Crystal Reports Server 2008 V1 Service Pack 3 Installation and Deployment
Guide
■ Crystal Reports Server 2008 V1 Service Pack 3
2010-12-23
Copyright
© 2010 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP
Business ByDesign, and other SAP products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business
Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web
Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well
as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the
United States and in other countries. Business Objects is an SAP company.All other product and
service names mentioned are the trademarks of their respective companies. Data contained in this
document serves informational purposes only. National product specifications may vary.These materials
are subject to change without notice. These materials are provided by SAP AG and its affiliated
companies ("SAP Group") for informational purposes only, without representation or warranty of any
kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The
only warranties for SAP Group products and services are those that are set forth in the express
warranty statements accompanying such products and services, if any. Nothing herein should be
construed as constituting an additional warranty.
2010-12-23
Contents
Introduction.............................................................................................................................5Chapter 1
1.1
1.1.1
1.1.2
1.1.3
1.2
2.1
2.2
2.3
2.4
2.5
2.6
3.1
3.2
3.3
About this Document...............................................................................................................5
Purpose...................................................................................................................................5
Constraints..............................................................................................................................5
What's new..............................................................................................................................6
Folder Structure.......................................................................................................................6
Planning..................................................................................................................................9Chapter 2
Crystal Reports Server 2008 V1 Service Pack.........................................................................9
Service Pack platform support...............................................................................................10
Service Pack language support..............................................................................................11
Service Pack installation limitations and restrictions...............................................................12
Planning your Service Pack installation...................................................................................13
Downloading Service Packs...................................................................................................14
Installation scenarios............................................................................................................15Chapter 3
Service Pack installation scenarios.........................................................................................15
Updating web application components...................................................................................16
Saving web.xml file modifications...........................................................................................16
4.1
4.2
4.3
4.3.1
4.3.2
4.4
4.4.1
5.1
Service Pack installation on Windows..................................................................................19Chapter 4
Installing Crystal Reports Server 2008 V1 Service Pack for server components on Windows.19
Installing Crystal Reports Server 2008 V1 Service Pack for client components on Windows..20
Silent installation on Windows................................................................................................21
Running a silent installation using a response file on Windows...............................................21
Silent installation parameters on Windows.............................................................................22
Uninstalling Crystal Reports Server 2008 V1 Service Pack on Windows................................26
To uninstall Crystal Reports Server 2008 V1 Service Pack on Windows................................26
Service Pack installation on Linux........................................................................................29Chapter 5
Installing Crystal Reports Server 2008 V1 Service Pack on Linux..........................................29
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Contents
5.2
5.2.1
5.2.2
5.3
Silent installation on Linux......................................................................................................30
Running a silent installation using a response file on Linux......................................................30
Response file installation parameters for Linux.......................................................................31
Uninstalling Crystal Reports Server 2008 V1 Service Pack on Linux......................................34
Uninstalling web application components............................................................................37Chapter 6
2010-12-234
Introduction
Introduction
1.1 About this Document
This guide is intended for the system administrator or IT professional who is responsible for the
installation, deployment, and maintenance of Crystal Reports Server 2008 V1 Service Pack 3 products.
Topics covered in this guide include:
• Service Pack installation on Windows
• Service Pack installation on Linux
• Silent Service Pack installation
• Uninstalling Service Packs
For a complete set of Crystal Reports Server 2008 V1 documentation, see: http://help.sap.com/.
1.1.1 Purpose
This document is intended for system administrator's reference and should be used when updating
Crystal Reports Server 2008 V1 with the most recent Service Packs.
1.1.2 Constraints
This guide does not describe how to set up a host operating system, supported database, web application
server, or web server. If you are planning to use a dedicated database, web application server, or web
server, you have to install it before installing Crystal Reports Server 2008 V1 Service Pack 3.
For more information on installing or upgrading these components, see
V1 Installation Guide
Crystal Reports Server 2008
for your platform.
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Introduction
1.1.3 What's new
Crystal Reports Server 2008 V1 Service Pack 3 provides the following new features:
• Additional language support
Following are the new lanugages supported in Crystal Reports Server 2008 V1 Service Pack 3:
• Hungarian
• Slovakian
The Hungarian and Slovakian language packs can be installed only on Service Pack 3 and higher.
For list of lanugages supported in Crystal Reports Server 2008 V1 Service Pack 3, refer to Service
Pack language support.
• New platform support
Crystal Reports Server 2008 V1 Service Pack 3 supports the following platforms:
• Windows 7
• Windows Server 2008 R2
• Windows Server 2008 SP2
• Windows Vista SP2
• Additional web browser support
Crystal Reports Server 2008 V1 Service Pack 3 supports the following web browsers:
• Firefox 3.5
• Safari 4.0
• Updated Salesforce.com Web Service API
The Salesforce.com Web Service API included in Crystal Reports Server 2008 V1 Service Pack 3
installation includes the latest version (16.0).
1.2 Folder Structure
Windows
This section lists the zip files and the folder structure for Windows operating system:
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Introduction
The Server.zip file contains the Crystal Reports Server 2008 V1 Service Pack 3 server patch installer.
The following table shows the folder structure:
Folder StructurePatch
\setup.exeServer Patch installer
The Client Installer.zip file contains the installer for the patches and the corresponding folder
structure mentioned in the following table:
Folder StructurePatch
\ClientInstaller\setup.exeClient installer
\Live Office\setup.exeLive Office installer
The Integration Option for Microsoft SharePoint.zip file contains the Integration Option
for Microsoft SharePoint Service Pack 3 patch installer. The following table shows the folder structure:
Folder StructurePatch
\setup.exeIntegration Option for Microsoft SharePoint Service Pack 3 installer
Linux
This section lists the zip files and the folder structure for Linux operating system:
The Server.zip file contains the Crystal Reports Server 2008 V1 Service Pack 3 server patch installer.
The following table shows the folder structure:
Folder StructurePatch
\DISK_1\install.shServer Patch installer
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Introduction
2010-12-238
Planning
Planning
2.1 Crystal Reports Server 2008 V1 Service Pack
A separate Service Pack is available for each BusinessObjects product, as outlined in the table below.
Note:
The Crystal Reports Server 2008 V1 Service Pack contains client tools updates but will only update
client tools that were installed as part of a Crystal Reports Server 2008 V1 installation. If you installed
client tools separately, using the Crystal Reports Server 2008 V1 Client Tools installer, you must use
the Crystal Reports Server 2008 V1 Client Tools Service Pack to perform your update.
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Planning
DescriptionService Pack
Crystal Reports Server 2008 V1 Service
Pack 3
Crystal Reports Server 2008 V1 Client
Tools Service Pack 3
SAP BusinessObjects Live Office XI 3.1
Service Pack 3
Integration option for Microsoft SharePoint XI 3.1 Service Pack 3
Use this Service Pack to update Crystal Reports Server
2008 V1 installations.
Use this Service Pack to update Crystal Reports Server
2008 V1 Client Tools installations. Client tools include:
• Data Source Migration Wizard
• Business View Manager
• Import Wizard
• Publishing Wizard
• Software Inventory Tool
• Diagnostic Tool
Note:
The Crystal Reports Server 2008 V1 Client Tools Service
Pack is only available for Windows.
Use this Service Pack to update SAP BusinessObjects Live
Office XI 3.1 installations.
Use this Service Pack to update Integration option for Microsoft SharePoint XI 3.1.
Use this Service Pack to update Xcelsius 2008.Xcelsius 2008 Service Pack 3
2.2 Service Pack platform support
The following table shows the platform support for each Crystal Reports Server 2008 V1 Service Pack.
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Planning
Crystal Reports Server 2008 V1 Service Pack 3
SAP BusinessObjects Live Office XI 3.1 Service Pack 3
Integration option for Microsoft SharePoint software XI 3.1 Service Pack 3
Xcelsius 2008 Service Pack 3
2.3 Service Pack language support
Crystal Reports Server 2008 V1 Service Pack 3 supports product language pack updates for the following
languages:
• Czech
• Danish
• Dutch
• English
• Finnish
• French
• German
• Hungarian
• Italian
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese
• Russian
• Simplified Chinese
• Slovakian
• Spanish
• Swedish
• Thai
• Traditional Chinese
LinuxWindowsService Pack
Note:
• The Hungarian and Slovakian language packs can be installed only on Service Pack 3 and higher.
• The Service Pack installation program automatically updates previously installed language packs.
You cannot install a new language pack when installing a Service Pack.
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Planning
If you are installing a Language Pack that was not available during earlier Service Packs, you must
ensure that your Crystal Reports Server 2008 V1 deployment is at the same level or higher than the
Language Pack that you are installing. For example, if your deployment is at Service Pack 1.2 and you
want to add the Czech Language Pack from Service Pack 1.3, consider performing one of the following
options:
• Update your deployment to Service Pack 1.3, which is the same level as the Czech Language Pack,
and then install the Czech Language Pack.
• Update your deployment to a higher level than the Language Pack, such as Service Pack 3.1, install
the Czech Language Pack from Service Pack 1.3, and then apply the Service Pack 3.1 Language
Pack update.
If you want to install a Language Pack that is at a lower level than the level of your Crystal Reports
Server 2008 V1 deployment, install the Language Pack and then apply the Language Pack update so
that the Language Pack is at the same level as your deployment.
For information about installing an additional language pack, see the
Installation Guide
for your platform.
2.4 Service Pack installation limitations and restrictions
The following limitations and restrictions apply to Service Pack installation:
• Service Pack are patch installations, not complete product installations. A Crystal Reports Server
2008 V1 product must be installed in order to install a Service Pack.
• A Service Pack only updates files that are already installed. For example, if you previously performed
a custom installation, the Service Pack will only update the subset of files that were installed during
the original, custom installation.
• Service Pack contains only the updates and fixes for existing product features. New features are
not included in Service Pack releases.
• Service Packs can only be installed in their entirety. You cannot install a subset of Service Pack
updates.
• It is required that all components in a Crystal Reports Server 2008 V1 system be at the same Service
Pack level. For example, Crystal Reports Server 2008 V1 server, client, and web components must
be at the same Service Pack level. If you update one component of your Crystal Reports Server
2008 V1 system, you must also update the other components. If you uninstall a Service Pack for
one component in your system, you must uninstall the same Service Pack for the other components.
• If you install a new Crystal Reports Server 2008 V1 product or component to your system after
Service Pack installation, you must apply the Service Pack to the system where you installed the
new product or component to ensure that all Crystal Reports Server products and components are
at the same Service Pack level..
• Service Packs can only be installed on a deployment that is at the same Service Pack level. For
example, Service Pack 1.x can be installed on Crystal Reports Server 2008 V1, but cannot be
installed on Crystal Reports Server 2008 V1 Service Pack 2.
Crystal Reports Server 2008 V1
• You cannot install an earlier Service Pack on top of a later Service Pack. For example, you cannot
install Service Pack 2 if Service Pack 3 is already installed.
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Planning
Note:
Service Packs are cumulative. For example, Service Pack 3 contains all Service Pack 1, Service
Pack 2, and Service Pack 3 updates.
• If you uninstall a core product, the Service Packs for that product are not automatically uninstalled.
You must manually uninstall the Service Packs. For example, if you uninstall Crystal Reports Server
2008 V1 Service Pack 3, you must manually uninstall 3.x Service Packs from your system.
• You can automatically redeploy Crystal Reports Server 2008 V1 web application components using
the Service Pack installation program if you originally deployed the web application components
using the Crystal Reports Server 2008 V1 installation program. For more information on updating
web application components, see Updating web application components.
• If you are running Crystal Reports 2008 version 12.0.0.549 or lower, you must upgrade to Crystal
Reports 2008 XI 3.1 or Crystal Reports Service Pack 2 before applying a Service Pack. To determine
the version of your Crystal Reports 2008 installation, launch the Crystal Reports Designer and click
on Help > About Crystal Reports.
• You cannot install a new language when applying a Service Pack. Crystal Reports Server 2008 V1
Service Pack only updates languages that were previously installed with your Crystal Reports Server
2008 V1 installation.
For information about installing an additional language for Crystal Reports Server 2008 V1 products,
see the
Crystal Reports Server 2008 V1 Installation Guide
• If you are performing a silent installation using a response file, you must create the response file
with the setup.exe or install.sh file from the target Service Pack installation package. Response
files cannot be shared between full installs and update installs. Response files cannot be shared
between Service Pack installs.
2.5 Planning your Service Pack installation
Before applying a Service Pack to your Crystal Reports Server 2008 V1 system the following planning
steps are recommended:
• Identify all Crystal Reports Server 2008 V1 products and components that require updates.
For the Crystal Reports Server 2008 V1 release, Service Packs are provided for each product that
has its own installer. Refer to Crystal Reports Server 2008 V1 Service Pack to identify the Service
Packs required for your upgrade.
It is required that all Crystal Reports Server 2008 V1 products and components be at the same
Service Pack level. If you are running multiple SAP BusinessObjects products, ensure that all
products are updated. This includes Crystal Reports Server 2008 V1 servers, client tools, web
components, and other BusinessObjects products such as Integration Option for Microsoft SharePoint,
Live Office.
for your platform.
If you have Crystal Reports Server 2008 V1 web application components installed, ensure that you
have defined an update path for these components. The update path depends on how you initially
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Planning
deployed the web application components. For more information, see Updating web application
components.
• Before you begin, review Service Pack installation limitations and restrictions.
• Review Service Pack installation scenarios. The scenarios may be of assistance in planning your
upgrade.
• Before you begin, gather all required documentation. Depending on your upgrade, additional Crystal
Reports Server 2008 V1 documentation such as the
Guide
may be required.
2.6 Downloading Service Packs
Crystal Reports Server 2008 V1 Service Packs are available for download from the SAP Support Portal:
http://service.sap.com/patches.
Crystal Reports Server 2008 V1 Installation
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Installation scenarios
Installation scenarios
3.1 Service Pack installation scenarios
This topic describes common Service Pack installation scenarios that may be of assistance in planning
your Service Pack installation.
Scenario 1: Applying a Service Pack to a Crystal Reports Server 2008 V1 installation
In this scenario you must apply the Crystal Reports Server 2008 V1 Service Pack.
Note:
A typical Crystal Reports Server 2008 V1 installation includes client tools. The Crystal Reports Server
2008 V1 Service Pack will update client tools that were installed as part of the Crystal Reports Server
2008 V1 installation. If you installed client tools using the Crystal Reports Server 2008 V1 Client Tools
installer, see Scenario 2.
Scenario 2: Applying a Service Pack to a system with a Crystal Reports Server 2008 V1 Client
Tools installation
If you originally installed Crystal Reports Server 2008 V1 client tools using the Crystal Reports Server
2008 V1 Client Tools installer, you must apply the Crystal Reports Server 2008 V1 Client Tools Service
Pack. If you attempt to use a Crystal Reports Server 2008 V1 Fix Pack to upgrade a Crystal Reports
Server 2008 V1 Client Tools installation, the installer will fail and you will receive an error message.
Scenario 3: Applying Service Packs to a system with multiple SAP BusinessObjects products
Due to product interdependencies, it is required that all SAP BusinessObjects products be at the same
maintenance level. For example, if you want to apply a Service Pack to Crystal Reports 2008 Service
Pack 3 on a system where you run Crystal Reports, Live Office, and Integration Option for Microsoft
SharePoint, you must apply Service Packs for all three products so that all products are running at the
same Service Pack level. In this scenario, you must apply a Crystal Reports 2008 Service Pack 3, a
Live Office Service Pack 3, and a BusinessObjects Enterprise Service Pack 3.
Scenario 4: Applying Service Pack updates to web application components
How you apply Service Pack updates to web application components depends on how components
were originally deployed. For more information on applying updates to Crystal Reports Server 2008 V1
web application components, see Updating web application components.
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Installation scenarios
3.2 Updating web application components
How you apply a Service Pack update to Crystal Reports Server 2008 V1 web application components
depends on how the components were originally deployed.
One of the following three scenarios apply:
• If you deployed Crystal Reports Server 2008 V1 web components using the Crystal Reports Server
2008 V1 installation program, the Service Pack installation program allows you to update web
components automatically when you apply a Crystal Reports Server 2008 V1 Service Pack.
Follow the Service Pack installation steps in this guide to update web application components using
the Crystal Reports Server 2008 V1 Service Pack installation program.
• If you deployed Crystal Reports Server 2008 V1 web application components manually, updates
must be applied manually after installing the Crystal Reports Server 2008 V1 Service Pack.
For more information on manual deployment instructions for web application components, see the
BusinessObjects Enterprise XI 3.1 Web Application Deployment Guide
.
• If you deployed Crystal Reports Server 2008 V1 web application components using the wdeploy
tool, you can apply updates manually or use the wdeploy tool after installing the Crystal Reports
Server 2008 V1 Service Pack.
For more information on wdeploy tool, see the
Deployment Guide
If you deploy web components manually or using the wdeploy tool, you must first install the Crystal
Reports Server 2008 V1 Service Pack to obtain the updated WAR files. The Crystal Reports Server
2008 V1 WAR files are required for web application deployment.
For more information on wdeploy or manual deployment instructions, see
.
XI 3.1 Web Application Deployment Guide
Note:
If your Crystal Reports Server 2008 V1 system includes web components, you must update the web
components as part of your Service Pack upgrade. It is required that all Crystal Reports Server 2008
V1 components, including web components, be at the same Service Pack level.
3.3 Saving web.xml file modifications
BusinessObjects Enterprise XI 3.1 Web Application
BusinessObjects Enterprise
.
When a Service Pack is installed, the web.xml files for Crystal Reports Server 2008 V1 web applications
that have been deployed to a web application server are overwritten. This means that any customization
that you have made by changing the web.xml files are lost after applying a Service Pack update.
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Installation scenarios
If you modified a web.xml file for a Crystal Reports Server 2008 V1 web application and do not want
to lose your modification, you must make the modifications in the Crystal Reports Server 2008 V1
installation directory. On Windows systems, this directory is <InstallDir>\BusinessObjects
Enterprise 12.0\warfiles\WebApps. On Linux systems, this directory is <InstallDir>/bob
je/enterprise120/warfiles/WebApps. After you have applied the Service Pack, rebuild the
affected .war files and redeploy the .war files to the web application server.
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Installation scenarios
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Service Pack installation on Windows
Service Pack installation on Windows
You must have administrator privileges on your Windows system to run Crystal Reports Server 2008
V1 Service Pack installation.
In order to free resources on the system on which you are installing this Service Pack, it is recommended
that you use the Central Management Console (CMC) to stop the Crystal Reports Server servers on
the system before installing the Service Pack, with the following exceptions:
• Server Intelligence Agent (SIA)
• Central Management Server (CMS)
• Input and Output File Repository Servers (FRS)
• CMS system database
These services and servers must be running for the installation to proceed.
Note:
• If you have modified web.xml files for Crystal Reports Server web applications, see Saving web.xml
file modifications before you apply a Service Pack.
• Starting from Crystal Reports Server 2008 V1 Service Pack 1 and later, if you are updating a product
that contains server components, the installation setup program prompts you for information for your
deployment's Central Management Server (CMS). This is required to update content that is stored
in the CMS database, such as localized strings for server properties.
4.1 Installing Crystal Reports Server 2008 V1 Service Pack for server components
on Windows
This procedure is used to install Service Packs that update Crystal Reports Server 2008 V1 server
components running on Windows. This includes the following packages:
• Integration option for Microsoft SharePoint software XI 3.1 Service Pack 3
• SAP BusinessObjects Live Office XI 3.1 Service Pack 3
1.
Launch the installation by running setup.exe
2.
Choose a language for the installation setup program to use during the installation process, and
click OK.
3.
In the "Welcome" screen, click Next.
4.
In the "License Agreement" screen, review the contents of the End User License Agreement, and
click Next, to proceed if you agree to the terms.
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Service Pack installation on Windows
5.
If the product you are updating includes server components, the "CMS" screen appears. Type the
Hostname, Port Number, and Administrator Password for your deployment's CMS, and click Next.
6.
If the product you are updating includes web components that were automatically deployed during
your original Crystal Reports Server 2008 V1 installation, the "Automatically Re-Deploy Web
Applications?" screen appears.
Choose from one of two options:
• Yes, automatically re-deploy the web applications. This option redeploys Crystal Reports
Server 2008 V1 web application components that were previously deployed.
Additional configuration screen specific to the web application server type appears. Provide the
required information and click Next.
Note:
For more information on configuring web application server settings, see the
Server 2008 V1 Installation Guide for Windows
• No, I will re-deploy the web applications after installation. Select this option if you want to
deploy web application server components manually or using the wdeploy tool.
For more information on manual installation of web components or installation using the wdeploy
tool, see the
Crystal Reports
.
BusinessObjects XI 3.1 Web Application Deployment Guide for Windows
.
Note:
It is only possible to automatically redeploy web application components to the same web application
server type you deployed to during your original Crystal Reports Server 2008 V1 installation.
7.
In the "Start Installation" screen, click Next to begin the installation.
8.
If you updated Crystal Reports Server 2008 V1, verify that Crystal Reports services are running after
the system is restarted. If any services are not running, start them manually using the Crystal Reports
Server Central Management Console (CMC), Central Configuration Manager (CCM), or Windows
Services panel.
The CMC or CCM can be accessed under Start > Programs > Crystal Reports Server 2008 >
Crystal Reports Server 2008.
Note:
To review the installation details, see the contents in the installation log file located in
<INSTALLDIR>\BusinessObjects Enterprise 12.0\Logging
4.2 Installing Crystal Reports Server 2008 V1 Service Pack for client components
on Windows
This procedure is used to install Service Packs for Crystal Reports Server 2008 V1 client applications.
This includes the following packages:
• Crystal Reports 2008
• BusinessObjects Live Office XI 3.1
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Service Pack installation on Windows
• BusinessObjects BI Widgets XI 3.1
1.
Launch the installation by running setup.exe
2.
In the "Welcome" screen, click Next.
3.
In the "License Agreement" screen, review the contents of the End User License Agreement, and
click Next to proceed if you agree to the terms.
4.
In the "Start Installation" screen, click Next to begin the installation.
The Installation Progress screen appears.
4.3 Silent installation on Windows
4.3.1 Running a silent installation using a response file on Windows
Crystal Reports Server 2008 V1 Service Pack can be installed silently using a response file.
Silent installation is particularly useful when you need to quickly perform multiple installations or automate
installations.
To run a silent installation using a response file you must first create a .ini file using the Crystal
Reports Server 2008 V1 Service Pack 3 setup program. Once you have created the .ini file, you can
run a silent installation by running the setup.exe command and specifying the path to the .ini file.
Note:
If you are performing a silent installation using a response file, you must create the response file with
the setup.exe file from the target Service Pack installation package. Response files cannot be shared
between full installs and update installs. Response files cannot be shared between Service Pack installs.
1.
Create an installation .ini file (a response file).
a. Open a command line console.
b. From the directory that contains the Crystal Reports Server 2008 V1 Service Pack 3 setup.exe
file, run the setup.exe command with the write option (-w) specified:
setup.exe -w <filename.ini> <responsefilepath>
where <filename.ini> is the name you have given to the response file and <response
filepath> is the location where you want the file created.
Note:
If a file path is not specified, the file is stored in the directory that setup.exe is run from. The
installation program must have write permissions on this directory.
c. Press Enter to launch the installation setup program.
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Service Pack installation on Windows
d. Follow the on-screen instructions to enter your preferred installation settings until you reach the
Start installation screen of the setup program.
e. Click Cancel to abort the installation setup.
All parameters from the installation setup program, both user defined and default, are recorded
in the .ini file which is saved to the directory you specified.
2.
You can now run a response file installation using the .ini file by issuing setup.exe command
with the read option specified (-r):
setup.exe -r <filepath/filename.ini>
where <filepath/filename.ini> is the path to the .ini file you created.
Note:
You can specify the -l option when running a response file installation to create an installation log
file in the specified file path. If a file path is not specified, the log file is created in the directory that
setup.exe is run from.
-l <filepath/filename.ini>
4.3.2 Silent installation parameters on Windows
The following table lists parameters that are used for response file silent installation on Windows. It is
recommended that you create response files using the Crystal Reports Server 2008 V1 Service Pack
3 setup program (setup.exe) as described in Running a silent installation using a response file on
Windows.
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Service Pack installation on Windows
DescriptionParameter
CLIENTLANGUAGE
Specifies the language used by the installer:
• CS=Czech
• DA=Danish
• DE=German
• EN=English
• ES=Spanish
• FI=Finnish
• HU=Hungarian
• FR=French
• IT=Italian
• JA=Japanese
• KO=Korean
• NB=Norwegian
• NL=Dutch
• PL=Polish
• PT=Portuguese
• RU=Russian
• SK=Slovakian
• SV=Swedish
• TH=Thai
• ZH_CN=Simplified Chinese
• ZH_TW=Traditional Chinese
/qn
/qn+
Note:
If this parameter is not specified, you will be prompted to select a language when
the installation setup begins.
CLIENTLANGUAGE="EN"
Specifies not to prompt during the installation.
Note:
You must also enter the CLIENTLANGUAGE parameter as part of your silent install
string or the language selection screen will appear at the beginning of your installation.
Specifies to prompt when the installation is complete.
Note:
You must also enter the CLIENTLANGUAGE parameter as part of your silent install
string or the language selection screen will appear at the beginning of your installation.
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Service Pack installation on Windows
DescriptionParameter
AS_ADMIN_IS_SECURE
AS_ADMIN_PASSWORD
AS_ADMIN_PORT
AS_ADMIN_USERNAME
AS_DIR
Specifies that an administrator credential must be passed to access the web application server. This setting only valid for WebSphere 6 and Oracle.
AS_ADMIN_IS_SECURE="true"
Password used by the administrator account to access the web application server.
AS_ADMIN_PASSWORD="pass"
Administration port of the application server.
Mandatory for NetWeaver, Oracle Application Server, and WebLogic.
• For WebSphere, the SOAP port. If not set, the default SOAP port will be used.
• For Oracle Application Server (oas1013): wdeploy expects the request port
of the <notification-server> element in the [opmn.xml] file.
Specifies the account name used by the administrator to access the web application server.
AS_ADMIN_USERNAME="admin"
Specifies the installation directory for the web application server.
AS_INSTANCE
AS_SERVER
AS_SERVICENAME
AS_DIR="<INSTALLDIR>/Tomcat55"
Specifies the name of the current web application server instance.
AS_INSTANCE="localhost"
Web application type used in installation. the following options are available:
• Use tomcat55 for Tomcat
• Use oas1013 for Oracle Application Server 10g R3
• Use weblogic9 for WebLogic 9
• Use weblogic10 for WebLogic 10
• Use websphere6 for WebSphere 6.1
AS_SERVER="tomcat55"
Specifies the name of the Windows service if the application server will be installed
as a service on Windows.
AS_SERVICE_NAME="BOE120Tomcat"
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Service Pack installation on Windows
DescriptionParameter
AS_VIRTUAL_HOST
AUTODEPLOY_WAR_FILES
CMSPASSWORD
ENABLELOGFILE
INSTALLDIR
Specifies virtual host to which the application must be bound.
AS_VIRTUAL_HOST="hostname"
Specifies if the web application (.war) files are to be automatically deployed by
the installation setup program.
• To have the installation setup program automatically deploy .war files, type
AUTODEPLOY_WAR_FILES=1
• To deploy .war files manually after the installation setup program runs, type
AUTODEPLOY_WAR_FILES=0
Specifies the password for the Administrator account for the Central Management
Server (CMS). Only required if a non-blank password was used when the core
product was first installed.
CMSPASSWORD="myPassword"
Specifies if a log file will be created for the installation.
ENABLELOGFILE="1"
Specifies the directory where you want to install BusinessObjects.
INSTALLDIR="C:\Program Files\Business Objects\"
NAMESERVER
Specifies the name of the CMS
NAMESERVER="servername"
NSPORT
Specifies the port used by the CMS
NSPORT="6400"
The following parameters are automatically generated parameters that should not be modified in the
.ini file.
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Service Pack installation on Windows
Parameter name
ADDLOCAL
ADDSOURCE
ADVERTISE
REMOVE
SKIP_DEPLOYMENT
WDEPLOY_LATER
4.4 Uninstalling Crystal Reports Server 2008 V1 Service Pack on Windows
Service Packs can only be uninstalled one at a time, in the reverse order of installation. When uninstalling
Service Packs, you must uninstall other Service Packs, in reverse order, so that all of the products in
your deployment are at the same update level.
For example, assume that you've installed the following products and updates in the order specified:
• Crystal Reports Server 2008 V1 Service Pack 1
• Crystal Reports Server 2008 V1 Service Pack 2
• Crystal Reports Server 2008 V1 Service Pack 3
If you want to revert back from the Service Pack 3 level, you must uninstall the Service Packs in the
following order:
• Crystal Reports Server 2008 V1 Service Pack 3
• Crystal Reports Server 2008 V1 Service Pack 2
• Crystal Reports Server 2008 V1 Service Pack 1
If you are uninstalling updates or services packs from Crystal Reports Server 2008 V1 Service Pack 3
or earlier and you uninstall updates and service packs out of order, your system is in an unsupported
state, and you must perform a repair install with the latest Service Pack.
For example, if your deployment has Crystal Reports 2008, with Service Pack 1.2, Service Pack 2,
Service Packs 2.1 and 2.2, and Service Pack 3, and you uninstall Service Pack 2, you must run a repair
install on Service Pack 3 to return your system to a supported state.
From Service Pack 2 and onwards, Service Packs appear as separate entries in the "Add or Remove
Programs" screen. Previous Service Pack versions appear as sub-entries of the core product.
4.4.1 To uninstall Crystal Reports Server 2008 V1 Service Pack on Windows
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Service Pack installation on Windows
To uninstall a Service Pack, perform the following steps:
1.
Select Start > Settings > Control Panel > Add or Remove Programs.
2.
The "Add or Remove Programs" screen displays the most recent Service Pack that has been installed.
For example, Crystal Reports Server 2008 V1 SP3 update. From Service Pack 2 onwards, Service
Packs appear as a separate entry in the "Add or Remove Programs" screen, and not as a sub-entry
of a core product.
3.
Highlight the Service Pack entry in the list of programs and click Remove.
4.
The "Add or Remove Programs" screen prompts you to confirm that you want to remove the Service
Pack from your computer. Click Yes.
5.
Wait while the appropriate files are removed and the necessary configuration is carried out. Click
Finish.
After the Service Pack is uninstalled you are returned to the "Add or Remove Programs" screen.
For information on uninstalling Crystal Reports Server 2008 V1 web application components, see
Uninstalling web application components.
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Service Pack installation on Windows
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Service Pack installation on Linux
Service Pack installation on Linux
5.1 Installing Crystal Reports Server 2008 V1 Service Pack on Linux
In order to free resources on the system on which you are installing Service Pack, it is recommended
that you use the Central Management Console (CMC) to stop all of the Crystal Reports Server 2008
V1 servers on the system before installing the Service Pack, with the following exceptions:
• Server Intelligence Agent (SIA)
• Central Management Server (CMS)
• Input and Output File Repository Servers (FRS)
• CMS system database
These services and servers must be running for the installation to proceed.
Note:
• If you have modified web.xml files for Crystal Reports Server 2008 V1 web applications, see Saving
web.xml file modifications before you apply a Service Pack.
• Starting from Crystal Reports Server 2008 V1 Service Pack 2 and later, if you are updating a product
that contains server components, the installation setup program prompts you for information for your
deployment's Central Management Server (CMS). This is required to update content that is stored
in the CMS database, such as localized strings for server properties.
Perform the following steps to install the Service Pack:
1.
Launch the installation by running the following command from the Service Pack installation source
file location:
install.sh<INSTALLDIR>
where <INSTALLDIR> is the installation directory of your Crystal Reports Server.
2.
Review the content of the License agreement and proceed by selecting Y.
3.
If the product you are updating includes server components, the "Enter information for existing CMS"
screen appears. Type the Hostname, Port Number, and Administrator Password for your deployment's
CMS, and press Enter to continue.
4.
If the product you are updating includes web components that were automatically deployed during
your original Crystal Reports Server 2008 V1 installation, the "Redeploy Web Applications" screen
appears. Specify whether or not you want the installation setup program to redeploy the web
application components that were previously deployed.
Choose from one of two options:
• Yes.
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Service Pack installation on Linux
Additional configuration dialogs specific to the web application server type are presented. Provide
the required information and press Enter to continue.
Note:
For additional information about specific configuration settings for each web application server,
refer to the
• No. Select this option if you want to deploy web application server components manually or using
the wdeploy tool.
For information on manual installation of web components or installation using the wdeploy tool,
see
BusinessObjects XI 3.1 Web Application Deployment Guide for Linux
Note:
It is only possible to automatically redeploy web components to the same web application server
type you deployed to during your original Crystal Reports Server 2008 V1 installation.
5.
A screen appears showing the installation directory you have specified. Verify the installation directory,
and press Enter to start the installation.
The progress indicator displays the status of the installation.
Crystal Reports Server 2008 V1 Installation Guide for Linux
.
.
6.
Press Enter to complete the installation.
Note:
The Service Pack installer creates a backup of modified files in <INSTALLDIR>/setup/backup.
It is recommended that you do not modify or remove these files.
To review details of the installation, see the contents of the installation log file located in <IN
STALLDIR>/setup/logs/
5.2 Silent installation on Linux
5.2.1 Running a silent installation using a response file on Linux
Crystal Reports Server 2008 V1 Service Pack can be installed silently using a response file.
Silent installation is particularly useful when you need to quickly perform multiple installations or automate
installations.
To run a silent installation using a response file you must first create a response file.
The following steps describe how to create a response file using the Crystal Reports Server 2008 V1
installation program. Once you have created the response file, you can run a silent installation by running
the ./install.sh command and specifying the path to the response file.
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Service Pack installation on Linux
Note:
If you are performing a silent installation using a response file, you must create the response file with
the install.sh file from the target Service Pack installation package. Response files cannot be shared
between full installs and update installs. Response files cannot be shared between Service Pack installs.
1.
Create a response file.
a. From the Service Pack installation source file location, run the install.sh command with the
write option (-WRITERESPONSEPATH) specified:
./install.sh <INSTALLDIR> -WRITERESPONSEPATH <response_file_path>
where <INSTALLDIR> is the Crystal Reports Server 2008 V1 installation directory and <re
sponse_file_path> is the path and file name for the response file you are creating.
b. Press Enter to launch the installation setup program.
c. Follow the on-screen instructions to enter your preferred installation settings until you reach the
Start installation screen of the setup program.
The settings are recorded in the response file.
d. Press [Ctrl -X] to abort the installation setup.
The parameters from the installation setup program, both user defined and default, are recorded
in the response file which is saved to the directory you specified.
2.
You can now run a response file installation by issuing ./install.sh command with the -READ
RESPONSEPATH option specified:
./install.sh <INSTALLDIR> -READRESPONSEPATH <response_file_path>
3.
Press Enter to launch the installation.
5.2.2 Response file installation parameters for Linux
The following table lists parameters that are commonly used for response file silent installation on Linux.
It is recommended that you create a response files using ./install.sh and the -WRITERESPON
SEPATH parameter, as described in Running a silent installation using a response file on Linux.
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Service Pack installation on Linux
DescriptionParameter
CDDIR
CLIENTLANGUAGE
Path to the DISK_1 directory on the distribution CD or directory location for your
Service Pack installation files. This path defaults to the CD directory.
CDDIR="<CD>/BusinessObjects/DISK_1"
The language setting used for the installation program.
• chs=Simplified Chinese
• cht=Traditional Chinese
• cs=Czech
• da=Danish
• de=German
• en=English
• es=Spanish
• fi=Finnish
• fr=French
• hu=Hungarian
• it=Italian
• jp=Japanese
• ko=Korean
• nb=Norwegian
• nl=Dutch
• pl=Polish
• pt=Portuguese
• ru=Russian
• sk=Slovakian
• sv=Swedish
• th=Thai
CLIENTLANGUAGE="en"
INSTALLMODE
REDEPLOYWEBAPPS
Specifies a comma-delimited list for the BusinessObjects Enterprise installer operating modes. This parameter supports the following options:
• interactive, install
• silent, install
INSTALLMODE=silent,install
Specifies whether the installation program automatically deploys the web applications.
REDEPLOYWEBAPPS=true
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Service Pack installation on Linux
DescriptionParameter
AS_DIR
AS_SERVER
AS_INSTANCE
AS_VIRTUAL_HOST
Specifies the path of the application server directory if the server is being installed.
The path is automatically set using the installation directory.
AS_DIR=“<INSTALLDIR>/bobje/tomcat/”
Specifies the name of the application server being installed.
• Use tomcat55 for Tomcat
• Use oas1013 for Oracle Application Server 10g R3
• Use weblogic9 for WebLogic 9
• Use weblogic10 for WebLogic 10
• Use websphere6 for WebSphere 6.1
AS_SERVER=“tomcat55”
Specifies the name of the current web application server instance.
AS_INSTANCE="localhost"
Specifies virtual host to which the application must be bound.
AS_VIRTUAL_HOST="hostname"
AS_ADMIN_PORT
AS_ADMIN_USERNAME
AS_ADMIN_PASSWORD
AS_ADMIN_IS_SECURE
Administration port of the application server.
Mandatory for NetWeaver, Oracle Application Server, and WebLogic.
• For WebSphere, the SOAP port. If not set, the default SOAP port will be used.
• For Oracle Application Server (oas1013): wdeploy expects the request port
of the <notification-server> element in the [opmn.xml] file.
Specifies the account name used by the
administrator to access the web application server.
AS_ADMIN_USERNAME="admin"
Password used by the administrator account to access the web application server.
AS_ADMIN_PASSWORD="pass"
Specifies is administrator credential must be passed to access the web application
server. This setting only valid for WebSphere 6 and Oracle.
AS_ADMIN_IS_SECURE="true"
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Service Pack installation on Linux
DescriptionParameter
CMSNAMESERVER
Specifies the name of the CMS
CMSNAMESERVER="servername"
CMSPORTNUMBER
Specifies the port used by the CMS
CMSPORTNUMBER="6400"
CMSPASSWORD
Specifies the password for the Administrator account for the Central Management
Server (CMS). Only required if a non-blank password was used when the core
product was first installed.
CMSPASSWORD="myPassword"
The following parameters are automatically generated parameters that should not be modified in the
response file.
Parameter name
BOBJDIR
CDDIR
FUNCTION
INSTALLLEVEL
LANGPACKS_TO_INSTALL
LICENSEDIR
LOCALNAMESERVER
MACHINENAME
PRODUCTID_NAME
PRODUCTID_VER
ProductVersion
VERSION_IN_RANGE
5.3 Uninstalling Crystal Reports Server 2008 V1 Service Pack on Linux
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Service Pack installation on Linux
Service Packs can only be uninstalled one at a time, in the reverse order of installation. For example,
if you installed Service Pack 3.1 and then Service Pack 3.2, you must uninstall Service Pack 3.2 before
you can uninstall Service Pack 3.1.
To uninstall a Service Pack, perform the following steps:
1.
To uninstall a Service Pack, execute the following command from the root directory of your Crystal
Reports Server 2008 V1 installation:
./AddOrRemovePrograms.sh
The "Add or Remove Programs" screen appears.
2.
Select the Crystal Reports Server 2008 V1 Service Pack you want to remove and press Enter.
3.
Select Uninstall Product and press Enter.
A confirmation screen appears.
4.
Select Yes and press Enter.
Uninstallation of the Service Pack begins.
For more information on uninstalling Crystal Reports Server 2008 V1 web application components, see
Uninstalling web application components.
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Service Pack installation on Linux
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Uninstalling web application components
Uninstalling web application components
If you are uninstalling Crystal Reports Server 2008 V1 web applications components from a Windows
system, the previous versions of the web applications are not automatically redeployed. You must either
redeploy the web applications manually or by using wdeploy.
If you are uninstalling Crystal Reports Server 2008 V1 web application components from a Linux system,
the previous versions of the web applications are only automatically redeployed if the .war files were
automatically deployed when the previous version was installed.
For more information on redeploying .war files, see the “Deploying with wdeploy” chapter in
BusinessObjects Enterprise Deployment guide
for your platform, available at http://help.sap.com.
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Uninstalling web application components
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