Crystal Reports Server
Quick Installation Guide
Crystal Reports Server
Windows
Patents
Business Objects owns the following U.S. patents, which may cover products that are offered
and sold by Business Objects: 5,555,403, 6,247,008 B1, 6,578,027 B2, 6,490,593 and
6,289,352.
Trademarks
Copyright
Business Objects, the Business Objects logo, Crystal Reports, and Crystal Enterprise are
trademarks or registered trademarks of Business Objects SA or its affiliated companies in the
United States and other countries. All other names mentioned herein may be trademarks of
their respective owners.
Copyright © 2004 Business Objects. All rights reserved.
Contents
Chapter 1 Introduction to Crystal Reports Server 5
What is Crystal Reports Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Who is Crystal Reports Server for? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Who should read this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BusinessObjects Enterprise guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Business Objects information resources . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2 Installing Crystal Reports Server on Windows 9
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Optional configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Full stand-alone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3 Crystal Reports Server Product Information 21
Crystal Reports Server and BusinessObjects Enterprise . . . . . . . . . . . . . . 22
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Crystal Reports Server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Appendix A Business Objects Information Resources 27
Documentation and information services . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
What’s in the documentation set? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Where is the documentation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Send us your feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Customer support, consulting and training . . . . . . . . . . . . . . . . . . . . . . . . . 29
How can we support you? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Looking for the best deployment solution for your company? . . . . . . . 30
Crystal Reports Server Quick Installation Guide 3
Contents
Looking for training options? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Useful addresses at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Index 33
4 Crystal Reports Server Quick Installation Guide
Introduction to Crystal Reports Server
chapter
Introduction to Crystal Reports Server
1
What is Crystal Reports Server?
What is Crystal Reports Server?
Crystal Reports Server is a complete reporting solution to create, manage,
and deliver Crystal reports over the web. It is built on BusinessObjects
Enterprise technology. It includes a report publisher and a web portal
interface that is used to view reports. It also includes Software Developer Kits
(SDK) that allow you to customize Crystal Reports Server and integrate it with
your custom applications.
Crystal Reports Server may be installed on a single machine for up to 20 end
users to concurrently access, view, and interact with reports on the web
without having Crystal Reports installed on their computer. It allows you to
store reports in a central database for security and data integrity. Users then
access the reports through a web portal.
With Crystal Reports Server, you can set up security to control which end
users can access specific folders and reports. You can also specify the rights
for users or groups such as who can schedule reports versus export reports.
Who is Crystal Reports Server for?
Crystal Reports Server is ideal for organizations that need to deliver reports
over the web to smaller audiences. It does not require that you deal with
multiple servers and complicated configurations. Everything is installed on a
single server for quick installation and setup.
The quick setup allows you to start using the software to increase your report
development productivity and data security almost immediately.
About this guide
This guide provides you with information and procedures for installing Crystal
Reports Server on Microsoft Windows. It also includes an overview of Crystal
Reports Server with details about how it is built on the proven Business
Intelligence platform, BusinessObjects Enterprise.
This guide is all you need to perform a full stand-alone installation of Crystal
Reports Server.
For information about more complex installation scenarios, consult the
BusinessObjects Enterprise Installation Guide, which is included with Crystal
Reports Server.
6 Crystal Reports Server Quick Installation Guide
Who should read this guide
This guide is intended for the system administrator, IT professional, or
database administrator who needs to install Crystal Reports Server.
Familiarity with your database environment and your web server software is
especially beneficial.
BusinessObjects Enterprise guides
Because Crystal Reports Server is built on the BusinessObjects Enterprise
framework, you have received BusinessObjects Enterprise guides with this
product.
After you have finished installing Crystal Reports Server, it is suggested that
you begin consulting the BusinessObjects Enterprise guides included with
this product. While you are referring to the BusinessObjects Enterprise
guides, you may encounter some information that does not apply to Crystal
Reports Server . To help you differentiate between the information that
applies to Crystal Reports Server and the information that does not, review
“Crystal Reports Server and BusinessObjects Enterprise” on page 22.
Introduction to Crystal Reports Server
Business Objects information resources
1
Business Objects information resources
For more information and assistance, see Appendix A: Business Objects
Information Resources. This appendix describes the Business Objects
documentation, customer support, training, and consulting services, with links
to online resources.
Crystal Reports Server Quick Installation Guide 7
Introduction to Crystal Reports Server
1
Business Objects information resources
8 Crystal Reports Server Quick Installation Guide
Installing Crystal Reports Server on Windows
chapter
Installing Crystal Reports Server on Windows
2
Installation overview
Installation overview
Crystal Reports Server is a server-side installation. This means that you
install it on one central server rather than on each user’s machine. Users then
access Crystal Reports Server from their individual machines through the
web portal interface, or InfoView. This installation method is the quickest way
to install Crystal Reports Server.
Before you begin
Review the system requirements before you begin installing Crystal Reports
Server. The optional configuration information is not required to successfully
install Crystal Reports Server.
System requirements
Generally, the following components must be installed and configured
correctly on the server before you install Crystal Reports Server:
• Windows operating system
• Internet Explorer or Netscape Navigator
• Web server software
For a detailed list of tested environments, please consult the
file included with your product distribution.
Platforms.txt
Optional configuration
The tasks outlined in this section are not required for you to successfully
install Crystal Reports Server. Depending on how you decide to configure
your Crystal Reports Server environment, you may or may not want to
perform them.
If you want to perform a basic installation, go directly to “Full stand-alone
installation” on page 13.
Configuring a database
Crystal Reports Server requires a database to store information about the
system and its users. This database is known as the Central
Management Server (CMS) database. The CMS is a server that stores
information about the Crystal Reports Server system. Other components
of Crystal Reports Server can access this information as required.
10 Crystal Reports Server Quick Installation Guide
Installing Crystal Reports Server on Windows
Before you begin
If you want to configure a database separately from the Crystal Reports
Server installation, read this section. If you do not want to configure a
database separately, skip this section. If you do not configure a database
separately, the Crystal Reports Server installation process will
automatically install the Microsoft Data Engine (MSDE) and walk you
through it’s setup for Crystal Reports Server.
The CMS stores information about the following:
• Security
The CMS database stores information about the users created for
the system and the rights they have been granted. The CMS
enforces these rights.
• Objects
The CMS database stores information about the location of Crystal
reports in the Crystal Reports Server system. It also maintains the
hierarchy of folders, categories, and inboxes that the objects are
organized into.
• Servers
The CMS database stores a list of various Crystal Reports Server
servers status. Other components can access the database to get
information about the availability of services required to perform tasks
in the system.
For detailed information about each server, see the BusinessObjects
Enterprise Administrator’s Guide.
For a detailed list of tested environments, please consult the
file included with your product distribution. This file includes specific version
and Service Pack requirements for web servers, web browsers, web
application servers, databases, and operating systems.
For additional important information that may pertain to your deployment, it is
also strongly recommended that you consult the Release Notes included with
your product distribution (
release.pdf, release.htm, or release.rtf).
Platforms.txt
2
Setting up the CMS database
If necessary, the Setup program installs and configures its own Microsoft Data
Engine (MSDE) database. The MSDE is a client/server data engine that
provides local data storage and is compatible with Microsoft SQL Server. If
you already have the MSDE or SQL Server installed, the New installation
option of the installation program creates the CMS database using your
existing database engine.
Crystal Reports Server Quick Installation Guide 11
Installing Crystal Reports Server on Windows
2
Before you begin
You can migrate this initial CMS database to another supported database
server later. For details, see “Configuring the intelligence tier” in the
BusinessObjects Enterprise Administrator’s Guide.
Note:
• See the Platforms.txt file included with your product distribution for a
complete list of tested database software and version requirements.
• Ensure that your database server is set up to use Unicode character
encoding (such as UTF-8). Consult your database documentation to
determine the settings required for a Unicode configuration. For database
servers such as Oracle and Sybase, during installation you need to
configure the server to use Unicode encoding for the character data
types. For other databases, such as DB2 and Informix, you can create
the CMS database with Unicode settings on your existing database
server.
• Before installing Crystal Reports Server atop an existing installation of the
MSDE or Microsoft SQL Server, you need to complete several
preparatory steps before running the Crystal Reports Server setup
program.
To set up a database account for Crystal Reports Server on MSDE
1. Determine whether the CMS should use Windows NT or SQL Server
authentication when connecting to your local database installation.
2. Using your usual administrative tools, create or select a user account that
provides Crystal Reports Server with the appropriate privileges to your
database server:
• If you want the CMS to connect to its database using Windows NT
authentication, ensure that the Windows NT user account that you
assign to the CMS belongs to the System Administrators role in your
SQL Server installation.
In this scenario, the Windows NT user account that you assign to the
CMS is not actually used to create the system database during the
installation process. Instead, your own Windows NT administrative
account is used to create the database, so verify that your Windows
NT account also belongs to the System Administrators role in your
SQL Server installation.
• If you want the CMS to connect to its database using SQL Server
authentication, the login that you assign to the CMS must belong to
the Database Creators role in your SQL Server installation.
In this scenario, the SQL Server credentials that you assign to the
CMS are also used to create the database and its tables.
12 Crystal Reports Server Quick Installation Guide
3. Verify that you can log on to SQL Server and carry out administrative
tasks using the account you set up for use by the CMS.
Installing on a non-system drive
If you want to install Crystal Reports Server onto a drive other than the default
C:\ drive, read this section.
You can install Crystal Reports Server on any drive on your machine. The
Setup program installs Crystal Reports Server files only on the drive that you
specify.
There is one exception to this rule. If you previously installed another
Business Objects product, such as Crystal Reports, the Crystal Reports
Server Setup program automatically uses the existing common directory for
any shared Business Objects product files that it adds. If this common
directory is on the system drive (that is, the drive containing your operating
system files), Crystal Reports Server automatically installs its shared files
there.
To install several Business Objects products on a non-system drive, install
Crystal Reports Server first. All Business Objects products that you install
subsequently will use this same non-system drive for their shared files.
Note: If the Microsoft Data Engine (MSDE) or Microsoft SQL Server is
already installed on the local machine, you must first set up an account for the
CMS. For details, see “Setting up the CMS database” on page 11
Installing Crystal Reports Server on Windows
Full stand-alone installation
2
Full stand-alone installation
This installation scenario offers the quickest way to install Crystal Reports
Server.
When you perform this default installation, all the client and server
components are installed on the local machine. An MSDE database for the
Central Management Server (CMS) is automatically created. Default user and
group accounts are created, and sample reports are published to the system.
When the installation is complete, the server components are started as
services on the local machine.
To install all components
1. Unless Autoplay is enabled for your CD-ROM drive, run setup.exe from
win32 directory of your product distribution.
the
Crystal Reports Server Quick Installation Guide 13
Installing Crystal Reports Server on Windows
2
Full stand-alone installation
When you start the installation, the Microsoft Windows Installer may need
to be installed or upgraded on the local machine. If so, the Wise
Installation Wizard performs the necessary modifications and prompts
you when finished. Click Yes to restart the machine and resume the
installation automatically.
2. In the Select Client or Server Installation dialog box, choose Perform
Server Installation.
The Perform Server Installation option ensures that all required Crystal
Reports Server components are installed.
The Perform Client Installation option that also appears here only installs
client tools onto a machine. This installation can be used to administer
your Crystal Reports Server environment remotely. For detailed
information about this type of installation, see the “Client Tools
Installation“ section of the BusinessObjects Enterprise Installation Guide.
3. Proceed through the Setup program’s dialog boxes and follow the
instructions on the screen until you reach the Directory Selection dialog
box. Select a location and click Next.
4. If you chose to install to the default location, go to step 5. If you chose to
install on a drive other than the default location (
Files\Business Objects\BusinessObjects Enterprise 11
Setup program asks you to select a drive for the installation of shared
files. These common files are also used by Business Objects products
such as Crystal Reports.
Note:
• To install several Business Objects products on the same machine
without installing files on the default system drive, first install Crystal
Reports Server. When you subsequently install Crystal Reports, it
will use the common file directory created by Crystal Reports Server.
C:\Program
), the
14 Crystal Reports Server Quick Installation Guide
Installing Crystal Reports Server on Windows
Full stand-alone installation
• Otherwise, the Setup program proceeds directly to the Installation
Type dialog box.
5. Click New.
6. If the Microsoft Data Engine (MSDE) or Microsoft SQL Server is already
installed on the local machine, or if you want to install MSDE as your
CMS database, select the Install MSDE or use existing local SQL
Server option.
If you want to use another database for the CMS, such as Oracle or
Sybase, clear the selection on the Install MSDE or use existing local
SQL Server option.
7. Click Next.
8. In the Choose Web Component Adapter Type dialog box, select IIS
ASP.NET and click Next.
The WCA is an application that acts as a gateway between your web
server and the Crystal Reports Server components. It receives and
processes all HTTP requests that are sent to Crystal Reports Server from
user’s web browsers. For more details about the WCA, see the
BusinessObjects Enterprise Administrator’s Guide.
9. If you did not select the Install MSDE or use existing local SQL Server
option in the Install Type dialog box, go to step 12. If you selected the
Install MSDE or use existing local SQL Server option in the Install
Type dialog box, the setup program will attempt to detect an existing
installation of the MSDE or SQL Server.
2
Crystal Reports Server Quick Installation Guide 15
Installing Crystal Reports Server on Windows
2
Full stand-alone installation
• If the setup program detects the MSDE or SQL Server, use the
Microsoft SQL Server Authentication dialog box to provide the
credentials that correspond to the database account you set up for
the CMS.
Note: If you have not yet created an account for the CMS, see
“Setting up the CMS database” on page 11.
Select Overwrite database to overwrite any existing CMS database
on this machine and proceed with the install. (If there is an existing
CMS database, you must select this option to proceed with the
installation. See the BusinessObjects Enterprise Administrator’s
Guide for information on migrating data from a CMS database).
• If the setup program does not detect an existing MSDE or SQL
Server database, use the “MSDE Security Configuration” dialog box
to create a password for the default SQL administrator account that
will be installed along with the MSDE.
The setup program later configures the CMS to connect to its system
database using this “sa” account and the password you create here.
16 Crystal Reports Server Quick Installation Guide
Installing Crystal Reports Server on Windows
Full stand-alone installation
10. If you did not select the Install MSDE or use existing local SQL Server
option in the Install Type dialog box, the CMS Database Information
dialog box appears.
Specify the database connection type that the CMS must use to connect
to the CMS database:
• If you select SQL Server or Informix, click Select DSN to choose (or
create) the appropriate system data source and provide the
database Login ID and password. Then click Next.
• If you select Oracle, DB2, or Sybase, enter the name of the database
server, along with the database Login ID and password. Then click
Next.
11. When you reach the Start Installation dialog box, click Next.
The installation of files begins immediately. During the installation
process, you may be prompted to restart the local machine. When the
installation program has finished copying files, you are given the
opportunity to register your product.
12. When you reach the final setup dialog box, clear Launch Publishing
Wizard unless you want to publish your own reports to Crystal Reports
Server immediately.
Tip: Sample reports are installed by default, so you can verify your
installation and learn your way around Crystal Reports Server.
13. Click Finish.
When the installation is complete, you can access Crystal Reports Server by
opening your web browser and going to:
2
Crystal Reports Server Quick Installation Guide 17
Installing Crystal Reports Server on Windows
2
Full stand-alone installation
http://webserver/businessobjects/enterprise11/
Here, the term webserver represents the name of the local machine.
If you cannot access Crystal Reports Server, start the Central Configuration
Manager (CCM) from the BusinessObjects 11 program group. Ensure that all
of the servers listed are both started and enabled.
To ensure that all servers are started
1. Go to Start > Programs > BusinessObjects 11 > Crystal Reports
Server > Central Configuration Manager.
In the Central Configuration Manager, you will see a list of all the Crystal
Reports Server servers.
2. Ensure that all the servers in the list have a status of Running. All started
servers also have an icon of a server with a green arrow to their left. If
there are any servers that have a status of Stopped, they must be started
before you can access Crystal Reports Server.
3. To start a server, right-click the server name and select Start from the
submenu.
Tip: Alternatively you can select the server name and click the Start icon
on the main toolbar.
To ensure that all servers are enabled
1. When all servers are started, you must ensure that they are also enabled.
To do this, click the Enable/Disable Servers icon. You will be prompted to
log on to BusinessObjects Enterprise.
2. In the System field, type the machine name.
3. In the User Name field type Administrator.
4. Leave the Password field blank.
5. From the Authentication list select Enterprise and click Connect. You will
be logged on to the Crystal Reports Server system.
6. In the “Enable/Disable Servers under <machinename> machine” dialog
box, ensure that to the left of all servers there is an icon of a server with a
green arrow. This indicates that the servers are enabled. If there is an
icon of a server with a do not enter symbol to the left of any of the
servers, this indicates that the server is disabled.
Note: <machinename> represents the name of the machine on which
Crystal Reports Server is installed.
7. If any of the servers are disabled, select the checkbox to the left of the
server and click OK.
18 Crystal Reports Server Quick Installation Guide
Installing Crystal Reports Server on Windows
Full stand-alone installation
8. Now when you open the “Enable/Disable Servers under <machinename>
machine” dialog box, all the servers are enabled.
Now that Crystal Reports Server is installed, refer to the next chapter of this
guide, “Crystal Reports Server Product Information”, for an overview of
Crystal Reports Server components and important licensing information.
Consult the BusinessObjects Enterprise Administrator’s Guide, the
BusinessObjects Enterprise Getting Started Guide, and the BusinessObjects
Enterprise User’s Guide for more information about using Crystal Reports
Server. Online versions of these guides are included in the
your product distribution. These documents are also accessible from the
Administration Launchpad, Crystal Reports Server’s web based interface.
doc directory of
2
Crystal Reports Server Quick Installation Guide 19
Installing Crystal Reports Server on Windows
2
Full stand-alone installation
20 Crystal Reports Server Quick Installation Guide
Crystal Reports Server Quick Installation Guide
Crystal Reports Server Product Information
chapter
Crystal Reports Server Product Information
3
Crystal Reports Server and BusinessObjects Enterprise
Crystal Reports Server and BusinessObjects
Enterprise
Crystal Reports Server is based on the proven Business Intelligence platform,
BusinessObjects Enterprise. This makes it straight forward to upgrade to
BusinessObjects Enterprise Professional or Premium for additional
capabilities such as auditing, dashboards, query and analysis, and scalable,
mission-critical enterprise reporting.
Keep the features in this section in mind when you are configuring your
Crystal Reports Server environment and referring to the rest of the
documentation included with this product.
Licensing
A maximum of 20 users can connect to Crystal Reports Server concurrently.
For detailed information about this, see “Licensing” on page 23.
Installation
• All Crystal Reports Server components must be installed on a single
server. The server can have a maximum of four processors on it.
• Crystal Reports Server is supported on Windows only.
File Types
You can publish and view the following file types with Crystal Reports Server:
• Crystal reports (.rpt)
• Microsoft Word (.doc)
• Microsoft Excel (.xls)
• Microsoft PowerPoint (.ppt)
• Adobe Acrobat (.pdf)
Other file types are not supported.
If you have larger enterprise reporting requirements, are interested in other
licensing options or require additional features, you can upgrade to
BusinessObjects Enterprise Professional or Premium. For more information
about these products, visit http://www.businessobjects.com
22 Crystal Reports Server Quick Installation Guide
Licensing
Crystal Reports Server Product Information
Licensing
Note: This explanation is only a guideline. For complete details on licensing
terms and conditions, please consult the End User License Agreement
(license.txt) located in the
When you purchase Crystal Reports Server, your package includes the
following:
/docs directory of your program installation.
• one Crystal Reports Developer edition report designer
• five concurrent access licenses for end user report viewing via the web
• one year of technical support and maintenance
Crystal Reports
The report designer is licensed on a named user basis. This means that one
individual may install and use the designer to create Crystal reports. This
license may not be shared with others. If you require additional designer
licenses, you may purchase Crystal Reports Professional or Developer
edition.
InfoView
The InfoView has five concurrent access licenses (CAL). These licenses
accept a maximum of five concurrent logons per package purchased. This
means that five people can simultaneously connect to the Crystal Reports
Server system for report viewing.
If you require more than five simultaneous connections, you may purchase
additional Crystal Reports Server packages. These additional packages may
be used within a single deployment. The maximum deployment size for a
single system is 20 concurrent users.
If you receive a License Key Error message such as “An unknown error has
occurred in the license key system. Please confirm that you have not
exceeded the maximum number of licenses for this product…", this means
you have reached the maximum number of 20 allowed licenses on a single
system.
3
Server Licenses
Each Crystal Reports Server system may be installed on a single server
machine with a maximum of four processors.
For complete details on licensing terms and conditions, please consult the
End User License Agreement (license.txt) located in the
your program installation.
Crystal Reports Server Quick Installation Guide 23
/docs directory of
Crystal Reports Server Product Information
3
Crystal Reports Server components
Promotional bundle
If you received Crystal Reports Server as part of a promotional bundle with
Crystal Reports Professional and Developer editions, you have five named
user licenses for Crystal Reports Server. You can use these licenses by
assigning unique user IDs to five individuals so they can access and view
reports over the web.
Licenses received through multiple copies of Crystal Reports Professional or
Developers Editions may not be combined for use within the same system. If
you require additional licenses to increase your system beyond five users,
you may purchase the Crystal Reports Server package(s) outlined under
“InfoView” on page 23.
Crystal Reports Server components
This section provides a brief overview of the Crystal Reports Server
components with details about where to find more information about them.
Crystal Reports Server includes the following components:
• Crystal Reports
A report designer that allows you to design and produce highly formatted
reports from virtually any data source. Built-in report experts guide you
step by step through building reports and completing common reporting
tasks. Formulas, cross-tabs, subreports, and conditional formatting help
make sense of data and uncover important relationships that might
otherwise be hidden. These reports can then be published and shared
over the web.
For more information, see the Crystal Reports User’s Guide.
• InfoView web portal interface
A web desktop that provides a window to Crystal reports published to
Crystal Reports Server. InfoView allows you to view, schedule, export,
and save Crystal reports.
For more information, see the BusinessObjects Enterprise XI InfoView
User’s Guide.
• Central Configuration Manager
A server management tool that allows you to configure each Crystal
Reports Server server component. You can start, stop, enable, and
disable servers using the CCM. It also allows you to configure port
numbers and system database configuration.
24 Crystal Reports Server Quick Installation Guide
Crystal Reports Server Product Information
Crystal Reports Server components
For more information, see “Administering BusinessObjects
Enterprise“and “Managing and Configuring Servers”in the
BusinessObjects Enterprise XI Administrator’s Guide.
• Central Management Console
A web application that provides a way to manage the Crystal Reports
Server environment. It can be used to manage users, content, and
server.
For more information, see “Administering BusinessObjects Enterprise“in
the BusinessObjects Enterprise XI Administrator’s Guide.
• Scheduling
You can run Crystal reports automatically at set times. The report that is
created is saved by the system and can be viewed by users at any time
such as daily, weekly, hourly, or on any predefined business calendar.
For more information, see “BusinessObjects Enterprise Security
Concepts” in the BusinessObjects Enterprise XI Administrator’s Guide.
• Security
Crystal Reports Server allows you to set security so that you can avoid
unauthorized access to the system. It contains it’s own Enterprise
authentication method and also supports third-party Windows NT, LDAP,
and Active Directory authentication.
For details about security, see “BusinessObjects Enterprise Security
Concepts” in the BusinessObjects Enterprise XI Administrator’s Guide.
• Viewers
Report Viewers display Crystal reports pages in users’ web browser.
There are different Report Viewers available.
For more information, see “Report Viewers“in the BusinessObjects
Enterprise XI Administrator’s Guide.
• Software Developer Kits
Allows application developers to build application and portal integration
on top of Crystal Reports Server.
For more information, see “Developer Documentation“by going to the
BusinessObjects 11 program group and selecting Crystal Reports Server
and then selecting SDK Documentation.
• Import Wizard
A locally installed tool that allows administrators to import users, groups,
folders, and reports from an existing BusinessObjects Enterprise, Crystal
Enterprise, or Crystal Info implementation to Crystal Reports Server.
3
Crystal Reports Server Quick Installation Guide 25
Crystal Reports Server Product Information
3
Crystal Reports Server components
For more information, see “Importing Objects to BusinessObjects
Enterprise“in the BusinessObjects Enterprise XI Administrator’s Guide.
• Publishing Wizard
A locally installed tool that allows administrators and users to add Crystal
reports to Crystal Reports Server.
For more information, see “Publishing Objects to BusinessObjects
Enterprise“in the BusinessObjects Enterprise XI Administrator’s Guide.
• Business View Manager
Allows database administrators to build and modify Business Views
objects that allow users and report designers simplified access to the
data they require. Business Views also allows you to integrate data from
disparate data sources into one Business Views object.
For more information, see “Business Views Architecture“ in the Business
Views Administrator’s Guide.
• Repository Migration Wizard
A tool that allows you to copy the data from an existing repository
database into another data source. The source data is not removed.
For more information, see “Managing BusinessObjects Enterprise
Repository”in the BusinessObjects Enterprise XI Administrator’s Guide.
• Data Source Migration Wizard
A tool that allows you to migrate Crystal reports that are based on Crystal
queries, dictionaries, and InfoViews to Crystal Reports Server.
Consult the BusinessObjects Enterprise Administrator’s Guide, the
BusinessObjects Enterprise Getting Started Guide, and the BusinessObjects
Enterprise User’s Guide for more information about using Crystal Reports
Server. Online versions of these guides are included in the
your product distribution. These documents are also accessible from the
Administration Launchpad, Crystal Reports Server’s web based interface.
doc directory of
26 Crystal Reports Server Quick Installation Guide
Business Objects Information Resources
appendix
Business Objects Information Resources
A
Documentation and information services
Documentation and information services
Business Objects offers a full documentation set covering its products and
their deployment. Additional support and services are also available to help
maximize the return on your business intelligence investment. The following
sections detail where to get Business Objects documentation and how to use
the resources at Business Objects to meet your needs for technical support,
education, and consulting.
Documentation
You can find answers to your questions on how to install, configure, deploy,
and use Business Objects products from the documentation.
What’s in the documentation set?
View or download the Business Objects Documentation Roadmap, available
with the product documentation at http://www.businessobjects.com/support/.
The Documentation Roadmap references all Business Objects guides and
lets you see at a glance what information is available, from where, and in
what format.
Where is the documentation?
You can access electronic documentation at any time from the product
interface, the web, or from your product CD.
Documentation from the products
Online help and guides in Adobe PDF format are available from the product
Help menus. Where only online help is provided, the online help file contains
the entire contents of the PDF version of the guide.
Documentation on the web
The full electronic documentation set is available to customers on the web
from support web site at: http://www.businessobjects.com/support/.
Documentation on the product CD
Look in the docs directory of your product CD for versions of guides in Adobe
PDF format.
28 Crystal Reports Server Quick Installation Guide
Business Objects Information Resources
Customer support, consulting and training
Send us your feedback
Do you have a suggestion on how we can improve our documentation? Is
there something you particularly like or have found useful? Drop us a line,
and we will do our best to ensure that your suggestion is included in the next
release of our documentation: documentation@businessobjects.com.
Note: If your issue concerns a Business Objects product and not the
documentation, please contact our Customer Support experts. For
information about Customer Support visit: http://www.businessobjects.com/
support/.
Customer support, consulting and training
A global network of Business Objects technology experts provides customer
support, education, and consulting to ensure maximum business intelligence
benefit to your business.
How can we support you?
Business Objects offers customer support plans to best suit the size and
requirements of your deployment. We operate customer support centers in
the following countries:
• USA
• Australia
• Canada
• United Kingdom
• Japan
A
Online Customer Support
The Business Objects Customer Support web site contains information about
Customer Support programs and services. It also has links to a wide range of
technical information including knowledgebase articles, downloads, and
support forums.
http://www.businessobjects.com/support/
For support information specifically about Crystal Reports Server, go to
http://support.businessobjects.com/crserver
Crystal Reports Server Quick Installation Guide 29
Business Objects Information Resources
A
Customer support, consulting and training
Looking for the best deployment solution for your company?
Business Objects consultants can accompany you from the initial analysis
stage to the delivery of your deployment project. Expertise is available in
relational and multidimensional databases, in connectivities, database design
tools, customized embedding technology, and more.
For more information, contact your local sales office, or contact us at:
http://www.businessobjects.com/services/consulting/
Looking for training options?
From traditional classroom learning to targeted e-learning seminars, we can
offer a training package to suit your learning needs and preferred learning
style. Find more information on the Business Objects Education web site:
http://www.businessobjects.com/services/training
30 Crystal Reports Server Quick Installation Guide
Useful addresses at a glance
Address Content
Business Objects product
information
http://www.businessobjects.com
Product documentation
http://www.businessobjects.com/
support
Business Objects Documentation
mailbox
documentation@businessobjects.com
Online Customer Support
http://www.businessobjects.com/
support/
Business Objects Consulting
Services
http://www.businessobjects.com/
services/consulting/
Business Objects Education
Services
http://www.businessobjects.com/
services/training
Business Objects Information Resources
Useful addresses at a glance
Information about the full range of
Business Objects products.
Business Objects product
documentation, including the
Business Objects Documentation
Roadmap.
Send us feedback or questions
about documentation.
Information on Customer Support
programs, as well as links to
technical articles, downloads, and
online forums.
Information on how Business
Objects can help maximize your
business intelligence investment.
Information on Business Objects
training options and modules.
A
Crystal Reports Server Quick Installation Guide 31
Business Objects Information Resources
A
Useful addresses at a glance
32 Crystal Reports Server Quick Installation Guide
Index
B
Business Objects
consulting services 30, 31
support services 29
training services 30, 31, 31
C
CMS database 11
migrating 11
components, Crystal Reports Server 24
consultants, Business Objects 30
Crystal Reports Server
components 24
licensing 23
overview 6
customer support 29
D
database, CMS 11
documentation
feedback on 29
on product CD 28
on the web 28
roadmap 28
E
education. See training
L
licensing, Crystal Reports Server 23
M
Microsoft SQL Server 11
migrating
CMS database 11
minimum requirements, Windows 10
MSDE 11
installing Crystal Reports Server without 15
O
Online Customer Support 29
overview, Crystal Reports Server 6
R
requirements, Windows 10
resources 28
S
stand-alone installation, Windows 13
support
customer 29
locations 29
technical 29
web site 29
system requirements, Windows 10
F
feedback, on documentation 29
I
information resources 28
installing
on Windows 10
T
technical support 29
training, on Business Objects products 30
U
Unicode 12
Crystal Reports Server Quick Installation Guide 33
Index
W
web
customer support 29
getting documentation via 28
useful addresses 31
web sites
support 29
training 30
Windows
Crystal Reports Server
full installation 13
installing on non-system drive 13
installation overview 10
system requirements 10
34 Crystal Reports Server Quick Installation Guide
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