Response 123 ~ Edition 2 ~ 20.12.99
Response 123
Digital Telephone and Answering Machine
User Guide
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Response 123 ~ Edition 2 ~ 20.12.99
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Please open this page for an 'at a
glance' guide to your Response 123
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At a glance
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Secrecy
Quickdial
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Store Redial
OGM
Skip
Memo
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Mic
Handset clip
Must be used to retain the handset
if wall mounted.
Quickdial
Lets you dial numbers stored in the memory.
Secrecy
Lets you talk to someone in the
same room without the person you
are calling hearing you.
R
Recall button for use with switchboards
and BT Select Services.
Store
Lets you store up to 10 numbers
in the memory.
Redial/pause
Redials the last number called.
Inserts a pause.
Memo/ Skip
Lets you record a memo message.
Skips back through your messages
during playback.
Directory label
Lets you note down the numbers stored
in the memory.
▲
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OGM
Stop
Answer
on off
Skip
PLAY
Skip
Memo
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Volume
Delete
Mic
Handset park
To rest the handset during a call when the
Response 123 is wall mounted
OGM
Use to record and check your personal
outgoing message.
Stop
Stops message playback, recording of
memos and your outgoing message.
Delete
Lets you delete individual messages
or all messages.
Answer on off
Switches the answering machine
on and off.
Play/ Skip
Lets you play back recorded messages and
memos. Skips forwards through your
messages during playback.
Batt. Low
Lights up if the battery is not installed or
the back-up battery needs replacing
Volume - +
Adjusts the volume of message playback.
Microphone
For recording your outgoing message
or memo.
▲
Message Indicator
Indicates when the machine is on or off,
when messages have been left or when
the memory is full.
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Key features
Remote Access
You can ring your Response
123 from another phone to
switch it on or play back your
messages.
Time saver
This means that your
Response 123 will answer
after 2 rings if messages have been left.
If there are no messages, it will answer
after 6 rings. During remote access
this allows you to hang up before your
Response 123 answers, avoiding the
cost of a call.
10-number quickdial
memory
You can store up to 10
numbers and then dial them by
pressing just 2 buttons.
Call Screening
You can hear who’s calling
you through the
loudspeaker and decide whether to
answer the call in person or let your
Response 123 record a message.
11-minute recording capacity
Offers the benefits of digital recording.
Message indicator
Allows you to see when a memo or
message has been left. Also alerts
you when the memory is full by
flashing rapidly.
Loudspeaker volume control
Lets you set the loudspeaker volume for
message playback and call screening.
phone
numbers
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Contents
At a glance 3
Key features 6
Introduction 8
Unpacking your Response 123 8
For your records 8
Setting up 9
Safety instructions 12
Using the telephone 13
Using the memory to store and dial numbers 13
Using the answering machine 15
Outgoing message 15
Remote access 19
Help 21
Maintenance 22
Technical information 23
Wall mounting template 24
Index 25
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Introduction
Your Response 123 has been designed for ease of use and made to the high
standards set by BT. You can expect your Response 123 to give you many
years of trouble-free service.
Please read the instructions carefully
before use and keep this User Guide for
future reference.
Unpacking your
Response 123
If anything is missing, please contact
your place of purchase immediately.
Response 123 digital
phone and answering
machine with phone
line attached.
Plug-mounted
13 amp
power adaptor
Screws and
wall plugs for
wall-mounting
Remote access card
Spare memory label
For your records
Date of purchase:
Place of purchase:
Serial number
(on the underside
of the base unit):
Purchase price:
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Keep a reference of your
remote access security
code here:
See Remote Access section on page 19.
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Secrecy
Quickdial
R
Store Redial
OGM
Stop
Answer
on off
Skip
PLAY
Skip
Memo
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Volume
Delete
Mic
Remote access menu
Press to:
Play all messages.
Play new messages.
Play OGM. If pressed during play
of message, current message will be
deleted. If pressed during the 5 seconds
after the final message has been played,
all messages will be deleted.
Record OGM. Press 4 again to stop
recording. The new OGM will
automatically play back.
Record memo. Press 5 again to stop
recording.
Answer ON/OFF.
Change PIN.
Press once to pause playback, press
twice to stop playback.
Repeat current message.
Skip back to previous message.
Skip forward to start of next message.
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Operating your Response 12/123
from another telephone
To switch the answering machine ON:
•
Dial your telephone number.
•
Let the phone ring for about 20 rings
until you hear your outgoing message.
The machine is now switched on.
You can leave a message or enter the
answer machine menu.
To access the answering machine menu:
•
After the outgoing message has finished
playing enter your security code.
•
Press the button to play your
messages.
Please see over
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Setting up
Follow these steps to set up your
Response 123 for use.
Plan the location of your
Response 123
Situate your Response 123 close
enough to the phone and mains power
sockets so that both cords will reach.
1 Check your telephone
wall socket
2 Plug the power cord into
the back of the machine
To prevent the cord being pulled out
accidentally, route the cord through
the channel on the base of your
Response 123.
If you do not have a modern phone
socket, call Freephone 0800 800 150
and ask for a BT engineer to come
and fit the correct one. This is a
chargeable service.
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Ringer
On
Ringer
Off
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OPEN
9V BATTERY
3 Plug the adaptor into a
mains power socket
The message indicator will light up and
your Response 123 will beep. This is a
prompt for you to record your outgoing
message. (See page 15.)
4 Set the ringer switch
The ringer switch is on the back of the
base. There are two settings.
ON - ring.
OFF - no ring.
5 Insert the back-up battery
The back-up battery (9v 6LR61 not
supplied) ensures that all settings and
messages are saved for up to 6 hours
in the event of a power cut.
If the back-up battery runs out, or no
battery is fitted, then in the event of a
power failure your Response 123 will
revert to its original settings. Your
messages and outgoing message will
be lost.
Remove the screw before opening the
compartment.
6 Now you can plug your
Response 123 into a
telephone socket
Your Response 123 is now ready
for use.
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Wall
Wallplug
Screw
8 Handset park
When wall-mounted, if you move away
from the phone during a conversation,
you can park the handset on the top of
your Response 123.
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Secrecy
Quickdial
R
Store Redial
OGM
Stop
Answer
on off
Skip
PLAY
Skip
Memo
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Volume
Delete
Mic
7 Wall-mounting your
Response 123
1 Pull out and turn around the handset
clip to prevent the handset from
falling when wall-mounted.
2 Use the template on page 24 to drill
holes in the wall. Leave a small gap
between the screw heads and
the wall.
3 Fit your wall mounting bracket to the
base of the phone.
4 Place your Response 123 over the
screw heads and slide down.
2
3
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Safety instructions
Use only the power adaptor supplied
There is a slight chance that your
telephone and answering machine
could be damaged by an electrical
storm. We recommend that you unplug
your Response 123 from the mains
power and telephone line socket
during storms.
Do not place your Response
123 on untreated antique
furniture.
Do not use your Response
123 in damp, humid
conditions such as
bathrooms.
Do not expose the
equipment to fire
or water.
Disconnect the unit from the telephone
line before inserting the back-up
battery (9v 6LR61 not supplied).
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Using the telephone
Store
Store
Redial
Quickdial
Please note
Use the directory label to make a note
of the numbers you have stored in the
memory.
To insert a pause when
storing a number
Press the REDIAL button at
the point where you want to
enter a pause. When you dial
the number stored in the
memory, your Response 123
will automatically insert the
pause where it was stored.
To dial a stored number
Lift the handset.
Press the QUICKDIAL button.
Press the button under which
the number you want is stored.
The number is dialled.
Using the memory to
store and dial numbers
Your Response 123 can store and dial
up to 10 phone numbers, each up to 16
digits long, which can be dialled by
pressing just 2 buttons.
To store a number
Press buttons in the order shown
Lift the handset. The dialling
tone can be heard. When
storing numbers you will still
hear the dial tone and may
hear recorded messages from
the telephone exchange.
Please ignore this, it does not
affect storing numbers.
Press the STORE button.
Enter the number you want to
store.
Press the STORE button again.
Press keypad number (any
number from 0-9) under which
you want to store the phone
number.
Replace the handset.
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Secrecy
Secrecy
To change a stored number
Repeat the steps for storing a
number. The new number will
replace the existing stored
number.
To redial the last number
Lift the handset.
Press the REDIAL button.
The last number called is
dialled.
To use the secrecy function
During a conversation, you can
speak to another person in the
same room without the caller
hearing.
Press and hold down the
SECRECY button. Your caller
cannot hear you.
Release the SECRECY button
to talk to your caller again.
Redial
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Using the answering
machine
p
PLAY
Answer
on off
OGM
OGM
Stop
To switch the answering
machine ON and OFF
Press the ANSWER ON/OFF
button to turn the answer
functions on or off. When on,
the message indicator on the
PLAY button lights up.
When set to ANSWER OFF
your Response 123 does not
delete messages.
To adjust the loudspeaker
volume
Press the button to
increase the volume.
Press the button to
decrease the volume.
Outgoing message
The outgoing message is the message a
caller hears when your Response 123
answers a call.
You must record an outgoing message.
A typical message might be: “Hello. I
cannot take your call at the moment,
so please leave your message after
the tone.”
Your Response 123 will beep. This is a
prompt for you to record your outgoing
message.
To record your outgoing
message
You can record an outgoing
message of up to 2
minutes long.
Press and hold down the OGM
button until you hear a long
beep.
Release the OGM button.
Record your message. Speak
clearly, about 15-30cm from
the microphone.
To end recording, press the
STOP button. Your Response
123 will automatically play the
message back to you. The
machine is now on and ready
to take messages.
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OGM
p
PLAY
To check your outgoing
message
Press and release the OGM
button. Your outgoing message
will be played back to you.
To change your outgoing
message
You can change your outgoing
message at any time by
recording a new message as
described on page 15.
Receiving messages
After following the set-up
procedure your Response 123
is ready to receive messages.
Your Response 123 will answer
a call after 6 rings if you have
no messages. After your first
message is recorded your
Response 123 will answer
subsequent calls after 2 rings
(see Remote access, page 19).
Callers can leave messages of
up to 2 minutes long.
Your Response 123 will
terminate a call under certain
conditions:
• If a caller pauses for more
than 6 seconds when leaving
a message.
• If the memor y becomes full
during recording.
• If the incoming message
lasts longer than 2 minutes.
Message indicator
While a message is being
recorded, the red message
indicator light on the PLAY
button remains lit.
When a message has been
recorded, the red light flashes.
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Memo
p
PLAY
Skip
PLAY
Skip
Memo
Delete
Stop
If the memory is full
The message indicator light
will flash rapidly.
Your Response 123 will not
answer any calls, allow you to
record a new outgoing
message or record memos
until you have deleted some or
all of the messages. If any of
these functions is tried while
the memory is full, 4 beeps
will be heard.
To record a memo message
You can use your Response
123 to record a memo which
can be played back by another
user. A memo can be any
length up to the maximum
recording time available.
Press the MEMO button and
hold until you hear a beep, then
start speaking your memo.
Press the STOP button to end
recording. A beep confirms the
recording has stopped.
To play back messages
and memos
When the red light is flashing:
Press the PLAY button.
Your messages and memos are
played back in the order they
were received, until all your
messages have been played.
Press the SKIP/MEMO button
once to replay the current
message, or twice to return to
previous message.
Press the SKIP/PLAY button
once to skip forward to the
next message.
To delete individual
messages
While your messages are
being played back:
Press the DELETE button to
delete messages one at a time.
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Delete
Stop
Answer
on off
Call screening
You can let your Response 123
answer an incoming call and
hear the caller's voice through
the loudspeaker, so you can
decide whether or not to take
the call in person.
Ensure the answer machine is
switched on.
Make sure the volume is set to
an audible level.
When the phone rings, let the
machine answer the call and
wait until the caller begins to
leave their message.
If you want to talk to the caller
in person, pick up your
handset and speak.
Your Response 123 will
automatically stop recording
and reset to answer new calls.
To delete all messages
Wait until all messages have
finished. Within 8 seconds
press and hold the DELETE
button. After you hear 1 beep,
release the delete button.
All messages will be deleted.
To stop playback
While your messages are
being played back
Press the STOP button to stop
playback.
Volume
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Remote Access
You can switch on and operate your answering
machine from another TouchTone phone to play
back your messages and memos.
Your security code
To help keep your messages private,
your Response 123 requires you to
enter a 3-digit remote access
security code before you can play
back your messages.
The pre-set code is 012. This can
be changed via Remote Access
(see page 20).
To switch on your answering
machine from another phone
This is useful if you forgot to
turn on your answering
machine before going out.
Ring your Response 123 phone
number. After 20 rings your
machine will then answer the
call. When you hang up, your
Response 123 is now switched
on and will answer incoming
calls.
To operate your answering
machine from another phone
Call your Response 123 phone
number.
After listening to the outgoing
message, you will hear a beep,
key in the security code 012.
You will hear a beep. Now you
can begin using the buttons
below to operate the functions
you require.
If you have no messages you
will hear 4 beeps. You can still
use other Remote Access
functions.
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Menu for remote access
To exit remote access.
To change the security code.
Once you are in remote access
mode and have heard the
beep, Press 8. A confirmation
beep will sound. Enter your
new 3 -digit code, and you will
hear 2 beeps as confirmation
of the change.
Skips back to previous
message.
To replay the current
message.
If you press
*
button twice
during playback of messages,
the unit beeps twice and stops
playback. If you press
*
button once the unit beeps
once and pauses playback.
Skips forward to the start of
the next message
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Menu for remote access
Plays all messages.
Plays new messages only.
Deletes messages. Current
message will be deleted during
playback. If all messages have
been played, you will hear 2
beeps. Press 3 button within 5
seconds and all messages will
be deleted.
To record a new outgoing
message. Speak your message
after the beep.
Press 4 again to stop
recording.
To record a memo message.
Speak after the beep. Press 5
again to stop recording.
To switch your answering
machine off.
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Help If you have any problems using your
Response 123, this section gives you the most
common solutions.
Response 123 beeps upon power up
Check you have recorded an outgoing
message. (see page 15)
Hear dial tone or recorded messages
This may happen when storing
numbers. This does not prevent
numbers from being stored.
No dialling tone
Check your line cord is correctly
connected to the socket and the phone.
You dial and nothing happens
You may be connected to an exchange
which has not been modernized. Call
BT on Freefone 0800 800 150 for
information.
The phone does not ring
Check the phone is connected
to the line. Too many other phones or
faxes can overload the line. (See Ringer
equivalence number, page 23)
Check the ringer is not turned off.
(See page 10)
Message Indicator does not light up
Check your Response 123 is correctly
connected to the mains and that the
power cord is inserted into the socket
on the back of the machine.
If you forget your Remote
Access code
There is a reset button on the back of
your Response 123. When pressed, the
product returns to its original settings.
There is a silence in the middle of
recorded messages
You may have pressed MEMO/OFF
and recorded a 'silent' message.
Outgoing message does not record
Speak clearly, close enough (15-30 cms)
to the microphone when recording
your message.
Incoming message does not record
Check that the memory is not full.
Your Response 123 cannot be
operated from another phone
Check the phone you are using is set to
tone dialling.
You may be pressing the buttons
too quickly.
Check you are using the correct
security code.
Some cordless telephones and
payphones are not compatible.
Customer helpline
Should you still have problems with
your machine, contact the BT
Helpline, Lo-call 0845 769 7146.
(9am - 5.30pm, Monday to Friday)
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Maintenance
General cleaning
Simply clean your Response 123 with a
soft cloth. Do not clean with a wet
cloth. Do not clean with abrasive
materials or solvents as these may
damage the unit.
Do not spray aerosol cleaners onto your
Response 123. Avoid areas of high
humidity. Keep out of direct sunlight.
Service
Within the warranty period
If you experience a problem with your
Response 123 you should contact the
BT Helpline, Lo-call 0845 769 7146
between 9am -5.30pm, Monday to
Friday. Calls are charged at local
call rates.
Some retailers offer extended warranty
schemes for cover outside the initial
12-month period. Please ask them for
details.
Outside the warranty period
If your Response 123 needs repair after
the warranty period, call the BT
Response Helpline on Lo-call 0845 769
7146 for help and information. Or call
the repair centres on 01325 304346 or
01672 564444 between 9am and 4.30pm,
Monday to Friday.
If you have to return your
Response 123
Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the power adaptor.
We cannot take responsibility for goods
damaged in transit.
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Official approval
The Response 123 is tested and approved for
connection to the UK telecommunications
network, provided that it is used in accordance
with the guidelines in this booklet.
You may connect it to:
· direct exchange lines
· extensions with new plug and socket
· arrangements provided with these direct
exchange lines
· compatible PBXs.
You may not connect it:
· to shared service (party) lines
· as an extension to a payphone
This product is designed for UK use only.
Using it overseas may violate local laws.
Your Response 123 is intended for use when
powered from the 9V power adaptor supplied,
which conforms to EN 60950. Any other usage
will invalidate the approval given to this
apparatus if, as a result, it ceases to comply
with EN 60950.
Technical information
Ringer Equivalence Number (REN)
If you connect too many telephones or other
devices to your telephone line, they may not
ring correctly. To work out how many
telephones and devices can be connected to
your line, add together all the RENs of all the
apparatus you wish to connect. If this exceeds
4, they may not ring or operate correctly.
The REN of your Response 123 is 1.
If you are connecting your Response 123
to a PBX.
Your Response 123 is only approved for use
with compatible PBXs. For a list of suitable
PBXs, telephone BT on Freefone 0800 800 154.
If you do not have a compatible PBX, the
Response 123 cannot be guaranteed to operate
correctly under ever y possible condition of
connection.
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Wall-mounting template
If wall-mounting your Response 123,
use this guide to position 2, 5mm
drill holes 75mm or 102mm apart,
depending on your preference
(one on top of the other).
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Index
Adaptor 8, 10
Answering machine
Message indicator 16
On and off 15
Outgoing message 15-16
Receiving messages 16
Volume 15
At a glance 3
Batteries
Back-up battery 10, 12
Call screening 18
Customer helpline 21
Delete
All messages 18
Individual messages 17
Dial mode/tone
No dialling tone 21
Handset park 11
Help 21
Key features 6
Maintenance 22
Memo message 17
Memory
Dial stored number 13
Change stored number 14
Full 17
Insert a pause 13
Redial last number 14
Store a number 13
Message indicator 16
Outgoing message
Change OGM 16
Check OGM 16
Record OGM 15
Pause when storing a number 13
PBX 23
Playback
Memos 17
Messages 17
Skip messages 17
Stop 18
Power cord 9
Quickdial 13
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Receiving messages 16
Message indicator 16
Playback messages/Memos 17
Record
Memo message 17
Outgoing message 15
Redial 14
Remote access 19-20
Change security code 19-20
Delete messages 20
Menu 20
Operate from another phone 19
Switch on from another phone 19
On/off
answering machine 15
Operate from another phone 19
Outgoing message
Change 16
Check 16
Record 15
Returning your Response 123 22
Ringer Equivalence Number (REN) 23
Ringer switch 10
Safety instructions 12
Secrecy 14
Security code 19-20
Service 22
Setting up 9
Stored numbers
Change 14
Dial 13
Insert pause 13
Technical information 23
Time saver 6
Volume
Loudspeaker 15
Ringer 10
Wall-mounting 11
Wall-mounting template 24
Warranty 22
2254 Response 123 U/g 20/12/1999 10:53 am Page 26
Response 123 ~ Edition 2 ~ 20.12.99
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 1999.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Response 123 (11/99) 1
Designed by the Art & Design Par tnership Limited.
Printed in China.
Printed on paper which meets international environmental standards.
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them
610237
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
2254 Response 123 U/g 20/12/1999 10:53 am Page 27
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