Canon imageFORMULA DR-G1100 Series, imageFORMULA DR-G1130 Series Service Manual

imageFORMULA DR-G1130/DR-G1100 Series Service Guide

IMPORTANT

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-

1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY

VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND

OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE

OF CONFIDENTIAL INFORMATION.

ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING

REVISIONS.

Service Guide History

February 2013

o Service Guide Released

April 2013

o Warranty Revised

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Rev. 1 Page i

imageFORMULA DR-G1130/DR-G1100 Series Service Guide

Published by

Canon U.S.A., Inc.

One Canon Park
Melville, New York, 11747-3336
1-800-OK-CANON
Email: [e-mail]

Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support websites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc.

All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

Table of Contents

I. Product Overview, Design Features, Optional Accessories, Configuration, and Box

Contents ----------------------------------------------------------------------------------------------------------- 1

A. Overview ------------------------------------------------------------------------------------------------------------------ 1
B. Design Features -------------------------------------------------------------------------------------------------------- 2
C. Optional Accessories ------------------------------------------------------------------------------------------------- 3

1. imageFORMULA Flatbed Scanner Unit 101/201 ------------------------------------------------------------- 3

D. Configuration ------------------------------------------------------------------------------------------------------------ 3
E. Box Contents ------------------------------------------------------------------------------------------------------------ 4

II. Service Authorization ----------------------------------------------------------------------------------------- 5

III. Educational Training Offerings ---------------------------------------------------------------------------- 5

A. Training Overview ----------------------------------------------------------------------------------------------------- 5
B. Technician Certification --------------------------------------------------------------------------------------------- 5
C. Who Should Take This Training ----------------------------------------------------------------------------------- 5
D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5
E. What You Will Learn -------------------------------------------------------------------------------------------------- 5
F. Course Format ---------------------------------------------------------------------------------------------------------- 6
G. Course Highlights------------------------------------------------------------------------------------------------------ 6
H. Course Equipment ----------------------------------------------------------------------------------------------------- 6
I. Service Materials ------------------------------------------------------------------------------------------------------- 6

IV. Servicing Notes ------------------------------------------------------------------------------------------------- 7

A. Estimated Installation Time (End-User) ------------------------------------------------------------------------- 7
B. Installation Space Requirements --------------------------------------------------------------------------------- 7
C. System Requirements ------------------------------------------------------------------------------------------------ 8
D. Software Installation Procedures (End-User) ----------------------------------------------------------------- 8
E. Periodic Maintenance ------------------------------------------------------------------------------------------------- 9
F. Special Tools ----------------------------------------------------------------------------------------------------------- 10
G. Consumable Parts ---------------------------------------------------------------------------------------------------- 10
H. Recommended Replacement Parts ----------------------------------------------------------------------------- 11

V. Suggested End-User Service Offerings --------------------------------------------------------------- 12

A. Warranty Support ----------------------------------------------------------------------------------------------------- 12

1. imageFORMULA DR-Scanner Limited Warranty ------------------------------------------------------------ 12

B. Canon Information Technology Systems Technical Support to the End-User ------------------- 12
C. On-Site Service -------------------------------------------------------------------------------------------------------- 12

VI. Post Warranty Support ------------------------------------------------------------------------------------- 13

A. Dealers or Authorized Servicer Offerings --------------------------------------------------------------------- 13
B. Authorized Service Provider Customer Registration System ------------------------------------------ 14
C. e-Tag ---------------------------------------------------------------------------------------------------------------------- 16
D. On-Line Warranty Credit Inquiry --------------------------------------------------------------------------------- 16
E. Post-Warranty Support / CarePAK ------------------------------------------------------------------------------ 16

VII. Product Technical Support Offerings ------------------------------------------------------------- 17

A. Authorized Service Providers ------------------------------------------------------------------------------------- 17
B. Authorization Policy ------------------------------------------------------------------------------------------------- 17
C. Technical Support / Escalation ----------------------------------------------------------------------------------- 17

1. Canon Technical Support Center -------------------------------------------------------------------------------- 17

2. Call Escalation Procedure ----------------------------------------------------------------------------------------- 18

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

D. Internet Support ------------------------------------------------------------------------------------------------------- 19

1. Canon USA e-Support Center Website ------------------------------------------------------------------------ 19

2. Canon USA ISG Central Website -------------------------------------------------------------------------------- 20

VIII. Limited Warranty Support ----------------------------------------------------------------------------- 21

A. Warranty Parts For Repair ----------------------------------------------------------------------------------------- 21
B. e-Tag ---------------------------------------------------------------------------------------------------------------------- 23
C. On-Line Limited Warranty Credit Inquiry ---------------------------------------------------------------------- 25

X. Appendix -------------------------------------------------------------------------------------------------------- 27

A. Specifications ---------------------------------------------------------------------------------------------------------- 27
B. Warranty ----------------------------------------------------------------------------------------------------------------- 28
C. CarePAK Terms and Conditions --------------------------------------------------------------------------------- 29
D. List of Tables ----------------------------------------------------------------------------------------------------------- 31
E. List of Figures ---------------------------------------------------------------------------------------------------------- 31

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

I. Product Overview, Design Features, Optional Accessories, Configuration, and

Box Contents

A. Overview

The Canon imageFORMULA DR-G1130/DR-G1100 Series are Desktop scanners
capable of scanning Color, Black & White (B&W) or grayscale documents in

simplex and duplex with their approximate ppm (pages per
minute) and ipm (images per minute) speeds as shown in
imageFORMULA DR-G1130 Approximate Scanning
Speeds (Table 1) and imageFORMULA DR-G1100
Approximate Scanning Speeds (Table 2). With up to 600
dpi (dots per inch) of output resolution, these scanners

capture details in both color and monochrome.
The imageFORMULA DR-G1130/DR-G1100 Series inherits much of their
advanced technology found on Canon’s imageFORMULA DR-9050C and the
imageFORMULA DR-7550C including reliable feeding, flexible image processing
options, and fast scanning speeds.

imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1)

Approximate dpi

(LTR-Portrait)

150

200

300

400

600

Approximate dpi

(LTR-Landscape)

150

200

300

B&W / Grayscale Color

Simplex ppm Duplex ipm Simplex ppm Duplex ipm

100 200 100 200

100 200 100 200

100 200 100 170

85 85 75 75

80 80 45 45

B&W / Grayscale Color

Simplex ppm Duplex ipm Simplex ppm Duplex ipm

130 260 130 200

130 260 130 200

130 260 130 170

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2)

Approximate dpi

(LTR-Portrait)

150

200

300

400

600

Approximate dpi

(LTR-Landscape)

150

200

300

Simplex ppm Duplex ipm Simplex ppm Duplex ipm

Simplex ppm Duplex ipm Simplex ppm Duplex ipm

B&W / Grayscale Color

75 150 75 150

75 150 75 150

75 150 75 150

75 85 75 75

75 80 45 45

B&W / Grayscale Color

100 200 100 200

100 200 100 200

100 200 100 170

As an Energy Star Partner, Canon U.S.A., Inc. (“Canon USA”) has determined
that the imageFORMULA DR-G1130/DR-G1100 Series meets ENERGY STAR
guidelines for energy.

B. Design Features

Design features are as follows:

• Ultrasonic Double Feed Detection

• Auto Power On/Off

• Moiré Reduction

• Prevent Bleed-through / Remove Background

• User Registration

• Advanced Text Enhancement (Two Types)

• Skip Blank Page

• Prescan

• Auto Paper Size Detection

• Deskew

• Batch Separation

• Text Orientation Recognition

• Color Dropout / Enhancement

• DR Scanner Series Common Driver is bundled to realize various image

processing functions in a user-friendly manner.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

Item

Item Number1

Consumables

C. Optional Accessories

1. imageFORMULA Flatbed Scanner Unit 101/201

The Canon imageFORMULA Flatbed Scanner Unit 101 and Flatbed
Scanner Unit 201 are optional universal flatbed scanners that can connect
to the Canon imageFORMULA DR-G1130/DR-G1100 Series scanner.

When connected to an imageFORMULA DR­G1130/DR-G1100 Series scanner and a computer,
based on the document type and the intended
purpose, flatbed scanning or feeder scanning can
be selected to scan documents. Refer to the
imageFORMULA Flatbed Scanner Unit 101/201
Service Guide for additional information.

Note: The imageFORMULA Flatbed Scanner Unit 101/201 cannot operate
as a stand-alone unit; it must be connected to a compatible
imageFORMULA DR-Series scanner.

D. Configuration

Note: Configurations shown are for reference purposes only and are subject to
change without notice. Please refer to the Dealers Price List on the ISG Central
Website for the most up-to-date Item Numbers.

imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3)

imageFORMULA DR-G1130

imageFORMULA DR-G1100

Exchange Roller Kit 8262B001AA

Separation Pad 8262B002AA

Ink Cartridge Blue (HP Item: C6602B)

8073B002AA

8074B002AA

3693A002CA

Ink Cartridge Red (HP Item: C6602R)

Ink Cartridge Green (HP Item: C6602G)

1

Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

Rev. 1 Page 3

3693A003CA

3693A004CA

imageFORMULA DR-G1130/DR-G1100 Series Service Guide

Item

Item Number1

Optional Accessories

imageFORMULA Flatbed Scanner Unit 201

6240B002AA

Imprinter (Post)

4009B003AA

Barcode Module

1922B001AA

eCarePAK Option

Refer to

Page 16

imageFORMULA Flatbed Scanner Unit 101

Patchcode Decoder 8262B003AA

Canon eCarePAK

E. Box Contents

Note: Box contents shown are for reference purposes only and are subject to
change without notice.

imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4)

• Main Unit

• USB Cable

• Power Cable

• Set Up DVD

4101B002AA

• Reference Guide(EFS)

• Warranty Card

• Cleaning Cloth

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

II. Service Authorization

For a Servicing Dealers or Reseller to receive and maintain authorization to service
the imageFORMULA DR-G1130/DR-G1100 Series, a current Authorized Servicer
Agreement and at least one (1) service technician certified on the imageFORMULA
DR-G1130/DR-G1100 Series. Servicing Dealers or Resellers meeting their
requirements will receive a new Schedule A included with their Authorized Servicer
Agreement.

III. Educational Training Offerings

A. Training Overview

The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course provides
the service technician with the knowledge required for installing and maintaining
these scanners in the field. This course will focus on the scanning and feeding
improvements for the imageFORMULA DR-G1130/DR-G1100 Series.

B. Technician Certification

Successful completion of the imageFORMULA DR-G1130/DR-G1100 Series
Product Overview online course is required to service and support this model. The
Dealer location must maintain at least one (1) technician who has successfully
completed the imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.

C. Who Should Take This Training

Field Technicians who are required to install, service, or support the
imageFORMULA DR-G1130/DR-G1100 Series machines must take this course
for certification.
Note: In keeping with our current support policy, only those technicians who have
currently completed the training program will be entitled to live, phone-based
support through or Technical Support Center (TSC). Self-Service Support
(software downloads, knowledgebase, support forums, technical publications) will
continue to be available through the Canon U.S.A. e-Support website
(http://www.support.cusa.canon.com) for all technicians (refer to the Technical
Support section for entitlement details).

D. Prerequisites

The imageFORMULA DR9050C/7550C/6050C Series eLearning Course
Scanners online course is the prerequisite training before taking the
imageFORMULA DR-G1130/DR-G1100 Series eLearning Course.

E. What You Will Learn

New features and functional changes of the imageFORMULA DR-G1130/DR­G1100 will be explained.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

F. Course Format

The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course is located
in the eLearning center of the Canon USA e-Support website:

http://www.support.cusa.canon.com.

Approximately 60 minutes are required to complete this course and its final exam.

G. Course Highlights

• Accessible web-based training

• Downloadable learning resources which can include user guides, service

manuals, and other important learning materials

• Printed version of the training course

• Students can work at their own pace

H. Course Equipment

It is strongly recommended, though not required, that the service technician have
an imageFORMULA DR-G1130/DR-G1100 on hand to refer to during this on-line
training course.

I. Service Materials

All service materials for taking this on-line training course are included as
downloadable files through the Learning Resources page within the course.

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide

IV. Servicing Notes

A. Estimated Installation Time (End-User)

Estimated installation time shown is based on an out-of-box main unit installation
and can be completed by a Service Technician. Installation time shown is the
estimated time required for installation starting from an unpacked condition. It is
calculated based on man-hours and is provided for reference purposes only.
Excluded in the estimated installation times2 are the following:

• Installation space preparation

• Unit configuration

Estimated Installation Time (Table 5)

Item Estimated Installation Time

imageFORMULA DR-G1130/DR-G1100 30 minutes

B. Installation Space Requirements

Maintain sufficient space around this machine during operation and maintenance,
and to allow ventilation. The rear panel has a power cord and ventilation holes,
therefore do not press it against a wall.

Figure 1 (Installation Space Requirements)

Ensure that there is a clear path for bringing in the packaged machine and that
the necessary tools (trolley, etc.) are available. When packaged (including
palette), the machine weighs approximately 50.3 lbs. (22.8 kg) and measures
approximately (W x D x H) 18.9” x 21.1” x 12.4” (480 x 535 x 315 mm).

2

Installation by two (2) or more Service Technicians is required because of the weight of the machine.

imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013

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