Canon imagerunner advance C9075 PRO, imagerunner advance C7065, imagerunner advance C9065 PRO, imagerunner advance C7055 Service Manual
Canon
Service Guide
Canon
Revision
Date
Sections
Details
Release of the imageRUNNER ADVANCE C9075
PRO/C9065 PRO/C7065/C7055 Service Guide
System Connectivity, ColorPASS-GX300,
requirements revised.
Added the Fixing Unit assembly and unit ITB Unit
assembly
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
E-Mail: serviceplanning@cusa.canon.com
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER
ADVANCE C9000 PRO / C7000 SERIES.
SPECIFICATIONS AND OTHER INFORM ATION CONTAINED HEREIN M AY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE ST RICTLY SUPERVISED TO AVOID DISCL OSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
REVISION HISTORY
1
2 March 2015 V
November 2009 All
December 2009 All
imageRUNNER ADVANCE Essentials, LMS Activation
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page i
Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2015. All rights reserved.
Canon imageRUNNER, MEAP and Always Ask for Canon Genuine Toner, Parts & Supplies are
registered trademarks of Canon, Inc. imageWARE is a registered trademark of Canon U.S.A. Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authori zed Service Agreement with Canon U.S.A., I nc., this Service Guide is solely for
reference purposes and may be used onl y by an authorized Serv ice Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purp ose without the prior wr itten consent of Canon U .S.A., Inc., exc ept as expressly
permitted herein.
Pursuant to the author ized Service Agreement with Canon U .S.A., Inc., the Service Provider agrees to
indemnify Canon U.S. A., Inc. and to hold it harmless f rom and against any and all claims ar ising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER ADVANCE, you agree that the
imageRUNNER ADVANCE and its related hardware/s oftware accessories will not be exporte d from the
United States except in strict accordance with the Export Administration Regulations of the U.S.
Department of Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. f rom time to time updat es this online Serv ice Guide and m ay modify the informat ion
and/or specifications contained in it at any time without notice. Additionally, all prices and availability
dates listed herein ar e subject to ch ange without notice. The latest version is ava ilable online at the ISG
Central and e-Support Web sites noted abo ve. Please mak e certain that you are using t he lates t version.
Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON N OR ITS SUPPLIERS N OR ANY AUTHORIZ ED SERVICE PROVID ER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF C ANON OR ANY AUTHORIZ ED SERVICE PRO VIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STOR AGE C HARGES OR OTHER SPECIAL, INCIDENT AL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS B ASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR IN ABILITY TO USE THE PRODUCT NOT C AUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page ii
Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Contents
I. Product Overview, Configuration, and Accessories ----------------------------------- 1
A. Product Overview ------------------------------------------------------------------------------------------ 1
B. Configuration ------------------------------------------------------------------------------------------------ 7
C. Main Unit Box Contents -------------------------------------------------------------------------------- 12
D. Common Accessory Options for the imageRUNNER Advance --------------------------- 13
1. Paper Deck Unit-A1 ------------------------------------------------------------------------------------ 13
2. POD Deck Lite-A1 -------------------------------------------------------------------------------------- 13
E. Accessory Options for the imageRUNNER ADVANCE C9000 PRO Series ------------ 13
1. Multi Drawer Paper Deck-A1 ------------------------------------------------------------------------- 13
2. Staple Finisher-A1 -------------------------------------------------------------------------------------- 13
3. Booklet Finisher-A1 ------------------------------------------------------------------------------------- 14
4. Inner Booklet Trimmer-A1 ----------------------------------------------------------------------------- 14
5. Document Insertion Unit-H1 -------------------------------------------------------------------------- 14
6. Paper Folding Unit-G1 --------------------------------------------------------------------------------- 14
7. Puncher Unit-BF1 --------------------------------------------------------------------------------------- 15
8. Professional Puncher-C1 (With Integration Unit) ------------------------------------------------ 15
F. Accessory Options for the imageRUNNER ADVANCE C7000 Series ------------------- 15
1. Staple Finisher-B1 -------------------------------------------------------------------------------------- 15
2. Booklet Finisher-B1 ------------------------------------------------------------------------------------- 15
3. External 2/3 Hole Puncher-A1 ----------------------------------------------------------------------- 16
4. Document Insertion Unit-J1 --------------------------------------------------------------------------- 16
5. Document Insertion / Folding Unit-G1 -------------------------------------------------------------- 16
G. Advanced Options --------------------------------------------------------------------------------------- 17
1. Canon PCL Printer Kit-AD1 and PS Printer Kit-AD1-------------------------------------------- 17
2. imagePASS-A1 ------------------------------------------------------------------------------------------ 17
3. ColorPASS-GX300 ------------------------------------------------------------------------------------- 17
4. Command Workstation 5 ------------------------------------------------------------------------------ 18
H. Data Storage & Security Options ------------------------------------------------------------------- 19
1. Advanced Box ------------------------------------------------------------------------------------------- 19
2. TPM (Trusted Platform Module) --------------------------------------------------------------------- 20
3. HDD Data Encryption & Mirroring Kit-C1 ---------------------------------------------------------- 20
4. Removable Hard Disk Drive Kit-B1 ----------------------------------------------------------------- 21
5. HDD Data Erase Kit-C1 ------------------------------------------------------------------------------- 21
I. Customer Expectations Document (CED) -------------------------------------------------------- 22
II. Features --------------------------------------------------------------------------------------------- 23
A. New User Interface Design ---------------------------------------------------------------------------- 23
1. Upright User Interface --------------------------------------------------------------------------------- 23
2. Fixed User Interface ------------------------------------------------------------------------------------ 23
B. Remote Support Services ----------------------------------------------------------------------------- 24
1. imageWARE Remote ---------------------------------------------------------------------------------- 24
2. Content Delivery System ------------------------------------------------------------------------------ 24
C. imageRUNNER ADVANCE Essentials ------------------------------------------------------------- 27
1. imageRUNNER ADVANCE Deskto p --------------------------------------------------------------- 27
2. imageRUNNER ADVANCE Tracke r ---------------------------------------------------------------- 27
3. Workflow Composer and Connectors -------------------------------------------------------------- 27
D. Serviceability ---------------------------------------------------------------------------------------------- 28
III. Dealer Sales/Service A u t ho riz at io n -------------------------------------------------------- 29
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page iii
Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
IV. Educational Training ---------------------------------------------------------------------------- 29
A. Training Program Overview -------------------------------------------------------------------------- 29
B. Certification ------------------------------------------------------------------------------------------------ 30
C. Technician Training ------------------------------------------------------------------------------------- 30
1. Online Courses – Technician Training ------------------------------------------------------------- 31
2. Classroom - Technician Training -------------------------------------------------------------------- 31
3. Prerequisites --------------------------------------------------------------------------------------------- 32
4. Training Facilities --------------------------------------------------------------------------------------- 32
D. Service Materials ----------------------------------------------------------------------------------------- 32
E. Student Feedback and Course Follow-up -------------------------------------------------------- 32
V. Servicing Notes ----------------------------------------------------------------------------------- 33
A. Power and Plug Requirements ---------------------------------------------------------------------- 33
B. Installation Weight & Dimensions ------------------------------------------------------------------ 35
C. Installation Space Requirements ------------------------------------------------------------------- 37
D. Estimated Installation Times ------------------------------------------------------------------------- 40
E. License Management System (LMS) --------------------------------------------------------------- 41
F. Recommended System Engi neer Requir ements----------------------------------------------- 42
G. Upgrading (Service Support Tool) ------------------------------------------------------------------ 43
1. Upgrade Functions: ------------------------------------------------------------------------------------- 43
2. Backup / Restore RAM Data ------------------------------------------------------------------------- 43
H. Computer Requirements for Upgrading ---------------------------------------------------------- 44
I. Hard Disk Drive Handling ------------------------------------------------------------------------------ 45
J. Consumables ---------------------------------------------------------------------------------------------- 46
K. Periodically Replaced Parts -------------------------------------------------------------------------- 47
L. Consumable Parts --------------------------------------------------------------------------------------- 48
M. Main Engine Fixing Unit and ITB Unit ------------------------------------------------------------- 51
N. Periodic Replacement Parts -------------------------------------------------------------------------- 52
O. Periodic Maintenance ----------------------------------------------------------------------------------- 53
P. Special Tools ---------------------------------------------------------------------------------------------- 55
Q. Soft Counter ----------------------------------------------------------------------------------------------- 56
R. MEAP Counter -------------------------------------------------------------------------------------------- 57
VI. Suggested End-User Customer Service Offerings ----------------------------------- 58
A. Monthly Copy Volume ---------------------------------------------------------------------------------- 58
B. Limited Warranty Support ----------------------------------------------------------------------------- 59
1. End-User Limited Warranty Conditions ------------------------------------------------------------ 59
2. GPR-32/33 Drum Unit Limited Warranty ---------------------------------------------------------- 59
3. Flat-Rate Program -------------------------------------------------------------------------------------- 60
4. Warranty Parts for Repair ----------------------------------------------------------------------------- 62
5. e-Tag ------------------------------------------------------------------------------------------------------- 64
6. Online Limited Warranty Credit Inquiry ------------------------------------------------------------ 66
C. Service Parts Availability ------------------------------------------------------------------------------ 70
D. Parts Support Program for ColorPASS-GX300 Server --------------------------------------- 71
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
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Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
VII. Product Technical Support Offerings ----------------------------------------------------- 72
A. Dealer Support Requirements ----------------------------------------------------------------------- 72
B. Canon USA Support Offerings ----------------------------------------------------------------------- 73
1. Canon USA Technical Support Center ------------------------------------------------------------ 73
2. NAVI-------------------------------------------------------------------------------------------------------- 75
3. Internet Support ----------------------------------------------------------------------------------------- 78
VIII. Appendix -------------------------------------------------------------------------------------------- 81
A. Specifications --------------------------------------------------------------------------------------------- 81
B. Warranty ---------------------------------------------------------------------------------------------------- 92
1. imageRUNNER ADVANCE C9075 PRO/C9065 PRO Series Main Unit Limited W arra nty
92
2. imageRUNNER ADVANCE C7065/C7055 Series Main Unit Limited Warranty ---------- 93
3. GPR-32/33 Drum Unit Limited Warranty ---------------------------------------------------------- 94
C. List of Tables ---------------------------------------------------------------------------------------------- 95
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page v
Canon
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
I. Product Overview, Configuration, and Accessories
A. Product Overview
The imageRUNNER ADVANCE C9000 PRO series devices are high-speed,
high-performance and highly integrated color digital imaging devices
designed for corporate CRD (Central Reprographic Departments), Prin t-forpay/Print Shops, an d Q uic k Pri nter s .
This imageRUNNER ADVANCE C9000 P RO Series consists of t he following
configurations:
• imageRUNNER ADVANCE C9075 PRO with Essentials
• imageRUNNER ADVANCE C9065 PRO with Essentials
• imageRUNNER ADVANCE C9075 PRO Base Model
• imageRUNNER ADVANCE C9065 PRO Base Model
• imageRUNNER ADVANCE C9075 PRO Printer Mo del
• imageRUNNER ADVANCE C9065 PRO Printer Mo del
The imageRUNNER ADVANCE C9075 PRO is a Segment 5 device that
prints and copies color Letter sheets at speeds of up to 70-ppm (pages per
minute) and B&W (Black & White) Letter sheets at speeds of up to 75 ppm.
The imageRUNNER ADVANCE C9065 PRO is a Segment 4 device that
prints and copies color and B&W Letter sheets at speeds of up to 65-ppm.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
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Canon
The imageRUNNER ADVANCE C70 00 Series devices are high-speed, highperformance and highly integrated color digital imaging devices designed for
the enterprise high volume office and Corporate CRD.
This imageRUNNER ADVANCE C7000 Series consists of the following
configurations:
The imageRUNNER ADVANCE C7065/C7055 are Segment 4 devices that
print and copy color and B&W Letter sheets at speeds of up to 65-ppm and
55-ppm respectively.
The imageRUNNER ADVANCE C9000 PRO / C7000 Series models offer
standard 80 GB HDD (Hard Disc Drive), expandable to a 1TB HDD, and
2GB of RAM (Random Acces s Memory), expandable to 2.5GB of RAM. The
imageRUNNER ADVANCE C9000 PRO / C7000 Series models feature as a
standard single pass duplexing DADF that is capable of up to 200 ipm
(images-per-minute) scan speeds in Color and B&W at a reso lution of up to
300 dpi.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
imageRUNNER ADVANCE C7065 with Essentials
imageRUNNER ADVANCE C7055 with Essentials
imageRUNNER ADVANCE C7065 Base Model
imageRUNNER ADVANCE C7055 Base Model
imageRUNNER ADVANCE C7065 Printer Model
imageRUNNER ADVANCE C7055 Printer Model
Each of the models in this series offers as standard UFR II Printing and
Canon’s Universal Send Document Distribution capabilities. High
Compression PDF is now included as standard with Universal Send. True
Adobe PostScript will be optionally available for all models as an embedded
option as well as the PCL Printer Kit.
Further enhancing the Canon Mail Box technology is the Advanced Box and
external Memory Media support that are both standard features for all
models. This new feature allows the imageRUNNER ADVANCE C9000 PRO
/ C7000 Series to become more integrated into the office environment
through its support for native document storage, including PDF (Portable
Document Format), Microsoft Office Documents, XPS and more.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 2
Canon
on the final output, producing high quality output.
A Tilt and Swivel control panel is standard on the imageRUNNER ADVANCE
C9000 PRO Series models and optional for the imageRUNNER ADVANCE
C7000 Series models. This new highly adjustable embedded 10.4” touch
screen features a SVGA high resolution TFT display. This new display
provides a wider viewing angle and high contrast for increased usability. The
control panel also features a tilting mechanism, providing increased
accessibility.
Supported software includes the imageRUNNER ADVANCE Essentials. A
software package designed to work exclusively with the imageRUNNER
ADVANCE models as the core solutions package that are “essential” to
enable customers to be more productive in their business. This new
approach is to provide end-users with a complete out-of-the-box productivity
solution package with potential for additional expansion, and expose users to
the benefits and value of Canon solutions.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
The imageRUNNER ADVANCE C9000 PRO / C7000 Series
utilizes the new pQ toner. The pQ Toner is an oil-free toner
that utilizes small particles containing micro-dispersed wax
so that toner fixes evenly and lays flat, resulting in sharp,
vivid, dense images and a smooth finish. The pQ Toner has
a smaller and finer grain. The smaller size produces higher
image quality and higher detail. With the pQ toner (that does
not require oil-based fusing) fuser marks no longer appear
As an Energy Star Partner, Canon U.S.A., Inc. has determined that the
imageRUNNER ADVANCE models meet the Energy Star guidelines for
1
energy efficiency
.
1 If any options are installed, the device may no longer be ENERGY STAR qualified.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 3
Canon
Up to 530,000
(Letter)
Up to 550,000
(Letter)
Up to 550,000
(Letter)
Up to 500,000
(Letter)
Paper Deck-Unit-A1
(Up to 3,500 sheets)
POD Deck Lite-A1
(Up to 3,500 sheets)
Multi-Drawer Paper DeckA1 (Up to 6,000 sheets)
Model Comparison (Table 1)
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Features
Print Speed (Letter)
Scan Speed
(LTR, 300dpi)
Scan Speed
(LTR, 600dpi)
FCOT (Platen Glass)
(Approximately)
Warm-Up Time (Approximately) 6 min 5 min 5 min
Main Memory Std. / Max. 2GB / 2.5GB
HDD Memory Std. / Max. 80GB / 1TB
DADF
Multiple Copies 1-9,999
Resolution
Upright Control Panel Standard Optional
Toner Yield
(@5.0% Coverage)
BW Up to 75 ppm Up to 65 ppm Up to 65 ppm Up to 55 ppm
Color Up to 70 ppm Up to 65 ppm Up to 60 ppm Up to 55 ppm
Simplex
Duplex
Simplex/
Duplex
BW 4.4 sec 4.9 sec 4.9 sec
Color 6.0 sec 6.9 sec 6.6 sec
Std. Single-Pass Duplexing ADF
Capacity Up to 300 sheets
Copy 600 x 600 dpi
Print 1200 x 1200 dpi
Black Up to 72,000 Up to 80,000
Color Up to 54,000 Up to 52,000
B&W
Color
B&W Up to 200ipm
Color Up to 140ipm
B&W Up to 120ipm
Color Up to 70ipm
C9075 PRO C9065 PRO C7065 C7055
imageRUNNER ADVANCE
Up to 120ipm
Up to 70ipm
Drum Yield
Power Requirements 208V/15A 120V/20A
Plug Type NEMA 6-15P NEMA 5-20P
Std. / Max. Paper Capacity H
Max. Paper Size 13” x 19”
Max. Paper Weight 300gsm/110lb. Cover
Available
Paper Supply
Options
Black
Color Up to 174,000 (Letter) Up to 164,000 (Letter)
Up to 3,400/9,300 Sheets Up to 3,400/6,900 Sheets
Option Option
Option Option
Option Not Available
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 4
Canon
Model Comparison (Table 1) Continued
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Features
Mail Box Standard
STORE
PRINT
SEND
FAX Super G3 Fax Option (Up to 4 lines)
MEAP Standard
AMS Standard (Bundle)
Advanced BOX Standard
Memory Media Support Standard (Scan)
UFRII Standard
PCL Option
Direct Print Std. (JPEG, TIFF) Opt. (PDF)
Adobe PS (PostScript) Option
imagePASS (Embedded) Option
ColorPASS (Server) Option
Universal Send Standard
PDF High Compression Standard
PDF Advanced Feature Set Option2
PDF Security Feature Set Option3
PDF Digital User Signature Option
Send Trial Kit TBD
C9075 PRO C9065 PRO C7065 C7055
imageRUNNER ADVANCE
2 Includes Searchable PDF/XPS, Trace & Smooth PDF, PDF with Adobe Reader Extensions and Office Open XML format
support.
3 Includes Digital Device Signature (PDF/XPS) and Encrypted PDF modes.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 5
Canon
imageRUNNER ADVANCE
C9075 PRO
C9065 PRO
C7065
C7055
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Options (Table 2)
Features
Paper Deck Unit-A1 Optional
POD Deck Lite-A1 Optional
Multi Drawer Paper Deck-A1 Optional Not Available
Staple Finisher-A1 Optional Not Available
Booklet Finisher-A1 Optional Not Available
Inner Booklet Trimmer-A1 Optional Not Available
Document Insertion Unit-H1 Optional Not Available
Paper Folding Unit-G1 Optional Not Available
Puncher Unit-BF1 Optional Not Available
Professional Puncher-C1 (With Integration Unit) Optional Not Available
Staple Finisher-B1 Not Available Optional
Booklet Finisher-B1 Not Available Optional
External 2/3 Hole Puncher-A1 Not Available Optional
Document Insertion Unit-J1 Not Available Optional
Document Insertion / Folding Unit-G1 Not Available Optional
Canon PCL Printer Kit AD1 Optional
Canon PS Printer Kit-AD1 Optional
imagePASS-A1 Optional
ColorPASS-GX300 Optional
Copy Tray-P1 Optional
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 6
Canon
Item
Item Number4
imageRUNNER ADVANCE C9075 PRO with Booklet Finisher-A1 shown
imageRUNNER ADVANCE C9000 PRO Series
imageRUNNER ADVANCE C9075 PRO with Essentials5, 6
3618B017AA
imageRUNNER ADVANCE C9065 PRO with Essentials
5, 6
3619B012AA
imageRUNNER ADVANCE C9075 PRO Base Model7, 8
3618B014AA
imageRUNNER ADVANCE C9065 PRO Base Model
7, 8
3619B009AA
imageRUNNER ADVANCE C9075 PRO Printer Model
9, 8
3618B015AA
imageRUNNER ADVANCE C9065 PRO Printer Model
9, 8
3619B010AA
B. Configuration
Note: All configurations shown are for reference purposes only and are
subject to change without notice. Please refer to the Dealer Price List on the
ISG Central Website for the most up-to-date Item Numbers.
Configuration (Table 3)
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
4 Item Numbers and Part Numbers are subject to change without notice.
5 Includes Base Model and imageRUNNER ADVANCE Essentials. imageRUNNER ADVANCE Essentials includes
imageRUNNER ADVANCE Desktop, Workflow Composer and MEAP Connectors, and imageRUNNER ADVANCE Tracker.
6 imageRUNNER ADVANCE Desktop software ships standard with three year software maintenance. Workflow Composer,
Connectors and Tracker do not have Software Maintenance.
7 Ships standard with 2 x 1,100-Sheet Paper Drawers, 2 x 550-sheet Paper Cassettes, UFRII Printing, Color Universal Send with
PDF High Compression, Access Management System, Single Pass Duplexing Automatic Document Feeder, Color Image
Reader, Buffer Pass Unit, 10/100/1000 BaseTX Ethernet, USB 2.0 high speed connectivity, Color Network ScanGear and Drum
Units. Please note Color Image Reader with Single Pass Duplexing Automatic Document Feeder is shipped separately.
8 Requires Copy Tray-P1, Staple Finisher-A1 or Booklet Finisher-A1.
9 Ships standard with 2 x 1,100-Sheet Paper Drawers, 2 x 550-sheet Paper Cassettes, UFRII Printing, Access Management
System, Printer Cover, Buffer Pass Unit, 10/100/1000 BaseTX Ethernet, US B 2.0 high speed connectivity, and Drum Units.
Please note Printer Cover is shipped separately.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 7
Canon
Item
Item Number4
imageRUNNER ADVANCE C7065 with St aple Finishe-B1 shown
imageRUNNER ADVANCE C7000 Series
imageRUNNER ADVANCE C7065 with Ess ent ials
10, 11
3620B016AA
imageRUNNER ADVANCE C7055 with Ess ent ials
10, 11
3621B015AA
imageRUNNER ADVANCE C7065 Base Model
12, 13
3620B013AA
imageRUNNER ADVANCE C7055 Base Model
12, 13
3621B012AA
imageRUNNER ADVANCE C7065 Printer Model
14, 15
3620B014AA
imageRUNNER ADVANCE C7055 Printer Model
14, 15
3621B013AA
Hardware Accessory Options
Paper Deck Unit-A116
3691B002AA
POD Deck Lite-A116
3692B002AA
Multi-Drawer Paper Deck-A116
3699B002AA
Paper Deck Double Feeding Detection Kit-A1 (for Multi-Drawer Paper Deck-A1)
3111B001AA
Staple Finisher-A117
3701B002AA
Booklet Finisher-A117
3703B002AA
Puncher Unit-BF118
2895B002AA
Professional Puncher-C1
3842B001AA
Professional Puncher Integration Unit-B1
3844B001AA
Plastic Comb 19-Hole Punch LTR-A119
3028B001AA
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
10 Includes Base Model and imageRUNNER ADVANCE Essentials. imageRUNNER ADVANCE Essentials includes
imageRUNNER ADVANCE Desktop, Workflow Composer and MEAP Connectors, and imageRUNNER ADVANCE Tracker.
11 imageRUNNER ADVANCE Desktop software ships standard with three year software maintenance. Workflow Composer,
Connectors and Tracker do not have Software Maintenance.
12 S hips standard with 2 x 1,100-Sheet Paper Drawers, 2 x 550-sheet Paper Cassett es, UFRII Printing, Color Universal S end with
PDF High Compression, Access Management System, Single Pass Duplexing Automatic Document Feeder, Color Image
Reader, Buffer Pass Unit, 10/100/1000 BaseTX Ethernet, USB 2.0 high speed connectivity, Color Network ScanGear and Drum
Units. Please note Color Image Reader with Single Pass Duplexing Automatic Document Feeder is shipped separately.
13 Requires Copy Tray-P1, Staple Finisher-B1 or Booklet Finisher-B1.
14 Ships standard with 2 x 1,100-Sheet Paper Drawers, 2 x 550-sheet Paper Cassettes, UFRII Printing, Access Management
System, Printer Cover, Buffer Pass Unit, 10/100/1000 BaseTX Ethernet, US B 2.0 high speed connectivity, and Drum Units.
Please note Printer Cover is shipped separately.
15 Requires Copy Tray-P1, Staple Finisher-B1 or Booklet Finisher-B1.
16 P aper Deck Unit-A 1, POD Deck Lite-A1 or Multi-drawer Paper Deck-A 1 cannot be install ed at the same time.
17 Staple Finisher-A1, Booklet Finisher-A1 or Copy Tray-P1 cannot be installed at the same time.
18 Option for Staple Finisher-A1 or Booklet Finisher-A1. Installs inside finisher.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 8
Canon
Item
Item Number4
Twin Loop 21-Hole Punch LTR-A119
3028B002AA
Twin Loop 32-Hole Punch LTR-A119
3028B003AA
Color Coil 44-Hole Punch LTR-A119
3028B004AA
Velo Bind 11-Hole Punch LTR-A119
3028B005AA
Loose Leaf 3-Hole Punch LTR-A119
3028B006AA
Loose Leaf 5-Hole Punch LTR-A119
3028B022AA
Pro Click 32-Hole Punch LTR-A119
3028B021AA
Document Insertion Unit-H120
3708B002AA
Paper Folding Unit-G120
3711B001AA
Inner Booklet Trimmer-A1
2988B001AA
Staple Finisher-B1
3702B001AA
Booklet Finisher-B1
3704B001AA
External 2/3 Hole Puncher-A1
3705B002AA
Document Insertion Unit-J1
3709B001AA
Document Insertion/Folding Unit-G1
3710B002AA
Copy Tray-P117
3700B001AA
Tab Feeding Attachment Kit-B121
6793A004AA
Utility Tray-A122
3723B001AA
Upright Control Panel-A1 Set for C7065/C7055
3731B013AA
USB Key Board (Cherry)
1266V426
Key Switch Unit-B1
3873B001AA
Card Reader-C123
6575A001AB
Copy Card Reader Attachm ent Kit-A1
3730B001AA
Braille Label Kit-E1
7518A003AA
ADF Access Handle-A1
1095B001AA
Convenience Stapler-A1
1348V957
System Connectivity Accessories
PCL Printer Kit-AD124
3736B001AA
PS Printer Kit-AD124 Requires Additional Memory Type B (512MB)
3737B002AA
Direct Print Kit (for PDF/XPS)-H1 Requires Additional Memory Type B (512MB)
3674B002AA
Additional Memory Type B (512MB)
3668B001BA
Encrypted Secure Print Software-D1
1337B006AA
Barcode Printing Kit-D125
3999B001AA
Web Access Software-H126
2738B006AA
Universal Send Advanced Feature Set-D1
3405B002AA
Universal Send Security Feature Set-D1
3406B002AA
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
19 Opt ional Punch die for Professional Puncher-C1. Only one die can be installed at a time. Please check the appropriate product
reference materials for inf orm ation regarding life expectancy of the die.
20 Requires Staple Finisher-A1 or Booklet Finisher-A1.
21 A ddi tional Tab Feeding Attachment for cassettes 3 or 4.
22 Cannot be i nst al l ed if Multi-Drawer Paper Deck -A1 is installed.
23 Requires the Copy Card Reader Attachment Kit-A1.
24 Cannot be i nst al l ed with ColorPASS or imagePASS control l er.
25 Requires PCL Printer Kit-AD1.
26 Requires PS Printer Kit-AD1 or Direct Print Kit (for PDF/XPS)-H1 when printing PDF files.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 9
Canon
Item
Item Number4
Universal Send Digital User Signature Kit-C127
1326B010AA
Universal Send Searchable PDF/XPS Kit-D1e28
0634B022AA
Universal Send PDF Encryption Kit-D1e28
0633B018AA
Super G3 FAX Board-AD1
3732B002AA
Super G3 2nd Line Fax Board-AD129
3733B002AA
Super G3 3rd/4th Line Fax Board-AE130
3677B002AA
Remote FAX Kit-A131
3679B002AA
Secure Watermark-B1
1082B006AA
Wireless LAN Board-B1
24, 32
3680B001AA
USB Device Port-A1
3738B001AA
Multimedia Reader/Writer-A133
3721B001AA
Additional Memory Type B (512MB)
3668B001BA
Document Scan Lock Kit-A1
3840B002AA
Data Erase Kit-C1
4002B002AA
HDD Data Encryption and Mirroring Kit-C134
3718B002AA
Removable HDD Kit-AB1
3741B001AA
3.5inch/80GB HDD-A135
3739B001AA
3.5inch/1TB HDD-B1
3740B001AA
IPSec Board-B232
2906B002AA
Expansion Bus-F1
2905B001AA
Voice Guidance Kit-F136
3681B001AA
Voice Operation Kit-C136
3682B002AA
Remote Operator's Software Kit-B1
4001B002AA
Serial Interface Kit-K137
3725B001AA
Copy Control Interface Kit-A1
37, 38
3726B001AA
Controller & Controller Accessories
imagePASS-A1
39, 40, 41
3393B001AA
Secure Erase V1.1 (for imagePASS-A1)
1245B002AA
512MB Option Memory (for imagePASS-A1)
0448A030BA
ColorPASS-GX300
39, 41, 42
3489B001BA
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
27 SSO-H settings are required.
28 eLA N i t em (Licens e Access Number is delivered via CNA System)
29 Requires Super G3 FAX Board-AD1.
30 Requires Super G3 FAX Board-AD1 and Requires Super G3 2nd Line FAX Board-AD1.
31 Cannot be i nst al l ed with Super G3 FAX Board-AD1.
32 Requires Expansion Bus-F1.
33 Requires USB Device Port-A1.
34 HDD Mirroring f eature requires two hard drives, either one addit ional 3.5inch/80GB HDD-A1 with standard 80GB HDD or two
3.5inch/1TB HDD-B1 replacing standard 80GB HDD.
35 80GB HDD f or Mirroring f unct i onalit y only, cannot be used to increase storage.
36 V oi ce Guidance Kit-F1 and Voice Operation Kit-C1 cannot be installed at the same time.
37 Serial Interface Kit-K1 and Copy Control Interface Kit-A1 cannot be install ed at the same time.
38 Cannot be installed if Card Reader-C1 is installed.
39 Cannot be installed with PCL Printer Kit-AD1 and PS Printer Kit-AD1. imagePASS-A1 and COlorPASS-GX300 cannot be
installed at the same time.
40 S hi ps standard with Hot Folder V 2.0 and Paper Catalog Kit.
41 Requi res Additional Memory Type B (512MB).
42 S hi ps standard with Hot Folder V 2.0, Graphic Arts Feature Set V2. 2, Paper Catalog Kit, Secure Erase V1.1 and VDP Kit.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 10
Canon
Item
Item Number4
Impose v2.7 (for imagePASS-A1 & ColorPASS-GX300)
6596A029AB
Removable Hard Disk Drive Kit-B1 (for ColorPASS-GX300)
0134B003AA
Graphic Arts Feature Premium Feature Set v2.2
7752A022AA
Compose V2.0
2351B001AB
X-Rite Eye-One (for ColorPASS-GX300)
8002A004AA
Advance Controller Interface Kit (for ColorPASS-GX300)
1101V271
Integrated Interface & Stand-A1 (for ColorPASS-GX300)43
1099V652
imageRUNNER ADVANCE Essentials
imageRUNNER ADVANCE Essentials V1.0 (Desktop 5L, WFC w/connectors, Tracker)44
7494A687AA
imageRUNNER ADVANCE Essentials V1.0 NFR45
7494A690AA
imageRUNNER ADVANCE Desktop Additional 5L with 3 yrs Software Maintenance
7494A688AA
imageRUNNER ADVANCE Desktop 5L 1 yr Software Maintenance Extension46
7494A689AA
Supplies & Consumables
Stamp Ink CRG-C1
1857B001AA
Stamp Unit-B1
1858B001AA
Staple-G1 (for Staple Finisher-A1 & Booklet Finisher-A1)47
6788A001AC
Staple-P1 (for Booklet Finisher-A1)48
1008B001AA
Staple Cartridge-J1 (for Staple Finisher-B1 & Booklet Finisher-B1)
6707A001AC
Staple Cartridge-D2 (for Booklet Finisher-B1)
0250A002AD
GPR-32/33 Black Drum Unit
2780B003AA
GPR-32/33 Color Drum Unit
2781B004AA
GPR-32 Black Toner
2791B003AA
GPR-32 Cyan Toner
2795B003AA
GPR-32 Magenta Toner
2799B003AA
GPR-32 Yellow Toner
2803B003AA
GPR-33 Black Toner
2792B003AA
GPR-33 Cyan Toner
2796B003AA
GPR-33 Magenta Toner
2800B003AA
GPR-33 Yellow Toner
2804B003AA
550Kimpressions / iR ADV C7065 - 550K impres sions / iR ADV C7055-500K impressions)
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
GPR-32/33 Black Drum Unit (iR ADV C9075 - 530K impressions / iR ADV C9065 -
2780B003AA
43 Comes with 22" LCD monitor, keyboard and mouse.
44 The imageRUNNER ADVANCE Desktop s oftware ships standard with three-year sof tware maintenance. Workflow Composer,
Connectors and Tracker do not have Software Maintenance.
45 Up t o three (3) NFR packages per showroom l ocat i on are available.
46 S oftware Maintenance Extensions can be purchased and registered up to 5 years in advance.
47 Us ed for corner/double stapling only. Three cartridges per case, up to 5,000 staples per cartridge.
48 Us ed for booklet finishing only. Two cartridges per case, up to 5,000 staples per cartridge.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 11
Canon
• Main Unit
• Installation Check List
• Drum cartridge (Bk)
• UFR II User Software CD (E)
• Drum cartridge (C)
• MEAP Admin. Software CD
• Drum cartridge (M)
• Maintenance Guide
• Drum cartridge (Y)
• How to Use the Manuals
• Getting Started Guide
• AMS KIT
• e-Manual
• Installation check list
• Quick Reference
• Notice for functi on difference
• Frequently Asked Questions
• Correction Notice
• Drum warranty card
• Package
• Register/Update Software Administrator Guide
C. Main Unit Box Conte nts
Note: Box contents shown are for reference purposes only and are subject to
change without notice.
Box Contents (Main Unit Only) (Table 4)
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 12
Canon
D. Common Accessory Options for the imageRUNNER Advance
1. Paper Deck Unit-A1
2. POD Deck Lite-A1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
The optional Paper Dec k Unit-A1 accessory has a capacity of
up to 3,500 sheets and supports paper sizes of up to 8.5”x11”
in weights ranging from 14 lb. bond to 80 lb. cover (Uncoated).
The Paper Deck Unit-A1 includes air assisted pick up & paper
feed as well as roller pick up & paper feed. The Paper Deck
Unit-B1 cannot be installed with the POD Deck Lite-A1 or Multi Drawer
Paper Deck-A1.
The optional Paper Deck Unit-A1 accessory has a
capacity of up to 3,500 sheets and supports paper sizes
of up to 13”x19” in weights ranging from 14 lb. bond to
110 lb. cover (Uncoated). The POD Deck Lite-A1
includes air assisted pick up & paper feed as well as
roller pick up & paper feed. The POD Deck Lite-A1 cannot be installed
with the Paper Deck Lit e-B1 or the Multi Drawer Paper Deck-A1.
E. Accessory Options for the imageRUNNER ADVANCE C9000 PRO
Series
1. Multi Drawer Paper Deck-A1
The optional Multi Drawer Paper Deck-A1 is a three
drawer Accessory with a capacity of up to 6,000
sheets (up to 2,000 sheets per drawer). The Multi
Drawer Paper Deck-A1 supports paper sizes of up to
13”x19.2” in weights ranging from 14 lb. bond to 110
lb. cover (Uncoated). The Multi Drawer Paper DeckA1 includes air assisted pick up & paper feed as well
as roller pick up & paper feed. The Multi Drawer
Paper Deck-A1 cannot be installed with the Paper Deck-A1 or the POD
Deck-A1.
2. Staple Finisher-A1
The Staple Finisher-A1 is an optional accessory capable
of multi-position stapling (corner stapling and doublestapling) for up to 100-sheets and supports paper
weights of up to 110lb cover. The Staple Finisher-A1 has
three output trays with an output capacity of up to 4,250
sheets (Letter) (Sample Tray up to 250 sheets, Top T ray
up to 1,500 sheets, Bottom Tray up to 2,500 sheets).
The Staple Finisher-A1 cannot be installed with the
Booklet Finisher-A1.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 13
Canon
3. Booklet Finisher-A1
4. Inner Booklet Trimmer-A1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
This optional accessory provides multiple functions for the
imageRUNNER ADVANCE. Saddle stitch for up to 20sheets with paper sizes of up to 13” X19.2”, V folding of
up to three sheets without stapling. In addition, the
Booklet Finisher-A1 supports multi-position stapling
(corner stapling and double-stapling) for up to 100-sheets
and supports paper weights of up to 110lb cover. The
Booklet Finisher-A1 has three output trays with an output
capacity of up to 4,250 sheets (Letter) (Sample Tray up to 250 sheets,
Top Tray up to 1,500 sheets, Bottom Tray up to 2,500 sheets). The
Booklet Finisher-A1 cannot be installed with the Staple Finisher-A1.
The optional Inner Booklet Trimmer-A1 accessory has a booklet
capacity of up to 30-booklets and supports one side trim adjustable
from 2mm to 20mm. the Inner Booklet Trimmer-A1 has a waste
capacity of up to 1,500 trimmed sheets.
5. Document Insertion Unit-H1
This optional Document Inserter Unit-H1 for the
imageRUNNER ADVANCE gives users t he ability to insert
pre-printed cover sheets or insert sheets for binding. There
is an upper tray and a lower tray each having a capacity of
up to 200 sheets (up to 400 sheets total). The Document
Insertion Unit-H1 supports paper weights of 14 lb. bond to
110 lb. cover and a paper size of LTR to 13”x19”.
6. Paper Fol di ng Uni t-G1
The optional Paper Folding Unit-G1 enables the user to Z-fold,
C-fold, Accordion Z-fold and Half-fold (V-fold) paper for
businesses that require letters, invoices, or brochures to be
folded.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 14
Canon
7. Puncher Unit-BF1
8. Professional Puncher-C1 (With Integration Unit)
F. Accessory Options for the imageRUNNER ADVANCE C7000 Series
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
The optional Puncher Unit-BF1 provides 2 and 3-hole punch capability
for paper stocks up to 140 lb. Index. This option supports 2-hole punch
for LGL and LTRR paper and 3-hole punch for 11" x 17" and LTR. The
Puncher Unit-BF1 requires the Staple Finisher-A1 or the Booklet
Finisher-A1.
The Professional Puncher-C1 provides users with a variety
of punch patterns. The punch patterns are available as die
sets (easily replaced by the user). The Professional
Puncher Unit-C1 combined with the Professional Puncher
Integration Unit-A1 provides the user with the ability to
create off-line plastic spiral bound books. This option
supports LTR size paper only up to 80 lb. Cover.
1. Staple Finisher-B1
The Staple Finisher-B1 is an optional accessory capable of
multi-position stapling (corner stapling and double-stapling)
for up to 50-sheets and supports paper weights of up to
110lb cover. The Staple Finisher-A1 has three output trays
with an output capacity of up to 4,000 sheets (Letter)
(Sample Tray up to 250 sheets, Top Tray up to 1,300 sheets,
Bottom Tray up to 2,450 sheets). The Staple Finisher-B1
cannot be installed with the Booklet Finisher-B1.
2. Booklet Finisher-B1
This optional accessory provides multiple functions for the
imageRUNNER ADVANCE. Saddle stitch up to 16-sheets
with paper sizes of up to 13” X19.2”, V folding of up to one
sheet without stapling. In addition, the Booklet Finisher-B1
supports multi-position stapling (corner stapling and
double-stapling) for up to 50-sheets and supports paper
weights of up to 110lb cover. The Booklet Finisher-A1 has
three output trays with an output capacity of up to 4,000
sheets (Letter) (Sample Tray up to 250 sheets, Top Tray
up to 1,300 sheets, Bottom Tray up to 2,450 sheets). The Booklet
Finisher-A1 cannot be installed with the Staple Finisher-B1.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 15
Canon
3. External 2/3 Hole Puncher-A1
4. Document Insertion Unit-J1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
The optional External 2/3 Hole Puncher-A1 provides 2- and 3-hole
punch capability for paper stocks up to 140 lb. Index. This option
supports 2-hole punch for LGL and LTRR paper and 3-hole punch
for 11" x 17" and LTR. The External 2/3 Hole Puncher-A1 requires
the Staple Finisher-B1 or the Booklet Finish er -B1.
This optional Document Inserter / Folding Unit-G1 provides
users the ability to insert pre-printed cover sheets or insert
sheets with a single tray capacity of up to 100 sheets. The
Document Inserter / Folding Unit-G1 also has folding
capabilities to support Z-fold and C-fold paper for
businesses that require letters, invoices, or brochures to be
folded.
5. Document Insertion / Folding Unit-G1
This optional Document Inserter / Folding Unit-G1 provides
users the ability to insert pre-printed cover sheets or insert
sheets with a single tray capacity of up to 100 sheets. The
Document Inserter / Folding Unit-G1 also has folding
capabilities to support Z-fold and C-fold paper for
businesses that require letters, invoices, or brochures to be
folded.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 16
Canon
G. Advanced O ptions
For demanding production environments, the imagePASS-A1
ColorPASS-GX300
to enhance print productivity for multi-user environments with advanced job
management features and Color Management Tools.
1. Canon PCL Printer Kit-AD1 and PS Printer Kit-AD1
2. imagePASS-A1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
49
49, 50
Print Controllers feature the latest system software
and
The imageRUNNER ADVANCE C9000 Pro / C7000 Series features a
Canon designed controller that utilizes the Adobe PostScript 3 print
drivers and software and PCL 5c/6 description languages. The PCL
Printer Kit-AD149 supports PCL5c/6 while the PS Printer Kit-AD149
supports Adobe PostScript 3. The Canon controllers enable a true print
resolution of up to 1200 x 1200 dpi. Adobe PostScript (PS) Printing
provides support for genuine PS/PDF users and applications with
support for Adobe Genuine fonts. (Additional Memory Type B 512MB
(3668B001BA4) is required for these options.)
Note: LMS Activation is required.
is required for this option.)
3. ColorPASS-GX300
The imagePASS A1 is an EFI Print Controller that is a
piggyback controller positioned for end-users who require
Genuine Adobe PS (Postscript) with high-speed RIP a nd endusers who require a setup of print jobs using a EFI and Canon
co-developed controller and utility software. This controller
would also be suitable for users emphasizing color-adjusting
functions. (Additional Memory Type B 512MB (3668B001BA4)
The ColorPASS-GX300 is an external controller positioned
for CRD and Print-For-Pay markets that require Print on
Demand functions or high-speed RIPs with workflow utilities.
This controller is also suitable for users that require color
adjustment functions. (Additional Memory Type B 512MB
(3668B001BA4) is required for this option.)
49
Additional Memory Type B 512MB required.
50
ColorPASS-GX300 Cannot be installed with PCL Printer Kit-AD1 and PS Printer Kit-AD1. imagePASS-A1 and ColorPASS-GX300
cannot be installed at the same time. Ships standard with Hot Folder 2.0, Graphic Arts Feature Set 2.2, Paper Catalog Kit,
Secure Erase 1.1 and VDP Kit.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 17
Canon
4. Command Worksta tion 5
help minimize print errors and waste, while making the user interface
simpler and generating cohesive tool integration including color
management tools, VDP resources, fonts, Virtual Printers, and job logs.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Command Workstation 551 is included
with the ColorPASS-GX300 controllers.
Command Workstation 5 includes the
Job Center area. The Job Center area is
a centralized location to view and
manage jobs sent to the Fiery server and
is the operator’s main user interface for
job management and set-up controls.
Command Workstation 5 offers
integrated, fast, and flexible previews to
51 Comm and Workstation 5 ships with the ColorPASS-GX300 and can be used the im agePASS-A1. Command Workstation 5 is
available as a free download from the EFI website at: www.efi.com\cws5
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 18
Canon
H. Data Storage & Security Options
Canon U.S.A. Inc. is not liable for any failure or damages resulting from loss
of data.
1. Advanced Box
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
CAUTION
Advanced Box is a storage area in the machine that stores scanned
documents and Microsoft Office files to be used on your computer.
There are two types of storage in the Advanced Box: the Shared Space
and the Personal Space.
The Advanced Box can be opened to the public as an SMB (Server
Message Block) server or WebDAV (Distributed Authoring and
Versioning) server. The Advanced Box can be accessed from a
Personal Computer (PC) to move files from the PC to the machine or
vice-versa.
Note: End-users can store and share native files in the Advanced Box,
however, only PDF, TIFF, and JPG files can be printed directly from the
Advanced BOX. All other native files cannot be printed.
IMPORTANT
It is strongly recommended to protect the Advanced Box from viruses. If
the end-user has an antivirus system in place, the Advanced Box
folders should be added to its list of folders to scan and protect.
In addition, it is highly recommended that end-user customers install the
HDD Encryption & Mirroring Kit-B1 and have security systems and a
back up plan available for data and data storage. Critical data, such as
Inbox and Address Book content on the machine’s hard drive must be
backed up periodically. Similarly, data stored on a hard drive and on the
Advanced Box must be secured.
For more information on backing up data, refer to the Getting Started
Guide, Chapter 1, and “Before You Start Using This Machine”.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 19
Canon
2. TPM (Trusted Platform Module)
3. HDD Data Encryption & Mirroring Kit-C1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
TPM is a standard security chip (tamper resistant hardware) installed in
the imageRUNNER ADVANCE C9000 PRO / C7000 Series. The TPM
provides a facility for the secure generation of cryptographic keys,
encrypts information stored on the internal HDD, and decrypts
information read from the internal HDD. The public keys to encrypt
confidential information are securely controlled by the TPM chip, and
they can only be decrypted if the TPM releases the associated
decryption key. If the HDD is removed from the machine, it will be
difficult to retrieve data off that HDD since the encryption key for that
data is stored in a separate location within the TPM.
CAUTION
Once the TPM setting is activated, if the end user fails to back up the
TPM key, or if the end user loses the TPM key, it may result in
permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not
liable.
The HDD Encryption & Mirroring Kit-B1 encrypts image data before
writing to the HDD. This kit provides protection for all data including
documents stored in Mail Boxes. The HDD Data Encryption & Mirroring
Kit-C1 is equipped with the Canon MFP Security Chip 1.50, which has
acquired Common Criteria Certification of Evaluation Level 3 (EAL3).
Common Criteria Certification is a requirement for all government
agencies that handle national security data. Receiving Common
Criteria Certification indicates that this kit has passed a “rigorous
government sponsored inspection process for the safety and security of
data entered, stored, displayed, or transmitted by networked devices”.
CAUTION
If the HDD Data Encryption & Mirroring Kit-C1 is installed after the Main
unit is installed then the HDD must be backed up before installing the
Kit or a loss of data may occur. If this occurs, an E602 error code may
appear and the System Software will need to be reloaded onto the
engine.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 20
Canon
4. Removable Hard Disk Drive Kit-B1
5. HDD Data Er ase Kit-C1
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
The optional Removable Hard Disk Drive Kit-B1 (available for the
ColorPASS-GX300 only) provides the capability to physically remove
the Hard Drive out of the device and place it in a secured location. It
allows the hard drive to be easily removed for secure storage on a
frequent basis and easily reinstalled for norm al device use. This option
provides another layer of data security for government agencies and
corporate enterprises that need to ensure that data stored on the hard
disk is physically secured when the unit is not in use.
Customers with concerns about data security may want to consider
having a Removable Hard Disk Drive Kit-B1 available that only contains
the machine system software. The technician would utilize this HDD
during maintenance visits.
When the HDD Erase Kit-C1 is enabled, data is automatically and
completely erased when deleted from the hard disk. This is to ensure
that no trace of data remains on the hard disk. One of the following
three methods can be used to erase data from the hard disk: Overwrite
Once With Null Data, Overwrite Once With Random Data, or Overwrite
With Random Data Three Times.
The following data is compl etel y erased from the hard disk:
• Image data created when copying, printing, scanning and faxing
• Image data that remained after you deleted a document in an inbox
• Spooled data
• User information, such as address book data, after deletion
Notes:
• Do not use the machine while data is being erased from the hard
disk. It may take some time until the machine becomes ready to
scan once the data is completely erased.
• The performance of the machine may degrade when processing
jobs.
• The Overwrite Null Data One Time method is set by default when
the HDD Data Erase Kit-C1 is activated.
CAUTION
If the HDD Data Erase Kit-C1 is installed after the Main unit is installed
then the HDD m ust be backed up before ins talling the Kit or a loss of
data may occur. If this occurs, an E602 error code may appear and the
System Software will need to be reloaded onto the engine.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 21
Canon
Data Storage and Security Option Notes:
• T he end-user should consider remote back-ups to a network drive even
• The end-user should consider scanning the imageRUNNER ADVANCE
• Prior to any system software upgrades, the end-user should backup the
I. Customer Expectations Document (CED)
Canon USA offers Dealers a Customer Expectations Document (CED) that
contains features and capabilities of the Canon imageRUNNER ADVANCE
C9000 PRO / C7000 Series of devices. This document was developed to
assist Canon USA dealers as part of their pre-sale, and pre-installation
planning process to potential customers to help clarify the requirements and
responsibilities associated with owning and operating an imageRUNNER
ADVANCE C9000 PRO /C7000 Series device.
It is recommended that potential customers that are interested in purchasing
imageRUNNER ADVANCE C9000 PRO /C7000 Series device have, and
familiarize themselves with, the inf ormation in the CED prior to making their
purchase.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
when installing the HDD Encryption & Mirroring Kit-B1.
HDD’s and removable HDD’s over the network with Anti-Virus software.
HDD user data.
Each model in this imageRUNNER ADV ANCE S eries will have its own CED,
which can be found on the Canon USA e-Support website.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 22
Canon
II. Features
A. New User Interface Design
The imageRUNNER ADVANCE models feature as standard a completely
redesigned User Interface (UI) emphasizing an ease of use and
customization to improve the user-friendliness and accessibility for each user.
The UI utilizes larger on-screen buttons for easier navigation, and graphics
accompany text to assist users in quickly and easily identifying functions.
The UI screen is capable of identifying functions separately on the main
screen (e.g. the fax features are separate from the Send features), requiring
fewer steps to access frequently used features.
A Quick Menu is available which allows the registration of frequently used
buttons. In addition, utilizing Workflow Composer, an end-user can register
one-button workflows on the Quick Menu to replace complex m ulti-ste p job
tasks.
The new UI Supports a USB interface for memory media integration and
Keyboard Support.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
1. Upright User Inte r fa ce
positions arm to enable the UI to move to a desired viewing position.
2. Fixed User Interface
The Upright User Interface (available as Standard
on the imageRUNNER ADVANCE C9075
PRO/C9065 PRO models and optional on the
imageRUNNER ADVANCE C7065/C7055 models)
feature a 10.4” Super VGA high-resolution TFT
screen with Tilt and Swivel capability and a flexible
The imageRUNNER ADVANCE C7065/C7055
models feature as standard an 8.4” Super VGA
high-resolution TFT screen.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 23
Canon
B. Remote Support Services
1. imageWARE Remote
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
imageWARE Remote52 is a service that collects the page counter,
service part counter, alarm, jam, and error code data from Canon
devices with the Embedded Remote Diagnostic System (eRDS). The
eRDS enables a device to transmit counter and error code data to a
Universal Gatewa y (UGW) database that the dealership can retrieve via
a web portal.
a. There are two imageWARE Remote packages available
(1) imageWARE Remote Meter Reading
This system communicates the meter counter information to
the UGW database for review by the dealership.
(2) imageWARE Remote Service Monitor
This system includes the same service as imageWARE
Remote Meter Reading with the addition of transmitting device
alarm, jam, and error alert notification to the dealership.
b. Content Delivery System Scheduler
imageWARE Remote enables the Dealership to schedule the
download of MEAP applications and firmware using the Content
Deliver y Syste m. The Dealership schedules the content (application
or firmware) and time to download using the UGW. As the
imageRUNNER ADVANCE device polls the UGW (via the eRDS),
the device receives the schedule and content to download from the
Content Deliver y System server. ImageWARE Remote is required to
use the ‘Scheduled Delivery’ Method or the ‘Full Remote’ Met hod of
the Content Delivery System. See the Content Delivery System,
page 24.
2. Content Delivery System
The Content Delivery System (CDS) is Canon’s next generation system
for the delivery and installation of firmware and MEAP applications to
the imageRUNNER ADVANCE devices. Advantages of the CDS
include reduced service costs (labor, travel), and improved first call
resolution. Another benefit is that the latest version of firmware is
always available to download and install on the imageRUNNER
ADVANCE devices.
52 Ref er t o the imageWA RE Remote Software Solutions Gui de for more inform ation
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015
Rev. 2 Page 24
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