Candy ROZ1296DXHS5 User Manual [EN]

EN

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2

Thank you for choosing this product.
We are proud to offer the ideal product for
you and the best complete range of home
appliances for your daily routine.

Carefully read this manual for correct and
safe appliance use and for helpful tips on
efficient maintenance.

Only use the washing machine after
carefully reading these instructions. We
recommend you always keep this manual on
hand and in good condition for any future
owners.

Each product is identified by a unique 16­character code, also called the “serial
number”, printed on the sticker. This can be
found inside the door opening. This code is
a unique code for your product that you will
need to register the product warranty, or if
you need to contact the Customer Service
Centre.

This appliance is marked according to
the European directive 2012/19/EU
on Waste Electrical and Electronic
Equipment (WEEE).

WEEE contains both polluting substances (which
can cause negative consequences for the
environment) and basic components (which can
be re-used). It is important to have WEEE
subjected to specific treatments, in order to
remove and dispose properly all pollutants, and
recover and recycle all materials. Individuals can
play an important role in ensuring that WEEE
does not become an environmental issue; it is
essential to follow some basic rules:

! WEEE should not be treated as household

waste;

! WEEE should be handed over to the relevant

collection points managed by the municipality or
by registered companies. In many countries, for
large WEEE, home collection could be present.

In many countries, when you buy a new
appliance, the old one may be returned to the
retailer who has to collect it free of charge on a
one-to-one basis, as long as the equipment is of
equivalent type and has the same functions as
the supplied equipment.

1. GENERAL SAFETY RULES

2. INSTALLATION

3. PRACTICAL HINTS

4. CLEANING AND MAINTENANCE

5. REMOTE CONTROL (WI-FI)

6. QUICK USER GUIDE

7. CONTROLS AND PROGRAMS

8.

TROUBLESHOOTING AND WARRANTY

FOR U.K. ONLY
On receipt of your appliance please
check it carefully for damage. Any
damage found must be reported
to the

delivery driver immediately.
Alternatively damage found must be
reported to the retailer within 2 days of
receipt.

Environmental conditions

Contents

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EN

3

1. GENERAL SAFETY
RULES

! This appliance is intended to

be used in household and
similar applications such as:

- Staff kitchen areas in shops, offices
and other working environments;

- Farm houses;

- By clients in hotels, motels and
other residential type environments;

- Bed and breakfast type environments.

A different use of this appliance
from household environment
or from typical housekeeping
functions, as commercial use by
expert or trained users, is excluded
even in the above applications. If
the appliance is used in a manner
inconsistent with this it may reduce
the life of the appliance and may
void the manufacturer’s warranty.
Any damage to the appliance or
other damage or loss arising
through use that is not consistent
with domestic or household use
(even if located in a domestic or
household environment) shall not
be accepted by the manufacturer to
the fullest extent permitted by law.

! This appliance can be used by

children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience
and knowledge if they have been
given supervision or instruction
concerning use of the appliance

in a safe way and understand the
hazards involved.
Children shall not play with the
appliance. Cleaning and user
maintenance shall not be made
by children without supervision.

! Children should be supervised

to ensure that they do not play
with the appliance.

! Children of less than 3 years

should be kept away unless
continuously supervised.

! If the supply cord is damaged, it

must be replaced by a special
cord or assembly available from
the manufacturer or its service
agent.

! Only use the hose-sets

supplied with the appliance for
the water supply connection
(do not reuse old hose-sets).

! Water pressure must be between

0.05 MPa and 0.8 MPa.

! Make sure carpets or rugs do

not obstruct the base or any of
the ventilation openings.

! After installation, the appliance

must be positioned so that the
plug is accessible.

! The maximum load capacity of

dry clothes depends on the
model used (see control panel).

! To consult the product technical

specification please refer to the
manufacturer website.

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! The technical details (supply

voltage and power input) are
indicated on the product rating
plate

! Make sure that the electrical

system is earthed, complies
with all applicable law and that
the (electricity) socket is
compatible with the plug of the
appliance. Otherwise, seek
qualified professional assistance.

! The use of converters, multiple

sockets or extension cords is
strongly advised against

! Before cleaning or maintaining

the washing machine, unplug
the appliance and turn off the
water tap.

! Do not pull on the power cord

or appliance to unplug the
machine.

! Make sure there is no water in

the drum before opening the
door.

! Do not expose the washing

machine to rain, direct sunlight
or other weather elements.
Protect from possible freezing.

! When moving, do not lift the

washing machine by the knobs
or detergent drawer; during
transport, never rest the door on
the trolley. We recommend two
people lift the washing machine.

! In the event of fault and/or

malfunction, turn off the
washing machine, close the
water tap and do not tamper
with the appliance.
Immediately contact the
Customer Service Centre and
only use original spare parts.
Failure to observe these
instruction may jeopardise
appliance safety.

Electrical connections and
safety instructions

WARNING:

water may reach very high
temperatures during the
wash cycle.

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2. INSTALLATION

! Remove the 2 or 4 transportation

screws (A) on the back and
remove the 2 or 4 flat washers,
rubber bungs and plastic spacer
tubes (B) as illustrated in figure 1.

! If the washing machine is built-in,

unscrew the 3 or 4 transportation
screws (A) and remove the 3 or 4
flat washers, rubber bungs and
plastic spacer tubes (B).

!

During the removal of the screws
occasionally spacer tubes fall
inside the product, these can be
remove by tilting the product forward
and recovering them from the floor or
inside the base of the machine.

! Cover the open transportation screw

holes with the 2 or 4 plastic caps
included in the instruction bag.

! Place the corrugated plastic sheet,

found on top of the appliance during
the unpacking process, into the base
of the appliance as shown in figure 2
(according to the model, consider
version A, B or C).

A

A

A

A

B

B

B

B

1

3

2

1

3

1

2

A

C

B

2

WARNING:

keep packaging materials
away from children.

In some models this operation
will not be necessary, because
the corrugated plastic sheet
will be already placed on the
bottom of the appliance.

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! Connect the water hose to the water

supply tap (fig. 3) only using the hose
supplied with the appliance (do not
reuse old hose-sets).

! SOME MODELS may include one or

more of the following features:

! HOT&COLD (fig. 4):

water mains connection settings with hot
and cold water for higher energy savings.
Connect the grey tube to the cold water
tap and the red one to the hot water
tap. The machine can be connected to
the cold water tap only: in this case, some
programs may start a few minutes later.

! AQUASTOP (fig. 5):

a device located on the supply tube that
stops water flow if the tube deteriorates;
in this case, a red mark will appear in the
window “A” and the tube must be
replaced. To unscrew the nut, press the
one-way lock device "B".

! AQUAPROTECT – SUPPLY TUBE WITH

GUARD (fig. 6):

Should water leak from the primary
internal tube "A", the transparent
containment sheath "B" will contain water
to permit the washing cycle to complete.
At the end of the cycle, contact the
Customer Service Centre to replace the
supply tube.

3

1

4

B

A

5

B

A

6

Hydraulic connections

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! The washing machine should be installed in

its final position such that the water fill hose
is not kinked or trapped. The corrugated
drain hose should be inserted into suitable
drain pipe of between 50 cm and 85 cm
height above the floor using the curved drain
hose support. If an under sink connection is
used the drain hose must be routed above
the sink overfill opening to prevent back
siphoning. Care must be taken to avoid
kinking or trapping the drain hose (fig. 7).

! Level the appliance using the feet as

illustrated in figure 8:

a. turn the nut clockwise to release the

screw;

b. rotate the foot to raise or lower it until it

touches to the floor;

c. lock the foot, screwing in the nut, until it

tightens against to the bottom of the
washing machine.

! Plug in the appliance.

min 50 cm
max 85 cm

+2,6 mt

max

max 100 cm

min 4 cm

7

* ACCESSORY SOLD SEPARATELY

A

B

C

8

Setting

WARNING:

contact the Customer Service Centre
should the power cord need
replacement.

Installation faults are not covered by
the manufacturers warranty.

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3. PRACTICAL HINTS

When sorting laundry, make sure:

- have eliminated metallic objects such as
hair clips, pins, coins, from laundry;

- to have buttoned pillow cases, closed
zips, tied loose belts and long robe
ribbons;

- to have removed rollers, hooks or clips
from curtains;

- to have carefully read clothing washing
labels;

- to have removed any persistent stains
using specific detergents.

! When washing rugs, bedcovers or other

heavy clothing, we recommend you avoid
the spinning cycle.

! To wash wool, make sure the item can be

machine washed. Check the fabric label.

A guide environmentally friendly and
economic use of your appliance.

Maximise The Load Size

! Achieve the best use of energy, water,

detergent and time by using the
recommended maximum load size.
Save up to 50% energy by washing a full
load instead of 2 half loads.

Do you need to pre-wash?

! For heavily soiled laundry only!

SAVE detergent, time, water and
between 5 to 15% energy consumption
by NOT selecting Prewash for slight to
normally soiled laundry.

Is a hot wash required?

! Pretreat stains with stain remover or soak

dried in stains in water before washing to

reduce the necessity of a hot wash
programme. Save energy by using a low
temperature wash programme.

Before using a drying programme
(WASHER-DRYERS)

! SAVE energy and time by selecting a

high spin speed to reduce the water
content in laundry before using a drying
programme.

Following is a quick guide with tips and
recommendations on detergent use at the
various temperatures. In any case, always
read the instructions on the detergent for
correct use and doses.

Load tips

Helpful suggestions for the user

When washing heavily soiled whites,
we recommend using cotton
programs of 60°C or above and a

normal washing powder (heavy duty)
that contains bleaching agents that at
medium/high temperatures provide
excellent results.

For washes between 40°C and 60°C
the type of detergent used needs to be
appropriate for the type of fabric and
level of soiling.
Normal powders are suitable for “white”
or colour fast fabrics with high soiling,
while liquid detergents or “colour
protecting” powders are suitable for
coloured fabrics with light levels of
soiling.

For washing at temperatures below
40°C we recommend the use of liquid

detergents or detergents specifically
labeled as suitable for low temperature
washing.

For washing wool or silk, only use
detergents specifically formulated for
these fabrics.

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4. CLEANING AND
MAINTENANCE

To clean the washing machine exterior, use
a damp cloth, avoiding abrasives, alcohol
and/or solvents. To maintain a good wash
performance we recommend that the soap
drawer and pump filters are regularly
cleaned. A monthly service wash, using a
proprietary cleaner is also recommended.

! We recommend you clean the drawer to avoid

accumulating detergent and additive residue.

! To do this, extract the drawer using slight

force, clean it with running water and
reinsert it in its housing.

! Ensure the siphon cap is correctly refitted.

! The washing machine comes with a

special filter able to trap large residue,
such as buttons or coins, which could
clog the drain (according to the model,
consider version A or B).

!

ONLY AVAILABLE ON CERTAIN MODELS:
pull out the corrugated hose, remove the
stopper and drain the water into a
container.

! Ensure all the water has been emptied

from the drum.

! Before unscrewing the filter, we

recommend you place an absorbent cloth
under it to keep the floor dry. A small
amount of water will come out of the filter
as you remove it - this is normal.

! Turn the filter counter-clockwise to the

limit stop.

! Remove and clean the filter; when

finished, replace it turning it clockwise.
The filter handle will be locked when it is
not possible to turn any further and the
handle is horizontal. Smearing a small
amount of liquid soap on the filter seal will
help refitting.

! Repeat the previous steps in reverse

order to reassemble all parts.

B

A

! Should the washing machine be stored in

an unheated room for a long period of
time, drain all water from tubes.

! Unplug the washing machine.

! Detach the tube from the drainage system

and clip on the rear of the machine and
lower it, fully draining water into a bowl.

! Secure the drain tube with the drainage

system and clip on the rear of the
machine when finished.

! Keep the door glass and gasket clean.

Drawer cleaning

Filter cleaning

Suggestions for moves or
prolonged disuse

The manufacturers warranty only
covers faults within the product of a
mechanical or electrical nature. Faults
caused by handling, installation or miss
use are not covered and may incur a
charge for any repair visit to resolve.

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5. REMOTE CONTROL (WI-FI)

This appliance is equipped with Wi-Fi
technology that allows you to control it
remotely via App.

APPLIANCE PAIRING (ON APP)

! Download the Candy simply-Fi App on

your device.

• Open the App.

• Login using the same credentials (mail

and password) used when the subscription
to the tank reordering service was
finalized.

• Follow the App instruction on your
smartphone or the guided procedure in the

"Quick Guide" attached (further details at
go.he.services/zp).

TO ENABLE REMOTE CONTROL

! Check that the router is switched on and

connected to the Internet.

! Load the laundry, close the door, add the

detergent if it’s necessary.

! Turn the SMART RING (programme

selection ring) to the REMOTE CONTROL
(Wi-Fi) position : the door will lock and

the controls on the control panel will be
disabled.

! Start the cycle using the Candy simply-Fi

app. When the cycle has been
completed, turn off the machine by
turning the SMART RING to the OFF
position to unlock the door.

TO DISABLE REMOTE CONTROL

! To exit REMOTE CONTROL mode while

a cycle is underway, turn the SMART

RING to any position other than REMOTE
CONTROL (Wi-Fi) without going OFF.

The control panel on the appliance will be
operative once again, and if the cycle is
paused, you will be able to open the door
once the DOOR LOCKED indicator light
switches off.

! With the door closed, turn the knob to the

REMOTE CONTROL (Wi-Fi) position to
control the appliance using the app once
again. If there is a cycle underway, it will
continue.

In order to enable the use of the
appliance, also by means of the knob, it
is necessary to complete the
APPLIANCE PAIRING procedure on the
APP and the subsequent AUTODOSE
SYSTEM CONFIGURATION using the
App. Failure to complete the two
operations prevents total use of the
product.

The Candy simply-Fi App is available
for devices running both Android and
iOS, both for tablets and for
smartphones.

Get all the details of the Wi-Fi
functions by browsing the App in
DEMO mode.

For safety reasons, in some wash
cycle phases, the door can be
opened only if the level of the water
is below its lower edge and if the
temperature is less than 45°C. If
these conditions are met, wait for the
DOOR LOCKED light to switch off
before opening the door.

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6. QUICK USER GUIDE

This appliance automatically adjusts the
level of the water to the type and quantity of
washing. This system gives a reduction in
energy consumption and a saving in
washing times.

! Turn on the appliance and select the

required program.

! Adjust the washing settings if necessary

and select the required options.

! Press the programme start button.

! The end of the programme will be

indicated by a message on the display
(on some models, all the indicator lights
on the stage will light up).

! Turn off the appliance.

For any type of wash, see the program
table and follow the operating sequence
as indicated.

Water pressure:

min 0.05 Mpa / max 0.8 Mpa
(0.05 MPa dispenses approximately 1 litre
of water in 10 seconds)

Spin r.p.m.: See rating plate.

Power input / Power current fuse amp /
Supply voltage: See rating plate.

7. CONTROLS AND
PROGRAMS

1000

800

400

600

90°

°

60°

°

40°

°

30°

°

20°

°

Kg Detector

Pre

1000

400

600

90°

°

60°

°

40°

°

30°

°

20°

°

Kg Detector

Pre

800

A

EDCB

I

HGF

OFF

A

SMART RING (programme
selection ring)

B

PLAY/PAUSE button

C

DELAY START button

D

OPTIONS button

E

STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button

F

TEMPERATURE SELECTION
button

G

SPIN SELECTION button

H

STEAM button

F+G

CHILD LOCK

I

Digital display

Program selection

DRYING (WASHER-DRYERS only)
If you would like the drying cycle to
begin automatically after washing,
select the washing programme
required and select the drying cycle.
Or you can finish the wash and then
select the drying programme.

Technical data

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! When the SMART RING is turned, the

appliance will be turned on and the
display will show the description and
parameters of the selected programme.

! At the end of the cycle, remember to

switch off the appliance by turning the
SMART RING to the OFF position, then
unplug the appliance and turn off the
water supply.

- Language setting

! After connecting the machine to the

network and turning it on, press the
STEAM or DELAY START button to
display the available languages.

! Select the desired language pressing the

PLAY/PAUSE button.

- Change the language

If you want to change the setting language
you will have to press simultaneously
STEAM and DELAY START buttons for
about 3 seconds. ENGLISH will appear on
the display, and you will be able to choose
a new language.

- Water Hardness setting

This appliance, is able to dose your
detergent automatically. The optimum
quantity of detergent depending on the
water hardness, on the load quantity and on
the chosen cycle (cotton, delicates, etc...)

Water Hardness level:

L1 = LOW (0-12 °fH o 0-7 °dH)
L2 = MEDIUM (13-30 °fH o 8-17 °dH)
L3 = HIGH (≥ 30 °fH o ≥ 17 °dH)

! To confirm the standard water hardness

level set by the factory, press PLAY/
PAUSE button.

! If you want to change the standard water

hardness setting (and consequently the
amount of detergent dispensed), press
STEAM or DELAY START button.

! Once chosen the water hardness level,

confirm by pressing the PLAY/PAUSE
button.

- Change the water hardness setting

! If you want to change the water hardness

setting (and consequently the amount of
detergent dispensed), hold down the
STEAM and DELAY START buttons for a
few seconds. The wording WATER
HARDNESS will appear on the display
and you can choose the desired level by
pressing the STEAM or DELAY START
button again. The higher the water

hardness, the more detergent will be
dispensed.

! Confirm by pressing the PLAY/PAUSE

button.

WARNING:

Don’t touch the buttons while inserting
the plug because the machines
calibrates the systems during the first
seconds: touching the buttons, the
machine couldn’t work property. In
this case, remove the plug and repeat
the operation.

SMART RING (ring for selecting
programmes)

First starting

The default setting for the water
hardness is set in the factory at level 2
(L2) as this satisfies the requirements
of the majority of users.

WARNING:

Follow now chapter REMOTE
CONTROL (WI-FI) indications to set up
the App and the autodose detergent
system.

PLAY/PAUSE button

Close the porthole BEFORE pressing
the PLAY/PAUSE button.

!

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! To start the selected cycle with the preset

parameters, press PLAY/PAUSE. When
the programme is running, the display will
show the time to elapse.

! Moreover, If you want to modify the

chosen program, press the desired
options buttons, modify the default
parameters and then press PLAY/
PAUSE button to start the cycle.

! After switching on the appliance, wait a

few seconds for the programme to start
running.

PROGRAMME DURATION

! When a programme is selected the

display automatically shows the cycle
duration, which can vary, depending on
the options selected.

! Once the programme has started you will

be kept informed constantly of the time
remaining to the end of the wash.

! The appliance calculates the time to the

end of the selected programme based
upon a standard loading, during the cycle,
the appliance corrects the time to that
applicable to the size and composition of
the load.

PROGRAMME END

! "END" will appear in the display at the

end of the program and the DOOR
LOCKED light will go off, it is now
possible to open the door.

! At the end of the cycle, turn off the

washing machine by turning the SMART

RING to the OFF position.

PAUSING THE MACHINE

! Keep the PLAY/PAUSE button pressed

for about 2 seconds (some light indicators
and the residual time display will flash,
showing that the machine is paused).

! Press the PLAY/PAUSE button again to

re-start the programme from the point it
had been paused at.

CANCELLING THE SET PROGRAMME

! To cancel the programme, turn the

SMART RING to the OFF position.

! Wait until the DOOR LOCKED light has

gone out before opening the door.

! This button allows you to pre-programme

the wash cycle to delay the start of the
cycle for up to 24 hours.

! To delay the start use the following

procedure:

- Select the required programme.

- Press the delay start button once to
activate it (h00 appears on the display)
and then press it again to set a 1 hour
delay (h01 appears on the display). The
pre-set delay increases by 1 hour each
time the button is pressed, until h24
appears on the display, at which point
pressing the button again will reset the
delay start to zero.

Only the options compatible with the
set programme can be selected.

The SMART RING must ALWAYS be
put in the OFF position at the end of
the washing cycle before you can
select a new washing cycle.

For safety reasons, in some wash
cycle phases, the door can be opened
only if the level of the water is below
its lower edge and if the temperature
is less than 45°C. If these conditions
are met, wait for the DOOR LOCKED
light to switch off before opening the
door.

DELAY START button

!

14

- Confirm by pressing the PLAY/PAUSE
button. The delay countdown will begin
and when it has finished the programme
will start automatically.

! You can cancel the start delay by turning

the SMART RING to the OFF position.

If there is any break in the power supply
while the machine is operating, a special
memory stores the selected programme
and, when the power is restored, it
continues where it left OFF.

This button allows you to choose between
three different options:

- PREWASH

! This option allows you to make a prewash

and it is particularly useful for heavily
soiled loads (can be used only on some
programmes as shown in the table of
programmes).

! We recommend you use only 20% of the

recommended quantities shown on the
detergent pack.

- EXTRA RINSE

! This option allows you to add one rinse at

the end of the washing cycle and is useful
for people with delicate and sensitive
skin, for which a small amount of
detergent residue can cause irritations or
allergies.

! It is advisable to also use this function for

the children clothes and for the washing
of heavily soiled items, which requires a
lot of detergent to be used, or for the
washing of toweling items whose fibres
mostly have the tendency to hold the
detergent.

- HYGIENE +

Activated when you set 60°C of
temperature. This option allows deep
cleaning of your clothes by maintaining the
same temperature for the whole wash.

This button can be used to select two
different functions, depending on the
selected programme:

- STAIN LEVEL button

! Once the programme has been selected

the wash time set for that programme will
be automatically shown.

! This option allows you to choose between

3 levels of wash intensity modifying the
length of the programme, depending on
how much the fabrics are soiled (can

only be used on some programmes as
shown in the table of programmes).

-

ALTERNATIVE PROGRAMME SELECTION

Where shown in the table, this option
permits selection of an alternative to the
pre-set programme (in the case of the
SAVING 14'-30'-44' programme, it allows
you to choose one of the three available
durations).

! This button allows you to change the

temperature of the wash cycles.

! It is not possible to raise the temperature

over the maximum allowed for the
programme, in order to protect the fabrics.

The following options must be
selected before pressing the PLAY/
PAUSE button.

OPTIONS button

If an option is selected that is not
compatible with the selected
programme then the option indicator
light first flashes and then goes off.

STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button

TEMPERATURE SELECTION
button

!

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15

! If you want carry out a cold wash all the

indicators must be off.

! By pressing this button, it is possible to

reduce the maximum speed, and if you
wish, the spin cycle can be cancelled.

! If the label does not indicate specific

information, it is possible to use the
maximum spin expected in the program.

! To reactivate the spin cycle press the

button until you reach the spin speed you
would like to set.

! It is possible to modify the spin speed

without pausing the machine.

This button allows a specific treatment to
follow certain wash cycles (please refer to
the program table). The steam function
works by relaxing creases in wet garments
and as a result reduces the time needed to
iron these items. The fibres are regenerated

and refreshed by removing bad smells.
Every program provides a dedicated steam
treatment in order to ensure the maximum
cleaning efficiency according to the items
fabric type and colour.

! Pressing simultaneously the buttons

TEMPERATURE SELECTION and SPIN
SELECTION for about 3 seconds, the

machine allows you to lock the keys. In
this way, you can avoid making accidental

or
unwanted changes if a button on the
display is pressed accidently during a cycle.

! The key lock can be simply cancelled by

pressing the two buttons simultaneously
again or turning off the appliance.

The display’s indicator system allows you to
be constantly informed about the status of
the machine.

1000

800

400

600

90°

°

60°

°

40°

°

30°

°

20°

°

Kg Detector

Pre

1

2

6

7 10

3

8

4

9

11

5

1)

WASH TEMPERATURE INDICATOR LIGHTS

This show the washing temperature of the
selected programme that can be changed
(where allowed) by the relevant button. If
you want carry out a cold wash all the
indicators must be off.

2) SPIN SPEED INDICATOR LIGHTS

This show the spin speed of the selected
programme, you can reduce or omit by the
relevant button.

SPIN SELECTION button

To prevent damage to the fabrics, it is
not possible to increase the speed
over the maximum allowed for the
programme.

An over dosing of detergent can cause
excessive foaming. If the appliance
detects the presence of excessive foam,
it may exclude the spinning phase or
extend the duration of the program
and increase water consumption.

The machine is fitted with a special
electronic device, which prevents the
spin cycle should the load be
unbalanced. This reduces the noise
and vibration in the machine and so
prolongs the life of your machine.

STEAM button

This option must be selected before
pressing the PLAY/PAUSE button.

CHILD LOCK

Digital Display

!

16

3) DOOR LOCKED INDICATOR LIGHT

! The indicator light is illuminated when the

door is fully closed.

! When PLAY/PAUSE is pressed on

the machine with the door closed, the
indicator will flash momentarily and then
illuminate.

! Wait until the DOOR LOCKED light has

gone out before opening the door.

4) Kg Detector (function active only on
certain programmes)

! During the first minutes of the cycle, the

"Kg Detector" indicator remain on while
the intelligent sensor will weigh the
laundry and adjust the cycle time, water
and electricity consumption accordingly.

!

Through every wash phase "Kg Detector"
allows to monitor information on the wash
load in the drum and in the first minutes
of the wash it:

- adjusts the amount of water required;

- determines the length of the wash cycle;

- controls rinsing according to the type of
fabric selected to be washed it;

- adjusts the rhythm of drum rotation for
the type of fabric being washed;

- recognizes the presence of lather,
increasing, if necessary, the amount of
water during rinsing;

- adjusts the spin speed according to the
load, thus avoiding any imbalance.

5) KEY LOCK INDICATOR LIGHT

The indicator light show that the keys are
locked.

6) OPTIONS INDICATOR LIGHTS

The indicator lights show the option that
can be selected by the relevant button.

7) STAIN LEVEL INDICATORS LIGHTS

! Once the programme has been selected,

the indicator light will automatically show
the stain level set for that programme.

! Selecting a different stain level the

relevant indicator will light up.

8) STEAM INDICATOR LIGHT

The indicator light shows the selection of
the relevant option.

9) Wi-Fi INDICATOR LIGHT

! On models equipped with Wi-Fi, it

indicates the status of the connection. It
could be:

- FIXED ON: remote control enabled.

- SLOW FLASHING: remote control
disabled.

- QUICK FLASHING FOR 3 SECONDS,
THEN OFF: the machine cannot connect
to the home Wi-Fi network or has not yet
been enrolled on the App.

- SLOW BLINKING FOR 3 TIMES, THEN
OFF FOR 2 SECONDS: reset of the Wi-Fi
network (during enrollment on the App).

- ON FOR 1 SECOND, THEN OFF FOR 3
SECONDS: the door is open. Remote
control cannot be activated.

! For all the information about the

functionality and the instructions for an
easy configuration of the Wi-Fi, please
refer to: go.he.services/zp

Close the door BEFORE selecting the
PLAY/PAUSE button.

If the door is not properly closed,
the light will continue to flash for
about 7 seconds, after which the
start command will be automatically
delete. In this case, close the door in
the proper way and press the
PLAY/PAUSE button.

!

EN

17

10) LOW LEVEL WARNING INDICATOR
LIGHT

It turns on when at least one of the tanks
has an estimated value below 20% of the
full volume. The low-level tanks will be
shown in the display screen before the
wash cycle begins.

11)

EMPTY DETERGENT TANK WARNING

INDICATOR LIGHT

It turns on when at least one of the tanks
has an estimated value below the minimum
required to complete a wash cycle. The
tank to replace will be shown on the display
screen.

WARNING:

To ensure the best performance, the
system block the start of a cycle when
one or more tanks are run out.
Replace them and reset the system
thanks to the App instructions.

IMPORTANT: replace the tanks ONLY
when it's pointed out by the App.
Follow ONLY the guided procedure
that leads to the system reset.
Otherwise, the washing machine may
not work properly.

!

18

PROGRAMME

(MAX.) *

1)

(see control panel)

(MAX.)

DAILY 39'

4)

3

3,5 4 4,5 5 5,5 6 6,5

7

40°

MIXED &

COLOURED 59'

4)

6 7 8 9 10

11

12

13

14

40°

3)

PERFECT

COTTON 59'

4)

3

3,5 4 4,5 5 5,5 6 6,5

7

40°

HYGIENE PLUS 59'

2 2 2 2 2 2 2 2 2

60°

SPORT PLUS 29'

2 2 2,5

2,5

2,5 3 3

3,5

3,5

30°

DELICATE 59'

4)

2

2,5

2,5

2,5

2,5

2,5 3 3

3,5

40°

3)

SAVING

14'

1 1 1,5

1,5

1,5

1,5 2 2

2

30°

30'

2

2,5

2,5

2,5

2,5

2,5 3 3

3

30°

44'

3

3,5

3,5

3,5

3,5

3,5 4 4

4

40°

3)

RINSE

- - - - - - - - -

-

DRAIN & SPIN

- - - - - - - - -

-

WOOL/HAND WASH

1 1 2 2 2 2 2,5

2,5

2,5

30°

SYNTHETIC AND

COLOURED

2)

4)

3

3,5 4 4,5 5 5,5 6 6,5

7

60°

COLOURED

COTTONS

2)

4)

6 7 8 9 10

11

12

13

14

60° COTTON**

2)

4)

6 7 8 9 10

11

12

13

14

60°

WHITES

2)

4)

6 7 8 9 10

11

12

13

14

90°

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable remote control through the
App (via Wi-Fi).

Table of programmes

!

EN

19

Please read these notes:

* Maximum load capacity of dry clothes,

according to the model used (see control
panel).

( )

Only with PREWASH option
selected (programmes with
PREWASH option available).

1)

When a programme is selected,
on the display is shown the
display shows the recommended
wash temperature that can be
reduced (where allowed) by the
relevant button.

2)

For the programmes shown you
can adjust the duration and
intensity of the wash using the
STAIN LEVEL button.

3)

In the programmes specified, the
STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button
may be used to select an alternative
to the pre-set programme (in the
case of the SAVING 14'-30'-44'
programme, it allows you to
choose one of the three available
durations).

4)

Steam Function Available

** STANDARD COTTON PROGRAMMES
ACCORDING TO (EU) No 1015/2010 and
No 1061/2010.

COTTON PROGRAMME WITH A
TEMPERATURE OF 60°C.

COTTON PROGRAMME WITH A
TEMPERATURE OF 40°C.

These programmes are suitable to
clean normally soiled cotton laundry and
they are the most efficient programmes
in terms of combined energy and water
consumptions for washing cotton
laundry.
These programmes have been
developed to be compliant with the
temperature on the wash label on the
garments and the actual water
temperature may slightly differ from the
declared temperature of the cycle.

!

20

To clean different types of fabrics and
various levels of dirt, the washing machine
has specific programs to meet every need
of washing (see table of programmes).

DAILY 39'

The perfect combination of time saving and
performance. This programme provides an
excellent wash for half a load of laundry in
only 39 minutes. Recommended for daily
washing of laundry with average levels of
soiling.

MIXED & COLOURED 59'

This programme offers you the freedom to
wash all kinds of fabrics and non-fading
colours together, with a full load, obtaining
excellent results in only 59 minutes. With
washing at medium temperature, this
programme is recommended for laundry
that is not particularly dirty.

PERFECT COTTON 59'/HYGIENE PLUS 59'

Press the STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button to
choose one of the two available programmes:

- PERFECT COTTON 59'

This programme guarantees fantastic
results for cotton laundry. This option is
designed to cut washing time at medium
temperatures for fairly dirty cotton laundry.
Fill the machine only halfway for best
results.

- HYGIENE PLUS 59'

This programme offers the best possible
combination of high temperature, time and
cleaning action to guarantee maximum
sanitising power against bacteria in only 59
minutes. Recommended for cotton laundry,
it washes at a temperature of 60°C and is
best used with small loads.

SPORT PLUS 29'

Created to remove dirt from technical
garments used in the gym and for sports.
The programme washes for 29 minutes at a
low temperature. Recommended for small
loads of synthetic garments.

DELICATE 59'

Developed to wash and treat delicate
garments and precious fabrics. This
programme washes at a low temperature
for 59 minutes. Recommended for small
loads.

SAVING 14'-30'-44'

Saving without compromising! This new
programme may be used to obtain excellent
results while saving water, energy,
detergent and time. This option washes at a
medium temperature suitable for any kind of
fabric. Recommended for small loads.
Use the STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button to
choose one of the three available durations.

RINSE/DRAIN & SPIN

Press the STAIN LEVEL/ALTERNATIVE
PROGRAMME SELECTION button to
choose one of the two available programmes:

- RINSE

This program performs 3 rinses with an
intermediate spin (which can be reduced or
excluded by using the appropriate button). It
is used for rinsing any type of fabric, for
example after a wash carried out by hand.

- DRAIN & SPIN

The program completes the drain and a
maximum spin. It is possible to delete or
reduce the spin through the SPIN
SELECTION button.

WOOL/HAND WASH

This program performs a wash cycle
dedicated to the wool fabrics that can be
washed in a washing machine, or the
articles to be washed by hand.

Description of programmes

Choose programme in accordance
with the laundry instructions appearing
on labels, especially the maximum
recommended temperature.

!

EN

21

SYNTHETIC AND COLOURED

This programme allows you to wash
different type’s fabrics and different colours
all together. The rotation movement of the
drum and the water levels are optimized,
both during the washing the rinsing phase.
The accurate spin action, ensures a
reduced formation of creases in the fabrics.

COLOURED COTTONS

This innovative programme, allows you to
wash coloured fabrics, such as cottons,
synthetics and mixed, providing excellent

cleaning results even at only 20°C with
normal soiled items. The accurate spin
action, ensures a reduced formation of
creases in the fabrics. To ensure the best
washing results we recommend to load half
the full capacity.

COTTON
This program is suitable to clean normally
soiled cotton laundry and it is the most
efficient program in terms of combined
energy and water consumptions for
washing cotton laundry.

WHITES

Made to have a perfect washing. The final
spin at maximum speed gives more efficient
removal.

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you
want to enable / disable remote control
through the App, via Wi-Fi.
In this case, the start of cycle will take place
through the App commands.
More details in the REMOTE CONTROL

(Wi-Fi) section.

WARNING:

IMPORTANT WASH PERFORMANCE
ADVICE.

! New, coloured garments should be

washed separately for at least 5 or 6
washes.

! Certain large dark items such as

jeans and towels should always be
washed separately.

! Never mix NON COLOURFAST fabrics.

!

22

8. TROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide
provided below which includes some practical tips on how to fix the most common
problems.

ERROR CODE FORMAT

Error shown

Possible causes and practical solutions

E2 (with display)
2 flashes of the LEDs
(without display)

The machine cannot load water.

Make sure the water supply tap is open.

Make sure the water supply hose isn’t bent, kinked or trapped.

Make sure the drain pipe is at the proper height (see installation section).

Close the water supply tap, unscrew the filler hose from the back of
the washing machine and make sure the “anti-sand” filter is clean
and not blocked.

Check that the filter is not clogged or that there are no foreign bodies
inside the filter compartment that can obstruct the proper flow of
water.

E3 (with display)
3 flashes of the LEDs
(without display)

The washing machine does not drain water.

Check that the filter is not clogged or that there are no foreign bodies
inside the filter compartment that can obstruct the proper flow of
water.

Make sure the drain hose isn’t bent, kinked or trapped.

Make sure the home drainage system is not blocked and is allowing
water to flow through without obstruction. Try to drain the water in the sink.

E4 (with display)
4 flashes of the LEDs
(without display)

There is too much foam and/or water.

Ensure the correct amount of detergent is being used and the
detergent is designed for use in a washing machine.

E7 (with display)
7 flashes of the LEDs
(without display)

Door problem.

Make sure the door is correctly closed.
Make sure the clothes inside the drum are not preventing the door
from closing fully.

If the door is locked, turn off and unplug the washing machine from
the electrical supply socket, wait 2-3 minutes and reopen the door.

Any other code

Turn off and unplug the washing machine, wait a minute. Turn on the
machine and restart a program. If the error occurs again contact an
Authorised Customer Service Centre directly.

! Models with a display: the error is shown by a number preceded by the letter “E”

(example: E2 = Error 2).

! Models without display: an error is shown by a sequence of flashes of every LED.

The error code is shown by the number of flashes followed by a pause of 5 seconds
(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

!

EN

23

OTHER ANOMALIES

Problem

Possible causes and practical solutions

The washing machine
does not work / start

Make sure the product is plugged into a working supply socket.

Make sure power is on.

Make sure the wall socket is working, testing it with another
appliance such as a lamp.

The door may not be correctly closed: open and close it again.

Check whether the required program was correctly selected and the
start button pressed.

Make sure the washing machine is not in pause or time delay mode.

Water leaked on the
floor near the
washing machine

This may be due to a leak from the seal between the tap, supply
hose and fill valve; in this case, replace it and tighten the hose
connections correctly.

Make sure the front filter is correctly closed.

The washing machine
does not spin

The machine is fitted with a detection system that protects the load
and product from damage if the load is not balanced before spinning.
This may result in:-

• The machine attempts to balance the load, increasing the time of
spin.

• Reduction of the speed of spin to decrease vibrations and noise.

• The spin cycle aborting to protect the machine and load.

If this is experienced remove the load de-tangle it, reload it and
restart the spin program.

This could be due to the fact that water has not been completely
drained: wait a few minutes. If the problem persists, see Error 3
section.

Some models include a "no spin" function: make sure it is not
selected.

Check which options are selected and their effect on the spin cycle.

Excessive detergent can impede the spin cycle, ensure the correct
amount of detergent is being used.

Strong vibrations /
noises are heard
during the spin cycle

The washing machine may not be fully levelled: if necessary, adjust
the feet as indicated in the specific section.

Make sure transport screws, rubber bungs and spacer tubes were
removed.

Make sure there are no foreign objects inside the drum (coins,
hinges, buttons, etc…).

The standard manufacturer warranty covers faults caused by electrical or
mechanical faults in the product due to an act or omission of the manufacturer. If
a fault is found to be caused by factors outside the product supplied, miss-use or
as a result of the instructions on use not being followed, a charge may be
applied.

!

24

It is always recommended to use original
spare parts, that are available at our
Authorised Customer Service Centres.

By placing the mark on this
product, we are confirming compliance
to all relevant European safety, health
and environmental requirements which
are applicable in legislation for this
product.

The manufacturer declines all
responsibility for any printing errors in
the booklet included with this product.
Moreover, it also reserves the right to
make any changes deemed useful to its
products without changing their
essential characteristics.

Warranty

The product is guaranteed under the
terms and conditions stated on the
certificate included with the product. The
certificate has to be stored so as to be
shown to the Authorized Customer
Service Centre in case of need. You can
also check the warranty conditions on
our web site. To obtain assistance,
please fill in the form on-line or contact
us at the number indicated on the
support page of our web site.

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