SERVICE GUIDE
CANON U.S.A., INC. Rev. 1
TECHNICAL SUPPORT DIVISION August 1999
LPDJH5811(5
#8832933#Service Guide
IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED
HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE
VALUES OR THOSE FOUND IN ADVERTISING AND OTHER
PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY
SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL
INFORMATION.
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Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
Canon U.S.A. Homepage: http://www.usa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This service guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only
by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any
means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.
Canon U.S.A., Inc. may, at its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.
Canon is a trademark of Canon Inc.
imageRUNNER and NetSpot are trademarks of Canon Inc.
SmartScan and Copy Reservation are trademarks of Canon U.S.A., Inc.
PCL is a registered trademark of Hewlett-Packard Corporation.
EFI is a trademark of Electronics for Imaging.
Continuous Print and RIP-While-Print are trademarks of Electronics for Imaging.
Windows is a registered trademark of Microsoft Corporation.
IBM is a registered trademark of IBM, Inc.
Adobe and PostScript are registered trademarks of Adobe Systems Inc.
IPX/SPX is a trademark and NetWare is a registered trademark of Novell, Inc.
Novell is a registered trademark of Novell Inc.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
AppleTalk is a registered trademark of Apple Computer, Inc.
TrueType is a trademark and Macintosh is a registered trademark of Apple Computer, Inc.
TV Elite Pro is a registered trademark of ADS
ADS is a trademark of Advanced Digital Systems Technologies.
Proxima Desktop Projector is a trademark and Proxima is a registered trademark of Proxima Corporation.
The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.
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LPDJH5811(5
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TABLE OF CONTENTS
I. PRODUCT OVERVIEW ....................................................................................................................1
II. DESIGN FEATURES..........................................................................................................................1
A. SmartScan
B. Secure Printing And Copy Reservation
Page Recognition......................................................................................................................... 1
......................................................................................................... 1
C. ImageSERVER In-Line Finishing .................................................................................................................... 1
D. NetSpot
.......................................................................................................................................................... 2
E. Chapterization................................................................................................................................................... 2
F. Confidential User Mailboxes ............................................................................................................................ 2
G. Booklet Maker .................................................................................................................................................. 2
H. Dual Copier Memory Mode.............................................................................................................................. 2
I. Forms Registration............................................................................................................................................ 2
J. High Speed, High Image Quality...................................................................................................................... 2
K. Standard Image Server...................................................................................................................................... 2
L. No-Stacking Duplexing Mechanisms ............................................................................................................... 2
M. Large Paper Sources ......................................................................................................................................... 3
N. Printer Compatibility......................................................................................................................................... 3
O. High Image Quality........................................................................................................................................... 3
P. Various Delivery Processing (With Accessory) ............................................................................................... 3
Q. Finisher-D1....................................................................................................................................................... 3
R. Saddle Finisher-D2 ........................................................................................................................................... 3
S. Differences Between the imageRUNNER 550 and 600 ................................................................................... 3
T. Configuration Chart.......................................................................................................................................... 4
III. SPECIFICATIONS...........................................................................................................................5
A. imageRUNNER 550/600 .................................................................................................................................. 5
B. Automatic Document Feeder ............................................................................................................................ 6
C. Paper Deck-C1.................................................................................................................................................. 6
D. Finisher-D1....................................................................................................................................................... 6
E. Paper Folding Unit-B1...................................................................................................................................... 6
F. Cover Insertion Unit-A1 ................................................................................................................................... 7
G. Saddle Finisher-D2 ........................................................................................................................................... 7
H. Network Multi-PDL Printer Board-F1.............................................................................................................. 8
IV. SERVICE FEATURES.....................................................................................................................9
A. Serviceability .................................................................................................................................................... 9
B. Upgrading ......................................................................................................................................................... 9
C. Upgrading Network Multi-PDL Printer Board-F1.......................................................................................... 11
D. Service Mode.................................................................................................................................................. 11
E. Power and Plug Requirements........................................................................................................................ 11
F. Estimated Installation Time ............................................................................................................................ 12
G. Consumables................................................................................................................................................... 12
H. Periodic Replacement Parts............................................................................................................................. 12
I. Consumable Parts............................................................................................................................................ 13
J. ADF Consumable Parts................................................................................................................................... 14
K. Finisher-D1 Consumable Parts ....................................................................................................................... 14
L. Saddle Finsiher-D2 Consumable Parts............................................................................................................ 14
M. Paper Deck-C1 Consumable Parts.................................................................................................................. 15
N. Customer Maintenance ................................................................................................................................... 15
O. Periodic Maintenance Items............................................................................................................................ 16
P. Stapler Stacker Finisher-D1 Periodic Maintenance Items .............................................................................. 17
Q. Saddle Finisher-D2 Periodic Maintenance Items............................................................................................ 18
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R. ADF Periodic Maintenance Items................................................................................................................... 19
V. SERVICE POLICY ...........................................................................................................................20
A. Customer/Dealer Support...................................................................................................... .......................... 20
B. Technical Support Division ............................................................................................................................ 20
C. Systems Support Division............................................................................................................................... 21
1. Systems Support Division............................................................................................................................ 21
2. Internet / World Wide Web Access.............................................................................................................. 21
3. Multi-Line Bulletin Board Systems............................................................................................................... 21
4. Automatic Document Retrieval Systems (Fax Back On Demand)....................................................................... 21
5. Connectivity Support.................................................................................................................................... 22
D. Recommended Monthly Copy Volume........................................................................................................... 23
E. Warranty Conditions....................................................................................................................................... 23
1. End User Warranty...................................................................................................................................... 23
2. Warranty Administration Reduction Program (WARP)................................................................................. 23
F. Dealer Parts Support Program......................................................................................................................... 24
G. Return of Empty Toner Cartridge................................................................................................................... 25
VI. SUGGESTED MAINTENANCE AGREEMENT........................................................................26
A. Suggested Maintenance Agreement Rates...................................................................................................... 26
B. Estimated Cost ................................................................................................................................................ 27
1. imageRUNNER 550..................................................................................................................................... 27
2. imageRUNNER 600..................................................................................................................................... 28
C. Annual Suggested Maintenance Agreement Rates For Optional Accessories................................................ 29
D. Data Sheet....................................................................................................................................................... 30
1. imageRUNNER 550..................................................................................................................................... 30
2. imageRUNNER 600..................................................................................................................................... 30
VII. TRAINING.......................................................................................................................................32
A. Overview......................................................................................................................................................... 32
B. Training Summary .......................................................................................................................................... 32
C. Training Prerequisites ..................................................................................................................................... 33
D. Materials ......................................................................................................................................................... 33
VIII. SERVICE AUTHORIZATION REQUIREMENTS....................................................................34
A. Authorization Policy....................................................................................................................................... 34
B. Requirements .................................................................................................................................................. 35
IX. APPENDIX ......................................................................................................................................37
A. imageRUNNER 550 Product Limited Warranty ............................................................................................ 37
B. imageRUNNER 600 Product Limited Warranty ............................................................................................ 38
C. imageRUNNER 550/600 Product Accessory Limited Warranty.......................................................................... 39
D. imageRUNNER GPR-1 Drum Limited Warranty .......................................................................................... 40
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I. Product Overview
The imageRUNNER 550/600, part of Segment 4, are high speed multifunction
production copiers and printers created to improve workgroup manufacturing
and Print on Demand requirements with the ability to handle the high quality
production level of printing and copying. The imageRUNNER 550/600 comes
standard with the ADF, a new document handling structure, which allows for
faster throughput. The main unit is a high-speed, high-endurance digital copier
with a full array of network printing capabilities. With the optional Finisher-D1,
Saddle Finisher-D2, Cover Insertion Unit-A1, and Paper Folding Unit-B1 the
imageRUNNER 550/600 features full finishing in the form of multi-position
stapling, 3-hole punching, Z-folding, and document insertion. The
imageRUNNER 550/600 also features support for a single pass duplex system
to output duplex copies/prints at rated engine speed and standard finishing
capabilities1. Offering the most robust finishing capabilities in its class, the
imageRUNNER 550/600 is targeted to the high-speed digital copier/network
printer, and industrial printing market. As an E
U.S.A., Inc. has determined that this product meets the E
for energy efficiency.
LPDJH5811(5
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Partner, Canon
guidelines
II. Design Features
A. SmartScan Page Recognition
The imageRUNNER 600 has a built-in OCR, (Optical Character
Recognition), which recognizes text orientation, and ensures that the
correct orientation of originals (up/down/right/left) and characters
(vertical/horizontal writing) duplex the output when selected with Image
Combination features.
B. Secure Printing And Copy Reservation
The imageRUNNER 550/600 can store multiple copy jobs in memory to
maximize productivity by improving system performance and to simplify
job completion.
C. ImageSERVER In-Line Finishing
This feature delivers “scan once, print many”, auto image orientation,
automatic page impositioning for saddle stitch output, dedicated user
mailboxes, forms management and storage capabilities.
1
To output documents it is necessary to purchase either the optional Finisher-D1 or the Saddle Finisher-D2.
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D. NetSpot
NetSpot offers a consistent user interface across all computing platforms
and simplifies the process for installation, configuration, and device
management.
E. Chapterization
Allows for the insertions of cover stock paper into a document.
F. Confidential User Mailboxes
Confidential print jobs can be placed in a mailbox, which can be printed out
later. Support of up to 100 (00-99) User Mailboxes2.
G. Booklet Maker
The imageRUNNER 550/600 can arrange originals into booklet format.
H. Dual Copier Memory Mode
This feature allows users to perform two copy jobs, as well as a print
job, continuously driving the engine at its rated speed.
I. Forms Registration
Frequently used forms can be stored in resident memory up to 100
(00-99).
J. High Speed, High Image Quality
1. Copying Speed:
•
imageRUNNER 550: up to 55 copies per minute (1-on-1)
•
imageRUNNER 600: up to 60 copies per minute (1-on-1)
2. Reading Resolution:
•
600 x 600 dpi
3. Writing Resolution:
•
1200 (equivalent) x 600 dpi
K. Standard Image Server
The imageRUNNER 550/600 comes standard with a 2.1GB hard drive
capable of electronic sorting.
L. No-Stacking Duplexing Mechanisms
The copier does not stack sheets in the duplexing unit, enabling an
uninterrupted flow of sheets when making double-sided copies.
2
Printer board MUST be installed to use Mailbox feature.
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M. Large Paper Sources
With the addition of the Side Paper Deck-C1, the imageRUNNER 550/600
can keep as many as 7,650 sheets of copy paper for ready supply.
•
Cassette 1: 1,500 sheets
•
Cassette 2: 1,500 sheets
•
Cassette 3: 550 sheets
•
Cassette 4: 550 sheets
•
Multifeeder: 50 sheets
•
Side Paper Deck-C1 (accessory) 3,500 sheets
N. Printer Compatibility
With the installation of a printer board (accessory), the copier can serve as
a printer in a network environment.
O. High Image Quality
The Digital Image Processing System refines the copy quality of the
images by smoothing, which allows for 1200 dpi equivalent x 600 dpi in
text mode or text/photo mode.
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The new A-Si drum with the Toner Replenishment System allows for less
replacement steps, no standby period, and material recycling. The newly
developed toner cartridge will produce sharper, higher quality images.
P. Various Delivery Processing (With Accessory)
•
Finisher-D1 (accessory): 1 or 2 point stapling
•
Saddle Finisher-D2: Book binding (middle fold)
Q. Finisher-D1
The Finisher-D1 has one fixed tray (sample tray), one shifting tray, and a
Multi-position stapler, which are standard.
R. Saddle Finisher-D2
A Mini-CRD that has two shifting trays, Multi-position stapler, puncher and
saddle stitch, which are all standard. The Z-fold and Post Processor
Inserter are optional. Saddle Finisher-D2 outputs the document face
down.
S. Differences Between the imageRUNNER 550 and 600
The imageRUNNER 550 offers virtually the same functionality and
features as the imageRUNNER 600, with the exception of SmartScan
Page Recognition, copies per minute and monthly copy volume. The
imageRUNNER 550 copies up to 55 pages per minute with a maximum
monthly copy volume of 200,000 while the imageRUNNER 600 copies up to 60
pages per minute with a maximum monthly copy volume of 250,000.
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T. Configuration Chart
LPDJH5811(5
#8832933#Service Guide
Saddle Finisher-D2
F24-9511-000
Finisher-D1
F24-9411-000
Paper Folding Unit-B1*
Supplies:
Transparency Type E 9-70015-E1
imageRUNNER 550/600 Drum F43-6601-700
imageRUNNER 550/600 Black Toner F42-3001-700
Staple Cartridge-D2 F23-2930-000
Staple-E1 F23-5705-000
Roll Paper for C.C.P.-A1 SSF-H1200
Connectivity Accessories:
Network Multi-PDL Printer Board-F1 F61-7403-SET
Network Interface Kit-TR4 F61-6558-100
Other Accessories:
Cover Insertion Unit-A1* F24-9502-000
Cassette-P2 F32-1512-000
Cassette Heater-15 F24-9911-000
Cassette Heater-16 F24-6316-000
Document Tray-C1 F31-9701-000
F24-9503-000*
imageRUNNER 550
F13-5638-001
imageRUNNER 600
F13-5631-SET
Items included in the imageRUNNER 550/600 Copier Box:
•
Developer Unit x 1
•
Developer Plate Attachment x 1
•
Original Output Tray x 1
•
Size Plate x 1
•
imageRUNNER 550/600 Drum x 1
•
Cassette-P2 (Universal) x 2
•
imageRUNNER 550/600 Series Manual x 1
•
Machine Warranty Card x 1
•
Drum Warranty Card x 1
•
Registration Card USA x 1
•
Registration Card Canada x 1
•
Installation Checklist x 1
•
Document Tray
Paper Deck-C1
F24-6313-000
* Available only as an option with the Saddle Finisher-D2.
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III. Specifications
A. imageRUNNER 550/600
LPDJH5811(5
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Type:
Imaging System:
Document Tray:
Document Feeder Device:
Photoconductor:
Cleaning Method:
Charging Method:
Fixing Method:
Digital Multifunction Imaging System
Laser Dry Electrostatic Transfer System
Fixed type
Stand-alone and MFP models have ADF as standard equipment
Amorphous Silicon Drum (Estimated Yield: 5,000,000)
Blade
Corona Charging
Heat Roller
Resolution: Engine:
•
600 dpi x 600 dpi
Enhanced:
•
1200 dpi x 600 dpi
Scanning Resolution:
Maximum Document Size:
Copy Size:
Maximum Copy Run:
Duplexing:
Warm-up Time:
First Copy Time: ADF Scan:
600 dpi x 600 dpi
11”x17” (Ledger)
11”x17” (Ledger)
1-999
Standard automatic single pass duplexing
5 minutes or less
•
Less than 6 seconds
Platen Board Scan:
•
Less than 5.2 seconds
Copy Speed: imageRUNNER 550 up to:
•
55 cpm (LTR)
•
TBD cpm (LTR-R)
•
TBD cpm (11”x17”)
Zoom:
Memory Capacity:
Paper Feed Method:
Maximum Paper Feed:
25-400% (1% increments)
•
18 MB DRAM Page Memory (Memory Board)
•
2.1 GB HDD Image Server standard load
•
2 front load cassettes
•
2 high capacity trays
•
Stack bypass
•
4150 sheets (2 x 550 front load cassettes & 2 x 1,500 high capacity
trays & 50 stack bypass)
•
7650 sheets (4,150 + 3,500 Paper Deck-C1)
Power Supply:
Dimensions (HxWxD):
Installation Space (WxD):
Weight:
120v
44-3/4” x 30-1/8” x 31-3/8
55-3/4” x 28-3/8”
553 lbs.
imageRUNNER 600 up to:
•
60 cpm (LTR)
•
46 cpm (LTR-R)
•
30 cpm (11”x17”)
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B. Automatic Document Feeder
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Paper Capacity:
Paper Size:
Paper Weight:
Power Source:
Weight:
Dimensions: (H x W x D)
100 sheets Letter only
8-1/2” x 11” Letter
13 lb. Bond to 110 lb. index (Tray) / 10 lb. Bond to 100 lb. index (Bypass)
Directly from main unit
Approx. 46.2 lb.
5-5/8” x 25-1/2” x 22-3/8”
C. Paper Deck-C1
Paper Capacity:
Paper Size:
Paper Weight:
Power Source:
Weight:
Dimensions: (H x W x D)
3500 sheets
8-1/2” x 11” Letter
17 lb. Bond to 110 lb. index
Directly from main unit
Approx. 90.3 lb.
20-1/2” x 12-3/4” x 33”
D. Finisher-D1
Number of Trays:
Tray capacity: Top Tray3:
Paper Size: Top Tray:
Staple Position: Multi-Position stapling:
Stapling Capacity:
Power Source:
Weight:
Dimensions: (H x W x D)
2 trays
•
250 sheets Non-Staple (All sizes)
Lower Tray:
•
2,000 sheets, 100 sets (Letter)
•
1,000 sheets, 100 sets (11” x 17”)
•
Postcard-11” x 17”
Lower Tray:
•
STMT-11” x 17”
•
Top corner 2 sided margin (2 patterns)
•
Two side margin (1 pattern)
50 sheets (Letter-11” x 17”)
Directly from main unit
Approx. 141 lb.
39-1/4” x 25-3/4” x 27-7/8”
E. Paper Folding Unit-B1
Acceptable Document Size:
Foldable Document Weight:
Power:
Weight:
Dimensions: (H x W x D)
3
Only lower tray shifts
4
Available as an option only with the Saddle Finisher-D2.
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11” x 17” only
17lb. to 20 lb. Bond
Directly from main unit.
Approx. 99.2 lb.
39-1/.4” x 7-1/4” x 27-7/8”
4
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F. Cover Insertion Unit-A1
Maximum Stacking Capacity:
Acceptable Document Size:
Acceptable Document Weight:
Power:
Weight:
Dimensions: (H x W x D)
100 sheets
Statement to Ledger
17 lb. Bond to 110 lb. Index
Directly from unit
Approx. 44 lb.
5-3/4” x 22-1/8” x 22-7/8”
5
G. Saddle Finisher-D2
Number of Trays:
Tray capacity: Top Tray6:
Staple/Punch Positions: Multi-Position stapling:
Staple/Punch Capacity:
Saddle Stitch Specifications: Total Sides Imaged:
Paper Size:
Top Tray:
Lower tray:
Punch Method:
Punch Speed:
Punch Paper Dust Stock:
Power Source:
Weight:
Dimensions: (H x W x D)
5
Cover sheet mode only (no sheet insertion mode) / Available as an option only with the Saddle Finisher-D2.
6
Top and Lower Tray shifts.
3 Trays (One Saddle Stitch)
•
1,000 sheets, 100 sets (Letter)
•
500 sheets, 100 sets (11” x 17”)
Lower Tray6:
•
2,000 sheets, 100 sets (Letter)
•
1,000 sheets, 100 sets (11” x 17”)
Saddle Stitch Tray:
•
15 sheets (60 sheets Original), 30 sets
•
Top corner 2 sided Margin (2 patterns)
•
Two side margin (1 pattern)
•
3-hole punch (left margin)
50 sheets (Saddle stitch 15 sheets)
•
60 total sides (15 sheets)
Total Sets:
•
30 total sets
Folding:
•
V Folding standard
LTR-R - 11” x 17”
Postcard - 11” x 17”
STMT - 11” x 17”
Rotary (1 sheet at a time)
60 ipm
15,000 sheets
Directly from main unit
Approx. 233 lb.
39-1/4” x 31” x 27-7/8”
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H. Network Multi-PDL Printer Board-F1
Type:
Processor:
RAM: Standard:
PDL Support:
PostScript Fonts:
PCL Fonts:
Hard Disk:
Optimized Features:
Printer Interface Ports:
Ne t wo r k C o n t ro l l e r S p e c i f i c a t i o n s : Topology:
Protocols Supported Ethernet: Ethernet:
Network Interface Connections:
Embedded Print/Network
RISC, MIPS R5000, 200 MHz
Maximum:
•
Adobe
•
PCL
•
HPGL2 (PCL Emulation Only)
139 Type 1 and Type 3
45 True Type
2.1 GB
•
Continuous Print
•
RIP-While-Print
Bi-directional Centronics (Auto sensing)
•
Ethernet
•
Token Ring (Optional)
Speed:
•
10/100 Mbps Ethernet
•
4/16 Mbps Token Ring
•
TCP/IP
•
•
•
IPX
/ SPX
Ethernet Peer to Peer
AppleTalk
Token Ring:
•
TCP/IP
•
SPX/IPX
Ethernet:
•
10 Base T (RJ45)
•
AUI (D Sub 15)
Token Ring:
•
10 Base 5
•
RJ45
•
DB9
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32 MB (168 pin DIMM)
64 MB (168 pin DIMM) Two DIMM slots available
PostScript 3
5e
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IV. Service Features
A. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance Visit be performed
every 250,000 copies. Quality Assurance requires the cleaning, checking,
and replacement of parts as necessary for specific areas every 250,000
copies. The frequency of the Quality Assurance Visits will depend on the
following conditions: monthly copy volume, environment, type of originals
copied and customer’s handling of the copier equipment.
LPDJH5811(5
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,QVWDOODWLRQ
A QA Procedure will require the replacement of various consumable parts
every 250,000 copies.
B. Upgrading
The Image Processor Printed Circuit Board (PCB) and Multi-Function
Controller (MFC) PCB are each equipped with Double Inline Memory
Module (DIMM), which contains Flash ROM and Firmware programmed
into each DIMM.
:
Note
The “Original Orientation Detection PCB” is located near the IP PCB of the
imageRUNNER 550/600. It is also equipped with DIMM, which store
fonts, and has 72 pins. DIMMs are labeled by memory capacity and
purpose of the DIMM (mentioned on it) to distinguish the difference
between these DIMMs and the DIMM for the Original Orientation
Detection PCB.
4$
583.
4$
833.
4$
:83.
A Personal Computer is required when installing upgraded firmware. Use
Bicentronics I/F cable7 as an interface between the personal computer and
the imageRUNNER 550/600 to enable high-speed transmission of the
data. The required time to complete the upgrade is approximately ten
minutes.
7
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed
by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier
connection). Cables conforming to the IEEE1284 are marked “IEEE Std. 1284 compliant”.
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