CareLink Connect App Specifications

CareLink™ Connect App

User Guide

M810493A0U2_A

MMT-6111, MMT-6112

© 2020 Medtronic. Medtronic, Medtronic with rising man logo, and Medtronic logo are trademarks of Medtronic. Third-party
trademarks (™*) belong to their respective owners. All other brands are trademarks of a Medtronic company.

Contacts:
Africa:

Medtronic South Africa and Southern Africa
Office Reception Tel: [phone]
Diabetes: 24/7 Helpline: 0800 633 7867
Sub-Sahara 24/7 Helpline: [phone]

Albania:

Net Electronics Albania
Tel: [phone]

Argentina:

Corpomedica S.A.
Tel: +(11) 4 814 1333
Medtronic Directo 24/7:
+0800 333 0752

Armenia:

Exiol LLC
Tel: [phone]
or [phone]

Australia:

Medtronic Australasia Pty. Ltd.
Tel: [phone]

Bangladesh:

Sonargaon Healthcare Pvt Ltd.
Mobile: [phone]
or ([phone]

Belarus:

Zarga Medica
Tel: [phone]
or [phone]
Helpline: [phone]

België/Belgique:

N.V. Medtronic Belgium S.A.
Tel: [phone]

Bosnia and Herzegovina:

"Novopharm“ d.o.o. Sarajevo
Tel: [phone]
Helpline: 0800 222 33

Epsilon Research Intern. d.o.o.
Tel: [phone]
Helpline: 0800 222 33

Brasil:

Medtronic Comercial Ltda.
Tel: +(11) 2182-9200
Medtronic Directo 24/7:
+0800 773 9200

Bulgaria:

RSR EOOD
Tel: [phone]
Helpline: [phone]

Canada:

Medtronic Canada ULC
Tel: [phone] (toll free/sans-frais)

Chile:

Medtronic Chile
Tel: +(9) 66 29 7126
Medtronic Directo 24/7:
[phone]
Medtronic Directo 24/7 (From Santiago):
+(2) 595 2942

China:

Medtronic (Shanghai) Management Co., Ltd.
Landline: [phone]
Mobile Phone: [phone]
Calling from outside China: [phone]

Colombia:

Medtronic Latin America Inc. Sucursal Colombia
Tel: +(1) 742 7300
Medtronic Directo 24/7 (Landline):
+01 800 710 2170
Medtronic Directo 24/7 (Cellular):
[phone]

Croatia:

Mediligo d.o.o.
Tel: [phone]
Helpline: [phone]

Medtronic Adriatic d.o.o.
Helpline: [phone]

Danmark:

Medtronic Danmark A/S
Tel: [phone]

Deutschland:

Medtronic GmbH
Geschäftsbereich Diabetes
Telefon: [phone]
Telefax: [phone]
24-Stdn-Hotline: [phone]

Eire:

Accu-Science LTD.
Tel: [phone]

España:

Medtronic Ibérica S.A.
Tel: [phone]
Fax: [phone]
24 horas: [phone]

Estonia:

AB Medical Group Estonia Ltd
Tel: [phone]
Helpline: [phone]

Europe:

Medtronic Europe S.A. Europe, Middle East and Africa HQ
Tel: [phone]

France:

Medtronic France S.A.S.
Tel: [phone]

Hellas:

Medtronic Hellas S.A.
Tel: [phone]

Hong Kong:

Medtronic International Ltd.
Tel: [phone]
To order supplies:
[phone]
24-hour helpline: [phone]

India:

India Medtronic Pvt. Ltd.
Tel: [phone]
Mobile: [phone]
Patient Care Helpline:
1800 209 6777

Indonesia:

Medtronic International Ltd.
Tel: [phone]
or [phone]

Israel:

Medtronic
Tel. (orders):
[phone], option 3 + option 1
Tel. (product support):
[phone], option 2
Helpline (17:00 – 08:00
daily/weekends – Israel time):
1-800-611-888

Italia:

Medtronic Italia S.p.A.
Tel: [phone]
Fax: [phone]
Servizio assistenza tecnica:
Nº verde: 800 60 11 22

Japan:

Medtronic Japan Co. Ltd.
Tel: [phone]
24 Hr. Support Line: 0120-56-32-56

Kazakhstan:

Medtronic BV in Kazakhstan
Tel: [phone] (Almaty)
Tel: [phone] (Astana)
Круглосуточная линия поддержки:
8 800 080 5001

Kosovo:

Yess Pharma
Tel: [phone]
Helpline: [phone]

Latin America:

Medtronic, Inc.
Tel: [phone]
Fax: [phone]

Latvija:

RAL SIA
Tel: [phone]
Helpline (9am to 6pm):
[phone]

Lithuania:

Monameda UAB
Tel: [phone]
Helpline: [phone]

Macedonia:

Alkaloid Kons Dooel
Tel: [phone]

Magyarország:

Medtronic Hungária Kft.
Tel: [phone]

Malaysia:

Medtronic International Ltd.
Tel: [phone]

Middle East and North Africa:

Regional Office
Tel: [phone]

Montenegro:

Glosarij d.o.o.
Tel: [phone]

México:

Medtronic Servicios S. de R. L. de C.V.
Tel (México DF): +(11) 029 058
Tel (Interior): +01 800 000 7867
Medtronic Directo 24/7 (from México DF):

+(55) 36 869 787
Medtronic Directo 24/7:
+01 800 681 1845

Nederland, Luxembourg:

Medtronic B.V.
Tel: [phone]
Gratis: 0800-3422338

New Zealand:

Medica Pacifica
Phone: [phone]
Free Phone: [phone]

Norge:

Medtronic Norge A/S
Tel: [phone]
Fax: [phone]

Philippines:

Medtronic International Ltd.
Tel: [phone]
or [phone]

Poccия:

ООО «Медтроник»
Tel: [phone]
Круглосуточная линия поддержки:
8 800 200 76 36

Polska:

Medtronic Poland Sp. z o.o.
Tel: [phone]

Portugal:

Medtronic Portugal Lda
Tel: [phone]
Fax: [phone]

Puerto Rico:

Medtronic Puerto Rico
Tel: [phone]

Republic of Korea:

Medtronic Korea, Co., Ltd.
Tel: [phone]

Romania:

Medtronic Romania S.R.L
Tel: [phone]
Helpline: [phone]

Schweiz:

Medtronic (Schweiz) AG
Tel: [phone]
24-Stunden-Hotline: [phone]
Fax Allgemein: [phone]

Serbia:

Epsilon Research International d.o.o.
Tel: [phone]

Medtronic Serbia D.o.o
Helpline: [phone]

Singapore:

Medtronic International Ltd.
Tel: [phone]
or [phone]

Slovenija:

Zaloker & Zaloker d.o.o.
Tel: [phone]
24-urna tehnična pomoč:
[phone]

Slovenská republika:

Medtronic Slovakia, s.r.o.
Tel: [phone]
HelpLine: [phone]

Sri Lanka:

Swiss Biogenics Ltd.
Mobile: [phone]
or ([phone]

Suomi:

Medtronic Finland Oy
Tel: [phone]
Help line: [phone]

Sverige:

Medtronic AB
Tel: [phone]
Fax: [phone]

Taiwan:

Medtronic (Taiwan) Ltd.
Tel: [phone]
Toll free: [phone]

Thailand:

Medtronic (Thailand) Ltd.
Tel: [phone]

Türkiye:

Medtronic Medikal Teknoloji
Ticaret Ltd. Sirketi.
Tel: [phone]

USA:

Medtronic Diabetes Global Headquarters
24-Hour Technical Support: [phone]
To order supplies: [phone]

Ukraine:

Med Ek Service TOV
Tel: [phone]
or [phone]
Лінія цілодобової підтримки:
0 800 508 300

United Kingdom:

Medtronic Ltd.
Tel: [phone]

Österreich:

Medtronic Österreich GmbH
Tel: [phone]
24 – Stunden – Hotline: [phone]

Česká republika:

Medtronic Czechia s.r.o.
Tel: [phone]
Non-stop helpLine (24/7):
[phone]
Zákaznický servis (8:00 - 17:00):
[phone]

Contents

Chapter 1 1 Introduction

1 CareLink™ Connect app
1 Getting started
2 Indications for use
2 Contraindications
2 Clinical benefits

Chapter 2 3 User safety

3 Warnings
4Precautions

Chapter 3 5 Technical specifications

5Data security
5 User security
6Icon table

CareLink™ Connect app — User Guide Contents vi

1

Introduction

CareLink™ Connect app

NOTE: This document may show sample images of the app. The images of the actual app may

be slightly different. Not all products or features listed in this user guide are approved or

available in all regions.

The CareLink™ Connect app is a mobile application that works with CareLink™ software. It has many
key features:

• It allows care partners to view up-to-date patient therapy data.

• It allows care partners to be notified of selected patient alerts.

™

NOTE: The full features of the CareLink

pumps or continuous glucose monitoring (CGM) devices. The CareLink

only be used with supported mobile devices. Go to the local Medtronic website to access the list

of supported mobile devices. The CareLink

Connect app are only available for select insulin

™

Connect app should

™

Connect app may not be available in all regions.

Getting started

Download the CareLink™ Connect app from the Apple™* App Store™* or the Google Play™* store
on the supported mobile device.

Open the CareLink™ Connect app and follow the instructions on the screen to set up a Care Partner
account.

™

NOTE: A Care Partner account in CareLink

Care Partner account is different from the CareLink™ Patient account.

An internet connection and a username and password are required to log in to the CareLink
Connect app.

is required to use the CareLink™ Connect app. A

™

CareLink™ Connect app — User Guide Introduction 1

A Care Partner account may also be set up through the CareLink™ website. Go to the CareLink™
website and follow the instructions on the screen to set up an account.

An internet connection to CareLink™ software is required to receive alerts and therapy data.

Select Help from

in the CareLink™ Connect app to access more instructions and information.

Indications for use

The CareLink™ Connect app is intended to provide a secondary display of insulin pump and CGM
data on a supported mobile device.

CareLink

™

Connect app is not intended to replace the real-time display of insulin pump or CGM data

on the primary display device. All therapy decisions should be based on the primary display device.

CareLink

™

Connect app is not intended to analyze or modify the insulin pump and CGM data that
it receives. Nor is it intended to control any function of the insulin pump or CGM system to which
it is connected.

™

CareLink

Connect app is not intended to receive information directly from the insulin pump or
CGM system.

Contraindications

None known.

Clinical benefits

The CareLink™ Connect app does not provide any direct therapy or treatment but is an optional
tool that can be used by care partners to review information uploaded from compatible devices.

CareLink™ Connect app — User Guide Introduction 2

2

User safety

Warnings

•CareLink™ Connect app should only be used with supported devices and operating systems.

Refer to the local Medtronic website for information about supported devices and operating
systems.

• Dosing decisions should not be made based on the information on this app. Always follow

instructions on the insulin pump or CGM system to make therapy decisions.

• Do not rely on the notifications from the CareLink™ Connect App. Notifications on the

compatible mobile device may not occur as expected. Notifications may not always be
noticeable on the app. Always rely on the primary device for notifications.

• Always allow notifications for the CareLink™ Connect app. If notifications are turned off, the app

will not send any alerts.

• Do not use the CareLink™ Connect app without understanding how the mobile device settings

work. If the mobile device settings are not set up correctly, the app may not send notifications.

• Do not use the CareLink™ Connect app if the mobile device screen or speakers are damaged.

If the mobile device is damaged, the app may not send notifications and information may not
be shown correctly.

• Alerts for the CareLink™ Connect app will sound through headphones when headphones are

connected. If headphones are connected when not in use, alerts may not be heard.

• Check the CareLink™ Connect app routinely to remain logged in and to make sure it is

running. If the app is not used regularly, the mobile device operating system may prioritize
other processes which can interfere with notification delivery. The app will also log out a user
due to prolonged inactivity, and will not send notifications.

• Do not let the mobile device shut down due to low battery, or the app will not send

notifications. Use of the app may deplete the mobile device battery more quickly. Have a charger
available to charge the battery if needed.

CareLink™ Connect app — User Guide User safety 3

• Always make sure to open the app after the mobile device restarts to ensure the app sends

notifications.

•Turn off Do Not Disturb in the compatible mobile device settings, or include the CareLink™

Connect app in the exceptions of the feature, if possible. If this feature is enabled, the CareLink™
Connect app will not send notifications.

•Turn off the Digital Wellbeing feature in Android™* or Screen Time feature in iOS operating

systems, or include the CareLink™ Connect app in the exceptions of the feature, if possible. If
this feature is enabled, the CareLink™ Connect app will not send notifications.

• If a serious incident related to the device occurs, immediately report the incident to a healthcare

professional. For healthcare professionals, immediately report any serious incident to the
applicable competent authority.

Precautions

This app is not intended to replace self-monitoring practices advised by a physician.

CareLink™ Connect app — User Guide User safety 4

3

Technical specifications

Data security

Access to CareLink™ Connect app is secure. It requires the use of a security lock on the supported
mobile device and a unique username and password. To keep information private, do not share the
username and password.

™

The app uses secure data transfer protocols that ensure a secure link between CareLink

™

and the CareLink

™

CareLink
security. The two-factor authentication procedure is not available in all regions.

Connect app also has a two-factor authentication procedure for an additional layer of data

Connect app.

software

User security

The CareLink™ Connect app has been designed with security features to help keep the app and its
data secure. However, there are important steps to take to ensure the supported mobile device used
with the CareLink™ Connect app is also secure. To help keep the supported mobile device secure,
follow these instructions:

• The industry responds to newly discovered security issues with updates. Keep the app up to

date with the most current version.

™

• Use a strong password. CareLink

spellings and short length of words. Some password vaults offer the ability to create very strong
passwords and provide them on demand.

• Never share the password.

• 24-Hour Technical Support or the local Medtronic support representative never asks for the

password. If a request to disclose the password is received by email, please contact 24-Hour
Technical Support or the local Medtronic support representative immediately and do not reply
to the email.

• If 24-Hour Technical Support or any local Medtronic support representative asks for the

software provides a password strength meter. Avoid common

password, refuse to provide it and ask to speak to a manager immediately.

CareLink™ Connect app — User Guide Technical specifications 5

• Change the password immediately if it is suspected of being compromised.

• It is good practice to change the password every 3-6 months.

• Contact 24-Hour Technical Support or the local Medtronic support representative if someone is

suspected of accessing the account without authorization.

• Do not leave the supported mobile device unattended.

• Enable a security lock on the supported mobile device. When the supported mobile device is

not in use, lock it in a way that requires the password to be entered in order to use it.

• Do not remove or interfere with the security features on the supported mobile device.

• Do not attempt to modify the operating system, jailbreak, or root the device.

• Keep the supported mobile device operating system up to date, unless otherwise recommended

by Medtronic, and choose settings that let mobile applications automatically update.

™

• Use only the official application store, such as the Apple

* App Store™* or the Google Play™*

store to get all mobile applications used with the supported mobile device.

• Do not click on links from email messages, web pages, or text messages received from an

unknown or untrusted source.

• Disable wireless functions such as Near Field Communication (NFC) and ANT+ when not in use.

• Avoid the use of unknown Wi-Fi networks or public Wi-Fi hotspots.

• Enable security protection, such as the use of a password and encryption, on the Wi-Fi network

that the supported mobile device connects to regularly.

Icon table

The following icons and symbols may appear in the software. For definitions, go to http://

www.medtronicdiabetes.com/symbol-definitions.

Description Icon

Manufacturer

Catalogue number

Authorized representative in the European
community

CareLink™ Connect app — User Guide Technical specifications 6