or fax is not connected.

I cannot operate the phone during a power failure.

■Install four AA alkaline batteries (not included) into the bottom of the SA-400 base to enable the telephone to operate up to 1 hour during a power failure.

The auto attendant light does not turn on at my station when I plug in my station lines and power adaptor.

■Make sure the auto attendant is actually on (check other stations). Then unplug only the power adaptor from the wall and plug it back in.

I hear a dial tone when I try to answer a call.

■The caller has hung up before you answered the call.

■If you have a private line, an attempt may have been made to transfer a call to your station from an uncommon line.

QUESTIONS?

HERE’S HOW TO REACH US

By Phone: HELPLINE:

(310) 320-9810, Monday - Friday, 8 a.m. to 4:45 p.m., PST

AUTHORIZED FACTORY SERVICE CENTER:

Phone Masters Repair Center (714) 373-4233, Monday - Friday, 8 a.m. to 5 p.m., PST

PARTS ORDERS USING A CREDIT CARD:

Pacific Coast Parts Distributors, Inc. (800) 421-5080 or (310) 515-0207, Monday - Friday, 8 a.m. to 4:30 p.m., PST

On-line: CUSTOMER RELATIONS:

WEBSITE: www.casiocomm.com E-MAIL: cpmicust@casio.com

AUTHORIZED FACTORY SERVICE CENTER:

WEBSITE: www.members.home.net/skelly1/PM1.htm E-MAIL: phonemasters@hotmail.com

PARTS AND ACCESSORIES:

WEBSITE: www.pacparts.com E-MAIL: orders@pacparts.com

ADDITIONAL INFO

AUTHORIZED FACTORY SERVICE CENTER For repairs, please bring or send your unit to: Phone Masters Repair Center 11899 Valley View Street Garden Grove, CA 92845

1. Pack your product securely in a sturdy shipping box.

2. Include a clear and specific explanation of the problem.

3. Include your name, street address (sorry, no P.O. box), and daytime phone number.

4. Provide a legible photocopy of the dated store receipt for one-year warranty purposes.

or fill-out and return the enclosed product registration card

and have a chance to win prizes.

48 49

ADDITIONAL INFO

FCC REQUIREMENTS

USER INSTRUCTIONS

1. This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment. If requested, provide this information to your telephone company.

2. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area.

3. If your telephone causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

5. If there is a problem with this unit, the telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure that the equipment is not malfunctioning.

6. Repairs can only be made by the manufacturer or an authorized service agency. Unauthorized repairs void registration and warranty. Contact seller or manufacturer for details of permissible user-performed routine repairs, and where and how to have other than routine repairs made.

7. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. (Contact your state public utility commission or corporation commission for information.)

Jacks: 2X RJ14 Ringer Equivalence: See bottom/underside of the SA-400 base unit.

CASIO COMMUNICATIONS, Inc. 20665 Manhattan Place, Torrance, CA 90501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

● Consult the dealer or an experienced radio/TV technician for help.

LIMITED WARRANTY

IMPORTANT!

SALES SLIP OR EVIDENCE OF PURCHASE DATE REQUIRED

This limited warranty gives you specific legal rights; you may also have other rights which vary from state to state. The limited warranty is extended only to the original consumer of a CASIO COMMUNICATIONS product and is valid only with respect to consumers within the United States of America and Canada. Subject to the following conditions, should this product prove defective by reason of improper workmanship of material: During the period of one (1) year from the date of original purchase, CASIO COMMUNICATIONS will repair or, at its option, replace the product without charge for parts or labor. If CASIO COMMUNICATIONS elects to replace the product, such replacement may be accomplished with a factory-reconditioned unit. This limited warranty does not apply: (a) to any product damaged by accident, misuse, improper line voltage, lightning, fire, water, or other acts of nature, (b) if the product is altered or repaired by anyone other than CASIO COMMUNICATIONS, INC. or one of its authorized warranty stations or if the FCC-approved connector plugs are removed. This limited warranty does not cover tapes or broken or marred cabinets. Except to the extent prohibited by applicable law, all implied warranties made by CASIO COMMUNICATIONS in connection with this product are limited in duration to a period of one (1) year from the date of original purchase, and no warranties, whether expressed or implied, shall apply to this product after said period. Should this product prove defective in workmanship or material, the consumer’s sole remedies shall be such repair or replacement as is hereinabove provided. Under no circumstances shall CASIO COMMUNICATIONS be liable for any loss or damage, direct, consequential, or incidental arising out of the use of or inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. In order to obtain warranty service, you must take or send the product, postage paid with a copy of your sales receipt or other proof of purchase and date of purchase.

Before returning or exchanging your product,

call our Helpline at (310) 320-9810.

If you live in an area that is highly susceptible to electrical storms, you may want to purchase a Lightning Arrestor/Surge Protector. The Lightning Arrestor/Surge Protector attaches to your telephone device and if lightning causes a surge through your phone line, the arrestor will help suppress the surge of electricity which may cause damage to your unit.

To purchase your Lightning Ar restor/Surge Protector with a cr edit card, use the attached Accessory Order Form or call toll free: (800) 421-5080 or (310) 515-0207.

ADDITIONAL INFO

Any changes made by the user not approved by CASIO COMMUNICATIONS can void the user’s authority to operate the equipment. This product is hearing aid compatible.

ADDITIONAL INFO

50 51

ACCESSORIES

To order accessories for your SA-400, simply cut out this order form, fill in the appropriate

information and send it with payment (check, money order or credit card information) to:

Pacific Coast Parts Distributors, Inc., 15024 Staff Court, Gardena, CA 90248

For parts orders using a credit card:

(800) 421-5080 or (310) 515-0207, Monday - Friday, 8 a.m. to 4:30 p.m., PST.

To or der on-line: www.pacparts.com

E-MAIL: orders@pacparts.com

Description Part No. Price Qty. Total

Lightning Arrestor 2700140 $19.95 SA-400/SI-460 Handset 8000692 $19.95 SA-400/SI-460 AC Adapter 1601082 $13.50 Handset Curly Cord 3001069 $6.95 Owner’s Manual 3101502 $9.95 Quick Guide 3101503 $2.95 Short RJ14 line cord 3001070 $3.95 4 line RJ14 single cable & adaptor cord 2701231 $19.95 Desk/Wall Mounting pedestal 2401739 $4.95 Autodial Card (Set of 4) 3801452 $4.95 Autodial Cover Plate 3801453 $5.95 Over-the-Head Headset 8000693 $29.95

2.5mm to RJ22 adaptor 1601093 $9.95 Surface Dual RJ14 Jack 2701232 $12.95 Wall Dual RJ14 Jack 2701233 $12.95 Intercom Station Cards (Set of 4) 3801456 $4.95

Enclosed is my check/money order for the total amount.

Please charge my credit card.

VISA

MasterCard

Card No.

Expiration Date

CA residents add applicable sales tax All orders add shipping and handling

Name ___________________________________________________________________ Street Address ____________________________________________________________ City ____________________________________ State ________ Zip Code___________ Signature _____________________________________ Telephone__________________

Please fill in the quantity and total price of the items that you are requesting. Figure the total and send a check or money order for the proper amount. We do not accept C.O.D. orders. Allow 15 working days for delivery. Prices

ADDITIONAL INFO

subject to change without notice. Returns subject to 20% restocking charge upon approval.

52 53

Subtotal

Total

$3.50

INDEX

Auto Attendant .............................................23-24

Call Transfer by ............................................. 33

Explained (Virtual Operator) .....................23-24

Basic Telephone Operation...........................25-36

Auto Busy Redial ........................................... 30

Autodial ........................................ 17-19, 30-31

Call Duration Time......................................... 25

Call Transfer .................................................. 33

Auto Hold During..................................... 33

Attended.................................................. 33

Blind ........................................................ 33

Conference Calling ...................................35-36

Privacy released .................................35-36

Three–Way (2 external Lines) ................. 35

Dialed Number Display.................................. 3 1

Memory Dial – Display and Dial ..............31

Scratch Pad ............................................. 31

Do Not Disturb .............................................. 32

Flash...................................................20-21, 28

Headset Operation......................................... 2 5

Hold............................................................... 32

Hold Reminder ........................................ 32

Intercom Operation ..................................37-39

Auto Answer...................................... 12, 38

Internal Station ID (Number Only)....... 5, 12

Last Number Redial....................................... 29

Line Status Indication................................ 5, 26

Line Selection................................................ 26

Auto......................................................... 26

Manual .................................................... 26

Making and Receiving Calls .....................25-28

Mute .............................................................. 32

Programmed Autodial Pause......................... 19

Redial ............................................................ 2 9

Ringer Line Selection .............................. 15, 26

Ringer Volume ............................................... 1 5

Room Monitor ............................................... 39

Speakerphone Operation ............................... 25

Volume Control ............................................. 16

Call Waiting Caller ID..............................21-22, 40

Call Waiting ....................................5, 21-22, 40

Direct Dial................................................ 29, 31

Record Management ..................................... 40

Record/Message Link .................................... 4 0

Record Registration Setup ............................ 2 2

Feature Call-outs ....................... inside front cover

Installation........................................................... 9

AC.................................................................... 9

Batteries ........................................................ 4 2

Cables.......................................................... 6, 9

Connecting PC, Fax or Basic Phone ................ 9

Wall/Desk ...................................................... 4 1

Introduction......................................................4-5

(Describe what KSU-LESS is), explain 4x12 6-7

Context Sensitive Help .................................... 5

Planning your System ......................................... 8

Setting a Private Line .................................... 13

System Planning Worksheet ........................... 8

Power Failure Operation .................................... 42

Quick Start....................................................10-11

Initial Programming Sequence .................10-11

Station Reset ..................................................... 43

System Features

All Station Page ............................................. 39

Call Privacy.................................................... 35

Release.................................................... 3 5

Station Status Indication (Busy Lamp Field) ... 5

System Update .................................................. 43

ADDITIONAL INFO

EASY TO USE

OWNER'S GUIDE

SA-400 4-LINE SYSTEM TELEPHONE

WITH SPEAKERPHONE AND

Technical Specifications

FCC Registration No.:

See bottom/underside of the SA-400 unit

Ringer Equivalence:

See bottom/underside of the SA-400 unit Jack: 2X RJ14 Power Source:

Base Unit, Adapter M/N-95

ADDITIONAL INFO

CALL WAITING CALLER ID

Battery Capacity: 4X AA Battery Life:

1 hour standby operation

The SA-400 is hearing aid compatible. Design and specifications are subject to

change without notice.

CASIO COMMUNICATIONS, INC.

20665 Manhattan Place

Torrance CA 90501

Internet web site address:

http://www.casiocomm.com

M1S1 10/99

Printed in Malaysia

U.S. Patents: 5,289,529; 5,400,393; RE34,968. Other Patents Pending.

54 55

SA-400 FEATURES

Casio SA-400 QUICK START GUIDE

Specifications and Main Features

Frequently Asked Questions

User Manual