BT RESPONSE 70 User Manual

Userfriendly Guide
Response 70
At a glance
Lift flap
2
At a glance
VIP button
Allows special callers to signal their presence when the answering machine is on
Page 15
Answer on/off and stop button
Switches the answer mode on or off, or stops the playback of messages
Page 10
Volume button
Adjusts the volume when playing back messages or memos
Page 8
Play/Memo/ Pause button
Use to record memos and play/pause messages or memos
Page 11
Skip buttons
Press to skip for war d and backward through messages and memos
Page 12
Speaker cover
R70
VIP
STOP PAUSE
ANSWER
on/off
SKIP SKIP
battery
low
0
VOLUME
+
PLAY
memo
VIP
0
battery
low
ANSWER
on/off
PLAY
memo
SKIP SKIP
VOLUME
+
STOP PAUSE
IF RED DOT SHOWS ON THE
DISPLAY, THE BATTERY NEEDS
TO BE FITTED OR REPLACED.
ONLY USE PP3 9V BATTERY
1471
Outgoing
Message
Security
Code:
To set on/off
press &
release button
To check OGM
press &
release button
Delete button
Use to delete messages
Page 12
Security code
Use to begin remote access
Page 17
1471 button
To set the 1471 feature on or off
Page 16
Outgoing message button
Use to record or check your outgoing message
Page 8
Battery low indicator
Page 7
Message indicator (LED display)
Page 10
Microphone
Use to record outgoing messages and memos
Page 9
Back-up battery cover
Page 7
3
Contents
At a glance 2
Introduction 4
Setting up your Response 70 5
Using your Response 70 8
Remote access 17
Help 21
Guide to the display 23
Technical information 24
Index 26
Wall-mounting 27
In this user guide, we’ve included helpful tips and useful notes.
Hints and tips
boxes
4
Introduction
Your Response 70 answering machine is designed for ease of use and made to the high standards set by BT
We thank you for making the right choice and expect that your machine will give you many years of quality ser vice.
Please read the instructions carefully before use, and keep this User Guide for future reference.
Date of purchase:
Place of purchase:
Serial number:
(on base of answering machine)
Purchase price:
(for warranty purposes, proof of purchase is required, so please keep your receipt)
For your records
If you have problems with your machine, call the Response 70 Helpline Service, Lo-call 08457 585 589.
Customer Helpline
5
Setting up
Follow these steps to get your Response 70 ready to use
IMPORTANT
Check that your Response 70
is complete. When you unpack
you must have:
Response 70 answering machine with telephone line cable attached
Mains power adaptor plug
Screws and wall plugs for wall mounting
The apparatus is only designed to be operated in a normal office or domestic environment. It should not be used in bathrooms or near water.
Warning
Situating your
Response 70
Situate your Response 70 close enough to a telephone socket and a mains power supply socket so that the cables will reach.
Do not cover or enclose the machine; allow a free flow of air to its sur faces.
To wall mount your Response 70, use the screws and wall plugs provided. There is a wall-mounting template at the back of this guide.
6
Check your
telephone
wall socket
If you do not have a modern-style socket, call Freefone
0800 800 150
and ask for a BT engineer to come and fit the correct socket.
This is a chargeable ser vice.
Plug your
Response 70 into the
wall socket
Plug your
telephone line cord
into the back of the
machine
Plug the
mains adaptor into
the back of the
machine
Place the adaptor cord behind the clip on the back of the unit to prevent it being pulled out accidentally.
Failure to use the adaptor supplied may result in damage to the product.
Now plug the mains
adaptor plug into a
convenient mains
socket
The display will flash for 8 seconds.
It will then show the normal ‘no messages’ display.
Your Response 70 is now ready to accept messages.
Electrical storm
warning
Note 1
During electrical storms, you are advised to disconnect your apparatus because damage may occur.
Note 2
If a fault occurs during the 12-month warranty period and it is due to accidental or wilful damage (including lightning and electrical damage), BT will not replace or repair the equipment free of charge.
Your Response 70’s battery low light, located beside the display, indicates back-up battery strength. The LED will light up when the battery power is low. It also remains lit when no back-up battery is inserted or if the lid is not fully closed.
battery
low
7
PP3 9V
Insert back-up
battery
BT recommends that you inser t an alkaline PP3 9V batter y (not supplied) to provide up to 6 hours back-up. This will ensure messages are saved in the event of power failure.
Place the back-up batter y in the compar tment under your Response 70’s cover.
The back-up battery compartment must be fully closed for the battery to operate.
To set
the volume
The message playback volume can be set to a level suitable for you.
Press + to increase the volume.
Press - to decrease the volume.
As you press, a beep sounds at the level you are selecting. When the volume is at its highest or lowest you will hear 2 beeps.
which announces ...
You can record your own outgoing message to replace the pre­recorded message. If you record your own message, the pre­recorded message is automatically removed and stored in memory, in case you wish to reinstate it.
Your Response 70 has a total recording capacity of 14 minutes. Any outgoing message you record can be up to 2 minutes long, but you should keep it short to allow more time for recording incoming calls.
To record your outgoing message
Using your Response 70
VOLUME
+
Beep!
If you alter the volume during playback of a message, the beep does not sound but the volume will change accordingly.
If the volume is below mid-volume it will automatically return to the mid-volume setting when any buttons are pressed (for example, if a message is played back). The volume is unaf fected during remote access or call screening.
To record your
outgoing message
The outgoing message is the message a caller hears when your Response 70 answers a call.
The Response 70 has a pre-recorded outgoing message
Hello,your call cannot be taken at the moment,so please leave your message after the tone.
8
Your own message has now been replaced by the Response 70’s original pre-recorded message.
To switch the
answering machine
on and off
Press the ANSWER
ON/OFF
button. Your Response 70 will announce ...
Display shows a single dash.
Press the ANSWER
ON/OFF
button again. The machine will announce ...
To receive incoming
messages
Your Response 70 will automatically record an incoming message when it is connected to your phone socket and is set to ‘answer on’.
When your Response 70 has received new messages (or memos) it will beep (see ‘To
switch Message Alert off ’) and the display
will show the number of messages received. If you have more than 9 messages, the display will flash 9.
Two minutes is the maximum time allowed for each incoming message. If the maximum message length is reached, your Response 70 will announce, ‘Thank you for calling’ and disconnect the line.
If the memor y is full then it will announce, ‘Memory full, thank you for calling’ and disconnect the line.
Your Response 70 can record up to 30 messages and memos, within a total recording time of 14 minutes. If the memor y capacity is full, the display will flash F and your answering machine will not record further messages.
To switch Message
Alert off
You can stop your Response 70 from beeping to indicate new memos and messages.
Press and hold the
§
SKIP button.
10
Hello,your call cannot be taken at the moment,so please leave your message after the tone.
Answer off
Answer on
1
2
SKIP
Your Response 70 will announce ...
The display shows ...
To switch Message
Alert on
Press and hold the
§
SKIP button again.
Your Response 70 will announce ...
The display shows ...
Once you have played your new messages, your Response 70 will stop beeping - until you receive more new messages.
To play back a
message
Press the PLAY/MEMO button. Your Response 70 will announce ...
The message will then be played back with a 1471 message left if the ser vice is switched on.
If you have more than one message, messages will be played back in the order in which they were received.
When all your messages have been played back, your Response 70 announces ...
11
Message alert
off
Message alert
on
You have x
messages.
Message 1.
PLAY
memo
PAUSE
1
Sunday,2.13pm
End of messages
ANSWER
on/off
STOP
The display counts down from 8 to 0.
Press the STOP button at any time during playback to stop your messages playing.
To pause a
message
While listening to the message, press the
PLAY/MEMO button.
Your Response 70 will beep during pause.
Press the PLAY/MEMO button again to resume listening
PLAY
memo
PAUSE
PLAY
memo
PAUSE
1
2
SKIP
Press the
§
SKIP
button once to return to the star t of the current message.
Press the
§
SKIP
button twice to go back to the star t of the previous message.
To delete individual
messages
Press the PLAY/MEMO button to play your messages.
When the message you wish to delete is playing, press the
DELETE button.
Your Response 70 announces ...
If playback is not resumed within 60 seconds, the machine automatically resets to ‘answer on’ mode.
To skip forward or backward through
messages
When playing back messages, you can skip forward to the next message or backward to the start of the current message (or previous message).
Press the PLAY/MEMO button. Your Response 70 will announce ‘Message 1’ and play the first message.
While the message is being played back ...
Press the SKIP
©
button to skip for war d to the beginning of the next message.
SKIP
SKIP
SKIP
Skip through your messages to make any further deletions.
Press the
ANSWER
ON/OFF button during
the 8 to 0 countdown at the end of your messages to cancel all deletions and retain your messages.
To delete
all messages
Following play back of messages, your Response 70 will count down from 8 to 0.
During this time you can delete all stored messages.
Press the DELETE button while the display is counting down from 8 to 0.
12
3
4
SKIP
Message 1.
PLAY
memo
PAUSE
1
2
Message
deleted
PLAY
memo
PAUSE
DELETE
1
2
DELETE
TIME SAVER
Your Response 70 is pre­set to TIME SAVER. This means that during remote access, if any messages have been recorded your Response 70 will answer after only 2 rings. If there are no messages, it will answer after 6 rings, thereby allowing you the option of hanging up before your Response 70 answers. In using Time Saver you can avoid the cost of a call.
Press and hold the
SKIP
©
button.
Your Response 70 will announce the current answer delay and the display will show it in numbers.
Your Response 70 will announce ...
It will then continue its countdown to 0, and return to ‘answer on’ mode.
If you accidentally delete all messages, you can still save them by pressing the
ANSWER
ON/OFF button before
countdown reaches 0.
To set the answer
delay
Answer delay sets the number of times your Response 70 will ring before answering a call.
Keep holding the
SKIP
©
button. Your Response 70 will announce the answer delay options ...
When you hear your desired setting, release the SKIP
©
button. After 2 seconds your Response 70 will announce the new answer delay setting and then return to ‘answer on’ mode.
To check the
answer delay
setting
Press the SKIP
©
button.
Your Response 70 will announce the current delay setting.
13
All messages
deleted
Time Saver
Time Saver, 2, 3,
4,5, 6, 7, 8, 9
1
2
3
1
Answer delay,
4 rings
SKIP
SKIP
To record a memo
A personal memo can be recorded on your Response 70 and left as a message for another user. Memos can be of any length, up to maximum recording capacity (14 minutes), but you should keep them shor t to allow time for recording incoming messages.
Read all the steps before you begin recording.
Press and hold the
PLAY/MEMO button.
Your Response 70 will beep and the display shows ...
you to identify the caller and decide whether to take the call. (The VIP feature must be set to OFF.)
Make sure that the volume is at an audible level. (See ‘To set the volume’, page 8)
Allow the incoming call to be answered by your Response 70 as normal. You will hear the caller begin to leave a message.
If you decide to take the call, lift the handset and you can speak to the caller. Recording will stop automatically.
If, when you lift the telephone handset your Response 70 does not stop recording, either replace the handset and lift again, or press the
ANSWER ON/OFF
button.
Speak clearly into the in-built microphone.
When you have completed your memo, release the
PLAY/MEMO button.
Your Response 70 will beep again.
Your memo is now stored and can be played back later.
Your Response 70 stores memos and treats them in the same way as incoming messages.
To play back, delete or skip forward or backward through memos, follow the instructions for playing back messages (pages 11 to 12).
To use
call screening
Your Response 70 can answer an incoming call for you, allowing
14
PLAY
memo
PAUSE
Beep!
In-built
microphone
1
2
3
To check
VIP code and
setting
Briefly press the VIP button. Your Response 70 will announce the code number and tell you if the setting is on or of f.
To allow special
callers to signal their
presence
Give your special callers the VIP code. Your pre-set code is 40 Tell them to key in the code when they hear your outgoing message. VIP aler t lasts for 30 seconds.
If callers wish to cancel the aler t, they press the # button on their phone. The unit will give a long beep at the end of the OGM; the caller can then leave a message after the beep.
VIP feature
Your Response 70 has a VIP feature which sets your answering machine to answer calls silently (do not disturb) but allows designated callers to aler t you with a beep tone that they are tr ying to contact you. The VIP feature will only operate with the answering machine in ‘answer on mode’.
To switch VIP on
and off
VIP is pre-set to OFF
Press and hold the
VIP button ...
... and, while holding the VIP button, press the ANSWER ON/OFF button. VIP will switch on.
Repeat the procedure to switch VIP of f.
To change the
VIP code
Press and hold the
VIP button.
Keep holding VIP and press the SKIP
©
button to move forward through numbers, or press
§
SKIP to move
backward.
The code numbers available run from 00 to 59.
When you reach your desired code number, release both buttons. Your Response 70 will announce the new VIP number.
15
VIP
ANSWER
on/off
STOP
+
1
2
Zero,Zero.
Off
Twenty five
VIP
VIP
SKIP SKIP
+
1
2
3
1471 feature
After each incoming message your Response 70 is set to dial the free 1471 ser vice and r ecord the announcement that gives you the telephone number of your caller whether they leave a message or not. On playing back messages you will be given the caller’s number and time of the call. The 1471 feature can be switched of f.
Press the 1471 button.
Your Response 70 will announce ...
Press the 1471 button again and your Response 70 will announce ...
1471 off
1471 on
The free 1471 service announces the day and time that the call was left. Your Response 70 will automatically record this announcement immediately after receiving a call. Consequently the day of the call will be recorded as ‘today’. Therefore it is recommended that you check your messages on a daily basis. The free 1471 announcement also asks if you wish to return the call. In fact you are not able to do this.
To cancel any
procedure
Pressing the STOP button will cancel any procedure cur rently in progress.
After pressing the
STOP button your
Response 70 will return to ‘answer on’ mode.
ANSWER
on/off
STOP
1471
To set on/off
press &
release button
16
1
2
press &
ase button
17
Remote access
Control your Response 70 from another telephone using a Touchtone™ keypad.
If you hear 4 short ‘beeps’ it means you have entered the wrong security code and are invited to try again.
If you take more than 8 seconds to enter a ✱ or number, your Response 70 will announce ‘Thank you for calling’ and disconnect the line.
Once you have entered your security code.
If you have no messages you will hear ...
... and your Response 70 will disconnect the line.
You can turn your Response 70 answering machine on and of f, and listen to your messages from any Touchtone™telephone. To protect your privacy, messages can only be accessed by keying in a 2 digit security code.
For your security code, look inside your Response 70’s speaker cover. (You cannot change the security code.)
To check for
messages
Dial your phone number and wait.
When you hear your outgoing message, press the button on your phone. You will hear a beep.
Key in the first digit of your security code. You will hear a beep.
Key in the second digit of your security code. You will hear a beep.
Beep!
You have no messages.
Thankyou for calling.
Beep!
2
Beep!
7
eg.
eg.
1
2
3
4
If you have messages you will hear ...
Your Response 70 will then play your messages.
Control of your
messages
You can now play back, delete or skip backward and forward through your messages using the phone keypad, as follows:
To replay the message
you are listening to
While the message is playing, press 4 on your telephone keypad. The message will replay from the beginning.
To replay all messages
At the end of your messages you will hear ‘End of messages’. Within 8 seconds press 2 on your telephone keypad. All messages will be replayed.
To go back to a
previous message
While a message is playing, press 4 twice to go back to the previous message, or press it 3 times to move back 2 messages.
You can move back over any number of messages using the 4 button.
To move forward to a
later message
While a message is playing, press 6 on your telephone keypad. Your Response 70 will play the next message.
You can move for war d 2 messages by pressing the
6 button
twice; move for war d 3 messages by pressing it 3 times; move for war d 4 messages by pressing 4 times and so on ...
To delete the message
you are listening to
While listening to the message, press the 5 button on your telephone keypad. Your Response 70 will announce ‘Message deleted’.
To delete all recorded
messages
You can delete all messages immediately after listening to them.
Press the 5 button within 8 seconds of hearing ‘End of messages’. All messages will be deleted. Your Response 70 will announce ‘All messages deleted’.
You have x messages.
4
65524
4
18
19
If you accidentally delete a message or messages, simply end the call within 8 seconds of hearing the ‘Message(s) deleted’ announcement. All messages marked for deletion will be restored.
To pause a message
While the message is playing, press the 2 button.
Press 2 again to resume listening.
If you pause for longer than 60 seconds, the line will be disconnected.
To cancel message
playback or pause and
do something else
While listening or pausing, press the 0 button. Your Response 70 will give 2 beeps and you will have 8 seconds to key in another number.
To turn your
Response 70 off
Dial your number and enter your security code.
Press the 8 button within 8 seconds of hearing either ‘End of
messages’, or ‘You have no messages’.
Your Response 70 will announce ‘answer of f’.
If you press the 8 button again within 8 seconds, you will return your Response 70 on again and will hear the announcement ‘answer on’.
2
0
To turn your
Response 70 on
If you have gone out and left your Response 70 of f, you can turn your machine on from a remote phone.
Ring your answering machine as normal.
Let your telephone ring 20 times. Your Response 70 will then answer as normal.
Hang up the phone.
Your Response 70 is now switched on and will answer calls.
If the memory is full, you will have to delete some messages before your Response 70 will switch to ‘answer on’ mode. After you hear the
Memory full
announcement, you have 8 seconds to enter 2 (to listen to your messages), or 5 (to delete all messages).
8
1
2
1
2
1
2
3
20
To change your
outgoing message
Press the 7 button twice within 8 seconds of hearing either ‘End
of messages’, or ‘Yo u have no messages’.
Your Response 70 will beep to tell you it is star ting to recor d.
When you have finished recording your new message, press and hold the 0 button for 1 second.
Your Response 70 will beep and play back your message to confirm recording.
9
To check your
outgoing message
Press the 9 button while your Response 70 is waiting for remote instr uction.
Your outgoing message will play.
At the end of each procedure you have up to 8 seconds to give another remote instruction by keying in a number.
7
7
0
1
2
21
Help
If you have a problem, the following simple solutions may provide the answer
full. When the memor y is full, the display will flash F .
You cannot hear
messages or incoming
calls
Your Response 70’s volume may be set too low. Adjust the volume by pressing + on the volume control.
You experience a
power cut
If a working batter y is installed inside your Response 70, its settings and messages should be saved until power resumes. It will not be able to record any new messages, however.
No display appears
Is the power switched on at the socket?
Is the power cord plugged in?
No dial tone on
telephone
Is the telephone cord plugged into the back of the Response 70 unit?
Is the telephone cord plugged into the wall socket?
Flashing E
Indicates error. Press the ANSWER
ON/OFF
button on your answering machine. Flashing should stop and Response 70 should
reset to settings on first ‘power up’.
Response 70’s battery
low indicator is on
The back-up batter y is either low in power, missing or incorrectly installed. Lift your answering machine speaker cover and open the batter y compar tment. If batter y is correctly in place, tr y r eplacing it with a new 9V alkaline batter y. When operating at normal power the batter y light remains of f.
Incoming message
does not record
Make sure your Response 70 is set to answer-on mode and that the memory is not
battery
low
22
You cannot access
remotely
Make sure that the telephone you are using to access your Response 70 has a
TouchTone
TM
keypad.
When entering your code, make sure you allow enough time, at least 2 seconds, between digits for your Response 70 to recognise each one.
VIP function does
not respond
Make sure that VIP is switched on. See ‘To switch VIP on or off’, page 15.
To reset
If you encounter a problem and your Response 70 will not respond to any button presses, remove the batter y then turn off the power for 10 seconds. Tur ning the power back on will reset your Response 70 to answer-on mode. All messages will be lost when resetting your Response 70.
If you have problems with your machine, call the Response 70 Helpline Service, Lo-call 08457 585 589.
Customer Helpline
23
Guide to the display
Response 70 status Message indicator display shows
Power off Power up or reset (about 8 seconds) (flashing) Power on - answer-off mode Answer-on mode - no messages -
(flashing slowly), then to
after reset (according to number of messages recorded
following reset) until a button is pressed
Answer-on mode, 0-9 messages -
to
normal use Answer-on mode, more than 9 messages (flashing) Message paused (flashing) Audible message Alert ON Audible message Alert OFF Message recording (memo, outgoing
(flashing)
message or incoming message) Remote access in progress (flashing) Memory full (flashing rapidly) Setting or reading Answer delay or to 1471 function in progress (flashing) Error (flashing rapidly)
24
Technical information
Environment
Your Response 70 should be kept free of dust, moisture, high temperature and vibration, and should not be exposed to direct sunlight. Do not stand it on carpets or other sur faces which generate fibres, or place it in locations which prevent the free flow of air over its sur faces.
Warning
The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 60%. It should not be used in bathrooms or near water.
If the power fails
If the batter y warning light was not lit before the power was lost, all information should be retained for at least one hour (up to 6 hours for a fresh alkaline batter y)
If the light was on, data may be lost even if a back-up batter y was installed.
If no batter y was installed, all information will be lost and the Response 70 will power up as new when power is restored.
How many phones
can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate
the number of items that may be connected to any one telephone line. Your Response 70 has a REN of 1. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated other wise. A total REN of 4 is allowed. (For example: if your Response 70 is used in conjunction with three extension telephones, each with a REN of 1, the total REN is 4).
If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
25
Connection information
Your Response 70 may be connected to public networks in the United Kingdom.
It may also be connected to switching systems that use tone (MF) or pulse (LD) signalling, with ear th or timed break recall. If in doubt, your switch supplier or maintainer should be able to of fer help. Advice on connection to BT switching systems can be obtained by dialling BT Freefone 0800 800 152.
If you do not have a compatible switchboard, it cannot be guaranteed that your Response 70 will operate correctly under all possible conditions of connection.
1471 feature will not work on a switchboard.
Generally your Response 70 can be connected to any switchboard where a simple modern telephone can be used to make and receive calls. It cannot be used to answer calls on PBXs configured for dial 8 night ser vice unless a suitable adaptor is purchased (not available from BT).
Guarantee
If you own your Response 70 – under BT’s guarantee.
BT guarantees the product for one year provided that:
The goods have only been used for their intended purpose, and have not been subjected to misuse, or been wilfully or accidentally damaged.
The goods have not been tampered with or repaired by anyone other than BT, its staff or agents. If a fault does occur in this product, and you
bought the unit yourself, provided that you return it to the place of purchase and produce your receipt, it will either be repaired or replaced free of charge. The terms and conditions of this guarantee do not af fect your statutor y rights.
If you own your Response 70 – outside guarantee.
If your Response 70 needs repair after the guarantee period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network. We recommend that you call BT free,
Freefone 0800 800 150, or visit your
nearest BT shop, and you will be informed of our recommended repair agents.
26
Index
1471 feature 16 Answer delay
setting
13
checking 13 Back-up batter y 7 Back-up batter y 7
warning light Connection information 25 Deleting messages 12 Guarantee 25 Guide to the display 23 Help 21 Helpline 4 Incoming message
deleting individual
12
deleting all 12
playing back 11 skipping through 12
Installing batter y 7 Memos
recording
14
playback 11 Message alert 10
Outgoing message
checking
9
deleting 9 pre-recorded 8
recording 8 Pause 11 Receiving messages 10 Playing messages 11 Remote access 17 REN 24 Screening calls 14 Security code 17 Stop button 16 Switchboards 25 Switching on and off 10 Technical information 24 Telephone line cable 6 Time saver 13 VIP feature
on and off
15
changing code 15
checking code 15 Volume 8 Wall-mounting 27
template Wall socket 6
27
Wall-mounting template
3mm hole
73mm
VIP
R70
3mm hole
STOP PAUSE
ANSWER
on/off
SKIP SKIP
DELETE
VOLUME
battery
low
+
PLAY
memo
Offices in Europe, North America, Japan and Asia Pacific.
The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
Touchtone™is a registered trade mark of
British Telecommunications plc in the UK. ©British Telecommunications plc 1998.
Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Response 70 Issue No.1 (9/98). Designed by The Art & Design Par tnership Limited.
CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)
APPROVED for connection to
telecommunication systems specified in the instructions for use subject to
the conditions set out in them
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