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User Guide
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Cashmaster One - User Guide
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Document information
Date: 13 September 2018
Document ID: 10503C
Contact
Cashmaster USA, Inc
9665 Tradeport Drive
Orlando
Florida
32827
USA
www.cashmaster.com
enquiriesusa@cashmaster.com
Copyright
Copyright © 2018 Cashmaster International Ltd - All Rights Reserved.
Other product and company names may be trademarks or registered trademarks of other companies,
and are the property of their owners. They are used only for explanation, without intent to infringe.
Intended purpose
This document is provided for Cashmaster One users and describes how to get the most from
their Cashmaster One product.
Safety and using the counter
The counter must be used on a stable and level surface.
The counter cannot be used with excessive vibration.
The counter cannot be used when exposed to strong air-conditioning systems
or excessive drafts.
This is a class A product. In a domestic environment, this product may cause radio
interference. In this case, the user must take adequate measures.
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FCC statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy, and if it is not installed and used in accordance with the instruction manual, it
may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to correct the
interference at their own expense.
Any modications made to this device that are not approved by Cashmaster International Ltd may void
the authority granted to the user by the FCC to operate this equipment.
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5.1 Bills 41
5.2 Coins 42
5.3 Printer 42
5.4 Bill learning 43
2.1 Package contents 16
2.2 Install the hod 18
2.3 Install the optional printer 18
2.4 Connect the power adaptor 20
2.5 Power up 21
1.1 Variants 8
1.2 Connections 13
1.3 Power 13
3.1 Count screen 23
3.2 Quick Action Menu 28
3.3 Power Key Menu 29
4.1 Counting
4.2 System settings 34
4.3 Editing the counter workow 36
4.4 Recalibrating container, packaging and non-cash items 36
4.5 Stored Counts (Max Only) 37
4.6 Changing the printer roll 37
4.7 Removing the hod 39
4.8 Care and maintenance 40
4.9 Re-setting your device 40
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1 Product information
2 Getting started
3 Interface
4 Operations
5 Troubleshooting
Contents
8
15
22
30
41
30
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6 Specications
7 Global support
5.5 Miscellaneous 43
6.1 Regulatory and approvals 45
6.2 Counter specications 45
6.3 Printer specications 46
45
47
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1 Product information
1.1 Variants
The Cashmaster One product range counts bills, coins and coupons in any
congured currency, and can help streamline cash-handling business
processes.
The Cashmaster One counters are count-by-weight devices operated via a
robust colour touch-screen display.
All Cashmaster One counters are compatible with the Cashmaster Printer One.
All models support easy software updates using a USB ash drive.
The Cashmaster One product range has three variants:
• Cashmaster One Pro
Counts bills and coins in up to two different currencies.
• Cashmaster One Plus
Counts bills, coins, vouchers and coupons. On-screen numeric keypad for
manual entry of non-cash items such as debit or credit cards, and add-list
for checks, in up to four different currencies.
• Cashmaster One Max
Counts bills, coins, vouchers and coupons. On-screen numeric keypad for
manual entry of non-cash items such as debit or credit cards, and add-list
for checks, in up to eight different currencies. Multi-till feature to save and
recall hundreds of individual till count records for later retrieval and
download. Ethernet connectivity as standard.
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1.1.1 Cashmaster One Pro
The Cashmaster One Pro accurately counts loose and strapped cash, and is
ideal for small businesses with one till.
The Cashmaster One Pro has the following features:
• Quickly counts coins and bills
• Counts up to two different currencies
• User-congurable oat / Start bank feature
• High quality 4.3" (11cm) colour touch-screen with anti-glare coating and
robust toughened glass
• Compatible with the optional Cashmaster Printer One
• Integrated help function
• Serial and USB connectivity
• Built-in calculator app
1 Product information
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1.1.2 Cashmaster One Plus
The Cashmaster One Plus performs all cash-counting requirements including
vouchers and coupons, and non-cash items such as debit or credit cards and
checks.
With multiple count mode capabilities, the Cashmaster One Plus is ideal for
small to medium-sized businesses with multiple tills.
The Cashmaster One Plus has the following features:
• On-screen alpha-numeric keypad for count ID entry
• Counts up to four different currencies
• Supports up to four count modes
• High quality 5.0" (12.7cm) touch-screen display with anti-glare coating and
robust toughened glass
• Compatible with the optional Cashmaster Printer One
• Integrated help function
• Serial and USB connectivity
• Built-in calculator app
1 Product information
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1.1.3 Cashmaster One Max
The Cashmaster One Max offers advanced functionality, including multi-till
memory and built-in Ethernet. With extended features and customisation
options, the Cashmaster One Max is ideal for larger organizations, or
businesses which have demanding processes and complex operational
requirements.
The Cashmaster One Max has the following features:
• On-screen alpha-numeric keypad for count ID entry
• Counts up to eight different currencies
• 10+ customised count modes
• Multi-till memory - save and recall hundreds of individual till counts
• Ethernet connectivity enables remote management from a central location
• High quality 5.0" (12.7cm) touch-screen display with anti-glare coating and
robust toughened glass
• Compatible with the optional Cashmaster Printer One
• Integrated help function
• Serial and USB connectivity
• Built-in calculator app
1 Product information
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1.1.4 Cashmaster Printer One
The optional Cashmaster Printer One can integrate with any of the three
counters in the Cashmaster One range. It easily and neatly ts into the base of
the counter. With intelligent autostart, as soon as the printer is installed it is
ready for use - no setup is required. The Cashmaster Printer One can print
graphics in addition to text, providing additional exibility and output options.
The Cashmaster Printer One has the following features:
• Ink-free thermal printing
• Integrated printer - no additional desk space required
• No cables or leads to connect
• Instant and quiet operation
• Charges through the Cashmaster One counter
• Energy efcient
1 Product information
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1.2 Connecons
1.3 Power
1
2
3 4
5
Communication ports should only be directly connected to equipment within the same
building.
Only use a Cashmaster-supplied power adaptor with your Cashmaster One product. Using
a non-Cashmaster power adaptor may result in damage to the product and will invalidate
your warranty.
Power is provided using the 12V DC power adaptor.
Item Description
12V DC Power adaptor port
Dual-use RS232/Serial IO port
10/100 Ethernet port
Only available on Cashmaster One Max.
USB Host port - Type A
USB Device port - Type B
1
2
3
4
5
1 Product information
No user serviceable parts inside. Do not dissassemble - risk of electric shock.
Do not dissassemble battery pack - risk of chemical leak.
For indoor use only.
Do not connect power adaptor with wet hands or use a damaged or wet power adaptor.
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1.3.1 Baery
The Cashmaster One counter battery is charging when the mains power is
connected .
Typical charging time is 6 hours. For best results, charge at between 10°C/50°F
and 30°C/86°F.
A fully-charged battery lasts for up to 8 hours with normal use.
The Cashmaster One scale will operate as normal if the unit is connected to the
mains power, even if the battery is at.
1 Product information
1.3.2 Printer Baery
The Cashmaster One printer battery will automatically charge when installed in
the scale and the scale is connected to the mains power.
Cashmaster One printer requires battery power to operate and will not work
when the battery is at.
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2 Getting started
This section describes the initial steps required to start using the Cashmaster
One counter.
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2.1 Package contents
1
2
3
4
5
6
7
8
2 Getting started
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Standard Items
Item
Description
2.1.1 Package contents list
Scoop
Hod
Cashmaster One
Cashmaster One scale battery
Base plate cover
Paper roll
Cashmaster Printer One with battery
Power adaptor
1
2
3
4
5
6
7
8
2 Getting started
Item
Optional Items
Description
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2.2 Install the hod
2.3 Install the oponal printer
1. Place the counter on a stable, level surface.
2. Insert the hod into the counter and gently twist and push down until it
clicks into position.
The Cashmaster Printer One can be integrated into the base of all Cashmaster
One counters.
1. Carefully turn over the counter.
2. Remove the base plate cover by pressing both retaining tabs and pulling the
base plate down and forward, towards the front of the counter.
2 Getting started
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.
3. Carefully insert the two holding tabs on the printer into the base of the
counter.
4. Lift the printer up and into the base of the counter.
5. Push the printer into the counter until you hear the click of the printer’s
retaining tabs.
6. Ensure that both tabs are fully in place.
After you have inserted the printer and powered up the counter, the printer icon
is shown in the status bar
2 Getting started
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2.4 Connect the power adaptor
1. Insert the power adaptor mains plug into a mains power outlet.
2. Insert the power adaptor plug into the counter power adaptor port.
3. Please ensure the scale is charged for a minimum of 6 hours before use.
The Cashmaster One counter is designed for portable use and has an eight-hour battery life
.
2 Getting started
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2.5 Power up
Press the power button to start the Cashmaster One counter.
2 Getting started
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3 Interface
All variants of the Cashmaster One range have a touch-screen interface which
is used to perform count and setup tasks on the counter.
When the counter is powered up, a start-up screen is briey shown followed by
the Home screen for the variant of your counter. Please note that the Cashmaster
One Pro will go straight to the count screen.
Figure 1 - Cashmaster One Max Home screen
Item Description
Status bar
Help, Home and Workow control icons
Count and settings icons
1
2
3
The Home screen has several common features across all counter variants:
1
2
3
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• The Status bar is visible at the top of the interface, displaying time and date
information, and various icons that provide battery level, charging,
connectivity and peripheral status information.
• Tap to return to the Home screen.
• Tap to get Customer Service contact information.
3.1 Count screen
1
2
3
Each variant has one or more Count screens containing additional controls and
information for the counting workow.
Figure 2 - Cashmaster One Plus/Max Count screen
3 Interface
5
4
6
1
Selected currency
Media type
Selected denomination
Quick action menu
Clear subtotal
Clear and restart
Item
Description
2
3
4
5
6
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3 Interface
Status bar icon Description
Workow auto-add
Workow auto-advance
Cashmaster Printer One is installed
Network
USB device mode
Counter is connected to USB host
USB Flash drive inserted
Battery level indicator
Mains power connected and battery
charging
• Tap to toggle information highlighting the Count screen user
interface. Selecting a highlighted area displays additional information.
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Description
Description
Count and settings icon
Media icon
Single till count mode(s)
Multi-till count mode(s)
Count settings
System settings
Loose coins - scoop as coin
container
Loose coins - weighable till cups as
coin container
3 Interface
Rolls of coins
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DescriptionMedia icon
Bags of coins
Loose bills and tokens
Manual entry - Keypad entry for nonphysical cash items, such as debit
and credit card values.
Packaged bills
Add lists - keypad entry for itemised
cash items such as checks or
vouchers.
Rolls of tokens
Bags of tokens
3 Interface
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Description
Description
Denomination icon
Notication icon
Bills, for example, $1, $10, $50.
Coupons
Checks
Cards
Counter error
Changes made
3 Interface
Coins, for example, 1c, 10c.
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3 Interface
3.2 Quick Acon Menu
The Quick Action Menu allows you to access functions quickly such as Auto
Advance, Auto Add, and access the oat/start bank settings. Please note that the
functions in the Quick Start Menu will vary depending on your software
conguration.
Figure 3 - Quick Action Menu screen
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3.3 Power Key Menu
Power key menu icon
Description
Tap the Power Key at any time to display a pop-up menu screen.
Power off - Tap to power off the
device.
Manual tare - Manually reset the
current zero weight value.
Coin container - Calibrate an
alternative coin container.
Only available from the Count
screen.
Snapshot - Captures a bitmap image
of the current display and saves to an
attached USB ash drive.
Calculator - Opens the built-in
calculator app.
3 Interface
Figure 4 - Power Key Menu screen
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4 Operations
4.1 Counng
This section describes common tasks required for the operation of the
Cashmaster One counter.
The Cashmaster One counters weigh and count coins, bills and coupons in
sets of a single denomination. A running total is kept at all times.
A cash-count workow typically begins with counting loose coins. Therefore, at
the beginning of a count, the Cashmaster One device may request an empty
coin container such as the Cashmaster scoop or an empty, weighable
till cup from your cash drawer.
The Cashmaster One counters can remember the weight of your preferred coin
container so that it does not need to be re-weighed each time you begin a
count. To do this, tap to select the Save container weight checkbox on the
Calibrate coin container pop-up.
Figure 5 - Calibrate coin container pop-up
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You can quickly calibrate an alternative coin container using the Power Key Menu option
Coin Container.
4.1.1 Count modes
For more information, see Section 3.3 Power Key Menu.
A cash count is the process of counting cash using a Cashmaster One device.
The Cashmaster One Plus and Max models allow you to congure multiple
‘cash count modes’. A count mode is comprised of the following congurable
settings:
• Count mode name
For example, Free Count or Till Count
• Workow
• Input ID requirements
For example, Till number
• Float/bank settings
• Printer output options
For example, No signature lines, Cashier signature or Manager signature
• Storage and memory options
Whether or not the count is stored (Max only)
Count mode names are descriptive only, and do not affect the way in which a count mode
functions.
The workow describes the items you wish to count within the count mode,
and the order in which you wish to count them.
For example, your dened workow might involve weighing cash in the
following order:
4 Operations
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4.1.2 Cash-count workow
DescriptionAction
Loose coins (Cups)
Coin rolls
Loose bills
Manual entries
Description
Action
From the Home screen, tap the required count type.
(Single Count / Multi Count).
Place the empty coin container on the counter hod. The
counter adjusts for the Tare weight of the coin container.
4 Operations
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Description
Action
Fill the coin container with the requested media and place
on the counter hod.
The counter workspace updates with the counted media.
Remove the coin container.
If auto-advance is enabled, the workow automatically moves
onto the next media type to be counted.
If auto-advance is not enabled, manually select the next
media and denomination.
Repeat this process until you reach the end of the workow.
Some media types may require manual entry of count
information using the keypad.
To review your count, tap Review.
The Review screen is displayed.
From the Review screen you can review, print and transfer
your count.
Tap Finish to exit the count.
4 Operations
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4.2 System sengs
DescriptionSetting
Display / Audio
Language settings
Date and time settings
Printer settings
Select grams mode
Diagnostics
Advanced settings
Bills are counted in ‘slices’ of up to 30 bills at a time. If too many bills are added, or
if the counter cannot determine the quantity of bills on the hod, the counter prompts
you to remove a few bills at a time until it can successfully count the slice.
4 Operations
Purpose
Adjust display brightness and
volume of the device.
Select the language used on
the display of the counter.
Adjust the date and time of the
device.
Adjust the printer hardware settings,
and congure the print layout
including packaged media subtotals,
and cashier/manager approval elds.
Activate weighing mode which can
be used for weighing items, or
checking the accuracy of the
internal measurement system.
Perform diagnostic checks on the
internal hardware. For
troubleshooting / customer support
purposes only.
Adjust advanced settings for the
device, including device calibration,
currency settings and advanced
comms settings. Contact
customer support if access is
required. Changes may affect the
accuracy of the device.
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4.2.1 Advanced sengs
Description
Setting
DescriptionSetting
About
System update
Switches
Environment test
Calibrate
Margin tare
Gravity zone
Currency
4 Operations
Display status information about the
hardware and software installed in
the counter and printer (if connected).
To update counter & printer
software, from an installed USB
ash drive.
Device settings which can alter
preferences related to counting
operations, such as count ID
parameters and the counting
sequence (Depending on the model).
A diagnostic tool to check the
stability of the environment in which
the device is installed.
Perform calibration of the internal
measurement system / scale.
Reset the zero point of the
measurement system / scale.
Set the gravity zone of the scale
for the region in which the device is
being used.
Perform calibration of bills or coins.
Purpose
Purpose
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You can edit the counter workow to enable or disable individual currencies
and denominations. This may be useful if, for example, your business doesn’t
typically receive many high denomination bank bills, or if an older variant of
bill (such as paper) is superseded by a newer variant (such as polymer).
1. On the Home screen, tap Count Settings.
2. Select the Edit Workow option.
3. Use the on-screen Currency and Denomination options to set each
currency and denomination to one of the following options:
4.3 Eding the counter workow
Description
Setting
Network
Restore options
• Off - The currency or denomination does not appear anywhere in the
workow.
• Manual - The currency or denomination exists in the workow, but is
skipped during a normal count. To manually select the item during a cash
count, use the currency selector or denomination selector.
• Auto - The currency or denomination exists in the workow and is used
during a normal count.
4. Tap Set.
4 Operations
4.4 Recalibrang Container, Packaging and Non-Cash Items
Go to the Home screen and tap Count Settings. Then select Calibrate.
When you arrive at the Calibration
Options screen, select container,
packaging or non-cash items depending on
your requirement. Follow on-screen
instructions. Please note that you can
manually modify the item weight where the
keypad icon appears.
Set or adjust advanced network/
connectivity settings for the device,
such as baud rate or ethernet network
parameters (Cashmaster One Max only).
Restores the device settings back to
factory default values. The options are
Reset IDs, Restore Currency, Restore
Switches and Restore all.
Purpose
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• Print all - print the till counts.
• Transfer all - transfer all till counts over a remote connection
(if congured).
• Delete all - delete all till counts.
• Review individual stored counts by tapping the blue arrows.
• Print or transfer individual stored counts from within their Review
screen.
• Select ‘Grand Totals’ to get totals of stored counts (Max Only).
1. On the Home screen, tap Multi-count mode .
2. Enter the Till number.
Other till identication information may be requested depending on how
your counter is congured.
3. Tap Set.
4. Follow the normal count workow.
For more information, see “Counting” on page 30.
5. Tap Review.
6. Tap Finish to end the cash count, or tap Save & New Till to count another
till.
4.5.1 Viewing stored counts
4.6 Changing the printer roll
1. From the Home screen, tap the Multi-count modes icon.
2. Tap the Stored Counts tab on the Information bar.
All stored counts are displayed within a scrollable list.
3. From the Stored Counts tab you can do the following:
When the paper from the Cashmaster Printer One begins to show a red stripe,
the printer roll is nearly empty and must be changed.
4 Operations
The Cashmaster One Max supports counts from multiple tills.
4.5 Stored Counts (Max only)
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1. Remove the Cashmaster Printer One from the counter.
For more information, see Section 2.3 “Install the optional printer” on page 18
2. Press the release lever to the left of the print head.
The print head releases and springs forward.
3. Replace the printer roll, paying attention to the orientation of the new roll
when inserted.
4. Feed the end of the printer roll through the print head.
5. Push the print head back into place until it engages with a click.
4 Operations
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4.7 Removing the hod
To provide accurate count results, the hod must be kept clean. Remove the hod
before cleaning it.
If the hod is damaged it must be replaced.
For more information, see "Care and maintenance" on page 40
To remove the hod from the counter, gently twist and pull the hod while holding
down the counter.
4 Operations
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4.8 Care and maintenance
Ensure that the power is switched off when cleaning the Cashmaster One
counter.
Clean the counter with a dry cloth only. Do not use any cleaning products or
damp material.
Do not clean the hod while it is still attached to the counter.
Do not leave any objects on the counter or hod when not in use.
Do not spill any liquids on the counter. If liquid is spilled on the counter, disconnect the
power immediately and contact your supplier.
4 Operations
4.9 Re-seng your device
To re-set your device back to ‘out of the box’ status, please contact your local
Cashmaster Customer Service Team.
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5 Troubleshooting
5.1 Bills
This section provides troubleshooting information to resolve common issues.
Description
Mode
Message
Scale has lost its
zero point
Please remove
the scoop/till cup
Too many, remove
some
Loose
bill
counting
Loose
bills
counting
Loose
bills
counting
Your counter has drifted from its factorycalibrated zero weight, usually due to a
draft or vibration.
Ensure the hod is empty and press the
power on/off button once.
Tap Tare and follow the on-screen
instructions.
You have left the scoop or till cup on the
hod while trying to count bills.
Remove the scoop and continue with the
counting workow.
Bills should be counted in slices of no
more than 30 bills at a time.
Remove a few bills until the message is
cleared and continue with the counting
workow.
For more information, see Section 5.4
“Bill learning” on page 43.
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.
5.2 Coins
5.3 Printer
Description
Mode
Message
Too much
weight on
scale
Suspect
Any
Packaged
bills or
coins
Cashmaster One supports up to 1.5kg.
Remove some of the coins.
The measured weight of the item currently on the
scale does not fall within the expected range for
the current media type.
Verify the correct denomination is selected on
screen, and select the correct item if required. For
packaged bills or coins, verify the correct quantity
of items is included in the package that is being
counted.
DescriptionError
Printer not
responding, but
printer icon showing
Poor printer output
quality
Verify that the printer battery and paper are
correctly inserted. Charge the scale and printer
together using the supplied mains adaptor for a
minimum of 1 hour. If the printer is still
unresponsive, contact the Cashmaster helpline.
Ensure that only Cashmaster International Ltd
supplied printer thermal paper is tted to your
machine, and that it is correctly installed.
For more information, see Section 4.5 “Changing
the printer roll” on page 37.
Charge the scale and printer together using the
supplied mains adaptor for a minimum of 1 hour.
5 Troubleshooting
My printer is
jammed
The printer paper is not scrolling correctly.
Remove the paper roll, tear off the crumpled
paper then replace the paper roll. Do not pull the
paper through. This may damage the printer.
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5.4 Bill learning
Bill weights vary slightly depending on age and usage, and this may cause
occasional ‘Too many, remove some’ alerts.
All Cashmaster products include patented bill learning algorithms and can be
trained with current bill weights to improve the ‘slice limit’. This reduces the
chance of a ‘Too many, remove some’ alert.
1. On the Count screen, select Loose Bills from the Media Type selector.
2. Choose the bill denomination you need to train.
3. Weigh individual bills to train the device with more accurate current bill
weights.
Switch off Auto-Advance if you plan on adding and removing many bills of the same
denomination to ensure that you remain on the chosen denomination until you manually
select another.
5.5 Miscellaneous
DescriptionError
Print timeout
The printer has not been recognised by the counter.
Check the printer is connected and the printer icon is
shown in the status bar.
Description
Message
High
vibration
lockout
The counter can no longer count media added to the hod.
Check that the counter is placed on a level surface and away
from vibrations and drafts, for example, air conditioning
systems or fans.
5 Troubleshooting
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Description
Message
Battery low
Scale below
minimum
weight
Attach the counter to the power supply. The battery charge
status is shown in the status bar .
The hod may not be tted correctly. Ensure the hod is tted
correctly and has clicked into place.
5 Troubleshooting
If you continue to experience problems, please contact the Cashmaster helpline.
The contact information for your local ofce can be found on page 47.
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6 Specications
6.1 Regulatory and approvals
6.2 Counter specicaons
This section details the specications of the Cashmaster One counter.
• Electromagnetic Compatibility (EMC) Directive 2014/30/EU
• Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU
RoHS 2
• Waste Electrical & Electronic Equipment (WEEE) Directive 2012/19/EU
The Cashmaster One counters have the following technical specications:
Weight
Dimensions
Load capacity
Power supply
Battery type
1.18kg
(Including battery, hod, base plate cover)
160 x 216 x 168mm
1.5kg
12VDC 2.5A (max)
LiPo 7.4 V 2500mAH
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6.3 Printer specicaons
Weight
Dimensions
Power supply
Battery type
Average battery
charging time
0.34kg
(Including battery)
116 x 134 x 66mm
12VDC
(From connection with Cashmaster One
counter)
LiPo 7.4 V 2500mAH
6 hours
For best results, charge at between
10°C/50°F and 30°C/86°F
The Cashmaster Printer One has the following technical specications:
Average battery
charging time
6 hours
For best results, charge at between
10°C/50°F and 30°C/86°F
6 Specications
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7 Global support
• North America
t: +1 877 227 4627
e: servicesusa@cashmaster.com
• Hong Kong and Asia
t: +852 2157 9363
e: enquiriesasia@cashmaster.com
• Germany
t: +49 (0) 2463 999 339
e: germany@cashmaster.com
• UK and all other customers
t: +44 (0) 1383 410 121
e: support@cashmaster.com
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