Cadillac Seville 2003 Warranty
IMPORTANT:
owner assistance information and GM’s participation in an alternative dispute resolution program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
This booklet contains important information about the vehicle’s warranty coverage. It also explains
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember,
if the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from General Motors.
© 11/21/01 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors
Corporation.
Part Number 25735119 B First Edition
2003 Cadillac Warranty and Owner Assistance Information
An Important Message to Cadillac Owners... .........1
Cadillac’s Commitment to You ............................1
Vehicle Operation and Care ................................1
Maintenance Records ........................................1
Owner Assistance .............................................1
GM Participation in an Alternative Dispute
Resolution Program ........................................1
Warranty Coverage at a Glance ...........................2
General Motors Corporation New Vehicle
Limited Warranty .............................................3
What Is Covered ...............................................3
What Is Not Covered .........................................5
Things You Should Know About the New
Vehicle Limited Warranty .................................7
Warranty Repairs — Component Exchanges .........7
Warranty Repairs — Recycled Materials ...............7
Tire Service .....................................................7
After–Manufacture “Rustproofing” .........................8
Paint, Trim, and Appearance Items ......................8
Chemical Paint Spotting .....................................8
Warranty Coverage — Extensions .......................9
Warranty Service — United States and Canada ........9
Touring Owner Service — Foreign Countries .......10
Warranty Service — Foreign Countries ...............10
Original Equipment Alterations ...........................10
Recreation Vehicle and Special Body or
Equipment Alterations ...................................10
Pre-Delivery Service ........................................11
Production Changes .........................................11
Emission Control Systems Warranties ................12
What Is Covered .............................................12
1. Federal Emission Control Warranty .................12
2. California Emission Control Warranty ..............13
3. Emission Warranty Parts List .........................15
4. Things You Should Know About the
Emission Control Systems Warranties .............19
2003 Cadillac Warranty and Owner Assistance Information
Owner Assistance .............................................22
Customer Satisfaction Procedure .......................22
Assistance For Text Telephone (TTY) Users .......24
Cadillac Roadside Assistance ............................24
Cadillac Courtesy Transportation ........................24
State Warranty Enforcement Laws .....................24
Warranty Information for California Only ................25
Special Policy Adjustment Programs Beyond
the Warranty Period .....................................25
Customer Assistance Offices .............................26
An Important Message to Cadillac Owners...
Cadillac’s Commitment to You
We are committed to assure your satisfaction with your
new Cadillac.
Your Cadillac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs both during and after the warranty period.
Vehicle Operation and Care
Considering the investment you have made in your
Cadillac, we know you will want to operate and maintain
it properly. We urge you to follow the maintenance
instructions contained in your owner’s manual.
If you have questions on how to keep your Cadillac in
good working condition, see your Cadillac dealer,
the place many Cadillac customers choose to have their
maintenance work done. You can rely on your Cadillac
dealer to use the proper parts and repair practices.
Maintenance Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important if a
question arises as to whether a malfunction is caused
by lack of maintenance or a defect in material or
workmanship.
A “Maintenance Record” is provided in the maintenance
schedule section of the owner’s manual for your
convenience in recording services performed.
Owner Assistance
Your Cadillac dealer is best equipped to provide all your
service needs. Should you ever encounter a problem
during or after the limited warranty period that is not
resolved, talk to a member of dealer management.
Under certain circumstances, General Motors and/or
GM dealers may provide assistance after the limited
warranty period has expired when the problem results
from a defect in material or workmanship. These
instances will be reviewed on a case by case basis.
If your problem has not been resolved to your
satisfaction, follow the “Customer Satisfaction Procedure”
as outlined under
We thank you for choosing a Cadillac.
Owner Assistance on page 22
.
GM Participation in an Alternative Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 22
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
for information on the
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Warranty Coverage at a Glance
The 2003 warranty coverages are summarized below. Please read
Limited Warranty on page 3
and
Emission Control Systems Warranties on page 12
2
,
Things You Should Know About the New Vehicle Limited Warranty on page 7
for complete details.
General Motors Corporation New Vehicle
,
General Motors Corporation New Vehicle Limited Warranty
General Motors Corporation will provide for repairs to
the vehicle during the warranty period in accordance
with the following terms, conditions and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the
United States and normally operated in the United
States or Canada, and is provided to the original and
any subsequent owner’s of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and
ends at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or
50,000 miles, whichever comes first, except for other
coverages listed here under “What Is Covered” and
those items listed under “What Is Not Covered” later
in this section.
Accessory Coverage
All GM accessories sold by GM parts that are
permanently installed on a GM vehicle prior to delivery
will be covered under the provisions of the New
Vehicle Limited Warranty. In the event GM accessories
are installed after vehicle delivery, or are replaced
under the new vehicle warranty, they will be covered
(parts and labor) for the balance of the vehicle warranty,
but in no event less than 12 months/12,000 miles.
This coverage is only effective for GM accessories
permanently installed by a GM dealer or an associated
GM-approved Accessory Distributor/Installer (ADI).
GM accessories sold over-the-counter, or those
not requiring installation, will continue to receive the
standard GM Dealer Parts Warranty of 12 months from
the date of purchase (parts only).
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GM licensed accessories are covered under the
accessory-specific manufacturer’s warranty and are
not warranted by GM or its dealers.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion
and rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 4 years or 50,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through (an actual hole in the sheet metal) continues
to be covered for up to 6 years or 100,000 miles,
whichever comes first.
Important:
from stone chips or scratches in the paint, for example)
is not included in sheet metal coverage.
Cosmetic or surface corrosion (resulting
Towing
Towing is covered to the nearest Cadillac dealer facility
if your vehicle cannot be driven because of a warranted
defect.
Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship under the
bumper-to-bumper coverage. Any tire replaced will
continue to be warranted for the remaining portion of
the bumper-to-bumper coverage period.
Following expiration of the bumper-to-bumper coverage,
tires may continue to be covered under the tire
manufacturer’s warranty. Review the tire manufacturer’s
warranty booklet or consult the tire manufacturer
distributor for specific details.
No Charge
Warranty repairs, including towing, parts and labor,
will be made at no charge.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a
Cadillac dealer facility within the warranty period and
request the needed repairs. A reasonable time must be
allowed for the dealer to perform necessary repairs.
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What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage from
improper inflation, spinning (as when stuck in mud or
snow), tire chains, racing, improper mounting or
dismounting, misuse, negligence, alteration, vandalism,
or misapplication is not covered.
Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the following is
not covered:
• collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle;
• misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner’s manual;
• alteration or modification to the vehicle including the
body, chassis or components after final assembly
by GM. In addition, coverages do not apply if the
odometer has been disconnected, its reading has
been altered, or mileage cannot be determined.
Important:
or previously titled as salvaged, scrapped, junked,
or totaled.
This warranty is void on vehicles currently
Damage or Corrosion Due to Environment,
Chemical Treatments, or Aftermarket
Products
Damage caused by airborne fallout (chemicals, tree
sap, etc.), stones, hail, earthquake, water or flood,
windstorm, lightning, the application of chemicals or
sealants subsequent to manufacture, etc., is not
covered. See “Chemical Paint Spotting” under
Things You Should Know About the New Vehicle
Limited Warranty on page 7
.
Damage Due to Insufficient or Improper
Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to
use or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner’s manual is not covered.
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner’s
manual are the owner’s expense. Vehicle lubrication,
cleaning, or polishing as well as items requiring
replacement or repair as a result of vehicle use, wear,
or exposure are not covered.
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Items such as:
• Filters
• Brake Pads / Linings
• Clutch Linings
• Keyless Entry Batteries *
• Audio System Cleaning
• Coolants and Fluids
• Wiper Inserts
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment / Balance **
are covered only when replacement or repair is the
result of a defect in material or workmanship.
Failure or damage of components due to vehicle use,
wear, exposure, or lack of maintenance is not covered.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Loss of vehicle use
• Inconvenience
• Storage
• Payment for loss of time or pay
• Vehicle rental expense
• Lodging, meals, or other travel costs
• State or local taxes required on warranty repairs
While extra expenses are not covered by the New
Vehicle Limited Warranty, Cadillac does provide many
additional customer benefits such as Cadillac Owner
Privileges, see your owner’s manual.
Other Terms: This warranty gives you specific legal
rights and you may also have other rights which
vary from state to state.
General Motors does not authorize any person to create
for it any other obligations or liability in connection
with these vehicles. Any implied warranty of
merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the
duration of this written warranty. Performance of
repairs and needed adjustments is the exclusive
remedy under this written warranty or any implied
warranty. General Motors shall not be liable for
incidental or consequential damages (such as, but
not limited to, lost wages or vehicle rental expenses)
resulting from breach of this written warranty or
any implied warranty.*
* Some states do not allow limitations on how long an
implied warranty will last or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
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