BT Freelance XA 2000 UG ~ 2nd Edition ~ 8th October ’04 ~ 6393
37
General information
Your BT Fr eelance XA 2000 is 
guaranteed for a period of 12 months 
from the date of purchase.
Subject to the terms listed below the 
guarantee will provide for the repair 
of, or at BT’s or its agent’s discretion, 
the option to replace the BT Freelance 
XA 2000, or any component thereof, 
(other than the batteries), which is 
identified as faulty or below standard, 
or as a result of inferior workmanship 
or materials. Products over 28 days 
old from the date of purchase may be 
replaced with a refurbished or 
repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to 
defects that occur within the 12 
month guarantee period.
•Proof of purchase is provided.
•The equipment is retur ned to BT or 
its agent as instructed.
•This guarantee does not cover the 
battery pack and any faults or defects 
caused by accidents, misuse, fair 
wear and tear, neglect, storm damage, 
tampering with the equipment, or 
any attempt at adjustment or repair 
other than through approved agents.
•This guarantee does not af fect your 
statutor y rights.
Within the 12 month guarantee 
period:
If you experience dif ficulty using the 
product, prior to retur ning your 
product, please read the Help section 
beginning on page 35, or contact the 
BT Freelance XA 2000 Helpline for 
assistance:
Helpline 0870 605 8047, 9am to
5.30pm Monday to Friday. 
In the unlikely event of a defect
occurring, please follow the Helpline’s 
instructions for r eplacement or repair.
Outside of the 12 month guarantee 
period:
If your product needs repair after the 
guarantee period has ended, the 
repair must meet the approval 
requirements for connection to the 
telephone network. We recommend 
that you contact BT’s approved repair 
agent, TecLogic on 08702 405029 or a 
local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy 
your problem they will ask you to 
return the pr oduct. Where possible, 
pack the product in its original 
packaging. Please remember to 
include all par ts, including line cords, 
power supply units, and the original 
Guarantee
GENERAL INFORMATION