Canon VK-16 V2.0, VK-64 V2.0 User Manual

Network Camera Recording and Monitoring System

Network Video Recorder

VK-64/VK-16

Administrator's Manual

Ve r. 1.3Ve r. 2.0

Introduction

Tip

Thank you for purchasing Network Video Recorder VK-64 v2.0 (hereafter referred to as “VK-64”). VK-64 is a network video recording and monitoring system and consists of the Storage Server and Viewer. Please read this manual prior to operation. This manual also explains how to use the Network Video Recorder VK-16 v2.0 (hereafter referred to as “VK-16”), VK-Lite v2.0 (hereafter referred to as “VK-Lite”), and Viewer-Only use. See P. 18 for the difference between the VK-64 and VK-16. See P. 41 for the difference between VK64/VK-16 and VK-Lite. See P. 161 for the functions not available in the Viewer Only mode.

*VK-16 and VK-Lite have the same functionality as VK-64 outlined in this manual, unless explicitly

indicated otherwise.

Request to Customers

(1) Canon owns the copyright of this manual. The unauthorized transfer of all or any part of the

contents of this Manual is forbidden. (2) The contents of this manual are subject to change without any notice. (3) All possible measures have been taken to ensure that the contents of this manual are

accurate. If you find any errors, omissions or other faults, please contact your vendor. (4) Irrespective of items (2) and (3) above, Canon cannot bear responsibility for any effects

resulting from operation. (5) When procedures that involve using the control panel are described in this manual, the

operations are described as shown in Windows Vista Basic.

Request to Customers (Indemnity)

Malfunction and failure of the software, or other factors may cause problems, such as recording failure, recorded data corruption or loss. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

Support Information

For various types of information relating to support, including updated product software (patch installer), User’s Manual, operating environment, etc., please refer to Canon Web site.

Videos, images or sounds recorded with your camera may not be utilized or published, without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

Trademark Notice

 Canon and the Canon logo are registered trademarks of Canon Inc.  Microsoft Windows is a trademark of Microsoft Corporation in the United States and other countries.  Windows is legally recognized as Microsoft Windows Operating System.  QuickTime is a trademark of Apple Computer Inc.  Apache is a trademark of the Apache Software Foundation.  Pentium is a trademark of Intel Corporation.  All other company or product names used in this manual are trademarks or registered trademarks of

their respective holders.

Icons Used in this Manual

Important information that must be observed or actions that are prohibited during an operation. These notes must be read to prevent

Not

possible faults or errors during operation. Supplementary information or a reference to an operation. Users are

recommeded to read these memos.

Storage Server includes software developed by the Apache Software Foundation (www.apache.org). Apache software is protected by the copyright

APACHE_LICENSE in the LICENSE folder, in the installation directory.

Introduction

MPEG-4

NOTICE ABOUT THE MPEG-4 VISUAL STANDARD: THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM

“This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.”

Third Party's Software

This product contains third party's software modules. For the license conditions, please refer to the LICENSE folder on the supplied CD-ROM.

Software License License Agreement

Apache Apache Software License, Version 2.0 Apache

FastCGI Open Market License FastCGI

Expat MIT License Expat

Purpose of This Manual

This manual is written for the System Administrator installng and operating the VK-64/VK16 system.

It explains the functions of VK-64/VK-16 and introduces more appropriate system deployment methods. Use this manual as a reference when making a backup of data or troubleshooting a problem.

Contents

Introduction

Purpose of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

About Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Before Starting Operations <Important> . . . . . . . . . . . . . . . . .12

Chapter 1 System Overview

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Preparation Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .18

VK-64/VK-16 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Communication Mechanism of VK-64/VK-16 . . . . . . . . . . . . . .20

Typical System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Supported Camera Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

System Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Storage Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Notes on Operating Environment . . . . . . . . . . . . . . . . . . . . . . .24

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

System Design Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

System Configuration example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

When using multiple Storage Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

When using Viewer alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Server Sizing Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Approximate Video Data Volume per Second . . . . . . . . . . . . . . . . . . . . . . . .31

Required Hard Disk Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Sensor Event Recording and Motion Detection Recording Concept . . . . . .35

Storage Server Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Notes on Viewer Sizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Network Bandwidth Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

VK-Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Specification Comparison of VK-64/VK-16 and VK-Lite . . . . . . .41

Chapter 2 Installation

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Start up the Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Upgrade from Version 1.0, 1.1, 1.2, 1.3 and 1.4 . . . . . . . . . . . . . . . . . . . . . .47

Preparation and Precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Chapter 3 Storage Server Configuration Reference

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Contents

Storage Server Configuration Dialog . . . . . . . . . . . . . . . . . . . .51

How to Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Screen Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Set the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

How to Display the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

How to set the Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Logon As Service Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Disk Space Management <Important> . . . . . . . . . . . . . . . . . . .64

Disk Space Management Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Handling at Each Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Low Disk Space Warning Level Calculation Method . . . . . . . . . . . . . . . . . . .66

Threshold Level Calculation Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Limit Level Calculation Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Calculation Example for Each Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Set Events Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

How to Display the Events Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

How to Set the Events Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Set the Event Notification Tab . . . . . . . . . . . . . . . . . . . . . . . . .70

How to Display the Event Notification Tab . . . . . . . . . . . . . . . . . . . . . . . . . .70

How to Set the Event Notification Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Set User Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

How to Display the User Management Tab . . . . . . . . . . . . . . . . . . . . . . . . .72

Administrator and Operator Status User . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

How to Set the User Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Change User to Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Delete a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Request User Authentication at Tool Startup . . . . . . . . . . . . . . . . . . . . . . . .74

Chapter 4 Register Camera Server and Set Recording Schedule

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Launch VK Viewer and Display the Configuration and

Preferences Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

How to Launch VK-64/VK-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

How to Start VK-Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Launch by Connecting to the Localhost . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Launch Storage Server by Specifying the IP address . . . . . . . . . . . . . . . . . .79

Access to the Configuration and Preferences screen . . . . . . . . . . . . . . . . . .81

Storage and Camera Server Summary windows . . . . . . . . . .82

Display the Storage and Camera Server Summary Windows . . . . . . . . . . .82

Storage Servers and Locations/Zones options . . . . . . . . . . . . . . . . . . . . . . .83

Other Functions in Both Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Location and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Add a Location and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Edit a Location and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Delete a Location and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Contents

Add Storage Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Display Storage and Camera Server Summary Windows . . . . . . . . . . . . . .88

Add Storage Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Edit Storage Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Delete Storage Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Edit Camera Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Delete Camera Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Overview of Recording Schedules Setting . . . . . . . . . . . . . .104

Recording Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Set Normal Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Create Normal Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Change Camera Server Settings . . . . . . . . . . . . . . . . . . . . . .119

Batch-Setting Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Set Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Set Motion Detection Recording . . . . . . . . . . . . . . . . . . . . . . .124

Set Motion Detection Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . .124

Edit Motion Detection Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . .124

Set Sensor Event Recording . . . . . . . . . . . . . . . . . . . . . . . . . .131

Set Sensor Event Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Edit Sensor Event Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Set Preset Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Set Preset Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Set a Special Day Schedule . . . . . . . . . . . . . . . . . . . . . . . . . .142

Special Day Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Add, Edit and Delete a Schedule Type . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Add and Delete a Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Display Recording Setting Summary . . . . . . . . . . . . . . . . . . .148

Check Summary Information of a Recording Schedule . . . . . . . . . . . . . . .148

Check Summary Information of Storage Server . . . . . . . . . . . . . . . . . . . .150

Chapter 5 Viewer Reference

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Viewer Operation Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Start the Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

How to Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Launch by Connecting to the localhost . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Launch Storage Server by Specifying the IP address . . . . . . . . . . . . . . . . .160

Launch without Storage Server (Viewer Only Mode) . . . . . . . . . . . . . . . . .161

Functions not Available in Viewer Only Mode . . . . . . . . . . . . . . . . . . . . . . .161

Viewer Start-up Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Viewer Start-up Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Menu Bar of Viewer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Function of Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Contents

Viewer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Viewer Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Set the Tab for Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Set whether to select the Master Storage Server

when the Viewer starts up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Set layout of the Viewer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Set Event Popups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Set Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Set the Tab for Guest User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Set the Frame Rate during live viewing . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Audio Transmission Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Focus Operation Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Proxy Server Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Superimpose the Date and Time on Still Frames . . . . . . . . . . . . . . . . . . . .171

Save Viewer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Arrange and Save Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Manage Video Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Layout menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Organize Layouts and Layout Sequences . . . . . . . . . . . . . . . . . . . . . . . . .174

Save a Layout or Layout Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Arrange Layout Sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Layout Grids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Alignment Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Custom Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Hide and Show Task Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Basic Video Window Functions . . . . . . . . . . . . . . . . . . . . . . .186

Select Cameras for Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Camera Selection Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Camera Thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Locations and the Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Basic Video Window Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Create, scale and move Video Windows . . . . . . . . . . . . . . . . . . . . . . . . . .188

Arrange Video Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Select Multiple Video Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Video Window States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Video Window Properties: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Video Window states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Pan, Tilt and Zoom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

Other Video Window Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Change the Video Window size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Change the Received Video size (VB-C60, VB-C50i/VB-C50iR,

VB-C50FSi, VB-C50Fi only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Enable Exposure Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

Other Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Viewer Shade Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Audio Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Use Timeline and View Events . . . . . . . . . . . . . . . . . . . . . . . .204

Timeline Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Monitor Live Video in relation to the Timeline . . . . . . . . . . . . . . . . . . . . . . .205

Use the Timeline to play and extract video . . . . . . . . . . . . . . . . . . . . . . . . .206

One-minute a manual recording (Record Now) . . . . . . . . . . . . . . . . . . . . .208

Shoot a Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

Daylight Savings Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Extract video to save to a file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

View and Search Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Live Events Log list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Display the Live Event Log List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Overview of Alert Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Search Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Select Criteria for Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

View retrieved recorded video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Popup Video upon Event Occuring . . . . . . . . . . . . . . . . . . . . . . . .217

Chapter 6 Operation and Management

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Health Check for Storage Server . . . . . . . . . . . . . . . . . . . . . .221

VK Events (Timeline for VK Viewer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Number of Frames Queued for Processing . . . . . . . . . . . . . . . . . . . . . . . . .222

Operation Guideline for Recording and Viewing . . . . . . . . .223

Live-View Frame Rate Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Recording Frame Rate Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Operational Guideline for Sensor Event Recording . . . . . . .225

Proper Operation of Sensor Event Recording (Optimization of Sensor

Arrangement and Sensitivity) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Optimization of Motion Detection Recording (Index) . . . . . .226

Contents

Chapter 7 Backup Scheme

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

Backup Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

Backup Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

Restore Server for Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

Files to Make a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231

Storage Location of Video Data, Audio Data, and Event Data . . . . . . . . . .231

Backup for Data Protection . . . . . . . . . . . . . . . . . . . . . . . . . . .234

About Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Backup for Archiving (Long-Term Storage of Data) . . . . . . .235

Backup Procedure for Video Data and Event Data . . . . . . . .236

Restoration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Restore Data from Backup for Data Protection . . . . . . . . . . . . . . . . . . . . . .237

Restore Data from Backup for Data Archiving . . . . . . . . . . . . . . . . . . . . . .238

Contents

Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Configuration 1: Backup for Data Protection 1 . . . . . . . . . . . . . . . . . . . . . .240

Configuration 2: Backup for Data Protection 2 . . . . . . . . . . . . . . . . . . . . . .240

Configuration 3: Backup for Data Archiving . . . . . . . . . . . . . . . . . . . . . . . .241

Configuration 4: Backup from Multiple Storage Servers (Backup for Data

Protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Chapter 8 System Maintenance

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

Upgrade VK-64/VK-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Reinstall VK-64/VK-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

When You Have the Released Version . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

When You Do Not Have the Released Version 2.0 . . . . . . . . . . . . . . . . . . .247

Procedure for Restoring Previous Version . . . . . . . . . . . . . .248

Required Media and Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Camera Server Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . .249

Procedure for Updating Camera Firmware . . . . . . . . . . . . . . . . . . . . . . . . .249

Chapter 9 Troubleshooting

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Troubleshooting for Recording . . . . . . . . . . . . . . . . . . . . . . . .253

VK Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Viewing Screen and Video Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Extract Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Scheduling and Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Upgrade Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Operation Messages and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . .260

VK-64/VK-16 Recording Engine Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Access Engine Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

VK-64/VK-16 Viewer Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Log Storage Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

A List of Error Codes in Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

VK Event Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Appendix

Camera Server Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Lifetime of Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

RAID Reconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

How To Check Software Version . . . . . . . . . . . . . . . . . . . . . . .295

Storage Server Configuration tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

VK Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Functional Limitations on MPEG-4 . . . . . . . . . . . . . . . . . . . . .296

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

About Manuals

VK-64/VK-16 comes with three manuals including this document.

 Setup Guide

A manual that introduces this software.

Be sure to read this manual when using the software for the first time.

 Viewer Operation Guide

A simplified manual for the VK Viewer.

Be sure to read the Administrator’s Manual for details.

 Administrator’s Manual (this manual - pdf file)

This manual is intended for the System Administrator to install and operating this

software.

Be sure to read this manual to ensure proper system operation.

Before Starting Operations <Important>

It is recommended that you perform tests under actual conditions before starting operations.

 This recording software may not operate as your settings in recording or

displaying live video, depending on the capabilities of your PC and the network environment.

 When load on your computer CPU and hard disk is high, the specified frame

rate may not be available, or the video recording may be interrupted or the Viewer operation may take longer. Also, when available disk space is low, the disk load may increase and the video recording may be interrupted.

 The performance of storage servers and viewers may be negatively affected

on the PC, where anti-virus software or firewall is running.

 When using a proxy server (→P. 57, P. 79)

If you use a proxy server, recording frame rate may not be achieved as specified or live video monitoring may be interrupted. Also, communication between the Storage Server and Viewer may occasionally be disconnected.

 If you are operating using IPSec, the recording and display performance

may be degraded.

 Refer to “Notes on Operating Environment” (→P. 24~27) for information on

OS you use.

 When recording to a NAS server, it is recommended to separate the

communication networks for the camera and NAS.

 Use recommended NAS servers with Windows Storage Server 2003 or

Windows Storage Server 2003 R2.

 Although the audio function of the VB-C60, VB-C300, VB-C50i, VB-C50iR,

and VB-C50FSi can also be used, take note of the following warnings.

• The VK Viewer supports audio transmission and reception.

• Audio data can be recorded. However, audio data cannot be recorded individually, and must be recorded together with video data.

• Only when playing video, the recorded video (JPEG the recorded audio. However, the audio and images may not synchronize depending on the environment (→P.114).

• The audio stream may be interrupted due to the performance of your PC and the network environment.

• The audio function is not available via a proxy server.

• Audio may be interrupted on the PC where anti-virus software is running.

 The software may not be able to record video, if you use it under the

condition where the IP address of storage servers or camera servers are occasionally changed. So, please be sure to use fixed IP addresses.

) is synchronized with

Chapter 1

System Overview

Chapter Overview

This chapter provides preliminary information you should know before using the VK-64/VK16 and explains the operating environment and basic concept you need to understand to design your system.

Preparation Flow

●

Explains the flow from setting up the VK-64/VK-16 to starting the operation.

System Operation Overview

●

Explains the system operating environment such as the number of Camera Servers available for the Storage Server, product types, and the number of licenses for each product.

Communication Mechanism of VK-64/VK-16

●

Explains the communication mechanism of the VK-64/VK-16 with, using a typical system configuration.

Operating Environment

●

Explains operating environment of the VK-64/VK-16 and points of notice regarding the OS environment.

Notes on Operating Environment

●

Explains about each version of Windows OS.

System Design Concept

●

Explains the concept and points of notice when you design the system.

VK-Lite

●

Explains about functional limitations and the specification comparison between VK-Lite and VK-64/VK-16.

System Overview

Preparation Flow

The following explains the flow from setting up the VK-64/VK-16 to starting the operation.

Set up Camera Servers

The first step is to set up your Camera Servers. Refer to your Camera Server manuals for connection in detail.

Camera Servers (➝ P. 22)

VB-C300

Install Storage Server and Viewer

The Storage Server and Viewer can be installed on one PC. The Viewer can be installed on other computers on the network, and it will access recorded video from the Storage Server through the network. Server setting, event notification to users and user privilege configuration can be set via Storage Server Configuration dialog.

VB-C60

Create and save Viewer Layout

Monitoring live video and playing back recorded events can be done by the Viewer application. And also you can customize the Viewing Area and save Layouts.

Recorded video from Storage Server

Preparation Flow

System Overview

Live video from

Camera Servers

Configure Recording Settings

System Operation Overview

VK-64/VK-16 Overview

Network Video Recorder

●

Network Video Recorder is software for viewing video, recording video and audio, and playing back video from multiple network cameras (hereafter referred to as “Camera Servers”). This supports viewing and recording JPEG and MPEG-4 video, bidirectional audio communication, and recording audio.

Composition of Network Video Recorder

●

Network Video Recorder consists of two software component: a Storage Server and a Viewer.

The Storage Server can record video from multiple Camera Servers, and can also record event information from motion detection and external device inputs. The Viewers can show the live video from multiple Camera Servers, and playback video recordings saved on a Storage Server.

Product Type

●

Number of Camera Servers Used

Product Name Storage Server Viewer Network Video Recorder VK-64 v2.0 1 license 1 license Network Video Recorder VK-16 v2.0 1 license 1 license Network Video Recorder VK-64 v2.0 Viewer - 1 license Network Video Recorder VK-64 v2.0 5 Viewers - 5 licenses

Network Video Recorder VK-64

●

Network Video Recorder VK-64 (hereafter referred to as “VK-64”) can register and use up to a maximum of 64 Camera Servers.

Network Video Recorder VK-16

●

Network Video Recorder VK-16 (hereafter referred to as “VK-16”) has the same basic functionality as VK-64, but is only able to register up to 16 Camera Servers. A comparison between VK-64 and VK-16 is as follows.

Type Storage Server Viewer VK-64 Maximum number of registered Camera Servers: 64 units

Same

VK-16

* The Viewer for VK-64 and VK-16 is the same.

Maximum number of registered Camera Servers: 16 units All other functions are the same as the VK-64

System Operation Overview

VK-64 Viewer (Using the Viewer Only)

●

If you want to use additional Viewers, purchase the required number of viewer license. If you do not need to record video, the Viewer can be used in a standalone configuration. You can perform live viewing and camera control of up to 64 units (cannot use functions such as recording and playback, display event information from motion detection and external device inputs, or still frames).

Upgrading from a Previous Version

●

To upgrade from an older version (v1.1, v1.2, v1.3, or v1.4) to v2.0, download the free patch install from our website. License keys from older versions can also be valid in v2.0.

Network Video Recorder VK-Lite

●

The Network Video Recorder VK-Lite (hereafter referred to as “VK-Lite”) which is bundled with the VB-C60 is a simplified version of VK-64/VK-16. VK-Lite can display video, record video and audio, and playback for up to 4 Camera Servers.

System Overview

Communication Mechanism of VK-64/VK-16

The following explains the communication mechanism of the VK-64/VK-16, with using a typical system configuration.

Typical System Configuration

VK-64/VK-16 provides video viewing and recording from Camera Servers via an IP network such as a LAN. Since VK-64/VK-16 makes use of IP networks, cameras can be installed easily. And also addition of new camera or change of camera location can be done flexibly.

VC-C50i VC-C50iR VB150

Live

VB-C50FSi

VB-C60

VB-C300

VB-C50i

Live

VB-C50iR

Monitor

View live and recorded video

Viewer

Operator Capabilities:

Playback

 Viewing Live Video  Viewing Events  Viewing recorded video

Live

Playback

Live

Monitor

Communication Mechanism of VK-64/VK-16

Record

Playback

Receive and record video. Play back recorded video by Viewer.

■ Application Types and Functions

Application Function

Storage Server

Viewer

Record video to the Storage Server #1

Server Administrator Capabilities:

 Configuring Storage Server  Configuring Event Notification  Configuring Users

Display live and recorded video

Viewer Administrator Capabilities:

 Configure recording settings  Configure event alerts  Viewing Live Video  Viewing Events  Viewing recorded video  Configuring Camera Servers  Configuring Storage Server

Save logs information of such as video, audio, and events.

User can view recorded information, monitor live-video and check and search events from recording server. Administrator can configure the strage server setting.

System Overview

Playback

Record Monitor

Record video to the Storage Server #2

Storage Server

Operating Environment

Supported Camera Servers

The table below shows the Camera Servers supported by VK-64/VK-16.

This information is as of September 2008. For the latest information, please access to Canon Web site.

Camera Server Firmware Versions

VB-C60 Ver. 1.0 0

VB-C300

VB-C50iRVB-C50i

VB-C50FSi Ver. 1.0 Rev. 77 or later

VB-C10RVB-C10

VB150 Ver. 1.1 Rev. 42 or later

 If using VB150 with multiple cameras, there are restrictions on

Not

frame rate.

Refer to your VB150 User’s Manual for details (➝ P. 36).

 This version of the Storage Server and Viewer do not support

IPv6. Operate VB-C60 using IPv4.

 The VB-C10, VB-C10R, and VB150 are not supported by VK-

Lite.

Ver. 1.0 Rev. 02 or later Ver. 1.1 Rev. 0 or later

Ver. 1.2 Rev. 77 or later

Ver. 1.0 Rev. 27 or later

Firmware Upgrade

The latest firmware information can be found on Canon Web site.

System Environment

Operating Environment

This information is as of September 2008. For the latest information, please access to Canon Web site.

Viewer

Minimum Configuration

CPU Pentium 4 2.2GHz or faster (

Windows XP Professional (SP2, SP3)

Operating System

Memory 1GB or more Hard Disk 2GB or more

Display

Sound

* VK-Lite also supports Windows Vista Home Premium. * Only 32-bit Edition of Windows XP and Windows Server 2003 are supported. * 32-bit Edition/64-bit Edition of Windows Vista are supported.

Windows Server 2003 Standard Edition (SP2) Windows Server 2003 R2 Standard Edition (SP2) Windows Vista Business/Enterprise/Ultimate (SP1)

1024 x 768 or higher resolution for the effective display area Color display of 16 bits or more A high performance video card is recommended. In case of using PCI video

cards, display performance may be reduced. Audio playback support is necessary for event notification alert sounds (➝ P. 168).

Pentium4 3.4GHz or

higher

when using MPEG-4

)

System Overview

Storage Server

Minimum Configuration

CPU Pentium 4 2.2GHz or faster (

Windows XP Professional (SP2, SP3)

Operating System

Memory

Hard Disk 20GB HDD or more, SCSI or IDE, NTFS formatted

* The requirements for Storage Server will vary due to the operating environment (number of Camera

Servers, setting of recording frame rate etc.). It is also dependent on pre-event recording settings. Please contact dealers that handle Canon products for further information.

* VK-Lite also supports Windows Vista Home Premium. * Only 32-bit Edition of Windows XP and Windows Server 2003 are supported. * 32-bit Edition/64-bit Edition of Windows Vista is supported.

Windows Server 2003 Standard Edition (SP2) Windows Server 2003 R2 Standard Edition (SP2) Windows Vista Business/Enterprise/Ultimate (SP1)

1GB RAM or more For using more than 48 Camera Servers, 1.5GB or more required.

Pentium4 3.4GHz or

higher

when using MPEG-4

)

Notes on Operating Environment

Windows XP

If your Storage Server is installed to the PC on Windows XP SP2 or SP3 and your viewer is installed to another PC, it is necessary to change your Windows firewall settings for Windows XP SP2 or SP3.

* The following setting is not required if you install the Storage Server and Viewer on the

same PC.

After installation of the Storage Server:

1. Click Control Panel from the Windows Start menu to launch the Control Panel.

2. In Control Panel, select Windows Firewall. If Windows Firewall is not shown, select Security Center and then select Windows Firewall.

3. When the Windows Firewall dialog is shown, select the Exception tab and then click Add Port.

4. In the Add a Port dialog, enter a name for the Storage Server, e.g., “VK-64/VK-16 Storage Server”. And then enter the Port number as “80”. Make sure the TCP protocol is selected and click OK.

5. In the Windows Firewall dialog, your additional Storage Server is now listed. Make sure the check box is marked. Click OK to close the dialog.

Setting is now complete.

If more than ten Camera Servers out of all registered ones cannot be connected to Storage Servers, recording operations may take longer.

Windows Server 2003

Notes on Operating Environment

The default setting of security level of Windows Server 2003 Standard Edition (SP2) and Windows Server 2003 R2 Standard Edition (SP2) for the Internet or intranet sites in Internet Explorer is “High”.

Therefore, windows such as the settings window do not function normally unless you first register the site in the contents block dialog box that appears when you access the camera’s top page. Register the site to ensure normal functioning.

1. When you access the Camera Server top page etc. in Internet Explorer, the dialog box shown at right appears.

2. Click Add, and then the dialog box for adding Trusted sites appears.

System Overview

3. Ensure the IP address of your camera server displayed in the Add this Web site to the zone box and then click Add to register the camera as a trusted site.

For more information on registration to the trusted sites, click Learn more about Internet Explorer’s Enhanced Security Configuration in the dialog box shown in

step 1 and refer to the summary provided.

Settings are now complete.

Notes on Operating Environment

Windows Vista

When using VK-64/VK-16 on Windows Vista Business/Enterprise/Ultimate, pay attention to the following restrictions:

Upgrade your PC

●

Please note that before upgrading your PC to Windows Vista, you need to upgrade this software to v2.0, if the version is older than v2.0.

If you upgrade your PC to Windows Vista before upgrading the software to v2.0, you will not able to complete upgrade installation to v2.0. In this case, follow the procedure below.

1. Right click on the Storage Server Configuration icon on the desktop, then choose Properties.

2. Click the Compatibility tab and check the Run this program as an administrator check box.

3. Double click the Storage Server Configuration icon to launch the Storage Server Configuration tool.

4. Click the Stop Storage Server button in the Storage server status.

5. Click the Retry button on the installer wizard for VK version 2.0.

Warning dialog appeared when opening the Storage Server

●

Configuration dialog

If User Account Control is enabled on Windows Vista, the User Account Control dialog will appear when you launch the Storage Server Configuration tool.

Click the Continue button to launch the Storage Server Configuration tool.

Notes on Operating Environment

Storage location of recorded video

●

On Windows Vista, snap shots and video files cannot be saved into the Windows folder or the Program Files folder on the system drive.

Shadow backup

●

You cannot use shadow backup of Windows Vista. So, if once you delete a configuration file of VK-64/VK-16, you cannot restore the file with shadow backup.(➝ P.233)

System Overview

System Design Concept

System Configuration Example

When Viewing and Recording with one PC

●

Record video to the Storage Server

Storage Server

Display live and recorded video

Viewer

VB-C300

Load on PC may increase depending on the number of camera servers and recording schedule. Consider your system configuration referring to “Server Sizing Concept”

(➝ P. 31).

When Viewing and Recording with one Storage Server and

●

Multiple Viewers

Receiving and Recording Video

Storage

Server

Recording Video to the Storage Server

Storage Server

Receiving Video and

Controlling Camera Server

Viewer

 If many Viewers accessing to the same Camera Servers and

Not

Storage Servers simultaneously, it will affect system performance.

 Installation of both Storage Server and Viewer on a single PC

may cause a heavy load on your PC depending on the number of camera servers or recording schedule. If you use VK-64/VK16 with many Camera Servers, install each application on different PCs. Viewing with a low capacity PC may take longer, the specified frame rate may not be achieved, recording frame rate may be lower, or recording may be interrupted (➝P. 31).

Displaying Live and Recorded Video

Viewer

Displaying Live and Recorded Video

Viewer

System Design Concept

When using multiple Storage Servers and Viewers

●

One or more Storage Servers can be used on the same network and Viewer applications can be configured to play video from more than one Storage Server. For each Viewer, Master Storage Server (➝ P. 30) needs to be specified for saving information such as zones and locations of cameras, as well as saving Viewer layouts created by the user.

Receiving and

Receiving video and controlling camera server

Recording Video

Play back recorded video

Viewer

Storage Server

Displying live and recorded events

Viewer

Recording video to the Storage Server #1

Master Storage Server

System Overview

Receiving and Recording video

Not

Displaying playback video from Storage Server 1

Viewer

Plays back

Storage

Server

recorded video

Recording video to the Storage Server #2

Storage Server

 You can operate VK-64/VK-16 with up to ten Storage Servers

using any combination of VK-64 Storage Server and VK-16 Storage Server. Up to 192 Camera Servers can be operated.

 Up to 10 Viewers can be connected to a Storage Server at the

same time.

 If the Storage Server and/or Viewer are installed on multiple

PCs, you need to purchase the necessary license separately (➝P. 18).

 You can not use multiple Storage Servers with VK-Lite.

Multiple Storage Server can be added to one network. Viewers can receive video for playback from more than one Storage Server.

Storage Server

Recording video to the Storage Server #3

Storage Server

Displaying playback video from Storage Server #2 and #3

System Design Concept

When using multiple Storage Servers

If multiple Storage Servers are being used, you should specify the Master Storage Server. A typical multiple Storage Server arrangement is shown below.

Storage Server #2

Master Storage Server

Play back Video to Viewer

Viewer

Load Camera Server information Load Zones and Locations Load Viewer Layouts

Save Camera Server information Save Zones and Locations Save Viewer Layouts

Play back Video to Viewer

Storage Server #3

A master storage server is a server, which viewers connect to in the first place. Master storage servers store information about camera servers, locations, zones and viewer layouts, which range over multiple storage servers. Viewers extract those information from a master storage server.

 All of the Viewers within a system should use the same

Not

Storage Server as the Master Storage Server. This makes it possible to use the same Zones, Locations, and Viewer Layouts in all of the Viewers.

 Ensure if the Storage Server and Viewer installed to the PC is

operated with correct daytime setting regularly. We recommend that you use NTP function to set the time for Storage Server automatically.

 Adjusting the time of Storage Server during recording may

cause problems to the recording video.

 When multiple Storage Servers are operated, if the Storage

Servers other than the Master Storage Server are stopped, it takes time to display the Configuration and Preferences screen (approximately up to 30 seconds).

When using Viewer alone

The Viewer can be used by itself without connecting to the Storage Server. Although there are some restrictions on functions such as recording and Event Search, Viewer-Only mode allows to view live videos.

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