BT TWIN TALK User Manual

Twin Talk

For BT Twin Talk to operate correctly you must subscribe
to BT’s Call Sign service. A quarterly fee is payable.

The Call Sign service is not available on cable or from
any other telephone service provider.

BT Twin Talk

Allows you to route incoming
calls to the phone of your choice

User

Guide

At a glance

Top

Twin Talk socket for connection
of your telephone, fax or modem

Switch

Selects whether
the attached phone
will ring to your
existing or new
phone number.

Ring LED

Indicates your line is
ringing when either
your existing or new
number is called.
It will flash a few
seconds before any
phone begins to ring.

Underneath

Product Label

Battery
compartment
cover

2 x AA batteries

Space for Wall
Mounting Pad

Battery Saver Tab

Release Catch

Twin Talk

Twin Talk line
cord to wall socket

Introduction

Unpacking

If anything is missing, please contact your place
of purchase immediately.

Two Twin Talks each with 2 X AA batteries fitted

Two fixing pads

For your records

Date of purchase:

Place of purchase:

For guarantee purposes proof of purchase is
required so please keep your receipt.

Safety information

General

Do not dismantle your Twin Talk.

Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.

Do not expose your product to direct sunlight,
extreme cold or place it near heating appliances.

Do not submerge any part of your product in
water and do not use it in damp, humid or wet
conditions.

Do not expose your product to fire, explosive or
other hazardous conditions.

Cleaning

Simply clean with a damp (not wet) cloth, or an
anti-static wipe. Never use household polish as
this will damage the product. Never use a dry
cloth as this may cause a static shock.

Note

If the batteries are exhausted, telephones will not be
able to make or receive calls and therefore cannot be
used to connect to the emergency services. In these
circumstance s you should connec t the telephone
directly to the telephone wall socket.

Setting up

The BT Call Sign service gives you two telephone
numbers on your telephone line – your existing
number and a new number.

Note

BT Call Sign is only available on BT exchange lines.
Twin Talk will not work on connections provided
by other telephone service providers.

Your first 3 months use of the Call Sign service is
provided free with your Twin Talk pack.

To connect to BT Call Sign

Call BT on freefone 0800 169 1406 to
connect to your Call Sign service.
Lines are open 8.30am-5.00pm,
Monday to Friday.

The BT Customer Services Advisor will
ask for your name, address and the date
you want your Call Sign service to be
connected.

Please be ready to quote the PIN number
on the back page of this user guide.

The Advisor will give you your new
telephone number. The new number can
be listed in the telephone directory, to list
your new entry ring BT on 150.

Note

Your BT bill will show the cost of keeping the Call
Sign service along with a credit to cover the first
three months charge. After three months, Call
Sign will be continued automatically at the usual
quar terly pr ice.

Installing BT Twin Talk

Twin Talk has been designed for simple connection
to your existing telephone wiring and sockets.

You can install Twin Talk:

for two phones

•

for a phone and fax/modem

•

as a Mini Business System which automatically

•

transfers an unanswered call to another phone,
see ‘Creating a Mini Business System’.

1 Check the switch

Make sure the switch is towards the
Twin Talk telephone socket.

2 Pull out the battery saver tab

3 Connect the first Twin Talk

Unplug your telephone from the
wall socket.

Plug the Twin Talk into the wall socket.

Plug your telephone into the Twin Talk.

Note

If you subscribe to Broadband, ensure that your
Twin Talk is plugged into the Broadband
microfilter.

4 Set the switch

If you want your existing number to ring
on this telephone, ensure that the switch
is set towards the Twin Talk telephone
socket.

Switch setting for existing telephone
number.

For your new number to ring at this phone,
move the switch towards the Twin Talk
line cord.

Switch setting for new telephone number.

Important

Your Twin Talk will be operational about 12
seconds after installation.

5 Plug in the second Twin Talk

Follow steps 1-4 shown previously to
connect your second Twin Talk to your
other wall socket.

Wall mounting your BT Twin Talk

You can fix your Twin Talk to the wall or skirting
board using the sticky pads provided.

First separate the two pads.

Pull the backing paper off one pad and press it over
the square shape on the battery cover.

Pull the backing paper off the other pad and press
it into the required position on to the skirting board
or wall (if you are fixing to the skirting board, take
care that you don’t fit the pad too close to the floor).

The pad on your Twin Talk will attach itself to the
pad on the wall under pressure.

Important

We recommend that you add further BT Twin
Talks to other telephone sockets in your home or
office. Any phones connected to your telephone
line which are not plugged into a Twin Talk:

will ring to all incoming call s

•

will ring a few seconds before phones connected

•

to a Twin Talk

may interrupt calls being made on other Twin

•

Talk extensions

do not offer call GuardCall privacy

•

(see GuardCall) so users can listen into calls
and talk to your callers

may interfere with the operation of other Twin

•

Talk extensions

Using your BT Twin Talk with a fax
machine/PC fax modem

Your Twin Talk system can be used to provide a
second telephone number for your fax. This can
be a fax machine or the fax modem and software
installed on your PC.

Twin Talk ensures the callers dialling your fax
number will only be connected to your fax machine,
while callers dialling your phone number will ring
your telephone.

Note

If giving your fax machine the new number, try a
test call to make sure the number works. A few fax
machines will only answer to the normal ringing
pattern of your existing number.

If the new number does not work on your fax,
then use your existing number for fax and your
new number for phone calls.

Note

Twin Talk takes a few seconds to process incoming
calls therefore your phone will not start to ring
until a few seconds after ringing is first applied to
your line. This should be taken into consideration
if you use auto answer devices such as fax
machines, answering machines or BT Call
Minder. For further information log on to
www.twintalkhelp.com

Creating a Mini Business System

You can use BT Twin Talk in your office or home to
set up a Mini Business System, giving you:

Separate numbers – for different people

•

or departments.

Fewer missed calls – if an incoming call to either

•

phone number is not answered within a few rings,
your other Twin Talk extension will then start
to ring.

To set up your Twin Talks
as a Mini Business System

Unplug Twin Talk from the wall socket
Remove and then replace one of the
batteries.

Slowly and deliberately move the switch
backwards and forwards four times.

Follow ‘Installing Twin Talk’ steps 3 and 4.

Repeat on other Twin Talk.

To remove the Mini Business option
from Twin Talk

Follow Step 1 of the ‘Installing Twin Talk’
section of this guide.

Remove and replace one of the batteries
and then follow Steps 3 and 4 of the
‘Installing Twin Talk’ section.

GuardCall

BT Twin Talk protects calls from being interrupted
if someone else lifts a handset on a phone connected
to your telephone line through another Twin Talk.

So, for example, if your PC is connected to the
Internet you will not lose the call or any data
being transferred.

Note

Your PC will work as normal when connected via
Twin Talk.

To transfer an incoming call to another
Twin Talk extension

Replace the handset on the phone where
the call was answered.

Pick up the handset on the other Twin
Talk extension.

Note

When transferring a call, Twin Talk GuardCall
ensures that only one phone can be connected to
the call at any one time.

Ringback

If you use the BT Ring Back service to let you know
when an engaged number is free, all your phones
will ring, irrespective of the switch setting on your
Twin Talks.

Help

If all phones ring no-matter which number
is called you may have one of the following
problems

There may be a fault in your internal wiring.

It is most likely that the line polarity is reversed
on one or more of your extensions. For further
information log on to www.twintalkhelp.com.

You may have a phone on your line which is not
plugged into a Twin Talk.

Cannot make or receive calls through my
Twin Talk?

Can you make and receive calls at this extension
without Twin Talk connected. If not then the
extension is wired incorrectly. For further
information log on to www.twintalkhelp.com

The battery saver tab has not been removed.

The batteries may be flat, incorrectly fitted or have
been removed. Replace them as shown opposite.

Problems with Caller Display?

Sometimes my phone does not:

• show Caller Display information

• clear Caller Display information

• light up the display

This is the reaction of some phones in response to
the pause between the caller display information
being received and the point at which the phone
begins to ring.

While this may limit the caller information display
on some calls, it is not a fault with your Twin Talk
or telephone.

My cordless DECT phone rings once, even though
the number allocated to it was not dialled?

On some DECT cordless phones that use the Caller
Display service, the phone may begin to ring even
though its number was not called. The phone is
ringing in response to the Caller Display signal.
You can set up Twin Talk to block the Caller
Display signal to this phone.

1 Unplug the Twin Talk from the wall socket.

2 Open the battery compar tment cover and

remove one of the batteries.

3 Set the switch towards the Twin Talk line cord.

4 Replace the battery and batter y compar tment

cover.

5 To set the phone to answer calls to your existing

number, move the switch towards the Twin Talk
telephone socket.

6 To set the phone to answer calls to your new

number, leave the switch where it is.

The Caller Display signal is now blocked for this
phone and the callers number will not be displayed.
All other phones connected to your line will still
receive Caller Display information.

Note

If you want your Twin Talk to pass the Caller
Display signal on to your phone again, then follow
steps 1 to 6 above but ensure that the switch is set
towards the Twin Talk socket at step 3.

My Caller Display box isn’t working properly?

Plug it directly into the wall socket and then
connect the Twin Talk to it.

Testing your Twin Talks:

1 Disconnect all the telephones connected to

your line.

2 Connect a Twin Talk to the master socket (the

first socket in the house).

3 Connect a telephone to Twin Talk.

4 Get somebody to call your existing telephone

number. The telephone should ring when the
switch is set towards the telephone socket
(see Installation section 1) but not when it is in
the other position, (you can move it whilst the
phone is ringing).

5 Repeat with the other Twin Talk. If Twin Talk

works then the problem must be within the
internal wiring.

Help website

Additional help and advice is available by visiting
the www.twintalkhelp.com webs ite.

To replace the batteries

Unplug from wall socket.

Each Twin Talk takes 2 x AA batteries.

Remove battery compar tment cover.

Remove old batteries and then ensure
the switch is towards the Twin Talk
telephone socket.

Insert new batteries as indicated and
replace cover.

Use this guide to re-set your Twin Talks
as before.

General information

Your BT Twin Talk is guaranteed for a period of 12
months from the date of purchase.

Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the Twin Talk or
any component thereof, (other than batteries),
which is identified as faulty or below standard, or as
a result of inferior workmanship or materials.
Products over 28 days old may be replaced with a
refurbished product.

The conditions of this guarantee are:

The guarantee shall only apply to defects that

•

occur within the 12-month guarantee period.

The equipment is returned to BT or its agent as

•

instructed.

This guarantee does not cover button and any

•

faults or defect caused by accidents, misuse, fair
wear and tear, neglect, storm damage, tampering
with the equipment, or any attempt at adjustment
or repair other than through approved agents.

This guarantee does not affect your

•

statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Small Planet
Technology on 01792 513225 or a local qualified
repairer.

Ringer Equivalence Number

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Twin Talk has
a REN of 0. Any other instrument provided by BT
may be assumed to have a REN of 1 unless
otherwise stated. A total REN of 4 is allowed.

Twin Talk is a UK Registered Trademark
22080229

Twin Talk is a UK Registered Design 2104768

Twin Talk is a the subject of UK Patent
Application 0122899.8

Declaration of Conformity with European
Community Directive 1999/5/EC.

The Declaration of Conformity may be viewed at
www.twintalkhelp.com

PIN Number

Offices worldwide

The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.

© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. TwinTalk. Issue 1 (9/02) 4