BT VOYAGER 220V User Manual

BT Total Broadband

User Guide

Contents

Thank you for choosing BT Total Broadband

Two simple ways to set up your service: Easy self-install

You’ll find it quick and easy to get set up with the handy Quick Start guide on page 3. Just follow the simple steps to get online.

BT-assisted install

For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service. Call 0800 876 6542 or go to www.bt.com/homeitinstall

We’re sure you’ll enjoy using BT Total Broadband.

This booklet contains all you need to know to set up and use your broadband service, including troubleshooting should you need it.

Quick Start 3

Easy-to-follow steps to set up your service.

Set-up 7

More detailed than Quick Start: how to install your BT Voyager Router, connect your computer and get online using the CD.

Advanced set-up and features 15

Setting up the service separately, changing router settings and information on firmware.

Learn about... 23

Lots of information and tips on using your BT Total Broadband service, including where to find out more.

Help 29

How to get some help, if you need it. Plus connection troubleshooting, and some useful space for you to record your account details.

Important

Please be aware that we’ll remotely test your line for up to ten days after activation. This may occasionally interrupt your service, but your line will settle down after ten days. Testing will ensure you receive the fastest, most reliable service available on your line.

Quick Start

Quick Start. Follow these five simple steps to get online

For more detailed set-up information, please see page 7.

1.Check your box contents

ADSL filters (x2)

DSL cable (black)

Please note: you may not need to use all these items when setting up BT Total Broadband.

USB cable

(blue)

Power adapter

Home phone line connection cable

(black with one pink end)

BT Voyager 220v Router and

Converter (already plugged

into router)

Ethernet cable

(yellow)

2.Fit an ADSL filter to every telephone socket that you use in your home.

Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use a filter to prevent interference with your broadband service.

3.Connect your router to an ADSL filter using the grey DSL cable, then connect

the power supply and turn it on using the power button on the back.

Note: please make sure you plug the DSL cable into your router’s DSL socket.

4.Wait for the DSL light to glow green (other lights may be on).

5.Insert the CD into your computer to continue set-up.

Set-up

Setting up your BT Voyager Router and BT Total Broadband

Use this section for more detail than Quick Start. If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support

engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service.

Call 0800 876 6542 or go to www.bt.com/homeitinstall

1. Before you start

Check your box contents

Please note: you may not need to use all these items when setting up BT Total

Broadband. You can start setting up your router any time. But please bear in mind that your

new broadband line may not be activated until 8pm on your activation day. When you get to step 4, you’ll be able to tell when your broadband service is active as your router’s DSL light will glow green.

ADSL filters (x2)

Power adapter

DSL cable (black)

Please note: you may not need to use all these items when setting up BT Total Broadband.

BT Voyager 220v Router and

Converter (already plugged

into router)

Remove existing modem

Unplug any existing modem or router from its ADSL filter or telephone line. Please also disconnect it from your computer.

Have details handy

You’ll need your BT Total Broadband username and password (this is also your BT Yahoo! Mail address – or email address – and password). These details were sent to you by letter or email. If you don’t have these, please call us on 0800 111 4567.

If you ordered BT Broadband Talk, you’ll also need its phone number and password. If you don’t have these, you can activate the service later.

Decide where you want your router. It needs to be:

1. close to a mains power outlet and phone socket

2. close to your computer

USB cable

(blue)

Home phone line connection cable

(black with one pink end)

Ethernet cable

(yellow)

2. Fit your ADSL filters

An ADSL filter (also known as a ‘microfilter’) is a device that allows broadband to work over the same line as your telephone service.

You need an ADSL filter fitted to phone sockets used by devices such as:

•phones •monitored alarm systems

•fax machines •extension bells

• digital TV boxes

At each phone socket that you’re using:

• unplug the device from the socket

• plug an ADSL filter into the socket

• plug the device you just unplugged into

the ADSL filter’s phone socket

(e.g. Freeview, Sky)

When don’t I need an ADSL filter?

You don’t need to use an ADSL filter if you have a broadband (ADSL) master socket. When you get to step 3, you’ll simply plug your black DSL cable straight into the ADSL master socket’s ‘DSL’ socket.

A broadband (ADSL) master socket looks like this:

Using a socket doubler?

If you use a socket doubler to connect more than one phone to a single socket, you can use a single ADSL filter, but please make sure that it’s fitted as shown below.

Not enough ADSL filters?

You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150.

You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.

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