Casio ONE-X 1616 User Manual
Avaya one-X™ Deskphone Value Edition
1616 IP Telephone
End User Guide
1616 IP Telephone End User Guide | 1 | Page
TableofContents
About Your Telephone ........................................................................................................................................... 3
1616 IP Telephone Button/Feature Descriptions ..................................................................................... 3
About LEDs ............................................................................................................................................................ 4
Table 1. Call/Line Appearance Button LEDs ......................................................................................... 4
Table 2. Feature Button LEDs ............................................................................................................... 4
About Icons ............................................................................................................................................................. 5
Table 3. Icons in the Telephone Display .................................................................................................. 5
About Scrolling and Navigation ............................................................................................................................. 5
About Paper Labels ................................................................................................................................................. 5
Advanced Telephone Features ................................................................................................................................ 5
Avaya Menu ............................................................................................................................................................ 5
Conventions ............................................................................................................................................................ 6
Feature Finder ......................................................................................................................................................... 6
Answer a Call .......................................................................................................................................................... 8
Make a Call ............................................................................................................................................................. 8
Hold......................................................................................................................................................................... 9
Transfer ................................................................................................................................................................... 9
Bridged Calls .......................................................................................................................................................... 9
Conference ............................................................................................................................................................ 10
Call Forwarding All Calls ..................................................................................................................................... 11
Send All Calls ....................................................................................................................................................... 11
Directory ............................................................................................................................................................... 11
Contacts................................................................................................................................................................. 11
Call Log ................................................................................................................................................................ 13
Telephone Settings ................................................................................................................................................ 14
Log In/Out Telephone ........................................................................................................................................... 17
Message................................................................................................................................................................. 17
Mute ...................................................................................................................................................................... 17
Redial .................................................................................................................................................................... 18
Simultaneous Ringing ........................................................................................................................................... 18
Tones and Their Meanings.................................................................................................................................... 18
Troubleshooting .................................................................................................................................................... 19
Glossary ................................................................................................................................................................ 19
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About Your Telephone
The 1616 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office
call processing systems. The 1616 IP telephone puts convenient features and capabilities at your fingertips, including a Phone
screen to view and manage your calls, a Contacts list, a Call Log, a menu of options and settings to customize your phone, and
access to your voice mail.
Not all functions and features described in this user guide may be available on your telephone. If you find that a function or
feature is not available, contact your system administrator.
Name Description
Message Waiting
Indicator
Phone Display
Softkeys
Message
Navigation Arrows
OK
An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages
waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
There are three lines in the phone display. When the phone is idle, the top line shows the missed call
icon with the number of calls missed and either the call forwarding icon, the Send All Calls icon, or the
EC500 icon when one of those features is enabled. The top line also shows the primary extension and the
time and date. System messages are also displayed on the top line. The middle displays applicationspecific information. The bottom line displays the softkey labels.
Press the softkeys to select the softkey labels. The softkey labels show you the action that each softkey
produces. The labels and the actions vary depending on the object that is selected.
Press the Message button to connect directly to your voicemail system.
Press the up and down navigation arrows to scroll through lists. Press the right and left navigation
arrows to navigate between different views of an application, to move the cursor during text input, or to
turn an option on or off.
Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing
the OK button dials the number.
1616 IP Telephone Button/Feature Descriptions
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Phone/Exit
Avaya Menu
Contacts
Call Log
Redial
Hold
Conference
Transfer
Drop
Volume
Headset
Mute
Speaker
Call/Line
Appearance Buttons
and Feature Buttons
Press the Phone/Exit button to view and manage your calls. For example, if you are viewing a menu,
pressing the Phone/Exit button switches the phone display back to the call view.
Press the A button to access the Avaya menu. The Avaya menu provides options that allow you to
customize phone settings, configure call logging, select the display language, view network information,
and log out.
Press the Contacts button to view the entries in your contact list.
Press the Call Log button to view a list of your outgoing, incoming, and missed calls. The icon on the
Call Log button is illuminated when you have missed calls.
Press Redial to either dial the last number you dialed or display the redial list from which you can select
a number to redial.
Press Hold to put the active call on hold.
Press Conference to add another party to an existing call.
Press Transfer to transfer a call to another number.
Press Drop to drop the active call. While on a conference call, press Drop to drop the last person added
to the conference call.
Press + or - on the Volume button while active on the handset, headset, or speaker to adjust the volume.
To adjust the volume of the ringer, press + or - on the Volume button while the handset, headset, and
speaker are inactive.
Press the Headset button to use the headset if it is connected. Only HIS headset cords are compatible
with your phone.
Press Mute to mute a call in progress. To take a call off mute, press Mute again.
Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset or
press the Headset button.
There are 16 buttons that can be programmed by the system administrator as either call/line appearance
buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call
on hold. Press a labeled feature button to enable or disable that feature. The feature buttons provide
access to the Avaya call management system features that have been administered for your extension.
The green LED next to each feature button indicates if the feature is currently on or off. If the light is on,
the feature is on. The feature buttons provide the same features that are available in the features menu.
About LEDs
Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the
call/line appearance or feature. The status is identified by whether the LED is turned on, off, or blinking as described in the
following tables.
Table 1. Call/Line Appearance Button LEDs
LED Description
Steady green Call/line appearance is active.
Slow blinking green Call/line appearance is ringing.
Fast blinking green Call/line appearance is on hold.
Very fast blinking
green
Steady red
Off Call/line appearance is available.
LED Description
Steady green Feature is active
Blinking green
Conference or Transfer is pending.
Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you
use the call/line appearance.
Table 2. Feature Button LEDs
Feature is pending (request is being processed and not immediately available).
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Off Feature is not active.
Note: Depending on your call processing system, the feature button LEDs for some features may operate differently.
About Icons
Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone
display are described in the following table.
Table 3. Icons in the Telephone Display
Icon Description
Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active
Call is on hold.
Call is on soft hold (when using Conference or Transfer feature).
Conference is active.
Conference is on hold.
Scroll up or down for other options.
About Scrolling and Navigation
To navigate through the options and features on your telephone display, use the navigation arrows to scroll and the OK button
to select lines or options.
A navigation icon appears in the phone display to indicate that you can scroll to more options or information. Use the up and
down navigation arrows to scroll up or down through lists. Use the right and left navigation arrows to go to other screens or to
move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected.
The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the
default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person.
About Paper Labels
Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance
number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you
want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system
administrator for more information.
Advanced Telephone Features
Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and
Abbreviated Dial buttons. These features are administered on the feature buttons on your telephone. The features are identified
on the associated paper labels. The features that have been administered for your telephone are also listed in the Features Menu
that you can access from the Phone display. For more information about the Features Menu, see About the Features Menu.
The features that are available to you depend on what your administrator has assigned to your telephone. A few of the most
commonly administered features are explained below. For more information about all the features that are available for your
extension, contact your system administrator.
Avaya Menu
You can use the Avaya Menu to adjust and customize phone settings, configure call logging, select the display language, view
network settings, and log out.
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The Avaya Menu has six sub-menus:
• Screen/Sound — lets you adjust the display brightness and contrast, select your ringing pattern, turn button click
sounds on and off, and turn error tones on and off.
• Call Settings — lets you turn the call timer display, visual alerting, and show incoming calls on or off; set the redial
option; and set the audio path to speakerphone or headset.
• Applications — lets you turn call logging on and off as well as turn logging of bridged calls, line calls, and line calls
answered by others on and off.
• Advanced Options — lets you select the display language; set automatic gain control on the handset, headset, and
speaker; or initiate a manual backup/restore if you have a backup/restore file server. See your system administrator for
more information.
• Network Information — shows a summary of network-related parameters for your phone, such as IP parameters and
Quality of Service.
• Log Out — lets you log out of your telephone to prevent unauthorized use during your absence.
Note: The sub-menus that appear depend on how your extension was administered. Some submenus may not be available.
Conventions
Conventions Used in the Procedure Descriptions
Feature and Feature xxxxx
LWC CnLWC AutCB Timer Information that is offset represents the display screen. The second
{handset tones} The tone that appears in curly quotes after a step, such as {dial tone},
Each of these represents a button that has a feature assigned to it. The
button is labeled with the feature name, sometimes followed by an
extension number (shown as xxxxx ) or a person's name.
line appearing on the display will most likely list the features you can
access with the softkeys.
indicates what you should hear from your handset (or speakerphone)
after successfully performing that step.
Special Instructions
Use the following special instructions for operating your telephone.
• The first time you use these procedures, you will need to customize them for yourself by obtaining the relevant
information from your system manager.
• To operate a feature, you must have the handset off-hook or the speaker or speakerphone on unless otherwise noted.
• If you receive anintercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
Feature Finder
Answer a Call
Provides the procedures for answering a call. When you receive an incoming call, the green LED associated with the call will
flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one
incoming call at a time, you may need to select the call you want to answer manually.
Make a Call
Provides procedures for making a call.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature,
answer a waiting call, or leave your telephone to perform another task. Use when you have a call you do not wish to drop, but
which you have to interrupt briefly to do something else.
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