user guide
2 CaptionCall
Table of Contents
Getting Started
• Finding What You Need ..................................................4
• Setting Up the Wireless Network Feature .........................6
• Practice Using the Touchscreen Display .........................15
Setting Up Captions
• Setting Up Captions ......................................................24
Using Your Phone
• Making Captioned Phone Calls .....................................29
• Turning Captions O During Calls ...............................33
• Using the In-Call Menu .................................................35
• Using Mute ...................................................................41
• Reviewing Recent Calls ..................................................42
• Editing the Recent Calls List ..........................................49
• Adding Contacts............................................................51
• Managing Contacts .......................................................61
• Captioning Voicemail Messages .....................................75
• Saving Conversations .....................................................86
• Viewing Saved Conversations ........................................89
• Editing the Saved Conversations List .............................93
Adjusting Your Phone
• Settings Overview ..........................................................96
• Display Settings .............................................................99
• Ringer Settings ............................................................102
• Amplication Settings .................................................106
• Network Settings (Wired) ............................................111
• Network Settings (Wireless) .........................................115
• Network Diagnostics ...................................................121
• Time Zone Settings .....................................................125
• Voicemail Settings .......................................................127
• About Screen ...............................................................132
Helpful Hints
• Responding to Problem Messages ................................134
• Safety Instructions .......................................................136
The Fine Print
• About is User Guide ................................................138
• FCC Notices ...............................................................139
user guide 3
getting started
4 CaptionCall
Finding What You Need
Finding What You Need
Start with Your CaptionCall Setup Guide
e CaptionCall phone was shipped with two printed manuals — the
User Guide you are reading right now and a Setup Guide. e Setup
Guide is a short manual that describes how to quickly set up and start using
the CaptionCall phone. If you have not already read and followed the
instructions given in the Setup Guide, please do so now. You can then
return to this page to begin using the resources in this User Guide.
Call Us If You Need Help
If you need any help at all with the CaptionCall phone, please call us. You
can even send us an email if your question isn’t all that urgent.
Support Telephone Number: 1-877-557-2227
Support Email Address: support@captioncall.com
Check the Phone’s Built-In Help Screens
e CaptionCall phone is smart enough to oer some help itself. You’ll see
the Help button (the button with a question mark on it) in the bottom-
left corner of most screens. Just touch the Help button to display the
built-in Help text for the screen you’re currently using. e next page
shows how to access the Help screens.
user guide 5
Finding What You Need
The images below show how to open the phone’s built-in Help.
Step 3 — Touch the Back button
to return to the original screen
Step 1 — Touch the Help button
Step 2 — Read the Help text that appears
6 CaptionCall
Setting Up the Wireless Feature
Setting Up the Wireless Network Feature
As described in the Setup Guide, the CaptionCall phone can be connected
to your broadband modem or router using the Ethernet cable that was
packed with the phone. If you use the Ethernet cable to connect the
phone, you will not need to use the wireless network feature.
However, if you would like the CaptionCall phone to connect to a wireless
router (using the 802.11b/g/n protocols), you will have to turn on and
congure the wireless feature as described below.
To turn on and congure the wireless feature, follow these steps:
Step 1: Set up the phone, but do not connect the Ethernet cable.
First follow the steps in the Setup Guide to connect the CaptionCall phone
to a standard telephone line and to a power outlet. You will not need to
connect the provided Ethernet cable to the phone.
When the phone rst starts up, a message will appear on the display saying
that a “Network Problem” has been detected. To proceed, simply close the
message window. You will x this network problem next by conguring a
wireless connection to your modem or router.
A Word of Caution
Please be sure to carefully follow the
instructions given in this section to set up the
wireless feature. You should be able to
quickly connect to your wireless router if you
have the required information (that is, know
the SSID and network key, if any).
If you have questions or if you encounter
problems that are not addressed in this
section, please call us for help in setting up
the wireless feature on your phone. See
Page 4 for the Support telephone number.
user guide 7
Setting Up the Wireless Feature
Step 2: Press the Menu button located below the display screen.
Pressing the Menu button will display the Menu screen shown below. e
buttons on the Menu screen provide access to the phone’s main features.
Step 3: Touch the Settings button on the Menu screen.
Menu screen
Settings button
8 CaptionCall
e Settings screen will then appear as shown below. e buttons on this
screen provide access to the phone’s individual conguration screens. e
Network button is used to change the wired or wireless network settings.
Step 4: Touch the Network button.
Network button
Setting Up the Wireless Feature
user guide 9
e Network Settings screen will then appear as shown below. You use the
buttons on this screen to open the Wired Network Settings (Ethernet) and
the Wireless Network Settings screens. e Network Diagnostics button is
used to help identify network problems.
Step 5: Touch the Wireless Network Settings button.
Wireless Network Settings button
Setting Up the Wireless Feature
10 CaptionCall
e Wireless Network Settings screen will then appear as shown below. Your
rst step is to enable the wireless feature.
Step 6: Touch the Enable Wireless check box to turn on wireless.
e phone will then try to discover all nearby wireless routers (SSIDs).
Enable Wireless check box
What is an SSID?
“SSID” is an acronym for “Service Set
IDentifier.” The SSID is the public name
that is broadcast by the wireless router.
Setting Up the Wireless Feature
user guide 11
All routers (SSIDs) discovered by the phone will be listed as buttons on the
screen (one SSID button is shown in the image below). If the phone
cannot automatically connect to your router, you probably have to enter a
key (password). You will need to know the key to be able to proceed.
Step 7: Touch the button that matches your router’s SSID.
Advanced Setup button
Discovered router (SSID)
Already Connected to a Router?
After the phone connects to a nearby
router (SSID), that router’s name will be
shown in green type on this screen.
Setting Up the Wireless Feature
12 CaptionCall
e screen shown below will appear. You use this screen to enter the
network key that the phone needs to connect to your wireless router.
Step 8: Use the keyboard to carefully enter the key.
Step 9: Touch the Save button to connect to the router.
You will then be back at the Wireless Network Settings screen. e text on
the SSID button will have turned green to indicate the connection.
Network Key field
Setting Up the Wireless Feature
user guide 13
If you need to troubleshoot problems or make other changes, you will have
to open the Advanced Wireless Settings screen shown below. To do so, touch
the Advanced Setup button on the screen.
e steps that follow below describe using the controls on the Advanced
Wireless Settings screen to make custom settings. You do not need to follow
the remaining steps if you’ve already successfully connected to your router.
Drop-down lists and fields
for custom settings
Setting Up the Wireless Feature
14 CaptionCall
Step 10: Touch the SSID drop-down list.
Touching the SSID drop-down list will display a list of all nearby wireless
routers discovered by the phone. e SSIDs are listed in descending order
of signal strength (i.e., higher in the list means a stronger signal).
Step 11: Select the name (the “SSID”) of your wireless router.
Step 12: Look at the Network Type and Encryption drop-down lists.
e phone will automatically set the correct options in the Network Type
and Encryption drop-down lists after it communicates with your router.
Normally, you should not have to change either of these settings.
Step 13: Touch the Network Key field and enter the correct key.
After you have entered the correct network key, the phone should be able
to connect to your router and obtain its network address using DHCP.
Step 14: Touch the Save button to save your wireless settings.
You will then be back at the Wireless Network Settings screen. e text on
the SSID button will have turned green to indicate the connection.
Making a connection may take 30 to 60 seconds, so be patient.
If you continue to have problems, you can try using the Network
Diagnostics button on the Network Settings screen.
If Your SSID Is Hidden
CaptionCall does not support “hidden” SSIDs
(i.e., routers that do not broadcast their
names). You must broadcast the SSID to allow
CaptionCall to connect to your router.
Setting Up the Wireless Feature
user guide 15
Practice Using the Touchscreen Display
About the Display
e touchscreen display is a unique and powerful feature of the
CaptionCall phone. e most important use of the display is to show the
text of your captioned telephone calls. Other uses for the display are:
• To show you a list of your recent calls
• To allow you to create and manage a list of contacts
• To allow you to change the phone’s settings
• To display built-in Help text for the current screen
Finding Your Way Around
You’ve already learned about some aspects of the CaptionCall display when
you followed the instructions in the Setup Guide. You know that you
should not touch the display when the phone is starting up.
Starting on the next page, you’ll learn and practice some new skills. You’ll
see how easy the touchscreen display is to use. You’ll also learn to master
two basic skills: selecting things on the screen and scrolling the screen.
Practice Using Touch Display
16 CaptionCall
To practice using the touchscreen display, follow these steps:
Step 1: Locate the parts and buttons around the display screen.
Step 2: Press the Menu button located beneath the display screen.
CaptionCall Light
Telephone keypad
Menu button
Touchscreen display
Shows whether the captioning service is on or off
Shows captions and interface to phone features
Press to access the phone’s features
Works just like a regular telephone
Handset volume controls and light
Press + for higher volume or — for less volume
Display lights up to warn if volume is set too high
Switch hook button
Press to hang up a call
Practice Using Touch Display
user guide 17
e Menu screen will then appear as shown below. e buttons in the
center of the screen are used to access the phone’s major features. Notice
the X (Close) button at the top-left corner. Touching this button closes the
Menu screen and returns you to the previous screen.
Step 3: Touch the Close button at the top-left corner of the screen.
You can also press the Menu button again to close the Menu screen.
Close button
Menu screen
Practice Using Touch Display
18 CaptionCall
e Recent Calls screen will then appear as shown below. Notice the various
parts of this screen described by the captions.
e presence of the Position Indicator means the list of calls is longer than
can be shown in the current view. ere is no X (Close) button because the
Recent Calls screen is one of the “main” screens of the user interface.
Step 4: Touch the screen anywhere, then drag your finger upward.
Position Indicator
Name of the screen
List of recent calls
About the Position Indicator
The presence of the Position Indicator
on this or any other screen means that
you will have to scroll the image to see
the screen’s entire contents. Scrolling is a
simple touch-the-screen-then-drag
motion described in this section.
Practice Using Touch Display
user guide 19
To scroll the image on the display screen, touch the screen and then drag
your nger upward or downward. e image will move as you drag your
nger. e image below shows the Recent Calls screen scrolled upward.
Step 5: Practice scrolling the image until you get the hang of it.
You can also “ick” your nger up or down the screen to increase the
scrolling speed. e image will move more quickly, then come to a stop.
Position Indicator has
moved after scrolling
List of names has changed
after scrolling
Practice Using Touch Display
20 CaptionCall
Step 6: Touch any call in the list to see more detailed information.
e Call Detail screen will then appear as shown below. You can see details
for any call on the Recent Calls screen by just touching the call.
Two phone numbers are shown for this caller because “Emily Winthrop”
has already been added to the Contacts list. e buttons on the screen will
be somewhat dierent for calls that do not have a contact record.
Date and time call was
received
Name of the screen
Phone numbers for
this contact
About the Colored Numbers
If more than one phone number is stored
for a contact, the last number used to call
you will be highlighted in orange. The
Mobile number is orange in this example.
Practice Using Touch Display
user guide 21
Step 7: Touch the screen and then drag your finger upward.
After scrolling the screen upward, the bottom portion of the Call Details
screen will then appear as shown in the image below.
Notice that the Delete is Call button was revealed. e Position
Indicator also moved all the way down to show that the view has been
scrolled upward so there’s nothing to see below the current view.
Position Indicator has
moved down
Delete This Call button
was revealed
Back button
Practice Using Touch Display
22 CaptionCall
Step 8: Touch the Back button to go back to the previous screen.
You will then be back at the Recent Calls screen as shown below.
If you like, you can spend some more time now practicing your scrolling
and selecting skills. After you feel you’ve practiced enough, go on to the
next section to learn how to use your CaptionCall phone’s main features.
Name of screen
Practice Using Touch Display
user guide 23
setting up captions
24 CaptionCall
Setting Up Captions
Setting Up Captions
You can set your phone to automatically caption your telephone calls or
you can choose to caption your calls manually.
If you caption most of your calls, you’ll probably want to set your phone to
caption automatically.
To set your captioning preference, follow these steps:
user guide 25
Setting Up Captions
Step 1: Press the Menu button located below the display screen.
Pressing the Menu button will display the Menu screen shown below.
26 CaptionCall
Step 2: Touch the Settings button.
e Settings screen will then appear as shown in the image below.
Setting Up Captions
user guide 27
Step 3: Touch the Captions button
Touching the Captions button will display the Caption Settings screen as
shown in the image below.
Touch the check box next to Captions Always On to enable captioning by
default. Touch the Save button to save the setting.
Setting Up Captions
28 CaptionCall
using your phone
user guide 29
Making Phone Calls
Making Captioned Phone Calls
To make a call using the CaptionCall phone, follow these steps:
Step 1: Pick up the handset and dial using the keypad.
Step 2: Wait for the CaptionCall service to be activated.
Step 2 — Dial the number using keypad
The number you dialed
Press + for more volume or — for less
Step 1 — Adjust the handset volume
30 CaptionCall
Table of ContentsMaking Phone Calls
As your call is being connected, you’ll see text appear on the display similar
to the sample shown below. When you see the message “Your call will now
be captioned,” your phone is connected to the CaptionCall service. You
will then see captions from that point forward during the call.
Step 3: Begin your conversation when the call is connected.
Message that captioning has
started for this call
user guide 31
When the person you called starts talking, you’ll see captions appear on the
display showing what that person is saying to you. e image below shows
a captioning example. Notice the dots between some words in the
captioning. ese dots show when the person briey stops speaking. You’ll
see between 2 and 8 dots to indicate the length of a pause.
Captioned conversation
About the Captioning
There will be a slight delay after the
person you called starts talking before
you see the captions appear on the
display. The delay is due to the time
needed to convert the caller’s speech into
text captions for you to read.
Keep in mind the captions will only show
what the other person is saying, not what
you say during the conversation.
Making Phone Calls
32 CaptionCall
Table of Contents
Step 4: Hang up when you’re finished with your call.
When you are nished with your phone conversation, just hang up as you
normally would do. e captioning service will automatically stop.
To receive incoming calls, follow these steps:
Step 1: When the phone rings, just pick up the handset.
You will see Caller ID information appear on the screen if it is available.
You may have to wait for a moment before the captioning service starts.
If you think you did not see captioning for the rst few words spoken by
the caller, you can ask the caller to repeat him/herself.
Step 2: Hang up when you’re finished with your call.
If the Power Should Go Out
The CaptionCall phone requires a constant
connection to A/C power in order to work.
This requirement is similar to that of most
“cordless” telephones.
Remember — If you need to make a call
during a power outage, you will have to
have another telephone available to you
that can operate without A/C power.
Making Phone Calls
user guide 33
Turning Captions Off During Calls
When captioning is enabled by default, you can make a call without
captioning by following these steps:
Step 1: Pick up the handset and dial using the keypad.
Step 2: Press the Menu button on the front panel.
Step 2 — Dial the number using keypad
The number you dialed
Press + for more volume or — for less
Step 1 — Adjust the handset volume
Menu button
Turning Captions Off
34 CaptionCall
Table of Contents
Pressing the Menu button will reveal a pop-up menu at the bottom of the
screen. Notice the Captioning On and O buttons.
Step 3: Touch the Off button to turn off the captioning service.
After touching the Captioning O button, captioning will stop. You can
turn captioning back on during this call by pressing the Menu button on
the front panel again and then touching the Captioning On button.
Buttons to turn captioning
on and off during a call
About the Other Buttons
The Contacts and Settings buttons in
the pop-up menu are used to access
these features during an active call.
Turning Captions Off
user guide 35
Using the In-Call Menu
To look at a contact record during a call, follow these steps:
Step 1: During a phone call, press the phone’s Menu button.
Pressing the Menu button will reveal the pop-up menu as shown below.
Step 2: Touch the Contacts button to look for a contact record.
Contacts button
About the Captioning Buttons
You can turn the captioning service on
and off during an active call.
Using the In-Call Menu
36 CaptionCall
Table of Contents
Touching the Contacts button will reveal a keyboard as shown below.
e keyboard is used to select the alphabetical group of contacts that you
want to see. For example, if you wanted to see a list of your contacts that
start with the letter “A,” you would touch the A button on the keyboard.
Step 3: Touch the letter for the group of contacts you want to see.
Keyboard for selecting a group
of contacts to view
Button to see the Favorite
Contacts list
Using the In-Call Menu
user guide 37
e sample image below shows a list of contacts for the letter “A.” In this
example, the phone has only one contact for the letter “A” and this one
contact also happens to be a favorite contact (as shown by the star icon).
To see details about any one of the contacts in the list, touch its button.
Step 4: Touch the contact that you want to open from the list.
List of contacts that start
with the letter “A”
Icon showing that this
contact is a “favorite”
Using the In-Call Menu
38 CaptionCall
Table of Contents
Touching a contact’s button will open a “details” screen as shown below.
You can now see the phone number(s) stored for that contact. is feature
can be useful if you want to be able to give the person you are talking to the
contact’s phone number.
Step 5: Touch the Back button to exit the contact pop-up menu.
Opened contact
Back button
Using the In-Call Menu
user guide 39
To change certain settings during a call, follow these steps:
Step 1: During a phone call, press the phone’s Menu button.
Pressing the Menu button will reveal the pop-up menu as shown below.
Step 2: Touch the Settings button.
Settings button
Using the In-Call Menu
40 CaptionCall
Table of Contents
Touching the Settings button will change the menu as shown below.
You can change the Text Size and/or Brightness settings during an active
phone call.
Step 3: Touch a button to make change(s) or run diagnostics.
Step 4: Touch the Back button to exit the settings pop-up menu.
Three groups of settings
buttons
Changes Are Temporary
Any changes you make using the
In-Call menu will only apply to the
current call.
Back button
Using the In-Call Menu
user guide 41
Using Mute
Using Mute
You can mute your side of the audio on your captioned calls by using the
Mute button on the left side of the screen.
Touching the Mute button will turn it red, indicating that mute is
activated.
42 CaptionCall
Reviewing Recent Calls
CaptionCall’s Go-To Screen
You briey saw the Recent Calls screen in the earlier section where you
practiced using the touchscreen display. is section describes everything
you need to know about this important screen. e Recent Calls screen will
appear on the display whenever you wake up the phone. So in a sense, the
Recent Calls screen is the “go-to” screen for the CaptionCall phone.
All of Your Made, Received, and Missed Calls
e Recent Calls screen is your “go-to” because you will often want to see a
list of your phone calls, whether they be the calls you’ve made yourself,
calls you received, or calls you missed while you were away or busy.
Because you’ll see the Recent Calls screen each time you wake up your
phone, please take a few minutes now to learn how to review your calls.
e steps that begin on the next page describe how to do the following:
• Review a list of your recent calls (made, received, or missed calls)
• See detailed information about any call in the list
Reviewing Recent Calls
user guide 43
To review the list of your recent calls, follow these steps:
Step 1: If the screen is blank or shows the time, touch the screen.
Step 2: When the screen wakes up, look at the Recent Calls list that is
shown on the display.
If the screen is already awake, press the Menu button on the front panel to
display the Main menu, then touch the Recent Calls button.
Time/Date Display
About the Time/Date Display
You’ll be able to see the Time/Date
display on the screen until the
backlighting dims out after a couple of
minutes. To turn the backlighting back
on, just touch the screen again.
Reviewing Recent Calls
44 CaptionCall
Reviewing Recent Calls
e image below shows a sample list of recent calls, including incoming,
outgoing, and missed calls. e phone can display a list of up to 200 recent
calls. Calls are removed from the list after 30 days.
Step 3: Touch any call in the list that you want to examine.
You can look at detailed information for any of the calls in the list.
Name of screen
Name of caller (if known)
Date of call
Type of number icon
(mobile, home, office)
Type of call icon
(incoming, outgoing,
missed)
user guide 45
Reviewing Recent Calls
e Call Detail screen will then appear as shown below. In this example
image, the person who called is named “Emily Winthrop.” ere are two
phone numbers stored in the contact record for Emily.
ere’s one more button on this screen, which you can scroll to see.
Step 4: Touch the screen and then drag your finger upward.
Contact’s name
Back button
Contact’s phone
numbers
46 CaptionCall
Reviewing Recent Calls
After scrolling the screen upward, you will see the Delete ese Calls
button that was not visible before, as shown below.
e Delete ese Calls button is used to remove calls from this phone
number from the Recent Calls screen. e See More button is used to show
a list of all the calls that were recently made to, or that were received from,
this phone number.
See More button
Delete These Calls button
user guide 47
Reviewing Recent Calls
Step 5: Touch the See More button.
After touching the See More button, a list of the calls will appear. e list
shows calls that were made to, received from, or missed from this contact.
e sample below shows that one call was missed and one outgoing call was
made to this contact. e dates and times of these calls are also listed.
Step 6: Touch the Back button.
Back button
Outgoing icon
Missed icon
48 CaptionCall
Reviewing Recent Calls
You’ll now be back at the Call Detail screen as shown below. Touching the
Back button on this screen will return you to the Recent Calls screen.
Step 7: Touch the Back button.
Back button
user guide 49
Editing Recent Calls
Editing the Recent Calls List
To delete multiple entries in the Recent Calls list at the same time, follow
these steps:
Step 1: Touch the edit button on the left of the Recent Calls list.
Edit button
50 CaptionCall
Editing Recent Calls
Step 2: Select which calls you want to delete. You can also choose to select
or deselect all calls using the buttons above the list.
Step 3: When you are finished selecting, touch the delete button to delete
the selected calls.
Delete button
user guide 51
Adding Contacts
Adding Contacts
To add a contact from the Recent Calls list, follow these steps:
Step 1: Press the Menu button located below the display screen.
Pressing the Menu button will display the Menu screen shown below.
Step 2: Touch the Recent Calls button.
Recent Calls button
52 CaptionCall
Adding Contacts
e Recent Calls screen will then appear as shown below. is sample
image shows one “Unknown” call (i.e., a call that had no Caller ID
information) and one missed call from a revealed number. All of the other
calls in this sample list are associated with existing contact records.
Let’s say that you recognize the number of the one missed call.
Step 3: Touch the call that you want to add as a new contact.
Missed call icon
Incoming call icon
user guide 53
Adding Contacts
e Call Detail screen will then appear as shown below. e top part of the
screen shows information about the call. Because you know the person
who has this phone number, you can add the number to a new contact.
If you did not recognize this number, you would not add it to a contact.
Step 4: Touch the Create New Contact button.
Create New Contact button
Information about
this call
54 CaptionCall
e Create Contact screen will then appear as shown below. To create a new
contact record for this phone number, you must enter a name in the First
Name and/or in the Last Name elds on this screen.
Step 5: Touch the First Name field.
First Name field
Phone number fields
Name of screen
Adding Contacts
user guide 55
Touching the First Name eld will display an on-screen keyboard as shown
below. You will use the keyboard to enter a name into the First Name eld.
e name we’ll use for this example record is “Carl.”
Step 6: Use the keyboard to enter a name in the First Name field.
Remember to use the Shift key to change from upper to lowercase letters.
On-screen keyboard
with uppercase letters
First Name field
Shift key
Adding Contacts
56 CaptionCall
In the example image shown below, the name “Carl” has been entered into
the First Name eld.
Step 7: Touch the OK button to save the name you entered.
Lowercase letters
Name entered in field
It’s Easy to Fix Mistakes...
If you type in the wrong letter(s) when
entering a name, simply tap your finger
to the right of the mistake, press the
delete button as needed, then type in
the correct letter(s). You can also add
additional letters without deleting
anything if needed.
Adding Contacts
user guide 57
Saving the name will take you back to the Create Contact screen. e name
you entered now appears in the First Name eld as shown below. You can
now repeat this process for the Last Name eld.
Step 8: Touch the Last Name field.
Step 9: Use the keyboard to enter a last name, then touch the Save button
to save the name you entered.
Name now appears
in the field
Save button
Last Name field
Adding Contacts
58 CaptionCall
Saving the last name will take you back to the Create Contact screen.
While you’re here, you can add up to two other phone numbers for this
contact in the same way that you edited the name elds. When nished,
you must save the changes you’ve made as you leave this screen.
Step 10: Touch the Save button to save the new contact record.
Name is now in field
Phone Number Types
For each phone number you enter for
a contact, you can set the Phone
Number Type icon to identify the
number as a Home, Office, or Mobile
number.
Adding Contacts
user guide 59
You’ll now be back at the Recent Calls screen. Notice that the entry you
edited in the list now reads “Carl Delving” instead of showing a number.
If you want to see some Help text about the Recent Calls screen, touch the
?(Help) button at the bottom-left corner of the screen.
Step 11: Touch the Help button to display Help text for this screen.
New Contact’s name
is now shown in the
Recent Calls list
Help button
Adding Contacts
60 CaptionCall
Adding Contacts
e Recent Calls Help screen will then appear as shown below. e text on
the screen describes how to use the Recent Calls screen. e icons that
appear on the screen are described at the bottom of the scrollable screen.
Step 12: To see all of the Help text, just scroll the screen upward.
Step 13: Touch the Back button to exit the Help text.
Scrollable Help text
Position Indicator
Back button
user guide 61
Managing Contacts
Managing Contacts
To manage your contacts, follow these steps:
Step 1: Press the Menu button located below the display screen.
Pressing the Menu button will display the Menu screen shown below.
Step 2: Touch the Contacts button.
Contacts button
62 CaptionCall
Managing Contacts
e Contacts screen will then appear as shown below. Notice the various
parts of this screen described by the captions next to the image.
As you can see by looking closely, the Contacts screen is actually a long,
scrollable list of all the contact records stored on the CaptionCall phone.
Step 3: Touch the screen anywhere, then drag your finger upward.
Name of the screen
List of contact records
user guide 63
Managing Contacts
Touching and dragging your nger up (or down) the screen will scroll the
image that’s being displayed on the screen. e sample image below shows
the Contacts screen from the previous image after it was scrolled upward.
Step 4: Scroll the screen upward until you’ve seen the whole list.
Position Indicator
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e image below shows the bottom entries in the sample list. You can
scroll the screen up or down to review all of the contact records in the list.
You can touch any name in the list to bring up the contact record for that
person. You can also add new records using the Create Contact button.
Step 5: Touch the Create Contact button to add a new contact.
Create Contact button
Managing Contacts
user guide 65
e Create Contact screen will then appear as shown below. To create the
new contact record, you must enter a rst name and/or a last name in the
First Name and/or Last Name elds on this screen.
Step 6: Touch the First Name field.
First Name field
Managing Contacts
66 CaptionCall
Touching the First Name eld will display an alphabetic keyboard as
shown below. You use the keyboard to type text into the eld.
e sequence of steps that continues on the next page describes how to
make all of the entries that are required to create a new contact record.
On-screen keyboard
with uppercase letters
First Name field
Use the Shift Key
Remember to use the Shift key to
change from uppercase and lowercase
as you enter letters in the fields.
Managing Contacts
user guide 67
As an example, we’ll see how to create a new contact record and then we’ll
see the results of adding the new contact. e name that we’ll use for our
example is “Roman Dandridge.” You can use this ctitious name for your
practice, or you can create a contact for someone that you actually know.
Step 7: Use the keyboard to type a name in the First Name field.
Step 8: Touch the OK button to save the name that you entered.
You will then be back at the Create Contact screen.
Step 9: Touch the Last Name field.
Step 10: Use the keyboard to enter a name in the Last Name field.
Step 11: Touch the OK button to save the name that you entered.
You will then be back at the Create Contact screen. You can now add or
change the phone number(s) stored for this contact.
Step 12: Touch the first phone number field on the Create Contact screen,
then enter a number.
It’s Easy to Fix Mistakes...
If you type in the wrong letter(s) or
number(s) when entering a contact,
simply tap your finger to the right of the
mistake, press the delete button as
needed, then type in the correct letter(s)
or number(s). You can also add
additional letters or numbers without
deleting anything if needed.
Managing Contacts
68 CaptionCall
Touching a number eld will display the numeric keyboard. You use this
keyboard to type numbers into the eld. You do not have to enter dashes
or parentheses because they will be entered for you.
Step 13: Touch the OK button to save the number.
Numeric keyboard
Two Numeric Keyboards
You can switch between the numeric
keyboard and the special character
keyboard by touching this button. You
can then add special dialing characters
(such as # and *) if needed.
Managing Contacts
user guide 69
You will now be back at the Create Contact screen as shown in the image
below. e rst name, last name, and the phone number you entered are
now shown on the screen. Our example name was “Roman Dandridge.”
You can now use the Phone Number Type button to identify the type of
phone number you entered for this contact (mobile, work, or home).
Step 14: Touch the Phone Number Type button.
Phone Number Type button
Managing Contacts
70 CaptionCall
As shown in the image below, you’ll then see a pop-up menu showing the
three types of phone numbers. You can choose Mobile, Work , or Home as
the type. For this example, we’ll specify it as a Home number.
Step 15: Select the “Home” phone number type by touching its name in
the pop-up menu.
Pop-up menu
Managing Contacts
user guide 71
As shown in the image below, the icon in the middle of the Phone
Number Type button now shows the Home number icon.
You can now scroll the screen upward to expose the other phone number
elds so that you can enter up to two more numbers for this contact. You
can also choose to make this contact one of your “Favorite” contacts.
Step 16: Scroll the screen up, then touch the Favorite check box.
Home number icon
Managing Contacts
72 CaptionCall
As shown in the image below, the Favorite check box has been checked to
mark this contact as a “Favorite” contact.
Identifying contacts as favorites gives you the option to display a list of
your favorites instead of having to see a list of all your contacts at once.
is feature can be very helpful if you have a lot of contacts.
Step 17: Scroll the screen down, then touch the Save button.
Favorite check box
A “Work” number
was entered for this
example contact
Managing Contacts
user guide 73
You’ll then be back at the Contacts screen. Scroll the screen to see the new
contact you entered. Notice the Favorite icon in the image below that is
located to the right side of the new contact, “Roman Dandridge.”
Also notice the Favorites button, which is used to display on the screen the
list of contacts you’ve marked as your favorites.
Step 18: Touch the Favorites button.
Favorite icon
Favorites button
Managing Contacts
74 CaptionCall
As shown in the image below, the list on the Contacts screen will have
changed to show only those contacts you’ve marked as your favorites.
is completes the steps for creating a new contact record and for marking
the contact as a favorite.
…so only your
Favorite contacts
are shown in the list
Favorites button has
turned green…
Toggling the Contacts List
You can “toggle” between the entire
Contacts list and the Favorites list by
touching the Favorites button again.
Managing Contacts
user guide 75
Captioning Voicemail Messages
Captioning Voicemail Messages
You can choose to default your Voicemail Captioning button to either
Voicemail (provided through your phone service provider) or Answering
Machine (messages recorded on a separate machine). To select a default,
see the Voicemail area of the Settings section of this user guide.
To caption voicemail messages, follow these steps:
76 CaptionCall
Captioning Voicemail Messages
Step 1: Look for the Voicemail Captioning button on any screen.
e Voicemail Captioning button has a small envelope icon.
Step 2: Touch the Voicemail Captioning button.
Voicemail Captioning button
user guide 77
Captioning Voicemail Messages
Touching the Voicemail Captioning button will display the Message
Captioning menu. e very rst time you open this menu, the top button
will look like the image below.
Step 3: Touch the Voicemail Settings button.
Voicemail Settings button
More About Voicemail Settings
The Voicemail Settings screen can
also be accessed from the Settings
screen.
78 CaptionCall
e Voicemail Settings screen will then appear as shown below. You must
enter the number that you would normally dial to access your voicemail
service in the Number eld.
Step 4: Touch the Number field, then enter the access number.
Number field
About Your Access Number
If you don’t know your voicemail
access number, just call your phone
service provider and ask for it. Most
providers now use short codes such
as “*98” to let you quickly access your
voicemail whenever you call in from
your home telephone line.
Captioning Voicemail Messages
user guide 79
Touching the Number eld will display the numeric keyboard. You use the
keyboard to type the access number into the eld. You do not need to enter
dashes or parentheses because they will be entered for you.
As an example, your voicemail service might use *98 as its access number.
Step 5: Touch the Save button to save the number.
Number field
Captioning Voicemail Messages
80 CaptionCall
You will now be back at the Voicemail Settings screen as shown below. e
number you entered will be shown in the Number eld. e phone will
automatically dial this number whenever you access your voicemail service
using the Caption Voicemail button.
Step 6: Touch the Save button to save the number.
Number field
Captioning Voicemail Messages
user guide 81
You will now be back at the Message Captioning menu as shown below.
Notice that the top button now reads “Caption Voicemail.” You will use
this button to call your voicemail service. You will then see captioning for
your voicemail messages appear on the CaptionCall phone’s display.
Step 7: Touch the Caption Voicemail button.
Caption Voicemail button
More About Voicemail Settings
You can return to the Voicemail Settings
screen from the Settings screen.
Captioning Voicemail Messages
82 CaptionCall
After touching the Caption Voicemail button, the phone will prompt you
to pick up the handset. When you do so, the phone will dial the stored
voicemail access number and start captioning as shown below.
Step 8: Proceed with your call to get your voice messages. Use the
phone’s keypad to enter a password or answer prompts.
Step 9: When you have finished accessing your voicemail, hang up.
Voicemail captions
Listen for Prompts
Your voicemail service might prompt
you before the captioning begins. In
this case, you will have to listen for
the prompts made by the voicemail
system. If you can’t hear the
prompts, wait for the voicemail
system to prompt you again after the
captioning begins.
Save Conversation button
Captioning Voicemail Messages
user guide 83
To caption answering machine messages, follow these steps:
Start at the Message Captioning menu as shown below. You can use the
bottom button to use the CaptionCall service while you manually play
back the messages stored on your home answering machine.
Step 1: Touch the Caption Answering Machine button.
Caption Answering Machine button
Captioning Voicemail Messages
84 CaptionCall
After touching the Caption Answering Machine button, the phone will
prompt you to pick up the handset, then start captioning as shown below.
Step 2: When captioning begins, hold the phone’s handset microphone
next to the speaker on your answering machine.
Step 3: Use the controls on the answering machine to play back your
messages. View the captioning on the display screen.
Save Conversation button
Captioning Voicemail Messages
user guide 85
Captioning Voicemail Messages
As shown in the sample image below, the phone will show captioning on
the display screen for your answering machine messages as you play them.
Step 4: When finished playing back your messages, hang up.
Text of message that is
being played back
86 CaptionCall
Saving Conversations
When captioning is active, you will see the Save Conversation button on
the left side of the screen as shown below. You can touch the button to save
the captions for this conversation, then view them later as needed.
You can also save the captions from answering machine and voicemail
messages.
Save Conversation button
Saving Conversations
user guide 87
To save the captions of a conversation, follow these steps:
Step 1: Touch the Save Conversation button.
e button will then turn green as shown below. e phone will
automatically save the captioned conversation when captioning ends.
Step 2: Finish your conversation as you normally would.
Save Conversation button
selected (green)
Saving Conversations
88 CaptionCall
Saving Conversations
After you save a captioned conversation, that conversation will appear on
the Saved Calls screen. Every conversation that you have saved will appear
in a list on that screen as shown below.
You can view the captions of your saved conversations whenever you want
as explained in the next section.
Saved Conversations
user guide 89
Viewing Saved Conversations
Viewing Saved Conversations
After you save a conversation as explained in the previous section, you can
view the captions for that conversation at any time as needed.
To view the captions for a saved conversation, follow these steps:
Step 1: Touch the Saved Calls button on the Main Menu.
Saved Calls button
90 CaptionCall
e Saved Calls screen will then appear as shown below.
Each saved conversation is identied with either a name (for saved
contacts) or a telephone number, along with the date of the call. “Blocked”
or “Unknown” will appear instead of a telephone number if the Caller ID
information was unavailable for a call. Captioned voicemail and answering
machine messages that you have saved will be identied as “Answering
Machine” or “Voicemail” respectively.
Viewing Saved Conversations
user guide 91
Step 2: Touch the conversation that you want to view.
e captions for the selected conversation will then appear as shown
below. For this example, we selected the answering machine message.
Step 3: Slide your finger up and down the screen to view captions.
e Position Indicator will move as you scroll up and down the screen to
indicate which part of the saved conversation you are currently viewing.
Saved captions
Position Indicator
Viewing Saved Conversations
92 CaptionCall
Viewing Saved Conversations
Step 4: Read the captioned conversation.
When you are nished viewing the conversation, you can:
• Touch the Back button to keep this conversation and return to the
Saved Calls screen.
• Touch the Delete button to delete this conversation.
Back button
Delete button
user guide 93
Editing Saved Conversations List
Editing the Saved Conversations List
To delete multiple entries in the Saved Conversations list at the same time,
follow these steps:
Step 1: Touch the edit button on the left of the Saved Conversations list.
Edit button
94 CaptionCall
Editing Saved Conversations List
Step 2: Select which conversations you want to delete. You can also
choose to select or deselect all conversations using the buttons above
the list.
Step 3: When you are finished selecting, touch the delete button to delete
the selected conversations.
Delete button
user guide 95
adjusting your phone
96 CaptionCall
Settings Overview
Settings Overview
To change the settings of the CaptionCall phone, follow these steps:
Step 1: Press the Menu button located below the display screen.
Pressing the Menu button will display the Menu screen shown below.
Step 2: Touch the Settings button.
Settings button
user guide 97
Settings Overview
e Settings screen will then appear as shown in the image below. e
Settings screen contains a scrollable list of buttons.
Notice the Wireless Signal icon near the clock. When you see this icon,
the phone is connected to a wireless network. e strength of the wireless
signal is indicated by the number of white bars (i.e., more is better).
Step 3: Scroll the screen upward until you’ve seen all the buttons.
Settings buttons
Name of screen
Wireless Signal icon
98 CaptionCall
Settings Overview
e image below shows the rest of the buttons on the Settings screen.
What to Do Next
To adjust the phone’s settings, touch the button for the settings you want
to change. e remainder of this section provides a complete reference to
each of the buttons on the Settings screen. Please read this entire section
before making any changes to your phone’s settings.
Take Care Before Making Changes
You can experiment with changing some
of the settings (e.g., Display, Ringer, and
Time Zone) without causing problems.
Before making any changes to the
Amplification, Network, and/or Voicemail
settings, please study the descriptions
given in this section carefully.
If you need help with any of these
settings, please call us. See Page 4 for
the Support telephone number.
user guide 99
Display Settings
Display Settings
Touching the Display button on the Settings screen will display the Display
Settings screen as shown in the image below.
Descriptions of the available settings on the Display Settings screen are
given on the next page.
Setting options
Name of screen
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Display Settings
Description of Display Settings
e Display Settings screen lets you select display settings that match your
personal preferences.
Adjustable display settings include Contact Sort Order, Text Size,
and Brightness.
Contact Sort Order
e Contact Sort Order setting lets you specify the alphabetical order
in which your contacts are displayed in your Contacts list.
How to Use
1. Touch the Contact Sort Order drop-down list to display the sort
order options.
2. Touch the First, Last option to display contacts in ascending order
by their rst names. Touch the Last, First option to display contacts
in order by their last names.
3. Touch the Save button to save the selected contact sort order.
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