BT Broadband, Secure Services Installation Manual

1Setting up your BT Secure Services appliance

A Before proceeding with your BT Secure Services appliance

installation, ensure that you have received your 36 character
activation key from BT Secure Services. Your activation key
email should also contain your WAN IP, Subnet Mask,
and Default Gateway addresses. If you have not received
the Activation Key via email, call Technical Support,
on Freefone 0808 234 6238.

B Unpack the BT Secure Services appliance (verify contents).

1 - BT Appliance, 1 - Power Supply, 1 - Power Cord,
3 - Connection Cables (Red, Orange, Green).

C Connect the supplied red cable from the WAN port of your

BT Secure Services appliance to the LAN port of your BT Net
equipment. This should be the only cable connected into the
LAN ports of your BT Net equipment.

2Connecting your laptop/PC to BT

Secure Services appliance

A Temporarily connect your laptop or PC to the LAN port of

the BT Secure Services appliance using the supplied orange
cable. Your laptop or PC should be configured to obtain an
IP address via DHCP.

B On your Laptop or PC, click the start button, then the

Run icon.

C Type CMD in the Run dialog box.

D In the DOS window that appears type, ipconfig /release and

press Enter/Return.

E Once this command has processed, type in ipconfig /renew

and press Enter/Return.

3Activating your BT Secure Services appliance

A Open a web browser and type 10.0.0.1 in the address bar.

The default username and password is admin, admin.

B Click the Setup Wizard link at the top of the screen.

1. Once your appliance has verified network cable link
status, click the Continue button.

2. Select “Static” from the WAN 1 Connection type drop
down menu. Enter the WAN IP address, Subnet Mask and
default Gateway contained in your activation key email.
Click the Submit button to continue. Once your appliance
has verified internet connectivity, click the Finish button
to exit the Setup Wizard.

C Click the Activation Wizard button at the top of the screen

1. Your BT Secure Services appliance will automatically
display its current activation status. Click the Continue
button to proceed.

2. Once your appliance has verified it’s ability to reach the
activation systems, click the Continue button.

3. Once prompted, enter your 36 character activation key
and click the Continue button.

D Your BT Secure Services appliance will now download all

configurations and firmware updates. When the activation
process has been completed, your BT Secure Services
appliance will automatically reboot. You will hear five
consecutive beeps once the appliance
has finished rebooting.

E You may now connect the

LAN port of your BT
Secure Services
appliance into your
network using the
supplied green cable.
Your installation is now
complete.

Bringing it all together

IT . communications . support

BT Net customers – Installation guide

BT Secure Services appliance
WAN Port

BT Net equipment
LAN Port

BT Net equipment
LAN Port

BT Secure Services appliance
WAN Port

1Setting up your BT Secure Services appliance

A Before proceeding with your installation, ensure that you

have received your 36 character activation key from BT Secure
Services. If you have not received the Activation Key via email,
call Technical Support, on Freefone 0808 234 6238.

B Unpack the BT Secure Services appliance (verify contents)

1 - BT Appliance, 1 - Power Supply, 1 - Power Cord,
3 - Connection Cables (Red, Orange, Green).

C Connect the supplied red cable from the WAN port of your

BT Secure Services appliance to the LAN port of your 2Wire
Converged Hub. This should be the only cable connected into
the LAN ports of your Converged Hub.

D Connect the power to your BT Secure Services appliance and

allow it to boot. You will hear five consecutive beeps once the
appliance has finished booting.

2Connecting your laptop/PC to BT

Secure Services appliance

A Temporarily connect your laptop or PC to the LAN port of

the BT Secure Services appliance using the supplied orange
cable. Your laptop or PC should be configured to obtain an
IP address via DHCP.

B On your Laptop or PC, click the Start button, then the

Run icon.

C Type CMD in the Run dialog box.

D In the DOS window that appears type, ipconfig /release and

press Enter/Return.

E Once this command has processed, type in ipconfig /renew

and press Enter/Return.

3Activating your BT Secure Services appliance

A Open a web browser and type 10.0.0.1 in the address bar.

The default username and password is admin, admin.

B Click the button labelled Quick Start Wizard. Your BT Secure

Services appliance will now attempt to automatically
configure your 2Wire Converged Hub and automatically
obtain its WAN IP address information.

C Once your appliance has verified its ability to reach the

internet, you will be prompted for your 36 character
activation key.

D Your BT Secure Services appliance will now download all

configurations and firmware updates. When the activation
process has been completed, your appliance will
automatically reboot. The appliance will beep five consecutive
times once it has finished booting.

E You may now connect the LAN port of your BT Secure Services

appliance into your network using the supplied green cable.
Your installation is now complete.

F (Optional) If you would like to utilise the wireless access point

capabilities of your 2Wire Converged Hub, connect the green
cable from the LAN port of your BT Secure Services appliance
to one of the LAN ports on your 2Wire Converged Hub.
All other wired local network devices
can be connected into the remaining
available LAN ports on your
2Wire Converged Hub.

Bringing it all together

IT . communications . support

BT Broadband customers – Installation guide

BT Secure Services appliance
WAN Port

Converged Hub
LAN Port

BT Secure Services appliance
WAN Port

Converged Hub
LAN Port