Canon imageFORMULA DR-M160II Service Manual

Canon

Service Guide

Canon imageFORMULA DR-M160II Service Guide

Revision

Date

Section(s)

Details

Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
E-Mail: [e-mail]

Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web Site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web Site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web Site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE
imageFORMULA DR-M160II. SPECIFICATIONS AND OTHER INFORMATION
CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR
THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT

ENGINEERING REVISIONS.

REVISION HISTORY

June 2014 All Release of the Canon imageFORMULA DR-M160II Service Guide

imageFORMULA DR-M160II Service Guide June 2014

Page i

Canon imageFORMULA DR-M160II Service Guide

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2014. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon

Inc.
All other company names and product names may be trademarks or registered trademarks of their

respective owners, and are hereby acknowledged.

LEGAL NOTICES

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices, specifications and
availability dates listed herein are subject to change without notice. The latest version is available online
at the ISG Central and e-Support Center Web Sites noted above. Please make certain that you are using
the latest version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

imageFORMULA DR-M160II Service Guide June 2014

Page ii

Canon imageFORMULA DR-M160II Service Guide

Contents

I. Product Overview and Configuration------------------------------------------------------------------1

A. Overview ---------------------------------------------------------------------------------------------------------------- 1
B. Optional imageFORMULA Flatbed Scanner Unit ---------------------------------------------------------- 1

imageFORMULA Flatbed Scanner Unit 101--------------------------------------------------------------- 11.
imageFORMULA Flatbed Scanner Unit 201--------------------------------------------------------------- 12.

C. Optional Barcode Module ----------------------------------------------------------------------------------------- 1
D. Configuration---------------------------------------------------------------------------------------------------------- 2
E. Box Contents (for Main Unit) ------------------------------------------------------------------------------------- 3

II. Service Authorization---------------------------------------------------------------------------------------4
III. Education Training ------------------------------------------------------------------------------------------4

A. Overview ---------------------------------------------------------------------------------------------------------------- 4
B. Technician Certification-------------------------------------------------------------------------------------------- 4
C. Who Should Take This Training--------------------------------------------------------------------------------- 4
D. Prerequisites----------------------------------------------------------------------------------------------------------- 5
E. What You Will Learn------------------------------------------------------------------------------------------------- 5
F. Course Format -------------------------------------------------------------------------------------------------------- 5
G. Course Highlights---------------------------------------------------------------------------------------------------- 5
H. Course Equipment--------------------------------------------------------------------------------------------------- 5
I. Service Materials----------------------------------------------------------------------------------------------------- 5

IV. Servicing Notes-----------------------------------------------------------------------------------------------6

A. Power and Plug Requirements ---------------------------------------------------------------------------------- 6
B. Installation Weight & Dimensions ------------------------------------------------------------------------------ 7
C. Installation Space Requirement --------------------------------------------------------------------------------- 8
D. Software Installation Procedures (End-User) --------------------------------------------------------------- 9
E. Estimated Installation Time (End-User)----------------------------------------------------------------------10
F. Recommended Computer Requirements (End-User) ---------------------------------------------------10
G. Special Tools ---------------------------------------------------------------------------------------------------------10
H. Consumable Parts (End-User) ----------------------------------------------------------------------------------11
I. Recommended Replacement Parts ---------------------------------------------------------------------------11
J. Periodic Maintenance (End-User)------------------------------------------------------------------------------12
K. Firmware Upgrade --------------------------------------------------------------------------------------------------12

V. End-User Service Offerings----------------------------------------------------------------------------- 13

A. imageFORMULA DR-Scanner Limited Warranty----------------------------------------------------------13
B. Technical support for the End User---------------------------------------------------------------------------13

Telephone Support----------------------------------------------------------------------------------------------131.
Internet Support--------------------------------------------------------------------------------------------------132.
Exchange Service-----------------------------------------------------------------------------------------------143.

C. Post-Warranty Support--------------------------------------------------------------------------------------------15

eCarePAK---------------------------------------------------------------------------------------------------------151.
Maintenance Agreement---------------------------------------------------------------------------------------152.

VI. Authorized Servicer Program -------------------------------------------------------------------------- 16

A. Authorized Servicer Customer Registration System----------------------------------------------------16
B. The ASCR Registration Process -------------------------------------------------------------------------------16

imageFORMULA DR-M160II Service Guide June 2014

Page iii

Canon imageFORMULA DR-M160II Service Guide

VII. Warranty Procedures------------------------------------------------------------------------------------- 18

A. e-Tag --------------------------------------------------------------------------------------------------------------------18
B. On-Line Limited Warranty Credit Inquiry--------------------------------------------------------------------20
C. Warranty Reimbursement ----------------------------------------------------------------------------------------22

Dispatch by CITS------------------------------------------------------------------------------------------------221.
Warranty Marketing Program – Buy-Out Program ------------------------------------------------------222.

VIII. Product Technical Support Offerings --------------------------------------------------------------- 23

A. Technical Support / Escalation ---------------------------------------------------------------------------------23

Canon Technical Support Center----------------------------------------------------------------------------231.
Call Escalation Procedure-------------------------------------------------------------------------------------242.

B. Internet Support -----------------------------------------------------------------------------------------------------25

Canon USA e-Support Center Web Site-------------------------------------------------------------------251.
Canon USA ISG Central Web Site--------------------------------------------------------------------------262.

IX. Appendix------------------------------------------------------------------------------------------------------ 28

A. Specifications --------------------------------------------------------------------------------------------------------28
B. imageFORMULA DR Scanner Limited Warranty ----------------------------------------------------------30
C. List of Tables ---------------------------------------------------------------------------------------------------------31
D. List of Figures--------------------------------------------------------------------------------------------------------31

imageFORMULA DR-M160II Service Guide June 2014

Page iv

I. Product Overview and Configuration

A. Overview

The Canon imageFORMULA DR-M160II is a compact High-speed document
scanner for office environments. This scanner is capable of quickly and
efficiently transforming paper documents into manageable electronic files.
The design, image processing, item handling, and intelligent software offer
end-to-end options for capturing, converting, communicating, and controlling
business information

The imageFORMULA DR-M160II also includes the following capbilites:
 High-speed single pass duplex scanning1in Color and Black & White

(B&W) at speeds of up to 60 pages-per-minute (ppm) simplex and up to
120 images-per-minute (ipm) (duplex) at a resolution of up to 200 dpi (dots
per inch) in color and a resolution of up to 300 dpi in B&W.

 Hi-Speed USB 2.0 interface
 One touch JOB function buttons
 Bundled software includes eCopy PDF Pro Office, PaperPort, BizCard

Reader as well as Canon's CapturePerfect and Capture0nTouch with
Microsoft SharePoint and Evernote scan-to-cloud capability.

 Meets the ENERGY STAR guidelines for energy efficiency.

imageFORMULA DR-M160II Service Guide

B. Optional imageFORMULA Flatbed Scanner Unit

The optional flatbed scanner unit enables scanning a variety of document
types, expanding the capabilities of the imageFORMULA DR-M160II scanner.

Available imageFORMULA Flatbed Scanner Units are the:

imageFORMULA Flatbed Scanner Unit 1011.

Supports document sizes up to 8.5” x 14.0”.

imageFORMULA Flatbed Scanner Unit 2012.

Supports document sizes up to 11.7” x 17.0”.

Note: The imageFORMULA Flatbed Scanner Unit cannot operate as a stand­alone unit; it must be connected to a compatible imageFORMULA DR-Series
scanner. Refer to the imageFORMULA Flatbed Scanner Unit Service Guide
for additional information.

C. Optional Barcode Module

The optional add-on software module will recognize barcodes printed on
documents when scanning.

1 The scan speed is based on internal testing, based on Letter-Sized paper in portrait mode at 200 dpi, and may vary, depending

on image file format selected.

imageFORMULA DR-M160II Service Guide June 2014

Page 1

imageFORMULA DR-M160II Service Guide

D. Configuration

Note: Configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealers Price List on the ISG
Central Web Site (http://isgcentral.cusa.canon.com/) or the Canon Network
Access Web site (www.cna.cusa.canon.com) for the most up-to-date Item
Numbers.

Table 1 – Configuration

Item Item Number

2

imageFORMULA DR-M160II shown

imageFORMULA DR-M160II

5483B002AA

Table 2 – Consumables

Item Item Number

Exchange Roller Kit

5607B001AA

Note: The Exchange Roller Kit consists of the following consumable parts and can be
ordered as a sales item: Feed Roller and Retard Roller. Refer to the Consumable Parts
Table on Page 11.

Table 3 – Options

Item Item Number

imageFORMULA Flatbed Scanner Unit 101

4101B002AA
imageFORMULA Flatbed Scanner Unit 201 (11” x17”) 6240B002AA
Barcode Module 1922B001AA

2

2

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

imageFORMULA DR-M160II Service Guide June 2014

Page 2

imageFORMULA DR-M160II Service Guide

Table 4 – eCarePAKs

Item Number

Item

Dealer Distributer

Advanced Exchange Program for Workgroup Scanner 1 year 9737B005AA 5351B001AA

2

Advanced Exchange Program for Workgroup Scanner 2 year 9737B006AA
Advanced Exchange Program for Workgroup Scanner 3 year 9737B007AA 5351B003AA
Advanced Exchange Program for Workgroup Scanner 4 year 9737B008AA

E. Box Contents (for Main Unit)

Note: Box contents shown are for reference purposes only and are subject to
change without notice.

 imageFORMULA DR-M160II Scanner
 Feed Tray
 Power Cable 120V
 AC Adaptor
 Set up DVD-ROM
 USB Cable
 Warranty Card
 User Registration Card
 Reference Guide (Basic Operation)

5351B002AA

5351B004AA

imageFORMULA DR-M160II Service Guide June 2014

Page 3

imageFORMULA DR-M160II Service Guide

II. Service Authorization

To become authorized and maintain authorization to service an imageFORMULA
DR-M160II scanner, each authorized dealer location must have at least one (1)
service technician who has completed the imageFORMULA DR-M160II Online
Training and received certification.

III. Education Training

A. Overview

The imageFORMULA DR-M160 Self-Paced On-line Training course provides
technicians with the theoretical concepts to install, configure, and support the
imageFORMULA DR-M160II. The course outlines the setup of the scanner
and its software, provides scanner component details, lists consumable parts,
and provides basic information on the power supply and electrical parts, along
with their locations for troubleshooting.

The imageFORMULA DR-M160 Self-Paced On-line Training course is
available on Canon USA’s e-Support Center Web Site
(http://www.support.cusa.canon.com) Training Center.

Table 5 – Canon imageFORMULA DR-M160II Technician Training

Module Name Course Code

imageFORMULA DR-M160II Self Paced On-line Training Course 18IFSM1600O

2 Item Numbers and Part Numbers are subject to change without notice.

B. Technician Certification

After completing the imageFORMULA DR-M160 Self Paced On-line Training
Course and passing the assessment, students will receive certification on the
following imageFORMULA desktop scanner:

 imageFORMULA DR-M160 desktop scanner
 imageFORMULA DR-M160II desktop scanner

Dealer technicians, who are already certified on the imageFORMULA DR­M160, are automatically certified to service the imageFORMULA DR-M160II.

C. Who Should Take This Training

Field Technicians who are required to install, service, or support the
imageFORMULA DR-M160II machines must take this course for certification.

Note: Our current support policy dictates that only those technicians who
have completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our

e-Support Center Web Site for all technicians. (Refer to the Technical Support

section on the e-Support Center Web Site for entitlement details.).

2

imageFORMULA DR-M160II Service Guide June 2014

Page 4

imageFORMULA DR-M160II Service Guide

D. Prerequisites

Prerequisites are not required to take the Self Paced on-line training course.
However, a working knowledge of computer hardware, operating systems,
and scanner technology is highly recommended.

E. What You Will Learn

 Installation
 Features and Specifications
 Key Operations
 Service and Maintenance
 Troubleshooting

F. Course Format

The imageFORMULA DR-M160II Self-Paced on-line Training Course is
located in the Training center of the Canon USA e-Support Center Web Site
and can take approximately 90 minutes to complete this course and its final
exam.

G. Course Highlights

This course provides key information for installation and maintenance of the
imageFORMULA DR-M160II/DR-M160, along with learning resources that
include downloadable service documentation from within the course.

Students may work at their own pace.

H. Course Equipment

 Windows workstation (Vista, XP, 2007, or higher)
 Microsoft Internet Explorer v7.0 or higher
 Applicable accessories (hardware and software)

I. Service Materials

The materials required for the imageFORMULA DR-M160II Series Training
Program are listed in the table below.

Table 6 – Service Materials

Model Item Location

e-Learning Training

Program

Conducted online

imageFORMULA DR-M160II

imageFORMULA DR-M160II Service Guide June 2014

Service Manual

Parts Catalog

Downloadable from within the

e-Learning course and the

e-Support Center Web Site

Page 5

IV. Servicing Notes

A. Power and Plug Requirements

Canon USA strongly suggests that dedicated and properly grounded outlets
be provided for the imageFORMULA DR-M160II scanner.

The imageFORMULA DR-M160II requires a 120V, 60 Hz NEMA 5-15R
receptacle for proper operation. Before installation, confirm that the proper
dedicated NEMA receptacles are available for these devices.

Table 7 – Power and plug Requirements

imageFORMULA DR-M160II Service Guide

imageFORMULA DR-M160II

NEMA 5-15R

IMPORTANT

 We recommend an additional standard 120 V/15 A outlet for service

tools, such as a laptop computer or vacuum that may be used when
servicing or configuring the machine.

 Use only dedicated and properly grounded outlets for the Scanner. Do

not use extension cords. The ground connection serves to provide the
internal electronics with a reference voltage. Faulty or poor ground
sources will cause this reference voltage to fall into a range that no
longer serves as a reliable reference voltage. The internal logic and
programming of the imageFORMULA Scanner will not perform reliably
because there is an insufficient difference between the internal
operating signal voltages and the poor ground reference signal. A
qualified electrician can measure and provide the ground source that
the imageFORMULA Scanner machines or any computer controlled
office equipment requires.

 Before installation, confirm that all necessary receptacles are available.
 Phase converters and step down transformers are not supported.

Table 8 – Power Requirements for the Main unit and Accessories

Part or Accessory Power Supply Power Receptacle

imageFORMULA DR-M160II
imageFORMULA Flatbed Scanner Unit 101
imageFORMULA Flatbed Scanner Unit 201

imageFORMULA DR-M160II Service Guide June 2014

120 V/15 A outlet

NEMA 5-15R

Page 6