Response 12
Digital Answering Machine
User Guide
䊴
Skip
Memo
Skip
䊳
PLAY
Batt
Low
Answer
on off
DEL OGM
Stop
– Volume
+
At a glance
Volume
–
+
Adjusts the
volume of
message
playback.
Delete
Lets you delete
individual
messages or
all messages.
Answer on off
Switches the
answering
machine on
and off.
Batt. Low
Lights up if the battery
is not installed or the
back-up battery needs
replacing.
Memo / Skip
Lets you record a memo
message.
Skips back through your
messages during
playback.
1
▼
Stop
Stops message
playback,
recording of
memos and
your outgoing
message.
OGM
Use to record
and check
your personal
outgoing
message.
Microphone
For recording
your outgoing
message
or memo.
Message Indicator
Indicates when the
machine is on or off,
when messages have
Play / skip
Lets you play back
▼
been left or when the
memory is full.
recorded messages
and memos.
Skips forwards through
your messages during
playback.
Key features
11 minutes recording capacity
Offers the benefits of digital recording.
Message Indicator
Allows you to see when a memo or
message has been left. Also alerts
you when the memory is full by
flashing rapidly.
16 step electronic volume control
Lets you set the loudspeaker volume for
message playback.
Remote access
You can ring your Response 12 from
another phone and switch it on or
operate it to play back your messages.
Time Saver
This means that your Response 12 will
answer after 2 rings if messages have
been left. If there are no messages it
will answer after 6 rings. During
Remote Access this allows you to hang
up before your Response 12 answers,
therefore avoiding the cost of a call.
Call screening
You can hear who’s calling you through
the loudspeaker and decide whether to
answer the call in person or let your
Response 12 record a message.
2
In this guide
At a glance 1
Key features 2
Introduction 4
Setting up 5
Safety instructions 7
Using your Response 12 8
Remote access 11
Help 13
Maintenance 14
Technical information 15
Wall Mounting Template 16
Index 17
3
Introduction
✱
Your Response 12 has been designed for ease of use and made to the
high standards set by BT.
You can expect your Response 12 to give
you many years of trouble-free service.
Please read the instructions carefully
before use and keep this User Guide for
future reference.
Unpacking your Response 12
If anything is missing, please contact
your place of purchase immediately.
Response 12 digital
●
– Volume
+
answering machine
Plug mounted,
●
13 amp mains
adaptor
A
n
o
n
s
w
e
o
r
f
f
B
att
Low
Stop
DEL OGM
䊴
䊳
Skip
Skip
Memo
PLAY
For your records
Date of purchase:
Place of purchase:
Serial number (on the underside of the unit):
Purchase price:
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Keep a reference of your Remote
Access Security Code here
Screws and
●
wall plugs for wall
See Using Remote Access, page 11.
mounting
Operating your Response 12
Remote access
●
card
4
from another telephone
To switch the answering
machine ON:
•
Dial your phone number.
•
Let the phone ring for 20 rings.
The machine is now switched on.
To access the answering
machine menu:
•
Press the button.
•
Enter your security code.
Setting up
TELEPHONE
USE ONLY APPROVED
9V DC ADAPTOR
Follow these steps to set up your Response 12 ready for use.
Plan the location of your
Response 12
Situate your Response 12 close enough
to the phone and mains power sockets
so that the cables will reach.
1
Check your telephone wall socket
If you do not have a modern phone
socket, call Freephone 0800 800 150
and ask for a BT engineer to come and
fit the correct socket. This is a
chargeable service.
Plug the mains power cord into
2
the back of the machine
To prevent the mains cable being pulled
out accidentally, route the cable through
the channel on the base of your
Response 12.
Plug the adaptor into a mains
3
power socket
The message indicator will light up and
your Response 12 will beep. This is a
prompt for you to record your outgoing
message. (
See page 8.)
5
4
Insert the back up battery
The back-up battery (9v 6LR61 not
supplied) ensures that all settings and
messages are saved for up to six hours
in the event of a power cut.
If the back-up battery runs out, or no
battery is fitted, then in the event of a
power failure your Response 12 will
revert to its original settings and
messages will be lost.
BATTERY
You can now plug your telephone
6
into your Response 12
TELEPHONE
USE ONLY APPROVED
9V DC ADAPTOR
You will now be able to use your
telephone as normal.
Your Response 12 is now ready to use.
7
Wall mounting your Response 12
Use the template on page 16 to drill
holes in the wall. Leave a small gap
between the screw heads and the wall.
Plug your Response 12 into a
5
telephone socket
Customer Helpline
If you have problems with your machine,
call the BT Helpline Service,
Lo-call 0845 769 7146.
6
Place your Response 12 over the screw
heads and slide down.
WALL PLUG
WALL
SCREW
72 mm
Safety instructions
• Use only the power adaptor supplied.
• There is a slight chance that your
answering machine could be
damaged by an electrical storm.
We recommend that you unplug
your Response 12 from the mains
power and telephone line socket
during storms.
• Do not place your Response 12 on
untreated antique furniture.
• Do not use your Response 12 in damp,
humid conditions such as bathrooms.
• Do not expose the equipment to fire
or water.
• Disconnect the telephone line before
inserting the back-up battery
(9v 6LR61 not supplied).
7
Using your Response 12
Answer
on off
Volume
+
– Volume
OGM
Stop
Answering machine controls Outgoing message
The outgoing message is the message
a caller hears when your Response 12
answers a call.
You
must record your own outgoing
message. A typical message might be
‘Hello, I cannot take your call at the
moment, so please leave your message
after the tone’. Your Response 12 will
beep. This is a prompt for you to record
your outgoing message.
To switch on your Response 12 from
To record your outgoing message
another phone
You can record an outgoing
message of up to two minutes
long.
Lift the lid of your Response 12.
Press and hold down the
OGM button until you hear a
long beep.
Release the OGM button.
Record your message. Speak
clearly, about 15-30cms from
the microphone.
To end recording press the
STOP button. Your Response 12
will automatically play the
message back to you.
The machine is now ON and
ready to take messages.
8
To switch on your Response 12 from
To switch the answering machine
ON and OFF
another phone
Press buttons in the order shown
You can switch your
Response 12 on or off
by pressing the ANSWER
ON/OFF
button.
When on, the message
indicator on the PLAY button
lights up. When off the
message indicator goes out.
When set to ANSWER OFF
your Response 12 does not
delete messages.
To switch on your Response 12 from
To adjust the loudspeaker volume
another phone
Lift the lid to adjust the
volume of the loudspeaker.
To increase the volume.
To decrease the volume.
OGM
Stop
Memo
䊴
Skip
To switch on your Response 12 from
To check your outgoing message
another phone
Lift the lid of your
Response 12.
Press and release the OGM
button. Your outgoing message
will be played back to you.
Message indicator
While a message is being recorded the
red indicator light on the PLAY button
remains lit.
When a message has been recorded,
the red indicator light flashes.
If the memory is full
When the memory is full the message
indicator will flash rapidly.
To switch on your Response 12 from
To change your outgoing message
another phone
You can change your outgoing
message at any time by
recording a new message as
described on page 8.
Receiving messages
After following the set-up procedure
your Response 12 is ready to receive
messages.
Your Response 12 answers the call after 6
rings if you have no messages. After your
first message is recorded your Response
12 answers subsequent calls after 2 rings
(see Remote Access, page 11).
A caller can leave a message of up to
2 minutes long.
Response 12 will terminate a call under
certain conditions:
• If a caller paused for more than
6 seconds when leaving a message.
• If the memory becomes full during
recording.
• If the length of the incoming message
is longer than 2 minutes.
Your Response 12 will not answer any
calls, allow you to record a new out
going message or record memo’s until
you have deleted some or all of the
messages. If any of these functions are
tried whilst the memory is full you will
hear 4 error beeps.
To switch on your Response 12 from
To record a memo message
another phone
You can use your Response 12
to record a memo which can
be played back by another user.
A memo can be any length up
to the maximum recording
time available.
Lift the lid.
Press and hold until you hear
the beep then start speaking
your memo.
To end the recording press the
STOP button. A beep confirms
the recording has stopped.
9
PLAY
Skip
䊳
PLAY
Skip
䊳
DEL
DEL
DEL
Stop
To switch on your Response 12 from
Memo
䊴
Skip
To play back messages and memos
another phone
Press buttons in the order shown
After you hear 2 beeps release
the delete button.
All messages will be deleted.
When the red light is flashing:
Your messages and memos
are played back in the order
they were received until
all your messages have
been played.
Press the SKIP/MEMO button
once to replay the current
message, or twice to go back to
the previous message.
Press the SKIP/PLAY button
once to skip forward to the
next message.
To switch on your Response 12 from
To delete messages
another phone
While your messages are being
played back.
Lift the lid of your
Response 12.
Press the DELETE button to
delete messages one at a time.
To switch on your Response 12 from
To delete all messages
another phone
Lift the lid of your
Response 12.
Wait until playback of all
messages has finished. Within
8 seconds press and hold the
delete button.
To switch on your Response 12 from
To stop playback
another phone
While your messages are being
played back.
Lift the lid of your
Response 12.
Press the STOP button.
Playback stops.
Call screening
You can let your Response 12 answer an
incoming call and hear the caller’s voice
through the loudspeaker so you can
decide whether or not to take the call
in person.
Press the ANSWER ON/OFF button to
switch your Response 12 on.
Make sure the volume is set to an
audible level.
When the phone rings, let your machine
answer the call and wait until the caller
begins to leave their message
If you want to talk to the caller in person,
pick up your handset and speak.
The Response 12 will automatically stop
recording and reset to answer new calls.
10
Remote access
0
1
1
2
A
B
C
2
A
B
C
3
D
E
F
3
D
E
F
4
G
H
I
5
J
K
L
You can switch on and operate your answering machine from
another TouchTone phone to play back your messages and memos.
Your security code
To help keep your messages private,
your Response 12 requires you to enter
a 3-digit Security Code before you can
play back your messages.
The pre-set code is 012. This can be
changed via Remote access only.
To switch on your Response 12 from
To switch on your Response 12 from
another phone
another phone
This is useful if you forget to
turn on your answering
machine before going out.
KEYPAD
To switch on your Response 12 from
To operate your Response 12
another phone
remotely
Ring your Response 12 phone
number. After 20 rings your
machine will then answer
the call.
When you hang up, your
Response 12 is now switched
on and will answer incoming
calls.
On hearing the beep you can
begin using the buttons below
to access the function
you require.
To switch on your Response 12 from
Menu for Remote Access
another phone
Plays all messages.
Plays new messages only.
Plays outgoing message.
During Playback:
Current message being played
will be deleted. If all messages
have been played you will
hear 2 beeps, if you press
the 3 button within the next
5 seconds all messages
will be deleted.
To record a new outgoing
message. After the beep start
recording a new message.
Press 4 again to stop
recording.
KEYPAD
Call your Response 12
phone number.
After listening to the outgoing
message key in the Security
To record a memo message.
After the beep start recording.
Once you have finished
recording your memo press 5
again to stop recording.
Code 012. A beep tone
will sound.
11
M
N
To switch your answering
O
6
machine off.
Q
P
R
S
To exit remote access.
7
U
T
V
To change the Security Code.
8
Once you are in remote access
mode and have heard the beep
press 8. A confirmation beep
will sound. Enter your new 3
digit code, you will hear 2
beeps as confirmation of
the change.
X
W
Y
Z
Skips back to previous
9
message.
To replay the current
0
message.
Stops or pauses play during
message.
Skips forward to the start of
the next message.
12
Help
If you have any problems using your Response 12, this section gives
you the most common solutions.
LED does not light up.
Check that your Response 12 is
correctly connected to the mains and
that the power cable is inserted into the
socket on the back of the machine.
Outgoing message is not clear.
Speak clearly, close enough (15-30 cms
to the microphone when recording your
message.
Incoming message does not record.
Check the Response 12 is set to
‘Answer on’.
Check you have recorded an
outgoing message.
Check that the memory is not full.
Response 12 beeps upon power up.
Check that you have recorded an
outgoing message.
Battery Lowlight remains illuminated.
Check that you have a back up battery
inserted or that the battery has not
run out.
Customer helpline
Should you still have problems with
your machine, call the BT Helpline
Service, Lo-call 0845 769 7146.
13
Maintenance
General
Simply clean your Response 12 with a
soft cloth. Do not clean with a wet cloth.
Do not clean with abrasive materials or
solvents as these may damage the unit.
Do not spray aerosol cleaners onto your
Response 12.
Service
Within guarantee
If you experience a problem with your
Response 12 you should contact the BT
Helpline, Lo-call 0845 769 7146. Calls
are charged at local call rates. If the
problem is not remedied, you will be
advised to contact your original point of
purchase.
Some retailers offer extended warranty
schemes for cover outside the initial 12month period. Please ask them for
details.
If you have to return your
Response 12
Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.
Outside warranty
If your Response 12 needs repair
after the warranty period has ended,
call the Response Helpline on Lo-call
0845 769 7146 for information on our
recommended repair agents.
14
Technical information
Official approval
The Response 12 is tested and approved
for connection to the UK
telecommunications network, provided
that it is used in accordance with the
guidelines in this booklet.
You may connect it to
• direct exchange lines;
• extensions with new plug and socket;
arrangements provided with these
direct exchange lines;
• compatible PBXs.
You may not connect it
• to shared service (party) lines;
• as an extension to a payphone.
This product is designed for UK use
only. Using it overseas may violate
local laws.
Ringer Equivalence Number (REN)
If you connect too many telephones or
other devices to your telephone line,
they may not ring correctly. To work out
how many telephones and devices can
be connected to your line, add together
all the RENs of all the apparatus you
wish to connect. If this total exceeds 4,
they may not ring or operate correctly.
The REN of your Response 12 and the
majority of telephones in the UK (unless
otherwise marked) is 1.
If you are connecting your
Response 12 to a PBX
Your Response 12 is only approved for
use with compatible PBXs. For a list of
suitable PBXs, telephone BT Helpline
Service on Lo-call 0845 769 7146.
The Response 12 has been approved
to Commission Decision 98/482/EC for
Pan-European connection to the Public
Switched Telephone Network (PSTN).
However, due to differences between
the individual PSTNs provided in
different countries, the approval does not,
of itself, give an unconditional assurance
of successful operation on every PSTN
network termination point.
In the event of any problems, you
should contact the BT Helpline,
Lo-call 0845 769 7146.
The Response 12 has been designed
to work in the UK, using the UK plug
and socket system for network
connection. There are no known
problems of compatibility with any of the
other European networks notified under
Commission Decision 98/482/EC, but
any such queries should, in the first
instance, be referred to the BT Helpline,
Lo-call 0845 769 7146.
15
Wall mounting template
72mm
䊱
16
䊲
Index
At a glance 1
Answering machine 8
on/off 8
volume 8
Battery 6
Call screening 10
Delete 10
Help 13
Helpline 6
Key features 2
Introduction 4
records 4
unpacking 4
LED 13
Mains power socket 5
Maintenance 14
Messages 9
memos 10
play 10
record 9
stop 10
Outgoing messages 8
change your outgoing message 9
check your outgoing message 9
record your outgoing message 8
PBX 15
Remote access 11
change security code 11
delete messages 12
operate answering machine 12
play back messages 12
security code 11
switch on from another phone 11
Returning your Response 12 14
Ringer Equivalence Number 15
Safety instructions 7
Service 14
Setting up 5
Technical information 15
Telephone line socket 6
Wall mounting 6
Wall mounting template 16
Wall socket 5
17
Offices in Europe, North America,
Japan and Asia Pacific.
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 1999.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Produced by:
Designed by: The Art & Design Par tnership Limited.
Printed in China. Response 12. Issue 1 (12/99) 1
Printed on paper which meets international environmental standards.
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
APPROVED for connection to
telecommunication systems specified in
the instructions for use subject to the
conditions set out in them
610236
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