BT RESPONSE 123 PLUS User Manual

Response 123 Plus

Digital Telephone and Answering Machine

User Guide

This product is intended for connection to analogue public switched telephone networks and private
switchboards in the United Kingdom.

Please open this page for an ‘at a glance’ guide
to your Response 123 Plus

Please open this page for a further ‘at a glance’
guide to your Response 123 Plus

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305

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At a glance

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Volume

Delete

Mic

Handset clip

Must be used to retain the handset

if wall mounted.

Handset park

To rest the handset during a call when the
Response 123 Plus is wall mounted

Quickdial

Lets you dial numbers stored in the memory.

Secrecy

Lets you talk to someone in the

same room without the person you

are calling hearing you.

R

Recall button for use with switchboards

and BT Select Services.

Store

Lets you store up to 10 numbers

in the memory.

Redial/pause

Redials the last number called.

Inserts a pause.

Memo/ Skip

Lets you record a memo message.

Skips back through your messages

during playback.

OGM

Use to record and check your personal out­going message.

Stop

Stops message playback, or sets the number
of rings.

Delete

Lets you delete individual messages
or all messages. Also sets the security code.

Answer on off

Switches the answering machine
on and off.

Play/Skip

Lets you play back recorded messages and
memos. Skips forwards through your mes­sages during playback.

Batt. Low

Lights up if the battery is not installed or
the back-up battery needs replacing

Volume - +

Adjusts the volume of message playback

and call screening.

Microphone

For recording your outgoing message
or memo.

Directory label

Lets you note down the numbers stored

in the memory.

▲

▲

Message Indicator

Indicates when the machine is on or off,
when messages have been left or when
the memory is full.

3

Key features

Remote Access

You can ring your Response

123 Plus from another
phone to switch it on or play back your
messages.

Time saver

This means that your

Response 123 Plus will
answer after 2 rings if messages have
been left. If there are no new messages,
it will answer after 6 rings. During
remote access this allows you to hang
up before your Response 123 Plus
answers, avoiding the cost of a call.

10-number quickdial
memory

You can store up to 10
numbers and then dial them by
pressing just 2 buttons.

Call Screening

You can hear who’s calling

you through the
loudspeaker and decide whether to
answer the call in person or let your
Response 123 Plus record a message.

Up to a total of 20-minutes recording
capacity

Offers the benefits of digital recording.

Message indicator

Allows you to see when a memo or
message has been left. Also alerts
you when the memory is full by
flashing rapidly.

Loudspeaker volume control

Lets you set the loudspeaker volume for
message playback and call screening.

Voice prompts

Help you to follow instructions more
easily.

phone

numbers

4

In this guide

At a glance 1

Key features 3

Introduction 5

Unpacking your Response 123 Plus 5
For your records 5

Safety information 6

Setting up 7

Using the telephone 10

Using the memory to store and dial numbers 10

Using the answering machine 12

Outgoing message 12

Remote access 17

Your security code 17

Help 20

General information 21

Guarantee 21
Technical information 22
Switchboard compatibility 22

Wall mounting template 23

Index 24

5

Introduction

Your Response 123 Plus has been designed for ease of use and made to the high
standards set by BT. You can expect your Response 123 Plus to give you many
years of trouble-free service.

For your records

Date of purchase:

Place of purchase:

Serial number
(on the underside
of the base unit):

Purchase price:

For guarantee purposes, proof of
purchase is required, so please keep
your receipt.

Keep a reference of your
remote access security
code here:

See Remote access section on page 17.

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Mic

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Press to:

Play all messages.

Play new messages.

Play OGM. If pressed during play

of message, current message will be
deleted. If pressed during the 5 seconds
after the final message has been played,
all messages will be deleted.

Record OGM. Press 4 again to stop
recording. The new OGM will
automatically play back.

Record memo. Press 5 again to stop

recording.

Answer ON/OFF.

Change PIN.

Press once to pause playback, press
twice to stop playback.

Repeat current message.

Skip back to previous message.

Skip forward to start of next message.

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To switch the answering machine ON:

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To access the answering machine menu:

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1

Please read the instructions carefully
before use and keep this User Guide for
future reference.

Unpacking your
Response 123 Plus

If anything is missing, please contact
your place of purchase immediately.

Response 123 Plus
digital phone and
answering machine
with phone line attached

Wall bracket for wall mounting

Plug-mounted 13 amp
power adaptor

Screws and wall plugs

for wall-mounting

Remote access card
Spare memory label

6

Safety information

General

• Simply clean your Response 123 Plus

with a damp (not wet) cloth, or an
antistatic wipe. Never use household
polish as this may damage the
product. Never use a dry cloth as
this may cause static shock.

• Only use the power supply included

with the product. Using an
unauthorised power supply unit will
invalidate your guarantee and may
damage the answer machine. The item
code for the power supply unit is

871036.

• Do not open the Response 123 Plus.

This could expose you to high voltages
or other risks.

• This product should not be used near

emergency/intensive care medical
equipment and should not be used by
people with pacemakers.

• Never dispose of batteries in a fire.

There is a serious risk of explosion
and/or the release of highly toxic
chemicals.

Environmental

• Do not expose to direct sunlight.

• We recommend that you do not place

the product on antique/veneered
wood to avoid damage.

• Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing free flow of air over it’s
surfaces.

• Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
in bathrooms.

• Do not expose your product to fire,
explosive or other hazardous
conditions.

• There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the
storm, as damage is not covered by
the guarantee.

7

Setting up

Follow these steps to set up your Response 123 Plus for use.

Plan the location of your
Response 123 Plus

Situate your Response 123 Plus close
enough to the phone and mains power
sockets so that both cords will reach.

1 Check your telephone

wall socket

2 Plug the power cord into

the back of the machine

To prevent the cord being pulled out
accidentally, hook the power cord
around the cord grip.

CORD GRIP

If you do not have a modern phone
socket, call Freephone 0800 800 150
and ask for a BT engineer to come and
fit the correct one. This is a chargeable
service.

8

4 Set the ringer switch

The ringer switch is on the back of the
base. There are two settings.

ON - ring.
OFF - no ring.

5 Insert the back-up battery

The back-up battery (9v 6LR61 not
supplied) ensures that all settings and
messages are saved for up to 6 hours
in the event of a power cut.

If the back-up battery runs out, or no
battery is fitted, then in the event of a
power failure your Response 123 Plus
will revert to its original settings. Your
messages and outgoing message will
be lost.

The battery compartment is located on
the underside of the Response 123 Plus.

6 Now you can plug your

Response 123 Plus into a
telephone socket

Your Response 123 Plus is now ready
for use.

Ringer

On

Ringer
Off

OPENOPEN

9V BATTERY9V BATTERY

3 Plug the adaptor into a

mains power socket

The message indicator will flash eight
times, and your Response 123 Plus will
announce, “Calls will be answered after
six rings”.

9

8 Handset park

When wall-mounted, if you move away
from the phone during a conversation,
you can park the handset on the top of
your Response 123 Plus.

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Quickdial

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Stop

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Skip

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7 Wall-mounting your

Response 123 Plus

1 Pull out and turn around the handset

clip to prevent the handset from
falling when the product is
wall-mounted.

2 Use the template on page 23 to drill

holes in the wall. Leave a small gap
between the screw heads and
the wall.

3 Route the line cord and power cord

through the channels on the base of
your Response 123 Plus.

POWER CORD LINE CORD

HANDSET CORD

4 Fit your wall mounting bracket to the

base of the phone.

5 Place your Response 123 Plus over

the screw heads and slide down.

Helpline

Should you still have problems with
your machine, contact the BT
Helpline, Lo-call 0845 769 7146.
(9am - 5.30pm, Monday to Friday)

Screw

Wallplug

Wall

To insert a pause when
storing a number

Press the REDIAL button at
the point where you want to
enter a pause. When you dial
the number stored in the
memory, your Response 123
Plus will automatically insert
the pause where it was stored.

10

Using the telephone

Using the memory to
store and dial numbers

Your Response 123 Plus can store and
dial up to 10 phone numbers, each up
to 16 digits long, which can be dialled
by pressing just 2 buttons.

Enter the number you want to
store.

Press the

STORE button again.

Press keypad number (any
number from 0-9) under which
you want to store the phone
number.

Replace the handset.

Store

To store a number

Press buttons in the order shown

Lift the handset. The dialling
tone can be heard. When
storing numbers you will still
hear the dial tone and may
hear recorded messages from
the telephone exchange.
Please ignore this, it does not
affect storing numbers.

Press the

STORE button.

Store

Note

Use the directory label to make a note
of the numbers you have stored in the

memory.

Note

When storing numbers in the
memory you will not hear
confirmation beeps as you press the
keypad buttons.

Redial

To use the secrecy function

During a conversation, you can
speak to another person in the
same room without the caller
hearing.

Press and hold down the
SECRECY button. Your caller
cannot hear you.

Release the

SECRECY button

to talk to your caller again.

To change a stored number

Repeat the steps for storing a
number. The new number will
replace the existing stored
number.

11

To redial the last number

A redial number can be no
longer than 32 digits.

Lift the handset.

Press the

REDIAL button.

The last number called is
dialled.

Redial

To dial a stored number

Lift the handset.

Press the

QUICKDIAL button.

Press the button under which
the number you want is stored.
The number is dialled.

Quickdial

Secrecy

Secrecy

12

Using the answering
machine

Your Response 123 Plus comes with a
pre-recorded outgoing message. “Hello.

Your call cannot be taken at the moment,
so please leave your message after the tone”.

You can use this outgoing message or
you may prefer to record your own.

To record your outgoing
message

You can record an outgoing
message of up to 30 seconds
long.

Press and hold down the

OGM

button. Your Response 123 Plus
will announce, “Please speak

after the tone, to end recording
release the button”.

Record your message. Speak
clearly, about 15-30 cm from
the microphone.

To end recording release the
OGM button. Your Response
123 Plus will announce, “Your
outgoing message is” and will
play the message back to you.

To switch the answering
machine ON and OFF

Press the ANSWER ON/OFF
button to turn the answer
functions on or off. You will hear
“Answer on” or “Answer off”.

When on, the message
indicator on the

PLAY button

lights up.

p

PLAY

Answer

on off

To adjust the loudspeaker
volume

Press the button to
increase the volume.

Press the button to
decrease the volume.

Outgoing message

The outgoing message is the message
a caller hears when your Response 123
Plus answers a call.

OGM

OGM

To check your outgoing
message

Press and release the OGM
button. Your outgoing message
will be played back to you.

13

OGM

To change your outgoing
message

You can change your outgoing
message at any time by
recording a new message as
described on page 12.

To delete your outgoing
message

Press and release the OGM
button.

During playback of your
outgoing message press the
DELETE button.

Your Response 123 Plus will
return back to the pre-recorded
outgoing message. This setting
will be announced.

Receiving messages

After following the set-up
procedure your Response 123
Plus is ready to receive
messages.

Callers can leave messages of
up to 3 minutes long.

Your Response 123 Plus will
terminate a call under certain
conditions:

• If a caller pauses for more
than 4 seconds when leaving
a message.

• If the memory becomes full
during recording.

• If the incoming message
lasts longer than 3 minutes.

OGM

Delete

14

If the memory is full

The message indicator light
will flash rapidly.

Your Response 123 Plus will not
answer any calls, allow you to
record a new outgoing message
or record memos until you
have deleted some or all of the
messages. If any of these
functions are tried while the
memory is full, your Response
123 Plus will announce
“Memory full”.

Message indicator

While a message is being
recorded, the red message
indicator light on the PLAY
button will flash.

When a message has been
recorded, the red light flashes.

p

PLAY

To set the number of rings

Your Response 123 Plus is set
to answer a call after 6 rings.

You can change the number
of rings before your Response
123 Plus will answer a call.
You have a choice of between
2-9 rings and Time Saver.

The Time Saver setting can
avoid you the cost of a call when
accessing your machine remotely
from an external telephone.

When set to Time Saver your
Response 123 Plus will answer
after 6 rings if no new messages
have been recorded, or 2 rings
if new messages have been
recorded. See page 17 for more
information on Remote access.

Press and release the

STOP

button. Your Response 123 Plus
announces the current setting,

“Calls will be answered after
six rings”.

To change the setting press
and hold the

STOP button to

hear the settings.

Release the

STOP button
when the desired setting is
announced. Your Response 123
Plus will announce, “Calls will
be answered after x rings” or if
set to Time Saver, “Answer delay,
time saver”.

Stop

Stop

15

To delete individual
messages

While your messages are
being played back:

Press the

DELETE button to

delete messages one at a time.

You will hear,

“Message deleted”.

To play back messages
and memos

When the red light is flashing:

Press the

PLAY button. You

will hear, “You have x messages”.

Your messages and memos are
played back in the order they
were received, until all your
messages have been played.

Press the

SKIP/MEMO button
once to replay the current
message, or twice to return to
previous message.

Press the

SKIP/PLAY button
once to skip forward to the
next message.

When you reach the last
message you will hear,

“End of

messages, to delete all messages,
press delete”.

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PLAY

Skip

PLAY

Skip

Memo

To stop playback

While your messages are
being played back

Press the

STOP button to stop

playback.

To delete all messages

Wait until playback of all
messages has finished.

You will hear

“End of messages.

To delete all messages, press
delete”. Within 8 seconds press

the DELETE button. You will
hear. “All messages deleted”.

Delete

Stop

To record a memo message

You can use your Response 123
Plus to record a memo which
can be played back by
another user. A memo can be
any length up to the maximum
recording time available.

Press and hold the

MEMO

button. You will hear, “Please
speak after the tone. To end
recording release the MEMO
button”. Speak your memo.

To end recording release the
MEMO button.

Memo

Delete

16

Call screening

You can let your Response 123
Plus answer an incoming call
and hear the caller's voice
through the loudspeaker, so
you can decide whether or not
to take the call in person.

Ensure the answer machine is
switched on.

Make sure the volume is set to
an audible level.

When the phone rings, let the
machine answer the call and
wait until the caller begins to
leave their message.

If you want to talk to the caller
in person, pick up your
handset and speak.

Your Response 123 Plus will
automatically stop recording
and reset to answer new calls.

Answer

on off

Volume

17

Remote access

You can switch on and operate your answering machine from another TouchTone

TM

phone to play back your messages and memos.

Your security code

To help keep your messages private,
your Response 123 Plus requires you
to enter a 3-digit remote access security
code before you can play back your
messages.

The pre-set code is 012. This can only
be changed using your Response 123
Plus telephone.

To check your security code

Press the DELETE button.

You will hear,

“Your security

code is xxx”.

Delete

To change your security code

Press and hold the DELETE
button.

You will hear,

“Security code

setting”, then release the

DELETE button, you will hear

“First digit”.

Press the

PLAY button to up
or MEMO button to down, the
digit. Each time you will hear
the number announced.

When you hear the number
you want, press the

DELETE

button.

You will then hear,

“Second

digit”. Choose the second digit

using the same procedure and
repeat again for the third.

When you have finished all
three digits, you will hear,
“Your security code is xxx”.

Delete

Delete

Memo

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PLAY

18

To switch on your answering
machine from another phone

This is useful if you forgot to
turn on your answering
machine before going out.

Ring your Response 123 Plus
phone number. After 20 rings
your machine will then
answer the call. To switch on
your answering machine, press
the

0 button on the phone

during remote interrogation

(see page 19).

You now have 8 seconds to
enter any other instructions
before your Response 123 Plus
hangs up.

You can now use the phone
keypad to playback, delete, or
skip backward and forward
through your messages.

To operate your Response
123 Plus remotely

Call your Response 123 Plus
phone number.

After listening to the outgoing
message press the

✱

button

on the phone. You will hear,

“Please enter your security
code”. You have 8 seconds to

begin entering your code. If
you do not, you will hear,
“Thank you for calling” and
the line will be disconnected

Key in your security code.

You will hear,

“You have x new

messages” or “You have no new
messages” then “To hear the
main menu press 1”.

Note

If you enter the wrong security code
you will hear, “Incorrect security code,
please enter your security code”. If you
enter the wrong code again you will
hear, “Incorrect security code, thank you
for calling” and disconnects the line.

✱

0

19

Menu for remote access

To hear the main menu.

Plays all messages.

Plays new messages.

During playback:

Skips back to previous
message.

During playback:

Current message being played
will be deleted. You will hear,
“Message deleted”, as
confirmation.

Skips forward to the start of
the next message.

Plays the outgoing message.

To record a new outgoing
message. You will hear

“Please
speak after the tone, to end
recording, press #”.

To switch your answering
machine on or off. Your
Response 123 Plus will
announce the mode you have
set.

“Answer on” or “Answer off”.

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0

There is a silence in the middle of
recorded messages

You may have accidentally pressed the
MEMO/SKIP or ANSWER OFF/ON
button and recorded a ‘silent’ message.
Delete as you would a normal message.

(See page 15)

Outgoing message does not record

Speak clearly, close enough (15-30 cm)
to the microphone when recording
your message.

Incoming message does not record

Check that the memory is not full.

Your Response 123 Plus cannot be
operated from another phone

Check the phone you are using is set to
tone dialling. You may be pressing the
buttons too quickly. Check you are using
the correct security code. Some cordless
telephones and payphones are not
compatible.

20

Help

If you have any problems using your Response 123 Plus, this section gives you the
most common solutions.

Hear dial tone or recorded Exchange
messages when storing numbers

This may happen when storing numbers.
This does not prevent numbers from
being stored.

No dialling tone

Check your line cord is correctly
connected to the socket and the phone.

You dial and nothing happens

You may be connected to an exchange
which has not been modernized.
Call BT on Freefone 0800 800 150 for
information.

The phone does not ring

Check the phone is connected to the
line. Too many other phones or faxes
can overload the line. (See How many
telephones can you have? page 22.) Check
the ringer is not turned off. (See page 8)

Message Indicator does not light up

Check your Response 123 Plus is
correctly connected to the mains and
that the power cord is inserted into
the socket on the back of the machine.
If the unit is in OFF mode the message
indicator does not light up.

If you forget your remote access code

Press the DELETE button and your
Response 123 Plus will announce, “Your
security code is xxx”. You can change this
by using the DELETE button on your
Response 123 Plus (see page 17).

Helpline

Should you still have problems with
your machine, contact the BT Helpline,
Lo-call 0845 769 7146.(9am -5.30pm,

Monday to Friday)

21

General information

Guarantee

Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Response 123 Plus,
or any component thereof, (other than
batteries), which is identified as faulty or
below standard, or as a result of inferior
workmanship or materials. Products over
28 days old from the date of purchase
may be replaced with a refurbished
product.

The conditions of this guarantee are:

• The guarantee shall only apply to
defects that occur within 12 months
from the date of purchase, provided
that the equipment is sent to the
repair address within this period.

• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than approved agents.

• This guarantee does not affect your
statutory rights.

Within the 12 month guarantee
period:

If you experience a problem with your
Response 123 Plus please read the Help
section or call the Helpline, Lo-call
0845 769 7146. Calls are charged at
local rates.

In the unlikely event of a defect
occurring, please return the product,
with the receipt, to the place of purchase.

Outside of the 12 month guarantee
period:

If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on Lo-call 0845 769 7146
for information on our recommended
repair agents.

If you have to return your
Response 123 Plus

Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.

22

Technical information

How many telephones can you have?

All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your Response
123 Plus has a REN of 1. A total REN of
4 is allowed, if the total REN of 4 is
exceeded, the telephones may not ring.
With different telephone types there is
no guarantee of ringing, even when the
REN is less than 4.

Only use approved power supply, item
code 871036.

Only use approved batteries, 9V 6LR61.

Switchboard compatibility

This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards, which support tone
dialling and time break recall. If in doubt
please consult your service provider.

RTTE Directive

This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.

This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
(1999/5/EC).

23

Wall-mounting template

If wall-mounting your Response 123
Plus, drill two holes for the screws
using this template, the top point
and either of the two bottom points
should be used, and insert the wall
plugs provided (if required).

See page 9 for further instructions.

24

Index

Adaptor 8

Answering machine

number of rings 14
on and off 12
outgoing message 12
receiving messages 13

At a glance 1

Batteries

back-up battery 8

Call screening 16
Delete

all messages 15
individual messages 15

Guarantee 21
Help 20

Helpline 9
Memo message 15
Memory

dial stored number 11
change stored number 11
full 14
insert a pause 10
redial last number 11
store a number 10

Message indicator 14

On/off

answering machine 12

Outgoing message

change OGM 13
check OGM 13
record OGM 12

Pause when storing a number 10

Playback

messages and memos 15

Power cord 7

Receiving messages 13

Record

memo message 15

outgoing message 12
Redial 11
Remote access 17

change security code 17

menu 19

operate from another phone 18

switch on from another phone 18
Returning your product 21
Ringer Equivalence Number (REN) 22
Ringer switch 8

Safety 6

Secrecy 11
Security code 17
Setting up 7
Switchboard compatibility 22

Technical information 22

Time saver 14

Volume

loudspeaker 12

ringer 8

Wall-mounting 9

Wall-mounting template 23

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2001.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Response 123 Plus (1/01) 3
Designed by the Art & Design Par tnership Limited.
Printed in China.

Printed on paper which meets international environmental standards.

CE compliant to RTTE Directive
(1999/5/EC).