BT TOTAL BROADBAND QUICK START GUIDE

Bringing it all together

BT Total Broadband

Set-up guide

Thank you for choosing BT Total Broadband

Whether you’re new to broadband or an old hand, use this guide to set up and get the most
out of your broadband service.

If you need some help, please see help and support on the other side of this guide.

Your line needs time to establish its best speed

To make sure you receive the fastest, most reliable service possible on your line, we’ll
remotely test it for up to ten days after your broadband is activated. This may occasionally
interrupt
settle down

Please note: if you use an online speed checker to test your broadband speed during these
ten days it may not give you an accurate result.

your service and cause your speed to vary. This is normal, and your speed will

after ten days.

If you prefer, we can set it all up for you. For a small charge, a BT Home IT Support
engineer can visit and set up your broadband, email and security – and give you a
brief introduction to the service.

Call 0800 876 6542 or go to www.bt.com/homeitinstall

Set-up. Follow these four simple steps to get online.

You can start set-up at any time, but please bear in mind that your new broadband service
may not be activated until midnight on your activation day. Most routers have a DSL
or broadband light to show you when they’re connected to an active broadband service.
If your router’s DSL or broadband light doesn’t come on after you’ve completed Step 2 on
the following page, this may mean your service hasn’t been activated yet.

1. Fit filters

You need to fit an ADSL filter to every telephone socket that you use in your home.
Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky). These devices
need to use a filter to prevent interference with your broadband service.

You may have received filters with your router. If you need more, you can order BT ADSL
filters at www.bt.com/shop or by calling us on 0800 800 150. Most computer shops also
stock ADSL filters.

If you don’t have enough filters, you can still continue, but you must
unplug any device without a filter from its phone socket for broadband
to work properly. You can reconnect the device once you’ve an ADSL
filter for it.

You don’t need to use an ADSL filter if your home already has an
ADSL master socket.

ADSL master socket