Buick 2010 Enclave Warranty And Owner Assistance Information
IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains
owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
2157496
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage limitations.
Remember, if the service contract you are considering for purchase does
not have the GM Protection Plan emblem shown above on it, then it is not
the Genuine GM Protection Plan from GM.
©2009 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK,
and the BUICK emblem are registered trademarks of General Motors.
Part No. 25851663 B Second Printing
Important Message
to Owners...
........................1
GM’s Commitment
....................1
Owner Assistance
....................1
GM Participation in an
Alternative Dispute
Resolution Program
................1
Warranty Service – United
States and Canada
.................1
Warranty Coverage
at a Glance
........................2
New Vehicle Limited
Warranty
...............................2
Emission Control System
Warranty
...............................2
New Vehicle
Limited Warranty
...............4
What Is Covered
......................4
What Is Not Covered
................7
Things to Know About
the New Vehicle
Limited Warranty
..............11
Warranty Repairs –
Component Exchanges
..........11
Warranty Repairs –
Recycled Materials
................11
Tire Service
...........................11
After-Manufacture
“Rustproofing”
......................11
Paint, Trim, and
Appearance Items
.................12
Vehicle Operation and Care
.....12
Maintenance and Warranty
Service Records
...................12
Chemical Paint Spotting
..........12
Warranty Coverage –
Extensions
...........................12
Touring Owner Service –
Foreign Countries
.................13
Warranty Service – Foreign
Countries
.............................13
Original Equipment
Alterations
...........................14
Recreation Vehicle and
Special Body or
Equipment Alterations
............14
Pre-Delivery Service
...............14
Production Changes
...............15
Noise Emissions Warranty
for Light Duty Trucks
Over 10,000 LBS Gross
Vehicle Weight
Rating (GVWR) Only
..............15
Emission Control
Systems Warranty
............16
What Is Covered
....................16
How to Determine the
Applicable Emissions
Control System Warranty
.......16
Federal Emission Control
System Warranty
..................16
California Emission Control
System Warranty
..................18
2010 Buick Limited Warranty
and Owner Assistance Information
Emission Warranty
Parts List
..........................21
Emission Warranty Parts List
...21
Replacement Parts
.................25
Maintenance and Repairs
........25
Claims Procedure
...................26
Customer Satisfaction
Procedure
.........................28
State Warranty
Enforcement Laws
...........30
Warranty Information for
California Only
.................31
Special Coverage
Adjustment Programs
Beyond the Warranty
Period
...............................32
Customer Assistance
Offices
..............................33
Customer Assistance for
Text Telephone (TTY)
Users
................................34
Online Owner Center
...........35
Online Owner
Center (U.S.) —
www.gmownercenter.com/
buick
..................................35
My GM Canada (Canada) —
www.gm.ca
..........................35
Roadside Assistance
Program
............................36
Courtesy Transportation
Program
............................37
2010 Buick Limited Warranty
and Owner Assistance Information
GM’s Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to
be completely satisfied and invites
you to return for all your service
needs, both during and after
the warranty period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle’s service
needs. Should you ever encounter a
problem that is not resolved
during or after the limited warranty
period, talk to a member of
dealer management. Under certain
circumstances, GM and/or GM
dealers may provide assistance after
the limited warranty period has
expired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the Customer Satisfaction
Procedure on page 28.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 28 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which
GM participates.
Warranty Service – United
States and Canada
The selling dealer has invested in
the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your vehicle. GM
requests that the vehicle be returned
to the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized
GM dealer can make the warranty
repairs. However, in the event
the dealer is not able to perform the
repair due to the special tool and
training requirement, contact
the Customer Assistance Offices on
page 33. If you are unable to
return to the selling dealer, contact
a GM dealer in the United States
or Canada for warranty service.
Important Message to Owners... 1
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper
(Includes Tires)
• Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
• Coverage is for the first 5 years
or 100,000 miles, whichever
comes first.
Sheet Metal
• Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
• Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty truks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
on page 16 for more information.
Federal
• Gasoline Engines
− Defects and performance
for cars and light duty
truck emission control
systems are covered for the
first 2 years or 24,000 miles,
whichever comes first.
From the first 2 years or
24,000 miles to 4 years or
50,000 miles defects in
material or workmanship
continue to be covered
under the New Vehicle
Limited Warranty
Bumper-to-Bumper coverage
explained previously.
Specified major components
are covered for the first
8 years or 80,000 miles,
whichever comes first.
− Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
• 6.6L DURAMAX
®
Diesel
Engines are covered for the
first 5 years or 50,000 miles,
whichever comes first.
2 Warranty Coverage at a Glance
California
• Gasoline Engines
− Defects and performance for
cars and trucks with light
duty or medium duty
emission control systems are
covered for the first 3 years
or 50,000 miles, whichever
comes first.
− Specified components for
cars or light duty trucks
equipped with light duty or
medium duty truck emission
control systems are
covered for the first 7 years
or 70,000 miles, whichever
comes first.
• 6.6L DURAMAX
®
Diesel
Engines
− Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
− Specified components for the
emission control system are
covered for the first
7 years or 70,000 miles,
whichever comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
on page 16.
Noise Emissions
• Coverage is for applicable
vehicles weighing over
10,000 lbs based on the
Gross Vehicle Weight
Rating (GVWR) only, for
the entire life of the vehicle.
Warranty Coverage at a Glance 3
GM will provide for repairs to the
vehicle during the warranty period
in accordance with the following
terms, conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period.
Needed repairs will be performed
using new or remanufactured parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at
no charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Buick dealer facility
within the warranty period and
request the needed repairs. A
reasonable time must be allowed for
the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in use
and ends at the expiration of the
coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under “What
Is Covered” and those items
listed under “What Is Not Covered”
later in this section.
Powertrain Coverage
The powertrain is covered for
5 years or 100,000 miles,
whichever comes first, except
for other coverages listed here
under “What is Covered” and those
items listed under “What is Not
Covered” later in this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators
and electrical components internal
to the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, starter motor,
turbocharger and supercharger.
Timing belts are covered until the
first scheduled maintenance interval.
4 New Vehicle Limited Warranty
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant and
heater core. Coverage on the
engine cooling system begins at the
inlet to the water pump and ends
with the thermostat housing
and/or outlet that attaches to the
return hose. Also excluded is
the entire pressurized fuel system
(in-tank fuel pump, pressure
lines, fuel rail(s), regulator, injectors
and return line) as well as the
Engine/Powertrain Control Module
and/or module programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals and gaskets as well as
any electrical components internal to
the transmission/transaxle. Also
covered are any actuators directly
connected to the transmission
(slave cylinder, etc.).
Exclusions: Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate
as well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts,
case, mounts, seals and gaskets as
well as any electrical components
internal to the transfer case.
Also covered are any actuators
directly connected to the transfer
case as well as encoder motor.
Exclusions: Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered
are any actuators directly connected
to the drive axle (i.e.: front
differential actuator, etc.).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring and
electrical connectors related to
drive systems as well as any drive
system control module and/or
module programming.
Tire Coverage
The tires supplied with your vehicle
are covered against defects in
material or workmanship under the
Bumper-to-Bumper coverage.
New Vehicle Limited Warranty 5
Any tire replaced will continue
to be warranted for the remaining
portion of the Bumper-to-Bumper
coverage period.
After your New Vehicle Limited
Warranty expires, you may still have
pro-rated warranty coverage on
your original equipment tires by the
tire manufacturer. Contact the
tire manufacturer of the brand of
tires on your vehicle. If necessary,
your GM dealer or GM Customer
Assistance Center can provide you
with the tire manfacturer’s contact
information.
Accessory Coverages
All GM parts and accessories sold
and permanently installed on a
GM vehicle by a GM Dealer or
GM approved Accessory
Distributer/Installer (ADI) prior
to delivery will be covered
under the applicable portion
(Bumper-to-Bumper, Powertrain,
etc.) of the New Vehicle Limited
Warranty. In the event GM
accessories are installed after
vehicle delivery, or are replaced
under the New Vehicle Limited
Warranty, they will be covered,
parts and labor, for the balance
of the applicable portion of the
New Vehicle Limited Warranty,
but in no event less than
12 months/12,000 miles.
GM accessories sold
over-the-counter, or those not
requiring installation, will continue to
receive the standard GM Dealer
Parts Warranty of 12 months
from the date of purchase,
parts only.
GM Licensed Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted
by GM or its dealers.
Notice: This warranty excludes:
Any communications device
that becomes unusable or unable
to function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal
panels are covered against rust for
4 years or 50,000 miles, whichever
comes first.
Rust-Through: Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal,
is covered for up to 6 years,
unlimited mileage.
Important: Cosmetic or surface
corrosion, resulting from stone chips
or scratches in the paint, for
example, is not included in sheet
metal coverage.
Towing
Towing is covered to the nearest
Buick dealer if your vehicle cannot
be driven because of a warranted
defect.
6 New Vehicle Limited Warranty
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole impact,
curb impact, or from other objects
and tire wear due to misalignment
beyond the maintenance period is
not covered. Also, damage from
improper inflation, spinning, as when
stuck in mud or snow, tire chains,
racing, improper mounting or
dismounting, misuse, negligence,
alteration, vandalism, or
misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is
not covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused
as the result of any of the following:
• Collision, fire, theft, freezing,
vandalism, riot, explosion, or
objects striking the vehicle
• Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
• Alteration, modification, or
tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, or other components
after final assembly by GM.
• Coverages do not apply if
the odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
• Installation of non-GM (General
Motors) parts
• Water or fluid contamination
• Damage resulting from hail,
floods, windstorms, lightning
and other environmental
conditions
• Alteration of glass parts by
application of tinting films
Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked, or
otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc.,
is not covered. See “Chemical Paint
Spotting” under Things to Know
About the New Vehicle Limited
Warranty on page 11.
New Vehicle Limited Warranty 7
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, or
maintain fluids between
recommended maintenance
intervals, fuel, lubricants, or
refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stall, or no start. It may also render
gauges inoperable or degrade
functionality for components such as
spark plugs, oxygen sensors, and
the catalytic converter.
Damage from poor fuel quality, water
contamination, incorrect diesel fuel
or gasoline may not be covered.
It is recommended that gasoline
meet specifications which
were developed by automobile
manufacturers around the
world and contained in the
World-Wide Fuel Charter which
is available from the Alliance
of Automobile Manufacturers
at www.autoalliance.org/
fuel_charter.htm. Gasoline meeting
these specifications could provide
improved driveability and emission
control system performance
compared to other gasoline.
Please refer to your Owner Manual
under “Fuel”, for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also
be found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use, or
the Environment
Windshield or glass cracks, chips or
scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lens, mirrors, paint, grill,
moldings and trim are not covered
for cracks, chips, scratches,
dents, dings and punctures or tears
as a result of impact with other
objects or road hazards. In addition,
cracks, chips, scratches or other
damage to the face of a radio
or instrument cluster from impact or
foreign objects is not covered.
8 New Vehicle Limited Warranty
Maintenance
All vehicles require periodic
maintenance. Maintenance services,
such as those detailed in the
owner manual are the owner’s
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use,
wear, exposure, or lack of
maintenance is not covered.
Items such as:
• Audio System Cleaning
• Brake Pads/Linings
• Clutch Linings
• Coolants and Fluids
• Filters
• Keyless Entry (or other remote
transmitter/receiver batteries) *
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
• Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the Owner Manual.
Any replacement at the time of, or
beyond the maintenance inspection
period is considered maintenance,
and is not covered as part of
the New Vehicle Limited Warranty.
The New Vehicle Limited Warranty
only covers components when
replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up
to 12 months only.
** Maintenance items after
7,500 miles.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
• Inconvenience
• Lodging, meals, or other
travel costs
• Loss of vehicle use
• Payment for loss of time or pay
• State or local taxes required
on warranty repairs
• Storage
New Vehicle Limited Warranty 9
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