BT VP1000 User Manual

BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725

User Guide

BT HOME MONITOR VP1000

The 24-Hour Security and Reporting System for your Home

CONTENTS

Contents

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Section 1 – Getting Started

Introduction 2 Key Features 2 Overview 3

Section 2 – Installing Your BT Home Monitor VP1000

System Requirements 4 Step 1 – Inside the Box 4 Step 2 – Activating the Control Panel 5 Step 3 – Installing the Wireless Sensors 6 Step 4 – Registering For Your BT Home

Monitoring Online Account 11 Step 5 – Setting Up Your Account 12 Step 6 – Completing Installation 13 Step 7 – Testing Your System 14

Section 3 – Using Your BT Home Monitor VP1000

The Control Panel 16 The Keyfob 17 Master Code 17 User Codes 18 Switching On and Off 18 Sensor Response Types 20 Help, Fire and Emergency Alerts 21 Sensor Alerts 22 Alert Messages 23 Alarm On and Off Status 24 Remote Access 25 Hear a Status Report 26

Section 4 – Panel Functions

User Settings Menu 27 System Profile Menu 28 Change User Code 28 Add / Delete / Change Sensor 29 Add / Delete Keyfob 31 Add / Delete Keypad 33 Add / Delete Siren 33 Test Sensors 34

Test External Siren 34 System Settings 34 Communications Settings 35 Record Speech 36 BT Serial Number 36 Factory Reset 36

Section 5 – Accessory Functions

Understanding Accessory Settings 37 Add / Delete / Change Sensor 39 Add / Delete Keyfob 42 Add / Delete Keypad 43 Add / Delete Smoke Detector 44

Section 6 – Using Your Online Account

Logging In 45 Welcome Page and Navigation 45 Account Details 46 Account Users 46 Property Details 46 Monitor My Property 46 Event Details 47 Contacts 47 Locations 48 User Codes 48

Section 7 – Troubleshooting

FAQ 49 Guide to Alerts 56 Troubleshooting 60 Support 63

Section 8 – General Information

Product Information 64 Specifications 64 BT Guarantee 67 Terms and Conditions 68 Declaration of Conformity 74

SECTION 1

Section 1 – Getting Started

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Introduction

Welcome to BT Home Monitoring – the 24 hour security and reporting system for your home.

The BT Home Monitor VP1000 unites a high quality security system with a monitoring service which will keep you in contact with the status of your home.

The system is managed by a Control Panel which collects information from wireless sensors, which are strategically placed inside and at entry points to your home.

Once powered up, the Control Panel provides you with visual and verbal information, and will automatically provide system status reports.

When switched on, the system is ready to protect against intrusion. If any sensor is activated, an audible siren is sounded, and your system will make a call to the BT Home Monitoring service to inform you of a potential problem

The Control Panel is equipped with Fire, Help and Emergency buttons for use by people at home in emergencies. A Smoke Detector can be integrated into the system to monitor for smoke, 24 hours a day.

You will need a four-digit personal identification number to manage the Control Panel. Up to 7 other users can be authorised to use the system, using PIN numbers or a one touch Keyfob.

Please use this guide to install the system, using the six easy to follow steps, and to familiarise yourself with the key functions of the Control Panel and BT Home Monitoring account.

Call charges apply.

You must have an active subscription to the BT Home Monitoring system to receive alerts.

Key Features

The BT Home Monitor VP1000 Control Panel is able to react to a wide range of events – including alarm situations, tamper attempts, and system problems such as low batteries, power or phone line failures.

Each sensor connected to the system can be given a different setting – sensors can operate 24 hours a day or can be instructed to monitor certain areas when you are at home, and all areas when you are away from home.

Your personal account will keep you in contact with the status of your home, at any time. The account is updated with alert and status information from your Control Panel, and can contact your nominated contacts via telephone, text message and email to convey important information

Use this guide to familiarise yourself with the key system features :

• Protect your home from intruders when you are out.

• Increase personal safety by alarming doors and windows when you are inside.

• Use the Control Panel / Keyfob buttons to signal for help in emergencies.

• Add a wireless Smoke Detector to monitor for smoke.

• Activate the “SEND ON/OFF” function so you can see who has switched your alarm on and off, via your online account.

BT Sales

For assistance in purchasing any additional accessories, please contact BT Home Monitoring on 0800 587 8877 or visit http://www.bt.com/homemonitoring

BT Support

For help at any time, please consult the troubleshooting section of this guide, or call the BT Home Monitoring helpdesk on 0870 240 1979 – Open normal office hours. Call charges will apply. Or email:

bthomemonitoring-support@bt.com

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SECTION 1

Magnetic contact

Dummy

External Siren

Show that your

home is protected

using the Adhesive

Stickers or the

optional External

Dummy Siren.

BT Home Monitoring

Reporting Service

Telephone Line

Fixed line telephoneText message Email

Up to 28 Wireless Sensors can be used with

the BT Home

Monitor VP1000

8 Keyfobs can be registered to the Control Panel

Two Keypads can be added to the system

Movement Detector

Smoke Detector

Overview

The BT Home Monitor VP1000 is a high quality security system which can be personalised to the specific needs of your home.

Up to 3 contacts

can be nominated

This property is protected by

BT Home Monitoring

the 24 hour security and

reporting system

Section 2 – Installing Your BT Home Monitor VP1000

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This section will give you all the information you need to install the BT Home Monitor VP1000 – within seven easy to follow steps:

• Step 1 – Inside The Box.

• Step 2 – Activating The Control Panel.

• Step 3 – Installing The Wireless Sensors.

• Step 4 – Registering For Your BT Home Monitoring Account.

• Step 5 – Completing Installation.

• Step 6 – Testing Your System.

If you have purchased additional accessories, please install the main pack first, followed by each additional item. A separate installation guide is enclosed with each accessory.

If at any time you encounter a problem, please refer in the first instance to the Troubleshooting and FAQ sections within this guide, also published online at: www.bt.com/homemonitoring

Alternatively, you can call the BT Home Monitoring Helpdesk on 0870 240 1979.* Our advisors are on hand during normal office hours.

System Requirements

• Active telephone line – BT Home Monitoring is

compatible with most forms of residential telephony connection except ISDN2e.**

• Mains 240V power supply for the Control Panel.

This pack provides you with everything else you need to set up the home monitoring system.

* Call charges will apply.

** Call barring of 0870 numbers will prevent the Control Panel

from dialling the Monitoring Service.

Step 1 – Inside the Box

Here’s what you’ll find inside the BT Home Monitor VP1000 box:

1 Control Panel – The focal point of your system. Collects information from wireless sensors to give status reports on your home.

1 Keyfob – Switches your system on and off at the touch of a button.

2 Movement Detectors – Detects unauthorised movement in rooms.

1 Magnetic Contact – Alerts when a door or window has been opened.

1 Telephone Cable with Socket Doubler – Connects your system to

the phone socket.

1 Power Adapter – Connects your system to the mains power.

Rechargeable Batteries – Allows your system to function for approximately 8 hours in the event of a power failure.

Mounting Equipment – Allows you to attach your Control Panel and sensors to the wall.

Customer Literature

• User Guide

• Quick Start Guide

• Contact Cards

• Adhesive Stickers

• Monitoring Service Information

If you find that any of the contents are missing, please ring the BT Home Monitor helpdesk on 0870 240 1979.

SECTION 2

Step 2 - Activating the Control Panel

The Control Panel comes with its wall mounting bracket already fixed in place. We recommend that you leave this in position to complete installation and registration. Wall mounting is explained at the end of the installation process.

CONNECTING THE POWER

Connect one end of the power adapter to the socket at the back of the Control Panel. Plug the other end of the adapter into a mains power supply. Fig 1.

Fig 1.

ACTIVATING THE BATTERY

• Flip open the cover to the Control Panel

buttons.

• Gently release and remove the battery cover

which is alongside using a screwdriver. Release the screw to the cover where the batteries are kept. Fig 2.

Fig 2.

• Insert the rechargeable battery pack. Fig 3.

Fig 3.

• Plug the battery pack into the socket on the right hand side of the compartment. Fig 4.

Fig 4.

• Replace the battery cover. The backup batteries will need to charge for 24 hours before they are fully functional.

Important: Please ignore any CHECK displays that may appear at this time. This is because the battery will not yet be fully charged and the Control Panel is not yet connected to the telephone line.

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Power socket

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Step 3 – Installing the Wireless Sensors

LOCATING THE WIRELESS SENSORS

Your BT Home Monitor VP1000 is pre-programmed for easy installation in your home. This means the wireless sensors are all pre-registered to your Control Panel, and function according to default settings.

It is advisable to install the main package first, and to personalise later when you may wish to alter the default settings to your requirements.

First, take some time to determine where you want to position the detectors in your home, for maximum effect. Ideally, detectors should be placed in the most vulnerable rooms, or thoroughfares from key entry points.

DEFAULT SETTINGS

Your BT Home Monitor package comes with three pre-programmed sensors. The sensors are numbered, located and given a response type.

The BT Home Monitor VP1000 package is set-up as follows:

Sensor Type of Location Response

Number Sensors Type

1 Magnetic Contact Front Door Entry Delay

2 Movement Detector Living Room

Home &

House

3 Movement Detector Kitchen

Home &

House

A location is allocated so that if an alert occurs, the monitoring service can inform you of the exact nature of the problem and where it occurred.

The response type defines how the sensor will work. For example, a HOME & HOUSE sensor will sound an alarm immediately. An ENTRY DELAY sensor will wait for a pre-determined time allowing the homeowner to switch the system off.

If you want to change the default settings and / or put the sensors in different locations, more information can be found in Section 3 of this main User Guide.

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INSTALLING THE MAGNETIC CONTACT

Within your package, there is one wireless Magnetic Contact. Its purpose is to detect the opening of a door or a window.

The Magnetic Contact has two halves, which are fitted to each side of a door or window. One half is the transmitter and the other is the magnet. Fig 5.

Fig 5.

As soon as the Magnetic Contact is installed, any break in the circuit will trigger an alert message to be sent to the Control Panel. The Magnetic Contact in your package has been pre-programmed as FRONT DOOR. This means the sensor is defined as an ENTRY DELAY, giving you 45 seconds when you enter and leave your home before the siren sounds.

You can change this setting later if you desire. If you wish to use the sensor on a window it is recommended that you later change this to HOME & HOUSE or HOME (see Section 3 for further details).

To install the Magnetic Contact, follow these instructions:

ACTIVATING THE BATTERY

• Remove the transmitter cover by unscrewing the closure screw. Fig 6.

Fig 6.

• Gently pull apart the base from the cover.

• Remove the red tag from the battery and check that the LED flashes.

• Replace the cover and tighten the screw.

LOCATING

• Mount the transmitter on a fixed surface such as a door or window frame.

• Mount the magnet on a movable surface such as a door or window.

• The transmitter side marked with a ^ must face the magnet.

• The transmitter and the magnet must be no more than 6mm (0.25") apart.

• Spacers are provided with your Magnetic Contact mounting kit. If you have an uneven surface which prevents the transmitter and the magnet from aligning correctly, e.g. PVC doors or windows, you may wish to use the spacers. Follow the instructions below for ‘Mounting with Screws’ but use a spacer to lift either the transmitter, magnet or both a short distance away from the surface to which it is to be mounted.

MOUNTING USING ADHESIVE

• Ensure the mounting surface is clean.

• The adhesive is double sided. Peel back one layer of the protective film and attach to the transmitter.

• Peel back the remaining layer of protective film and hold the transmitter firmly in place against the mounting surface until firmly attached.

• Repeat with the magnet.

• After fixing the detector in place with the adhesive the strength of the bond will increase as time passes. 50% of strength will be achieved after leaving for 20 minutes and 100% of strength will be achieved after 72 hours.

Closed Door Opened Door

Transmitter

Magnet

Closure screw

Marking must

face magnet

LED

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MOUNTING USING SCREWS

• Remove the cover by unscrewing the closure screw. Fig 7.

Fig 7.

• Gently pull apart the base from the cover.

• Gently bend back the circuit board retainer and detach the circuit board from the base. Avoid excessive handling.

• Hold the sensor base against the mounting surface and mark the points for drilling. Then drill the holes in the mounting surface.

• Attach the base to the mounting surface using the screws provided. Make sure the magnet location mark (as shown in Fig. 7) is on the correct side.

• Re-attach the circuit board to the base, by inserting it into the edge supports and clicking gently into place. Then replace the cover and tighten the screw.

• Position the magnet on the door or window alongside the transmitter. Mark the points for drilling and drill the holes. Then screw the magnet to the mounting surface using the screws provided.

INSTALLING THE MOVEMENT DETECTOR

There are two pet tolerant Movement Detectors provided with your BT Home Monitor VP1000 – they are described as passive infrared (PIR) sensors. Their purpose is to sense movement within a chosen room.

The pet tolerant sensors are designed so that pets up to approximately 36kg (80lb) do not trigger an alert message. However larger pets must remain below a height of 1m (3') – meaning they should not be allowed onto higher surfaces such as furniture. Pet tolerance also decreases the closer the animal is to the detector.

As soon as the Movement Detector is installed, any activity sensed within the line of sight will trigger an alert. The sensors are defined as HOME & HOUSE within the default settings. This means that when the BT Home Monitor VP1000 is switched on, the siren will sound immediately if the sensor is triggered. Once you have installed the system, you can change this setting if you desire.

If you need to locate your Movement Detector near to your Control Panel you may want to change the setting to WALK THRU which will allow you to walk past the sensor without setting off alerts whilst entering or leaving your home.

When movement is detected and a signal is sent to the Control Panel the Movement Detector will go into SLEEP mode for 90 seconds to save battery power. Once the duration of the SLEEP mode has passed, the detector will be in ready mode again as long as it has not been disturbed.

SECTION 2

Closure screw

Marking must

face magnet

Position of adhesive for flat wall mounting

Position of adhesive for corner mounting

Loosen screw and pull the two halves apart

Lens

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To install the Movement Detector, follow these instructions:

ACTIVATING THE BATTERY

Fig 8.

• Remove front cover using a screwdriver. Fig 8.

• Remove the red tag from the battery.

• Check that the LED flashes.

• Replace the cover and tighten the screw.

LOCATING

Take some time to determine where you want to position the detectors in your home, for maximum effect. Ideally, detectors should be placed in the most vulnerable rooms, or thoroughfares from key entry points.

If a Movement Detector is in the line of sight of the Control Panel, program the sensor as WALKTHRU ensuring it ignores movement when you are entering and exiting your home. If you wish to use the ON HOME setting, which allows you to switch on the sensors protecting the perimeter of your home when you are in, you will need to program the sensor as HOME. Please refer to Section 5 for more information.

Tips On Effective Positioning:

• Place the Movement Detector on a solid and stable surface between 1.8m to 2.4m (6ft to 8ft) from the ground.

• Do not point at heat sources such as radiators or open fires.

• Place away from direct sunlight.

• Do not install outdoors.

• Avoid positioning in draughts.

• Do not install behind partitions.

You have a choice of whether to fit the Movement Detector using the screws or adhesive provided.

The detectors can be mounted on a flat wall or in a corner.

MOUNTING USING ADHESIVE

• If you wish to fix the Movement Detector in place using adhesive tape, decide where you want the detector to be positioned, and ensure the mounting surface is clean. Fig 9.

Fig 9.

• The adhesive is double sided and has two layers of protective covering in place. Peel back one layer of the protective film and attach the adhesive to the back of the Movement Detector.

• Peel back the remaining layer of protective film and hold the detector firmly in place against the mounting surface until firmly attached.

• After fixing the detector in place with the adhesive, the strength of the bond will increase as time passes. 50% of strength will be achieved after leaving for 20 minutes and 100% of strength will be achieved after 72 hours.

SECTION 2

• LED

• OFF

Turns your system off

• STAR

Gives a status report

• ON

Turns your system on fully

• ON

Home

Turns your system on, using the ‘home’ setting

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MOUNTING USING SCREWS

• Remove the front cover using a screwdriver.

• Gently loosen the screw in the middle of the circuit board, slide the circuit board down and remove via the keyhole. Fig 10.

• Push out or screw through the mounting knockouts in the base.

Fig 10.

• Hold the base against the wall at the selected location and mark the points for drilling. Then drill the holes and insert wall plugs.

• Attach the bracket to the mounting surface with screws provided.

• Return the circuit board to the base.

• Re-attach front cover.

Please remember to have installed both Movement Detectors before continuing.

INSTALLING THE KEYFOB

There is one Keyfob provided with your BT Home Monitor VP1000 and it is pre-programmed as USER 1.

You can use it to turn the security system on and off and to send Emergency messages.

Another 7 Keyfobs can be registered to your Control Panel.

ACTIVATING THE KEYFOB

Fig 11.

Press ON and ON Home together to send an Emergency alert.

• The Keyfob is supplied with the battery already installed.

• Press the STAR button. Fig 11.

• Check that the Keyfob LED flashes and that the Control Panel gives an audible confirmation.

SECTION 2

Flat wall

mounting

knockouts

Circuit board

screw

Corner mounting knockouts

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Step 4 – Registering For Your BT Home Monitoring Account

Once the Control Panel and sensors are installed at home, you are ready to link the BT Home Monitor VP1000 reporting system.

In order to get your account up and running, you will need to register.

1. Telephone – complete the BT Home Monitor

registration form enclosed and telephone your details. The telephone number can be found on the registration form.

2. Fax – Complete the BT Home Monitor

registration form enclosed and fax your details. The fax number can be found on the registration form.

3. Internet – If you have access to the Internet

and an active e-mail account, go to:

www.myhomemonitoring.bt.com

(i.) Click on the REGISTER button in the box

called ‘I am a new customer’.

(ii.) You will need to input the following details:

• The 16 digit serial number of your BT Home Monitor VP1000. This can be found on your Control Panel. No spaces are necessary.

• Where you purchased your BT Home Monitor VP1000.

• Title, First Name, Last Name.

• A valid and secure email address. Your temporary password will be sent here.

• Home and Mobile telephone numbers.

• If you are a BT customer, your BT account number. This can be found on your BT bill.

• Address, Town, County, Postcode.

Once this information is submitted you will be asked to verify your email address and your temporary password will be sent to you shortly.

Once you have received a temporary password for your online account, you can return and set up your personal details.

(iii) On the email detailing your temporary

password, click the URL link which will take you to: www.myhomemonitoring.bt.com

(iv) Enter your Log In Name which is your 16

digit serial number (this can be found on the back of your Control Panel. No spaces are necessary) and the Temporary Password we emailed you.

(v) When these are verified you will be

prompted to change both your Log In Name and Password to something more memorable. If you wish, you may keep your Log In Name as the 16 digit serial number. You must, however, change your password.

(vi) You will then be asked to input a security

question and the answer to that question. This is required should you forget your password.

(vii) You will now be logged into your BT Home

Monitoring online account.

(viii) The address details and telephone number

input at registration will be presented. If these are correct please continue, if not, overwrite. You will be asked to confirm if this is the property to be monitored. This is important information, as the monitored property is always contacted first if an event occurs, using the telephone number provided.

(ix) The details of the sensors related to your

BT Home Monitor VP1000 will be presented.

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These are the default settings as programmed into your Control Panel. We advise you to accept and continue, and return later if you have personalised any system settings. You can change the settings by overwriting with the new details.

(x) You will again be asked to verify your email

address, and your Property ID Number will be sent to you shortly.

ABOUT YOUR PROPERTY ID NUMBER

At this point, you will be given a Six Digit Property ID Number.

This number is important, as it will link your property to the monitoring service. Record this number as you will need to input this number into your Control Panel, as described in the next step. Your Property ID will also be emailed to you for your records.

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Step 5 – Completing Installation

INPUTTING YOUR PROPERTY IDENTIFICATION NUMBER

In the previous step, you will have received your Property ID Number. This should now be input into your BT Home Monitor VP1000 Control Panel. You will need to:

PRESS DISPLAY

Until the display shows SYSTEM PROFILE.

Enter default PIN 2580.

Until display shows COMMS SETTINGS.

Until display shows PROPERTY ID NO.

Insert your Property ID.

Twice then <OK> to return to READY.

CONNECTING YOUR TELEPHONE LINE

Now take the Phone Cable and insert the clear jack into the back of the Control Panel. Insert the doubler into your telephone socket. Fig 12.

Fig 12

WALL MOUNTING THE CONTROL PANEL

The wall mounting bracket for your Control Panel is secured in place with a screw to avoid damage and the setting off of tamper alerts.

To release the Control Panel bracket:

• Flip open the cover to the Control Panel buttons.

• Gently release and remove the battery cover which is alongside using a screwdriver. Fig 13.

• Remove the screw which holds the bracket in place. Fig 14.

Fig 13.

• Turn the panel over and push the bracket downward to release. Fig 15.

• Lift the bracket arms and detach from panel.

Fig 15.

• Using the bracket as a guide, mark the mounting surface with the three drilling holes which can be found on the left, right and bottom of the bracket.

• The large circle in the bracket is for the tamper retainer washer, which is a fourth hole which needs to be marked. Fig 16.

Fig 16.

• The tamper retainer washer can be found in the mounting equipment and needs to be inserted into the large circle and then screwed to the bracket and the wall.

• Drill the four holes

• Insert wall plugs and fasten the bracket to the mounting surface with the screws provided.

• You can now slot the Control Panel into the bracket.

Fig 14.

SHOW / OK

HOME

SECTION 2

Phone cable

Screw

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Step 6 – Testing Your System

1 PREPARATION

• Make sure all windows and doors are closed and sensors are undisturbed.

• The Control Panel should read BT HOME MONITOR or READY.

• If the system is NOT READY, query the Control Panel by pressing the SHOW / OK button several times. The source of the problem or problems will be displayed and stated aloud. Take the necessary measures to eliminate any problems before testing the system. For assistance in clearing problems, please refer to the Troubleshooting information in Section 7.

2 SENSOR ACTIVATION AND STRENGTH

To test that all sensors are working normally:

PRESS DISPLAY

Twice until the display shows SYSTEM PROFILE.

Enter default PIN 2580 (or your new PIN if you have chosen one).

Until display shows TEST SENSORS.

Activate each sensor in turn (by opening a door or creating movement), and listen for the sound the panel makes.

Display Sound

STRONG Intermittent Tune twice

GOOD Intermittent Tune once

POOR Solid Tune once

Three times, then <OK> to exit to return to READY.

If you can see the Control Panel, the display will show the sensor number and test result.

3 KEYFOB ACTIVATION AND STRENGTH

• In READY mode, use the Keyfob to switch the Control Panel ON. To switch ON, press . Fig 15.

Fig 15

• The ON indicator light should appear on the Control Panel. The panel will state aloud, “Switching on house, please exit now”.

• The exit delay beeps will begin.

• Press the button. The ON indicator light should disappear, and the display should revert to READY.

SHOW / OK

HOME

• LED

• OFF

this switches the system off

• STAR

pressing this button will give a system status report

• ON

this switches the system on fully

• ON Home

this switches the system on, using the ‘home’ settings

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4 FULL TEST OF WHOLE SYSTEM

It is advisable to disable your Internal Siren for this test. To do this, follow these instructions:

PRESS DISPLAY

Twice until the display shows SYSTEM PROFILE.

Enter default PIN 2580 (or your new PIN if you have chosen one).

Until display shows SYSTEM SETTINGS.

Until display shows BUILT IN SIREN.

Display shows SIREN ON.

Until display shows SIREN OFF.

Twice to confirm change.

Three times, then <ON> to return to READY.

Now complete the full test of your BT Home Monitoring system. If you are testing to ensure all your chosen contacts receive alert messages, remember to warn them in advance.

• Switch your BT Home Monitor System ON.

• Wait for the exit beeps to finish, then set off at least one or two sensors, ideally the Movement Detectors as these will react immediately.

• Shortly your home phone should ring, this is the first part of the reporting process, to help identify false alarms. Ignore this if you wish to test that messages are being sent to nominated contacts.

• If you are Contact 1 you will receive a phone call, text message or e-mail or a combination of alerts depending on the information that was input at the time of registration. Respond to the alert by following the instructions in the alert messages.

Please remember to turn your Internal Siren back on at this point.

Congratulations, your BT Home Monitor

VP1000 is now set up.

SHOW / OK

SECTION 2

BT Sales

For assistance in purchasing any additional accessories, please contact BT Home Monitoring on 0800 587 8877 or visit http://www.bt.com/homemonitoring

BT Support

bthomemonitoring-support@bt.com

HOME

Section 3 – Using Your BT Home Monitor VP1000

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This section describes the day to day use of the BT Home Monitor VP1000 security and reporting system.

The Control Panel

Using the Control Panel you can manage all system functions. One set of buttons can be found on the exterior of the panel. Those assist you in navigating the various menu selections. There are also four indicator lights which show alerts and the system status. See Fig. 16.

Fig 16

Button Function

To move to the next step.

To confirm a setting.

Indicator

Light Lights when

ON The system is switched on.

CHECK There is something needing attention.

CHIME The chime function is switched on.

POWER The system has mains power.

More buttons are accessed by opening the flap. These carry out one-touch operations. See Fig. 17.

Fig 17

The buttons function as follows:

Button Function

Volume UP.

Record Speech.

Reserved for Future Devices.

Volume Down.

Listen to Speech.

Reserved for Future Devices.

Mute Speaker.

Chime ON/OFF.

Reserved for Future Devices.

Switches system ON.

Switches system ON at home.

Switches system OFF.

Navigates backwards.

Sends a help message.

Sends a fire message and sounds the siren.

Sends an emergency message and sounds the siren.

BACK OFF

HOME ON

987

–

Next Show / OK

SECTION 3

SHOW / OK

Indicator lights

123

–

456

789

0 #

TEST

HOME

OFF

BACK

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The Keyfob

The Keyfob lets you switch your system on and off without having to use the Control Panel.

Fig 18

Press ON and ON Home together to send an Emergency alert.

Please be aware that Keyfobs allow your security system to be switched off without the need for a PIN number, so they should not be stored in conjunction with your address.

Master Code

Your BT Home Monitor has a Master Code which allows one user access to the System Profile menu, where key operational settings can be changed. The default setting is 2580 but we advise you to change this for your security.

This is done as follows:

PRESS DISPLAY

Until the display shows SYSTEM PROFILE.

Enter your MASTER CODE – if you have not selected a personal PIN number, this will be the default setting – 2580.

Until display shows CHANGE USER CODE.

Display shows MASTER CODE.

Display shows MASTER CODE 2580, overwrite this with your new MASTER CODE.

To confirm.

Choose either:

To move to the next menu selection.

Three times, then <OK> to exit to return to READY.

• LED

• OFF

this switches the system off

• STAR

pressing this button will give a system status report

• ON

this switches the system on fully

• ON Home

this switches the system on, using the ‘home’ settings

SHOW / OK

HOME

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User Codes

Up to 8 users can be given a unique 4 digit User Code, to turn the system on and off. The Master Code is USER 1 and is the only code which allows access to the System Profile menu. The other 7 users can just access the basic user menu.

To change the user codes, follow these steps:

PRESS DISPLAY

Until the display shows SYSTEM PROFILE.

Enter your MASTER CODE. This will still be 2580, until another PIN is selected.

Until display shows CHANGE USER CODE.

Until display shows USER CODE 2.

Display shows USER CODE 2:

1234. Now overwrite this with your new USER CODE. The default user codes from 3 to 8 is: 0000.

Twice to confirm change.

After you have chosen a new code, select either:

To move to USER CODE 2. This allows you to choose separate codes for any addition users of the system.

Three times, then <OK> to exit to return to READY.

Switching On and Off

Your BT Home Monitor VP1000 can be switched on and off using the Control Panel, the Keyfob or the optional Keypad.

There are different ON settings, as described below.

Note that your system will not switch ON unless the display reads BT HOME MONITOR. If NOT READY is displayed, then at least one sensor needs to be checked. To do this click SHOW / OK to review the numbers and names of all sensors one by one. For further information refer to the troubleshooting section.

SWITCHING ON HOUSE

This setting is generally used when all occupants are out, as all sensors are fully active.

PRESS ACTION

Using the Control Panel, press the ON button.

Using your Keyfob, press the CLOSED PADLOCK button.

Using your Keypad, press the ON button and input your USER CODE.

HOME

SHOW / OK

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SWITCHING ON HOME

It is possible to switch your system on when you are at home, to protect people inside the property. To use this setting, interior sensors would need to be instructed to remain dormant by giving them a HOME response type, while perimeter sensors on doors or windows, or in outlying rooms would be active. See next section on Sensor Response Types for more details.

PRESS ACTION

Using the Control Panel, press the ON HOME button.

Using your Keyfob, press the HOME button.

Using your Keypad, press the ON HOME button and input your USER CODE.

CHANGING FROM ON HOME TO ON HOUSE

There is no need to switch the system off. From either the Control Panel, Keyfob or Keypad, press ON HOUSE ( , or ).

CHANGING FROM ON HOUSE TO ON HOME

There is no need to switch the system off. From either the Control Panel, Keyfob or Keypad, press ON (HOME) ( , or ). Since this reduces the security level, your BT Home Monitor VP1000 will also ask you for your USER CODE.

SWITCHING OFF

This means that the system will not raise an alert when any of the Magnetic Contacts or Movement Detectors are triggered.

The system will still provide you with operational information. 24 hour detectors will remain active at all times, this includes the optional Smoke Detector.

The system will also raise an alert if someone activates the Emergency, Help or Fire Alarm functions. More information on these features is provided later in this section.

PRESS ACTION

Using the Control Panel, press the OFF button input your USER CODE.

Using your Keyfob, press the OPEN PADLOCK button.

Using your Keypad, press the OFF HOME button and input your USER CODE.

HOME

OFF

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Sensor Response Types

Your BT Home Monitor VP1000 and sensors are pre-programmed with default settings, as follows:

Sensor 1 Front Door Entry Delay 1

Sensor 2 Living Room Home & House

Sensor 3 Kitchen Home & House

You can re-set these sensors and any additional accessories to behave differently, by assigning new response types.

Note that some sensors and panel buttons have 24 hour functionality, which means that they are on permanently and will trigger alerts whether your system is switched ON of OFF. (Please see table below.)

CHANGING SENSOR RESPONSE TYPES

The Response Types which can be assigned to sensors are as follows:

*Setting an entry delay automatically creates an exit delay of 60 seconds. These delay times are user selectable, see Section 4. There are two entry delay settings to allow different times to be set, if you have more than one entry point.

Response Type What It Does

Home These sensors are instructed to remain dormant, and will not trigger alerts when the

system is in ON HOME mode.

Home / House These sensors are active in both ON HOUSE AND ON HOME modes.

Walk-Thru Sensors are dormant during entry and exit delay periods.

Entry 1 Allows 45 seconds to switch the system off before triggering an alert*.

Entry 2 Allows 45 seconds to switch the system off before triggering an alert*.

Help Silent 24 hour. Sends a Help message but does not sound Siren.

Alarm 24 hour. No current application, reserved for future devices.

Fire 24 hour. Sends a Fire message and sounds Siren.

Non-Alarm 24 hour. No current application, reserved for future devices.

Emergency 24 hour. Sends an Emergency message and sounds Siren.

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If you want to change the response type, follow the instructions below:

PRESS DISPLAY

Until the display shows SYSTEM PROFILE.

Enter your USER PIN – if you have not selected a personal PIN number, this will be the default setting – 2580.

Until display shows ADD / DEL SENSOR.

Display shows SENSOR NO:--

Enter the sensor number you want to change. e.g. 04.

Display shows S (number): DELETE.

Display shows S (number): RESPONSE.

You need to choose from the following options.

To scroll through these options and to select the way you want your sensor to work.

1. Home 6. Help Silent

2. Home & 7. Alarm House 8. Fire

3. Walk-Thru 9. Non-Alarm

4. Entry 1 10. Emergency

5. Entry 2

Twice to confirm change.

Display shows S (number): LOCATION.

Choose either:

To move through the LOCATION options.

Followed by either the NEXT or BACK button to move to the next or previous sensor.

Three times, then <OK> to return to READY.

Help, Fire and Emergency Alerts

There are several ways people inside your home can activate the BT Home Monitor VP1000 to call for help or raise the alarm in an emergency. These can be activated whether your system is switched on or off.

HELP BUTTON

If there is a problem in your home and you wish to call for help without sounding the siren, press the button on the Control Panel or the optional Keypad.

A HELP alert is sent by BT Home Monitoring to all your nominated contacts, simultaneously.

FIRE BUTTON

If there is the danger of smoke or fire in your home, and you wish to call for help, press the button on the Control Panel or the optional Keypad.

A FIRE alert is sent by BT Home Monitoring to all your nominated contacts, simultaneously. The internal siren will sound an intermittent signal. You can stop this at any time by using your PIN code.

EMERGENCY

If there is an emergency in your home and you wish to call for help, press both and buttons simultaneously on the Control Panel or the optional Keypad. Alternatively, press both the and buttons simultaneously on the Keyfob.

An EMERGENCY alert is sent by BT Home Monitoring to all your nominated contacts, simultaneously. The internal siren will sound a solid signal. You can stop the siren at any time using your PIN code.

SHOW / OK

HOME

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Sensor Alerts

INTRUSION SENSORS

If an event occurs when the BT Home Monitor VP1000 is switched ON HOUSE or ON HOME the active sensors will trigger an alert. The system will respond in the following manner:

• Movement Detectors and Magnetic Contacts will react immediately unless programmed as an ENTRY DELAY or WALK-THRU in which case entry beeps sound for 45 seconds providing time for an authorised visitor to switch the system off using their PIN number or Keyfob.

• If the system detects any other unauthorised event, immediate action is taken.

• If the system is not switched off, the Control Panel calls the BT Home Monitoring service via your telephone line to alert the system of an event in your home. The internal siren within your home will sound for four minutes (this is the default setting).

• The BT Home Monitoring service will telephone your home number first. This gives you another chance to switch the system off, using your Control Panel PIN number.*

• If there is no response, and you fail to switch off the system – the alert escalation procedure chosen by you begins.

Contact Procedure

When intrusion is detected, the BT Home Monitoring service follows an escalation procedure chosen by you via your monitoring account. You may have chosen up to 3 contacts, who will receive alerts when events are detected.

*You must have an active subscription to the BT Home Monitoring system to receive alerts.

• The 1st contact is contacted by phone and/or email and/or text message. You can choose any combination, or all three contact methods. You may decide to put your own contact details in the first slot. This is the default setting.

• If there is no response, the 2nd contact is notified. This could be another family member, friend or neighbour.

• If there is no response, the 3rd contact is called. The escalation process stops after the third contact.

FIRE SENSORS

If you choose to add a Smoke Detector to your system, the sensor should be programmed as FIRE meaning it will be active 24 hours, even when the system is switched off.

• If the system detects smoke, a high pitched audible warning will be emitted from the detector.

• If the system is not switched off, the Control Panel calls the BT Home Monitoring centre via your telephone line to alert the system of an event in your home. The internal siren within your home will also sound, intermittently for four minutes.

Contact Procedure

As this is a different type of event to an intrusion, an alert procedure is still followed, but this time does not involve escalation. All 3 of your contacts will be alerted at the same time by phone / text message / e-mail.

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