Casio 9650 User Manual
Avaya one-X
™
Deskphone Edition for
9650/9650C IP Telephone User Guide
February 2009
16-600911
Issue 3
©
2009 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing, Avaya
Inc. can assume no liability for any errors. Changes and corrections to
the information in this document might be incorporated in future
releases.
Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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Avaya Inc. is not responsible for any modifications, additions, or
deletions to the original published version of this documentation unless
such modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation
to the extent made by the Customer or End User.
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site:
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SITE
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Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
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reported to Avaya by sending mail to: securityalerts@avaya.com.
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For the most current versions of documentation, see the Avaya Support
Web site:
Contact Avaya Support
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problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For
additional support telephone numbers, see the Avaya Web site:
www.avaya.com/support
http://www.avaya.com/support
http://support.avaya.com
http://
2 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Contents
Chapter 1: Introduction to the 9650/9650C IP Telephone......................................................5
Overview..........................................................................................................................................................6
About Application Buttons, Navigation, and Softkeys......................................................................................8
Aux Buttons......................................................................................................................................................9
About Icons......................................................................................................................................................9
Telephone Stand............................................................................................................................................10
Chapter 2: Avaya Menu..........................................................................................................11
Options & Settings..........................................................................................................................................12
Setting Go To Phone Screen on Calling................................................................................................12
Setting the Go To Phone Screen on ringing..........................................................................................13
Changing the voice dialing setting..........................................................................................................13
Changing the voice dialing language......................................................................................................14
Setting redial options..............................................................................................................................14
Configuring call timers............................................................................................................................14
Configuring visual alerts........................................................................................................................15
Setting the audio path............................................................................................................................15
Setting contact names to display during calls........................................................................................16
Adjusting the brightness or contrast of the display................................................................................16
Turning button click sounds on and off..................................................................................................17
Turning error tones on or off..................................................................................................................17
Turning large text on or off......................................................................................................................18
Changing the ring pattern......................................................................................................................18
Changing the display language..............................................................................................................19
Personalizing button labels....................................................................................................................19
Setting dialing options............................................................................................................................20
Browser..........................................................................................................................................................20
Accessing your browser........................................................................................................................21
Chapter 3: Features menu......................................................................................................23
Accessing the Features menu........................................................................................................................23
Calling a person from the directory................................................................................................................23
Configuring simultaneous ringing for multiple telephones (EC500)................................................................24
Chapter 4: Answering and making a call..............................................................................25
Answering a Call............................................................................................................................................25
Answering a Call to a Bridged Extension........................................................................................................26
Sending an incoming call directly to voicemail................................................................................................26
Ignoring an incoming call................................................................................................................................26
Putting a Call on Hold....................................................................................................................................26
Making a Call..................................................................................................................................................27
Making an emergency call......................................................................................................................27
Clearing a number..................................................................................................................................27
Redialing a number................................................................................................................................27
Using voice dialing..................................................................................................................................28
Calling a person from the Contacts list..................................................................................................29
Calling a person from the call log..........................................................................................................29
Making a call using edit dialing......................................................................................................................30
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 3
Contents
Chapter 5: Muting a Call........................................................................................................31
Chapter 6: Transferring a Call................................................................................................33
Chapter 7: Forwarding Calls..................................................................................................35
Send all Calls..................................................................................................................................................35
Forwarding calls..............................................................................................................................................35
Chapter 8: Conference Calls..................................................................................................37
Setting up a conference call............................................................................................................................37
Adding a person on hold to a conference call................................................................................................37
Putting a conference call on hold....................................................................................................................38
Muting a person on a conference call............................................................................................................38
Dropping the last person added from a conference call..................................................................................38
Dropping a person from a conference call......................................................................................................38
Chapter 9: Aux Buttons and Bridged Lines..........................................................................41
Answering a call on a bridged line..................................................................................................................41
Joining a call on a bridged line........................................................................................................................42
Making an outgoing call on a bridged line......................................................................................................42
Chapter 10: Contacts..............................................................................................................43
Viewing Contacts details................................................................................................................................43
Adding a new contact......................................................................................................................................43
Editing a contact..............................................................................................................................................44
Deleting a contact..........................................................................................................................................45
Chapter 11: Using USB Flash Drives with your phone........................................................47
Adding contacts from an external file to your contacts list..............................................................................47
Replacing your contacts list with an external file............................................................................................48
Copying your contacts list to a USB flash drive..............................................................................................49
Temporarily using a USB contacts list............................................................................................................49
Using pictures from your USB device as a screensaver................................................................................50
Chapter 12: Call Log................................................................................................................51
Viewing the call log..........................................................................................................................................51
Viewing call log details....................................................................................................................................51
Adding an entry from the call log to your Contacts list....................................................................................52
Removing an entry from the call log................................................................................................................52
Clearing all entries from the call log................................................................................................................52
Turning off call logging....................................................................................................................................53
Chapter 13: Getting Your Messages......................................................................................55
Logging into your voicemail............................................................................................................................55
Chapter 14: About Logging In to and Out of Your Telephone............................................57
Logging in to your telephone extension..........................................................................................................57
Logging in as a guest user..............................................................................................................................58
Logging out of your telephone extension........................................................................................................58
Index.........................................................................................................................................59
4 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Chapter 1: Introduction to the 9650/9650C IP
Telephone
Your telephone provides many features, including a Phone screen to view and manage your
calls, 16 auxiliary (Aux) buttons to help you manage calls to bridged lines and additional
telephone features, a Call Log, a Contacts list, an integrated WML browser, a menu of options
and settings, and access to your voicemail.
Not all functions and features described in this user guide may be available on your telephone.
If you find that a function or feature is not available, please contact your system administrator.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 5
Introduction to the 9650/9650C IP Telephone
Overview
The following table provides button/feature descriptions for the 9650/9650C telephone.
Name
USB Port Insert a USB device (also called a memory stick, thumb drive,
or flash drive) to transfer contacts between your phone and an
external data source; see Using USB Flash Drives with your
phone on page 47 for more information. You can also
6 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Description
Name Description
recharge some battery-powered devices by using a USB cable
to connect the device to your telephone's USB port.
Overview
Message
Waiting Indicator
An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If visual
alerting is enabled, this light flashes when you receive an
incoming call.
Missed Call
Indicator
The icon on the Call Log button is illuminated when you have
missed calls. The top line shows the Missed Call icon and the
number of calls missed.
Prompt Line View the prompt line to see helpful information, such as when
you can use the right or left navigation arrows to view alternate
screens or menus.
Call
Appearances
Depending on how your system is administered, three or six
lines are available for calls. Touch the line to initiate or answer a
call. Call appearances also indicate if a feature is enabled or
disabled in the Feature view.
Line Buttons The three line buttons with integrated LEDs show which lines
are in use and correspond to the lines on the display. Press the
line button to select that line. Line buttons also indicate if a
feature is enabled or disabled in the Feature view.
Softkeys Use the softkeys to act on objects displayed on the screen. The
softkey labels show you the action that each key produces. The
labels and the actions vary depending on the object that is
selected.
Aux Shift Use the Aux Shift button to move between one page of eight
Aux buttons to the next page of eight Aux buttons. This button
lights to indicate a call is active or on hold on the page of Aux
buttons not currently displayed.
Aux Buttons Use the eight auxiliary (Aux) buttons to access up to 16
additional lines, or for advanced telephone features such as
Bridged lines, Call Forwarding, Speed Dial, and Abbreviated
Dial buttons. Use the Aux Shift button to switch between the
first page of eight buttons to the next page of eight buttons and
back. The integrated LEDs indicate lines or features in use.
White Aux button labels appear in the last two display rows.
Message Press the Message button to connect directly to your voicemail
system.
Navigation
Arrows
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 7
Use the right and left navigation arrows to navigate between
menus or to move the cursor during text input.
Introduction to the 9650/9650C IP Telephone
Name Description
OK Press the OK button for a shortcut to an action. For example,
when you select a call log entry, pressing OK dials the number.
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
Call Log Press Call Log to view a list of your outgoing, incoming, and
missed calls.
Avaya Menu Press Avaya Menu to configure options and settings, access
the browser, log out, or view network information.
Home Press Home to configure options and settings, access the
browser, log out, access your favorite contacts, or view network
information.
Volume Press volume to adjust the volume of the handset, headset,
speaker, and ringer.
Headset Press Headset to use the headset if it is connected. Only HIS
headset cords are compatible with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute,
press Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.
About Application Buttons, Navigation, and Softkeys
The display screen has three visible application lines that you use to view and manage your
calls, your contacts, your call log, and your options and settings.
• Press the Phone button to view your calls.
• Press the Contacts button to view your Contacts list.
• Press the Call Log button to see a list of your most recent incoming and outgoing calls.
At any time, one of the application lines is highlighted - with white text on a black background.
This is the selected line. Use the Up and Down arrows on the navigation keys to select a line by
scrolling to it.
The four softkey labels at the bottom of the screen go with the softkeys directly below the
screen. They show the available actions for the selected line. Pressing a softkey carries out
the action shown on the softkey label.
8 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
The OK button is another shortcut that carries out the default action on the selected line. For
example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to
that person.
Aux Buttons
Your phone has two rows of extra, auxiliary buttons, or “Aux buttons” below the softkeys. You
can use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons
go with the “Aux button labels” on the bottom two rows of the screen. The Aux button labels
show the function of each of the Aux buttons.
There are two sets, or pages, of Aux buttons. Use the Aux Shift button, located to the right of
the Aux button labels, to switch between the two pages of Aux buttons.
The particular features available on your Aux buttons depend on how your system
administrator has set up your phone. For example, in addition to bridged extensions on your
Aux buttons, your administrator may also assign frequently-used features like Send All Calls,
Directory/Next/Make Call, or Call Forwarding to Aux buttons.
Aux Buttons
Each Aux button has an LED, which is illuminated if a call appearance or feature assigned to
that button is active. The Aux Shift button also has an LED, which is illuminated if there is a
call on one of the Aux buttons on the alternate, "hidden" page.
About Icons
The icons in the following table indicate the state of a call, navigation choices, or the status
of a team member whose presence you are tracking.
Icon
Description
Missed call; a call was not answered or was
forwarded to voice mail.
Incoming call is ringing.
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see
additional pages/screens/options.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 9
Introduction to the 9650/9650C IP Telephone
Icon Description
Scroll left for other options.
Scroll right for other options.
Scroll up or down when there is more information
than can display in the application area.
End of list; scroll up to see choices.
Beginning of list; scroll down to see choices.
The call in progress is muted.
The ringer volume is off due to pressing - on the
Volume button until the volume turns off. To
reinstate volume, press + on the Volume button.
Team icon indicating this team member is
available.
Team icon indicating this team member is busy on a
call and not available.
Telephone Stand
Your telephone can be placed in two positions, a lower position and an upright position. You
can adjust the display screen to different angles. To move the display screen, gently pull from
the top of the display screen towards you. As you pull the screen towards you, you will hear a
clicking sound. Each of these clicks is a locking position for the display screen. Gently push
on the display screen to adjust the screen to a previous position.
If your phone is in the upright position, reverse the tab located below the switchhook in the top
ear piece pocket (on the front of the phone). This will keep the handset seated in the correct
position. You will need a small screwdriver to lift this tab out.
Team icon indicating this team member is not on a
call but is forwarding incoming calls.
Team icon indicating this team member is busy on a
call and is forwarding incoming calls.
10 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network
settings, and log out. When you press the Avaya Menu button, you see the following menus,
depending on how your administrator has set up your system and on the applications available
to you:
Sample Menu 1 Sample Menu 2 Sample Menu 3
> Options & Settings
> Browser
> Network Information
> Guest Login
> Log Out
> About Avaya one-X
> My Pictures
Note:
On menus with WML applications, select Phone Settings to access the standard telephone
Options & Settings menu.
Options & Settings or Phone Settings, if your menu is customized, lets you change your call
settings, personalize button labels, adjust brightness and contrast, select your ringing pattern,
and more.
The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone.
About Avaya one-X provides the release number of your telephone software.
Guest Login lets you log in to a phone to which you are not normally assigned, to access your
own contacts and features.
> Your 1st Web
Application
> Phone Settings
> Log Out
> About Avaya one-X
> My Pictures
> Call Settings
> Application Settings
> Screen & Sound
> Advanced Options
> Network Information
> My Pictures
Log Out lets you sign off the phone, to protect your settings or to allow another user to log
in. Log out does not display unless your phone (and any associated button module) is in an
idle state.
My Pictures lets you use pictures from a USB device as your telephone screensaver.
Note:
The sub-menus that appear depend on how your extension was administered. Some options
or sub-menus may not be available.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 11
Avaya Menu
Options & Settings
The Options & Settings menu contains choices for:
• Call Settings
• Application Settings
• Screen & Sound Options
• Advanced Options
Call Settings includes choices for automatically displaying the Phone screen when you get an
incoming call or when you place a call, turning call timers on or off, controlling how Redial
works, turning Visual Alerting on or off, and more.
Application Settings includes choices for personalizing button labels, turning call logging on or
off and including bridged calls in your call log.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, language selection, and button clicks and tones.
Advanced Options includes choices for backing up and restoring your settings, options and
button labels, and setting up a Bluetooth® adapter if one is attached to your phone. You can
also set AGC (Automatic Gain Control) for your headset, handset, and/or speaker audio.
Setting Go To Phone Screen on Calling
Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when
you place a call.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Go To Phone Screen on Calling.
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.
8. Press Save.
12 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Setting the Go To Phone Screen on ringing
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when
you get an incoming call.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Go to Phone Screen on Ringing.
7. Press Change or OK or use the right or left navigation arrows to set the option to
Yes or No.
8. Press Save.
Options & Settings
Changing the voice dialing setting
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Voice Dialing.
7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to
on by default.
8. Press Save.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 13
Avaya Menu
Changing the voice dialing language
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Select Voice Dialing Language....
6. Press Change or OK.
7. Select the language you will speak to search for and dial your contacts.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
Setting redial options
You can set Redial to dial the last number you dialed or to display a list of the last numbers
you dialed.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Redial.
7. Press Change or OK to toggle between One Number and List.
8. Press Save.
Configuring call timers
You can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
14 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Display Call Timers.
7. Press Change or OK to change the setting.
8. Press Save.
Configuring visual alerts
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
Options & Settings
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Visual Alerting.
7. Press Change or OK to turn Visual Alerting on or off.
8. Press Save.
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call. If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 15
Avaya Menu
4. Select Call Settings.
5. Press Select or OK.
6. Select Audio Path.
7. Press Change or OK to change the Speaker or Headset setting.
8. Press Save.
Setting contact names to display during calls
You can set your phone to show the contact's name rather than the calling party name for an
incoming or answered call, a transferred call, or conference call when a calling or called party
number matches a number on your Contacts list.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Pair Contacts to Calls.
7. Press Change or OK to change the setting to On or Off.
8. Press Save.
Adjusting the brightness or contrast of the display
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Brightness or Contrast.
16 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Note:
You cannot adjust the contrast of the 9650C color display screen.
7. Press Change or OK.
8. Select Phone or an SBM24 Module.
9. Scroll to the right or left to adjust the brightness or contrast.
10. Press Save or OK.
Turning button click sounds on and off
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
Options & Settings
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Button Clicks.
7. Press Change or OK to turn sounds on or off.
8. Press Save.
Turning error tones on or off
Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not
want to hear error beeps, set your error tone to Off.
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Error Tones.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 17
Avaya Menu
7. Press Change or OK to turn error tones on or off.
8. Press Save.
Turning large text on or off
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Text Size.
7. Press Change or OK to turn large text on or off.
8. Press Save.
Changing the ring pattern
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Select Screen & Sound Options.
4. Press Select or OK.
5. Select Personalized Ringing.
6. Select a displayed ring pattern, or press Other to select from a list of eight alternative
ring patterns.
Tip:
Use Other or the Right/Left Arrows to toggle between the two sets of patterns.
7. After selecting a pattern, press Play or OK to listen to it.
8. Repeat Steps 6 and 7 until you find the ring pattern you want.
9. Press Save to make it your ring pattern.
18 Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
Changing the display language
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Language....
7. Select a display language.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
Options & Settings
Personalizing button labels
You can change the labels that are displayed for your extensions, features, and abbreviated
dial or speed dial buttons. For example, you can change the label for your extension to "My
Line."
1. Press Avaya Menu.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Application Settings.
5. Press Select or OK.
6. Select Personalize Labels...
7. Press Change or OK.
8. Select the label you want to edit.
If the label you want to edit is on the Features menu, scroll right to access the
Features menu, and select the label you want to edit.
9. Press Edit.
10. Edit the label using up to 13 characters.
Press Clear to clear all text fields and start over.
Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009 19
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