Response 55
User guide
Please open this page for an “at a glance” guide to
your Response 55 answering machine.
TIME
TO CHECK
TIME, PRESS
AND RELEASE
BUTTON
OUTGOING
MESSAGE
TO CHECK,
PRESS AND
RELEASE
BUTTON
In this guide
At a glance 1
Introduction 3
Setting up 4
Using your Response 55 7
Help 17
Technical information 19
Index 21
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.
2
In this guide
Customer Helpline
If you have problems with your
machine, call the Response 55 Helpline
Service, Lo-call 0345 585589.
Introduction Your Response 55
answering machine is designed for ease of use and
made to the high standards set by BT.
We thank you for making the right
choice and expect that your
machine will give you many years
of quality ser vice.
Please read the instr uctions
carefully before use, and keep this
User Guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number (on base of answering
machine):
Purchase price:
(for warranty purposes, proof of
purchase is required, so please keep
your receipt)
3
Introduction
Check that your Response 55 is
complete. When you unpack you
must have:
• Response 55 answering machine
with telephone line cord attached
• 13 amp 760 mains power adaptor
plug
• Screws and Rawlplugs for wall
mounting
Setting upFollow these steps to get your
Response 55 ready to use.
4
Setting up
1 Check your telephone
wall socket
If you do not have a modern style
socket, call Freefone 0800 800 150
and ask for a BT engineer to come
and fit the correct socket. This is a
chargeable ser vice.
2 Plug your Response 55
into the telephone wall
socket
5 Now plug the mains
adaptor plug into a
convenient mains socket
• The display shows 3 lines
flashing “ ” for 8 seconds. Then
the display will show “
0” flashing
slowly.
• Press any button to stop “0”
flashing.
Your Response 55 is now
ready to accept messages
6 Insert battery (for back-
up only)
BT recommend that you inser t an
alkaline PP3 9V batter y (not
supplied) to provide up to 6 hours
back-up. This will ensure messages
are saved in the event of power
failure.
Place the batter y in the
compar tment under your Response
55’s cover.
3 Plug your telephone
line cord into the back of
the machine
You have already connected your
Response 55 to your phone socket.
Now plug your telephone’s cable into
the socket on the back of the unit.
4 Plug the mains adaptor
cord into the back of the
machine
Place the adaptor cord behind the
clip on the back of the unit to prevent
it being pulled out accidentally.
The battery compartment must be
fully closed for the battery to operate.
Failure to use the adaptor (760)
supplied may result in damage to the
product.
5
Setting up
+
-
9V
Your Response 55’s spot
LED, located beside the
number display, indicates
battery strength.
The LED will light up when the battery
power is low. It also remains lit when
no battery is inserted.
8
Setting up
6
Electrical storm warning
Note 1.
During electrical storms, you are
advised to disconnect your apparatus
because damage may occur.
Note 2.
If a fault occurs during the 12-month
warranty period and it is due to
accidental or wilful damage
(including lightning and electrical
damage), BT will not replace or repair
the equipment free of charge.
Recording your outgoing
message
The outgoing message is the
message a caller hears when your
Response 55 answers a call.
• Press and hold the OUTGOING
MESSAGE button. Your
Response 55 beeps and the
display flashes “
r”.
• When you hear the correct hour,
release the
TIME button. Your
Response 55 announces the hour
you have set.
You can now set the current minute.
• Press and hold the TIME button
again. Your Response 55 will
announce the currently set
minute.
• Still pressing the TIME button,
press the © and § buttons to
skip for war d and backwar d
through the minutes.
• When you hear the correct
minute, release the
TIME button.
Your Response 55 announces the
day and time you have set.
After setting the time and day your
machine will automatically return to
answer on mode.
To check the day and time setting
• Press the TIME button. Your
Response 55 will announce the
currently set day and time.
The time on your Response 55 is
announced using the 12-hour clock. Be
sure to hold down the § or © buttons
long enough for your Response 55 to
say whether it is AM or PM .
Using your
Response 55
8
TO CHECK,
PRESS AND
RELEASE
BUTTON
Your Response 55 has a total recording
capacity of 14 minutes for outgoing
messages, incoming messages and
memos. Your outgoing message is
limited to 2 minutes. We do, however,
recommend that you keep it brief to
allow more time for recording
incoming messages.
Your Response 55 has a pre-recorded
outgoing message which announces:
“Hello, your call cannot be taken at the
moment, so please leave your message
after the tone.” This message remains in
the memory and cannot be deleted. You
can, however, record your own outgoing
message to replace it.
Using your
Response 55
9
To check your outgoing message
• Press the OUTGOING
MESSAGE button. Your
Response 55 beeps and your
outgoing message is played
back to you.
• Your Response 55 beeps and then
returns to answer-on mode.
To delete your outgoing message
You can delete your outgoing
message and return to your
Response 55’s pre-recorded
outgoing message.
• Press the OUTGOING
MESSAGE button. Your
outgoing message is played
back to you.
• While the message is playing,
press the
DELETE button.
• Your Response 55 beeps and the
pre-recorded outgoing message
is played back.
• Your message is now replaced by
your Response 55’s pre-recorded
outgoing message.
• You can now record your
outgoing message. Speak clearly
15 to 20cm from the in-built
microphone. Make sure you hold
down the
OUTGOING MESSAGE
button while you record the
entire message.
• When you have recorded your
message, release the
OUTGOING MESSAGE button.
• Your Response 55 will
automatically play back your
message, then beep to confirm
the recording.
• Your Response 55 then returns
to answer-on mode.
To re-record your outgoing
message, repeat this procedure.
Your outgoing message may sound
something like this: “Hello, I’m sorry I
can’t take your call at present. If you
would like to leave a message, please
speak after the tone.”
Receiving messages
Your Response 55 will automatically
record an incoming call when it is
connected to your phone socket
(see Setting up, page 4) and set to
answer-on.
Switching the answering
machine on and off
• Press the ANSWER ON/OFF
button; your Response 55 will
announce: “answer off”.
Display shows a single dash ( -- ).
• Press the ANSWER ON/OFF
button again. Your Response 55
will announce: “answer on”.
The display shows:
0 or the
number of messages recorded.
ANSWER
ON/OFF
STOP
2 minutes is the maximum time
allowed for each incoming message.
If the maximum message length is
reached then it will announce,‘Thank
you for calling’ and disconnect the line.
If the memory is full then it will
announce, ‘Memory full thank you for
calling’ and disconnect the line.
Your Response 55 can record up to 59
messages and memos, or 14 minutes,
in its digital memory. If the memory
capacity is full, ‘F’ f lashes on the
display and your Response 55 will not
answer further calls.
If your Response 55 memory capacity
is full, you can still access your
messages remotely by phoning and
waiting for 20 rings. The unit will then
play the outgoing message and announce
‘Memory full’. It will then wait for
8 seconds to allow for remote access
(see page 15). If no action is taken, the
Response 55 will announce ‘Thank you
for calling’ and disconnect the line.
10
Using your
Response 55
To play back a message
• Press the PLAY/PAUSE button,
your Response 55 will announce
“You have X messages” then the
message (eg “message one”).
• Your message will then be played
back followed by the day and
time it was received.
If you have more than 1 message,
they will all be played back in the
order in which they were received.
After playing back each message,
your Response 55 will announce the
day and time it was received.
When all your messages have been
played back, your Response 55
announces “end of messages”.
To skip forward or backward
through messages
When playing back messages, you
can skip for war d to the next
message or backward to the star t of
the current message or pr evious
messages.
• Press the PLAY button. Your
Response 55 announces the
message (eg “message one”).
• Your message will then be
played back.
• While the message is being
played back, press the © button
to skip for war d to the beginning
of the next message.
• Press the § button once to
return to the start of the cur rent
message, press it twice to skip to
the star t of the previous message.
§
SKIP
SKIP
©
Using your
Response 55
11
When in answer-on mode, your
Response 55’s LED display will show
the number of messages you have, up to
a total of 9. If you have more than 9
messages, the display shows a flashing 9.
PLAY
PAUSE
To delete all messages
Following playback of messages,
your Response 55’s display will
count down from 8 to 0. During this
time you can delete all the stored
messages.
• Press the DELETE button while
the display is counting down
from 8 to 0. Your Response 55
will announce “all messages
deleted”.
Your Response 55 then continues
the countdown from 8 to 0, before
returning to answer-on mode.
To delete individual messages
• Press the PLAY button to
play back your messages.
• When the message you wish to
delete is playing, press the
DELETE button. Your Response
55 announces “message deleted”.
• Repeat this procedure to delete
any fur ther messages.
To pause during playback
• During playback, press the
PLAY/PAUSE button.
• Message is paused, display
flashes “
P”.
• A beep is heard every 10 seconds.
• Press the PLAY/PAUSE button
to resume playback.
DELETE MESSAGES
8
If you press the STOPbutton at any
time during the countdown, all
messages will be saved.
Setting the message alert
Your Response 55 will display the
number of messages left. It will also
beep to let you know that new
messages have been left.
To switch the message alert
on/off
• Press and hold the § button.
Your Response 55 will announce
“Message alert off”. Display
shows . Message alert is now
of f.
• Press and hold the § button
again. Your Response 55 will
announce: “Message alert on.”
Display shows . Message alert
is now on. A beep will be heard
ever y 6 seconds when new
messages have been left.
When you have made your selection,
your Response 55 returns to
answer-on mode.
When message alert is selected, the
beep is silenced by playback of messages
and memos.
§
SKIP
Using your
Response 55
13
Setting the answer delay
Answer delay sets the number of
times your Response 55 will ring
before answering a call.
To change the answer delay
• Press and hold the © button.
Your Response 55 announces the
current answer delay setting,
while display shows the setting.
• Keep holding the © button. Your
Response 55 announces the
answer-delay options: “
TIME
SAVER, 2, 3, 4, 5, 6, 7, 8, 9”.
• When you hear your desired
setting, release the © button.
After 2 seconds your Response 55
announces the new answer-delay
setting and returns to answer-on
mode.
Time saver
Your Response 55 is pre-set to TIME
SAVER. This means that during
remote access if any messages have been
recorded your Response 55 will answer
after only 2 rings. If there are no
messages, it will answer after 6 rings,
thereby allowing you to hang up and
avoid the cost of a call.
SKIP
©
Call screening
Your Response 55 can answer an
incoming call for you, allowing you
to identify the caller and decide
whether to take the call.
• Make sure that the volume is set
to an audible level.
• Allow the incoming call to be
answered by your Response 55 as
normal. You will hear the caller
begin to leave a message.
• If you decide to take the call, lift
the handset and you can speak to
the caller as normal.
• Recording will stop automatically.
Recording a memo
You can use your Response 55 to
record a memo to be played back
later.
To record a memo
• Press and hold the MEMO
button. Your Response 55 will
beep. The display flashes “
r”.
• Speak clearly into the in-built
microphone.
• When you have completed your
memo, release the
MEMO
button.
• Your Response 55 will beep
again.
Your memo is now stored and can
be played back later.
Your Response 55 stores a memo and
treats it in the same way as an
incoming message.
To play back, delete or skip forward or
backward through memos. Follow the
instructions for playing back messages
(pages 11 to 12).
MEMO
If, when you lift the telephone handset,
your Response 55 does not stop
recording, either replace the handset
and lift again, or press the ANSWER
ON/OFF button.
14
Using your
Response 55
Remote access
You can switch on your Response 55
from another telephone or play back
messages and memos using a
Touchtone™ keypad.
To switch on your Response 55
If you have gone out and left your
Response 55 of f then you can turn
your machine on from a remote
phone.
• Ring your answering machine as
normal.
• Let your telephone ring 20 times.
Your Response 55 will then
answer as normal.
• Hang up the phone. Your Response
55 is now switched on and will
answer calls.
To play back messages
• Ring your answering machine as
normal.
• Using a Touchtone™ keypad,
during or after the outgoing
message, press the
✱ button.
You will then hear 2 beeps.
• The display flashes ‘A’.
Using your
Response 55
15
Using the stop button
Pressing the STOP button will
cancel any function currently
in progress.
After pressing the
STOP button
your Response 55 will return to
answer-on mode.
ANSWER
ON/OFF
STOP
• Enter your security code using
the keypad. After entering the first
digit, wait for the confirmation
beep before entering the second
digit. After the second digit your
Response 55 announces:
“You have X messages” and starts
to play them.
You can now play back, delete or
skip for war d and backwar d through
your messages using the keypad as
follows:
2 - Play or pause/resume playback
of messages.
5 - Delete individual messages
during playback or all messages
at the end of message playback.
4 - Skip backwar d through
messages.
6 - Skip forward through messages.
As your Response 55 plays back
messages or memos, it will
announce the day and time they
were recorded.
If you have no messages, you will
hear the announcement: “You have
no messages.”
If you pause during playback of
messages, your Response 55 will beep
every 10 seconds. If you do not
resume playback within 60 seconds,
your Response 55 announces “Thank
you for calling” and returns to answer on mode.
During remote access you can skip
forward and backward through
messages as many times as you like.
However, your Response 55 will only
allow messages to be played back in
full 3 times. It will then announce
“Thank you for calling” and return to
answer-on mode.
To save all incoming messages and
memos, replace the handset. Messages
are saved and your Response 55
returns to answer-on mode.
Using your
Response 55
16
Security code
Your Response 55’s security code is
factory set and cannot be changed.
Your code is printed under the lid of
your Response 55.
Your Response 55 allows 2 attempts
at entering a security code. It will then
beep 4 times before announcing
“Thank you for calling” and hang up.
HelpIf you have any problems using your
Response 55, this section gives you the most common,
easy-to-follow solutions.
No dialling tone on telephone
Check that your telephone is
correctly connected to the socket on
the back of the machine and that
your Response 55 is connected to
your phone socket.
LEDs do not light up
Check that your Response 55 is
correctly connected to the mains
power socket and that the power is
switched on. Check that the adaptor
cable is inser ted into the socket on
the back of the machine.
Outgoing message does not record
Speak clearly, close enough
(15-20cm) to the microphone when
recording your message.
Make sure the memory is not full.
When the memor y is full, the display
will flash “
F”.
Incoming message does not record
Make sure your Response 55 is set to
answer-on mode and that the memory
is not full. When the memor y is full,
the display will flash “
F”.
Caller may be speaking too quietly
or has a bad connection.
Cannot access remotely
Make sure that the telephone you
are using to access your Response 55
has a TouchTone
TM
keypad.
When entering your code, make
sure you allow enough time, at least
2 seconds, between digits for your
Response 55 to recognise each one.
To reset
If you encounter a problem and
your Response 55 will not respond
to any button presses, remove the
batter y then turn of f the power for
10 seconds. Tur ning the power back
on will reset your Response 55 to
answer-on mode.
All messages will be lost when
resetting your Response 55.
17
Help
Customer Helpline
If you have problems with your
machine, call the Response 55 Helpline
Service, Lo-call 0345 585589.
Response 55 STATUS
Power of f
Power up or reset (about 8 seconds)
Power on - answer-of f mode
Answer-on mode - no messages after reset
Answer-on mode, 0-9 messages normal use
Answer-on mode, more than 9
messages
Message play, 1-9 messages
Message play, more than 9
messages
Message paused
Audible message Aler t ON
Audible message Aler t OFF
Message recording (memo,
outgoing message or incoming
message)
Outgoing message play
Remote access
Memor y full
Setting or reading Answer delay
Fault
7-SEGMENT LED DISPLAY
Of f
Three horizontal dashes, flashing “ ”
Single dash in middle of the
display “--”
“0” flashing slowly, then “1” to “9”
(according to number of messages
recorded following reset) flashing
slowly until a button is pressed
“0” to “9”
“9” flashing
Current message number
“9” flashing (after 9th message
played)
“P” flashing
“”
“”
“r” flashing
Number of messages recorded
“A” flashing
“F” flashing rapidly
“t” or “2” to “9”
“E” flashing rapidly
Help
18
Response 55 LED display
Technical information
Environment
Your Response 55 should be kept free of dust,
moisture, high temperature, vibration and should
not be exposed to direct sunlight. Do not stand it
on carpets or other surfaces which generate
fibres or place it in locations which prevent the
free flow of air over its surfaces.
If the power fails
• If the battery-low LED was not lit before the
power was lost, all information should be
retained for at least one hour (up to 6 hours
for a fresh alkaline batter y)
• If the LED was lit, data may be lost even
if a batter y was installed.
• If no battery was installed, all information will
be lost and the Response 55 will power up as
new when power is restored.
How many phones can you have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items that may be
connected to any one telephone line. Your
Response 55 has a REN of 1. Any other
instrument provided by BT may be assumed to
have a REN of 1 unless stated other wise. A total
REN of 4 is allowed. (For example: if your
Response 55 is used in conjunction with three
extension telephones, each with a REN of 1,
the total REN is 4).
If the total REN of 4 is exceeded, the telephones
may not ring. With dif fer ent telephone types
there is no guarantee of ringing, even when the
REN is less than 4.
Connection information
• Your Response 55 may be connected to public
networks in the United Kingdom.
• It may also be connected to switching systems
that use tone (MF) or pulse (LD) signalling,
with earth or timed break r ecall. If in doubt,
your switch supplier or maintainer should be
able to offer help. Advice on connection to BT
switching systems can be obtained by dialling
BT Freefone 0800 800 152.
If you do not have a compatible switchboard, it
cannot be guaranteed that your Response 55 will
operate correctly under all possible conditions of
connection.
Generally your Response 55 can be connected
to any switchboard where a simple modern
telephone can be used to make and receive
calls. It cannot be used to answer calls on
PBXs configured for dial 8 night ser vice unless
a suitable adaptor is purchased (not available
from BT).
Warning
The apparatus is only designed to be operated
in a normal of fice or domestic environment
where the relative humidity does not exceed
60%. It should not be used in bathrooms or near
water.
Technical
specifications
19
20
Technical
specifications
Guarantee
If you own your Response 55 - under BT’s
guarantee.
BT guarantees the product for one year
provided that:
• The goods have only been used for their
intended purpose, and have not been
subjected to misuse, or been wilfully or
accidentally damaged.
• The goods have not been tampered with or
repaired by anyone other than BT, its staff or
agents. If a fault does occur in this product,
and you bought the unit yourself, provided
that you return it to the place of purchase and
produce your receipt, it will either be
repaired or replaced free of charge. The
terms and conditions of this guarantee
do not affect your statutory rights.
If you own your Response 55 - outside guarantee.
If your Response 55 needs repair after the
guarantee period has ended, it must be repaired
so as to remain compliant with the approval
requirements for connection to the telephone
network. We recommend that you call BT free,
Freefone 0800 800 150, or visit your nearest BT
shop, and you will be informed of our
recommended repair agents.
Index
Adaptor cord 5
Answer delay 13
Batter y 5
Call screening 14
Day and time - setting 7
Guarantee 20
Help 17
Incoming message
deleting
12
playing back 11
skipping through 11
LED Display 18
Memos
recording
14
playback 11
Message aler t 13
Outgoing message
checking
9
deleting 9
pre-recorded 8
recording 8
Pause 12
Receiving messages 10
Remote access 15
REN 19
Security code 16
Stop button 15
Switching on and of f 10
Technical information 19
Telephone line cord 5
Telephone wall socket 4
Time saver 13
Volume 7
Wall-mounting template 22
Index
21
Wall-mounting template
22
Wall mounting
Offices in Europe, North America,
Japan and Asia Pacific.
The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are pr ovided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone
™
is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 1997.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China. Issue No.1 (3/97).
Designed by The Art & Design Partnership Limited.
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC (Low
Voltage Directive)
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