BT VOYAGER 220V User Manual

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BT Total Broadband

User Guide

Contents

Thank you for choosing BT Total Broadband

Two simple ways to set up your service: Easy self-install

You’ll find it quick and easy to get set up with the handy Quick Start guide on page 3. Just follow the simple steps to get online.

BT-assisted install

For a small charge, a BT Home IT Support engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service. Call 0800 876 6542 or go to www.bt.com/homeitinstall

We’re sure you’ll enjoy using BT Total Broadband.

This booklet contains all you need to know to set up and use your broadband service, including troubleshooting should you need it.

Quick Start 3

Easy-to-follow steps to set up your service.

Set-up 7

More detailed than Quick Start: how to install your BT Voyager Router, connect your computer and get online using the CD.

Advanced set-up and features 15

Setting up the service separately, changing router settings and information on firmware.

Learn about... 23

Lots of information and tips on using your BT Total Broadband service, including where to find out more.

Help 29

How to get some help, if you need it. Plus connection troubleshooting, and some useful space for you to record your account details.

Important

Please be aware that we’ll remotely test your line for up to ten days after activation. This may occasionally interrupt your service, but your line will settle down after ten days. Testing will ensure you receive the fastest, most reliable service available on your line.

Quick Start

Quick Start. Follow these five simple steps to get online

For more detailed set-up information, please see page 7.

1.Check your box contents

ADSL filters (x2)

DSL cable (black)

Please note: you may not need to use all these items when setting up BT Total Broadband.

USB cable

(blue)

Power adapter

Home phone line connection cable

(black with one pink end)

BT Voyager 220v Router and

Converter (already plugged

into router)

Ethernet cable

(yellow)

2.Fit an ADSL filter to every telephone socket that you use in your home.

Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices need to use a filter to prevent interference with your broadband service.

3.Connect your router to an ADSL filter using the grey DSL cable, then connect

the power supply and turn it on using the power button on the back.

Note: please make sure you plug the DSL cable into your router’s DSL socket.

4.Wait for the DSL light to glow green (other lights may be on).

5.Insert the CD into your computer to continue set-up.

Set-up

Setting up your BT Voyager Router and BT Total Broadband

Use this section for more detail than Quick Start. If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support

engineer can visit and set up your broadband, talk, email and security – and give you a brief introduction to the service.

Call 0800 876 6542 or go to www.bt.com/homeitinstall

1. Before you start

Check your box contents

Please note: you may not need to use all these items when setting up BT Total

Broadband. You can start setting up your router any time. But please bear in mind that your

new broadband line may not be activated until 8pm on your activation day. When you get to step 4, you’ll be able to tell when your broadband service is active as your router’s DSL light will glow green.

ADSL filters (x2)

Power adapter

DSL cable (black)

Please note: you may not need to use all these items when setting up BT Total Broadband.

BT Voyager 220v Router and

Converter (already plugged

into router)

Remove existing modem

Unplug any existing modem or router from its ADSL filter or telephone line. Please also disconnect it from your computer.

Have details handy

You’ll need your BT Total Broadband username and password (this is also your BT Yahoo! Mail address – or email address – and password). These details were sent to you by letter or email. If you don’t have these, please call us on 0800 111 4567.

If you ordered BT Broadband Talk, you’ll also need its phone number and password. If you don’t have these, you can activate the service later.

Decide where you want your router. It needs to be:

1. close to a mains power outlet and phone socket

2. close to your computer

USB cable

(blue)

Home phone line connection cable

(black with one pink end)

Ethernet cable

(yellow)

2. Fit your ADSL filters

An ADSL filter (also known as a ‘microfilter’) is a device that allows broadband to work over the same line as your telephone service.

You need an ADSL filter fitted to phone sockets used by devices such as:

•phones •monitored alarm systems

•fax machines •extension bells

• digital TV boxes

At each phone socket that you’re using:

• unplug the device from the socket

• plug an ADSL filter into the socket

• plug the device you just unplugged into

the ADSL filter’s phone socket

(e.g. Freeview, Sky)

When don’t I need an ADSL filter?

You don’t need to use an ADSL filter if you have a broadband (ADSL) master socket. When you get to step 3, you’ll simply plug your black DSL cable straight into the ADSL master socket’s ‘DSL’ socket.

A broadband (ADSL) master socket looks like this:

Using a socket doubler?

If you use a socket doubler to connect more than one phone to a single socket, you can use a single ADSL filter, but please make sure that it’s fitted as shown below.

Not enough ADSL filters?

You can order BT ADSL filters at www.bt.com/shop and most computer shops or by calling us on 0800 800 150.

You can still install broadband even if all devices don’t yet have an ADSL filter, but you must unplug any device without an ADSL filter from its phone socket. You can reconnect the device once you’ve an ADSL filter for it.

10 metres maximum

3. Connect your BT Voyager Router

Plug the black DSL cable into the ‘DSL’ socket on your router and the ‘DSL’ socket on one of the ADSL filters.

Plug the power cable into your router’s power socket and a nearby power supply. Turn on power at the power socket. Turn on the router using the power button on the back.

Need to use an extension lead?

Make sure it isn’t longer than 10 metres. Keep the distance between the phone socket, ADSL filter and Hub to a minimum.

Extension lead for router

Important: you must not have an ADSL filter at each end of an extension lead.

If you need to extend the distance between your computer and your router, we suggest you use a longer Ethernet cable. Please do not connect your computer yet.

4. Wait for your router’s DSL light to glow steady green

Your router will synchronise with your broadband service. This will take a few minutes.

Note: please make sure you plug the DSL cable into your router’s DSL socket.

TROUBLESHOOTING

If the DSL light is flashing, please wait a little longer (in some cases up to an hour). Please bear in mind that your broadband service may not be activated until 8pm on activation day. For more help and information, please see connection troubleshooting on page 31.

5. Insert the CD into your computer

We recommend you use our CD. It’ll help you: choose and make the connection to suit you, install your BT Total Broadband software and get you online. It’ll also help you set up BT Broadband Talk. However, if you have problems with the CD or decide not to use it, you can still connect your computer to your router using the manual set-up steps on page 16.

TROUBLESHOOTING

If the CD doesn’t automatically run: PC users: wait 30 seconds, then click on ‘My Computer’ in the Windows Start menu, then click the CD icon.

In the list of files, double-click ‘set-up.’ Mac OS users: double-click the BT Total Broadband desktop icon, then double-click ‘install.app.’

Advanced

Connecting another computer

You can also use the CD to connect another computer to your router. Simply insert the CD in the additional computer and follow the on-screen instructions.

When you’re connected and online

To help you make the most of your BT Total Broadband service and all its great features and options – including email, movies, inclusive calls and optional membership of the BT FON Wi-Fi Community* – go to Broadband Life at

www.bt.com/broadbandlife

*Opt-in required. Wireless-enabled equipment required. Conditions apply.

Advanced set-up and features

If you’re familiar with making changes to your computer and would prefer to connect your computer to your router without using the CD, this section can help. This section also contains information about changing your router settings.

Manual set-up

Make sure that your router’s DSL light is steady green. If it isn’t, see page 31.

You’ll need to decide whether to connect using an Ethernet cable (option A) or a USB cable (option B). We recommend you choose Ethernet, if your computer supports Ethernet connections.

Option A – if you want to connect using an Ethernet cable

1. Plug one end of the Ethernet cable (yellow) into your Ethernet socket.

2. Plug the other end of the Ethernet cable into your computer’s Ethernet socket.

3. Open your web browser – you should be on the internet.

4. To help you make the most of all your great features and options – including

email, movies, inclusive calls and wireless – go to www.bt.com/broadbandlife

TROUBLESHOOTING

If you aren’t connected to the internet, please restart your computer and try the above again. If you still can’t connect, please check your computer’s IP settings are correct. Please go to page 36 for details.

If a dial-up networking window appears when trying to connect to the internet, please see page 36.

Option B – if you want to connect using a USB cable (Windows PCs only)

1. Install USB drivers by running either ‘BTVoyager220v_USB.exe’,

which is located in your CD’s utility folder, or downloading them from

www.btyahoo.com/drivers

2. Remove the sticker covering the USB socket on the back of your router.

3. Plug one end of the USB cable (blue) into your router’s USB socket.

4. Plug the other end of the USB cable into one of your computer’s USB sockets.

5. Open your web browser – you should be on the internet.

6. To help you make the most of all your great features and options – including

email, movies, inclusive calls and wireless – go to www.bt.com/broadbandlife

If you need to remove USB drivers: click ‘Start’ > ‘Control Panel’ > ‘System’ then click on the ‘Device Manager’ tab. Click on the ‘+’ sign next to ‘Network adapters.’ Select the ‘BT Voyager USB Remote NDIS Device.’ Click ‘Remove.’

TROUBLESHOOTING

If a dial-up networking window appears when trying to connect to the internet, please see page 36.

Setting up email

You’ll need your BT Total Broadband username/BT Yahoo! Mail address and password.

You can access your email from any internet-connected computer using webmail at bt.yahoo.com/webmail

Or, for help setting up your email account in an email application such as Outlook or Outlook Express, go to www.bt.com/broadband/help and click ‘Email.’ You may need the details listed below:

Incoming mail server (POP 3): mail.btinternet.com Outgoing mail server (SMTP): mail.btinternet.com SMTP authentication: enabled

Connect to your BT Broadband Talk service

Activate BT Broadband Talk and connect a phone to make cheap internet calls

1. If your router’s BBV light is already glowing green, go to step 5 below.

2. Make sure you have your BT Broadband Talk phone number and password.

You’ll find these details in your order confirmation email or letter.

3. Open your web browser and type www.bt.com/bbv into the address bar and

press enter. Follow the on-screen instructions.

4. The BBV light on your router will glow green when your BT Broadband Talk

service is activated.

5. Plug a telephone into the ‘converter’ which is already fitted into the 1

socket at the back of the router.

6. You can now make calls using BT Broadband Talk.

Find out more

To find out more about making calls with this service, see page 24.

Home phone line connection cable (optional)

With the home phone line connection cable fitted:

•the telephone plugged into your router rings if someone dials your main home

telephone number. This can be useful if you only want to use one phone for receiving calls on both your home number and BT Broadband Talk number

• you can make calls using your main home telephone number from the phone

that’s plugged into your router by dialling ‘5’ before the number you wish to call. If you don’t dial ‘5’ you’ll make the call using BT Broadband Talk

• the phone plugged into your router will automatically use your main home

telephone line to make outgoing calls if there’s a power cut or broadband service failure

How to connect the optional home phone line connection cable

1. Plug the ‘pink’ connector into the ‘Phone Line’ socket on the back of the router.

2. Plug the other end of the cable into the ‘Phone’ socket on your ADSL filter.

Router features

Router Manager

Your router is like a computer. It has its own software running, which controls how it works and what it does.

You can find technical help and also make changes to the way your router works by using the Router Manager.

To access the Router Manager, click its desktop icon or open your web browser and type voyager220v.home in the address bar.

BT Voyager Router lights

You may need a username and password to access some of your router’s advanced settings.

Router Manager default username and password

Username: admin Password: admin

Resetting your router

To return your router to its factory default settings, press and hold the Reset button on the back of the router for ten seconds. The Power light will glow red as the router resets itself. Resetting may take several minutes. The Power light will glow green when the router is ready to use.

Power light Red Self-test in progress (please wait a minute)

Green Power on

DSL light Flashing green Connecting to broadband (please wait)

Steady green Connected to broadband

Phone line Steady green Call using home phone line connection cable in progress

Ethernet light Flashing green Data transferring

Steady green Computer connected to router using Ethernet

USB light Flashing green Data transferring

Steady green Computer connected to router using USB

light 1 Steady green BT Broadband Talk call in progress

light 2 Not used

BBV light Flashing green Connecting to BT Broadband Talk (please wait)

Steady green BT Broadband Talk enabled

Failed self-test (contact us – see page 30)

Connecting a games console

You can set up a games console to play games online. Your games console will connect to your router using an Ethernet cable. Follow your games console instructions.

Using other modems

We recommend you use the BT Voyager Router to get the most out of your BT Total Broadband service. However, if you’re going to be using another type of modem or router, please follow its set-up instructions.

You may need the following information: Connection,PPP or username: broadband.user@btbroadband.com Password: None required Encapsulation: PPPoA or PPP over ATM Multiplexing: VC-based or VC Mux VPI/VCI: 0/38

*The BT Total Broadband network doesn’t need a connection password. However, some routers do require one.

If you’re asked for a password, just enter ‘password’ and confirm, as required.

Learn about...

BT Total Broadband

To help you make the most of your BT Total Broadband service and all its great features and options – including email, videos, inclusive calls and optional

membership of the BT FON Wi-Fi Community

– go to Broadband Life at

www.bt.com/broadbandlife

*Opt-in required. Wireless-enabled equipment required. Conditions apply.

BT Broadband Talk

You can use this service to make cheap phone calls over the internet. Enjoy inclusive UK rates. To find out more or activate your service, go to www.bt.com/setup/talk

Once you’ve activated your service, you’ll notice BT Broadband Talk has a highpitched dial tone. This lets you know you’re about to make a BT Broadband Talk call. Like a mobile phone, you’ll need to dial any phone number in full (i.e. including the area code). This applies to local numbers, too. You must leave your router turned on to make and receive BT Broadband Talk calls. You can, however, turn your computer off and still use BT Broadband Talk. You can’t make calls to the operator, non-BT directory enquiries or dial-up Internet Service Providers using the BT Broadband Talk service.

To make normal calls using your landline, you’ll still use your phone plugged into its phone socket via an ADSL filter. You won’t, however, be able to take advantage of BT Broadband Talk rates when you make calls using this phone.

Please note that BT Broadband Talk doesn’t currently support number portability, text relay or Directory Enquiries for disabled customers.

For help with your service, go to www.bt.com/broadbandtalk/help

*Means numbers beginning 01, 02 or 03 excluding the Channel Islands. Other exclusions apply. Pence-per-minute

charging applies after one hour. Redial before one hour to avoid call charges. Opt-in required. Quality of reception may not match landline. Access to emergency services is provided but calls, including emergency calls to 999 or 112 made via BT Broadband Talk, may not work in the event of a power cut or broadband connection failure. These failures may be caused by reasons outside our control. BT Broadband Talk does not currently support number portability, text relay or Directory Enquiries for disabled customers. Abuse policy applies. Touchtone telephone required.

Evening and Weekend calls and great-value international

Emergency calls

Please bear in mind that your BT Broadband Talk service won’t work if there’s a power or broadband failure – this means any emergency calls you make will fail. If this happens, and your home phone line connection cable is fitted (see page 19), your router automatically connects to your standard phone line so you can make calls – you can tell you’re using your standard phone line because the dial tone is different.

If you make an emergency call using BT Broadband Talk, the emergency location information normally passed to the emergency services will be limited to the address of your BT standard telephone line.

Labels are available to help you identify your BT Broadband Talk phone from other phones, and to remind you what’s affected if there’s a power or broadband failure. You can order or download labels for free at

www.bt.com/broadbandtalk/emergencycalls Important: separate from your BT Broadband Talk set-up, we recommend that

you keep a standard phone on a standard line for use in case of emergency.

Online security

You can help protect yourself, your family and computer from viruses, hackers and unwanted content.

To activate or check your security:

•Option 1 customers: get the peace of mind that comes with Norton AntiVirus

and Norton Personal FirewallTMfor a small charge, by subscribing to BT NetProtect at www.bt.com/btnetprotect

•Option 2 and 3 customers: if you don’t have your BT Yahoo! Online Protection,

please install it at bt.yahoo.com/getprotected

To find out more about your security, go to www.bt.com/setup/protect

Email service

You can access your email by using either:

• webmail at bt.yahoo.com/webmail or

• an email program such as Outlook Express

To find out more about setting up and using email, go to www.bt.com/setup/start

BT Fusion – saving money on mobile calls at home

You can route calls through your broadband connection using BT Fusion and enjoy four minutes’ mobile talk time for only one of your valuable inclusive minutes.

To find out more about BT Fusion, go to www.bt.com/setup/fusion

BT Vision – bringing you Freeview TV and on demand entertainment

This new digital TV service gives you access to Freeview digital TV and radio channels via a rooftop aerial, plus a great range of on demand entertainment sent to you via BT Total Broadband.

You can watch films or music videos on demand (VoD). And there’s streaming TV and TV on demand, including top-quality programmes like Film4, BBC Three, Sky Sports News, BBC News 24 and CBeebies – all at the touch of a button.

To find out more about BT Vision, go to www.bt.com/setup/vision

BT Yahoo! Online software

This software allows you to access key services*such as your BT Yahoo! Browser, BT Yahoo! Toolbar and Yahoo! Messenger. Download it at bt.software.yahoo.com

*BT Yahoo! Online software isn’t available to Mac OS users. The BT Yahoo! Browser isn’t available to Vista OS users.

BT Yahoo! Online features

To watch exclusive tutorials, please go to btyahoo.com/tutorials

BT Digital Vault – protecting and sharing your photos and files online

You get a FREE BT Digital Vault with your BT Total Broadband service. This means you can back up and share your precious photos and files online – and access them from any internet-connected computer.

Start backing up your photos and files online for FREE at www.bt.com/digitalvault

BT Home IT Support: one-to-one help from IT professionals

Need help setting up your wireless broadband securely? Struggling with your printer? Want to upload photos online but don’t know how? BT Home IT Support advisors can offer you straightforward, jargon-free help on a wide range of IT issues over the phone

or in person.

To find out more, call 0800 876 6542 or go to www.bt.com/homeitsupport

1. £9.99 per month with minimum 3-month subscription or £25 one-off fee for a single call. Some technical

queries may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.

2. Engineer visits: costs start from £50.

Managing your accounts

To view and pay BT bills, choose paper-free billing, review your profile, change your account password and postal address, go to www.bt.com/setup/manage

BT FON – using wireless when out and about

You can enjoy the freedom provided by wireless connections when you’re out and about. Your BT Total Broadband package includes optional membership of the BT FON Wi-Fi Community. internet access in hundreds of thousands of locations around the world.

To join at no extra cost, or simply find out more about the BT FON Wi-Fi Community, go to www.bt.com/setup/btfon

*Opt-in required. Wireless-enabled equipment required. Conditions apply.

Once you join, you can have inclusive Wi-Fi

Common questions about wireless

Can I use a wireless connection in my home?

No, your BT Voyager Router doesn’t support wireless connections. You must connect using an Ethernet or USB cable. If you’d like to use wireless at home, you’ll need a wireless broadband router, such as the BT Home Hub. To find out more about the BT Home Hub, go to www.bt.com/shop

What equipment do I need to use wireless?

You need a wireless-enabled PC or Mac laptop, or a personal digital assistant (PDA). Laptops with the latest Intel automatically. If you don’t have a wireless-enabled laptop you can buy a wireless access card or adapter (compliant with IEE 802.11b or 802.11g) from www.bt.com/shop or most computer shops. Check your computer manual to make sure the type of adapter you plan to purchase is compatible with your computer.

How can I tell if my computer has built-in wireless?

If you’re using a laptop purchased within the last year or two, this may have wireless built in. Check the documentation supplied with the computer.

Where can I get help with my computer’s wireless?

Please see your computer or wireless adapter manual.

Centrino®Duo Mobile Technology will work

Help

Need help with wireless?

Use BT Home IT Call

for straightforward, jargon-free advice and support over

the phone whenever you need it. Go to BT Home IT Call on

www.bt.com/homeitsupport

*Terms, conditions and charges apply.

Help and troubleshooting

Getting help is easy

We suggest you use these options in the following order.

1. Connection problem? Try restarting

Restart your computer, then restart your router by turning the power on and off using the power button on the back.

2. Connection or email access problem? Try Desktop Help

Double-click the BT Broadband Desktop Help desktop icon (Windows PCs only). Or follow the lights guide on page 31.

3. Try Online Help

BT Total Broadband: www.bt.com/broadband/help Router Manager: voyager220v.home BT Yahoo! Online help: bt.yahoo.com/help BT Yahoo! Online tours and tutorials: btyahoo.com/tutorials BT Broadband Talk: www.bt.com/broadbandtalk/help

4. Contact 24-hour BT Total Broadband helpdesk

First call 0800 169 0199 to check service status. If you’re still having problems, call us on 0800 111 4567.

Need help with home computing?

BT Home IT Support is here to help with professional IT support and advice across a wide range of computer and IT devices. For help over the phone or in your home, go to www.bt.com/homeitsupport or call 0800 876 6542.

Connection troubleshooting

If you can’t connect to the internet, follow this lights guide. See page 21 for full lights guide.

Power light is red

Go to ‘A’ on page 32.

No lights

Go to ‘B’ on page 32.

DSL light is flashing

Go to ‘C’ on page 32.

DSL light is off

Go to ‘D’ on page 33.

DSL light is green but no connection

Go to ‘E’ on page 34.

Moving home?

Call us on 0800 800 150, giving at least five days’ notice. Broadband service is subject to availability at your new premises.

A. Power light is red

If Power light is red, try:

1. turning off your router using the power button on the back. Wait a few moments and then turn back on. Wait a couple of minutes for the router to start up

2. resetting the router’s default settings – see page 20

If the Power light is still red, the router self-test has found a problem. Please contact us – see page 30.

B. No lights

1. Turn off and unplug router power.

2. Check router power cable is correctly inserted in router socket.

3. Check mains power is working.

4. Plug router power cable into mains and turn on.

5. Check the power button at the back of the router is on by pressing it.

6. If no lights on the router, try resetting the router’s default settings. See page 20.

7. Wait a couple of minutes for the Power light to glow green.

If still no lights after above steps, please contact us – see page 30.

C. DSL light is flashing

Your router is establishing the fastest, most reliable connection for your broadband line. If the DSL light occasionally flashes between periods of steady green, please wait until it glows a steady green. This can take up to 24 hours.

Please note: we’ll be remotely testing your line for ten days after your activation – so you may notice your DSL light occasionally goes off and then flashes, interrupting your broadband service. This is normal, and should settle down after ten days.

If your DSL light is still flashing after 24 hours, please try the following:

1. restart your router by turning the power on and off using the power button at the back

2. check that any extension sockets you may be using have an ADSL filter fitted – see page 13

3. if you’re using an extension lead or extension socket, plug the ADSL filter and router directly into the main phone socket

4. unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter

5. if the DSL light is now a steady green: either your home’s wiring or an ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in turn, checking the DSL light, to find out if any device is faulty. Also make sure that every device in use is using an ADSL filter

6. if your DSL light continues to flash, there may be a fault or interference on your line. Please contact us – see page 30

D. DSL light is off

1. Make sure it is after 8pm on your broadband activation day. If not, please wait

until after this time.

2. If it’s after 8pm on your broadband activation day, check that the DSL cable is correctly inserted into your router’s ‘DSL’ socket.

3. Check that the other end of the broadband cable is correctly inserted into the ADSL filter’s ‘DSL’ socket, and that the ADSL filter is correctly plugged into your phone socket.

4. Plug a telephone into the ‘Phone’ socket on the ADSL filter and listen for a dial tone.

5. Follow the appropriate instructions below.

There’s no dial tone:

1. Try swapping the ADSL filter or

temporarily plugging your phone directly into the telephone socket – if there’s a dial tone this indicates a faulty ADSL filter

2. If you’re using an extension socket or extension lead, plug the ADSL filter directly into the main phone socket and listen again

If there’s now a dial tone at the main socket, but not at the extension: the

extension lead, wiring or socket is faulty. Please call us on 0800 800 151 or contact a qualified engineer for assistance.

If there’s no dial tone at the main socket:

there’s a problem with your telephone line. Please call us on 0800 800 151.

There is a dial tone:

1. Check broadband service status by calling 0800 169 0199. If service is okay, and you’re using an

extension lead or extension socket, plug the ADSL filter and router directly into the main phone socket

2. Unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your router and its ADSL filter

If the DSL light is now a steady green: either your home’s wiring or an ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in turn, checking the DSL light, to find out if one is faulty. Also make sure that every telephone device that’s plugged in uses an ADSL filter.

If the DSL light is still off: and today is your activation day, please wait until after 8pm. If you still have no DSL light after 8pm, please contact us – see page 30

E. DSL light is green but no connection

Your router is connected to broadband, but there may be a problem with your computer and/or its connection to the router.

1. Restart your router by pressing and releasing the Restart button at the side of the router.

2. Restart your computer.

3. Run BT Broadband Desktop Help. See page 30.

4. If you’re using an Ethernet or USB cable: check this cable between your router

and computer is inserted correctly. See manual set-up steps on page 16.

Note: if you aren’t a BT Total Broadband customer, a green DSL light on your router could mean your ‘connection’ username and password aren’t configured correctly in Router Manager. Check the instructions supplied by your internet service provider for more details.

If you still can’t connect to broadband, please contact us – see page 30.

General troubleshooting

My CD won’t run or is missing. What should I do?

If your CD won’t run... PC users: wait 30 seconds, then click on ‘My Computer’ in the Windows Start menu, then click the CD icon. In the list of files, double-click ‘setup.’

Mac OS users: double-click the ‘BT Total Broadband’ desktop icon, then doubleclick ‘Install.app.’

If your CD still won’t run after trying the above, or it’s missing, we suggest you try manual set-up on page 16. Or call us on 0800 111 4567.

Where can I find my username and password?

These details were sent to you by email or letter when you ordered the service. If you can’t find them, please contact us – see page 30.

If you’ve a username but can’t remember your password, you can reset your password. Go to bt.yahoo.com and click ‘Forgot password?’ on the sign-in page.

What is my Router Manager username and password?

Please go to page 20 for the default Router Manager settings.

Where can I find my BT Broadband Talk phone number and password?

These details were sent to you by email when you ordered the service. If you can’t find them, please contact us – see page 30.

My broadband connection to my router is unreliable. What should I do?

Please check:

• your ADSL filters are fitted correctly

• any extension lead – try connecting router and ADSL filter to socket without it

How do I set my computer to obtain an IP address automatically?

Windows 98SE/Me

1 Go to ‘Start’ then ‘Settings’

and click 'Control Panel'

2 Double-click the ‘Network’

icon

3 Under the ‘Configuration’

tab, select ‘TCP/IP’ for the network adapter you use to connect to your router

4 Click ‘Properties’ 5 Select ‘Obtain an IP address

automatically’

6 Click ‘OK’ twice 7 Restart your computer

Windows 2000/XP/Vista

1 Go to ‘Start’ and click

‘Control Panel’ then: 2000/XP: click ‘Network

Connections’ Vista: click ‘Network and

Sharing Centre,’ then ‘Manage network connections’

2 Right-click the icon for the

network adapter you use to connect to your router

3 Click ‘Properties’ 4 Select ‘TCP/IP’ 5 Click ‘Properties’ 6 Select ‘Obtain an IP address

automatically’

7 Click ‘OK’ twice

Apple Mac OS X

1 Go to the Apple menu,

open ‘System Preferences,’ then click ‘Network’

2 Select ‘TCP/IP’

(not OS X 10.5)

3 Select the adapter you use

to connect to your router

4 In ‘Configure:’ select the

‘Using DHCP’ option

5 Click ‘Save/Apply Now’

and close the window

What do I do if a dial-up networking window appears when trying to connect to the internet?

Windows

1 Go to ‘Start’ and click ‘Control Panel’ then

click ‘Internet Options’

2 Click the ‘Connections’ tab 3 Select ‘Never dial a connection’ 4 Click ‘LAN Settings...’ 5 Tick ‘Automatically detect settings’ 6 Click ‘OK’ twice

Apple Mac OS X

Check the IP address using the table above

Notices

Bandwidth

Please bear in mind that too many things happening at once over your broadband line may affect the quality of service you receive – this is normal and not a fault with your service. In the unlikely event that this happens to your network, you’ll notice slow downloads and possible small interruptions to phone calls. Simply try to reduce the number of things happening at once over your broadband line. Your service can also be affected if the internet is busy.

Safety and regulatory instructions

Please read this document carefully prior to set-up!

1. Your router will get warm once it is connected to the

power supply. Although this is normal, you should make sure that your router has adequate ventilation to prevent it from overheating. Never block the vents on your router.

2. Don’t expose your router to rain, water, moisture or

direct sunshine.

3. Don’t spill liquid on your router.

4. Keep your router away from sources of heat such as

heaters or radiators.

5. Don’t attempt to disassemble or open up your router

yourself. Not only will it make your warranty void, it may expose you to dangerous voltage or other hazards.

6. Before cleaning, disconnect your router from its

power supply. Use a damp cloth for cleaning.

7. For better performance, don’t place your router on a

television or computer monitor.

8. In the event of an electrical storm, you must unplug all

of your equipment from the electricity supply and phone sockets.

9. The plug on the power cable serves as a disconnect

device. Make sure that the power socket you plug the power cable into is easily accessible and located as close to the equipment as possible.

Please save energy

Please avoid wasting energy while using your computer, games console or other equipment. You can set up your computers to go into standby or low-energy usage mode automatically.

Please disconnect your router from its power supply when not in use for an extended period (e.g. a holiday), but remember that when you do so all connected computers (and any other devices that use your router to connect to your broadband line) will lose internet access and BT Broadband Talk won’t work. Remember to restore power to your router before turning your computer(s) on.

Product disposal instructions for residential users

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.

The symbol shown above and on the product means that the product is classed as Electrical or Electronic Equipment and you should not put it into your domestic waste bin. When you have no further use for it, please dispose of the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.

Declaration of Conformance

Declaration of Conformance with European Community Directive 1999/EC.

This product is intended for use within the UK for connection to the public telephone network. This equipment complies with the essential requirements for Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. The Declaration of Conformance can be found at www.bt.com

GNU General Public Licence

The BT Voyager Router contains code that is covered by the GNU General Public Licence (GPL). In accordance with the GPL, BT has made the relevant code available for download at www.bt.com/voyager

Terms and conditions

BT Total Broadband and BT Broadband Talk are covered by terms and conditions. To review these, click on ‘Terms and conditions’ at www.bt.com/btbroadband

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Useful information

Useful web site addresses

Broadband Life: www.bt.com/broadbandlife Your BT Yahoo! Home Page: bt.yahoo.com Help and support: www.bt.com/broadband/help BT Yahool! Online help: bt.yahoo.com/help BT Broadband Talk help: www.bt.com/broadbandtalk/help BT Digital Vault: www.bt.com/digitalvault BT Home IT Support: www.bt.com/homeitsupport Your Router Manager: voyager220v.home

Your details

BT Total Broadband username:

BT Total Broadband password:

Your username and password are also your BT Yahoo! Mail address (email address) and password.

BT Broadband Talk telephone number:

BT Broadband Talk password:

Router Manager username: admin

Router Manager password: admin

If your CD won’t run, or is missing,

please see page 35.

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

©British Telecommunications plc 2008 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 Designed by OgilvyOne worldwide. PHME 54377 Item code: 025040 V2

BT VOYAGER 220V User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual