Bush DTC8021 Instruction manual

Instruction manual

ShowDrive Digital TV Recorder

(DTC8021)

Contents

You’ll soon be enjoying your new ShowDrive Digtial TV Recoder (DTC8021)

It all begins here, with your instructions. Don’t worry, there’s nothing too
technical coming up. Just simple, step-by-step guidance to get you up and
running quickly. Sound good? Then let’s get started

.

Technical Specification

Video/Audio Decoding Hardware

MPEG2 SD & HD Processor Mstar K3 Core ARM9

H.263 (MPEG4) SD & HD 5000 DMIPS

MPEG Audio 3D graphic support

AAC Permanent Storage

AAC-HD v2 High performance 16GB SD card

Dolby Digital Resolutions

Dolby Digital Plus 720p

Tuner 1080i/p

Dual DVB-T2 tuner 1080p/25

Memory Configuration 1080p/50

512MB DDR3 Interfaces

4MB NOR Flash 5 x buttons

256MB NAND Flash Bi-colour LED

Connectors 4 x 7 segment display (green)

IEC RF Input Power

RF loopthrough External power supply 100-240V AC

HDMI Bi-colour LED

RJ45 4 x 7 segment display (green)

1x USB slot <1W standby

UK plug

Help and Guidance

We’re here to help you get the most from your ShowDrive Digital TV Recorder. Should you require any guidance, a
simple solution can often be found online at:

www.argos-support.co.uk

If you still require further assistance, call one of our experts on 0345 604 0105.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

often be found in the Troubleshooting section of these instructions,

Safety information

1

Safety information 6

Library 25

Record Schedule 26

Apps 26

Getting to know your

2

ShowDrive Recorder

Accessories 10

Your DTC8021 box

Your DTC8021 remote 12

Connect your aerial antenna 13

Connect your network 13

Connect your TV 14

Connect the power 14

11

Search 27

Settings 28

ShowDrive 32

Product support

4

Troubleshooting 38

Help and assistance 40

Disposal 40

First time set-up 15

Using your ShowDrive

3

Recorder

Getting around 20

Display Overlays on Live TV 20

Channel Change 20

Info 20

Trick Play 21

List View – Now and Next 22

Main Menu 23

Guide 24

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

3

1Safety information

Safety information

Important - Please read these instructions fully before

installing or operating

Safety information

Important - Please read these instructions fully before

installing or operating

Warning: REMOVING THE

COVER OF THE DTC8021
MAY LEAD TO SEVERE
AND POTENTIALLY FATAL
ELECTRIC SHOCK.

This device has been manufactured
to meet international safety
standards. However, safety
precautions must be followed
to ensure the safe and reliable
operation of the device. Please take
note of the following guidelines to
avoid the risk of an electric shock.

Electrical Connections

• This device operates with an
external power supply in the range
of 100 to 240V AC, 50/60 Hz. Use
a standard AC wall outlet, a DC
power source cannot be used.
Remember that contact with a
110-240 Volt AC power supply can
be lethal.

Ensure that all electrical connections
are properly made before
connecting the device to the power
supply (the mains). Always unplug
the device before connecting or
disconnecting any cables.

• Whenever you connect the
device to the power supply,
always connect the power lead to
the power input connector on the
back panel of the device before
you connect the power socket to
the wall outlet.

• Whenever you disconnect the
device from the power supply,
always remove the power socket
from the wall outlet before
you remove the other end of
the lead from the power input
connector on the back panel of
the device.

Keep it cool

• Allow adequate air circulation to
prevent internal heat build-up.

• Keep the device away from
other sources of heat, whenever
possible.

• Don’t expose the device to
extreme temperatures, direct
sun light or high humidity.

• Don’t place the device on fabric
furnishings, carpets or other
flammable materials.

Don’t Open It

• Never attempt to repair or
reconstruct this device yourself.
A serious electric shock may
occur if this device is repaired,
disassembled or reconstructed by
an unauthorized person.

• Unplug the device and have it
checked by a qualified technician
if anything falls into the casing.

Don’t Get It Wet

• Be extremely careful if this device
comes into contact with water.
Immediately disconnect the
power socket if possible.

• Don’t place the device anywhere
where it might be exposed to
dripping or splashing liquids.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

Safety information6 7

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Safety information

Getting to know your

ShowDrive Digital TV Recorder

2

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Ready? Let’s begin...

Please read these instructions
carefully. They contain important
information which will help you get
the best from your ShowDrive Digital
TV Recorder (DTC8021) and ensure
safe and correct installation and
operation.

If you require any further assistance,
our technical experts are happy
to help. For full details, refer to the
product support section at the end
of these instructions.

Accessories

1. Power supply

2. HDMI cable – useful for

connecting your DTC8021 to
your TV

3. USB Wi-Fi dongle – this is

provided for your use if you have
a Wi-Fi network that you’d like to
connect your DTC8021 to. It is
not required if you are using an
Ethernet connection

4. Remote control

5. Batteries for the remote control

Your DTC8021 Box

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

10 11

Getting to know your ShowDrive Digital TV Recorder Getting to know your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Getting to know your ShowDrive Digtial TV Recorder

AD

Sub

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5

8

0

3

6

9

1

2

4

7

Apps

+-+

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OK

P

Lib

Exit

Menu

EPG

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You’ll be up and running in no time

Getting to know your ShowDrive Digtial TV Recorder

You’ll be up and running in no time

Your DTC8021 Remote

Connections

First things first - Let’s connect the

Turn your box on/o

Jump to the App menu

Action keys that change

based on the menu

where they are displayed

Go back one menu level

Get more information

about the show you are

Power

Input

(TVs only)

Apps

Colour Buttons

Guide

Jump to the

programme guide

Back

Volume up/down

Adjust sound level

Info

watching or have

selected

Audio

Turn on audio

descriptions

Mute

Toggle volume
on/o

Playback Control

Use to control play,
pause, stop, fast forward,
rewind, skip forward, skip
back, and Record

Menu

open the main menu

D-Pad

Move your selection up,
down, left and right. Hit
OK to select

Exit

Leave your current menu

Library

Jump to your recorded
TV library

Channel up/down

Change channels

Text

Turn on captions

Subtitles

Turn on subtitles

DTC8021! You can refer to the quick
start guide, or follow the instructions
below.

Connect your aerial
antenna to the RF input

Your DTC8021 needs an aerial
connection to watch TV. Unplug the
aerial cable from your TV or existing
set-top box, and plug it into the RF In
on the back of the box. The number
and visual quality of the free-to-air
TV channels you get will depend on
your location, aerial and cable.

Connect ethernet cable or
WiFi USB stick

An internet connection is required
for streaming online content as
well as for operating the optional
ShowDrive cloud storage service.
Connect your DTC8021 to the
internet using the Ethernet jack
on the back of the box (cable not
provided).

Connect the RF output to

Search

Find programmes

to record

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

12 13

Getting to know your ShowDrive Digital TV Recorder Getting to know your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

Settings

Open settings

another receiver

If you have an additional digital TV
receiver, such as a TV or a set-top
box, you can optionally use the RF
Out on the DTC821 to connect to
its input.

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Optionally, if you have a strong Wi­Fi network in your home, you may
use the included Wi-Fi USB stick.
Connect it to the USB port on the
side of the box.

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Connect to your TV

Use the included HDMI cable to
connect your box to your TV’s HDMI
input, or if you are using a Surround
Sound AV Reciever, to an HDMI
input on your AV Receiver.

Connect the power supply

Using the included Power Supply,
connect your box to a power
socket. Turn on your TV and select
the appropriate HDMI input (or AV
Receiver settings if you are using
one).

Put the included batteries
in the remote control

Be sure to follow the polarity
indicators in the battery
compartment.

That’s it! All your hardware
connection should be set. Next,
follow the on-screen instructions to
complete your set-up.

First time set-up

Your box will now lead you through
a series of on-screen menus as you
complete your set up.

Welcome

If you see this screen, then you
know for sure that your box is
powered up, connected to your TV,
and your TV is on the right input.
Press “OK” button on the remote to
start the set-up process.

Scanning for channels

The first step in getting you up
and running is to scan your aerial
antenna for a signal. This will take
10-15 minutes, and will continue in
the background while you continue
through the setup.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

14 15

Getting to know your ShowDrive Digital TV Recorder Getting to know your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Getting to know your ShowDrive Digital TV Recorder

You’ll be up and running in no time

Getting Online

Some of the best features of your
box, like Apps and ShowDrive cloud
storage, are only available with an
internet connection.

If you connected your Wi-Fi USB
adapter, you’ll see a list of available
networks from which you can
choose. If you are using a wired
connection, select that one.

Software Updates

Once your DTC8021 is connected
to the internet, it will check to see
if there is a new version of the
software available. If there is, the
box will automatically download
and install it, restarting itself in
the process. This usually takes a
few minutes. Once the update is
complete, you’ll be back into the
setup process where you left off.

Activating ShowDrive Cloud
Recording

Your DTC8021 is ShowDrive­enabled. With an optional
subscription to ShowDrive, you can
store your favourite programmes in
your own personal cloud locker. This
can be set-up now, or at any time
down the line.

Follow the on-screen instructions,
or go to: www.showdrive.co.uk for
more details.

Note: Your DTC8021 has very
limited on-board storage, so you’ll
only have a few hours of recording
time without ShowDrive.

Turning on Eco-Mode

You can turn on eco-mode to save
energy, or use fast-start-up mode.

Set your PIN

PINs are handy for ensuring that only
you can set-up and manage the
parental and system-level controls of
your box. Be sure to pick a number
you remember!

Go Watch TV!

That’s it! Your ready to watch TV.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

16 17

Getting to know your ShowDrive Digital TV Recorder Getting to know your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV

Recorder

3

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

Getting Around

Navigating around your ShowDrive Digital TV Recorder is straightforward.
You can get just about anywhere using the D-Pad (the circular Up/Down,
Left/Right & OK pad).

• Use Up/Down and Left/Right to move around.

• Use the “OK” button to activate your selection.

• Use the “Back” button to go back to the last menu you were looking at.

Display Overlays on Live TV

When watching live TV, there are four different types of screen overlays that
you might see: Channel Change, Info, Trick Play, and List View.

Channel Change

Firstly, when changing channels, we’ll automatically pop up an overlay at
the bottom of the screen that will display the date/time, the channel you are
watching, and details about the programme and episode.

Info

If you would like to get more information about the programme you are
watching, or want to see what else is on, you can use the “Info” button on
the remote to bring up the Info overlay.

By using the D-pad Up/Down you can see what is one other channels. By
using the D-Pad Left/Right, you can see which programmes are coming up
next, or which were just on.

Trick Play

When using the pause/play button or using the fast forward/rewind and skip
buttons, you’ll see an overlay which displays the programme name, where
you are within the programme, and programmes both before and after the
one you are watching.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

20 21

Using your ShowDrive Digital TV Recorder Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

List View – Now and Next

One nice way to browse through programmes that are on now, or coming
up next, while you are watching live TV is to use the “List” mode. This mode
will display programmes that are currently airing, as well as upcoming
programs. Click “OK” on the remote during live TV viewing to bring this up.

Press down on the D-Pad to see what shows are coming up Next:

Main Menu

The main menu for your PVR pops out from the left side of your screen.
It’s where you’ll find the main sections of the system: Guide, Library, Apps,
Search, and Settings (gear icon).

When watching a program, hitting the “Left” button on the D-Pad will
bring up the Menu. Use the up and down arrows to select a section, then
click “OK”.

Clicking the right button, exit button, or back button will dismiss the
menu.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

22

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

23

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

Guide

The Guide is the place to go to see all of the live and upcoming programs
on your ShowDrive Digital TV Recorder. The left side of the menu displays
the channels you receive while the grid displays programmes and their start
and end times. Use the D-pad to navigate around the grid.

• To jump to a programme that is on now, highlight the program in the
Guide and click “OK” on the remote.

• To be reminded about an upcoming programme, navigate to the
programme and click “OK” on the remote.

• To record a programme, or schedule a series recording, select the
programme to record and press the Record button on your remote.

• To exit to Guide, click on the “Exit” button or the “Back” button on the
remote.

Library (ShowDrive)

The Library is where all of your recorded programmes are displayed.
Programmes are organized by series, and then episodes within a series.

You can browse the list using the Up/Down buttons on the D-pad. If there
is more than one episode of a particular series, highlighting the series name
and clicking OK will take you to a page which displays all of the episodes.
If there is only one episode of a given series, clicking OK will play the
programme.

Icons:

Segmented Recording (multiple parts)

Partially viewed programme Watched programme

You can change the sorting order of the display (Title, Date recorded, or
Watched/Un-watched) by using the Left/Right D-Pad buttons.

Unwatched programme

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

24

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

25

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

Record Schedule

Once you’ve set up several recordings, you might want to manage them. To
do so, enter the “Recording Schedule” screen. Do this by pressing the Red
colour button on the remote.

From this screen, you can cancel recordings or change your recording
preferences.

The DTC8021 has two tuners, so you can record two programmes at the
same time. You can also watch a programme you are recording, or one
from your Library (ShowDrive activated) while two other programmes are
recorded.

Apps

The Apps menu allows you to choose from a range of online video services.
When you launch an app from the Apps menu, you’ll be taken to a new
screen which is optimized for that particular online video service.

Note that some online video Apps will require that you register for the
service using your computer.

Search

The easiest way to find a specific TV program that you’d like to record is to
use the Search menu. Access the Search menu from the Main menu and use
the on-screen keyboard display to type in the the name of the programme
you’d like to find.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

26

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

Once you’ve found the programme you’re looking for, you can schedule a
reminder or a recording.

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

27

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

Settings

You can access the Settings of your box via the icon on the main
menu. Settings are divided into eight sections. Use your D-pad Left/Right to
move between sections and D-pad Up/Down to select an item from the list
within a section. Once you’ve selected a list item, use Left/Right or the OK
button to change the setting.

The available sections in the Settings screen are outlined below:

Section

General

Vision

Sound

Setting

Subtitles
Subtitle language

Subtitle Type
Auto Standby

Eco Mode

Display Mode

HDMI Output

Audio Language

Audio Description

Audio Description
Volume

HDMI Audio

Options

On/O
English, Welsh, Gaelic, Irish

Hard of Hearing, Normal
O, 1 hour, 2 hours, 4 hours,

8 hours.
On/O

Full Frame, Pillar Box We recommend Full Frame.

1080p, 1080i, 720p

English, Welsh, Gaelic, Irish

On/O

0-100

PCM, Bitstream

Why this matters:

If you have a TV that supports
it, we recommend leaving
this set to 1080p, the highest
quality output.

Select PCM (default) to send
a PCM processed video signal
to your TV. If your TV supports
unprocessed Bitstream audio
(for example, surround sound
formats), you can select
Bitstream.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

28

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

29

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

Section

Parental

Recording

Network

Setting

Parental Guidance

Hide Adult Channels
Change PIN

Show Drive

Default Record Mode

Skip Forward Time

Skip Forward Time

Setup Menu

IP Address

Subnet Mask

DNS Address

MAC Address

Options

On/ O

On/O

Details

High Definition, Standard
Definition, Always Ask

10 seconds, 20 seconds,
30 seconds, 60 seconds

10 seconds, 20 seconds,
30 seconds, 60 seconds

Why this matters:

Parental Guidance "On" will
prompt for a pin on any live or
recorded TV content showing
Adult rated material.

Accesses the ShowDrive
menu – see below.

This information may be
helpful in troubleshooting
your system.

This information may be
helpful in troubleshooting
your system.

This information may be
helpful in troubleshooting
your system.

This information may be
helpful in troubleshooting
your system.

This information may be
helpful in troubleshooting
your system.

Section

System

Information

Setting

Check for Updates
Region Select

Manual Scan

Full Scan
Reset to Factory

Version Details

Signal

Options

Select to display information
about the software,
hardware, and model

Select to display detailed
information about the
incoming TV signal on
the tuner that is in use.
It is OK if Tuner 2 isn’t
locked when viewing
Tuner 1 and vice versa.

Why this matters:

We only recommend doing
this when directed to by a
technical support
representative.

This information may be
helpful in troubleshooting
your system.

This information may be
helpful in troubleshooting
your system.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

30 31

Using your ShowDrive Digital TV Recorder Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

ShowDrive

ShowDrive is an internet storage service that enables you to store your
TV recordings in your own private digital locker. With an active ShowDrive
account, you can store hundreds of hours of your favourite programmes

To find out more about ShowDrive, visit www.showdrive.co.uk

Activating ShowDrive

During the standard set-up process, you’ll be given the opportunity to set up
a ShowDrive account and then pair your PVR with your ShowDrive account.

If you choose to skip ShowDrive activation during the setup process, you
can always do it later by going to the ShowDrive details menu in the Settings
area of your box.

Main Menu -> Settings Icon -> Recording -> ShowDrive

ShowDrive Settings

If you haven’t activated ShowDrive, select “Link” in the ShowDrive details
menu in Settings. You will be instructed how to setup a ShowDrive account
and pair it with your PVR.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

32

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

33

Using your ShowDrive Digital TV Recorder

Let’s get started

Using your ShowDrive Digital TV Recorder

Let’s get started

With an active ShowDrive account, the ShowDrive Details menu displays the
following:

• Storage: how many hours of storage you have and how many have
been used

• Name: [the name you have associated with your ShowDrive account]

• Email: [the email address you have associated with your ShowDrive
account]

• Upload Rate Limit: Auto, 10 Kbps, 50 Kbps, 100 Kbps, 500 Kbps, 1 Mbps

• Use Upload Limit to reduce the possible impact on other real-time
services on your home network

• Streaming Rate Limit

• Use this setting to reduce bandwidth usage when lower quality is
acceptable.

• Account: Un-link

A Note About Recording Behavior

When you record, programmes are temporarily stored in local memory
and then they are uploaded to the cloud to become playable back to your
box and other devices. If you record more programmes than your box is
able to upload (due to internet problems or bandwidth constrains) you will
eventually run out of local storage space. When this happens, scheduled
recordings and oldest complete (but not uploaded) recordings will be
removed. They should be visible in the “Library - Scheduled recordings”

view with a

icon. This is correct behavior.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

34

Using your ShowDrive Digital TV Recorder

often be found in the Troubleshooting section of these instructions,

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Using your ShowDrive Digital TV Recorder

35

Product support

4

Product support

Help is always at hand

Product support

Help is always at hand

Troubleshooting

Q: I’m not seeing any video.

A: Firstly, check all of your cable connections to ensure a good fit. Next,
double check that your PVR is connected to an HDMI input on your TV and
that your TV is set to that input. Finally, double check to see that you are
getting power to the PVR. You should see a green light on the front.

Q: I’m not hearing any sound.

A: Double check the volume on your TV set or amplifier. Do you get sound
from other devices or other TV inputs?

Q: The remote control doesn’t seem to do anything.

A: Double check the remote to see that it has fresh batteries installed. Next,
make sure you have a clear “line of sight” view to the PVR.

Q: I’m not getting any TV reception.

A: Firstly, check that your antenna has a good signal by connecting it
directly to your TV. If you have a good signal and can see lots of stations,
re-attach your antenna to the INPUT connector on the PVR and perform
a channel scan by going to Settings->System->Channel Scan. Remember,
your PVR will only get channels that you receive on your antenna. For more
information about TV reception, check www.freeview.co.uk

Q: How many programmes can I record at once?

A: The DTC8021 PVR has two tuners, so you can record two programmes at
the same time. You can also watch a show you are recording, or one from
your Library (ShowDrive activated) while two other shows record.

Sometimes, a recording conflict can happen when you try to do something
that requires 3 tuners. This is normally identified when you try and schedule
a recording when both tuners are already booked. In this case you are asked
to resolve the conflict and decide which programme you want to record. A
conflict can also happen at record time because a programme has overrun
its expected time or moved in the broadcast time window. In this case, the
PVR will automatically try to find an alternative viewing to record and if it
can’t find one, it will cancel the recording.

Q: My PVR seems frozen and isn’t responding to any remote control input.

A: First, is the video frozen, or just the navigation? If you have a navigation
problem, double check that your remote control has a fresh battery. If the
battery is fresh and your video is frozen, the best approach is to reboot the
system. Press and hold on the box’s power button for 3 seconds. If this
doesn’t reboot the box, you will need to unplug it and plug it back in.

Q: I can’t seem to get an internet connection. What should I do?

A: There are many reasons for not having a network connection. Contact
our technical support team for assistance.

Q: The picture quality for recorded video looks poor.

A: Check that you have a solid internet connection. You can re-run the
speed test by going to Settings->Recording->ShowDrive. If you are using
Wi-Fi, consider using a fixed line Ethernet connection.

If you require any technical guidance or find that your product is not operating as intended, a simple solution can

38 39

Product Support Product Support

often be found in the Troubleshooting section of these instructions,

Q: Is my internet speed fast enough to record with ShowDrive?

A: During setup, ShowDrive will test your connection speed. Speed test can
also be re-run any time by going to Settings- >Recording->ShowDrive. If
Speed test passes on your computer but fails on the box please contact our
technical support team for assistance.

or online at www.argos-support.co.uk If you still require further assistance, call one of our experts on 0345 604 0105

Product support

Help is always at hand

Help and assistance

If you require any technical guidance or find that your DTC8021 Cloud
PVR is not operating as intended, a simple solution can often be found in
the Troubleshooting section of these instructions or online at www.argos-

support.co.uk

If you still require further assistance, call one of our experts on 0345 604 0105. To help give us give you a fast and
efficient service please have the following information ready:

Model Ref.

Serial number

Date of purchase

Local call rates applies*

Lines open 8am-7pm Monday to Saturday and 10am-4pm Sunday.

*Calls to Argos enquiry lines may attract a charge and set up fee from residential lines depending on your call plan/
tariff. Mobile and other providers costs may vary, see www.bt.com/pricing for details.

For Security and training purposes, telephone calls to and from customer service centres maybe recorded and
monitored. Calls from Republic of Ireland will attract international call charges.

Disposal

Your DTC8021 and remote control are classed as electrical or electronic equipment, so please DO NOT put them in your
normal rubbish bin. Instead, it should be handed over to the applicable collection point for the recycling of electrical and
electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences
for the environment and human health, which could otherwise be caused by inappropriate waste handing of this product. For
more detailed information about recycling this product, please contact your local council office, your household waste disposal
service or the shop where the product was purchased..

Correct disposal of batteries in this product

This marking indicates that the batteries in this product should not be disposed of with other household waste
at the end of their working life. If batteries are not properly disposed of, they can cause harm to human health
or the environment.

This product is intended for use within the UK. This equipment complies with the essential requirements for the Radio
Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance
Hereby, Argos Ltd, declares that this Band II LPD device is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. The complete declaration of conformity can be obtained by contacting
http://www.argos-support.co.uk/.

40

Call us now and activate your 12 month guarantee

Thank you for choosing Bush. Your new product is guaranteed against faults and
breakdowns for 12 months. Don’t forget to register it with us today so we can provide you
with our best possible after-sales service and useful updates.

www.bushregistration.co.uk

FREEPHONE*

0800 597 8548

Lines are open 8am - 8pm, 365 days a year. *Calls may be recorded and monitored.

Your Bush Guarantee

This product is guaranteed for twelve months from the date of original purchase. Any defect that arises due to
faulty materials or workmanship will be repaired free of charge (or if applicable the product will be replaced or the
purchase price refunded) where possible during this period by the dealer from who your purchased the unit.

The guarantee is subject to the following provisions:

• The guarantee does not cover accidental damage,
misuse, cabinet parts, knobs or consumable items.

•

oduct must be correctly installed and

The pr

operated in accordance with the instructions
contained in the manual.

It must be used solel

•
guarantee will be rendered invalid if the product is

y for domestic purposes. The

Important Data Protection Information

If you provide us with information about another
person, you confirm that they have appointed you
to act for them, to consent to the processing of their
personal data including sensitive personal data and
that you have informed them of our identity and the
purposes (as set out in the Important Data Privacy
notice displayed overleaf) for which their personal data
will be processed.

You are entitled to ask for a copy of the information
we hold about you (for which we may charge a small
fee) and to have any inaccuracies in your information
corrected.

Produced by Eagle Kingdom Technologies Ltd. Room 4304 43/F China Resources Building, 26 Harbour Road, Wan Chai, Hong Kong

Guarantor: Argos Limited - 489 - 499 Avebury Blvd. - Milton Keynes - MK9 2NW

Imported by Argos, 489-499 Avebury Boulevard, Central Milton Keynes, MK9 2NW

re-sold or has been damaged by inexpert repair.

Specifica

•

•

•

For quality control and training purposes, we may
monitor or record your communications with us.

If your personal details change, if you change your
mind about any of your marketing preferences or if you
have any queries about how we use your information,
please let us know by contacting our Data Protection
Officer, Domestic & General, Leicester House
17 Leicester Street, Bedworth, Warwickshire
CV12 8JP.

tions are subject to change without notice.

Bush disclaim any liability f

from the breakdown of the product.

antee is in addition to and does not

This guar

diminish your statutory or legal rights.

or loss or damage arising

41

Contact:

www.argos-support.co.uk
Helpline: 0345 604 0105