BT RESPONSE 115 User Manual

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Response 115 telephone and answering machine

User guide

Page 2

Please open this page for a fur ther ‘at a glance’ guide to your Response 115.

Page 3

✱

SECRECY

REDIAL

STORE QUICKDIAL

PLAY

Response 115

Telephone & Answering Machine

MIC

ANSWER

ON/OFF

REW

At a glance

Microphone

For recording outgoing

messages and memos.

Answer On/Off button

Switches the answering machine on and off.

See page 8

Handset catch

Supports handset

when wall mounted.

See page 7

Redial/Pause button

Redials the last

number called. Inserts

a pause.

See page 13

Secrecy button

Allows you to talk to

someone in the same

room without the

person on the other

end of the line hearing

your conversation.

See page 14

Store button

Allows you to store up

to 10 numbers in the

memor y.

See page 13

Quickdial button

Enables you to dial

phone numbers stored

in the memor y.

See page 13

R button

Recall button for use

with switchboards and

BT Select Ser vices.

See page 14

Handset park

For wall-mounted phone.

Main cover

Lift to access further contr ol buttons and the MC30 microcassette.

Message display counter

Indicates when the answering machine is switched On/Off and displays the number of messages recorded on the answering machine.

See page 10

Rewind/Play button

Press to play back messages and memos. Rewinds the tape during playback.

See page 11

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SAVE

An incoming message

cannot be recorded

unless this cassette safety

cover is replaced and

clicked shut.

To record an outgoing

message. Press and hold

the OGM button. Speak

after the tone. Press stop

to end the recording.

STOP

IMPORTANT

OPEN TO

ACCESS CASSETTE

SECURITY CODE:

– +

OGM MEMO

TIME

MC30 cassette

15 minutes per side, fits under the cassette safety cover.

OGM button

Allows you to record and check your outgoing message and to programme the time and day.

See page 9

Time button

Plays the existing time and day and allows you to enter the time and day programming function using the

OGM button.

See page 8

Directory label

Allows you to note down the numbers stored in the memor y.

See page 13

2 3 4 5 6 7

8 9 0

MEM

................

...............

................

.................

Microcassette lid

Lift to access the microcassette.

Volume buttons

Adjusts the volume during message playback and when recording memos or your outgoing message.

See page 9

Save/Stop button

Stops certain functions and saves messages after playback.

See page 10

Memo/ Fast Forward button

Press to record a memo message. Fast for war ds the tape during message playback.

See page 10

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At a glance 1

Introduction 4

Setting up 5

Using your Response115 8 answering machine

Using your Response115 13 telephone

Additional features 15

Help 18

Maintenance 20

Technical information 22

Index 23

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful notes. They are shown in a grey box.

In this guide

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For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the unit)

Purchase price:

For warranty purposes proof of purchase is required, so please keep your receipt safe.

Check that your Response 115 is complete.

When you unpack you should have:

• Response 115 with telephone line cord

attached.

• Mains power adaptor.

• 30 minute MC30 cassette (already fitted) (15

minutes per side).

• 2 screws and 2 Rawlplugs for wall mounting.

• Spare memory label.

We thank you for making the right choice and expect that your Response 115 will give you many years of quality ser vice.

Please read the instr uctions carefully befor e use and keep this user guide for future reference.

Introduction Your Response 115 is designed for ease

of use and made to the high standards set by BT

Page 7

1 Plug your Response 115 into the phone socket

If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable ser vice.

Warning

1 Do not tr y to use any power adaptor

except the one provided (item code

871036). If you do you may permanently damage your Response 115and this will invalidate the warranty.

2 There is a slight chance that your

Response 115 could be damaged by an electrical storm. We recommend that you unplug the unit from the mains during storms.

Setting up Follow these steps to get your Response 115

ready for use

Plan where you will put your Response 115. It should be within two metres of a power socket and the phone socket.

Page 8

2 Plug the power cord into the back of the base unit

To prevent the power cord being pulled out accidentally, route it behind the clip on the back of the base unit.

3 Now plug the adaptor into a convenient mains power socket

When the power is switched on you hear a single beep, the MC30 cassette operates briefly.

An incoming message cannot be recorded unless the cassette safety cover is clicked shut.

4 Set the dial mode

The dial mode switch is located on the back of the base unit.

Your Response 115 is pre-set to TONE (

TB)

dialling. This ensures the phone will work with all modern digital exchanges.

If you dial a number and continue to hear the dialling tone, you may need to switch the phone to PULSE (

P) dialling.

5 Set the ringer volume

The ringer switch is located on the back of the base unit. There are three settings.

• HI– a loud ring.

Your Response 115 is pre-set to this position.

• LO– a quiet ring.

• OFF– no ring.

OFF LO HI

P TB

Setting up

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6 Wall mounting (optional)

Before you star t, make sur e that the telephone is in easy reach of the power supply and a telephone socket, and that the wall can suppor t the weight of your Response 115.

Drill two holes for the screws and inser t the wall plugs provided (if you need them). Inser t the screws leaving about 2-3 mm sticking out to hang the Response 115 from.

A template is printed at the back of this guide (page

25) which you can use to mark where you will put the screws into the wall.

Attach the Response 115 by hooking it over the screws protruding from the wall.

Wall

Wall plug

Screw

Pull out and turn the handset catch around to prevent the handset from falling off the base when in the upright position.

Handset park

When wall mounted, if you need to temporarily move away from the phone during a conversation, you can hook the handset on the handset park on the top of your Response 115.

SECRECY

REDIAL

Setting up

Page 10

Switching the answering machine off and on

To switch off

• Press the ANSWER ON/OFF button. You will

hear a long beep. The

MESSAGE DISPLAY

COUNTER goes out. Any messages recorded

will be saved.

To switch on

• Press the ANSWER ON/OFF button. You will

hear a long beep. The tape motor operates briefly and the display will show or the number of messages saved.

Time and day setting

Your Response 115 will add the time and day to the end of each message recorded.

To set the time and day

• Press and hold down the TIME button until

the day and time is announced (eg Sunday

12.03am).

• Release the TIME button and immediately

press and hold the

OGM button until the

correct hour is announced.

• Press and release the TIME button and the

current minute is announced (eg .03).

• Press and hold down the OGM button until

the correct minute is announced.

• Press and release the TIME button and the

current day is announced (eg Sunday).

• Press and hold down the OGM button until

the correct day is announced.

• Finally press and release the TIME button

and your Response 115 will announce the time and day that you have set.

If you need to change the time and day settings repeat the above procedure.

Using your Response 115 answering machine

TIME

At each stage you have 10 seconds to enter your choice (e.g. 3) before proceeding to the next stage.

PLAY

ANSWER ON/OFF

REW

OGM

Page 11

Using your Response 115

answering machine

To check the time and day

• Press and release the TIME button and your

Response 115 announces the day and time you have set

To adjust the speaker volume

• Press the volume button on the + side to

increase the volume. You hear beeps getting louder to indicate the volume level.

• Press the volume button on the – side to

reduce the volume. The beeps get quieter to indicate the changing volume level.

Outgoing messages

Pre-recorded outgoing message

The outgoing message is the message a caller hears when your Response 115 answers a call. It is supplied with the following pre-recorded outgoing message: ‘Hello, your call cannot be

taken at the moment so please leave your message after the tone’. This message can be kept as

your outgoing message or, if you prefer, you can replace it by recording your own message.

TIME

To record your own outgoing message

The outgoing message is the message people hear when they call you.

• Press and hold down the OGM button for

about 10 seconds until you hear a long beep.

• Release the OGM button and recor d your

message. Speak clearly from about 15/30 cms from the microphone.

• Press the SAVE/STOP button to end the

recording. Your Response 115 will automatically replay your message.

• You can record an outgoing message up to

30 seconds.

To record a new outgoing message, repeat the steps above.

ep*-75 10 30:42e ˚˙˘¯ó522 1 Tf10 0 0 10 305.87 343.17 Tm0 Tw71245

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Receiving messages

Your Response 115 will automatically record incoming calls once it is connected to the mains power and telephone socket and switched to

ANSWER ON.

When you get an incoming call, your Response 115 will answer the call after four rings. The caller will hear your outgoing message, followed by a melody and then a long tone. It will then record any incoming messages.

To play back your messages

New messages indicator

• When your Response 115 has received

messages, the

MESSAGE DISPLAY COUNTER

will show the number of messages you have.

• If you receive 9 messages it will show a

flashing

• If you receive above 9 messages, e.g. 15, the

MESSAGE DISPLAY COUNTER will display

and a red dot, flashing 15 times to indicate 15 messages have been left. For 20 or more messages, the display will show flashing.

Your Response 115 is supplied with a 30 minute cassette which gives a total recording time of 15 minutes per side, including the time allowed for your outgoing message. If desired, the tape can be turned over. You will need to record a new outgoing message.

• If there are no new messages, the MESSAGE DISPLAY COUNTER is on and will show

• Press the REW/PLAY button. Your messages

are played back in the order they were received.

During playback you can stop, fast for war d or rewind the MC30 cassette.

To stop playback

• Lift the main cover.

• Press the SAVE/STOP button. Playback stops.

To resume playback press the

REW/PLAY

button.

• If the REW/PLAY button is not pressed within

6 seconds the MC30 cassette will rewind to the beginning.

To fast forward during playback

• Lift the main cover.

• Press and hold down the MEMO/FF

button. When you release the button, message playback resumes. If you hear two shor t beeps, you have reached the end of all the messages. The tape will automatically rewind to the star t of the messages.

STOP

PLAY

REW

MEMO

Using your Response 115 answering machine

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To rewind during message playback

• Press and hold down the REW/PLAY button.

When you release the button, message playback resumes. If you hear two shor t beeps, you have reached the star t of all the messages. The tape will automatically star t message playback again.

To save messages

You can save messages you have played back. New incoming messages will be recorded from the end of the old messages.

Play back your messages and wait for the two shor t beeps that indicate there ar e no more messages.

•

Lift the main cover and pr ess and release the

SAVE/STOP

button within 6 seconds and you

will hear a long confirmation beep.

Your Response 115 resets the tape to record from the end of the previous message and the

MESSAGE DISPLAY COUNTER flashes to

indicate the number of messages saved.

PLAY

REW

SAVE

STOP

Please note:

You can save all messages but individual messages cannot be saved.

To save messages after the machine has reset the tape to the beginning

You can still save your old messages as long as no new messages have been received.

• Lift the main cover.

• Press and hold down the SAVE/STOP button

until you hear a long beep.

This may take a little while if you have a lot of messages. The

MESSAGE COUNTER flashes to

indicate the number of messages saved.

To delete messages

Once messages have been played back, your Response 115 automatically resets to the beginning of the MC30 cassette. If your messages have not been saved they will be deleted and recorded over when new messages are received.

SAVE

STOP

Using your Response 115

answering machine

Page 14

Recording a memo

You can use your Response 115 to record a memo to be played back later. Your machine stores a memo and treats it in exactly the same way as an incoming message. Memos are saved with incoming messages.

To record a memo

Make sure the answering machine is switched on and at an audible level.

• Press and release the MEMO/FF button and

wait until you hear a long beep.

• Record your memo message. Speak clearly

into the microphone from about 15/30 cms.

• Press and release the SAVE/STOP button

when you have finished recording.

In the event of a mains power failure.

If your Response 115 answering machine is switched on, it will automatically reset itself when mains power is restored. Your outgoing message and any recorded incoming messages are kept and the MESSAGE DISPLAY COUNTER will flash to indicate the number of messages recorded.

During the power failure, your Response 115 answering machine will not work but the telephone will continue to work as normal.

SAVE

STOP

MEMO

Call screening

Make sure the speaker volume is set to an audible level.

When the answering machine is switched on, you can hear incoming calls and decide whether to answer them or let your Response 115 take their message. If you decide to answer the call, lift your Response 115’s handset and the answering machine will stop and allow you to speak direct to the caller.

Automatic Call Termination

Your Response 115 will terminate a call under cer tain conditions.

• If the caller pauses for longer than 6 seconds

when recording a message.

• If the tape comes to an end during recording.

• If the incoming call is longer than 2

⁄2 minutes.

If you have an extension phone you can interrupt the incoming call by lifting up the extension phone handset.

Using your Response 115 answering machine

Page 15

To insert a pause in a number stored in the memory

When entering a phone number in the memor y, press the

REDIAL button to insert a pause.

When you dial the number stored in the memor y, your Response 115 will automatically inser t a pause where it was stor ed.

To dial a stored number

• Lift the handset.

• Press and release the QUICKDIAL button.

• Press and release the (0-9) keypad number

where you have stored the number you want to dial.

Your number is dialled automatically.

To change a stored number

Repeat the steps for storing a number. The new number will replace the existing stored number.

Using the memory to store and dial numbers

Your Response 115 can store up to 10 phone numbers, each up to 16 digits long, which can be dialled by pressing just two buttons.

Each stored number is allocated one of the ten keypad numbers (

0-9).

To store a number

• Lift the handset. The dialling tone can be heard.

• Press and release the STORE button.

• Enter the number you want to store.

• Press and release the STORE button again.

• Press and release the keypad number (0-9)

under which you want to store the phone number.

• Replace the handset.

Using your Response 115 telephone

Directory label

Use the directory label to note down the numbers you have stored in the memory. The directory label is on the handset. Using a pencil makes it easy to write in any changes.

The REDIAL button can also be used as a pause button when storing a number.

STORE

QUICKDIAL

Page 16

To redial the last number called

• Lift the handset.

• Press and release the REDIAL button.

The last number you called is redialled automatically.

Using the secrecy button

During a conversation you can speak to another person in the room without the caller hearing you.

• Press and hold down the SECRECY button.

Your caller will not be able to hear your voice while you talk to someone else in the room.

• Release the SECRECY button and your caller

can hear you again.

Connecting to a PBX

Your Response 115 can be used with all approved PBX’s. With some PBX’s, after dialling the access number (for an outside line), you may have to wait for a moment while the PBX connects you to the outside line.

REDIAL

Using the R (Recall) button

The R button can be used in conjunction with BT’s Select Ser vices. If you ar e a BT customer connected to a digital exchange, you can subscribe to a range of BT’s Select Ser vices. If you wish to subscribe to any of these ser vices, contact us on Freefone 0800 800

150 for r esidential customers and Freefone 0800 800 152 for business customers (9am

to 5pm, Monday to Friday).

If your Response 115 is connected to a switchboard, the

R button enables you to use

features provided by the switchboard. Ask your communications manager or switchboard supplier for details.

If you are not a BT customer, please contact your network provider for information about their network-based ser vices.

SECRECY

REDIAL

Using your Response 115 telephone

Page 17

Remote access

You can switch on your Response 115 or play back messages and memos from another

TouchTone

telephone.

To play back messages and memos you need to use your machine’s security code. The code is printed on a label on the cassette lid.

Additional features

To switch on your Response 115 from another phone

If you forget to switch on your Response 115:

• Ring your phone number. After 10-12 rings,

your Response 115 answers the call automatically and you hear two beeps.

• Enter your security code after the two beeps,

holding the button down for 3 seconds. You hear a long beep to indicate the number has been accepted.

• Your outgoing message is played.

• Hang up. Your Response 115 is now

switched on.

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To play back your messages

• Dial your phone number. Wait until your

outgoing message has finished and you hear a melody then the beep.

• Enter your security code, holding the button

down for 3 seconds.

If you have no messages:

• You hear four short beeps.

If you have messages:

• You hear two beeps then a melody followed

by your messages.

After the last message has been played, you hear two beeps.

Hang up to reset the MC30 cassette to the beginning – or you can save your messages or replay your messages.

To save your messages:

After your messages have been played, wait until you hear the two shor t beeps.

• Enter your security code, holding the button

down for 3 seconds. You hear two short beeps.

• Hang up. Your Response 115 will record any

new messages after the end of your old messages.

To record a new outgoing message

Dial your number and let your Response 115 answer your call. Wait until you hear your current outgoing message followed by a melody then a beep.

• Enter your security code, holding the button

down for 3 seconds. You hear four short beeps.

• Enter your security code again, holding the

button down for 3 seconds. You hear two beeps and a melody while your Response 115 sets the tape ready for recording.

• When you hear a single beep, record your

new outgoing message, speaking clearly into the handset.

• When you have finished recording, wait for 2

seconds and enter your security code, holding the button down for 3 seconds.

• You hear one beep and a melody then your

new outgoing message is played back to you.

• Hang up. The new message is now set.

Changing your outgoing message

A new outgoing message can be recorded remotely at any time. However, as with recording a new outgoing message locally, any stored messages will be deleted. Playback any stored messages before recording a new outgoing message, as subsequent retrieval will not be possible.

Additional features

Page 19

To replay your messages

After your messages have been played, wait until you hear the two shor t beeps.

• Enter your security code, holding the button

down for 3 seconds. You hear two short beeps.

• Enter your security code again, holding the

button down for 3 seconds. You hear two beeps followed by a melody while your tape is rewinding.

• Your messages are played back to you.

You can now hang up to reset your machine, or follow the steps above to save or replay your messages once more.

If the MC30 cassette becomes full

Your Response 115 answers the call as normal but your outgoing message is followed by four beeps.

• Enter your security code, holding the button

down for 3 seconds, 2 beeps are heard followed by the melody and a long beep.

• The MC30 cassette will be reset to the

beginning and star t to play messages.

Additional features

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Help If you have any problems using your Response 115, try the

following solutions

No dialling tone

Is the line cord connected to the socket and the telephone?

Has the handset been left of f by mistake?

You dial and nothing happens

You may be connected to an exchange which has not been modernised. Call BT on Freefone 0800 800 150 for information.

Set the mode switch to

P(See ‘Setting up’,

page 6.)

The phone does not ring

Check that the phone is connected to the line. Are there too many other phones or fax

machines plugged in which could be overloading the sockets? (See ‘Ringer Equivalence Number’, page 22.) Have you turned the ringer off? (See page 6.)

The machine doesn’t take messages.

Check that the MC30 cassette cover has been replaced and clicked shut. Is the answering machine switched on?

To save messages after the machine has reset the tape to the beginning

You can still save your old messages as long as no new messages have been received.

• Lift the main cover.

• Press and hold down the SAVE/STOP button

until you hear a long beep.

This may take a little while if you have a lot of messages. The

MESSAGE COUNTER flashes to

indicate the number of messages saved.

Message Counter flashes 3 times and pauses repeatedly

Check that the MC30 cassette is seated correctly and the lid is clicked shut. Then turn the power of f and on. If the

MESSAGE COUNTER continues

to flash then re-record an

OGM (see page 9).

Message Counter flashes F and pauses repeatedly

indicates that your MC30 cassette is full.

SAVE

STOP

Page 21

The messages are distorted or poor quality

The early par t of the tape may experience heavy wear and dir t may accumulate on the tape heads. Always make sure the cassette area is free of dir t and dust.

Ever y thr ee months it is a good idea to turn the tape over. You will have to re-record your outgoing message.

Call screening does not appear to work

Make sure the speaker volume is set to an audible level.

Emergency calls

The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the Eur opean Community.

If your Response 115 is connected to a switchboard, you may have to dial an access number before 999 or 112 to contact the emergency services. Some switchboards cannot dial out during a power failure.

There is a silence on the tape in the middle of the messages

You may have pressed the MEMO/FF button and recorded a ‘silent’ message.

The machine cannot be operated from another phone

You may be calling through an old-style exchange or the phone you are using may not be set to tone dialling.

You may be pressing the buttons too quickly, or the phone you are using may not be sending a continuous tone for the length of time you are holding down the button.

Check that you are using the corr ect security code.

Note: many payphone, cellular or cordless telephones are not compatible.

The machine won’t save messages

You must play back all incoming messages before you can save them. Wait until you hear two beeps and allow the tape to rewind before attempting to save messages. (See ‘Using your Respone 115 answering machine’ page 8.)

Customer Helpline

If you still experience problems, please call the BT Helpline between 9.00am and 5. 30pm Monday to Friday on 0345 697146 (calls charged at the local BT rate).

Help

Page 22

Maintenance

General

• Do not use spray or abrasive cleaners as

they can damage the internal components or polished sur faces.

• Wipe the case clean with a damp cloth.

• Blow any dust from the tape deck.

• Avoid areas of high humidity.

• Keep out of direct sunlight.

To change your MC30 cassette

Lift the main cover to reveal the control buttons and the cassette safety cover.

• Open the cassette safety cover.

• Check that the A side of the MC30 cassette

is facing upwards.

• When you need to change your MC30 cassette over to side B please remember to record a new outgoing message.

Replace the cassette safety cover and click it shut.

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Service

Within the guarantee period

If you experience a problem with your Response 115, you should contact the BT Helpline between 9.00am and 5.30pm Monday to Friday on Lo-call 0345 697146 (calls charged at local BT rate). If the problem is not remedied, you will be advised to contact your original point of purchase.

Some suppliers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

If you have to return your Response 115

Pack the unit securely, preferably in the original packaging. (No responsibility can be taken for goods damaged in transit.)

Outside the guarantee period

If your Response 115 is over 12 months old, you will need to telephone

01325 304346

between 9:00am and 4:30pm, Monday to Friday to arrange for it to be repair ed. This is a chargeable ser vice.

Maintenance

Page 24

Technical information

Official approval

The Response 115 is tested and approved for connection to the UK telecommunications network, provided that it is used in accordance with the guidelines in this booklet.

You may connect it to

• direct exchange lines;

• extensions with new plug and socket;

• ar rangements pr ovided with these direct exchange lines;

• compatible PBX’s.

This product is designed for UK use only. Using it overseas may violate local laws.

Ringer Equivalence Number (REN)

If you connect too many telephones or other devices to your telephone line, they may not ring corr ectly. To work out how many telephones and devices can be connected to your line, add together all the RENs of all the apparatus you wish to connect. If this total exceeds 4, they may not ring or operate correctly.

The REN of your Response 115 and the majority of telephones in the UK (unless other wise marked) is 1.

If you are connecting your Response 115 to a PBX

Your Response 115 is only approved for use with compatible PBX’s. For a list of suitable PBX’s, telephone BTon Freefone 0800 800154. If you do not have a compatible PBX, the Response115 cannot be guaranteed to operate correctly under ever y possible condition of connection.

Safety advice

• Don’t install the Response 115 near a sink, bath or shower. Electrical appliances can cause serious injur y if used when you ar e wet or standing in water.

• Don’t install the Response 115 where the various leads can be tripped over or walked on. This may cause injur y or damage to the leads and your Response 115.

Page 25

Index

Adaptor 6 Additional features 15 Answering machine

switch of f/on

Call screening 12 Dialling numbers in the memor y 13 Dial mode 6 Handset park 7 Help 18 Helpline 19 MC30 cassette 2 Memo 12 Messages

Outgoing messages

recording 9 pre-recording 9 checking 9

Receiving messages 10

playback 10 to stop playback 10 rewind 11 delete/record over existing messages

save 11 delete 11

Pause 13 Phone socket 5 Power cord 6 Recall 14 Redial last number 14 Remote access 15 REN 22 Ringer volume 6 Secrecy 14 Storing numbers in the memor y 13 Technical information 22 Time and day setting 8 Volume 6 Wall mounting 7 Wall-mounting template 25

Page 26

Page 27

Wall mounting template

If wall mounting your Response 115, use this guide to position two 5mm drill holes 69mm apar t (one above the other).

Page 28

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Response 115 Issue 1 (2/98) 6. Designed by The Art & Design Par tnership Limited.