BT W52P IP DECT PHONE.
USER GUIDE.
WHAT’S IN THIS GUIDE.
999 or 112 emergency calls.
Your BT Cloud Voice phone number is
registered to a specific address, so when
you make a 999 or 112 call from your
phone number, that’s the address the
emergency services will see. If you use
your BT Cloud Voice service at a different
address, the registered address does not
automatically change. So if your work
location changes let your BT Cloud Voice
service administrator know as they might
also need to change your registered
address.
You might not be able to make 999 or
112 calls when there’s a power or
network failure or if using the service
through an app on a mobile device.
NEED
HELP?
EMERGENCY
CALLS.
If you have any problems setting
up or using your BT IP Phone,
contact the IP Comms Service
Hub on 0800 389 0537.
Set up
Got everything? 3
Phone Installation
Connecting the base station 4
Connecting the charger cradle 5
Putting batteries into the handset 5
Charging the handset 5
Checking the battery charge 6
Provisioning your BT Cloud Voice service 6
Getting to know your phone
The base station 7
The handset 8
The LCD screen 9
Icon instructions 10
Shortcuts 10
Basic operations
Checking the system status 11
Registering your handset 12
Turning the handset on/off 12
Locking/unlocking the keypad 12
Switching silent mode on/off 12
Basic call features
Making calls 13
Answering calls 13
Call transfer 14
Configuring handsets and lines 15
General information 16
3
This guide will tell you everything you need to know about your phone. To get started
follow the simple instructions in this user guide or use the quick start guide that came
with your phone. It’s quick and simple.
SET UP.
The following items are included in your W52P package
• Base Station
• Handset
• Charge Cradle
• 2 Power Adapters
• 2 Rechargeable Batteries
• Ethernet Cable
• 1 Belt Clip
• Quick Start Guide
Got everything?
4
Connecting the base station.
PHONE INSTALLATION.
There are two options for power and network connection of the base station. Your
system administrator will let you know which one to use.
AC power
To connect the AC power you need to:
1. Connect the DC plug on the power adapter to the DC5V port on the base station
then connect the other end of the power adapter into an electrical power outlet.
2. Connect the Ethernet cable (included) between the Internet port on the base
station and the one in your network or the switch/hub device port.
Power over Ethernet (PoE)
Using the Ethernet cable (included), you can power your base station from a PoEcompliant (IEEE 802.3af) switch or hub.
Simply connect the Ethernet cable between the Internet port on the base station and
an available port on the in-line power switch/hub.
Note:
If in-line power is provided, you
don’t need to connect the AC
adapter. Make sure the switch/hub
is PoE compliant.
Important! Don’t remove the
power and network supplying the
base station while it is updating
firmware and configurations.
5
PHONE INSTALLATION.
Connecting the charger cradle.
• Connect the DC plug on the power adapter to the DC5V port on the charger cradle.
• Then connect the other end of the power adapter into an electrical power outlet.
Putting batteries into the
handset.
• Open the battery cover.
• Then insert the batteries in the correct polarity.
• Now close the battery cover.
Charging the handset.
Once you’ve set up the handset and charger cradle, put the handset in the
charger cradle.
The original handset included in the W52P package is pre-registered to the base
station. As soon as it’s charged, it’s ready for use.
6
PHONE INSTALLATION.
Checking the battery charge.
The handset batteries take 6 hours to fully charge. To check the battery charge, see
the top right-hand corner of the LCD screen:
Charging Status Icon
Fully Charged
75% Charged
50% Charged
25% Charged
10% Charged
Almost Flat
Provisioning your BT Cloud Voice
service.
When all connections are made, your BT W52P DECT Phone is pre-loaded with
everything it needs to automatically provision the BT Cloud Voice service
automatically.
1. When the phone is connected to the network port giving it network access,
it’ll carry out a series of firmware updates (you’ll need to allow it time to do this).
2. Once complete, the phone will now show the line number against a line key.
Note:
If the handset doesn’t provision
contact the IP Comms Service Hub
on 0800 389 0537 for help.
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