Canon TS3300 User Manual

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TS3300 series

Online Manual

English

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Contents

Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing Photos from a Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Default Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Detect Same Printer Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connects to Another Computer via LAN/Changes from USB to LAN Connection. . . . . . . . . . . . . . . . . . 46

Printing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Reconfiguration Method of Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

IJ Network Device Setup Utility (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

IJ Network Device Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Starting Up IJ Network Device Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Diagnosing and Repairing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

List of Models Which Does Not Support Diagnosis and Repair Function. . . . . . . . . . . . . . . . . . . . . . . . 56

Handling Paper, Originals, FINE Cartridges, etc.. . . . . . . . . . . . . . . . . . . . . . . . 57

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Loading Plain Paper / Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Loading Originals on Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Supported Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Checking the Ink Status with the Ink Lamps on the Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Ink Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Deep Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Performing Maintenance Functions from Your Computer (macOS). . . . . . . . . . . . . . . . . . 86

Opening Remote UI for Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Cleaning the Print Heads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Adjusting Print Head Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Checking Ink Status from Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Cleaning Paper Feed Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Cleaning Inside the Printer (Bottom Plate Cleaning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Legal Restrictions on Scanning/Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Printer Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

When Repairing, Lending, or Disposing of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

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Checking that Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Unplugging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Indication of LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Changing Printer Settings from Your Computer (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Quiet setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Initializing Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Switching/Disabling Wireless Connection Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Printing from Application Software (macOS AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Adding Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

How to Open Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Displaying the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Removing Printer That Is No Longer Required from List of Printers. . . . . . . . . . . . . . . . . . . . . . . 165

Printing Using Canon Application Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Printing/Scanning with Wireless Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

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Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Making Copies on Plain Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Copying on Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Scanning from Computer (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Scanning According to Item Type or Purpose (IJ Scan Utility Lite). . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

IJ Scan Utility Lite Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Scanning Easily (Auto Scan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Scanning Documents and Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Cannot Find Printer on Check Printer Settings Screen During Setup (Windows). . . . . . . . . . . . . 198

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Power Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

PC Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Printer's Wi-Fi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Wi-Fi Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Printer's IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Security Software Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking

Wireless Router Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Cannot Proceed beyond Printer Connection Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Cannot Find Printer while Using Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Printer Suddenly Stopped Working for Some Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

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Network Key (Password) Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings. . . . . . . . 220

Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Problems while Printing/Scanning from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . 227

Cannot Print/Scan from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Ink Does Not Come Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Printer Does Not Pick up or Feed the Paper/"No Paper" Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Printout Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines. . . . . . . . . . 241

Colors Are Unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Lines Are Misaligned/Distorted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Scanning Problems (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Scanner Driver Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Error Message Is Displayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Scanning Does Not Start / Scanning Does Not Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Items Cannot Be Scanned Correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Printer Does Not Turn On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Printer Turns Off Unexpectedly or Repeatedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Failed to MP Drivers Installation (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Updating MP Drivers in Network Environment (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

When Error Occurred. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Message (Support Code) Appears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Page 7

List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

List of Support Code for Error (Paper Jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Paper Is Jammed inside Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Printer Is Out of Paper (1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

1203. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

1401. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

1430. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

1485. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

FINE Cartridge is Not Installed (168A). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Shipping Tape etc. Are Still Attached (1890). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

2114. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

4102. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

5011. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

5B00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

6000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Page 8

Using Online Manual

Operating Environment

Symbols Used in This Document

Touch-enabled Device Users (Windows)

Printing Online Manual

Trademarks and Licenses

Screenshots in This Manual

Page 9

Symbols Used in This Document

Warning

Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation.

Caution

Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation.

Important

Instructions including important information that must be observed to avoid damage and injury or improper use of the product. Be sure to read these instructions.

Note

Instructions including notes for operation and additional explanations.

Basics

Instructions explaining basic operations of your product.

Note

• Icons may vary depending on your product.

Page 10

Touch-enabled Device Users (Windows)

For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."

Page 11

Trademarks and Licenses

• Microsoft is a registered trademark of Microsoft Corporation.

• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.

• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.

• Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.

• Mac, Mac OS, macOS, OS X, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

• Google Cloud Print, Google Chrome, Chrome OS, Chromebook, Android, Google Drive, Google Apps and Google Analytics are either registered trademarks or trademarks of Google Inc. Google Play and Google Play Logo are trademarks of Google LLC.

• Adobe, Acrobat, Flash, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.

• Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

• USB Type-C™ is a trademark of USB Implementers Forum.

Note

• The formal name of Windows Vista is Microsoft Windows Vista operating system.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of Apple Inc. ("Apple") nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 12

Apache License

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http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION

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---- Part 1: CMU/UCD copyright notice: (BSD like) -----

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---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) -----

Page 15

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Page 16

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Page 17

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---- Part 7: Fabasoft R&D Software GmbH & Co KG copyright notice (BSD) -----

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LEADTOOLS

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Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

-----------------------------------------------------------

Page 20

MIT License

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE COMPUTING RESEARCH LAB OR NEW MEXICO STATE UNIVERSITY BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Written by Joel Sherrill <joel@OARcorp.com>.

On-Line Applications Research Corporation (OAR).

Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.

THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND

Page 21

CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

(1) Red Hat Incorporated

This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY expressed or implied, including the implied warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. A copy of this license is available at http://www.opensource.org/licenses. Any Red Hat trademarks that are incorporated in the source code or documentation are not subject to the BSD License and may only be used or replicated with the express permission of Red Hat, Inc.

(2) University of California, Berkeley

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The FreeType Project LICENSE

----------------------------

2006-Jan-27

David Turner, Robert Wilhelm, and Werner Lemberg

Introduction

============

Page 22

The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project.

This license applies to all files found in such packages, and which do not fall under their own explicit license. The license affects thus the FreeType font engine, the test programs, documentation and makefiles, at the very least.

This license was inspired by the BSD, Artistic, and IJG (Independent JPEG Group) licenses, which all encourage inclusion and use of free software in commercial and freeware products alike. As a consequence, its main points are that:

o We don't promise that this software works. However, we will be interested in any kind of bug reports. (`as is' distribution)

o You can use this software for whatever you want, in parts or full form, without having to pay us. (`royalty-free' usage)

o You may not pretend that you wrote this software. If you use it, or only parts of it, in a program, you must acknowledge somewhere in your documentation that you have used the FreeType code. (`credits')

We specifically permit and encourage the inclusion of this software, with or without modifications, in commercial products.

We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project.

Finally, many people asked us for a preferred form for a credit/disclaimer to use in compliance with this license. We thus encourage you to use the following text:

"""

Please replace <year> with the value from the FreeType version you actually use.

Legal Terms

===========

0. Definitions

--------------

Throughout this license, the terms `package', `FreeType Project', and `FreeType archive' refer to the set of files originally distributed by the authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the `FreeType Project', be they named as alpha, beta or final release.

`You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'.

This program is referred to as `a program using the FreeType engine'.

This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.

If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.

Page 23

1. No Warranty

--------------

THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL ANY OF THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE, OF THE FREETYPE PROJECT.

2. Redistribution

-----------------

This license grants a worldwide, royalty-free, perpetual and irrevocable right and license to use, execute, perform, compile, display, copy, create derivative works of, distribute and sublicense the FreeType Project (in both source and object code forms) and derivative works thereof for any purpose; and to authorize others to exercise some or all of the rights granted herein, subject to the following conditions:

o Redistribution of source code must retain this license file (`FTL.TXT') unaltered; any additions, deletions or changes to the original files must be clearly indicated in accompanying documentation. The copyright notices of the unaltered, original files must be preserved in all copies of source files.

o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team, in the distribution documentation. We also encourage you to put an URL to the FreeType web page in your documentation, though this isn't mandatory.

These conditions apply to any software derived from or based on the FreeType Project, not just the unmodified files. If you use our work, you must acknowledge us. However, no fee need be paid to us.

3. Advertising

--------------

Neither the FreeType authors and contributors nor you shall use the name of the other for commercial, advertising, or promotional purposes without specific prior written permission.

We suggest, but do not require, that you use one or more of the following phrases to refer to this software in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library', or `FreeType Distribution'.

As you have not signed this license, you are not required to accept it. However, as the FreeType Project is copyrighted material, only this license, or another one contracted with the authors, grants you the right to use, distribute, and modify it.

Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license.

4. Contacts

-----------

There are two mailing lists related to FreeType:

o freetype@nongnu.org

Page 24

Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.

If you are looking for support, start in this list if you haven't found anything to help you in the documentation.

o freetype-devel@nongnu.org

Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.

Our home page can be found at

http://www.freetype.org

--- end of FTL.TXT ---

The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit expressly disclaim all implied, express or statutory warranties including, without limitation, the implied warranties of merchantability, noninfringement of third party rights and fitness for a particular purpose. Neither the developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit.

JSON for Modern C++

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

- Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

Page 25

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The following applies only to products supporting Wi-Fi.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS," AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Page 26

Basic Operation

Printing Photos from a Computer

Printing Photos from a Smartphone/Tablet

Copying

Page 27

Printing Photos from a Computer

This section describes how to print photos with Easy-PhotoPrint Editor.

1. Open the paper support (A).

Pull out the paper output tray (B) and the output tray extension (C).

3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING

YOU.

4. Adjust the paper guide (D) with the paper left side.

Page 28

After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.

Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).

Page 29

Start Easy-PhotoPrint Editor.

For Windows:

The procedure below is for a computer running the Windows 10 operating system.

From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor.

For macOS:

From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the EasyPhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.

Click Photos icon (G).

8. Click Browse (H) in Computer: and select folder with photos you want to print.

Page 30

9. Click photos (I) you want to print and select Open (J).

For Windows:

To select two or more photos at a time, click photos while pressing the Ctrl key.

For macOS:

To select two or more photos at a time, click photos while pressing the command key.

10.

Specify number of copies and other options under Print Settings (K).

For Windows:

Specify the number of copies, your model name, the paper size, and other options.

For macOS:

Specify the number of copies, the paper size, and other options.

Note

•

Selecting Same No. of each photo enables you to specify the number of copies for all photos with a single setting.

•

Selecting Same No. of each photo disables the number-of-copies setting specified for each

photo. When unchecked, the previous settings for each copy are re-enabled. for specifying the number of copies is also re-enabled.

11. Start printing.

Page 31

For Windows:

Click Print (L).

For macOS:

Click Next. When the Print dialog appears, specify your model name, paper, and other options, and then click Print.

Note

• Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos.

Easy-PhotoPrint Editor Guide

Page 32

Printing Photos from a Smartphone/Tablet

This section describes how to print photos with Canon PRINT Inkjet/SELPHY.

For details on how to download Canon PRINT Inkjet/SELPHY, see below.

Print Photos from Your Smartphone

Open the paper support (A).

Pull out the paper output tray (B) and the output tray extension (C).

3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING

YOU.

4. Adjust the paper guide (D) with the paper left side.

Page 33

After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.

Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).

Page 34

Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet.

Select Photo Print on Canon PRINT Inkjet/SELPHY.

The list of photos saved on your smartphone/tablet is displayed.

Select a photo.

You can also select multiple photos at once.

Specify the number of copies, paper size, etc.

10.

Start printing.

Page 35

Copying

This section describes how to load originals and copy them to plain paper.

1. Open the paper support (A).

Pull out the paper output tray (B) and the output tray extension (C).

3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING

YOU.

4. Adjust the paper guide (D) with the paper left side.

Page 36

After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.

Press Paper Select button (E) to select a paper size according to the paper loaded on the

rear tray and press OK button (F).

Page 37

Open the document cover (G).

Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H).

8. Close the document cover.

Press the Black button (I) or Color button (J).

Page 38

Important

• Do not open the document cover until copying is complete.

Note

• Your printer is equipped with many other convenient copy features.

Copying

Page 39

Network

Available Connection Methods

The following connection methods are available on the printer.

• Wireless Connection

Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router.

If you have a wireless router, we recommend you use one for wireless connection.

◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the network name (SSID) and security protocol on the

printer.

◦ When the connection between a device and a wireless router is completed and (Wi-Fi icon) is

displayed in the device's screen, you can connect the device to the printer using the wireless router.

• Wireless Direct

Connect the printer and devices (e.g. computer/smartphone/tablet) without using a wireless router.

◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes

unavailable. In that case, web services for the printer cannot be used.

◦ If you connect a device connected to the Internet via a wireless router to the printer that is in the

Wireless Direct, the connection between the device and wireless router will be disabled. In that case, the connection of the device may switch to a mobile data connection automatically depending on your device. Transmission fees for connecting to the Internet using a mobile data connection apply.

◦ In the Wireless Direct, you can connect up to five devices at the same time. If you try to connect a

sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device you do not use and configure settings again.

◦ Network settings such as the network name (SSID) and security protocol are specified automatically.

Network Connection Settings/Setup

Perform connection setup for the printer and computer/smartphone/tablet.

For more on setup procedure, click here.

Changing Network Settings

See below for changing connection settings for the printer and computer/smartphone/tablet.

• To change network connection method:

Reconfiguration Method of Wi-Fi Connection

Changing the Connection Mode

Page 40

• To add computer/smartphone/tablet to the printer:

Connects to Another Computer via LAN/Changes from USB to LAN Connection

• To use Wireless Direct temporarily:

Printing/Scanning with Wireless Direct

IJ Network Device Setup Utility

IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection. Select either link below to download IJ Network Device Setup Utility.

Checking Printer Connection Status Using IJ Network Device Setup Utility

• Performing/Changing Network Settings (Windows)

For Windows, you can perform network settings using IJ Network Device Setup Utility.

IJ Network Device Setup Utility (Windows)

• Diagnosing and Repairing Network Settings (Windows/macOS)

You can diagnose or repair network settings using IJ Network Device Setup Utility.

◦ For Windows:

IJ Network Device Setup Utility (Windows)

◦ For macOS:

IJ Network Device Setup Utility (macOS)

Network Connection Tips

See below for tips on using the printer via network connection.

Network Connection Tips

Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access

Troubleshooting

See Network Settings and Common Problems for troubleshooting on network connection.

Notice/Restriction

See below for details.

• Restrictions on network settings:

Restrictions

• Notices when printing using web service: Notice for Web Service Printing

Page 41

Restrictions

When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled.

Connect via wireless router

• Make sure your device and the wireless router are connected. For details on checking these settings, see the manual supplied with the wireless router or contact its manufacturer. As for a device already connected to the printer without using a wireless router, reconnect it via a wireless router.

• Configuration, router functions, setup procedures and security settings of wireless routers vary depending on the system environment. For details, see the manual for your wireless router or contact its manufacturer.

• This printer does not support IEEE802.11ac, IEEE802.11a, or IEEE802.11n (5 GHz). Check if your device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.

• If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security protocol. Change the security protocol for your device to something other than WEP and TKIP or change the setting to something other than "IEEE802.11n only." The connection between your device and the wireless router will be temporarily disabled while the setting is changed. Do not proceed to the next screen of this guide until setup is complete.

• For office use, consult your network administrator.

• Note that if you connect to a network with no security protection, your personal information could be disclosed to a third party.

Wireless Direct (Access Point Mode)

Important

• If a device is connected to the Internet via a wireless router, and you then connect it to a printer in Wireless Direct mode, the existing connection between the device and wireless router will be disabled. In that case, the connection of the device may switch to a mobile data connection automatically depending on your device. When you connect to the Internet using a mobile data connection, charges may apply depending on your contract.

When you connect a device and the printer using Wireless Direct, the connection information will be saved to Wi-Fi settings. The device may be connected to the printer automatically even after disconnecting it or connecting it to another wireless router.

To prevent automatic connection to the printer in Wireless Direct mode, change the connection mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the device. For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer.

• If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used.

Page 42

• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again.

• Devices connected to the printer using Wireless Direct cannot communicate with each other.

• Firmware updates for the printer are not available while using Wireless Direct.

• When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method, disconnect it first. Disable the connection between the device and printer in the Wi-Fi setting screen.

Page 43

Network Connection Tips

Default Network Settings

Detect Same Printer Name

Connects to Another Computer via LAN/Changes from USB to LAN Connection

Printing Network Settings

Reconfiguration Method of Wi-Fi Connection

Page 44

Default Network Settings

LAN Connection Defaults

Item Default

Change LAN Disable LAN

SSID BJNPSETUP

Wireless LAN security Disable

IP address (IPv4) Auto setup

IP address (IPv6) Auto setup

Set printer name* XXXXXXXXXXXX

Enable/disable IPv6 Enable

Enable/disable WSD Enable

Timeout setting 15 minutes

Enable/disable Bonjour Enable

Service name Canon TS3300 series

LPR protocol setting Enable

RAW protocol Enable

LLMNR Enable

PictBridge communication Enable

("XX" represents alphanumeric characters.)

* Default value depends on printer.

Wireless Direct Defaults

Item Default

SSID (Identifier for Wireless Direct) XXXXXX-TS3300series *

Password Printer serial number

Wireless LAN security WPA2-PSK (AES)

*(XXXXXX is the last six digits of MAC address of the printer.)

Page 45

Detect Same Printer Name

When the printer is detected during setup, plural printers with the same name may appear on the results screen.

Select a printer with checking the printer settings against those on detection result screen.

• For Windows:

Check the printer's MAC address or serial to select the correct printer from the results.

• For macOS:

The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.

Check identifiers such as the MAC address, the printer name specified by Bonjour, and the printer's serial number to select the printer from among those that appear.

Note

• Serial number may not appear on result screen.

To check the printer's MAC address and the serial number, print out the network settings information.

Printing Network Settings

Page 46

Connects to Another Computer via LAN/Changes from USB to LAN Connection

To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.

Page 47

Printing Network Settings

Use the operation panel to print the printer's current network settings.

Important

• The network settings printout contains important information about your network. Handle it with care.

Check that printer is turned on.

Load two sheets of A4 or Letter-sized plain paper.

Press Information button.

The printer starts printing the network setting information.

The following information on the printer's network setting is printed out.

(Some setting values are not displayed depending on the printer settings.)

Item Number

1 Product Information Product information –

1-1 Product Name Product name XXXXXXXX

1-2 ROM Version ROM version XXXXXXXX

1-3 Serial Number Serial number XXXXXXXX

2 Network Diagnostics Network diagnostics –

2-1 Diagnostic Result Diagnostic result XXXXXXXX

2-2 Result Codes Result codes XXXXXXXX

2-3 Result Code Details Result code details http://canon.com/ijnwt

3 Wireless LAN Wireless LAN Enable/Disable

3-1 WPS PIN CODE WPS PIN code XXXXXXXX

3-2 Infrastructure Infrastructure Enable/Disable

Item Description Setting

3-2-1 Signal Strength Signal strength 0 to 100 [%]

3-2-2 Link Quality Link quality 0 to 100 [%]

3-2-3 Frequency Frequency XX (GHz)

3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX

3-2-5 Connection Connection status Active/Inactive

Page 48

3-2-6 SSID SSID Wireless LAN network name (SSID)

3-2-7 Channel Channel XX (1 to 13)

3-2-8 Encryption Encryption method None/WEP/TKIP/AES

3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64

3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK

3-2-11 TCP/IPv4 TCP/IPv4 Enable

3-2-12 IP Address IP address XXX.XXX.XXX.XXX

3-2-13 Subnet Mask Subnet mask XXX.XXX.XXX.XXX

3-2-14 Default Gateway Default gateway XXX.XXX.XXX.XXX

3-2-15 TCP/IPv6 TCP/IPv6 Enable/Disable

3-2-16 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX

XXXX:XXXX:XXXX:XXXX

3-2-17 Link Local Prefix

Length

3-2-18 Stateless Address1 Stateless address 1 XXXX:XXXX:XXXX:XXXX

3-2-19 Stateless Prefix

Length1

3-2-20 Stateless Address2 Stateless address 2 XXXX:XXXX:XXXX:XXXX

3-2-21 Stateless Prefix

Length2

3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX

3-2-23 Stateless Prefix

Length3

3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX

Link local prefix length XXX

XXXX:XXXX:XXXX:XXXX

Stateless prefix length1XXX

XXXX:XXXX:XXXX:XXXX

Stateless prefix length2XXX

XXXX:XXXX:XXXX:XXXX

Stateless prefix length3XXX

XXXX:XXXX:XXXX:XXXX

3-2-25 Stateless Prefix

Length4

3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX

3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX

Stateless prefix length4XXX

XXXX:XXXX:XXXX:XXXX

Page 49

XXXX:XXXX:XXXX:XXXX

3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX

XXXX:XXXX:XXXX:XXXX

3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX

XXXX:XXXX:XXXX:XXXX

3-2-33 IPsec IPsec setting Active

3-2-34 Security Protocol Security method ESP/ESP & AH/AH

3-3 Access Point Mode Operation mode for

Wireless Direct

3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX

3-3-2 Connection Connection status Active/Inactive

3-3-3 SSID SSID Wireless Direct network name (SSID)

3-3-4 Password Password Wireless Direct password (10 alphanumeric characters)

3-3-5 Channel Channel 3

3-3-6 Encryption Encryption method AES

3-3-7 Authentication Authentication method WPA2-PSK

3-3-8 TCP/IPv4 TCP/IPv4 Enable

3-3-9 IP Address IP address XXX.XXX.XXX.XXX

3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX

3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX

Enable/Disable

3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable

3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX

XXXX:XXXX:XXXX:XXXX

3-3-14 Link Local Prefix

Length

3-3-15 IPsec IPsec setting Active

3-3-16 Security Protocol Security method –

5 Other Settings Other settings –

5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters)

5-4 WSD Printing WSD printing setting Enable/Disable

5-5 WSD Timeout Timeout 1/5/10/15/20 [min]

Link local prefix length XXX

Page 50

5-6 LPD Printing LPD printing setting Enable/Disable

5-7 RAW Printing RAW printing setting Enable/Disable

5-9 Bonjour Bonjour setting Enable/Disable

5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters)

5-11 LLMNR LLMNR setting Enable/Disable

5-12 SNMP SNMP setting Enable/Disable

5-13 PictBridge Commun. PictBridge Communica-

tion

5-14 DNS Server Obtain DNS server ad-

dress automatically

5-15 Primary Server Primary server address XXX.XXX.XXX.XXX

5-16 Secondary Server Secondary server ad-

dress

5-17 Proxy Server Proxy server setting Enable/Disable

5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX

5-19 Proxy Port Proxy port specification 1 to 65535

5-20 Cert. Fingerprt(SHA-1) Certificate finger-

print(SHA-1)

5-21 Cert. Fin-

gerprt(SHA-256)

Certificate fingerprint(SHA-256)

Enable/Disable

Auto/Manual

XXX.XXX.XXX.XXX

xxxxxxxx xxxxxxxx xxxxxxxx

xxxxxxxx xxxxxxxx

xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx

("XX" represents alphanumeric characters.)

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Reconfiguration Method of Wi-Fi Connection

Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct).

• For Windows:

◦ Click here and redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility.

Important

• Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below.

1. Make sure printer is turned on.

2. Press Direct button and release it when (Direct) icon appears.

Follow instructions on your smartphone or tablet.

• For macOS:

Click here and redo setup.

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IJ Network Device Setup Utility (macOS)

IJ Network Device Setup Utility

Starting Up IJ Network Device Setup Utility

Diagnosing and Repairing Network Settings

List of Models Which Does Not Support Diagnosis and Repair Function

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IJ Network Device Setup Utility

If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.

Important

• To use the printer over LAN, make sure you have the equipment necessary for the connection type, such as a wireless router or a LAN cable.

• When you install IJ Network Device Setup Utility, disable block function of firewall.

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Starting Up IJ Network Device Setup Utility

Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility.

When you start up IJ Network Device Setup Utility, the screen below appears.

Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.

Diagnosing and Repairing Network Settings

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Diagnosing and Repairing Network Settings

IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs.

Important

• Some models do not support diagnosis and repair function.

For details:

List of Models Which Does Not Support Diagnosis and Repair Function

IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations following the instructions on the screen.

Note

• This function checks the following items:

whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communication level is sufficient (when using Wi-Fi) whether the printer port setting matches with the network setting

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List of Models Which Does Not Support Diagnosis and Repair Function

The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility.

• G4000 series

• PRO-500 series

• PRO-1000 series

• MB2100 series

• MB2700 series

• MB5100 series

• MB5400 series

• iB4000 series

• PRO-520

• PRO-540

• PRO-560

• PRO-540S

• PRO-560S

• PRO-2000

• PRO-4000

• PRO-6000

• PRO-4000S

• PRO-6000S

• TS9000 series

• TS8000 series

• TS6000 series

• TS5000 series

• MG3000 series

• E470 series

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Handling Paper, Originals, FINE Cartridges, etc.

Loading Paper

Loading Originals

Replacing a FINE Cartridge

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Loading Paper

Loading Plain Paper / Photo Paper

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Loading Plain Paper / Photo Paper

You can load plain paper or photo paper.

Important

• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam.

Note

• We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.

• You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213.

For the page size and paper weight you can use for this printer, see Supported Media Types.

Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

Note

• Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

For details on how to flatten curled paper, see

Scratched.

Open the paper support (A).

Check3

Paper Is Smudged / Printed Surface Is

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Pull out the paper output tray (B) and the output tray extension (C).

Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.

Adjust the paper guide (D) with the paper left side.

Do not slide the paper guide too hard against the paper. The paper may not be fed properly.

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Important

• Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.

Note

• Do not load sheets of paper higher than the load limit mark (G).

After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.

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Press Paper Select button (H) to select a paper size according to the paper loaded on the

6. rear tray and press OK button (I).

Note

• There are various types of paper, such as paper with a special surface coating for printing photos at

optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again.

• To prevent incorrect printing, this printer has a function that detects whether the size set for the paper

loaded on the rear tray matches the paper settings. Before printing, make paper settings in accordance with the rear tray paper size setting. When this function is enabled, an error code is displayed if these settings do not match to prevent incorrect printing. When the error code is displayed, check and correct the paper settings.

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Loading Originals

Loading Originals on Platen

Supported Originals

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Loading Originals on Platen

1. Open the document cover.

2. Load original WITH SIDE TO SCAN FACING DOWN on platen.

Align the corner of the original with the alignment mark .

Important

• Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.

Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.

Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing

down the original.

• The printer cannot scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass).

Close the document cover gently.

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Important

• After loading the original on the platen, be sure to close the document cover before starting to copy or scan.

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Supported Originals

Item Details

Types of originals • Text document, magazine, or newspaper

• Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.)

Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm)

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Replacing a FINE Cartridge

Checking the Ink Status with the Ink Lamps on the Operation Panel

Ink Tips

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Replacing a FINE Cartridge

When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error code and take appropriate action.

When Error Occurred

While using the printer, the periphery of the paper output slot may become dirty with ink.

Before replacing the FINE Cartridge, clean the periphery of the paper output slot.

Replacing Procedure

When you need to replace a FINE cartridge, follow the procedure below.

Important

• Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may not print properly if you touch them.

• If you remove a FINE cartridge, replace it immediately. Do not leave the printer with the FINE cartridge removed.

• Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the printer will not be able to inform you when to replace the FINE cartridge properly.

•

Once a FINE cartridge has been installed, do not remove it from the printer and leave it out in the open. This will cause the FINE cartridge to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Note

• For Windows, if a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the printer cannot print.

For information on how to configure this setting, see below.

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Setting the Ink to be Used

• Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the FINE cartridge immediately with a new one.

Ink Tips

Check that printer is turned on.

Retract the paper output tray and the output tray extension.

Open the cover.

The FINE cartridge holder moves to the replacement position.

Caution

• Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Important

The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing

• when replacing the FINE cartridge. You can easily wipe off the ink from the inside of the printer with tissue paper or the like.

•

Do not touch the metallic parts or other parts inside the printer.

•

If the cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far left and an error occurs. In this case, close the cover, then open it again.

4. Remove the empty FINE cartridge.

1. Push down the FINE cartridge until it clicks.

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2. Remove the FINE cartridge.

Important

• Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.

• Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

Prepare a new FINE cartridge.

1. Take a new FINE cartridge out of its package and remove the protective tape (C) gently.

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Important

• If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.

• Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.

• Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

• Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may not print properly if you touch them.

Install the FINE cartridge.

Insert the new FINE cartridge at a slant into the FINE cartridge holder.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

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Important

• Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

2. Push the FINE cartridge in and up firmly until it snaps into place.

Important

•

Check if the FINE cartridge is installed correctly.

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• The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

Close the cover.

Note

• If the error code appears on the LCD after the cover is closed, take appropriate action.

When Error Occurred

• The printer may make noise during operation.

Adjust the print head position.

After replacing the FINE cartridge, align the print head.

Note

•

When print head alignment is performed, the printer starts cleaning the print head automatically before printing the print head alignment sheet. Do not perform any other operations until the printer completes the cleaning of the print head.

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Checking the Ink Status with the Ink Lamps on the Operation Panel

Note

• The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide.

• When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you of the error. Also the error code is displayed on the LCD. Check the error code and take appropriate action.

When Error Occurred

In the copy standby mode, you can check the ink status with the Color Ink lamp and Black Ink lamp.

* All the lamps on the operation panel are shown lit in the figure below for explanatory purposes.

A: Alarm lamp B: Black Ink lamp C: Color Ink lamp

Color Ink lamp or Black Ink lamp lights

The ink is running low. Prepare a new ink cartridge. The resulting print quality may not be satisfactory, if printing is continued under this condition.

Color Ink lamp or Black Ink lamp flashes, while Alarm lamp flashes

An error has occurred.

When Error Occurred

* For some types of errors, the Alarm lamp may not flash.

Note

• You can also check the ink status on the computer screen.

For Windows:

Checking Ink Status from Your Computer

For macOS:

Checking Ink Status from Your Computer

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Ink Tips

How is ink used for various purposes other than printing?

Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality.

The printer has the function to automatically clean the ink jet nozzles to prevent clogging. In the cleaning procedure, used ink for nozzle cleaning is limited to a small amount.

Does black-and-white printing use color ink?

Black-and-white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver. So, color ink is consumed even when printing in black-and-white.

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If Printing Is Faint or Uneven

Maintenance Procedure

Printing the Nozzle Check Pattern

Examining the Nozzle Check Pattern

Cleaning the Print Head

Deep Print Head Cleaning

Aligning the Print Head

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Maintenance Procedure

If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below.

Important

• Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge.

Note

• Check if ink remains in the FINE cartridge.

Checking the Ink Status with the Ink Lamps on the Operation Panel

• Check if the FINE cartridge is installed correctly.

Replacing Procedure

Also check if the protective tape on the bottom of the FINE cartridge is removed.

• If the Alarm lamp lights or flashes, see When Error Occurred.

• For Windows, increasing the print quality in the printer driver settings may improve the print result.

Changing the Print Quality and Correcting Image Data

When the Print Results Are Blurred or Uneven:

Step1

From the printer

From the computer

Step2

Print the nozzle check pattern.

Printing the Nozzle Check Pattern

For Windows:

•

Printing a Nozzle Check Pattern

• For macOS:

Printing a Nozzle Check Pattern

Examine the nozzle check pattern.

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If there are missing lines or horizontal white streaks in the pattern:

Step3

From the printer

From the computer

After cleaning the print head, print and examine the nozzle check pattern: Step1

If the problem is not resolved after performing from step 1 to step 3 twice:

Step4

From the printer

Clean the print head.

Cleaning the Print Head

•

For Windows:

Cleaning the Print Heads

•

For macOS:

Cleaning the Print Heads

Clean the print head deeply.

Deep Print Head Cleaning

From the computer

For Windows:

•

Cleaning the Print Heads

For macOS:

•

Cleaning the Print Heads

If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.

If the problem is still not resolved:

Step5

Replace the FINE cartridge.

Replacing a FINE Cartridge

Note

• If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.

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When the Print Results Are Not Even such as the Ruled Lines Are Misaligned:

Step

Align the print head.

From the printer

Aligning the Print Head

From the computer

• For Windows:

Adjusting Print Head Position Manually

•

For macOS:

Adjusting Print Head Position

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Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.

Note

• If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE

Cartridge whose ink is low.

You need to prepare: a sheet of A4 or Letter-sized plain paper

Check that printer is turned on.

Load a sheet of A4 or Letter-sized plain paper in the rear tray.

Loading Plain Paper / Photo Paper

Press the Setup button until 1 appears on the LCD.

Press the Black button or the Color button.

The nozzle check pattern will be printed.

Do not perform any other operations until the printer completes the printing of the nozzle check pattern.

Examine the nozzle check pattern.

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Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the print head if necessary.

1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B.

If there are missing lines in the pattern A:

C: Good D: Bad (lines are missing)

If there are horizontal white streaks in the pattern B:

E: Good F: Bad (horizontal white streaks are present)

If any color in the pattern A or the pattern B is not printed:

(Example: Magenta pattern is not printed)

If one of the above is applied, cleaning the print head is required.

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Cleaning the Print Head

Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.

Check that printer is turned on.

Press the Setup button until 2 appears on the LCD.

Press the Black button or the Color button.

The printer starts cleaning the print head.

The cleaning will be complete when the ON lamp lights after flashing.

Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 1 minute.

Check the print head condition.

To check the print head condition, print the nozzle check pattern.

Note

• If the problem is not resolved after cleaning the print head twice, clean the print head deeply.

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Deep Print Head Cleaning

If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.

Check that printer is turned on.

Press the Setup button until 3 appears on the LCD.

Press the Black button or the Color button.

The printer starts cleaning the print head deeply.

The cleaning will be complete when the ON lamp lights after flashing.

Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes.

Check the print head condition.

To check the print head condition, print the nozzle check pattern.

If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.

If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.

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Aligning the Print Head

If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.

Note

• If the remaining ink level is low, the print head alignment sheet will not be printed correctly.

Replace the FINE cartridge whose ink is low.

You need to prepare: a sheet of A4 or Letter-sized plain paper

Check that printer is turned on.

Load a sheet of A4 or Letter-sized plain paper on the rear tray.

Loading Plain Paper / Photo Paper

Press the Setup button until 4 appears on the LCD.

Press the Black button or the Color button.

The print head alignment sheet will be printed.

Important

•

Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly.

Page 85

• If the print head alignment sheet was not printed correctly, press the Stop button, and redo this

procedure from the beginning.

5. Place print head alignment sheet on platen.

Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark .

Close the document cover gently, then press the Black button or the Color button.

The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.

The print head position adjustment will be complete when the ON lamp lights after flashing.

Remove the print head alignment sheet on the platen.

Important

Do not open the document cover or move the print head alignment sheet on the platen until

• adjusting the print head position is complete.

• If adjusting the print head position has failed, the Alarm lamp lights up. Press the OK button to release the error, then take appropriate action.

When Error Occurred

Note

• For Windows, when the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from the computer.

Adjusting Print Head Position Manually

• To print and check the current head position adjustment values, press the Setup button until 6 appears on the LCD, and press the Black button or the Color button.

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Performing Maintenance Functions from Your Computer (macOS)

Opening Remote UI for Maintenance

Cleaning the Print Heads

Adjusting Print Head Position

Checking Ink Status from Your Computer

Page 87

Opening Remote UI for Maintenance

You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI.

1. Open System Preferences, and select Printers & Scanners

Select your model from the printer list, and click Options & Supplies...

Click Show Printer Webpage... in General tab

Remote UI starts.

Note

The password may have to be entered after Remote UI starts. In such a case, enter the password

•

and click OK. In case you do not know the password, click Passwords and cookies.

Canon TS3300 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual