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Broadband Extender Flex
Data
Ethernet
Power
Wi-Fi Home Hotspot
Wireless
Data
1
2
Power
WPS
Reset
Link
Wi-Fi Home
Hotspot 500
Ethernet cable
Find out more
• If you need more detailed instructions, Frequently Asked Questions are
available at bt.com/producthelp
• If you cannot find the answer to your problem in the Frequently Asked Questions,
then please call our free Helpline on 0808 100 6116*. Our dedicated advisors
are more likely to be able to help you than the retailer where you made
your purchase.
Broadband Extender
Flex 500
User Guide
Wi-Fi Home Hotspot 500 Kit
Follow the steps in this guide to set up your kit.
If you need some help, see the Frequently Asked Questions at bt.com/producthelp or call 0808 100 6116*.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
1 Plug in extender near your router
2 Plug in your home hotspot
3 Connect your devices
1 Plug in extender near
your router
1 Plug one end of the ethernet cable into a spare ethernet socket on your router/hub.
2 Plug the other end into the extender.
IMPORTANT: to work properly, extender and hotspot must be plugged directly into
the wall socket and not into extension leads.
3 Plug the extender directly into a wall power socket. Make sure the socket’s switched on.
2
1
3
2 Plug in your home hotspot
1 Plug the hotspot directly into a wall power socket near the device you want
to connect. Make sure the socket’s switched on.
2 Check the On/Off button on the top of the hotspot is on.
3 Wait for connection to complete. Give it a couple of minutes. If everything’s okay,
the Power and Data indicators on both adaptors will light up.
See Connection help overleaf if the Data indicator doesn’t light up on the extender
or the hotspot.
1 2
3
On Off
3 Connect your devices
Connect your devices using wi-fi or the ethernet cable.
You can connect separate devices to the ethernet ports and wi-fi at the same time.
To connect using wi-fi
The hotspot name (SSID) and security key can be found on the
pull-out card at the back of the hotspot.
The hotspot supports easy wi-fi connection with its WPS button.
If your device also supports WPS, you can use it instead of the
steps below so you don’t have to enter the security key manually.
Just follow the instructions on the device you’re trying to
connect to the hotspot.
1 Use the wireless connection software or settings on your device to display the list of
available wireless networks in your area.
2 Find your hotspot in the list and select it; it’s called BTHomeSpot-XXX.
3 Enter your hotspot’s wireless key printed on the pull-out card.
4 Complete the connection on your device.
Your new Wi-Fi Home Hotspot and your existing wireless broadband router will
show up as two separate networks. If your device shows both networks, it’s worth
giving both of them a go as one might be faster and more reliable than the other.
To connect using the ethernet cable
1 Connect your device to one of the ethernet ports on the hotspot.
You’ll need an ethernet cable for each device you want to connect to the hotspot.
Link & Reset Buttons
What do you want to do? Press and hold
Prepare to join a new network Link button for 5 to 8 seconds
Join a new network Link button for 1 second
Reset to factory settings Reset button for 1 second
TIP: you may find it helpful to use a watch or a clock when using the Link button.
How to add more Powerline extenders to your
existing network
You can expand your home network by adding more extenders to your existing kit.
1 Plug your additional broadband extender directly into a wall power socket.
Make sure the socket’s switched on.
2 Press the Link button on that extender for 5 to 8 seconds. Wait for the Power light to
go back to steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link button on one of the broadband extenders already
in your home for 1 second to complete the connection to the network.
5 Wait for connection to complete. If everything’s okay, the Power and Data indicators
on the new extender will light up.
TIP: you might find it easier to plug your new broadband extender in the same
double power socket or near one of your existing ones whilst you set things up.
Light status
Broadband Extender Flex 500
Light Status What’s happening
Power On Extender running normally
Flashing Extender resetting, synchronising or power save mode
Off Extender turned off
Ethernet On Device connected to extender
Flashing Data being sent or received
Off No device connected to extender or device switched off
Data On Extender connected to network
Green: High transfer speed
Orange: Medium transfer speed
Red: Low transfer speed
Off No connection to network
Wi-Fi Home Hotspot
Light Colour Status What’s happening
Power Green On Hotspot running normally
Flashing Hotspot resetting or synchronising
- Off Hotspot turned off
Port 1 & 2 Green On Device connected to hotspot
Green Flashing Data being sent or received
- Off No device connected to hotspot or device switched off
Data Green/
Orange/
Red
On Hotspot connected to network
Green: High transfer speed
Orange: Medium transfer speed
Red: Low transfer speed
- Off Hotspot not connected to network
Wireless Green On Wireless enabled, data is being transmitted/received
- Off Wireless disabled
Red/
Green
Flashing WPS setup in progress (quicker flashing indicates
WPS connection error)
Red On Red for 30 seconds: WPS connection successful.
Permanent red: wireless security turned off.
Reset to factory settings
If your extender or hotspot stops working or becomes unpaired, you can reset both to
their factory settings:
1 Make sure the extender or the hotspot is plugged in and the power socket’s
switched on.
2 Press the Link button on the extender for more than 15 seconds or the Reset button
on the hotspot for 1 second to restore factory default settings. Give it a couple
of minutes. If everything’s okay, the Power indicator on both will light up.
Connection help
IMPORTANT: to work properly, extender and hotspot must be plugged directly into
the wall socket and not into extension leads.
Wi-Fi Home Hotspot
Wireless
Data
1
2
Power
WPS
Reset
Link
Wi-Fi Home Hotspot
Wireless
Data
1
2
Power
WPS
Reset
Link
For advanced settings e.g. to change the name (SSID) of your hotspot check the
Frequently Asked Questions at bt.com/producthelp.
Can’t connect to hotspot using wi-fi
• Make sure you’ve used the correct wireless network and key details printed on the
settings card.
• If you don’t know how to view the list of wireless devices in your area to connect
to the hotspot, see help provided with your device. Or check the Frequently Asked
Questions on bt.com/producthelp.
Poor wi-fi performance
• The new Wi-Fi Home Hotspot and your existing wireless broadband router will show
up as two separate networks. You may want to try both wi-fi networks as one might
be faster and more reliable than the other.
• Do not use the hotspot in an area where microwave and electric equipment may
interfere with the wireless signal.
• Try to move the device nearer to your hotspot, which can improve the wireless
signal quality.
• Thick/concrete walls and ceilings may affect wi-fi.
Data light is off or is red
• Swap devices to help check and isolate a problem with a particular broadband
extender unit.
• To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging units in the same room. Some old wiring or fuse boxes might affect
your network performance.
• House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with
your network.
• For best network performance, use broadband extenders from BT.
• If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
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General information
For information on safety instructions,
technical information or setting up the
extender, please see the Frequently Asked
Questions at bt.com/producthelp
Guarantee
Your Wi-Fi Home Hotspot 500 Kit is guaranteed for a
period of 3 years from the date of purchase. Subject
to the terms listed below, the guarantee will provide
for the repair of, or at BT’s or its agent’s discretion, the
option to replace the Wi-Fi Home Hotspot 500 Kit or
any component thereof which is identified as faulty or
below standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that occur
within the 3 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your kit is in or outside of the
3 year guarantee, please see the Frequently Asked
Questions at bt.com/producthelp
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for
advice on how to dispose of this product in an
environmentally friendly way.
R&TTE Directive & Declaration of Conformity
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC).
For a copy of the Declaration of Conformity
please refer to bt.com/producthelp
This product uses open source codes available from
bt.com/help/gplcode
Offices worldwide
The services described in this publication are subject to availability and may be
modified from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2013.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 3 / ADP09-13
For a Better Future
We’re always looking to make our products last longer
and use less power, so we don’t have such a big impact
on the environment.
To find out about what we are doing, visit
bt.com/betterfuture
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