Crystal Reports Server XI
Release 2 Release Notes
Copyright
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Third-party
Contributors
Business Objects products in this release may contain redistributions of software
licensed from third-party contributors. Some of these individual components may
also be available under alternative licenses. A partial listing of third-party
contributors that have requested or permitted acknowledgments, as well as required
notices, can be found at: http://www.businessobjects.com/thirdparty
About these notes
These notes contain important information about Crystal Reports Server XI
Release 2, including the following: installation notes, details regarding known
issues with this release, and important information for current users.
Please read the entire document before installing your Business Objects
software, and be sure to visit the Business Objects support web site for
additional notes and information that may become available following the
release of this document.
Installation
For a complete list of system requirements and supported platforms, see
•
the platforms.txt file included with your product distribution. For
complete installation instructions, see the installation guide (install.pdf).
Disable all antivirus software before installing Crystal Reports Server
•
components. Enable your antivirus software after the installation.
Crystal Reports Server XI Release 2 Release Notes
About these notes
When you install, and then uninstall, Crystal Reports Server XI on top of
•
an existing installation of Crystal Reports XI, the .NET 2.0 DLL files may
be removed from the Global Assembly Cache (GAC). The removal of
these files from the GAC may result in missing features when you run
Crystal Reports XI. To restore the .NET 2.0 DLL files, in Windows, go to
the Control Panel, and click Add or Remove Programs. In the Add or
Remove Programs dialog box, click your installation of Crystal Reports,
and click Change. In the Setup dialog box, click Reinstall.
In some situations, Crystal Reports Server XI Release 2 seems to install
•
successfully but the installed product does not work. This problem may
be caused by the following:
The port you entered for MySQL may be busy.
•
If you uninstalled a previous version of Crystal Reports Server, your
•
uninstallation may have failed to free one of the ports used by the
CMS. Ensure that ports 6400 to 6407 are free.
A previous installation of Crystal Reports may have left registry keys
•
under HKEY_LOCAL_MACHINE\Software\Business Objects or
HKEY_CURRENT_USER\Software\Business Objects, and these registry
Crystal Reports Server XI Release 2 Release Notes 3
Crystal Reports Server XI Release 2 Release Notes
Upgrading and migrating issues
keys may have interfered with the installation process. Manually delete
the registry keys before installing Crystal Reports Server.
During a command line installation, setup.exe may fail to initialize the
•
system and result in a critical failure to start the servers that Crystal
Reports Server uses.
To check whether the system failed to initialize during installation, ensure
the BOEInstall_0.log file is in the Logging directory instead of the
%TEMP% directory, and that all servers are started. If the BOEInstall_0.log
file is in the %TEMP% directory, or if a server is stopped, the installation has
failed. See the BOEInstall_0.log file and other log files to determine
the error that occured.
Upgrading and migrating issues
BusinessObjects Enterprise XI does not support an upgrade to Crystal
•
Reports Server XI Release 2 Service Pack 2. When you attempt this
upgrade scenario, the following error message appears: “This installation
is only supported for Crystal Reports Server. A Central Management
Server (CMS) other than Crystal Reports Server was detected.”
Issues with .NET deployment
If you deploy InfoView on a non-default website in ISS when you install
•
SharePoint, the .NET Administration Launchpad does not open when you
try to access it from the Business Objects program group on the Start
menu in Windows. If this happens, open your web browser and type in
the following URL to open the .NET deployment of InfoView:
http://machinename:portnumber/businessobjects/enter
prise115/webTools/default.asp
Here machinename represents the name of the local machine, and
portnumber represents the connection port you specified during the
installation process.
If you use Microsoft SharePoint and add a report in .NET InfoView, the
•
following error message appears: “Failed to read data from report file
C:\WINDOWS\TEMP\Hierarchial grouping.rpt. Reason: Failed to open
print engine for C:\WINDOWS\TEMP\tmpreport\~ci10704bbe49a1770.rpt.
Ensure that CRPE32 is installed on this computer ”. To prevent this from
4 Crystal Reports Server XI Release 2 Release Notes
occurring, deploy a .NET Web Component Adapter other than the
Microsoft SharePoint Administration IIS website.
Uninstallation
• An uninstallation of Service Pack 2 may remove the admin.war file. After
uninstallation, the WAR files must be deployed manually.
Crystal Reports Server XI Release 2 Release Notes
Uninstallation
Crystal Reports Server XI Release 2 Release Notes 5
Crystal Reports Server XI Release 2 Release Notes
Uninstallation
6 Crystal Reports Server XI Release 2 Release Notes
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