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BusinessObjects Polestar Error
Message Guide
BusinessObjects Polestar
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Copyright
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2008-11-03
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Contents
BusinessObjects Polestar (PS) Error Messages 7Chapter 1
The system could not log you on. (PS 10001).............................................8
The system cannot log you on due to an invalid token. (PS 10002)...........8
The system cannot not log you on due to missing logon credentials. (PS
10003)..........................................................................................................9
The Polestar web application cannot retrieve a Polestar service from the
received web client request. (PS 10004).....................................................9
Your user profile does not allow you perform that request. (PS 10005)......9
Polestar was not able to retrieve a service. (PS 10006)............................10
The Universe was not found. (PS 20001)..................................................10
An error occurred while reading the Universe. (PS 20002).......................10
There was an error while retrieving the Universes from the CMS (Central
Management Server). (PS 20003).............................................................11
The Information Space was not found. (PS 20004)...................................11
It is not possible to read the Information Space properties. (PS 20005)....12
It is not possible to retrieve the Information Spaces and display them in the
Home tab. (PS 20006)...............................................................................12
It is not possible to start indexing. (PS 20007)..........................................13
It is not possible to acquire a lock on the requested resource. (PS
20008)........................................................................................................13
An error occurred on the server while scheduling an indexing task. (PS
20011)........................................................................................................13
An error occurred on the server while retrieving the user profile. (PS
20012)........................................................................................................14
A server error occurred while canceling an indexing task. (PS 20013).....14
The Information Space Name must not be empty. (PS 30001).................15
An Information Space with the same Name already exists. (PS 30002)....15
Unable to access the repository. (PS 30003)............................................15
BusinessObjects Polestar Error Message Guide 3
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Contents
It is not possible to create an Information Space without a dimension or a
measure. (PS 30004).................................................................................16
Password confirmation of the Information Space scheduling failed. (PS
30005)........................................................................................................16
While testing the objects, the query returns more than one recordset. (PS
30006)........................................................................................................16
While testing the objects the query has generated a Web Intelligence Report
Engine exception. (PS 30007)...................................................................17
A problem occurred while retrieving the public and favourite CMS (Central
Management Server) folders. (PS 30008).................................................17
A problem occurred while retrieving the Information Space list. (PS
30009)........................................................................................................17
You do not have sufficient rights to save an Information Space under the
specified folder. (PS 30011).......................................................................18
It is not possible to use the following objects, prompts are not supported.
(PS 30012).................................................................................................18
A context must be selected before continuing. (PS 30013).......................18
The search failed. (PS 40001)...................................................................19
It is not possible to load the latest version of the search index. (PS
40002)........................................................................................................19
It is not possible to retrieve more values. (PS 50001)...............................19
It is not possible to generate the chart. (PS 50002)..................................20
It is not possible to retrieve the measures list. (PS 50003).......................20
It is not possible to retrieve the facets within the Explore tab. (PS 50004).20
It is not possible to retrieve the data table values. (PS 50005).................21
It is not possible to begin exploration of the Information Space. (PS
50006)........................................................................................................21
It is not possible to close the Information Space. (PS 50008)...................21
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Contents
Get More Help 23Appendix A
Index 27
BusinessObjects Polestar Error Message Guide 5
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Contents
6 BusinessObjects Polestar Error Message Guide
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BusinessObjects Polestar (PS) Error Messages
1
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BusinessObjects Polestar (PS) Error Messages
1
The system could not log you on. (PS 10001)
The system could not log you on. (PS 10001)
Cause
CategoryRange
General errorsPS 10001 - PS 10006
Server-side errorsPS 20001 - PS 20013
Information Space management errorsPS 30001 - PS 30013
Search errorsPS 40001 - PS 40002
Exploration errorsPS 50001 - PS 50008
The system could not log you on due to invalid credentials.
Action
Make sure your logon information is correct. Check that your username,
password, and authentication is correct, also ensure that you have typed the
correct system details and you do not have Caps Lock on.
The system cannot log you on due to an invalid token. (PS 10002)
Cause
The system could not log you on due to invalid login data.
Action
Try to log in again.
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BusinessObjects Polestar (PS) Error Messages
The system cannot not log you on due to missing logon credentials. (PS 10003)
The system cannot not log you on due to missing logon credentials. (PS
10003)
Cause
The system could not log you on due to missing logon credentials.
Action
Make sure your logon information is correct and that you have entered all
necessary details.
The Polestar web application cannot retrieve a Polestar service from the received web client request. (PS 10004)
Cause
1
The Polestar servers installed are either incompatible with the current version
of the web application or the servers are not started/enabled.
Action
Speak to your administrator. If you are an IT administrator, ensure that the
version of the Polestar servers are in sync with the version of the Polestar
web application, and that the servers are enabled.
Your user profile does not allow you perform that request. (PS 10005)
Cause
The user profile you have does not have the sufficient rights to perform your
request.
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BusinessObjects Polestar (PS) Error Messages
1
Polestar was not able to retrieve a service. (PS 10006)
Action
Make sure you have sufficient rights to perform the request, refer to the
BusinessObjects Online Help for information on what you can and cannot
do. User rights are changed within the CMC (Central Management Console).
Polestar was not able to retrieve a service. (PS 10006)
Cause
Polestar was not able to retrieve a service.
Action
Speak to your administrator. If you are an IT administrator, start (or enable)
the appropriate server providing the service.
The Universe was not found. (PS 20001)
Cause
The Universe does not exist or you do not have rights to view the Universe.
Action
Make sure the Universe linked with the Information Space exists. Check
within InfoView or via the CMC (Central Management Console). Check that
you have access and view rights to the Universe.
An error occurred while reading the Universe. (PS 20002)
Cause
There was an error while reading the Universe that is linked to your
Information Space.
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BusinessObjects Polestar (PS) Error Messages
There was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003)
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator, check that the Universe exists and it is not
corrupted.
There was an error while retrieving the Universes from the CMS (Central
Management Server). (PS 20003)
Cause
There was an error while retrieving the Universes tree from the CMS.
Action
Check the exception detail for more information and speak with your
administrator.
1
If you are an IT administrator, check that the Universes exist (within the CMS)
and are not corrupted.
The Information Space was not found. (PS 20004)
Cause
The Information Space was not found, this could be because it has been
deleted by another user or you do not have sufficient rights to access it.
Action
Check that the Information Space exists either in Polestar or in InfoView. If
it exists, then check you have rights to it via the CMC (Central Management
Center) or by speaking to your administrator.
IT administrators can amend user rights for Objects, Universes, and
Applications within the CMC.
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BusinessObjects Polestar (PS) Error Messages
1
It is not possible to read the Information Space properties. (PS 20005)
It is not possible to read the Information Space properties. (PS 20005)
Cause
It is not possible to read the Information Space properties, this could be
because the Space has been deleted by another user or you do not have
sufficient rights to access it.
Action
Check that the Information Space exists either in Polestar or in InfoView. If
it exists, then check you have rights to it via the CMC (Central Management
Center) or by speaking to your administrator.
IT administrators can amend user rights for Objects, Universes, and
Applications within the CMC.
It is not possible to retrieve the Information Spaces and display them in the Home tab. (PS 20006)
Cause
It is not possible to retrieve the Information Spaces and display them in the
Home tab as the list of Information Space indexes could not be retrieved.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator:
1. Index the Spaces again and refresh the user session.
2. If Step 1. did not solve the problem, check that the Information Space
indexes exists, that they are not corrupted, and there are no connection
problems. Restart the servers.
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BusinessObjects Polestar (PS) Error Messages
It is not possible to start indexing. (PS 20007)
It is not possible to start indexing. (PS 20007)
Cause
It is not possible to start indexing as it is not possible to connect to a Polestar
Indexing Server.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator, ensure that a Polestar Indexing Server is
running and is enabled via the CCM (Central Configuration Manager).
It is not possible to acquire a lock on the requested resource. (PS 20008)
1
Cause
There was an internal error.
Action
Try to perform the operation again, if the problem persists, speak with your
administrator.
If you are an IT administrator, restart the Polestar servers. If necessary,
restart the CMS (Central Management Server).
An error occurred on the server while scheduling an indexing task. (PS 20011)
Cause
An error occurred on the server while scheduling an indexing task. This is
maybe for the reason that it is not possible to contact the Polestar Master
Server.
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BusinessObjects Polestar (PS) Error Messages
1
An error occurred on the server while retrieving the user profile. (PS 20012)
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator, ensure that the Polestar Master Server is up
and running.
An error occurred on the server while retrieving the user profile. (PS 20012)
Cause
It is not possible to retrieve the user profile.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator, restart the Polestar servers. If necessary,
restart the CMS (Central Management Server).
A server error occurred while canceling an indexing task. (PS 20013)
Cause
It is not possible to contact the server where the indexing task is running.
The indexing server may not be registered anymore.
Action
Try to cancel the indexing task.
IT administrators can restart the Polestar servers.
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BusinessObjects Polestar (PS) Error Messages
The Information Space Name must not be empty. (PS 30001)
The Information Space Name must not be empty. (PS 30001)
Cause
The Information Space Name cannot be empty.
Action
Ensure that the Information Space is given a name.
An Information Space with the same Name already exists. (PS 30002)
Cause
An Information Space you are saving or editing within the same CMS folder
has the same name as an existing Information Space.
1
Action
Ensure that the Information Space has a different name from the existing
one.
Unable to access the repository. (PS 30003)
Cause
The CMS (Central Management Server) is not operating.
Action
Ensure that the CMS is running within the CMC (Central Management
Console). If you are unsure, speak to an IT administrator for further help.
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BusinessObjects Polestar (PS) Error Messages
1
It is not possible to create an Information Space without a dimension or a measure. (PS 30004)
It is not possible to create an Information Space without a dimension or a
measure. (PS 30004)
Cause
It is not possible to create an Information Space without a dimension and a
measure.
Action
Check that you have added at least one dimension and one measure to the
Information Space objects.
Password confirmation of the Information Space scheduling failed. (PS 30005)
Cause
The user credentials used for scheduling are invalid.
Action
Ensure the user credentials used for scheduling are correct for the Information
Space.
While testing the objects, the query returns more than one recordset. (PS
30006)
Cause
Some objects, when used together, are not compatible because the test
query returns more than one recordset. An Information Space can use only
one recordset.
Action
Check and modify the Universe objects added to the Information Space
definition.
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BusinessObjects Polestar (PS) Error Messages
While testing the objects the query has generated a Web Intelligence Report Engine exception. (PS 30007)
While testing the objects the query has generated a Web Intelligence Report
Engine exception. (PS 30007)
Cause
The objects are not compatible when used together.
Action
Check and modify the Universe objects added to the Information Space
definition.
A problem occurred while retrieving the public and favourite CMS (Central Management Server) folders. (PS 30008)
Cause
1
It is was not possible to retrieve the public and favourite CMS (Central
Management Server) folders.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator restart the CMS (Central Management Server).
A problem occurred while retrieving the Information Space list. (PS 30009)
Cause
A problem occurred while retrieving the Information Space scheduling details.
It could be because of it is not possible to connect to the Polestar Master
server. The problem could also be caused by the scheduling tasks (or
indexing), and Information Spaces InfoObjects.
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BusinessObjects Polestar (PS) Error Messages
1
You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011)
Action
If you are an IT administrator, ensure the Polestar Master server has been
started and is enabled via the CCM (Central Configuration Manager). If the
problem continues, restart the CMS (Central Management Server).
You do not have sufficient rights to save an Information Space under the
specified folder. (PS 30011)
Cause
You do not have sufficient rights to save an Information Space under the
specified folder.
Action
Choose another folder to save the Space to. Alternatively, ask your
administrator if you can access the folder.
It is not possible to use the following objects, prompts are not supported. (PS 30012)
Cause
One of the objects selected for your Space definition is a prompt, Polestar
does not support this type of object.
Action
Check and modify the Universe objects added to your Information Space
definition.
A context must be selected before continuing. (PS 30013)
Cause
Your selected objects require a context to become compatible.
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Action
Check your selected objects and select a context by clicking Browse (the
browse contexts button). A dialog appears allowing you to select available
contexts.
The search failed. (PS 40001)
Cause
Search failed due to an I/O (Input/Output) exception.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index all the Information
Spaces within your repository.
BusinessObjects Polestar (PS) Error Messages
The search failed. (PS 40001)
1
It is not possible to load the latest version of the search index. (PS 40002)
Cause
The global search index is corrupted.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator, restart the Polestar servers. If necessary, index
the Information Space again.
It is not possible to retrieve more values. (PS 50001)
Cause
An I/O (Input/Output) error occurred while reading the indexes.
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BusinessObjects Polestar (PS) Error Messages
1
It is not possible to generate the chart. (PS 50002)
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index the Information Space.
It is not possible to generate the chart. (PS 50002)
Cause
The chart could not be generated because there was an I/O (Input/Output)
exception, or there was an internal charting error.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or Space creator, index the Information Space.
It is not possible to retrieve the measures list. (PS 50003)
Cause
There was an I/O (Input/Output) exception, or there was an internal error.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index the Information Space.
It is not possible to retrieve the facets within the Explore tab. (PS 50004)
Cause
There was an I/O (Input/Output) exception, or there was an internal error.
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BusinessObjects Polestar (PS) Error Messages
It is not possible to retrieve the data table values. (PS 50005)
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index the Information Space.
It is not possible to retrieve the data table values. (PS 50005)
Cause
There was an I/O (Input/Output) exception, or there was an internal error.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index the Information Space.
1
It is not possible to begin exploration of the Information Space. (PS 50006)
Cause
There was an I/O (Input/Output) exception, or there was an internal error.
Action
Check the exception detail for more information and speak with your
administrator.
If you are an IT administrator or a Space creator, index the Information Space.
It is not possible to close the Information Space. (PS 50008)
Cause
There was an error while closing the Space.
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BusinessObjects Polestar (PS) Error Messages
1
It is not possible to close the Information Space. (PS 50008)
Action
Restart your user session.
If the problem persists an IT administrator must restart the Polestar servers.
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26 BusinessObjects Polestar Error Message Guide
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Index
P
PS 10001 8
PS 10002 8
PS 10003 9
PS 10004 9
PS 10005 9
PS 10006 10
PS 20001 10
PS 20002 10
PS 20003 11
PS 20004 11
PS 20005 12
PS 20006 12
PS 20007 13
PS 20008 13
PS 20011 13
PS 20012 14
PS 20013 14
PS 30001 15
PS 30002 15
PS 30003 15
PS 30004 16
PS 30005 16
PS 30006 16
PS 30007 17
PS 30008 17
PS 30009 17
PS 30011 18
PS 30012 18
PS 30013 18
PS 40001 19
PS 40002 19
PS 50001 19
PS 50002 20
PS 50003 20
PS 50004 20
PS 50005 21
PS 50006 21
PS 50008 21
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Index
28 BusinessObjects Polestar Error Message Guide
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