Welcome
BT Smart Hub user guide
Powerful, clever and faster than ever – your
sleek new Hub has arrived. We hope you
have fun using it.
Here’s what’s in this guide
What’s in the box 2
Get to know your BT Smart Hub 3
How to set up and get connected 4
Get more with My BT 6
Get ready with your BT Extras 7
Troubleshooting 8
Hub Manager 10
Need some help? 11
Other information 11
Thanks again for choosing BT.
Got a bundle, like a BT Mini Hub or BT TV, too?
Set up your Smart Hub rst before setting up anything else.
BT Smar t Hub BT Mini ConnectorBT Mini Hub You V i ew bo x
Hello
What’s in the box
BT Smar t Hub
FilterPower cable and plug
(in two parts)
BT Smar t Hub
user guide
Welcome
BT Smart Hub user guide
Broadband cable
(grey ends)
Ethernet cable
(yellow ends) for a
wired connection
Extra sticker with
Hub details to put
somewhere handy
Wireless Network Name:
BTHub6-ABCD
Wireless Password/key:
8888wwwwwWWW
Admin Password for Hub
Manager (view at hub.home):
8888WWWW
To get even more from your BT
Broadband visit: bt.com/extras
2
Get to know your BT Smart Hub
Front Back
Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTHub6-ABC D
1
Enter your Wireless
Passwor d/key:
8888wwwwwWWW
2
Admin Password for
Hub Manager:
8888WWWW
Power
On | Off
Power
Factory
Reset
USB Gig Ethernet
1 2 3 4
Broadband
Hub status light
Have a look at page 9 to see what
your Hub lights mean
Broadband port USB port Four Gig Et hernet po rts
To connect devices
using a cable
Power buttonPower socket
Hub wireless settings
A handy removable card
with all you need, including
passwords, to connect
wirelessly
WPS button
and light
Use this as a quick
way to connect
wireless devices.
See page 5
Factory Reset
button
See page 9
3 For more help, go to bt.com/help/broadband
Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTHub6-ABCD
1
Enter your Wireless
Password/key:
8888wwwwwWWW
2
Admin Password for
Hub Manager:
8888WWWW
Power
On | Off
Power
Factory
Reset
USB Gig Ethernet
1 2 3 4
Broadband
Double master socket
You don’t need a filter
Single master socket
Use a filter
to Hub
to Hub
Filter
Only use the
plug that came
with your Hub
Click!
After a few minutes, a blue light
will show your Hub is ready.
Broadband cable
(grey ends)
Power button
How to set up and get connected
1 Connect
• Plug the broadband cable (grey
ends) into your Hub and the
other end into your master
phone socket.
• A master socket is the main
socket for the phone line in your
home. It’s not an extension socket.
• Depending on your socket type,
you might need to use a lter.
2 Plug in power
• Slide the two parts of the Hub’s
power plug together until they
click into place.
• Connect the power cable to your
Hub, plug it in at the wall and
switch the socket on.
3 Turn Hub on
• Press the Power button on the
back of the Hub.
• The light on the front will
change colours while your Hub
sets itself up. This takes a few
minutes.
4 You’re online
• Your Hub is ready when the
light turns steady blue.
• If it isn’t blue, see page 8 for
help with connecting.
Set up your Hub
We’ll email or text you when your broadband is ready. You can then set up your BT Smart Hub.
To ge t th e fa st es t po ss ib le s pe ed w it h th e ne w Hu b: u np lu g al l yo ur o ld b roa db an d ki t, i nc lu di ng t he o ld p ow er p lu g, lt er s an d Et he rn et c ab le s.
1
4 Welcome to BT Broadband